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Licensing & Classification Manual

For
Hotels, Guest Houses & Hotel Apartments
In
The Emirate of Dubai

Important Note:
The term Furnished Apartment has been changed to
Hotel Apartment since 20th Oct. 1999

DTCM/LC/Class/Oct2001

Copyright
This material is copyright
and should not be photocopied
or otherwise used without prior
Express permission of the DTCM.

DTCM/LC/Class/Oct2001

DTCM/LC/Class/Oct2001

INTRODUCTION

The hotel industry has played a remarkable role in Dubais development in recent
years. In addition to providing the essential infrastructure for the successful growth
and development of tourism, the sector has also contributed significantly to Dubais
prominence as the leading business center in the region and greatly enhanced the
recreational facilities available to the citys residents and visitors.
Hotel accommodation has expanded dramatically in parallel with Dubais
development, rising from 7,629 beds in 1987 to 25,228 beds in 1997. Likewise, the
growth in furnished apartment complexes has provided visitors with an ever more
extensive range of accommodation options.
Against this background, and in accordance with the provisions of Law No. (1) of
1997, and with instructions of H.H. Sheikh General Mohammed Bin Rashid AlMaktoum, Crown Prince of Dubai, U.A.E. Minister of Defence, Chairman of the
Department of Tourism and Commerce Marketing (DTCM), the Department has
worked with other interested parties to develop a clear and objective system of
classifying visitor accommodation, covering all hotels, guest houses and furnished
apartments in Dubai.
The benefits of such a system include improving the standards of visitor
accommodation and helping potential visitors as well as tour operators and
international travel industry in general in selecting appropriate accommodation
for their needs. Further, this system will ensure that the expectations of such
visitors are fully met in terms of facilities, services, levels of comfort and value for
money.
To ensure the classification system meets the highest international standards, the
DTCM has drawn on the American, British, French, and Spanish models and
availed of the expert advice of the UNs World Tourism Organisation. However,
the system in its final from is also the result of extensive deliberations by a
committee comprising hoteliers and representatives from all concerned government
departments, thus ensuring that it complies fully with local economic and social
conditions.
The system will be implemented as of 1st November 1998 on new establishments
that apply for their licensing and classification after this date, and implemented on
existing establishments as of 1st January 1999.
This booklet provides full details of the implementation programme and the
licensing conditions and classification criteria which will apply. If you require
further information, please feel free to contact the appropriate DTCM staff directly.
We look forward to working with you to achieve the high quality standards to
which Dubais tourism industry aspires.
Khalid A. bin Sulayem
Director General

DTCM/LC/Class/Oct2001

Bye-law No. (1) 0f 1998


Concerning Licensing and Classification of Hotels,
Guest Houses and Furnished Apartments
We, Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and
Chairman of the Department of Tourism and Commerce Marketing, having
taken cognizance of :
-

Law No. (1) of 1997 Concerning the Establishment of the Department of


Tourism and Commerce Marketing; and.

documentation submitted to us by the Director General of the Department:

Resolve that the following Bye-law be issued:


Article (1)

This Bye-law shall be called Bye-law for Licensing and


Classification of Hotels, Guest Houses and Furnished Apartments for
the year 1998.

Article (2)

In the implementation of the provisions of this Bye-law, the


following terms and expressions shall have the meanings set opposite
each of them unless the context indicates otherwise:

The Emirate:

The Emirate of Dubai

The Department:

The Department of Tourism and Commerce


Marketing

Director General:

The Director General of the Department.

Hotel Establishment:

Hotel, guest house of furnished apartments.

Hotel:

A building or independent part of a building


which incorporates not less than 10 bedrooms
available for board and lodging services against
a financial consideration.

Guest House:

A building or part of a building which


incorporates not less than 10 bedrooms and
which provides lodging services only against a
financial consideration.
1

Furnished Apartments:

A group of furnished villas or apartments


providing not less than eight accommodation
units which are rented to guests on a daily,
weekly, monthly or yearly basis.

Unit:

Any furnished apartment or single bedroom in a


hotel or a guest house.

Owner of hotel establishment:

Anyone who invests in a hotel establishment,


including the manager of the establishment.

Guest:

Any person who checks in at a hotel, guest


houses or furnished apartment for the purpose of
being lodged against a financial consideration.

Tariff:

Charges and rates for the services provided by


the hotel establishment and any percentage
added thereto.

Facility:

The restaurants, bars, night clubs, health or sport


clubs, barber or beauty shops, book-shops or
other shops in or attached to the hotel
establishment.

Article (3)

Construction of a hotel establishments or the transformation of an


existing building into a hotel establishment may not be started unless
the preliminary approval of the Department has been obtained and
any other conditions pursuant to any other law or regulations are
satisfied.

Article (4)

Hotels in the Emirate shall be classified into five grades, each


identified by the awarding of stars ranging from one to five, in order
to distinguish their standards, and furnished apartments shall be
classified into two grades, standard and deluxe, with the Department
making such classification.

Article (5)

No hotel establishment may be operated unless it is licensed by the


Department, and no hotel or furnished apartments may be operated
unless they are classified.

Article (6)

The Department shall inspect the hotel establishment, to ensure that it


satisfied the licensing conditions or the classification

criteria, at the time of submission of the licensing or classification


application or upon the renewal of either of them. The Department
may inspect the hotel establishment at any time and for any reason it
deems appropriate.
Article (7)

Article (8)
1.

2.

3.

4.

Upon a decision by the Director General, an administrative section


shall be created to carry out the following duties.
1. Considering the applications for the licensing or classification of
the hotel establishment and the renewal of its licensing or
classification.
2. Considering the preliminary approval of the licensing of the hotel
establishment.
3. Visiting and inspecting the hotel establishment and deciding on
the extent of its compliance with and fulfillment of the provisions
of this Bye-law.
4. Investigating the violations committed by the hotel establishment
and the complaints filed against it.
5. Introducing the appropriate instructions for ensuring the regularity
of the business in the hotel establishment and the improvement of
its standard.
The application for the licensing or classification of the hotel
establishment or for the renewal of either of them shall be submitted
to the Department on the forms prepared for this purpose, supported
by the required documents.
The competent administrative section, pursuant the provisions of
Article (7), shall submit its recommendation regarding the application
in the light of the documents attached therewith and pursuant to the
result of the inspection of the hotel establishment. The Director
General - or those authorized by him shall issue his decision after
evaluating such recommendation.
A concerned party may appeal against the classification decision
within 15 days of the date of his notification of the decision, by way
of a petition to be submitted to the Director General who shall decide
thereon within a month from the date of the submission thereof. The
decision issued regarding such petition shall be final and conclusive
and the absence of any decision received on the appeal within the
said period shall be considered as a rejection of the appeal.
As and when applications are approved, the Department shall issue
the licensing document or the classification certificate or both.

Article (9)

The term of the licensing or classification of the hotel establishment


shall be for one year or more and shall be renewed for a similar term
or terms under the same procedures referred to in Article (8),
provided that the applications for the licensing or classification
renewal applications are submitted to the Department within the
thirty days preceding the expiry of the licensing or classification
term.

Article (10) The concerned person may submit to the Department an application
for the amendment of the classification to a higher or lower grade in
accordance with developments which have taken place in the hotel or
furnished apartments. Appeals against the decision of the Director
General issued in this respect shall be in accordance with the
procedures set forth in Article (8) of this Bye-law.
Article (11)

a)

b)

Without prejudice to any obligations imposed under any other


legislation, every hotel establishment shall:
1. Notify the Department of the name of the person in charge
of the management of the establishment and of any change
that may take place in this regard.
2. Display the tariff lists and the timings for the provision of
services in a prominent place inside the building, with such
lists to be in Arabic and one foreign language at least.
3. Maintain accounting books and records and data
concerning the operation of its business.
4. Affix a signboard carrying the name of the establishment in
Arabic and English languages in a prominent place on the
building, with such name to appear on all the
establishments records, invoices, correspondence and
brochures.
5. Provide the Department with any documents, guest records
or statistics it requires.
6. Comply with the laws and regulations relating to building
requirements, public health, fire safety, accident
prevention, and with other applicable laws and regulations.
In addition to the requirements of clause (a), hotels and
furnished apartments shall display their classification
certificate and classification signboard, the former in a
prominent place in the reception area and the latter in a
prominent place at the main entrance. The signboard shall be
maintained as the property of the Department and shall be
withdrawn upon the closure of the hotel or furnished
apartments or replaced upon the change of the classification
grade.
4

Article (12) The Department may conduct inspections without prior notice of any
hotel establishment in order to ensure the extent of its compliance
with the provisions of this Bye-law or to investigate complaints filed
by guests or others against the establishment or any of its facilities.
For performing their inspection duties, the competent employees of
the Department may peruse the records of the hotel establishment and
have access to all its units and facilities in accordance with such
principles and rules as determined by a decision issued by the
Director General in this regard.
Article (13)
a)
The Director General or those authorized by him may impose one
or more of the following penalties on any hotel establishment which
violates any of the provisions of this Bye-law or the instructions
issued in accordance with them;
1. A financial fine of not less than one hundred Dirhams and not
more that one hundred thousand Dirhams;
2. Reduction of the grade in which the hotel or the furnished
apartments has been classified;
3. The temporary closure of the establishment and the withdrawal of
its license or classification or both for a period not exceeding six
months;
4. The permanent closure and the cancellation of the license and
classification.
b)
A concerned party may appeal against the penalty imposed on him
within a week of the date of his notification, by way of a petition to
be submitted to the Director General who shall decide thereon within
a week from the date of the submission thereof. The decision issued
regarding such petition shall be final and conclusive and the absence
of any decision received on the appeal within the said period shall be
considered as a rejection of the appeal.
Article (14) The Department shall collect from the hotel establishments the
licensing and classification fees listed in the schedule annexed to this
Bye-law.
Article (15) In accordance with this Bye-law, the Director General shall issue
regulations containing the conditions for licensing hotel
establishments and the classification criteria to be met by hotel or
furnished apartments. Such regulations shall be applicable from the
date of publication in the Official Gazette.

Article (16) This Bye-law shall be published in the Official Gazette and shall
become applicable from the date of their publication.

Mohammed Bin Rashid al Maktoum


Crown Prince of Dubai
Chairman of the Department of Tourism
and Commerce Marketing
Issued on 15 August 1998
23 Rabia Al Thani 1419

Licensing and Classification Fees Schedule


Hotel Establishment Licensing Fees:
Preliminary approval fee:
Fee for renewal of preliminary approval:
Annual licensing fee:
License amendment fee:
License cancellation fee:
Fee for Duplicate copy of missing license:
Fee for inspection requested by hotel establishment:
Advertisement fee:

Dhs.
Dhs.
Dhs.
Dhs.
Dhs.
Dhs.
Dhs.
Dhs.

Hotel and Furnished Apartment Classification Fees:


Annual classification certificate fee:
Fee for duplicate copy of missing classification certificate:
Classification signboard fee:

Dhs. 300
Dhs. 500
Dhs. 1,000

100
100
300
500
500
500
500
500

DTCM/LC/Class/Oct2001

Regulation No. (1) of 1998


Concerning the Licensing Conditions and Classification Criteria
of Hotels, Guest Houses and Furnished Apartments
-

Having perused Law No. (1) of 1997 Concerning the Establishment of the
Department of Tourism and Commerce Marketing;
Bye-law No. (1) of 1998 concerning for Licensing and Classification of
Hotels, Guest Houses and Furnished Apartments; and
Decree No. (1) of 1997 Concerning the Appointment of a Director General
for the Department of Tourism and Commerce Marketing.

And upon the requirement of public interest, the following has been decided:
Article (1)

The licensing conditions and classification criteria of hotels, guest


houses and furnished apartments set forth in the attached schedules
shall be adopted.

Article (2)

This Regulation shall become applicable from the date of publication


in the Official Gazette and various administrations and divisions are
required to observe it.

Khalid A. bin Sulayem


Director General

Issued on 1st September 1998

Schedule No. (1)


Hotel Licensing Requirements
The party managing any hotel must satisfy the following requirements for
licensing, and comply with the laws and regulations relating to building
requirements, public health, fire safety, accident prevention and with other
applicable laws and regulations:
1.
2.
3.

4.
5.
6.
7.
8.
9.
10.
11.

Maintain a high level of safety, maintenance and general cleanliness.


Ensure satisfactory standard of interior and exterior decoration.
Display a signboard with the name of the establishment in Arabic and
English languages in a prominent place on the building, with such name to
appear on all records, invoices, correspondence and brochures of the
establishment.
Display the Classification Certificate in a prominent place in the reception
area and display the classification signboard in a prominent place at the
main entrance.
Maintain accounting books and records and data concerning its business.
Display service tariff lists and timings for the provision of services in a
prominent place in the building, with such lists to be in Arabic and at least
one foreign language.
Display a copy of the general tariff rates in the reception area and in each
bedroom in Arabic and at least one foreign language.
Arrange for reception service to be available round the clock.
Provide a storage room for baggage.
Supply uniforms for the staff of the different departments.
Have at least ten bedrooms available for letting; each satisfying the
following requirements:
11.1 Window equipped with blinds, opaque curtains or other means of
ensuring privacy.
11.2 Sufficient area to allow the room guest free movement, with the
minimum floor area excluding the bathroom and the entrance
being as follows:
Single room occupancy
9 sq. m.
Double room occupancy
11 sq. m.
Triple room occupancy
13 sq. m.
11.3
11.4
11.5

Beds with modern mattresses in good condition; and clean sheets,


pillows and bed covers of appropriate proportions.
For a single bed, the minimum length should be 190 cm and
minimum width 90 cm. For a double bed, minimum length should be
190 cm and minimum width 135 cm.
Bedside table with closet, drawer or shelf; and shaded light by the
bedside.

11.6
11.7

12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.

27.

A dressing table (drawer-type table and mirror) or a vanity unit.


