ACKNOWLEDGEMENT

I express my gratitude towards theMR. GAURAV SAXENA faculty of

F.I.M.T.Bareilly who gave me their expert advice to enhance the
quality of the project and gave me valuable insights for the
project.
I give my special thanks to my faculty member who appreciated
and encouraged me to make the project in banking and helped
me while preparing the project report.
I am very grateful to FACULTY hose helped me a lot in one or the
other way in completion of my project and my friends also.

AMBREEN KHAN

MBA IV SEM

CONTENTS

INTRODUCTION

MEANING OF BANK

OBJECTIVE OF THE PROJECT

BANKING IN INDIA

BANKS PROFILE (KOTAK MAHINDRA BANK)

PRODUCTS AND POLICIES OF KOTAK BANK

BANKS PROFILE (ICICI BANK)

PRODUCTS AND POLICIES OF ICICI BANK

BANKS PROFILE BANK OF BARODA

PRODUCTS AND POLICIES OF BANK OF BARODA

RECOMMENDATION

FINDINGS & CONSUMER SATISFECTION

SUGGESTIONS

CONCLUSION

QUESTIONNAIRE

BIBLIOGRAPHY

INTRODUCTION

The banking section will navigate through all the aspects of the Banking
System in India. It will discuss upon the matters with the birth of the
banking concept in the country to new players adding their names in the
industry in coming few years.
The banker of all banks, Reserve Bank of India (RBI), the Indian Banks
Association (IBA) and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc.
has been well defined under three separate heads with one page dedicated
to each bank.

It is high outlay business with low margins which news the need
for efficiency with fast and economical delivery channels. As the
consumer behavior has undergone a drastic change in the recent
past to change there time of business. As result of that most of
the banks are coming with various product and services for their
consumers that are called banking system. It involves financing
for personal purchasing from buying a household item, vehicle,
and shop to buying a house. All these financing are given in the
form either credit card or loan.
The first deals with the history part since the dawn of banking system in
India. Government took major step in the 1969 to put the banking
sector into systems and it nationalised 14 private banks in the
mentioned year. This has been elaborated in Nationalisationof Banks in
India.

WHAT IS BANK, BANKING AND WHAT ARE ITS OBJECTIVES?

A financial institution that accepts deposits and channels the money into lending activities; "he cashed
a check at the bank"; "that bank holds the.Banking

mean providing services to

individuals, focusing on individual needs for different kinds of financial

services, in an integrated manner. The objective of banking is to increase
penetration by providing increasing level of services and increased access,
by offering value added services to customers by packing them with banking
products and services. The banking offers considerably better spread of 3-4
% compared to very thin spread available to banks in case of corporate
clients. Relationship is the heart of banking. banking is different from
wholesale banking, where focus is on industry/ institutional clients.

WHY THERE IS NEED FOR EMPHASIS ON BANKING?

With the large corporate borrowers having diversified their sources to fund, What
the FM takes away, consumer financing companies and manufacturers give
back. In 2006, consumer finance companies and manufacturers will largely
drive consumer spending. The Rs 50,000-crore consumer durable industry is
relying on finance schemes and promotions to boost a stagnating consumer
demand. The share of sales financed through loans from both the organized and
unorganized sectors is expected to go up from 35 per cent in 2001

to more than 50 per cent this year, according to industry estimates. Zero per
cent interest schemes, which accounted for 35 per cent of all loans in 2001,

