All can be written for Job Enrichment:- Start with the definition of

job enrichment and have to co-relate how the quality of worker

life is increased by job enrichment. In every topic which is related
to worker, we have to link it with quality of life of worker.

Job Enrichment - Meaning and its

Benefits
Organizations are increasingly facing the heat of attrition, which is not good to health of the same. Lots of time, money and
resources are spent into training an individual for a particular job and when he / she leaves the return on that investment equals
null. Often it is not for the money that people leave; that may be the reason with the frontline staff but as we move towards the
upper levels of organisational hierarchy, other reasons gain prominence. Many of those who quit their jobs complain of their
jobs as uninteresting!
All this has compelled organisations to think of ways to make the job they offer interesting. Lots of efforts are made to keep
monotony at bay; job enrichment is one of them. It is the process of making a job more interesting, challenging and satisfying
for the employees. It can either be in the form of up gradation of responsibilities, increase in the range of influence and the
challenges.

How does an Organisation Enrich a Job

Typically job enrichment involves combining various existing and new tasks into one large module of work. The work
is then handed over to an employee, which means there is an increase in responsibilities and scope. This increase in
responsibility is often vertical. The idea is to group various tasks together such that natural work units are created.
In addition expanding jobs vertically also gives employee direct control over works units and employees that were formerly
under the jurisdiction of top management only. While on one hand this increases the ownership of the employees in their work,
it also relieves the unnecessary burden from the top management.
Job enrichment also opens up a feedback channel for the employees. Employees are frequently apprised of their performance.
This keeps them on track and helps them know their weak and strong points. Performance standards are set for the employees
themselves and future performances are matched against the benchmarks. All this without any serious intervention or
involvement of the top management!
In a certain bank that dealt with commercial credit letters for import and export trade, the employees processed the documents
in a sequence with each employee being specialised for certain aspect of verification. Often it so happened that a mistake at
preceding level lead to a series of mistakes at succeeding level. Errors accumulated at each level and this result in huge loss of
productivity.
The organisation decided to go for job enrichment where each employee or clerk was specialised in all aspects of processing.
Each employee was now able to handle a client on his own. After some time it was found out that the transaction volume
increased by 100 percent!

Benefits of Job Enrichment

Research studies on job enrichment found out decreased levels of absenteeism among the employees, reduced employee
turnover and a manifold increase in job satisfaction. There are certain cases however where job enrichment can lead to a
decrease in productivity, especially when the employees have not been trained properly. Even after the training the process
may not show results immediately, it takes time to reflect in the profit line.

Job Enlargement - Meaning and its Benefits

to the Organization

Job enlargement is a job design technique wherein there is an increase in the number of tasks associated with a certain job. In
other words, it means increasing the scope of ones duties and responsibilities. The increase in scope is quantitative in nature
and not qualitative and at the same level.
Job enlargement is a horizontal restructuring method that aims at increase in the workforce flexibility and at the same time
reducing monotony that may creep up over a period of time. It is also known as horizontal loading in that the responsibilities
increase at the same level and not vertically.
Many believe that since the enlargement is horizontal in nature there is not a great need for training! Contrary to this, job
enlargement requires appropriate training especially on time and people management. Task related training is not required
much since the person is already aware of the same or doing it for some time.

Benefits of Job Enlargement

The following are the major benefits of Job enlargement
1.

Reduced Monotony: Howsoever interesting the job may appear in the beginning, sooner or later people complain of
boredom and monotony. Job enlargement if planned carefully can help reduce boredom and make it more satisfying
and fulfilling for the employees.

2.

Increased Work Flexibility: There is an addition to the number of tasks an individual performs. There is thus an
increased scope of carrying out tasks that are versatile and yet very similar in certain aspects.

3.

No Skills Training Required: Since the individual has already been performing the task in the past, there is no great
requirement for imparting of new skills. However people and time management interventions may be required. The
job thus gets more motivational for the one performing it.

Job Enrichment and Job Enlargement

1.

The difference between job enrichment and job enlargement is essentially of quantity and quality. Whereas job
enlargement means increasing the scope of job quantitatively by adding up more tasks, job enrichment means
improvement in the quality of job such that employees are more satisfied and fulfilled.

2.

Through job enrichment an employee finds satisfaction and contentment in his job and through job enlargement
employee feels more responsible and worthwhile in the organization.

3.

Job enrichment entails the functions of planning and organizing and enlargement involves execution of the same.
Both complement each other, in that job enrichment empowers and enlargement executes.

4.

