CORE COMPETENCIES

Excellent written and verbal

communication in dealing and
relating with customers and
employees
Customer service and support
demonstrated through prompt
response to their needs and
concerns
Technical knowledge gained from
University training and
experience
Ability to troubleshoot and
diagnose hardware and software
issues as well as devise solution
for it
Detail oriented demonstrated in
the management and upgrade of
organizations database and
information system
Problem resolution skill
demonstrated in the

MICHAEL
WELLINGTON

xxxxxxxxxxx
welly5xxx@xxxl.com
Address: 64 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

OBJECTIV
Result focused and detail-oriented with strong technical and database
knowledge; demonstrated proven knowledge in hardware and software
troubleshooting, customer service and support, problem resolution and
escalation as well as time management skills. I seek an entry level I.T
opportunity where I will utilise my training and knowledge to enhance
operational efficiency through the provision of excellent technology support
that serve both the organization and its customers.

EDUCATIO
N

HND from Swansea Institute (Now University of Wales Trinity Saint David)
Computer (Networks)
Birchgrove Swansea
8 GCSES including Maths (B), English (B), Science (B,B)
I.T. ClAiT Level 1

SKILL
S

EXAMINATIONS

Communication and Customer Service Skills

COMPTIA A + Exam; Expected in May
2016
COMPTIA Network; Expected in May

CERTIFICATIONS

Health & Safety Training

Food Hygiene & Safety Level 3
Certificate
Appraisal training
Disciplinary training
First Aid Qualified

WORK
HISTORY
Store Manager
Apr. 2008 Present
Blakemore Retail South Wales Area
Duty Manager
Sept. 2006
Apr. 2008
Lidl - Baglan
Staff Trainer Sept. 2000 Sept.

TECHNICAL SKILLS

Outlook
Word
Excel
EPOS setup and networking

INTEREST
Traveling Reading Playing
Guitar
I.T. and PC Design and DIY

Established and maintained effective communication with customers and ensured

strong feedback channel
Ensured prompt response to customers concerns and queries to gain their trust
and loyalty
Liaised with customers to provide them with requested product and service and
ensured their satisfaction
Devised solutions to solve customers problem and directed complex ones to the
upper management
Ensured prompt dissemination of information concerning the organization as
directed by management
Provided first-level support and service by handling customer support calls in a
timely and accurate manner

Problem Resolution and Troubleshooting

Ability to troubleshot and diagnose hardware and software and determine issues
as well as devise ways to resolve them
Escalated complex support request to the management which are directed to
relevant IT staff for resolution
Able to provide technical assistance and support for incoming customers queries
and issues related to the computer systems, software and hardware
Assisted with the development and upgrade of IT system and other office
equipments
Reported system downtime and performance issue to the management for
prompt upgrade and maintenance

Technical and Analytical Skills

Monitored and maintained technologies used in the work place and ensured
optimum performance
Ability to install and test hardware and software and monitor it to ensure high
performance
Oversaw the daily performance of the computer system and other office
technologies to ensure smooth operation
Ability to evaluate potential risks and technical challenges and to prepare
appropriate plan to resolve it
Demonstrated strong capability to evaluate system potential by testing
compatibility of new programs with existing program

Data Processing and Management Skills

Managed organizations database and ensured prompt update of new information

about the organization