COMSATS Institute of Information Technology

Department of Management Sciences

Program: MBA
Course Title: Operations Management
Credit Hours: 03
Pre-Requisites: Courses on Decision Modelling and Introduction to
Management.
Resource Person: Tahir Aziz Khan

Course Description

Operations Management is a study of the design, analysis, decision-

making and operations of activities for the production and delivery of
goods and services. The course emphasizes processes. A process is a
set of interrelated work activities characterized by specific inputs and
value-adding tasks that produce specific outputs. The first part of the
course, relating to Productivity, will delve upon examples of a
number of processes and help in learning how to describe a process
with a flow diagram. The students will also learn to measure key
process parameters like capacity and lead time, and to improve a
process through approaches like finding and removing bottlenecks or
better division of the work among the people involved in the process.
The second part of the course, relating to Quality focuses on process
improvement and will examine some classic ideas in quality
management as well as recent ideas about restructuring processes for
increased performance.

Objectives

On successful completion of this subject, the student should be able to:

1. To develop an appreciation of the significance of Production and

Operations Management (P/OM) to the success or failure of a
business.

2. To be aware of and to understand some of the key activities

involved in P/OM.

3. 3. To develop an insight into some of the many different tools

and techniques used by Operations Managers.

The course provides the students with an overview of operations

management. The goal of this course is to show the fundamental
principles of operations and how they relate to effectively producing
goods and services.

The students will be provided with a perfect balance between both the
managerial issues and quantitative techniques of operations. The
emphasis would also be on information technology and the effect of
the internet and e-business on operations management.

Course Contents

I. INTRODUCTION TO OPERATIONS MANAGEMENT.

1. Operations Management _ an Introduction.

2. Operations Strategy in a Global Environment.

3. Project Management.

II. DESIGNING OPERATIONS.

4. Process Measurement & Analysis.

5. New Product Design & Process Selection – Goods & Services.

6. Quality Management and TQM/Six Sigma.

7. Process Strategy.

8. Capacity Planning.

III. MANAGING OPERATIONS.

09. Supply Chain Management.

10. Inventory Management.

11. Job Scheduling

12. Material Requirement Planning and ERP.

13. Just-In-Time and Lean Systems.

 Recommended Books

Text Book

 Operations Management for Competitive Advantage

10th Edition
- Aquilano, Jacob and Chase

 Fundamentals of Operations Management

8th Edition
- Davis, Aquilano, Chase

Reference Books

 Management Business Process Flows: Principles of Operations

Management
1st Edition
- Raví Anupindi
Sunil Chopra
Sudhakar Deshmukh
Jan Van Mieghem
Eitan Zemel

 Operations Management
4th Edition
Nigel Slack

 Tools for Thinking: Modelling in Management Sciences

2nd Edition
Micheal Pidd

Rules on cheating and plagiarism in coursework

1.1 It is an academic offence for a candidate to commit any act designed

to obtain for him/her, or another, an unfair advantage with a view to
achieving a higher grade or mark than his/her abilities would otherwise
secure. Any such attempt to convey deceitfully the impression of acquired
knowledge, skills, understanding, or credentials shall constitute grounds
for exclusion. The following list details examples of such contraventions.
This list is not, and does not purport to be, comprehensive.

1.2 Plagiarism occurs when a candidate appropriates the thoughts,

writings or results of another, and presents these as his/her own.
Assessed work undertaken outside formal and class examinations ... must
be the candidate’s own work, and acknowledge both assistance given and
the major source(s) involved. All forms of plagiarism are considered
serious academic offences but plagiarism which involves intrusion upon
the work of fellow students will normally be viewed more severely than
plagiarism which involves the misuse of secondary sources.

1.3 Fabrication of results occurs when a candidate claims deceitfully to

have carried out tests, research, experiments or observations as part of
his/her assessed work, or presents fabricated results arising from the
same with the object of gaining an unfair advantage.”

Assessment
Please refer to the prospectus.

Course Work:
Students will be required to complete two course works during the course
of study. One of which will be an individual and the other in groups. The
details will be disseminated in the class.

Please note: The Resource persons can only be contacted by fixing an

appointment through e-mail at the following address:

Tahir Aziz Khan: takhan@ciitlahore.edu.pk