Job enrichment depends upon job enlargement for success and the reverse in not true.

5.

Job enrichment means a vertical expansion in duties and responsibilities and span of control whereas in job
enlargement the expansion is horizontal in nature.

Job enrichment has been found to have greater impact in terms of motivation when compared to job enlargement. Since
enrichment gives employee greater insights in managerial functioning and a better work profile, it is looked upon as an indicator
of growth and development. The same is not true in case of job enlargement which is seen as an employer tactic to increase
the workload.

Importance of Job Rotation, Enrichment and

Enlargement in Career Growth
Every individual aspires to grow professionally and reach the pinnacle of success within the shortest possible time frame. No
one wants to work at a junior or mid level position throughout his/her life. Now a days, when the competition is so fierce, people
who are multiskilled have better chances of not only getting selected in their dream companies but also earn quick promotions
as compared to those who have limited skills. You will always have an upper edge over individuals who are reluctant to think
out of the box and fail to contribute beyond their expertise. Why would your organization give you a promotion or a salary hike if
you do not know anything beyond data entry? Job rotation, enrichment and job enlargement play a crucial role in ones career
growth as they not only prepare employees for unpredictable circumstances but also help them acquire additional skills and
gain new knowledge.

Believe me, there is nothing great in doing something which you already know. Challenge lies in working on something
which is not your key area. There is nothing commendable if a marketing executive sells organizations products or services
and shares a good rapport with his/her clients. After all, he/she is implementing what all has been taught to him/her in his
school or college. On the other hand, if he helps the hiring team in not only recruiting suitable candidates but also ensuring a
healthy culture at the workplace, then definitely his efforts need to be acknowledged and appreciated. Such an individual
deserves to get a promotion for his initiative of contributing in some other department apart from his routine work. We all, at
some point of time would really love to manage teams or probably open our own firm. Remember, one should always dream
big. Trust me, handling a team would become a nightmare if you lack managerial skills and are not aware of what is happening
in your industry on the whole. After handling diverse tasks and multiple responsibilities, one really gets the confidence required
to face challenges with a smile and also come out as a winner.
Job enlargement makes you tough and you kind of get used to working more than your capacity. Such a quality helps
you survive in high pressure jobs or tough situations where you are expected to not only meet but also exceed your targets in a
very short period of time. What is the difference between a junior executive and top level manager? A junior executive is only
expected to follow his superiors instructions where as a top level manager is expected not only to make his team work but also
handle pressure. Remember, you are not a good boss if you are unable to handle pressure and further pass it on to your team
members. An organization would only give you promotion if it feels you will be able to deliver without putting unnecessary
pressure on your team members.
Job rotation, job enrichment or for that matter job enlargement teach you to be self dependent. You learn not to crib or
complain even in the worst situations and most importantly how to manage time. Trust me, if you master time management
skills, you will never ever fail in life. One also learns how to manage relationships as a result of job rotation or job enrichment.
Since you get to work with so many people with varied expertise, you not only gain from their knowledge but also learn how to
deal with them. Job rotation, enrichment and enlargement teach you to do things differently.

Some writer have correlated job enrichment with motivational theory or some
treated as non-financial rewards. Also read this as well.

APPLYING MOTIVATION THEORIES: JOB DESIGN AND

EMPOWERMENT

Class Overview

Lecture: Job redesign and employee empowerment

Job redesign: enrichment, enlargement, rotation

The job characteristics model

Employee Empowerment

Basic principle:

Motivation can be enhanced by increasing autonomy and

self-determination at work

Therefore job design and assignment of responsibilities are

motivational tools

Empowerment includes:

Job redesign

Quality circles

Self-directed work teams

Job Design

Traditional job design is based upon the principle of specialization

Advantage:

greater task specialization improves efficiency and

productivity of workforce

Disadvantage:

boredom, fatigue, dissatisfaction at the individual level

Job Redesign

Modern job designs focus upon more humanization of work, with

less specialization and simplification

Methods:

Job enlargement

Job enrichment

Job rotation

Job Enlargement

Involves an increase in the variety of an employees activities

without increasing decision making authority

AKA horizontal job expansion

Job enlargement does improve worker satisfaction and the quality

of production

It does not appear to affect the quantity of production

Job Enrichment

Increasing the variety of responsibilities, and including increased

decision making

AKA vertical job expansion

Focus is upon introducing autonomy and self-regulation

Increases satisfaction and performance

Some people may not be not motivated by enriched jobs

Job Rotation

Job design remains the same

Personnel who perform the task are systematically changed

(rotated)

