March 2012

Zulfiqar Ali Siddique

DHL Express Bangladesh

DHL Bangladesh in Action

Introducing Bangladesh
General information:
Official Name:

The People's Republic of Bangladesh

Political
system:

Parliamentary Democracy

Capital name:

Dhaka

Time zone:

GMT + 6 hours

Area

147,570 sq. km

Population

142.32 million

Major cities:

Dhaka, Chittagong, Khulna, Rajshahi,

Sylhet, Barisal, Rangpur

Principal rivers:

Padma, Meghna, Jamuna, Brahmaputra

(total 310 rivers including tributaries).

Principal
industries:

Ready made garments, pharmaceuticals,

cements, garment accessories, chemicals,
fertilizers, newsprint, leather and leather
goods, paper, sugar, jute, ship building.

Source: Statistical Pocket Book Bangladesh-2010, Bangladesh Bureau of Statistics

Bangladesh | March 2012

Bangladesh at a Glance
Economy Overview:
GDP total:

$282.5 billion (2011 est.)

GDP per capita:

$1,700 (2011 est.)

600

GDP growth rate (%):

6.7% (2010-11)

500

Inflation

10.7% (2011 est.)

300

Total exports:

$22.5 billion (2011 est.)

200

Total imports:

$30 billion (2011 est.)

FDI Inflow:

$571m (2010)

Per Capita Income

$818 (2010-11)

Forex reserves:

$10.07 bn (Feb 2012)

Currency:

1 USD= 81.60 Bangladesh Taka

700

400

Economic Status

World

43rd

100
0
Small Industries

Medium-Large Industries

Contribution of industries to GDP during 2009-10 (m US$)

largest Economy

Source:Bangladesh Economic Review-2010 (Bangla version), Ministry of Finance

Transportation:

Seaports:

GDP by Sector (est. 2011)

Airports:
Agriculture,
18.40%

Landports
Services, 53%

Seaports

Inland river ports

International airports

Domestic airports

7
13

Industry, 28.60%
Source: Statistical Pocket Book Bangladesh-2009, Bangladesh Bureau of
Statistics

Bangladesh | March 2012

Import in Bangladesh
Sl.

1
2
3

Major Countries

Sl.

Major Import
Commodity

China

India
Singapore

Raw cotton

Sl.

Express Import
Commodity

Garments Sample & Fabrics

Garments Accessories

Electrical & Electronics Item

Spare parts

Petroleum products

Wheat

Edible oil

Books & Brochure

Malaysia

Seeds

Medicine

Japan

Fertilizer

Personal Effects

Major Import Partners (2010)

Japan, 4%
Malaysia, 4.70%
China, 18.90%
Singapore, 6%
India, 12.70%

Bangladesh | March 2012

Export from Bangladesh

Sl.
1
2
3
4
5

Major Countries for

Export
United States
Germany
United Kingdom
France
Netherland

Sl.

Major Export
Commodity
Sl.

Express Export
Commodity

Knitwear

Woven garments

Garments Sample

Frozen foods

Fabric/ Swatch Sample

Chemical products

Accessories

Raw Jute & Jute goods

Leather

Medicine

Light Engineering parts

Spare parts

Tea

Personal Effects

Major Export Partners (2010)

Netherlands,
6.10%
France, 6.80%

US, 22.10%

UK, 8.50%
Germany,
14.10%

Bangladesh export by major products (2008-09)

Bangladesh | March 2012

Bangladesh Customs Clearance Practice

Document: Manual Bill of Entry: <= 0.5 kg & 5 pcs; non-commercial use only

Non-document /Parcel

Low Value (LV) Parcel: <=5 kg & <=US$100; manual assessment

High Value (HV) Parcel: >5 kg or >US$100; computer assessment

Bangladesh | March 2012

66

Import Clearance
Documentation Requirements
Documents Clearance
No additional Paperworks required from
Consignee, Cleared immediately upon
arrival

Low value Parcel Clearance

Commercial invoice
Packing list
Letter of Credit if value >USD14
PSI certificate for Value >USD14 (Pre-shipment
Inspection)/CRF (Clean Report of Findings)

Bangladesh | March 2012

Import Clearance
Documentation Requirements
High Value Parcel (without Letter of
credit or L/C Authorization)

High value shipment (with Letter of Credit or

L/C Authorization)

Commercial invoice

L/C (Letter of Credit) copy

Packing list

Commercial invoice

Import permit from Chief Controllers

office

Packing list

Consignees Authorization Letter

(Company letterhead)/ consignee signed
Notice of Arrival

PSI certificate (Pre-shipment Inspection)/CRF

(Clean Report of Findings)
Insurance paper

Company Sign & Stamp on Import Bill of No Objection Certificate from Central Bank
Entry
Signed Notice of Arrival
Consignees VAT registration certificate
Bangladesh | March 2012

Requirements for Duty Exemption

FTZ shipment
(duty exemption)

Non-FTZ shipment (100% Export

Oriented) (duty exemption)

Import permit (IP) from Free

Trade Zone Authority

Approval from Relevant Association for

duty free clearance.