A chair in every single room, and two chairs at least in every
double room i.e. containing a double bed or more than one single bed.
11.8 A wardrobe with hangers.
11.9 Chest of drawers or shelves for clothes (can be part of the above
mentioned wardrobe).
11.10 Waste basket.
11.11 Carpet or rug for each bed.
11.12 Ashtray.
11.13 Means of securing the bedroom doors from the inside and outside.
11.14 A notice specifying the location of safe deposit boxes, in both Arabic
and English languages.
11.15 A notice specifying the procedures to be followed in case of
emergency, in both Arabic and English languages.
11.16 A number on the door of each room.
11.17 Affix the Qibla direction.
11.18 A telephone for making local (U.A.E.) calls in each room, with
international calls available either by direct dialling or via the
switchboard operator.
Air conditioning.
Provide an elevator from the ground floor to serve all bedrooms on the third
floor or above.
Provide furniture and equipment of a satisfactory standard (well maintained
and without fractures of holes)
Ensure courteous and prompt service.
Have an adequately lit and air conditioned lobby.
Provide an internal telephone in the reception hall.
Provide a city telephone for use by non-residents, located at the reception
hall.
Provide safe deposit box facilities round the clock.
Provide a pantry or kitchen.
Operate a dining room or a cafeteria providing breakfast.
Supply individual seating for each guest or party in the dining room.
Supply priced menu for perusal in the dining area.
Provide a colour T.V. in the reception hall or in each bedroom.
Provide adequate lighting for the public entrance, corridors and stairways to
ensure safety during the hours of darkness.
Furnish en-suite bathrooms with a shower or a bath tub with handle and
shower, shower curtain, lidded WC, bidet or washer, wash basin with
mirror, hot and cold running water, glass cup, towel rail, set of towel, for
each guest, bath mat, soap, soap receptacle, toilet paper, hook for clothes,
sanitary disposal unit, a suitable place for toilet accessories, electric shaver
point within reach of the mirror with adaptor available on request, and a
bell/alarm to be used in case of emergency.
Provide one public toilet for gents and another for ladies serving the dining
room. Also provide one public toilet for gents and another for ladies in the
2

28.
29.
30.
31.
32.
33.
34.
35.

reception area or the mezzanine serving the reception hall. Each toilet shall
have a wash basin with a mirror and a lidded WC and washer or bidet, the
WC and wash basin should be separated by a door. Toilet paper, sanitary
disposal unit, liquid soap, hot and cold running water, towel or any other
means for drying the hands shall be provided in each toilet. If the dining hall
is located on the same floor as the reception hall, it would be permissible to
have one toilet for gents and another for ladies, servicing both facilities,
provided that each toilet shall contain two wash basins and two lidded WCs
and two washers or bidets such that each WC is separate from the wash
basins and the other WC.
Make porterage facilities available on request.
Provide local newspapers to guests on request against the price thereof.
Make laundry services available and provide iron and ironing board on
request.
Clean rooms on a daily basis and change towels and bed linen for every new
guest and at least twice a week for each guest.
Provide first aid emergency kit.
Keep any gardens or grounds belonging to the hotel in a tidy condition, and
maintain any pavements, car parks and roads.
Undertake to investigate any complaints relating to the operations of the
hotel, including meal and entertainment services.
Provide a night guard.

Schedule No. (2)


Guest House Licensing Requirements
The party managing a guest house must satisfy the following requirements for
licensing, and comply with the laws and regulations relating to building
requirements, public health, fire safety, accident prevention and with other
applicable laws and regulations:
1.
2.

3.
4.
5.
6.
7.
8.

Maintain a high level of safety, maintenance and general cleanliness.


Display a signboard with the name of the establishment in Arabic and
English languages in a prominent place on the building, with such name to
appear on all records, invoices, correspondence and brochures of the
establishment.
Display the License in a prominent place in the reception area.
Maintain accounting books and records and data concerning its business.
Display service tariff lists and timings for the provision of services in a
prominent place in the building, with such lists to be in Arabic and at least
one foreign language.
Display a copy of the general tariff rates in the reception area and in each
bedroom in Arabic and at least one foreign language.
Arrange for reception service to be available round the clock.
Have at least ten bedrooms available for letting; each satisfying the
following requirements:
8.1
Window equipped with blinds, opaque curtains or other means of
ensuring privacy.
8.2
Sufficient area to allow the room guest free movement, with the
minimum floor area excluding the bathroom and the entrance
being as follows:
Single room occupancy
8 sq. m.
Double room occupancy
10 sq. m.
Triple room occupancy
12 sq. m.
8.3
Beds with modern mattresses in good condition; and clean sheets,
pillows and bed covers of appropriate proportions.
8.4
For a single bed, the minimum length should be 190 cm and
minimum width 90 cm. For a double bed, the minimum length should
be 190 cm and minimum width 135 cm.
8.5
Bedside table.
8.6
Two chairs at least in every room.
8.7
Wardrobe.
8.8
Chest of drawers or shelves for clothes (can be part of the above
mentioned wardrobe).

8.9
8.10
8.11
8.12
8.13

9.
10.
11.
12.
13.
14.
15.
16.
17.
18.

19.

20.
21.

Carpet.
Waste basket.
Means of securing the bedroom doors from the inside and outside.
A number on the door of the room.
A notice specifying the location of safe deposit boxes, in both Arabic
and English languages.
8.14 Affix the Qibla direction.
8.15 A notice specifying the procedures to be followed in case of
emergency, in both Arabic and English languages.
Air conditioning.
Provide furniture and equipment of a satisfactory standard (well maintained
and without fractures or holes)
Ensure courteous and prompt service.
Clean rooms on a daily basis and change towels and bed linen for every new
guest and at least twice a week for each guest.
Have an adequately lit and air conditioned lobby.
Provide a public telephone for guest use.
Provide safe deposit boxes at reception.
Provide a dining hall.
Ensure safety during the hours of darkness by providing adequate lighting
for the corridors and stairways.
Furnish common and en-suite (private) bathrooms with a shower or bath tub
and shower, shower curtain, lidded WC, washer, wash basin with mirror, hot
and cold running water, glass cup, set of towels for each guest, towel rail,
bath mat, soap (liquid soap in common bathrooms), toilet paper, hook for
clothes, sanitary disposal unit, electric shaver point within each of the
mirror. The number of bathrooms shall not be below the following ratios:
25% of the bedrooms to have en-suite bathrooms.
75% of the bedrooms to have common bathrooms, at a rate not less than one
bathroom for two bedrooms.
Provide one public toilet for gents and another for ladies serving the dining
room. Also provide on public toilet for gents and another for ladies in the
reception area or the mezzanine serving the reception hall. Each toilet shall
have a wash basin with a mirror, a lidded WC, and washer. The WC and
wash basin should be separated by a door. Toilet paper, sanitary disposal
unit, liquid soap, hot and cold running water, towel or any other means for
drying the hands shall be provided in each toilet. If the dining hall is located
in the same floor as the reception hall, it would be permissible to have one
toilet for gents and another for ladies, servicing both facilities, provided that
each toilet shall contain two wash basins and two lidded WCs and two
washers such that each WC is separate from the wash basins and the other
WC.
Provide first aid emergency kit.
Provide night guard.
2

Schedule No. (3)


Furnished Apartments Licensing Requirements
The party managing any furnished apartments must satisfy the following
requirements for licensing, and comply with the laws and regulations relating to
building requirements, public health, fire safety, accident prevention and with other
applicable laws and regulations:
1.
2.

3.
4.
5.
6.
7.
8.
9.
10.
11.

12.
13.
14.

Maintain a high level of safety, maintenance and general cleanliness.


Display a signboard with the name of the establishment in Arabic and
English languages in a prominent place on the building, with such name to
appear on all records, invoices, correspondence and brochures of the
establishment.
Display the Classification Certificate in a prominent place in the reception
area and display the classification signboard in a prominent place at the
main entrance.
Maintain accounting books and records and data concerning its business.
Display service tariff lists and timings for the provision of services in a
prominent place in the building, with such lists to be in Arabic and at least
one foreign language.
Display a copy of the general tariff rates in the reception area and in each
unit in Arabic and at least one foreign language.
Display in each unit the instructions pertaining to the procedures to be
followed incase of emergency, in Arabic and English languages.
A notice specifying the location of safe deposit boxes, in both Arabic and
English languages.
Have at least eight villas or apartments available for letting; each consisting
of one studio bedroom or one or more bedrooms with a separate living
room, bathroom, and kitchen or kitchenette.
Arrange for reception service to be available round the clock.
The reception area shall be located in the ground floor if the entire building
is allocated for furnished apartments. However, if only part of the building is
allocated for furnished apartments, then the reception area shall be located in
the first floor of the part allocated for furnished apartments. In the latter
case, a signboard shall be displayed in the ground floor, indicating the floors
allocated to furnished apartments.
Provide adequate lighting for the public entrance, corridors and stairways to
ensure safety during the hours of darkness.
Provide a public telephone in the building and its annexes.
Provide a telephone for making local (U.A.E.) calls in each unit, with
international calls available either by direct dialling or via the switchboard
operator.

15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.

26.
27.
28.
29.
30.
31.

32.

Provide means of securing the doors of each unit from the inside and
outside.
Air conditioning.
Provide safe deposit box facilities round the clock in each unit or in the
reception area.
Provide an elevator from the ground floor to serve all units on the third floor
and above.
Make porterage facilities available on request.
Ensure courteous and prompt service.
Provide furniture and equipment of a satisfactory standard (well maintained
without fractures or holes)
The minimum bedroom area excluding the bathroom and entrance hall:
bedroom 12sq.m. / studio 17sq.m.
Provide adequate floor covering or finish.
Provide electricity and cold and hot running water without charge. It may be
agreed otherwise if the lease contract is for six months or more.
Clean the room, make the beds and change the bed linen and towels at least
twice a week without charge. Additional services may be provided on
request against the price thereof. It may be agreed otherwise if the lease
contract is for six months or more.
Provide first aid emergency kit.
Affix a number on the door of each unit.
Provide each unit with a list of all items contained in it.
Affix the Qibla direction in each unit.
Provide a night guard.
Provide the following in each bedroom/studio.
31.1 Beds with modern mattresses in good condition; and clean sheets,
pillows and bed covers of appropriate proportions. With respect to the
single bed, the minimum dimensions should be 190cm long and 90cm
wide. The double bed, however, should be 190cm long and 135cm
wide as a minimum.
31.2 Curtains or other means of ensuring privacy.
31.3 Bedside table with closet, drawer or shelf; and shaded light by the
bedside for each person.
31.4 A dressing table (drawer-type table and a mirror) or a vanity unit.
31.5 At least two chairs.
31.6 Wardrobe.
31.7 Chest of drawers or shelves for clothes (can be part of the above
mentioned wardrobe).
31.8 Ashtray.
31.9 Carpet or rug for each bed.
31.10 Waste basket.
Provide the following in each living room and studio:
32.1 Dining table with a chair for each person; at least two chairs should
be available in each bedroom. In a studio, the dining chairs could be
the same chairs required under clause 30/5.
2

32.2

33.

34.

Settee or armchair in the studio or one bedroom units, and at least one
settee and two arm chairs in units with two or more bedrooms.
32.3 Coffee table.
32.4 Curtains or other means of ensuring privacy.
32.5 Iron and ironing board.
32.6 Colour T.V.
Bathroom with a shower or a bath tub with handle and shower, shower
curtain, wash basin, with mirror, lidded WC, bidet or washer, towel rail,
towels, bath mat, soap receptacle, hook for clothes, sanitary disposal unit,
electric shaver point within reach of the mirror, and cold and hot running
water.
Kitchen or kitchenette located except for studios outside the bedroom.
The kitchen should contain a sink, draining board, hot and cold running
water electric cooker, refrigerator, cutlery, glass and table ware, cooking
utensils and a covered waste unit.

Schedule No. (4)

CRITERIA FOR HOREL CLASSIFICATION

All hotels shall be classified according to the following classification criteria:


BEDROOMS

1. General

2. Lighting

1 Star

2 Star

3 Star
Full length mirror.
Small refrigerator.
Luggage
stand.
Coffee table.

5 Star
Luxurious furniture. Full
length mirror. Mini-bar and
bottle-opener.
Luggage
stand. Coffee table. Wall
decorations. Arm chair and
settee for 2 or more
persons. Extra pillow and
covers provided including
non-allergic
pillows
(100%cotton). Hotel service
directory. Sewing kit.
Shaded light by the A reading light by the A reading light for A reading light for A reading light for each
bedside.
bedside.
each person. Means each person. Means of person.
Means
of
of controlling the controlling the lights controlling the lights from
lights from each bed. from each bed.
each bed. Safe means of
lighting in the event of
power failure.

4 Star
Superior standard of
furnishings.
Full
length mirror. Minibar. Luggage stand.
Coffee table. Hotel
service
directory.
Sewing kit.

BEDROOMS
1 Star
3.
External A
telephone
for
Telephone.
making local (UAE).
International
calls
available by direct
dialling or via the
switchboard operator.
4. Hair Drying

5. Suites

2 Star
A telephone for
making local (UAE)
calls. International
calls available by
direct dialling or via
the
switchboard
operator.

3 Star
A telephone for
making local (UAE)
calls. International
calls available by
direct dialling or via
the
switchboard
operator.
Electric hair-dryer to
be available upon
request.
Electric
socket
near
the
dressing table in the
bedroom should the
hair-dryer be of a
type other than an air
hose fixed on the
bathroom wall.

4 Star
A telephone for local
(UAE) and international
calls.

Electric hair-dryer to be
available. Electric socket
near the dressing table in
the bedroom should the
hair-dryer be of a type
other than an air hose
fixed on the bathroom
wall.
Minimum one suite.

5 Star
Two
telephone
apparatus in each room
for local (UAE) and
international calls; one
near the bed and the
other on the dressing or
writing table.
Electric hair-dryer to be
available.
Electric
socket near the dressing
table in the bedroom
should the hair-dryer be
of a type other than an
air hose fixed on the
bathroom wall.
Suites available at the
rate of 5% - at least - of
the number of rooms.

