Which type of force that influences organizations deals with the availability, production, and distribution of

resources in the U.S.A.?

a.
b.
c.
d.

Social force
Political force
Legal force
Economic force

Which of Henri Fayol's principles of management refers to the situation in which a subordinate
receives orders from one, and only one, supervisor?
a.
b.
c.
d.

Division of work
Unity of command
Scalar chain
Unity of direction

Which psychologist developed the "hierarchy of needs?"

a.
b.
c.
d.

Douglas McGregor
Elton Mayo
Abraham Maslow
Frederick Taylor

Which management theory deals with the idea that a management technique that works in one
situation may not work in a different situation?
a.
b.
c.
d.

Contingency view
Universalist view
Case view
Absolute view

The attempt to create small, incremental improvements in all areas of an organization on an ongoing
basis is called:
a.
b.
c.
d.

benchmarking.
focusing on the customer.
continuous improvement.
the contingency view.

Achieving company goals in both an effective and efficient way through planning , organizing, leading, and controlling
is called :
a.
TQM.
b.
motivation.
c.
management.
d.
organizational behavior.

The attempt to create small, incremental improvements in all areas of an

organization on an ongoing basis is called:

a.
b.
c.
d.

benchmarking.
focusing on the customer.
continuous improvement.
the contingency view.

When two or more companies combine to become a single company, this is

called a(n):
a.
b.
c.
d.

conglomerate.
merger.
joint venture.
monopoly.

Which component of cultural intelligence refers to an individual's observational

and learning skills that enable this person to note clues in the environment that
enable that person to develop an understanding of what is really happening in
that situation?
a.
b.
c.
d.

Physical
Emotional
Cognitive
Culture shock

When an employee discloses publicly actions of his organization that are illegal
or unethical, this is called:
a.
b.
c.
d.

utilitarianism.
individualism.
whistle-blowing.
justice.

What type of law deals with values and standards which are written into the law
and which are enforceable in the courts of law?
a.
b.
c.
d.

Domain of Free Choice Law

Domain of Ethics
Domain of Codified Law
Domain of Explicit Law

Which type of goal occurs when a team focuses exclusively on its own goals to

the detriment of the performance of other teams in the organization?

a.
b.
c.
d.

Gap goal
Goal displacement
Goal achievement
Goal destruction

What type of competitive strategy is an organization using when it tries to

become more efficient and can reduce its costs below that of its major
competitors?
a.
b.
c.
d.

Diversification
Differentiation
Cost leadership
Focus

What type of strategy is an organization using when it designs a strategy for

each country in which it does business in such a way to fit the type of industry
competition it faces in each country?
a.
b.
c.
d.

Transnational
Multidomestic
Globalization
Mass customization

The tendency of the people in a group to discourage opinions that are contrary
to the majority thinking of the group is called:
a.
b.
c.
d.

mass customization.
devil's advocate.
groupthink.
point-counterpoint.

What type of departments within an organization perform tasks that are

inherently necessary within the organization's mission to supply its products to
customers?
a.
b.
c.
d.

Staff departments
Span of management departments
Line departments
Delegation departments

The duty of an employee to perform a task that has been assigned to him by a

manager is called that employee's:

a.
b.
c.
d.

accountability.
prerogative.
mission.
responsibility.

What type of change did Apple's iPhone represent when it was rolled-out into the
marketplace?
a.
b.
c.
d.

Fast-cycle
Cooperation
Sponsor
Open innovation

Recruiting managers within the organization for promotions to a higher

management level is called:
a.
b.
c.
d.

downsizing.
a realistic job preview.
external recruiting.
promote-from-within.

The design and application of systems to make effective use of people within an
organization is called:
a.
b.
c.
d.

PERT.
HRM.
downsizing.
telecommuting.

In the US, about how many people who live in the US speak Spanish in their
home?
a.
b.
c.
d.

10 million
20 million
30 million
50 million

The degree to which a manager's abilities and personality match the

requirements of her job is called her:

a.
b.
c.
d.

attribution.
self-concept.
person-job fit.
emotional intelligence.

A leader who has the ability to inspire and motivate managers to work harder
than they normally would is called a(n) ________ leader.
a.
b.
c.
d.

dominating
charismatic
transformational
transactional

What type of power is a manager expressing who decides to demote a

subordinate who he feels is performing poorly on the job?
a.
b.
c.
d.

Expert power
Referent power
Reward power
Coercive power

The set of techniques by which reinforcement theory is used to change behavior

is called:
a.
b.
c.
d.

contingency theory.
the needs gratification model.
two-factor theory.
behavior modification.

The process by which two managers share information so that it is understood

by both of them is called:
a.
b.
c.
d.

influence.
communication.
upward communication.
downward communication.

In which type of conflict management do the team members participate in "giveand-take" discussions in an attempt to reach a decision that is acceptable to the
members of the team?
a.
b.

Norming
Storming

c.
d.

Brainstorming
Negotiation

What type of team is composed of managers from the same level in the
organization chart but who are from different functional areas?
a.
b.
c.
d.

Horizontal team
Vertical team
Diagonal team
Self-directed team

The systematic process of regulating the activities of the organization in order to

make them consistent with the plans and standards of the organization is called:
a.
b.
c.
d.

operational planning.
organizing.
organizational control.
leading.

The set of hardware, software, telecommunications, and database management

technologies that are used to store data and to make data available to managers
in the form of information is called:
a.
b.
c.
d.

JIT.
IT.
PERT.
MBO.