Warranty Replacement Parts

(duty exemption)
Shipper:
Letter of Credit with replacement declaration - Claim
Information to be mentioned in commercial invoice

Embassy/UN/Foreign Mission
(duty exemption)
Ministry of Foreign Affairs to issue duty
exemption certificate at consignees
request

Temporary import to Bangladesh

(duty exemption)
An Import cum Export Permit from Chief Controller of
Export & Import office (CCI&E) with declaration: Goods
imported for repairs and will be re-exported after repairs on
HAWB and invoice

Copy of Pro-forma Invoice (prepared during LC/LCA)

with warranty terms & conditions to be attached with the
shipment

NOC from Bangladesh Central Bank (before re-export)

with Bank guarantee (6 months valid)

Cnee / Importer:
The LC/LCA copy along that Pro forma invoice (may
require original LC/LCA)

Export documentation to include copies of all import

documentation, copy of Import cum Export Permit and the
NOC

Claim letter/mail from cnee to shipper under warranty

replacement

Duties/taxes will be applied if goods are not exported

within the temporary import period (6 months)

Bangladesh | March 2012

Clearance Requirement
Exceptional Items
Food items: Radiation Certificate from "Bangladesh Atomic Energy Commission"

Medicine: in commercial quantity requires approval from Directorate of Drug

Administration & Licensing Authority"

Telecom Equipment: Mobile more than five (05) pieces or any other telecommunication
or network equipments requires approval by "Bangladesh Telecommunication Regulatory
Commission (BTRC)

Perishable item: Consignee to apply to Ground Handling Agent for cold staorage facility

Agro-item: for Seeds, tobacco, etc., requires Quarantine Certificate issued by

Bangladesh Agriculture office

Bangladesh | March 2012

10

Export Clearance
Documentation Requirements
Document
House Air Way Bill

Parcel

Commercial invoice
Packing list
EXP (Export Permit) from a scheduled Bank,
Letter of credit or TT (Telegraphic Transfer) or any other papers of payment
transaction, purchase order or sales agreement
CO (Country of origin)
Company VAT registration copy

Additional Requirements for certain Category:

** Liquid/Chemical item: MSDS (Materials Safety Data Sheet),
Shippers declaration stating non-hazardous, non-dangerous,
non-infectious, No Objection Certificate from Central Bank
** Gift Item/Personal Effect/Faulty items/Temporary Export: Chief Controllers
office approval, No Objection Certificate from Central Bank

Bangladesh | March 2012

11

Prohibited Items/Commodities
Alcoholic beverages

Antiques
Asbestos
Cheques, cashier (NI)
Dangerous goods, hazardous. or comb. Materials
Firearms, parts of
Furs

Gambling devices
Ivory
Jewellery, costume
Pornography
Precious metals & stones
Bangladesh | March 2012

12

DHL Bangladesh Strengths

Modern fleet: 52 four-wheeled vehicles and three motor bikes

Widest In-Country network- 5 Facilities and 20 outlets

End-to-end Operational Capability

Network with the Best Transit Times

New Generation Scanners: Ensure shipments real time visibility

Only TAPA Certified Express Facility (Technology Asset Protection Association)