are expected to go up to over 45 per cent this year. The loans will have to be
heavily subsidized by manufacturers. "It would be up to the financiers and
manufacturers entirely to offer any sort of stimuli for growth. The tax levels
and the worry to keep their savings intact may deter consumers from making
any impulse purchases," said Brahmankar Shashi, statistician at NCAER.
According to the National Council of Applied Economic Research (NCAER)
estimates, consumer buying is expected to remain stagnant unless consumer
goods financiers step in and act as catalysts to boost purchases. Volumes
since the beginning of 2002 have been quite sluggish for the industry as a
whole, with color television faring better than white goods like refrigerators
and washing machines. Consequently, there may be more price drops or
freebies given to stimulate volume growth. According to Guru Mirchandani,
chairman of Mirc Electronics, there was no `psychological boost' to
encourage purchases in the recent budget. "Even if the funds are provided,
the absence of the `feel good' factor may impact sales" he said. The absence
of any incentives to purchase consumer goods and the added tax burden on
the salaried class and on government savings instruments are expected to
depress buying sentiments. According to a senior official from ICICI, the
volumes for the industry did not really make up for the low ticket value of
consumer durables.
costing" he said. Nationalized banks and select players like GE Countrywide,
ICICI and others offer aggressive financing to purchase consumer durables.
The foreign banks offer the same facility through the personal loans route.
Unlike car financing, consumer durable financing calls for huge volumes to
make up for the low-ticket value of the durables. The overall operational
costs for this segment are also higher on account of the investments needed
for the backroom operations.

OBJECTIVE OF THE PROJECT

Basic:
To study the nature and scope of public and private Banks and idea is to
understand services and Customer Satisfaction in present scenario.
Objectives:
(1) To do comparison between ICICI Bank, Kotak Mahindra Bank and Bank of
Baroda in the prospects of Banking.
(1)To compare the Public and private banks in Banking prospects.
(2)To know the customers behavior about Banking.
(3)To evaluate the Customer Satisfaction status and productivity.

BANKING IN INDIA
Banking (sales) is in a booming scenario at the moment. the purchasing power of
Indian middle class people has increased substantially over the last decade or so
their desire to spend according to the changing life style. Given the rising
purchasing power of this class there is untapped potential for business. To
understand the reasons for this booming we have to negotiate the following

reasons.
Changing government policies
The governments in the last decade have taken some extraordinary steps
regarding the
Economy, these are (a) Indian economy has opened - Indian economy has got globalize in 1992
and till then it has been getting the taste of international market. the things
happening in the international scenario is reflecting in Indian market also.
(b) Reducing import duties- it means import duties go less and varieties got
increased.
(c) Earning of the people increased- the PCI of Indian people increased
significantly in the Last decade and so the earning in comparison to things.
(d) Flow of reputed international brands to India- various MNCS are coming to
India to do business and that is boosting the availability of the choices
(e) Strong competition among FIs - lots of financial institutes and FIs have
been grooming in India and there is a very strong competition going on to
earn more profit.
(f) Free presence of foreign investors - government allowed foreign
institutional investors to invest unto 100% in various sectors.
(g) Decreasing interest rate - in International scenario, the interest rates of
banks is lesser than Indian bank. As India became globalize economy it
became necessary for RBI to decrease the Interest rate so that Indian banks
can compete internationally.
(h) Overall due to these revolutionary steps economy became more strong
and stable.

Changing consumer behavior

It is one of the basic reasons because without change in attitude banks
cannot develop alone.
(1) It was an old phase "I dont need" .Now Indian people or customers
wants to have the authenticity whichever comes in their way
(2) Using various high tech communication system - TV has become a
necessary item and in this advertisement became necessary. So this flashy
and attractive advertisement solely attracting all kinds of house holds.
(3) Changing the vision of life - now days people live in the present not in
the future. Because they feel more secured about the future. Moreover the
western culture affecting the mind of the Indian people.

BENEFITS TO THE CUSTOMER:

(1)Consumer can realize the dreams easily without accumulating money.
(2) Easy to get the financing
(3) Very easy payback system (low EMI)
(4) Low interest rate
BENEFITS TO THE FINANCER
(1) The ideal money of the financial institutes is going to start earning
(2) Risk of financer is going less because it is not a single client borrowing
large amount
(3) Earning for long period (say 7 yrs).