EN-SUITE BATHROOMS
1 Star
2 Star
3 Star
4 Star
5 Star
1. General
Shower or bath tub Shower or bath tub Shower or bath tub Fully-ceramic
tiled Fully-ceramic
tiled
with handle and with handle and with handle and bathroom. Bath tub with bathroom. Bath tub with
shower, and mirror. shower, and lit shower in no less handle and shower, and lit handle and shower, and lit
Washer or bidet. mirror. Washer or than 50% of the mirror. Washer or bidet. mirror. Bidet*. Cold flowing
Bell/alarm to be used bidet. Bell/alarm to rooms. Other rooms Telephone for local (UAE) water provided throughout
in
case
of be used in case of may have at least a and international calls.
the year. Telephone for local
emergency.
emergency.
shower. Lit mirror.
(UAE) and international
Washer or bidet
calls.
Bell/alarm to be used
in
case
of
emergency.
2. Shaving Electric socket near Electric socket near Dual
voltage Dual voltage (110/220 Dual voltage (110/220 volts)
Facilities.
mirror with adapter mirror with adapter (110/220
volts) volts) shaver point near shaver point near mirror.
available on request. available
on shaver point near mirror.
request.
mirror.
3.
Other Suitable place for Suitable place for Suitable place for Small closet for cosmetics Small closet for cosmetics
Facilities.
toilet accessories.
toilet accessories. toilet
accessories. and personal toiletries. and personal toiletries. Drip
Drip dry facility. Drip
dry
facility. dry facility. Provision of
Drip dry facility.
Provision
of Provision of emergency kit emergency
kit
(shaving
emergency
kit (shaving
equipment, equipment,
toothbrush,
(shaving equipment, toothbrush, toothpaste etc) toothpaste etc) free of charge.
toothbrush,
against the price thereof. Provision of shampoo, bath
toothpaste
etc.) Provision of shampoo, foam, bath cap and robe.
against the price bath foam and bath cap.
Small rug, tissue paper, and a
thereof.
scale.
*This condition applies to hotels applying for a license after the implementation of Bye-law for Licensing and Classification of Hotels,
Guest Houses and Furnished Apartments for the year 1998.
3

1. Kitchen
2. Breakfast

1 Star
Pantry available.
Breakfast provided.

3. Lunch and
Dinner
4. Dining
Rooms

5. Dinner
Hours of
Service
6. Lounge or
Coffee Shop
Services
7. Room
Service
8. Bars

Dining room
cafeteria.

DINING FACILITIES
2 Star
3 Star
Kitchen available.
Kitchen available.
Breakfast provided. Breakfast with a choice
of 3or more hot dishes.
Snack and soft Hot and cold dishes,
drinks
snacks and sort drinks.

or Dining room
cafeteria.

4 Star
Kitchen available.
Breakfast with a choice
of 3or more hot dishes.
At least 3 choices of hot
and cold dishes, snacks
and soft drinks.
or Two dining facilities.
Two or more dining
facilities
providing
seating for a number
equivalent to not less
than 30% of the number
of rooms.
Last order until 11 p.m. Last order until 11 p.m.
in
at
least
one in at least one restaurant.
restaurant.
Drinks from 6:30 a.m. Drinks and snacks from
till 11p.m.
6:30 a.m. till 11p.m.

5 Star
Kitchen available.
Breakfast with a choice of
3or more hot dishes.
At least 3 choices of hot
and cold dishes, snacks
and soft drinks.
Two or more dining
facilities providing seating
for a number equivalent to
not less than 30% of the
number of rooms.

Full service for meals at Full service for meals at


meal time. Drinks and meal time. Drinks and
snacks from 6 a.m. till snacks round the clock.
midnight.
One bar at least provided
hotel holds a liquor
license.

Full service for meals at


meal time. Drinks and
snacks round the clock.

Last order until 11 p.m. in


at least one restaurant.
Drinks and snacks round
the clock.

One bar at least provided


hotel holds a liquor
license.

1. Ventilation
2. Safe Deposit
Box Facilities
3. Porterage
4. Lift

5. Writing
Facilities

1 Star
Airconditioning

2 Star
Airconditioning

Available round
the clock
Available
on
request.
To
serve
all
bedrooms on the
third floor or
above form the
ground floor.

Available round the


clock
Available
on
request.
To
serve
all
bedrooms on the
third floor or above
form the ground
floor.

SERVICES
3 Star
Airconditioning
Available round
clock
Available.

4 Star
5 Star
Central
airconditioning Central airconditioning
with individual control.
with individual control.
the Available round the clock.
Available.

Available.

To serve all bedrooms


on the third floor or
above form the ground
floor.

To serve all bedrooms on


the third floor or above
form the basement or, if
none exists, the ground
floor. Separate service
lift.*

Writing table in the


lobby or equivalent in
every
bedroom.
Stationary
(paper,
envelops and pens), and
notebook provided.

Writing table in the lobby


or equivalent in every
bedroom.
Stationary
(paper,
envelops
and
pens),
and
notebook
provided.

To serve all bedrooms on


the third floor or above
form the basement or, if
none exists, the ground
floor. Separate service
lift and another for
luggage. **
Writing table in the
lobby or equivalent in
every
bedroom.
Stationary
(paper,
envelops and pens and
postcard), and notebook
provided.

*Service lift out of public view or identified by signage or separately keyed


** Luggage lift accessible to luggage area, and luggage and service lifts out of public view.
5

6. Colour T.V.
7. Radio
8. Newspapers

9. Laundry
Services

1 Star
2 Star
Available
at Available
reception or in reception or
every bedroom.
every bedroom.

3 Star
4 Star
5 Star
at In every bedroom with In every bedroom with In every bedroom with
in remote control.
remote control.
remote control.

Provided on request.
Local Arabic and English
newspapers provided on
request in guest rooms
free of charge. Local and
international newspapers
available at a public
place in the hotel for
guests to read free of
charge
international
newspapers provided in
guest rooms on request
against the price thereof.
Available.
Iron Available. Iron and 36 hour service. Iron 36 hour service. Laundry Same day return service
and ironing board ironing
bags
and
board and
ironing
board bags and registration lists Laundry
provided
on provided
on provided on request.
provided. Iron and ironing registration list provided.
request.
request.
board provided on request. Iron and ironing board
provided on request.
Emergency
ironing
service.

Local newspapers
to be provided on
request against the
price thereof.

Local newspapers
to be provided on
request against the
price thereof.

Provided on request.
Local
Arabic
and
English newspapers to
be available at a public
place in the hotel for
guests to read at no
charge.

Provided on request.
Local Arabic and English
newspapers to be available
at a public place in the
hotel for guests to read at
no charge. International
newspapers provided in
guest rooms on request
against the price thereof.

10. Housekeeping
Service

11. Shoe
Polishing

1 Star
Room cleaned daily
with towels and bed
linen changed for
every new guest
and at least twice a
week
for each
guest.

2 Star
Room cleaned daily
with towels and bed
linen changed for
every new guest
and at least twice a
week
for each
guest.

12. Shops on
Premises

13. Security

Night guard.

Night guard.

3 Star
Room cleaned daily
between 6 a.m. and 2
p.m. Towels and bed
linen changed for every
new guest and at least
twice a week for each
guest.
Provide a cloth/sponge
in every bedroom or a
polishing machine free
of charge

Means of obtaining
newspapers, postcards,
stamps,
films,
and
toiletries either at the
reception or in shops.
Night guard.

4 Star
Room
cleaned
daily
between 6 a.m. and 10
p.m. Towels and bed linen
changed daily.

5 Star
Room cleaned daily
between 6 a.m. and 10
p.m. and on request.
Towels and bed linen
changed daily and on
request.

Provide a cloth/sponge in Provide shoe polishing


every bedroom or a service free of charge on
polishing machine free of request. Also provide a
charge
cloth/sponge in every
bedroom or a polishing
machine on every floor
free of charge.
Means
of
obtaining Means of obtaining
newspapers,
postcards, newspapers, postcards,
stamps,
films,
and stamps,
films,
and
toiletries either at the toiletries either at the
reception or in shops.
reception or in shops.
Security officer available Security officer available
round the clock.
round the clock.

14. Other
Services

1 Star

2 Star
3 Star
Wake
up
call. Wake up call. Message
Message taking.
taking.
Tourism
information.
Foreign
exchange service round
the clock. Availability
of an Arabic speaking
employee.
Typing
services.

4 Star
Wake up call. Message
taking.
Tourism
information.
Foreign
exchange service round
the clock. Travel services
either through reception or
concierge or special travel
office.
Post
office
facilities. Paging system.
Availability of one Arabic
speaking employee at the
hotel at all times. In house
T.V. system broadcasting
local,
regional,
and
international
channels.
Turn
down
service.
Medical services available
round the clock. .

5 Star
Wake up call. Message
taking.
Tourism
information.
Foreign
exchange service round
the clock. Travel services
through
reception,
concierge or special
travel office. Post office
facilities. Paging system.
Availability
of
one
Arabic
speaking
employee at the hotel at
all times. In house T.V.
system
broadcasting
local,
regional,
and
international channels.
Turn
down
service.
Medical
services
available
round
the
clock.
Baby-sitting
service.
Hairdressing
service.

1 Star

2 Star

3 Star

4 Star
Baby-sitting
service.
Hairdressing
service.
Transport services to and
from the airport on
request. Typing services.

5 Star
Transport services to and
from the airport on
request. Valet parking
service round the clock.
Arrange local tours and
excursions.
Business
services. Banqueting and
conference
facilities.
Health club. Swimming
pool. Offer possibility of
playing squash or tennis.
Car
rental
service.
Rooms reserved for nonsmokers. Reserve area in
restaurants for nonsmokers. Packing and
unpacking services. Gift
shop.
Location
exhibiting
items
pertaining to heritage.

Schedule No. (5)


CRITARIA FOR CALSSIFICATION OF FURNISHED APARTMENTS
All furnished apartments shall be classified according to the following
classification criteria.
Service
1. General

Standard

2. Safe Deposit
Box Facilities.

Available in each unit


or at the reception
round the clock.

3. Lift

To serve all units on


the third floor or
above
from
the
ground floor.

4. Porterage
5. Units
a) Bedroom Area

Available on request.
The minimum area,
excluding bathroom
and entrance hall,
should be:
-Each bedroom 12
sq.m.
-Each studio 17 sq.m.

Deluxe
The whole building to be
allocated
to
furnished
apartments. Alternatively, there
should be one or more separate
wings allocated in full to
furnished apartments, provided
they have a private lift and a
private entrance housing the
reception area.*
Individual safe deposit boxes to
be available at the reception
round the clock. It is also
possible to provide individual
safe deposit boxes in each unit.
To serve all units on the second
floor or above from the ground
floor. There should be a private
lift and entrance for the units if
the building is not totally
allocated
to
furnished
apartments*.
Available
Minimum
area,
excluding
bathroom and entrance hall,
should be:
-Each bedroom 14sq.m.
-Each studio
20sq.m.
There should be a master
bedroom with an internal
bathroom.*

* This condition applies to furnished apartments applying for a license after


the implementation of Bye-law for licensing and Classification of Hotels,
Guest Houses and Furnished Apartments for the year 1998.

Service
b) Furniture
and Fixture.

Standard
Beds to be of comfortable
dimensions (single: 190cm
long x 90cm wide as a
minimum; double: 190cm
long x 135 cm wide as a
minimum).

c) Lighting

Master light switch to be


controlled form any of the beds.
Adequate floor covering of Floors to be either of polished
wood or tiles with a high quality
finish.
rug, or covered with wall to wall
carpet.
Air conditioning.
Central air conditioning.
In each unit, with remote control.
In each unit.
In each unit.
In each unit, for local In each unit, for local (UAE) calls,
(UAE)
calls,
with with international calls.
international calls available
either by direct dialing or
via
the
switchboard
operator.
Shower or bath tub with Bath tub with handle and shower
handle and shower in each in each bathroom. Dual voltage
bathroom. Electrical shaver (110/220 volts) shaver point with
point with mirror.
lit mirror. At least two bathrooms
to be available in apartments with
more than one bedroom.
The kitchen to be equipped The kitchen to be equipped with a
with a refrigerator.
refrigerator with separate freezer
compartment, washing machine
and spin dryer, and an exhaust fan.
Cleaning and bed-making Cleaning and bed-making services
services with bed linen and with bed linen and towel
towel changing, to be changing, to be provided free of
provided free of charge charge 3 times a week, with
twice
a
week,
with additional services available on
additional services available request against the price thereof. It
on request against the price may be agreed otherwise if the
thereof. It may be agreed lease contract is for six months or
otherwise if the lease more.
contract is for six months or
more.

d) Floor
Covering.
e) Ventilation.
f) Colour T.V.
g) Radio
h) Telephone

6. Bathrooms

7. Kitchen

8. Housekeeping
Services

Deluxe
Luxurious furniture. Beds should
be of comfortable dimensions
(single: 190cm long x 90 cm wide
as a minimum; double: 190 cm
long x 152 cm wide as a
minimum).

DTCM/LC/class/Oct2001

Administrative Order No. (3) of 1998


Concerning the Rules and principles for Inspection
Of Hotels, Guest Houses and Furnished Apartments
-

Having perused Law No. (1) of 1997 Concerning the Establishment of the
Department of Tourism and Commerce Marketing;
Bye-law No. (1) for the year 1998 concerning Licensing and Classification
of Hotels, Guest Houses and Furnished Apartments;
and
Decree No. (1) of 1997 Concerning the Appointment of a Director General
for the Department of Tourism and Commerce Marketing.

And upon the requirement of public interest, the following has been decided:
Article (1)

The Departments competent employees Director, Human


Resources and Licensing; manager, Hotel Classification; Executive,
Hotel Classification; and Hotel Licensing and Classification
inspectors- are entitled to:
a. Inspect any Hotel, Guest house and furnished apartment for
licensing and classification purposes or for the renewal of either
of them.
b. Conduct unannounced inspections of any hotel establishment to
ensure the extent of its compliance with the provisions of Bye-law
No. (10 of 1998 concerning the Licensing and Classification of
Hotels, Guest House4s and Furnished Apartments or to
investigate complaints file by guests or others against the
establishment of any of its facilities.

Article (2)
rules:

The inspection shall be carried out as per the following principles and
a.

Access to any hotel establishments units or facilities shall be


in presence of one or two of the establishments employees.

b.

The number of units to be inspected shall be as follows:


Establishments with
30 units
100 units of less.