Bangladesh | March 2012

13

DHL Bangladesh Strengths

Fastest Customs Clearance Service in the country

Widest International Air Network: connecting >120,000 destinations

Offering Nine (9) daily outbound flight connections

Managing Six (6) daily inbound flight

Largest Inbound Processing area at Airport

Dedicated container agreement with Different Airlines

Bangladesh | March 2012

14

Shipment Movement Process

ORIGIN

Service Center

Pick Up

Processing

Bangladesh | March 2012

DESTINATION

Gateway/Hub

Consolidation
& uplift

Gateway/Hub

Recovery & Facility

wise sorting

Service Center

Processing

Delivery

15

Express Import Clearance: General Practice

Shipment arrival in
Bangladesh

Day 0

Shipment delivery to
consignee

Day 4/5

Paperworks Delivery
to consignee after
Shipment arrival

Day 1

Shipment cleared &

handover to clearing
agent

Day 3/4

CNEE authorize for

clearance

Day 1-2

Customs
assessment

Authorized PPWK
received by Clearing
agent

Day 2

Paper submitted to
customs for
clearance process

Day 3/4

Day 3

Normal process: takes approximate 4/5 working days

Bangladesh | March 2012

16

Express Import Clearance: DHL Practice

Before Flight
Arrival

Manifest/Invoice &
AWB received online from origin

On-line documents
submission to
consignee & consignee
authorization

Day 0

Shipment delivery
by DHL

Before Flight
Arrival

Before Flight
Arrival

Paperwork
submission to
customs

Day 0

Shipment cleared by
DHL

Day 0

Customs
assessment

Before Flight
Arrival

Day 0 to 1

Day 0

Day 0
Immediately upon
shipment arrival at GTW
facility

Delivery:
Dhaka & Surrounding Day 0 to Day 1 subject to flight arrival time
Chittagong Day 1
Bangladesh | March 2012

17

DHL Bangladesh Clearance Scope & Capability

Free Trade Zone (FTZ)

Clearance Locations

Non FTZ 100% Export Oriented

NOC from Statutory Bodies

Temporary Import

Repair & Return

Process Capability

Immediate clearance of Documents

Immediate clearance of Low Value shipment upon arrival

Same Day High value & Cargo shipment Clearance subject

to blanket authorization

Commercial Cargo

Courier & Cargo Shipment clearance capability at DAC

Warranty Replacement

People Capability

>26 GTW & clearance staffs ensuring a smooth and faster

clearance experience

>4 Customer Query Desks managing the communication

interface for clearance

>Dedicated Desk to ensure complete and accurate

classification

Dedicated Desks to ensure accurate declaration and provide

technical assistance

Qualified Internal Clearance Staff capable of handling

various types of complex clearances

Shipment against Letter of Credit

Bangladesh | March 2012

18

DHL Bangladesh Security Management

DHL Express Bangladesh: Only TAPA

(Technology Asset Protection Association) certified
Express Company in the Country

A few Key Security Features:

Digital CCTV systems at all Major facilities to
enable both local and remote monitoring
Access control systems
Secure high value product staging areas with
restricted access and round-the-clock surveillance

Alarm System
Vehicle Tracking System
Bangladesh | March 2012

19

DHL Bangladesh QCC: 24x7

Only Air Express Company to have a Quality Control Centre

Dynamic Shipment Movement Management

Real time management of Shipment movement from
pickup point
Facilitate proactive customer notification
Real time responses to offload, technical delays
Improve Delivery performances
Implement recovery and contingency plans

Crisis Management Centre

Management of events that may impact the
DHL network

Bangladesh | March 2012

20

DHL Express BD - Corporate Social Responsibility

GO HELP
HELP
GO

DHL Disaster Response Team: DHL Bangladesh Disaster

Response team provided logistics support to the UNHCR
in response to cyclone Nargis hit victims in Yangoon,
Myanmar to airdrop relief supplies

GO TEACH

DHL employees spent a day with the children of PSD (Program

for sustainable) school. Consisting up to fifth standard, the
school provides education, free tiffin, uniforms to all the 130
children now studying. Adding to that, DHL has provided
School bags and all necessary kits along with it to all the
students of that school.

GO GREEN

DHL employees including the entire Senior Management Team spent a

day planting trees with the young students and volunteers of Jaago
Foundation. Jaago foundation provides free-of-cost international
standard education to the impoverished children from under
privileged families.

Bangladesh | March 2012

21

Country Key Notes DHL Bangladesh

Key Accomplishments

Future Developments

Transit performance >96%

Quality Control Center for live
monitoring of shipment movement

Investment for better Customer

Experience

Expert Desks for Customs

related query

Latest technology for DHL call

center; live monitoring of call
performance

Dedicated Service performance

monitoring team
Trustworthy relationship with
Customs
Partnership with Free Trade
Zone Authority for expediting
shipment movement speed

Ground Fleet Expansion

24/7 import clearance facility
Work with Customs for full
automation of express shipment
clearance process

DHL Bangladesh awarded Best

Express company by a local
Prestigious body

Bangladesh | March 2012

22

Our Focus:
Increase Customer Satisfaction
Greater Service Quality

Eliminated transit failures

Proactive shipment management

Swift, accurate and reliable feedback

DHL Bangladesh
IN ACTION
Bangladesh | March 2012

23

Thank You
for
Your Attention

Bangladesh | March 2012

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