RISK AND REMEDIES:

For customer (1) Returning capability may get reduced
- For this customer has to ensure his loan
(2) Inability to take up further obligations.
-for this there should be a proper planning before taking a loan
(3) Consumer is not traceable
-for this it is necessary to take a calculated risk
For financer (1) Death of customer

-For this financer can take following steps

- Bank takes guarantee of other people
- Can give insurance package with loan.
(2) Customer may not ready to pay
- For bank can take over the property of customer

A GAINING PROCESS OF BANKING

Banking now a days booming only because it is a win -win process for all
where nobody looses neither the customer nor the financer

1-For customer it is a great opportunity to up grades his standard of living.

2- From Right now instead of waiting for years to accumulate the amount.
They

can take loan bank and can pay them in monthly Installments.

3- For manufacturers its stimulates demand and lower inventory.

4- For middle man it is a sales boosting factor or device and for players of
Banking it is a means of profit generation.

Moreover the buyers now pay later culture that is still infant in India and is
evolving thought various forms like consumer landing, consumer credit,
consumers loan, family borrowings, daily payments schemes etc.

BANKS PROFILE

KOTAK MAHINDRA BANK

Kotak Mahindra is one of India's leading financial conglomerates, offering
complete financial solutions that encompass every sphere of life. From
commercial banking, to stock broking, to mutual funds, to life insurance, to
investment banking, the group caters to the financial needs of individuals
and corporate.
The group has a net worth of over Rs. 3,380 crores, employs around 12,300
people in its various businesses and has a distribution network of branches,
franchisees, representative offices and satellite offices across 320 cities and
towns in India and offices in New York, London, Dubai, Mauritius and
Singapore. The Group services around 2.9 million customer accounts.
Group Management
Mr. Uday Kotak

(Executive Vice Chairman & Managing Director)

Mr. Shivaji Dam

Mr. C. Jayaram
Mr. Deepak Gupta
The Kotak Mahindra Group was born in 1985 as Kotak Capital Management
Finance Limited. Uday Kotak, Sidney A. A. Pinto and Kotak & Company
promoted this company. Industrialists Harish Mahindra and Anand Mahindra
took a stake in 1986, and that's when the company changed its name to
Kotak Mahindra Finance Limited.
Since then it's been a steady and confident journey to growth and
success.
1986

Kotak Mahindra Finance Limited starts the activity of Bill Discounting

1987
1990
1991
1992

Kotak Mahindra Finance Limited enters the Lease and Hire Purchase
market
The Auto Finance division is started
The Investment Banking Division is started. Takes over FICOM, one of
India's largest financial retail marketing networks
Enters the Funds Syndication sector
Brokerage and Distribution businesses incorporated into a separate

1995

company - Kotak Securities. Investment Banking division incorporated

into a separate company - Kotak Mahindra Capital Company
The Auto Finance Business is hived off into a separate company Kotak Mahindra Prime Limited (formerly known as Kotak Mahindra

1996

Primus Limited). Kotak Mahindra takes a significant stake in Ford

Credit Kotak Mahindra Limited, for financing Ford vehicles. The launch
of Matrix Information Services Limited marks the Group's entry into
information distribution.

1998

Enters the mutual fund market with the launch of Kotak Mahindra
Asset Management Company.
Kotak Mahindra ties up with Old Mutual plc. for the Life Insurance
business.

2000

Kotak

Securities

launches

its

on-line

broking

site

(now

www.kotaksecurities.com). Commencement of private equity activity

through setting up of Kotak Mahindra Venture Capital Fund.
2001

Matrix sold to Friday Corporation Launches Insurance Services

2002

Kotak Mahindra Finance Ltd. converts to a commercial bank - the first

Indian company to do so.

2004

Launches India Growth Fund, a private equity fund.

Kotak Group realigns joint venture in Ford Credit; Buys Kotak Mahindra

2006

Prime (formerly known as Kotak Mahindra Primus Limited) and sells

Ford credit Kotak Mahindra. Launches a real estate fund

2007

Bought the 25% stake held by Goldman Sachs in Kotak Mahindra

Capital Company and Kotak Securities

PRODUCTS OF KOTAK BANK

Choose the Savings Accounts

Our Savings Accounts are designed to ensure you receive the benefits of
quick & convenient banking transactions along with options for your money
to earn high returns. The savings account goes beyond the traditional role of
savings, to provide you a range of services from funds transfer options to

online

payments

of

bills

to

attractive

returns

earned

through

comprehensive suite of investment options.