Establishment with
101 to 200 units

20% of the number of units

Establishment with
201 to 300 units

15% of the number of units

Establishment with
units
301 or more

100% of the number of

c.

Inspection should be on vacant units while occupied units shall


only be inspected, if absolutely necessary, while occupants are
not in and so to respect the freedom and privacy of guests.

d.

The following documents may be perused in order to ensure


the extent of compliance with the required criteria and
conditions:
-

Article (3)

Room occupancy status report.


Staff duty roster.
Labourer and employee attendance roster.
Services bills
House keeping report.
Safe deposit cards

Such Order shall become applicable from the date of its publication
in the Official Gazette and all concerned administrations and
divisions are required to observe it.

Khalid A. bin Sulayem


Director General
Issued on 1st September, 1998

DTCM/LC/class/Oct2001

Implementation programme - Existing furnished apartments


Inspection

Meets Licensing conditions only

Does not meet


Licensing Condition

Undertaking by licensee
Renew license and
classify as standard
category with grace
period

Closure of
premises

Meets licensing
conditions only
Renew license
and
Classification

DTCM/LC/Class/Oct2001

Meets licensing conditions


And deluxe criteria

Undertaking by licensee
Renew license and
classify as standard
category

Inspection after one year

Does not meet


licensing
conditions

With in the 30 days preceding


expiry of license

Renew license and


classify as deluxe category
with grace period

Renew license and


classify as deluxe category

Inspection after one year

Meets licensing
conditions and
deluxe criteria
Renew license
and amend
Classification

Meets licensing
conditions only

Meets deluxe
criteria

Renew license
and amend
Classification

Renew license
and
Classification

Implementation programme - Existing Hotels


Inspection

Undertaking by licensee
Renew hotel license
with one star and
grace period

Undertaking by licensee
Guest hotel license

Inspection after one year

Does not meet


licensing
conditions
Closure of
premises

Meets licensing
conditions only
Renew license
and
Classification

DTCM/LC/Class/Oct2001

Meets conditions of
Hotel license

Meets conditions of guest house license

Does not meet conditions


of any license
Licensing Condition

Guest houses
license with
grace period

With in the 30 days preceding expiry of license

Renew hotel license


with one star and
grace period

Undertaking by licensee
Meets conditions
of Hotel license

Inspection after one year

Meets licensing
conditions and
deluxe criteria
Renew license
and amend
Classification

Meets licensing
conditions only

Meets deluxe
criteria

Renew license
and amend
Classification

Renew license
and
Classification

Renew Hotel license with


higher classification and
grace period
Inspection after one year

Renew Hotel
license and
relevant
Classification

Implementation programme New hotels and furnished apartments


Preliminary approval by DTCM prior to
construction / conversion of building
Primary inspection of completed building by DTCM

Undertaking by licensee
Licensing and classification with grace period

Does not open for guests during the first year of


obtaining license
Upon expiry of license
Renew license and
classification as before with
a remark that licensing
conditions and classification
criteria must be met prior to
receiving guests

Opens for guests during the last 30 days of the


first year of obtaining license
Inform DTCM 15 days before receiving guests

Inform DTCM 15 days before receiving guests

Inspection within 15 days of receiving guests

Inspection within 15 days of receiving guests

Does not meet licensing conditions


and classification criteria

Meets licensing conditions but does not meet


classification criteria for category applied for

No action till expiry of license

Delete remark on license and no action as


regards classification until expiry of license

Inform DTCM 15 days before receiving guests

Inspection within 15 days of receiving guests

Does not meet


licensing conditions

Meets licensing conditions


and classification criteria

Closure of premises

Renew license and


renew/amend classification

Opens for guests during the first 11 months of


obtaining license

Meets licensing conditions and


classification criteria for category
applied for or higher category
Delete remark on license
Delete remark on classification or amend
classification as appropriate

Inspection within the 30 days preceding expiry license

Does not meet


Licensing conditions

Meets licensing conditions


and classification criteria

Closure of premises

Renew license and


renew/amend classification

Meets classification criteria


Renew license and renew/amend
classification

DTCM/LC/class/Oct2001

Licensing and Classification Procedures


1- New Establishments
1.

Preliminary approval for the construction of a hotel establishment or transformation of an


exiting building into a hotel establishment:

Required Documents:
Passport copy.
Family record extract.
Application for preliminary approval regarding the construction of a hotel
establishment or the transformation of an existing building into a hotel establishment.
Brief about the project plans and feasibility study. If available.
Plot map if applying for the construction of hotel establishment.
Certificate of Building Completion if applying for transformation of an existing
building into a hotel establishment.

Procedures:
a.
The concerned party shall submit the required documents to the employee at the
Counter of the Department of Tourism and Commerce Marketing (DTCM) who will
review them and print a computer generated statement of all the applicant's previous
licenses.
The applicant will be given a receipt for follow-up after seven official working days.
b.
The transaction shall be submitted to the Director for recommendation.
c.
The transaction shall be submitted to the Director General for decision.
d.
The transaction shall be returned to the Counter employee to transmit the decision of
the Director General rejection or approval of application to the concerned party
upon follow-up.
In the event that the application is rejected, the concerned party shall be advised
e.
accordingly in writing. If the application is approved, he shall settle the preliminary
approval fee. The employee shall give him the preliminary approval letter valid for 6
months and a copy of the licensing conditions and classification criteria.
Pursuant to the preliminary approval, the concerned party/parties shall apply for a
construction or transformation license from Dubai Municipality. If such license is not
obtained within the validity term of the preliminary approval, he/they can renew the
approval validity and thereupon shall receive the most up to date copy of the
licensing conditions and classification criteria to which he/they shall adhere.

2.

Preliminary approval for license:


Required Documents:
Partners passport copy.
Partners family record extract.
Licensing application.
Statement of the suggested trade names (Arabic names are preferred).
Hotels and furnished apartments licensing and classification application or
guest house licensing application.
Civil defense application.
Copy of the commercial Register in the country (if applicant is from AGCC).

Procedures:
a. The documents required for licensing the hotel establishments (hotel/guest
house/furnished apartment) shall be submitted to the Counter employee who shall
examine them, enter them in the computer, save them according to a serial number
and print a computer generated statement of all the applicants previous licenses. The
applicant will be given a receipt for follow-up seven official working days.
b. The transaction shall be submitted to the Director for recommendation.
c. The transaction shall be submitted to the Director General for decision and making
the decision on the application form.
d. The transaction shall be returned to the Counter employee. The decision of the
Department shall be saved in the computer until the concerned party goes back for
follow-up.
e. Upon the concerned partys submission of the follow-up receipt, he shall be advised
accordingly in writing if his application is rejected whereas in the event of approval,
he shall be asked to pay the amount of Dhs. 100 (Preliminary Approval Fee). The
employee shall type a financial receipt thereof and then choose on of the suggested
trade names after making sure that no similar trade names exist. Then the chosen
name shall be saved in the computer according to its proper serial number. After
stamping the application with a seal indication that the Preliminary Approval is valid
for three months renewable the Counter employee shall give the concerned party
an inspection from to be completed and returned upon proceeding with the licensing
procedures.
Pursuant to the preliminary approval, the concerned party/parties shall rent the
building if not owned by him/them furnish it, complete the inspection form, then
continue with the licensing procedures.

3.

License and Classification Certificate:


Procedures:
a.
The concerned party shall follow-up with the Planning Administration
Counter to obtain the required approval.
He shall submit to the employee at the DTCM Counter the transaction along
b.
with the complete inspection form, the lease contract and the Certificate of
Completion of Building (or the plot map and the Certificate of Building
Completion if the licensee is the owner of the estate). In the event that the
establishment is a partnership company, the applicant shall also submit the
original partnership agreement together with two copies thereof legally
attested. Consequently, the employee shall provide the concerned party with
the contact number of the head of the inspection group to fix the inspection
date which should be within seven official working days thereof.
c.
After carrying out the inspection, the inspector shall give the concerned party
a receipt enabling him to follow-up with the counter after seven official
working days to obtain the decision of the Department regarding the licensing
and classification.
d.
Follow-up with the Civil Defense Administration Counter to obtain the
required approval.*
Follow-up with the Building Administration Counter to obtain the required
e.
approval.*
f.
Follow-up with the concerned authorities in the Dubai Police Headquarters to
obtain the required approval.*
g.
Follow-up with Dubai Chamber of Commerce and Industry Counter for
membership and receive a statement with all fees due to be settle later within
the Fees settlement Permit.
Follow-up with the Local Fees Counter.
h.
i.
The concerned party shall return the whole transaction to the employee at the
DTCM Counter who shall examine it thoroughly to make sure that all the
documents and procedures are satisfied and receive all the required
undertakings. Then, the applicant shall be given a receipt enabling him to
follow-up with the Revenue Division.
The DTMS Counter employee shall keep the transaction.
Follow-up with the Commercial Register Counter.
j.
k.
The concerned party shall follow-up the Revenue Division to collect the
payment permit covering all the due fees.
l.
By virtue of the Payment Permit, the concerned party shall settle the due fees
to the Treasury and receive a receipt.
m.
The employee at the DTCM Counter shall type the license and submit it to the
concerned party together with a follow-up receipt to collect the classification
certificate and signboard and sign a receipt declaration after three official
working days.

*These procedures may be completed directly after following-up with the Planning Counter.
3

II Existing Establishments Licensed for One Year


Required documents:
Licensing Renewal / Amendment Application.
Hotel and Furnished Apartment Licensing and Classification Application or Guest
Houses Licensing Application.
Copy of the tenancy contract of the expatriate manager.
Statement with the name of employees.
Valid tenancy contract and a copy.
Original License.
Procedures:
a.
The above listed documents shall be submitted within the 30 days preceding the
expiry of the establishments license to the DTCM Counter employee who shall
examine the transaction, enter it in the computer and print a statement of the pending
violations and any other remarks regarding the licensee so that the latter may settle
them.
The Counter employee shall give the concerned party the appropriate inspection form
to be completed and returned upon resumption of the licensing and classification
renewal procedures.
b.
The concerned party shall return the transaction to the Counter employee. The latter
shall consequently give the concerned party the contract number of the head of the
inspection group to fix the inspection date which should be within seven official
working days thereof.
After carrying out the inspection, the inspector shall give the concerned party a
c.
receipt enabling him to follow-up with the Counter after seven official working days
to obtain the decision of the Department regarding the licensing and classification.
d.
The concerned party shall return the whole transaction to the employee at the DTCM
Counter who shall examine it thoroughly to make sure that all the documents and
procedures are satisfied and receive all the required undertakings. Then, the applicant
shall be given a receipt enabling him to follow-up with the Revenue Division.
The DTCM Counter employee shall keep the transaction.
e.
Follow-up with the Commercial Register Counter.
f.
The concerned party shall follow-up the Revenue Division to collect the payment
permit covering all the due fees.
g.
By virtue of the Payment Permit, the concerned party shall settle the due fees to the
Treasury and receive a receipt.
h.
The DTCM Counter employee shall type the license and submit it to the concerned
party together with a follow-up receipt to collect the classification certificate and
signboard and sign a receipt declaration after three official working days.

III Existing Establishments Licensed for More Than One Year


Required Documents:
Hotel Licensing and Classification Application.
Original License
Procedures:
a.
The above mentioned documents shall be submitted to the DTCM Counter employee
within the 30 days preceding the annual licensing date of the establishment. The
employee shall examine the transaction and enter it in the computer.
b.
The Counter employee shall give the concerned party an inspection form to be
completed and returned.
c.
The concerned party shall return the transaction to the Counter employee. The latter
shall consequently give the concerned party the contact number of the head of the
inspection group to fix the inspection which should be within seven official working
days thereof.
d.
After carrying out the inspection, the inspector shall give the concerned party a
receipt enabling him to follow-up with the Counter after seven official working days
to be obtained the decision of the Department regarding the licensing and
classification.
e.
The concerned party shall return the whole transaction to the employee at the DTCM
Counter who shall examine it thoroughly to make sure that all the documents and
procedures are satisfied and receive all the required undertakings. Then, the applicant
shall be given a receipt enabling him to follow-up with the Revenue Division.
The DTCM Counter employee shall keep the transaction.
f.
Follow-up with the Commercial Register Counter.
The concerned party shall follow-up the Revenue Division to collect the payment
g.
permit covering all the due fees.
h.
By virtue of the Payment Permit, the concerned party shall settle the due fees to the
Treasury and receive a receipt.
i.
The Counter employee shall type the substitute license expiring as the replaced
license validity term, and then submit it to the concerned party together with a
follow-up receipt to collect the classification certificate and signboard and sign a
receipt declaration after three official working days.
As for the establishments licensed for more than one year and which licenses expire within
the first year of the implementation of the Regulations, they shall submit a license renewal
and classification within the 30 days preceding the expiry of their license and attach all
documents required from the existing establishments which are licensed for one year.

DTCM/LC/Class/Oct2001

Official use only:

Classification category applied for


( &"
5Stars

"# $

( &"#

( & ") )

4Stars

3Stars

&

"

.0!&

" &

2Stars

/ & % &'

% &'

1Star
+, &

Inspection Form Licensing and Classification of New Hotels


*

1 * 2

I" 8*
General Services I

<
.6
For official
Use only

: /

%2

"'

" "& '

4"#

"5

/ & # "'

/6 5 " 7$8 "9 5

Keep any gardens or grounds belonging to the hotel in a tidy condition, and maintain any
payments, car parks and roads

7&# 7$8 ; 9 :

" 1 $ &< " #

: =$ # .0!&

5 " < >?

Display a signboard with the name of the establishment in Arabic and English languages
in a prominent place on the building
6

&8 1 # :

% &'

Display the classification signboard in a prominent place at the main entrance


( 9 * 8

"

: ? (

"5

"

. &

@#

";

Adequate lighting for the public entrance to ensure safety during the hours of darkness

An adequately lit and air conditioned lobby

B ;%

. & * , 9 &< A "5

# < " &

;9 :

% &'

Display the Classification Certificate in a prominent place in the reception area


Display a copy of the general tariff rates in Arabic

"#

"

: " &

"=$# "

"

: " &

@9

" #&

* !&

"=$ # "

Display a copy of the general tariff rates in another foreign language


.0!& # "'

. @!

