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Juan Villa

I 180 Mulberry Street, Pawtucket, RI, 02860 I

I (401)-829-6616 I I

University of Rhode Island: Bachelor of Science: Civil & Environmental Engineering
Class of 2017

Bachelor of Arts: Computer Science/Spanish

Engineering Qualifications

Expert in various engineering applications: Auto CAD, Autodesk Revit, Solid Works, Microsoft
Project, Adobe Creative Cloud
Dynamic combination of engineering/computer science abilities
Capable of working independently & collaboratively
A strong of desire to self-teach and self-motivate
Core foundation of STEM (science, technology, engineering, mathematics) skills

Job Experience
Project Management/Information Technology Internship,
Pilgrim Screw Corp, Providence, RI
Sept 2015- May 2016
Assisting IT director in managing the Enterprise Resource Planning (ERP) data upgrade project.
Migrating data from the old Hardrives to new Solid State Hardrives on various machines
Internal server maintenance on a weekly basis
Creating and Implementing company computer image to production computers
Designing and modifying the company website using WordPress
Remote support to the Arizona facility
Helpdesk Operations Internship,
CVS Trademark
Summer 2015
Prompt technical responses to questions from retail store and pharmacy employees (pharmacists,
doctors, nurses)
Expertise in troubleshooting, diagnosing, and resolving problems for store and Point of Sale
Ongoing repairs and maintenance of pharmaceutical technology and hardware
Thorough knowledge of problem escalation and follow-up processes to ensure timely resolution
Delivering outstanding customer service in a timely and efficient manner and with a demonstrated
Completion of one-month technical certification training at the CVS Cooperate office
Helpdesk Consultant & Operator,
University of Rhode Island
September 2014- May 2015
Provide technical support to the University of Rhode Islands Community via the phone, email, walkin, and chat.
Troubleshoot/ Diagnose dynamic systems and applications (Windows, Macintosh, Linux, Outlook,
Assist the students and staff with University of Rhode Islands domain applications (e-Campus.
Sakai, Print Severs)
Remote support to global/local customers associated with the University of Rhode Island
Operate the main phone line for telecommunications at the University of Rhode Island
Information Systems Technician Internship,

Dominion Diagnostics, North Kingstown, RI

Summer 2014

Troubleshoot and Management of help desk tickets

Remote Support to individual sale reps located all around the country

Providing and maintaining hardware and software for current/new employees


Computer administrative control of all users and executives