We have a number of variants of our savings accounts customized to suit
your individual needs so pick the one that matches your requirements & sit
back to enjoy the Savings Account best suited to your needs:

Ace Savings Account

Pro Savings Account

Edge Savings Account

Nova Savings Account

Classic Savings Account - available only in select locations

Easy Savings Account

Corporate Salary Account

Current Accounts
Kotak Mahindra Bank offers you unparalleled advantages with its three
Current Account offerings. Whether you have a small/ mid size business or
you are an enterprise spread across multiple locations in the country, you
would find a Current
Account that's just designed for you. With features ranging from Free DDs,
Free Cheque Collection, Free At -Par Cheque facility to Free Trading Account &
free Demat Account, and more.
Choose the Current Account best suited to your needs:

Edge Current Account

Pro Current Account

Ace Current Account

Edge Current Account

Key Features

Free demand drafts & pay orders

Free electronic fund transfer

Free business debit card

You need a well-equipped bank account to keep pace with you in all your
business endeavors. We offer you the Kotak Edge Current Account, armed
with Kotak 2-Way Sweep and our entire gamut of Banking Privileges,
providing you that extra edge to get ahead. The feature rich Kotak Edge
Current Account is the ideal way to make your money work harder.
Features & Benefits
Multi City Banking Your current account/s with Kotak Mahindra Bank will be
recognized in every other branch. You can just walk into a Kotak Mahindra
Bank branch in any of our branches across country to satisfy all your banking
needs.
2 - Way Sweep* : Term Deposit linked Current Account Kotak 2-Way Sweep
ensures that your money never stops working for you. Daily balances, above
a threshold level, in your Current Account are automatically swept out into
Term Deposits (TD). This 'swept out amount' is brought back into your
account to meet fund requirements when your withdrawals exceed the
balance available in the account (or when the account balance goes below
the specified threshold level.) With Kotak 2-Way Sweep you enjoy the twin
advantages of attractive returns & maximum liquidity.
Free Demand Drafts and Pay Orders Enjoy the benefit of our free Demand
Drafts, payable at Kotak Mahindra Bank Branch location in India.
At-par Cheques Get free At-par Cheques that are treated as 'local clearing'
cheques across all our branch locations. All these at nominal costs.
Cheque Collection All Outstation cheques, drawn on any of our branch
locations, are collected 'at nominal charge' for you. Our strong network of
correspondent banks enables us to collect cheques from 1600 locations
across India at faster speed and minimal cost

Free Electronic Fund Transfer Smoothen your business transactions with our
SEFT Facility that lets you electronically transfer funds across banks pan
India. Unlike EFT this facility is not restricted to only RBI centers. You can also
avail an RTGS facility whereby you can transfer funds to your party account.
Free Business Debit Card You can use your Kotak Mahindra Bank Global Debit
Card to withdraw cash from any Visa ATM. You can use the card to debit your
current account for all business related expenses
Mobile Banking and Alerts Our Mobile Banking & Alerts service enables you
to access your bank account on your Mobile Phone. You can access all your
standing instructions (SI), any large credits or debits, available balance,
balance below AQB, any SI failure and SIs successfully executed will be
intimated to you via SMS.
Free Cash Deposit Free cash deposit, up to a pre-specified limit at any Kotak
Mahindra Branch
24 x 7 Phone Banking Our 24Hrs Customer Contact Center offers you
personalized service round the clock. Just pick up the phone and call us on at
our Toll Free number 1800 116022 (North India) OR 1800 226022 (Rest of
India).
Net Banking You can transfer your fund to your party account and an
immediate update of all debits and credits into your bank account. With our
Net Banking you can also buy/sell Mutual funds online.
Pro Saving Accounts
Key Features