"

7$8 .0!&

Display the name of the establishment on all records, invoices, correspondence and
brochures of the establishment

"5 '

"#

"=$ # 7&#

;9 :

"

(6 2

10

"=$# 7&#

;9 :

"

(6 2

11

Display service tariff rates and timings for the provision of services in a prominent place
in the building in Arabic
" #&

Display service tariff rates and timings for the provision of services in a prominent place
in the building in another foreign language
Reception service available round the clock

"8
E. 5 D( &D :

) 0# "# < 1

F$

Porterage facilities available round the clock


Valet parking service round the clock
" H#

&

"8

"8
7$8 *

# H 1 % ; (9&

%2

"@#& "8

12

5 *

13

. 2"

14

<C " <

Porterage facilities: cannot be answered with more that one yes


Porterage facilities available on request

# < *

&8 " <

5 *

7$8 " G

5 *

7 :6#1 .

4( & "

#& C B<1& 9

Wake up service (alarm/clock with alarm or wake up call from the switchboard)
Message taking service

Tourism information

"5

Arrange local tours and excursions


*

<

"$

# < ( 2/

:8 *

(
*

"5

"

15

"

16
17

* 5

: 0

19

Travel service through reception, concierge or special travel office


Post office facilities

20

# *

Paging system

B8

Foreign exchange service round the clock taking service

"8

Medical service available round the clock

(9&

"8

7$8 .

Car rental service

*
) 0# "# < 1

<C " #

23

" H# *
G #" &

"

24

0"

25

"=$ : $ : 9

Availability of Arabic speaking employees:(cannot be answered with more than one yes
Availability of one Arabic speaking employee
/ &

"#
"#

* 2G

Availability of one Arabic speaking employee at the hotel at all times


E. 5 ( &D :

Security: (cannot be answered with more than one yes)


Night guard
Security officer available round the clock

"5 '

26

"=$ ($ % 9
"=$ ($ % 9

) 0# "# < 1

<C : G
$ I

"8

21
22

7 $8 " ' *

Baby-sitting service

E. 5 ( &D :

18

7$8 : % 9

27

Reception of shops supplying:


Newspaper

7$8

' 5 "&

# <

Postcards

"

% 5'

28

# * 2 #

29

>#

30

Stamps
Films

'

Toiletries
F$

&8

7 A:

First aid emergency kit

J
E. 5 D( &D :

$"

) 0# "# < 1

"8

7$8 .

: ? : "

# <

"8

7$8 "

/ &'

* & < K

(& %

33

"#$8

34
35

<C * & G *

Safe deposit box facilities: (cannot be answered with more that one yes
Safe deposit box facilities available round the clock

'

31
32

" ' ! " 9& *

Transport service to and from the airport on request

"' '

/ &' *

* & G K

/ &'

Safe deposit boxes in bedrooms or individual boxes available round the clock at reception
provided privacy is guaranteed
Hairdressing services

36

! % ' *

A storage room for baggage

" G :1

Location exhibiting items pertaining to heritage

Gift shop
Provide an internal telephone

Provide a city telephone for use by non-residents


&

/ &

37

"

(8 :

B<1&

= "&

.B $ " 1 $ &< " #

@ >#

39

% @

40

# '

% ;

/ &

% 5'

42

.B $ "

% 5'

43

(8 :

International newspapers to be available at a public place in the hotel for guests to read at
no charge
E. 5 D( &D :

) 0# "# < 1

Secretarial services: (cannot be answered with more than one yes


Typing services
E

"

> 4 1

4I

4I $ 4"8 # C

<C "
"8 #
8G

Business services (typing, telex, fax, shorthand and other secretarial services)
In the event that the building is of one storey:
Lift

44

*
*

5 /# : 7&# :

5
'

"5 '

41

: =$ # " $5

Local Arabic and English newspaper to be available at a public place in the hotel for
guests to read at no charge
M&

38

45A

45B

In the event that the building is two storeys and a basement exists:
!" #$% !$

45B1

) &' # (&#$% !$

45B2

Separate service lift*

Separate lift for luggage*

65! 4 4 ./0
1 23 - * +,!$
Guest lift to cannot be answered by more than one yes
Lift to serve from the ground floor
:;' < =
7
*! 8!"9 !$
7
*! 8!"9 !$
Lift to serve from the basement

!",#$% !$

45C1

) &' # (&#$% !$

45C2

Separate lift for luggage*


Lift serving guests from the ground floor

45B3a
45B3b
45C

In the event that the building is two storyes with no basement:


Separate service lift*

45B3

:;' < =

7
*! * +

./> ><

!" !$

45C3
45D

?
@?

In the event that the building is of three or more storeys and a basement exists:
Separate service lift*
Separate lift for luggage*

!",#$% !$

45D1

) &' # (&#$% !$

45D2

1 23 - * + !$

45D3

)
65! 4 4

./0

Guests lift: (cannot be answered by more that one yes


Lift to serve from the ground floor
:;' < =
Lift to serve from the basement
! ./> ><

7
*! 8!"9 !$
7
*! 8!"9 !$

45D3a
45D3b
45E

?
@?

In the event that the building is of three or more storeys without a basement:
Separate service lift*
Separate lift for luggage*
Lift serving guest from the ground floor

!",#$% !$

45E1

) &' # (&#$% !$

45E2

)
:;' < =

7
*! * +

!" !$

45E3

Dining Facilities
C

46

65! 4 4 ./0
1 23 - 9.& F E D.
Lounge/coffee shop service: (cannot be answered with more than on yes

47

Supply priced menu for perusal in the dining area

8=

= #A 5. & ; B> 8

7
*J MM 9 G 7 H I$
B J KJ
9.& F > D.
.L 9!3
Drink served in the lounge or coffee shop from 6:30a.m. till 11 p.m.
7
*J MM 9 G 7 H I$
B J KJ
9.& F > D.
%%
A
.L 9!3
Drink and snacks served in the lounge or coffee shop from 6:30a.m. till 11 p.m.

&

' () "& *

!" #
+ , - ". " %! " #

$
$

*Service and luggage lifts out of public view with luggage lift accessible to luggage area,
and service lift identified by signage or separately keyed.
N 0(

KJ ;! ,
K 9.& F > D.
%%
A
Drinks and snacks served in the lounge or coffee shop round the clock
Dining room with separate tables

PQ

.L 9!3

K,
$%

Reserve area in restaurant for non-smokers

5!K P 8 = K

48

>R $"3

49

A! .G K=

65! 4 4 ./0
Breakfast: (cannot be answered with more than one yes
Breakfast provide
AJ T
Breakfast with a choice of 3 or more hot dishes

./> > ; AS . 3

;=

. 3

;=

. 3

65! 4 4 ./0
1 23 - *L
Lunch and dinner: (cannot be answered with more than one yesSnacks and soft drinks

%%
A

Hot and cold dishes, snacks and soft drinks

%%
A

50

1 23 - ;=

.L

*!G &

.L

5;

51

9!3

AB T >. 3

%%
"
.L
:U 5 ;
AJ T ' #' ,
K ; AS . 3
At least 3 choices of hot and cold dishes in addition to snacks and soft drinks
#' ,
K!
Last order until 11 p.m. in at least one restaurant

*J MM KJ 9 G
7

> 8=
Room service: Full service for meals at meal times

@ MX 9 G 7 H W KJ
7
Drinks and snacks provided from 6 a.m. till midnight

52

!A V.G

!A

53

1 23 - V.G

!A

54

65! 4 4 ./0
Room service: (cannot be answered with more than one yes)

,
= #3

%%
"

.L . &
3

KJ ;! ,
K %%
"

.L . &
3

Drink and snacks provided round the clock


65! 4 4
Kitchen: (cannot be answered with more than one yes)
Pantry available

./0

1 23 - Y=

(pantry) 8

55

.Q(3 .Z. 3

Kitchen available

Y= . 3

5! 4 4 ./0
Dining rooms: (cannot be answered with more than one yes
Dining room or cafeteria

1 23 - # '
9.&

Two dining outlets

56

># > K
8 =,

8 V.Z !K \ S[ K#9
!K . &8 =,./> > .
Two or more dinging outlets providing seating for a number equivalent to not less than
30% of the number of rooms
(F
.L ,R A.3 . 3 =9.]^5!
At least one bar, provided hotel holds a liquor license
_ 0(

#' ,
K! 9

57

Public Toilets
! <
` &
B K 8= K
In the event that the dining and reception halls are on the same floor:
#^&
,
JG I =L3 :

> b
=]

: . K#9
. 3 ` .,./> >5!
Ka 5;
.Ac d .
&
,
JG K#$% d .

58A
58A1

One public toilet or more for gents with at least two WCs, two washers or bidets and
two wash basins. Each WC is separate from the wash basins and the other WC
^ &
,
JG I =L3 :

> b
=]

: . #9
. 3 *J,./> >5!
Ka 5;
e
.Ac d .
&
,
JG K#$% d . #

58A2

One public toilet or more for ladies with at least two WCs. Two washers or bidets and
two wash basins. Each WC is separate from the wash basins and the other WC.
,
$%
` &
B K 8= K
In the event that the dining and reception halls are on the different floors:

58B

` &
B K !" ` &
B K > +
` ., Ka 5; . 3
Provide a public toilet for gents in the mezzanine or reception area serving the reception
hall

58B1

` &
B K !" ` &
B K > +
*J, Ka 5; . 3
Provide a public toilet for ladies in the mezzanine or reception area serving the reception
hall

58B2

8= K
Provide a public toilet for gents serving the dining hall

!" ` ., Ka 5; . 3

58B3

8= K
Provide a public toilet for ladies serving the dining hall

!" *J, Ka 5; . 3

58B4

f.A><
8
K
:g ! <
` &
B K 8= K
`
In the event that the dining and reception halls are on the same floor with additional
dining hall on floors different than the reception area::
:

>

=]
b

: . K #9
. 3` &
B <
` .,./> >5!
K a 5;
.Ac d .
&
,
JG K#$% d . # ^ &
,
JG I =L3
One public toilet or more for gents on the reception floor providing at least two WCs,
two washers or bidets and two wash basins. Each WC is separate from the from the
wash basin and the other WC
:

>

=]
b

: .

58C

58C1

K #9
. 3` &
B <
*J,./> >5!
K a 5;
.Ac d .
&
,
JG K#$% d . # ^ &
,
JG I =L3
One public toilet or more for ladies on the reception floor providing at least two WCs,
two washers or bidets and two wash basins. Each WC is separate from the wash basin
and the other WC

58C2

:g 8
K # !" ` ., Ka 5; . 3
Provide a public toilet for gents serving each additional dining hall

58C3

:g 8
K # !" *J, Ka 5; . 3
Provide a public toilet for ladies serving each additional dining hall

58C4

W 0(

Each toilet shall comprise

1" 2

Wash basin with mirror

$3 0

5h
.

Lidded WC

*=Z

Washer or bidet

I =L3 d

Door separating the WC and wash basin

,
JG

Hot and cold running water

B.F d

60

9; a

#CB

61
62

#$%
9i

Liquid soap

63
64

9 %,5!

65

9! I %
2&.Ahi ,
B> > %
L

66

8 T;

67

($

Towels or any other means for drying the hands

59

>V =]

5 ; 5;

Sanitary disposal unit

,
JG

Toilet tissue

Bedrooms
Affix a number on the door of each room

.G i

j;" #A! V.G i


Means of securing the bedroom doors from the inside and outside

,
K : 9 ;

T@Zg 8F U #CB

68
69

. G, k; =
PK 3 l
*. U
Notice specifying the procedures to be followed in case of emergency in Arabic

(C

70

9+,
F G, k; =
PK 3 l
*. U
Notice specifying the procedures to be followed in case of emergency in English

(C

71

#A! H 8 ( ! 5 .% .G J
' !(
Minimum floor area of each single room excluding the bathroom and the entrance:
9 sq.m

72A

. .& m

#A! H 8 ( !
+ .G J
' !(
Minimum floor area of each double room excluding the bathroom and the entrance:
11 sq.m

72B

. .& MM

#A! H 8 ( ! n "]>S
g .Z J
' !(
Minimum floor area of each triple room excluding the bathroom and the entrance:
13 sq.m

72C

. .& MS

#A! H 8 ( !
+ 5 .% V.G J
' !(
Minimum floor area of single and double rooms excluding the bathroom and the
entrance:
Single room

9sq.m.

. .& m

5 .%

.G

Double room

9sq.m.

. .& m

.G

o 0(

72D

#A! H 8 ( ! n "]>S
g V.Z
+ V.G J
' !(
Minimum floor area of Double and triple rooms excluding the bathroom and the
entrance:
Double room

11sq.m.

. .& MM

Triple room

13sq.m.

. .& MS

+
n "]>S

.G

72E1

U .Z

72E2

#A! H 8 ( ! n "]>S
g V.Z
+ 5 .% V.G J
' !(
Minimum floor area of single, Double and triple rooms excluding the bathroom and the
entrance:
Single room

9sq.m.

. .& m

Double room

11sq.m.

. .& MM

Triple room

13sq.m.

. .& MS

72E

72F

5 .%

.G

72F1

.G

72F2

U .Z

72F2

n "]>S

H $"
Q ,B 9> >j;"
9p. l2( 5;&
B > .G &&5;&
J 5+P2 5q
Window equipped with blinds, opaque curtains or other means of ensuring privacy

73

Minimum dimensions of single bed:

74A

.% .9.J

' !(

Length 190 cm

7
.& &B Mm[ ` =

74A1

Width 90 cm

7
.& &B m[ d .

74A2

Minimum dimensions of double bed:

j + .9.J

Length 190 cm

' !(

7
.& &B Mm[ ` =

Width 135 cm

7
.& &B MS_ d .

Minimum dimensions of single & double beds:

5 .% 5b
.B'

' !(

74B
74B1
74B2
74C

7
.& &B Mm[

.% .9.J `

74C1

7
.& &B m[

.% .9.J d .K

74C2

Length of single bed

190 cm

Width of single bed

90 cm

Length of double bed

190 cm

7
.& &B Mm[

j + .9.J `

74C3

Width of double bed

135 cm

7
.& &B MS_

j + .9.J d .K

74C4

rB
O%
" .Z J& s=B t /
9! u.
Beds with modern mattresses in good condition (even surface not soft the middle)
B
B
t %v .9.B =Z> !CB
Clean sheets, pillows and bed covers of appropriate proportions
Bedside table with closet, drawer of shelf

+A >V; >j;

Means of controlling the lights from each bed

Shaded light by the bedside


A reading light by the bed side

I].]