Uses as a training device to improve a workers flexibility

Job rotation may be the only available means to introduce variety

in some job settings

Job Characteristics Theory

A comprehensive theory of job design proposed by Hackman and

Oldham

Explains how various job dimensions affect worker behavior

Summarizing Principle: Five dimensions of job design influence

three critical psychological states, which in turn influence
important work outcomes

Job Characteristics Model

Job Characteristics Theory

It has been argued that individual characteristics may influence

(moderate) the strength of the relationships

e.g. an individuals respective desires to work in enriched jobs

(their growth need strength)

In principle this sounds reasonable

Evidence for this influence has been mixed

The Job Diagnostic Survey

Hackman & Oldham developed this survey to diagnose job characteristics

A jobs motivating potential can be calculated from information from the

survey:

MPS = ((skill variety+task identity+task significance)/3) * autonomy *

feedback

So what? This is useful for assessing the effectiveness of job redesign

efforts

Other Job Redesign Approaches

Flextime

Modified work week

Telecommuting

Flextime

Work schedule that gives employees some discretion in arranging

their working hours

Employer specifies some core time that the employee must be

present at work

Not suitable for some scheduled work

Absenteeism and turnover are lower with flextime

Modified Work Weeks

Use unusual work schedules compared to traditional 9 to 5

grind, e.g. working 10 hours a day, four days a week

Employees may experience increased levels of fatigue

Research produced mixed findings with regard to the

effectiveness of such programs

Telecommuting

The linking of ones home computer with the employers

computer system which permits the completion of all or part of
ones job at home

Tends to occur in information-processing industries

Growth in this area is massive

Societal, environmental, psychological and economic benefits

Telecommuting (cont.)

Advantage:

reduced overheads (reduced need for office space)

employees content over being close to families

higher job satisfaction levels

Disadvantages:

lack of face-time (social isolation)

More difficult to monitor

Job Enrichment is a non-financial reward, So one writer explain this concept in

this way as well.

LEARNING GOALS

What is non-financial rewards?

The non-monetary factors to motivate workers and to improve productivity

Employees needs from the work environment

Chances of promotion

Holidays

Prestige and recognition of achievement

A fair wages for work

A healthy work environment

Remaining enthusiastic about work

Security

Independence

Working with friendly colleagues

Chances to take responsibility

Major types of non-financial rewards

Creating a healthy and secure work environment for workers

Giving chances of promotion

Giving more holidays

Giving a fair wage for work

Giving more responsibility for workers

Encouraging employees participation in decision making

Methods of job design and redesign

Job enlargement

Job enrichment

Job rotation

Team-working

Empowerment

Quality control cycles

Main factors for increasing job satisfaction and motivation

Variety of jobs

Completeness of jobs

Authority of jobs

Responsibility of jobs

Motivating Employees

Job Design and Motivation

Job enlargementjob design that expands an employees

responsibilities by increasing the number and variety of tasks they
entail.

Job enrichmentchange in job duties to increase employees

authority in planning their work, deciding how it should be done,
and learning new skills.

Methods of job design and redesign

Question for critical thinking

Job enlargement is simply a method of horizontal loading or expansion.

Could you explain this statement?

Methods of job design and redesign

Giving employees greater responsibility by vertical extending

their role in the production process

Advantages: giving employees a challenge for developing unused skills,

encouraging them to be more productive, etc.

Disadvantages: those who are unable to do extra tasks may feel forced to
do or unhappy

Methods of job design and redesign

Changes of jobs or tasks from time to time

Advantages: reducing boredom, developing various skills, and gaining

more experience

Disadvantages: Those who dislike the certainty of job changes may not be
happy. Lack of experience and skills may affect productivity.

Methods of job design and redesign

Highly-skilled people working in small groups with a common aim.

Advantages: Pooled talents, brainstorming new ideas, improved

productivity, problem-solving

Disadvantages: too much emphasis on harmony, arguments and conflicts,

too many meetings and time-wasting

Methods of job design and redesign

Giving official power to employees to make decisions and to

control their own activities

Advantages: feeling trusted, self-confident and interested in work ,

improving decision-making skills of employees

Disadvantages: Manages may feel insecure or unsatisfied, more costs of

training for employees required

Methods of job design and redesign

Small groups of workers in the same area of production meeting

regularly to study and solve production problems

Advantages: shop-floor workers are involved in decisions and thus

motivated

Disadvantages: Requiring strong support from both management and

employees.

Question for critical thinking

Could you please tell which needs of employees each of the six methods
of job design are trying to meet?