Free ATM access all domestic VISA ATM network

Free investment account

Quick and easy funds transfer

Dedicated relationship manager

Documentation

Fees and charges

FAQs

Kotak Mahindra Banks Pro Savings Account is an account packed with

powerful features to provide you a superior banking experience at a very
comfortable balance requirement. We provide you a relationship manager
who will specifically take care of your banking and investment needs.
Try the benefits of this account and you will never want to bank
elsewhere!
Features & Benefits
Free ATM access all domestic VISA ATM network Walk into any VISA ATM in
India to check your balance or withdraw cash absolutely free. You no longer
have to worry about locating your Bank or Partner Bank ATM Use the first
VISA ATM that you spot, for cash withdrawal or balance enquiry transactions.
Multiple access channels Access your account through your phone, mobile
phone or Internet to get information on your account balance or track your
transactions. You can even transfer funds through Phone Banking or Net
Banking.
Free investment account You can open an investment account, and use the
Net Banking facility to purchase/redeem mutual funds online while directly
debiting / crediting your bank account. Besides this you get a consolidated
view of all your mutual fund investments across schemes with updated
returns status, latest NAV information and research reports.
Financial payments facilitated through the savings account Use our free
Payment Gateway to make online payments for utility bills, credit cards,
online trading of shares or even online shopping.
Quick and easy funds transfer Quick funds transfer to a third party account
with another Bank is available across 15 locations through Net Banking. You
also get a multi-city chequebook so that money from account is received by
the beneficiary in the fastest possible time.
Attractive returns earn better returns in your savings account; with our 2Way Sweep facility that automatically sweeps out idle funds, above a

threshold, from your account into Term Deposits. These Term Deposits sweep
back into your account to meet fund requirements when your withdrawals
exceed the balance available in your account, thereby providing you
maximum liquidity.
Dedicated relationship manager you get a one-point contact for all your
banking related queries and transactions. Your relationship manager will also
help you with financial planning and sound investment decisions.
Free banking transactions you can issue demand drafts or send cheques for
collection on branch locations without any charge to your account.
Free At-Home services Use our At-Home services to make your Utility Bill
payments like electricity, telephone, mobile phone bills etc. You can also get
your documents picked up from your business place. This facility is available
at select cities absolutely free of cost!
Edge Saving Accounts
Key Features

Wide ATM access

financial payments facilitated through the savings account

Quick and easy funds transfer

Documentation

Fees and charges

FAQs

Kotak Mahindra Banks Edge Savings Account is a complete financial

package customized to suit your individual banking needs. Our constant
endeavor is to enable regular financial transactions through our online
platform so that most of your payments can be made directly through your
account or card.
Features & Benefits

Wide ATM access through the Kotak Mahindra Bank Debit Card You can walk
into any KOTAK or HDFC Bank ATMs to withdraw cash or enquire your
balance at no extra charge!
Multiple Access Channels Access your account through your phone, mobile
phone or internet to get information on your account balance or track your
transactions. You can even transfer funds through Phone Banking or Net
Banking.
Financial payments facilitated through the savings account Use our free
Payment Gateway to make online payments for utility bills, credit cards,
online trading of shares or even online shopping.
Quick and easy funds transfer Quick funds transfer to a third party account
with another Bank is available across 15 locations through Net Banking. You
also get a multi-city cheque book so that money from account is received by
the beneficiary in the fastest possible time.
Free investment account You can open an investment account, and use the
Net Banking facility to purchase/redeem mutual funds online while directly
debiting / crediting your Bank Account. Besides this you get a consolidated
view of all your mutual fund investments across schemes with updated
returns status, latest NAV information and research reports.
Attractive returns Earn better returns in your savings account, with our 2Way Sweep facility that automatically sweeps out idle funds, above a
threshold, from your account into Term Deposits. These Term Deposits sweep
back into your account to meet fund requirements when your withdrawals
exceed the balance available in your account, thereby providing you
maximum liquidity.