F(&
,#CB

./0

1 23 - 5;

.9.J l

#,
v ; ;!$

.9.J l 2 5*.,w $

A reading light for each person by the bedside

x 0(

75
76
77

t.9.J,

.9.B #

65! 4 4
Lighting: (cannot be answered with more than one yes

5b
.B>

.9.J l 2 . #F 5*.,w $

78
79

C.PF ; & y= g `
Safe means of lighting in the event of power failure

5*:z

9+ # 2& +P2&5! >65 . j; > t


A dressing table (drawer-type table and mirror) or a vanity unit

h ,B

80

- 9+

81

82

P
&
F,
>8 .Z# 6 9+ - P 9
> &
F,
Writing table or equivalent (dressing table) in every bedroom or writing table in the
lobby
Chairs in single rooms:

5 .% V.G

B.

One chair in every room

.Z#

B.

+ V.G

B.

.% .9.B ./> >7 + 7


.9.B { (3 .Z#
Two chairs in every room containing a double bed or more that one single bed

B.

Chairs in double and triple rooms:

n "]>S

n "]>S
Chairs in single, double and triple rooms:

g V.Z

g V.Z

One chair in every single room


.9.B

./> >7 + 7
.9.B { (3 .Z #

B. n "]>S

B.

83C

5 .% .Z#

B.

83C1

g .Z >

An armchair

.G

K;t

B.

./> > $"L J&


3 F9;>

Coffee table

| @ <,& +A

Hangers inside the wardrobe

+" #A i /
,

84
85

87

&' : 5!Q E $

A wardrobe

83C2

86

rB

Luggage stand

83B

5 .% V.G

.%
In every double or triple room: tow chairs in every room containing a double bed or
more than one single bed:

A settee for two persons or more

83A

,3

88
89

6a
@K>5; q +"
7
*+ #FL3 > F9- | @ ,I ;> >j; >5!
Chest of drawers or shelves for clothes (can be part of the above mentioned wardrobe)

90

Extra pillows and covers

:g =Z> !CB

91

Provision of laundry bags

G$ } >. 3

92

#B.3 & i / #2J&sC . 3

93

Provision of registration lists for laundry

G$

8 .Z#
9q '
Provision of a cloth/sponge for shoe polishing in every bedroom

,
& 2%
Bg E ] . 3

94A

65! 4 4 ./0
Shoe polishing: (cannot be answered with more than one yes

1 23 -

94B

Provision of a polishing machine free of charge

9q '

9q '

,
3

,
3 h. 3

m & 0(
< #
Provision of a polishing machine on every floor free of charge.

9q '

,
3 h. 3
94C

65! 4 4 ./0
1 23 - 9q ' ,3
Shoe polishing: (cannot be answered with more than one yes
2 9q ' ,
3 h. 3 8 .Z#
9q ' ,
& 2%
Bg E ] . 3
Provision of cloth/sponge in every bedroom and a polishing machine free of charge
< #
2 9q ' ,
3 h. 3 >8 .Z#
9q ' ,
& 2%
Bg E ] . 3
Provision of cloth/sponge in every bedroom or a polishing machine on every floor free
of charge
Full length mirror

~ ! R A> ~B>
;

R "L .Pv3 ,
9 5h
.

Telephone

I3 D

A telephone for making local (UAE) calls


International calls available via the switchboard operator

! #A
! `@A
b

Telephone
!
F
A telephone for making local (UAE) and international calls

! #A

` &
B K
A colour T.V available in every bedroom or at reception

96A1

F . 3

96A2

I3 D
F,I3 D

96B

1 23 - b,

9+%
,
3

>8

.Z#

,
b

9+%
,
3. 3

! K F(3 8
A colour T.V available in every bedroom with remote control

.Z#

,
b

9+%
,
3. 3

,g ,
(
#&
J9
In-house TV system broadcasting local, regional and international channels

9+%
,
3 8v

65! 4 4
Radio: (cannot be answer with more that one yes)
Provided on request

./0

96A

F,I3 D

Telephone
I3 D
&
F
> 9+ ,
K.Ah .9.J i. !
!
F
! #A
F,I3 D{1P
Two telephone apparatus in each room for local (UAE) and international calls: one near
the bed and the other on the dressing or writing table.
65! 4 4 ./0
Colour T.V.: (cannot be answered with more than one yes-

95

1 23 - 9 ;

96C

97

98
99

l,
= !K 9 ;. 3 &
9

Available

65! 4 4
Refrigerator: (cannot be answered with more than one yes
Small refrigerator

./0

1 23 -

100

.GH .

6
.L i.]a #' ,
K{ (9 .GH .- ;
Mini-bar (small refrigerator containing at least potable water and drinks)
Bottle-opener

&

M[ 0(

101

Waste basket

@P ,
B

102

6 9.9.B
5! 5 2B F - .9.B #F J > 2B
Carpet or rug for each bed (or one carpet between two beds)

103

Ashtray (in smoking rooms)

104

A! V.Z - .C2J, Q%
.&

"J d .K

105

f.A> > G,
.&
Display a copy of the general tariff rates in another foreign language

"J d .K

106

!A#

107

G,

Display a copy of the general tariff rates in Arabic

Hotel service directory

T!%

Stationary:

B . . 3

Paper

&
F,T; >

108

Envelops

%
,
G

109

Pens

8@>

110

Notepad

(, .&

111

Postcards (at least one)

6#' ,
K5! - 9!9.

112

Affix the Qibla direction

, a23g

@K

113

G, =A @Kg

114

' <9 H
.L9 9+,
FU G, =A @Kg
Notice specifying the location of the safe deposit boxes in English

115

Sewing kit

116

' <9 H
.L9
Notice specifying the location of the safe deposit boxes in Arabic

g .L3

A5!K

Wall decoration

rC

8 V.G (,

91

117

En-Suite Bathrooms

Every bedroom should have its own bathroom


Bathroom with ceramic floor and walls

P7
H A7

{ (3 8

.Z#

118

.Z

119

65! 4 4 ./0
1 23 - 5h
.
Wash basin with mirror: (cannot be answered with more than one yes-

,
JG

120

Wash basin with mirror

5h
.

,
JG

5*Q 5h
.

,
JG

.J @ 5 =G P ;! P&:;>8 (

Wash basin with lit mirror


65! 4 4 ./0
Electric socket: (cannot be answered with more than one yes)
l,
= !K(adapter) %F& ,H 3 . 3 F g
Electric socket near mirror with adaptor available on request

MM 0(

1 23 - C.P |
5h
.

l9. C.P |

121

XX[EMM[j + !P2 5h
.
Dual voltage (110/220 volts) shaver point near mirror

l9. C.P |

65! 4 4 ./0
Bath tub: (cannot be answered with more than one yes)

1 23 - 8 (&
B d

8 ( V.Z \ _[ K#9
Bath tub with handle in at least 50% of bathrooms

{t8 (&
B d

Bath tub with handle in every bathroom

{t8 (&
B d

.Z#

65! 4 4 ./0
Washer: (cannot be answered with more than one yes)

122

1 23 - I =L&
, ,B

Washer

Vb
=]

Bidet

I =L3 d

65! 4 4 ./0
1 23 - 9+
> F
Suitable place for toilet accessories: (cannot be answered with more than one yes)
Place for toilet accessories

9+

$"L v
Small closet for cosmetics and personal toiletries

# 2&

~ !"&
B 1 29 -

>:

.Q(&
J : 5.GH

65! 4 4 ./0
Hair-dryer: (cannot be answered with more than one yes)
.Z

123

124

F
+A

1 23 - . L V L

125

9+ i. C.P |

l,
= !K C.P . ] V L . 3
68 (
Electric hair-dryer to be available on request, with electric socket near the dressing table
in the bedroom (may not be used in the bedroom)
C.P . ] V L . 3 >8 (

.Z rC ,
K / 8 .A 1.
C.P . ] V L . 3
68 ( .Z ~ &
B 1 29 - 9+ i. C.P |
Electric hair-dryer in the form of an air hose fixed on the bathroom wall or electric hairdryer available with electric socket near the dressing table in the bedroom (can not be
used in the bedroom)
126

65! 4 4 ./0
1 23 - k; =
In case of emergency: (cannot be answered with more than one yes)
Bell/alarm to be used in case of emergency
Telephone for local (UAE) and international calls
Every private bathroom shall comprise:

k; =
!

5!KJ l,
= }. . 3
F

! #A

n A8 # { (9

Shower
Hot and cold running water

F,I3 D

6* u ];- u
5 ; 5;

9; a

128

129

Soap
Soap receptacle

127

130

$ #

Glass cup

1a }0

131

Shower curtain

8 .C&
B

132

Lidded WC
Toilet tissue

*=Z

133

8 T;

134

B.F d

MX 0(
Towel rail

135

I] ,#

Set of towels for each guest

136

. #F I]

Bath mat

137

# ;> (J

Shampoo

Bath foam

8 (&
B@ 5 Z;

Bath cap

138
139
140

8 (&
B

Bath robe

8 i;

141

Small rug

.GH J

142

; 8;(

143

144

Tissue paper
Scale
Drip dry facility

I L&
,| @ <,& +P23

145

| @ , @K

146

9 %,5!

147

J ;! ,
K5 ; 9; a

148

Hook for cloths


Sanitary disposal unit

($

Cold flowing water provided throughout the year

V.G 9

House keeping
6 = \ M[[- B J 9>l J3
Non-allergic pillows (100% cotton) on request
65! 4 4 ./0
Personal toiletries: (cannot be answered with more than one yes)

!CB ^l,
= !K
1 23 -

v 5!K

149
150

P ?* 6Yg B> 2 5 ]. @ 5!K- C


;=
(, $"L v 5!K. 3
Emergency kit (shaving equipment, toothbrush, toothpaste etc.) against the price thereof
72 6Yg B> 2 5 ]. @ 5!K- C
;=
(, $"L v 5!K. 3
Emergency kit (shaving equipment, toothbrush, toothpaste etc.) free of charge
Clean rooms on a daily basis
65! 4 4 ./0
Housekeeping: (cannot be answered with more than one yes)

7 9 V.G I v3

151

1 23 - V.G I v3

152

.Pv ! X 7 H W KJ
Rooms cleaned daily between 6a.m. and 2 p.m

7 9 V.G I v3

!A. 3 &
9

@ M[ 7 H W KJ
7
Rooms cleaned daily between 6a.m. and 10 p.m

7 9 V.G I v3

!A. 3 &
9

Rooms cleaned on request

l,
= !KV.G I v3

!A. 3 &
9

153

Change towels and bed linen for every new guest

!9! #9+ #F %
]

I].L . G3

154

65! 4 4 ./0
1 23 - ! #9+,I]
I].L . G3
Change towels and bed linen for each guest: (cannot be answered with more than one
yes)

155

At least twice a week

y B'

Daily

#' ,
K 3.
7 9

Daily and on request

l,
= !K 7 9

MS 0(

65! 4 4 ./0
Laundry services: (cannot be answered with more than one yes)
Provision of laundry services

1 23 - #JG

|@

36 hours laundry services

#JZ

|@ #

Same day return laundry services

|@

!A. 3

#JG KB SW

|@

!A

!A

157

5 F. 3

158

F C
;

l,
= !K F,w

Packing and unpacking services

156

#JG ;P |% !A

Emergency ironing service


Iron and ironing board provided on request

!A

!A

159

6 ,&
J I] . G3 8 ( .Z.Q(3 ,, ` &
B@ 5.B' .Q(3- .9.J *=Z
!A
Turn down service (preparing beds and bathrooms fro the night ad changing the used
towels)

160

l,
= !K72 9q '
Provide shoe polishing service free of charge on request

,
3 !A. 3

161

,
( I($

162

V.G

i / <,3

II K !A
General Services II
65! 4 4 ./0
1 23 Local newspapers: (cannot be answered with more than one yes)

P ?* l,
= !K ,
( I($ . 3
Local newspapers to be provided on request against the price thereof
72 l,
= lJ V.G
9+,
F
.
&
G, ,
( I($ . 3
Local Arabic and English newspapers to be provided in guest rooms on request at no
charge
P ?* l,
= !KV.G
! I($ . 3
International newspapers provided in guest rooms on request against the price thereof

163

Rooms reserved for non-smokers

164

A! .G V.ZR $"3

8@v KB `@A @J
Q .
Adequate lighting for the corridors to ensure safety during the hours of darkness

5; g

165

8@v KB `@A @J
Q @J
Adequate lighting for the stairways to ensure safety during the hours of darkness

5; g

166

At least 10 bedrooms available for letting

65! 4 4
Suites: (cannot be answered with more than one yes)
At least one suite

./0

1 23 - ( '

#' ,
K! w

8 V.Z !K \ _ K#3
Suites available at the rate of 5% - at least of the number of rooms
Banqueting and conference facilities

@%
(

MN 0(

167

. 0
&
,#' ,
K8 V.Z.LK

168

. 3

J ( >. 3
. 3 , +P23

169

Health club

(H {

170

Swimming pool

Bd

171

Fg . 3

172

1 23 - * DI F3

173

Offer possibility of playing squash or tennis

u FJ >| & : 9; B;

65! 4 4 ./0
Air conditioning: (cannot be answered with more than one yes)
Window air

{ K* DI F3
conditioning

6Window Unit # L9 Split Unit # L9- ~ F(& &


9 {+ . * DI F3
Central air conditioning with individual control (it includes Split Unit but not Window
Unit)
Uniform for the staff of the different departments

%
,
&
" 8J ' %

`
Satisfactory standard of interior and exterior decoration

f&
J

t ;A

,
A

6i ? >; J
5!
H- ` f &
J t5+P >
Furniture and equipment of a satisfactory standard (well-maintained and without
fractures or holes)
Maintain general cleanliness
P K' v
J @2B .3 ! 50
L
Maintain accounting books and records and data concerning its business

!b {1

174

; F9

175

] .%

176

v . 3

177

%
&g

178

Signature of authorized manger` J .9!

