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2.
The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and
____ level.
a. goal, mission, tactical
b. objective, operational, mission
c. operational goal, mission and tactical
d. mission, tactical, operational
e. tactical plan, operational, mission
3.
Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting.
She wishes to use goals to provide a sense of direction to her staff. She is using goals as
a. a way to legitimize her department.
b. a source of motivation.
c. a standard of performance.
d. a guide to action.
e. impress others.
4.
____ goals lead to the attainment of ____ goals, which in turn lead to the attainment of ____
goals.
a. Operational, strategic, tactical
b. Tactical, operational, strategic
c. Strategic, tactical, operational
d. Operational, tactical, strategic
e. None of these.
5.
Which of these is lacking in the goal "profits should be increased in the coming year?"
a. Specific and measurable
b. Challenging but realistic
c. Covers key result areas
d. Defined time period
e. None of these
6.
High Fence Corporation is currently implementing an MBO program. Managers and employees
jointly set objectives and develop action plans, and goal achievement is evaluated on an annual
basis. High Fence is missing which major activity that must occur in order for MBO to be
successful?
a. Developing a mission statement
b. Developing tactical goals
c. Reviewing progress
d. Reviewing operational plans
e. None of these
7.
8.
Cheyenne Creamery requires that all absent employees bring a note from their doctor when
returning to work. This is an example of a
a. single-plan use.
b. standing plan.
c. program.
d. procedure.
e. project.
9.
10.
Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on
track for meeting organizational goals. This involves which stage of the organizational planning
process?
a. Developing the plan
b. Translating the plan
c. Plan operations
d. Executing the plan
e. Monitoring and learning
Essay Questions
1. Discuss the benefits and limitations of planning.
The benefits of planning include:
3. Identify and expain the four major activities that must occur in order for management by
objectives (MBO) to succeed. Support your answer with a diagram.