BANKS BACKGROUND
ICICI BANK

ICICI Bank is India's second-largest bank. The Bank has a network of about
573 branches and extension counters and over 2,000 ATMs. ICICI Bank was
originally promoted in 1994 by ICICI Limited, an Indian financial institution,
and

was

its

wholly

owned

subsidiary.

ICICI was formed in 1955 at the initiative of the World Bank, the Government
of India and representatives of Indian industry. The objective was to create a
development financial institution for providing medium-term and long-term
project

financing

to

Indian

businesses.

In the 1990s, ICICI transformed its business from a development financial

institution offering only project finance to a diversified financial services
group offering a wide variety of products and services, both directly and
through a number of subsidiaries and affiliates

In 1999, ICICI become the first Indian company and the first bank or financial
institution from non-Japan Asia to be listed on the NYSE. In 2001, ICICI bank
acquired

Bank

of

Madura

Limited.

ICICI Bank set up its international banking group in fiscal 2002 to cater to the
cross border needs of clients and leverage on its domestic banking strengths
to offer products internationally. ICICI Bank currently has subsidiaries in the
United Kingdom, Canada and Russia, branches in Singapore and Bahrain and
representative offices in the United States, China, United Arab Emirates,
Bangladesh

and

South

Africa.

Today, ICICI Bank offers a wide range of banking products and financial
services.

STRUCTURE

ICICI BANK

REGIONAL SALES MANAGER

PRODUCT MANAGER
BRANCH MANAGER

BRANCH SALES
MANAGER
CUSTOMER
ACQUISITIONS
TEAMTEAM
DATA COLLEECTION AND
INFORMATION DISSEMINATION

Kotak Mahindra Bank

OPPARATION
SUPPORT

TRAINEES

Group Structure of Kotak Mahindra bank

Journey of Kotak

PRODUCTS OF ICICI BANK

SPACIAL FETURES OF ICICI CAR LOAN

The 1 financier for car loans in the country.

Preferred financier status with 12 leading car manufacturers.

Largest network of branches and ATMs amongst private & foreign banks.

Largest network of more than over 800 Direct Sales Agencies over 275

cities.

Tie-ups with all leading dealers to ensure one stop solution.

Flexible schemes & quick processing.

Finance available for used cars.

LOAN AMOUNT
New car
ICICI bank finance up to 90% of the ex-showroom cost of the car.
The amount financed will depend on the Loan to Value (LTV) ratio. The LTV ratios
are applicable on the invoice value of the cars. Customer has to bear
registration and insurance charges.
The LTV also depends on the car model. Higher LTV ratios are available under
specific enhanced income eligibility criteria.
Minimum loan amount for new car Loan is Rs.1 lack.

Private Banks in India

All the banks in India were earlier private banks. They were founded in the preindependence era to cater to the banking needs of the people. But after nationalisation of
banks in 1969 public sector banks came to occupy dominant role in the banking structure.
Private sector banking in India received a filip in 1994 when Reserve Bank of India
encouraged setting up of private banks as part of its policy of liberalisation of the Indian
Banking Industry. Housing Development Finance Corporation Limited (HDFC) was
amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI)
to set up a bank in the private sector.
Private banks have played a major role in the development of Indian banking industry.
They have made banking more efficient and customer friendly. In the process they have
jolted public sector banks out of complacency and
forced them to become nore competitive.
Major private banks in India are:

Bank of Rajasthan
Bharat Overseas Bank
Catholic Syrian Bank
Centurion Bank of Punjab
Dhanalakshmi Bank
Federal Bank
HDFC Bank
ICICI Bank
IDBI Bank
IndusInd Bank
ING Vysya Bank
Jammu & Kashmir Bank
Karnataka Bank
Karur Vysya Bank
Kotak Mahindra Bank
SBI Commercial and International Bank
South Indian Bank
United Western Bank
UTI Bank
YES Bank