Date_______________________Y9;&

______________________&
%

Bg

_____________________Y9;&

*Must be substantiated with photographs

M_ 0(

+ *

" 4 5 ! "6%7 8

! "
Inspection Form for New Guest Houses
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' #$
''''''''''''''''''''''''''
''''''''''''''''''''''''''
''''''''''''''''''''''''''

*(
*(
*(

%& ''''''''''''''''''''''''
%& ''''''''''''''''''''''''
%& ''''''''''''''''''''''''

(
(
(

)
)
)

General
!
"#
$ #% &# ' %(
)
* +,
Display a signboard with the name of the establishment in Arabic and English
languages in a prominent place on the building
/

0
01
2 #3
Display the Licensing document in a prominent place at the reception area

4 5

Maintain General cleanliness


/

-.$

7,

(
) % 8 9 : ) $:;
$ #,7 $:;<4 =
(
)
>? @
Display the name of the establishment on all records, invoices, correspondence and
brochures of the establishment

JG70H$D>74= $I #C #8F A7 4 : B "?CD


$: E$
Furniture and equipment of a satisfactory standard (well-maintained and without
fractures of hole)

#% ' %
?!0, # 7 $: 9
, 7K5
Display services tariff lists and timings for the provision of services in a prominent
place in the building in Arabic

A 3D # CD '%
?!0, # 7 $: 9
, 7K5
Display services tariff lists and timings for the provision of services in a prominent
place in the building in another foreign language.

? N 6 : #%
$: %4L:;< $ , %(
)
Maintain accounting books and records and data concerning its business

M L@

O 7 P## ,
conditioning

Air

* Must be substantiated with photographs

%&

! "
Inspection Form for New Guest Houses
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' #$
''''''''''''''''''''''''''
''''''''''''''''''''''''''
''''''''''''''''''''''''''

*(
*(
*(

%& ''''''''''''''''''''''''
%& ''''''''''''''''''''''''
%& ''''''''''''''''''''''''

(
(
(

)
)
)

General
!
"#
$ #% &# ' %(
)
* +,
Display a signboard with the name of the establishment in Arabic and English
languages in a prominent place on the building
/

0
01
2 #3
Display the Licensing document in a prominent place at the reception area

4 5

Maintain General cleanliness


/

-.$

7,

(
) % 8 9 : ) $:;
$ #,7 $:;<4 =
(
)
>? @
Display the name of the establishment on all records, invoices, correspondence and
brochures of the establishment

JG70H$D>74= $I #C #8F A7 4 : B "?CD


$: E$
Furniture and equipment of a satisfactory standard (well-maintained and without
fractures of hole)

#% ' %
?!0, # 7 $: 9
, 7K5
Display services tariff lists and timings for the provision of services in a prominent
place in the building in Arabic

A 3D # CD '%
?!0, # 7 $: 9
, 7K5
Display services tariff lists and timings for the provision of services in a prominent
place in the building in another foreign language.

? N 6 : #%
$: %4L:;< $ , %(
)
Maintain accounting books and records and data concerning its business

M L@

O 7 P## ,

Air conditioning

* Must be substantiated with photographs

%&

@ S $D: ># PK7 $D 8>D ! #8$ L

% 8 3 . >D$DR L !
D

6+
: C$

T# >$I

Public Toilets
U L$R%S
0
K
$ 1
K 7= L
In the event that the dining room and reception area are on the same floor:
*V

5 L *=W&# X
1E$&# 4' &#. L & *0!

*V

5 L *=W&# X
1E$&# 4' $&#. L & *0!

10A

7, C

Y
=D$D L$
T# >$I
3Z 5 L $&# 4' &
One public toilet or more for gents with at least two WCs, two washers and two wash
basins. Each WC is separate from the wash basins and the other WC
7,O 4 Y
=D$D L$
T# >$I
[3Z 5 L $&# 4' &
One public toilet or more for ladies with at least two WCs. Two washers and two wash
basins. Each WC is separate from the wash basins and the other WC.
U&# V &#0%S
0
K
$ 1
K 7= L
In the event that the dining room and reception area are on the different floors:

10B

0
K 9 0
K$D&# "#
C
T# >$I 7,
Provide a public toilet for gents in the mezzanine or reception area serving the
reception hall
0
K 9 0
K$D&# "#
O4
T# >$I 7,
Provide a public toilet for ladies in the mezzanine or reception area serving the
reception hall
1
K 9 C
Provide a public toilet for gents serving the dining room

T# >$I 7,

1
Provide a public toilet for ladies serving the dining room

T# >$I 7,

K 9O4

Each public toilet shall comprise

+,

Wash basin with mirror


Lidded WC

-.
\ - 4'

11

%5 L

12

O 1]$

^ 1E

13

$ 4' &#%*V %G %I7C$

14

Washer
Door separating the WC and wash basin
Hot and cold running water
Liquid soap
Sanitary disposal unit

5 L

I>%
$ >L !
>CT#

15

16

#+V : !

Towels or any other means for drying the hands

7%8
L$

&!# P# < 3\G7 D$D )

Toilet paper

L >$

First aid emergency kit

_>71 # $D:

;6 :
;3 ;4
` :
# =>@
Adequate lighting for the corridors to ensure safety during the hours of darkness

17
18
19
20
21

;6 :
;3 ;4
` ;4
# =>@
Adequate lighting for the Stairways to ensure safety during the hours of darkness

22

0 b: 8
Reception Area
An adequately lit and air conditioned lobby

O 7 P## ,
$ > @: B>6

Display a copy of the general tariff list in Arabic

#%

d L

'%

A 3D # CD '%
Display a copy of the general tariff list in another foreign language
Reception service available round the clock

4 >

23
24

& 94 5

25

0 b: 3

O "

Safe deposit boxes at the reception

I>

& 94 5

Public telephone for guest use

P,

27

N R!
I8

28

9 b

A :

26

7 ^ ]
Bedrooms
At least 10 bedrooms available for letting

*K
N

#C( 7 ^ ] ) I7C$

A number on the door of each room

' G%

-.7! K
>

#87V9
` # $!
D$De>9 & !
f g<+ > $D ' #
> 4%"?< h
Widow equipped with blinds, opaque curtains or other means of ensuring privacy
U*3
8$ + $% ' L4
Minimum floor area of each room excluding the bathroom and the entrance:
Single room occupancy

8sq.m

-%

Double room occupancy 10sq.m

-%

Qj

Triple room occupancy

-%

Qa Ul 9EDk

12sq.m

UI

30
31

IN +

U I

'

32

U C$I"

'

33

34

K
b

m7
n 9 #]$4 o1 : B Y
!Lp - X D
Beds with modern mattresses in good condition (plain surface not soft in the middle)
Minimum dimensions of single bed:

29

!4 L4

35

IN +

Length 190 cm

r #

QqjU 71

36

Width 90 cm

r #

qjU 5

37

Minimum dimensions of double bed:


Length 190 cm

Ue$I"

!4 L4
r #

Width 135 cm

r #

IN +
QqjU 71

Qks U 5

38
39

$$PE E

40

Bedside table

!4 # C $S

41

At least two chairs

*K
N

42

"3

43

JT
; D>7=h "9 & r
O"C* ), D& !
F t%
; P >D$De>I@ L$
Chest of drawers or shelves for clothes (can be part of the above mentioned wardrobe)

44

Waste basket

45

: 0 : B #6 !
Clean sheets, pillows and bed covers of appropriate proportions

#1]D
$

Wardrobe

t%
; R#

:; ?

Carpet

I<

46

e>9 $*3 & ^ ' G 7% ;]@ Lb * $


Means of securing the bedroom doors from the inside and outside

47

Sign indicating the Qibla direction

48

Display a copy of the general tariff list in Arabic

0 T<,
@

#), ;

& 94 5

49

A 3D # CD '%
Display a copy of the general tariff list in another foreign language

& 94 5

50

: N R!
I 8 -K
7
#)! #%
Notice specifying the location of the safe deposit boxes in Arabic

' % 13 ; @

51

: N R!
I 8 -K
7
#)! !
"#
Notice specifying the location of the safe deposit boxes in English

' % 13 ; @

52

#%

'%

#% ' %_>71 : L ? ,gC7 : O C % +


Notice specifying the procedures to be followed in case of emergency in Arabic

53

!
"#
' %_>71 : L ? ,gC7 : O C % +
Notice specifying the procedures to be followed in case of emergency in English

54

?% 8 3 0 4 : L ? 7 ^ ]& u as *K
N
At least 25% of the bedrooms should have en-suite bathrooms

55

= ) 8 3: L ? 7 ^ ]& u vs Y
=N
Almost 75% of bedrooms should have common bathrooms

56

7
]*
L& *0!
%= ) 8 9 : + 7 ,
The common bathrooms should be at a rate not less than one bathroom for two
bedrooms

57

7 ^ '% 0+

En-suite and Common Bathrooms


Every en-suite (private) or common bathroom shall comprise:
Shower or bath tub with shower

pI-

U L*=x7+!

+ 5 7L$DJO p E>F pI

Wash basin with mirror

\ - 4'

Hot and cold running water

Liquid soap in common bathrooms

=) :

Glass cup

O 1]$

7%8

61

7%8

62

#CCyT# z(
=

63

64

%5 L

65

Shower curtain
Lidded WC

59
60

I>%
$ >L !
>CT#

Soap

58

Washer

^X
1E

66

Toilet paper

L >$

67

*L

68

0S

69

Towel rail

PE

Set of towels for each guest

I * PE

Bath mat

*C>D +4

70

Hook for cloths

t%
;

71

Sanitary disposal unit

K
;

#+V : !0

Electrical shaver point within reach of the mirror

& G 0 % %?

L$

72
73

K
;+ y?< t 0

: 9
Services
Dining room

74

r
# 7!^ ' P#6,

75

Cleaning rooms on daily basis

!4 PE E$PE

##',

76

L7 *!
" {7 N &#, *K
N
!4 PE E$PE
Change towels and bed linen at least twice a week for each guest

##',

77

# z>L

78

!C*!
"*
Change towels and bed linen for every new guest

Night guard

Official use only:


7 "

7 -$

/01 2 &
! "

! "

Classification category applied for

! "

Deluxe

3 &4
/

Standard

80
"

&

( :1$ 9
! "
Inspection Form Licensing and Classification of New Apartments
#$ %&
( )
I +
"
General Services I

3 &<
B
For official
Use only

>

> 8+ ? @ A - 2

8 <

3 A ;8

#$

%&

< *=

Display a signboard with the name of the establishment in Arabic and English
languages in a prominent place on the building
2& B

"

A- 2 9

Display the classification signboard in a prominent place at the main entrance

#K R0) m0
R%7Sn %2 #V9, L
In the event that only some of the floors of the building are allocated to hotel

3A

#K R0)
R%71
#), .>N R%1
I7C$
Display a signboard on the ground floor indicating the floors allocated to hotel
apartments

3A1

#K R0) z
O"< & R%S $D
0
01 I7C$
The reception area to be located on the first floor of the part allocated to hotel
apartments

3A2

U #K R0) * % Y
= $D*V | C2 #V9, L
In the event that one or more separate wings are allocated in full to hotel apartments:

3B

Provide a private lift serving hotel apartments

#K

R0) %l 3 V I7C$

3B1

Provide a private entrance for hotel apartments

#K

R0) %l 3*3 I7C$

3B2

This private entrance houses the reception area

01 l 9 *3

: #K R0) } =(
%
In the event that the entire building is allocated to hotel apartments:
The reception area to be located on the ground floor

.>N R%1

x7+!

2 #V9, L
0

01 I7C$

3B3
3C

J L$~ ~ & Y
=(
% %C y7<, F U V
Lift: (cannot be answered with more than one yes)
L$R%S&

7= L

7,

&#0%S&
7= L
.>N R%1 & r% 9! V
Lift serving from the ground floor in the event that the building is two storeyed

7,

Lift in the event that the building is one storeyed

Y
=D$DR%7S;H&
7= L
.>N R%1 & r% 9! V 7,
Lift serving from the ground floor in the event that the building is of three or more
storeyed
;6 :
;3 ;4
`
*3
# =>@
Adequate lighting for the public entrance to ensure safety during the hours of darkness

0
01
P# V I?E5
Display the Classification certificate in a prominent place at the reception area

#% ' % 0
01
Display a copy of the general tariff rates in the reception area in Arabic

& 94 5

A 3D # CD '% 0
01
& 94 5
Display a copy of the general tariff rates in the reception area in another foreign
Language

(
) % 8 9 : ) $:;
$ #,7 $:;<4 =
(
)
>? @
Display the name of the establishment on all records, invoices, correspondence and
brochures of the establishment

#% ' %
?!0, # 7 $: 9
, 7K-.$
Display services tariff lists and timings for the provision of services in a prominent
place in the building in Arabic

10

A 3D # CD '%
?!0, # 7 $: 9
, 7K-.$
Display services tariff lists and timings for the provision of services in a prominent
place in the building in another foreign language

11

Reception service available round the clock

: 3

12

N *# +,: 3

13

4 >

J L$~ ~ & Y
=(
% %C y7<, F U
Porterage facilities: (cannot be answered with more than one yes)
Porterage facilities available on request
Porterage facilities available round the clock

g1
4 >

N *# +,: 3 7,
N *# +,: 3 7,

Night guard

# z>L

First aid emergency kit

15

_>71 # $ :

J L$~ ~ & Y
=(
% %C y7<, F U:
Safe deposit box facilities: (cannot be answered with more than one yes)

4 >
0
A $D L$*=
7 : N R!
I8 : 3
Safe deposit box facilities in each unit or at the reception round the clock
4 >
0
A $D L$*= !
I R!
I8
Individual safe deposit boxes in each unit or at the reception round the clock

14

7,

16

Public telephone in the building and its annexes

},0+ $

Provide electricity without charge*

P,

/ # .@G , $%O %?

/ # .@G ,
D $%>+ $ I>
Provide cold and hot running water without charge*

!
>< T#

U7! @*=* )!Wm0 : 7!


