Smart Storage

How Analytics on Unstructured Machine

Data can transform Storage Machines into
intelligent Storage Systems

MACHINE DATA
ANALYTICS
Machine Data Analytics is helping Storage Vendors reach
99.9999% availability.

99.9999% Availability

BIG Challenge
Transforming unstructured machine data is a herculean task for
storage vendors.

In storage, rampant data growth coupled with compliance have

increased complexity to unmanageable levels

Forrester

TWO KEY CHALLENGES INCLUDE:

65%

of companies are focusing their eorts

on Monitoring the ability to monitor
assets to identify operating issues for
more proactive maintenance.

Monitoring the health and uptime of

storage infrastructure.

Accenture

Incident Management
Reducing mean time to resolution (MTTR)
Preventing future incidents from occurring
Using analytics for root cause identication
Identifying the conditions that created the problem to
create a permanent x or workaround

According to top
storage vendors:
It takes an average of 12 hours to identify and resolve any
escalated issue
More than two thirds of the time is spent on root cause
analysis: nding, organizing, and making sense of the glut of
diagnostic log data coming back from the product.

BIG Opportunity
Glassbeams unique cloud based machine-data analytics is
now available to storage product manufacturers so they
can oer them as a value-added, revenue generating
service to their customers.

How it works:
The Glassbeam Platform is able to
capture terabytes of structured and
unstructured operational data from
product log les of all deployed devices.
This revolutionary system has a
breakthrough technology language
called SPL (Semiotic Parsing Language)
which is used to describe and create
meaning and relationships between
elements in operational data.

Glassbeam Analytics

WHAT IT CAN DO:

End-to-end coverage: Glassbeam Storage encompasses the
entire life cycle of a data artifact: Collection, Ingestion,
Transformation, Preparation, Analysis, and Visualization.
Predictive capabilities: Apply deep machine learning
algorithms to analyzed data to predict outcomes for key
variables: Capacity, Performance, Storage, etc.
Remote Monitoring and Maintenance: Easily monitor and
interact with your connected machines and perform critical
patches, xes and upgrades for optimal performance.
Deployment: Avail of a secure cloud-based platform with a
lightweight version also available at the edge.
Speedy root-cause analysis: Reduce MTTR by more than
40% by drilling down to the root-cause of any Support issue
using powerful keyword search.
Auto-ticket creation: Support tickets are automatically
created (including in Salesforce.com) based on known
patterns in log le data.

BIG Benefits

Glassbeam gives the following benets to storage

product manufacturers:

Enhanced revenue opportunities.

The service can be private-labeled and priced by the product
manufacturer. It can be sold as a new Healthcheck Service or
packaged as part of a premium support plan.

No capital expenditure.
Since it is easily accessed via standard web browsers, the
Glassbeam platform requires no capital investment by product
suppliers or their customers

Reduced support SPEND.

Customers are empowered to take a more active, self-service
approach to monitoring product performance. Potential
problems can be spotted in advance, allowing preventive steps
to be taken before performance is aected.

Faster problem resolution.

Mean time to resolution (MTTR) can be drastically reduced. If a
problem should occur, all parties working on the matter can
see the same set of data by logging into the Glassbeam portal.
This streamlines the resolution process by ensuring that
everyone is looking at the same information.

Stronger customer relationships:

By adding Glassbeam capabilities to their support services,
suppliers demonstrate to customers that they are in the
vanguard of modern support techniques leading to:
Enhanced customer satisfaction
Elevated product reputation

Glassbeam is trusted by some of the largest

and most innovative storage companies in the
world to provide them meaningful analytics
on machine data

TM

GLASSBEAM
Techmart Building
5201 Great America Parkway
Suite 360
Santa Clara, CA 95054

Ph: 408-740-4600
Fax: 408-740-4601
Media Inquiries:
glassbeam@claritycommunications.us

Copyright 2016 Glassbeam, Inc. All rights reserved.