About Us
A saga of vision and enterprise
It has been a long and eventful journey of almost a century across 20
countries. Starting in 1908 from a small building in Baroda to its new hirise and hi-tech Baroda Corporate Centre in Mumbai, is a saga of vision,
enterprise, financial prudence and corporate governance.
It is a story scripted in corporate wisdom and social pride. It is a story
crafted in private capital, princely patronage and state ownership. It is a
story of ordinary bankers and their extraordinary contribution in the
ascent of Bank of Baroda to the formidable heights of corporate glory. It is
a story that needs to be shared with all those millions of people customers, stakeholders, employees & the public at large - who in ample
measure, have contributed to the making of an institution.

Our mission statement

To be a top ranking National Bank of International Standards committed

to augmenting stake holders' value through concern, care and

competence.

Our Logo
Our new logo is a unique representation of a universal symbol. It
comprises dual B letterforms that hold the rays of the rising sun. We call
this the Baroda Sun.
The sun is an excellent representation of what our bank stands for. It is
the single most powerful source of light and energy its far reaching rays
dispel darkness to illuminate everything they touch. At Bank of Baroda,
we seek to be the source that will help all our stakeholders realise their
goals. To our customers, we seek to be a one-stop, reliable partner who
will help them address different financial needs. To our employees, we
offer rewarding careers and to our investors and business partners,
maximum return on their investment.
The single-colors, compelling vermillion palette has been carefully
chosen, for its distinctiveness as it stands for hope and energy.
We also recognize that our bank is characterized by diversity. Our
network of branches spans geographical and cultural boundaries and
rural-urban divides. Our customers come from a wide spectrum of
industries and backgrounds. for our many audiences and easily decoded
by all.

The strength and integrity of relationships

Bank of Baroda believes in the strength and integrity of relationships
built with its customers like you. With over 90 years of experience in the
banking industry and a wide network of over 2700 branches all over the
country, we have always been active in extending financial support and
adapting to your changing needs.
Our Deposit Products, Retail Loans, Credit Cards and Debit Cards
help you with your growing financial needs. With facilities like Lockers
we ensure that your valuables are safe with us.
Our countrywide branches offer you convenience and ease in operating
your account wherever you are. Our 24-hour ATMs enable you to
withdraw cash, check your account balance and request for a new
chequebook even after banking hours.

Faster technology for better service

Baroda Internet Banking / Baroda Mobile Banking, our latest
Internet and Mobile banking initiatives enable you to operate your
account just as you would in any of our branches. You can through the
Internet check your balance, request for chequebooks and print account
details.
Choose from our various products and services, that we sincerely feel will
put a smile on your face; an investment we would like to bank on forever.

Customized services for unique requirements

The small and medium business enterprise is one of the fastest growing
sectors in the country. Bank of Baroda offers various products and
services that meet the specific requirements of such enterprises and help
them grow.
In addition to tailor-made products, you can depend on the strength of
our nation-wide network and facilities that will enable you to conduct your
business smoothly, without geographical constraints.
Be it Deposits, Loans & Advances, Collection Services, Working
Capital Finance, Term Finance, Non-Fund based Facilities, Trade
Finance, Merchant Banking or other such aspects of banking, we have a
solution to help your business run smoothly and efficiently.

Deposits
Bank of Baroda offers various deposit plans that you can choose from
depending on the term period, nature of deposit and its unique saving
and withdrawal features.
Apart from competitive interest rates and convenient withdrawal options,
our deposit plans offer other features such as overdraft facility, outstation
cheque collections, safe deposit lockers, ATM's etc.
Choose from Fixed, Current and Savings Deposit plans.
Fixed deposits are categorized into deposits with a term period of less
than 12 months, more than 12 months and recurring deposits. These

deposit plans offer convenient solutions to both working individuals as

well as senior citizens.
.