In case of availability of studio only, each studio shall comprise

# 7,

18

# 7,

19

20A

I7C$ L

Bedroom

17

20A2

J7
]*3I 7 ! Dy7<!
F #'8 1 $D1
Kitchen or kitchenette (might be inside the bedroom)

20A1

U L$*=* ),Wm0 R0E$D


d$* I7C$ L
In case of availability of villas and/or apartments only, each unit shall comprise

20B

One bedroom or more

Y
=D$D 7

Separate living room

Separate kitchen

)#

7 ^ ]& *V

20B1

20B2

20C

U: L7 * ),WR0E$* $: 7! @I7C$ L
In case of availability of studios, villas, and apartment, the units shall comprise:
Bedroom in each studio

20C1

Y
=D$D 7

20C2

7! @*=

One bedroom or more in each villa/apartment

00Ed;# *=

J7
]*3I 7 ! Dy7<!
F 7! @*=
Kitchen or kitchenette in each studio (might be inside the bedroom)
Separate kitchen in each villa/ apartment

89 :

#'8 1 $D1

0Ed;# *= *V

Separate living room in each villa/ apartment

0Ed;# *=

20B3

)#

20C3
20C4
20C5

Private bathrooms:

L 7,Wm0 L$ 7
]: B: L$$D
d$: 7! @I7C$ L
In case of availability of studios and/or one bedroom apartments only, one bathroom
available

21A

J L$~ ~ & Y
=(
% %C y7<, F Um0 7
]& Y
=D: B: L$I7C$ L
In case of availability of units with more than one bedroom only: (cannot be answered
with more than one yes)

21B

One bathroom

L 7,

#4#
Two bathrooms, one of which in the master bedroom

-C C D$C &

]*3I

E 1+ A -

* It may be agreed otherwise if the lease contract is for six months or more

LD

L 7,

>8+ : < A-

U7
]& Y
=D: BA 3D
$ L$ 7
]: B: L$$D
d : 7!
I7 @I7C$ L
In case of availability of studios and/or one bedroom units and units with more that on
bedroom:
L$ 7
]: B L$$7! @*=
L 7,
One bathroom in each studio and one bedroom unit

21C

J L$~ ~ & Y
=(
% %C y7<, F U 7
]& Y
=D: B: L7
In units with more than one bedroom: (cannot be answered with more than one yes)

21C2

One bathroom

21C1

L 7,

#4#
Two bathrooms, one of which in the master bedroom

]*3I

LD

L 7,

J L$~ ~ & Y
=(
% %C y7<, F U*3
8$ + $% 7
]*= L4 IN +
The minimum bedroom area excluding the bathroom and entrance hall: (cannot be
answered with more than one yes)
12 sq.m.
14 sq.m.

-%
-%

Qa
Qw

J L$~ ~ & Y
=(
% %C y7<, F U*3
8$ + $%7! @*= L4 IN +
The minimum studio area excluding the bathroom and entrance hall: (cannot be
answered with more than one yes)
17 sq.m.
20 sq.m.

-%
-%

The minimum bedroom and studio areas:

22A

22B

Qv
aj
U7! @
$7

]*= L4

IN +

22C

J L$~ ~ & Y
=(
% %C y7<, F U*3
8$ + $%7! @*= L4
Studio area excluding the bathroom and entrance hall: (cannot be answered with more
than one yes)
17 sq.m.
-%
Qv
20 sq.m.
-%
aj

22C1

J L$~ ~ & Y
=(
% %C y7<, F U*3
8$ + $% 7
]*= L4
Bedroom area excluding the bathroom and entrance hall: (cannot be answered with
more than one yes)
12 sq.m.
-%
Qa
14 sq.m.
-%
Qw

22C2

Display a copy of the general rates in Arabic

'%

& 94 5

23

A 3D # CD '%
Display a copy of the general rates in another foreign language

& 94 5

24

#%

#% ' %_>71 : L ? ,
@gC7 : O C % +
Notice specifying the procedures to be followed in case of emergency in Arabic

25

!
"# b ' %_>71 : L ? ,
@gC7 : O C % +
Notice specifying the procedures to be followed in case of emergency in English

26

: N R!
I 8 -K
7
#)! #%
Notice specifying the location of the safe deposit boxes in Arabic

' % 13 ; @

27

: N R!
I 8 -K
7
#)! !
"# b ' % 13 ; @
Notice specifying the location of the safe deposit boxes in English

28

Telephone
L$*=

$ *3I:

P,

29A

P,

29A1

A telephone for making local (UAE) calls in every unit

29A2
X ;3& # $ :

# 7,

International calls available via the switchboard operator


Telephone

#$ :
A telephone for making local (UAE) and international calls

UP,
P,

$ $ *3I:

29B

: L7
Units
Affix a number on the door of each unit

-.7! K
>

30

e>9 $*3 & : L7 G 7%


D K
b* $
Means of securing the doors of each unit from the inside and outside

31

J L$~ ~ & Y
=(
% %C y7<, F U: #.>N
Floor covering: (cannot be answered with more than one yes)

32

L$*=G %

Adequate floor covering of

# $: #1),$D =: #.>DO 1]
finish

I7< #
I< - 70V
Floors to be of polished wood with a high quality rug
Floors to be of tiles with a high quality rug

I7< #

J#=7 F m +
Floors to be covered with wall to wall carpet

I< - ; & : #.>N 7 ,


m + & I<4% 1' : #.>N 7 ,

Provide each unit with a list of all items contained in it


Affix the Qibla direction in each unit

g)9 & : #.>N 7 ,

?,!
7 + IC
L$*=

0% L$*= !
$",

0 T<,

#), ;

33
34

U7! @d 7
]*=
7!
Each bedroom/studio shall provide:
Curtains or other means of ensuring privacy

#87V9 # 7,* $&

D
CH G
A dressing table (drawer-type table and a mirror) or a vanity unit

#]$D

35

0F

36

Two chairs
Wardrobe

I 4

A & -

37

"

38

: 83

H,4 +C " A JK
-$ ACA- F I 4 8 9 C C
Chest of drawers of shelves for clothes (can be part of the above mentioned)

HA
&A
& A- F
Carpet or rug for each bed (or a carpet between two beds)

Waste basket
Ashtray

&

40

4 D 8&

41

& - 0&

<4 `

39

42

Bedside table with closet, drawer or shelf

e>I$D^>$D "3: B !4 # C $S

Shaded light by the bedside for each person

I *

!4 g <%*6 >7 > V

XN& X
x\& }#
Master light switch to be controlled from any of the beds

!>7

43
44

4# >o,

45

m7
n 9 #]$4 o1 : B Y
!Lp - X D
Beds with modern mattresses in good condition (even surface not soft in the middle)

46

: 0 : B #6 !
Clean sheets, pillows and bed covers of appropriate proportions

47

Minimum length of single bed:

UI

#1]D
$

$$PE E

!4 L4

IN +

48A

Length 190 cm

r #

QqjU 71

48A1

Width 90 cm

r #

qjU 5

48A2

Minimum length of double bed:

Ue$I"

Length 190 cm

!4 L4
r #

IN +
QqjU 71

r #
r #

Qks
Qsa
U C$I"

X N L4

IN +

48C

Qqj

UI

!4 7S

48C1

Minimum length of single and double beds:


Length of single bed
Width of single bed
Length of double bed

190 cm

r #

90 cm

r #

190 cm

r #

qj
Qqj

UI
UUe$I"

J L$~ ~ & Y
=(
% %C y7<, F Ue$I"
Width of a double bed: (cannot be answered with more than one yes)
135 cm
152 cm

r #
r #

48B1
48B2

J L$~ ~ & Y
=(
% %C y7<, F U5
Width: (cannot be answered with more than one yes)
135 cm
152 cm

48B

!4 5

48C2

!4 7S

48C3
48C4

!4 5

Qks
Qsa

Each living room and studio shall provide:


Dining table

S $S
=

50

m $ $S

51

#]$D

52

# %?= 7

53

/7
]* # =*K
N
$ 1 $1 I *
Dining table and a chair for each person, with at least two chairs in each bedroom*
Coffee table
Curtains or other means of ensuring privacy

#87V9 # 7,* $&

Electric iron
Ironing board
Radio

HkvF %(
?
80 2 & 2? %30 2& - A - AC
In a studio, the dining chairs could be the same chairs required under No. (37)

49

|7

54

7!
I>

55

&E 2

J L$~ ~ & Y
=(
% %C y7<, F U X
7
Colour T.V.: (cannot be answered with more than one yes)

7!
",

Colour T.V. in each unit


Colour T.V. in each unit, with remote control

7!
",
7!
",

$D !
>D 7,Wm0

%&

L$*=
+ - L$*=

7X
7
X

L$ 7 ^ ]: B: L$$D
d$: 7! @I7C$ L

U&# >B$B 0 d !
>D
L$*= &# >B$B 0
Settee/armchair: in case of availability of studios and/or one bedroom units only,
settee or armchair in each unit

56

57A

U&# >B$B 0 d !
>D
L$*=
Settee/armchair: in case of availability of units with more than one bedroom only,
settee and two armchairs in each unit

57B

& Y
=D: BA 3D
$ L$ 7
]: B: L$$D
d$: 7! @I7C$ L U&# >B$B 0 d !
>D
[7
]
Settee/armchair: in case of studios and/or one bedroom units and units with more than
one bedroom

57C

L$ 7
]: B L$*= &# >B$B 0 $D !
>D
Settee or armchair in each studio or one bedroom unit

57C1

7
]& Y
=D: B L$*= &# >B$B&! 0 $ !
>D
Settee and two armchairs in units with more than one bedroom

57C2

&# >B- &! 0 $ !


>D 7,Wm0 7

]& Y
=D: B: L$ I7C$ L

Each bathroom shall comprise


Bath tub with handle and shower

pI- n 0 xB + 5 7L

58

JO p E>F pI

59

Shower

60

%5 L

61

Shower curtain
Lidded WC

O 1]$

Washer or bidet

P#1),5 7L$D^ X
1E

62

PE

63

Towel rail
Towels

*L
PE

64

Bath mat

*C>D +4

65

Soap receptacle

7%V * L

66

Hook for cloths

t%
;

Sanitary disposal unit

#+V : !

Hot and cold running water

K
;
L$

I>%
$ >L !
>CT#

J L$~ ~ & Y
=(
% %C y7<, F U \ - 4'
Wash basin with a mirror: (cannot be answered with more than one yes)
Wash basin with mirror

67
68
69
70
71

\ - 4'

Wash basin with lit mirror

O ` \ - 4'

J L$~ ~ & Y
=(
% %C y7<, F U
Electric socket: (cannot be answered with more than one yes)
Electric shaver point within reach of the mirror

\ G K %?

%?=t 0

K
;+ y?< t 0

71

7 aajdQQje$I" ?<%\ G K K
;+ Z t 0
Dual voltage (110/220 colts) shaver point near mirror)

!"
#
Each kitchen/kitchenette shall comprise:
Sink
Draining board

T#

Hot and cold running water

x<

4'

72

"3

73
74

I>%
$ >L !
>CT#

Electric cooker

%?=X
S

Cutlery

76

R ; $7E$&#=

Glass cups and coffee and tea cups

75

xE$ 7?K&#C $ #CCyG 7=D

77

$D

78

J 1 !0,
$*=
Tableware (plates used for eating and for serving meals)

SD
F *=

$D

79

Washing machine

t%
; *#4] \

80

Cooking utensils

Spin dryer

81

1' !
$L

82

t%
;

Covered waste units

:!

Exhaust fan

>9 m), L$

83

J L$~ ~ & Y
=(
% %C y7<, F UI %
Refrigerator: (cannot be answered with more than one yes)
Refrigerator
Refrigerator with separate freezer compartment

# < *V

84

I%
4K- I %

II $
%
General Services II
J L$~ ~ & Y
=(
% %C y7<, F UP#6 : 3
Cleaning services: (cannot be answered with more than one yes)
r< {7 N
Provide cleaning services twice a week without charge
r< {7 N
Provide cleaning services thrice a week without charge

85

&#, P#6 : 3 # 7,
:

k P#6 : 3 # 7,

? HO 0 Wg 1
P#6 # .@: 3 # 7,
Provide additional cleaning services on request against the price thereof

86

J L$~ ~ & Y
=(
% %C y7<, F X N g#,,: 3
Bed-making services: (cannot be answered with more than one yes)

87

r< {7
&#, PE $PE ) ##',- X N g#,,: 3 # 7,
Bed-making services with bed linen and towel changing to be provided free of charge
twice a week
-C C D$C &
* It may be agreed otherwise if the lease contract is for six months or more

< 1+ A -

>8+ : < A-

r< {7 N : k PE $PE ) ##',- X N g#,,: 3 # 7,


Bed-making services with bed linen and towel changing to be provided free of charge
thrice a week
? HO 0 Wg 1
PE $PE ) ##',
$ X N g#, # .@: 3 # 7,
Provide additional services related to bed-making and bed linen and towel changing,
on request against the price thereof

88

*K
N
#C( R0E$D: 7! @$D*
At least eight villas or studios or apartments available for letting

HI7C$

89

;6 :
;3 ;4
` ;4
# =>@
Adequate lighting for the stairways to ensure safety during the hours of darkness

90

;6 :
;3 ;4
` :
# =>@
Adequate lighting for the corridors to ensure safety during the hours of darkness

91

JG70H$D>74= $Id #C #8F 7 0 x7 4 : B "?CD


$: E$
Furniture and equipment of a satisfactory standard (well-maintained and without
fractures or holes)

92

J L$~ ~ & Y
=(
% %C y7<, F UO 7 P# ,
Air conditioning: (cannot be answered with more than one yes)

93

Window air

(Window unit) xI O 7 P## ,


conditioning

JWindow Unit * )! $Split Unit * )!


F x"= O 7 P## ,
Central air conditioning with individual control (includes Split Unit but not Window
Unit)
Maintain general cleanliness

7,

94

M L@

95

? N X
6 : #%
$: %4L:;< $ , %(
)
Maintain accounting books and records and data concerning its business

Signature of authorized manager

$4

Date

! -#K
7,
!
>

*(

%&
)

* Must be substantiated with photos