Baroda Fixed Deposit Account

Why just let your money idle, when you can idle it with interest?
Depending on the period, our various fixed deposit products help you get
the best out of your savings by offering you good interest rates.
Enjoy both security and competitive rates of interest on your deposits
with any of the following products. Click each product for more
information.

For Deposits upto 12 months:

Short Deposits

For Deposits over 12 months:

o

Fast Access Deposit Scheme

BoB Flexible Fixed Deposit Scheme

Regular Income Plan

Monthly Income Plan

Regular Income Cum Recurring Deposit

Capital Gain Account Scheme, 1988

Term Deposits

As Recurring Deposits:

General Scheme

Baroda Flexible Recurring Deposit Account

Short Deposits
A Scheme for High Return on your savings even for a short period of less
than 1 year. An ideal option for all transitory savings to meet the
requirements. An ideal option for all transitory savings.

Overdraft / loan against deposit provided on demand upto 95% of

deposit amount without any guarantor and processing fee, filling of
any forms etc. even for 1 day and upto the maturity period of
deposits to meet short term requirements and needs.

For such advances interest shall be charged 1% over the deposit

rate with monthly rests in case of depositor -borrower and in case
your friends want to avail loan against your deposit the rate of
interest will be a little higher depending on loan amount.

In case you wish to take premature payment of your deposit , it is

provided , however interest at @ 1% below the rate applicable for
the period deposit has run with the bank, will be paid.

Accepted as a Security by Govt. Deptt.

Accepted as margin for Non-fund based facilities.

Nomination facility is available.

Baroda Fast Access Deposit Scheme

Bank of Baroda's Fast Access Deposit is a prudent way to security,

liquidity and relief. The plan provides you with the facility of overdrawing
your account up to 95% of your deposits.
Join this deposit product with a minimum deposit of Rs. 10,000/Add to this, in multiples of Rs. 1,000/- (under RIRD plan)
Terms & Conditions

Minimum amount required to open an account - Rs. 10,000/-.

Subsequent deposits in multiples of Rs. 1000 (under RIRD plan).

Deposit Tenure:

Minimum - 12 months.

Maximum - 120 months.

Interest will be compounded quarterly depending upon the maturity

period of the deposit.

No penalty for premature payment will be levied in case of

premature payment of deposits up to Rs. 5 Lakhs provided it
remained with the Bank for a minimum period of 12 months.

On pre-matured withdrawal of your deposits amount, interest will be

calculated at 1% below the rate applicable for the period of
deposits.

Interest payments are subject to TDS (Tax Deducted at Source).

Opening of a current account is mandatory.

Documents required:
o

Passport size photograph

Proof of residence

An Introduction as per bank's norms

Baroda Flexible Fixed Deposit

Scheme
A product offering a combination of competitive interests as well as easy
liquidity. A convenient way of utilising your deposits giving you the best
of both, long-term as well as short-term deposit plans.
Key Benefits

A highly flexible product, which works to your needs, always.

Offers dual advantage of attractive rate of interest as well as

flexible withdrawal limit.

Provision for nomination.

Baroda Current Account

Current Deposits plan is ideal for professionals and provides flexibility
through overdraft facility. The most basic, most flexible deposit option for
those whose transactions take the form of an everyday exercise. Bank of
Baroda's Current Deposits are the back-bone of all trading activities.
Key Benefits

Ideal for businessmen & professionals in need of a flexible deposit

with an overdraft facility.

Absolute liquidity for smooth functioning of transactions, helping to

meet all kinds of payment obligations.

Instructions can be issues and carried out at moment's notice.

Provision for collection of third party cheques.

Terms & Conditions

The minimum balance to be maintained in the various current

deposits are as shown in the table below:
Minimum Balance

Personal A/c.

Other A/c.

Rural

1000/-

1000/-

Semi Urban

2000/-

2000/-

Urban

3000/-

5000/-

Metro

5000/-

10000/-

Specific account opening formalities as per the type of account as

per bank norms:
1. Partnership Firm.
2. A Public Limited Company.
3. An H.U.F (Hindu Undivided Family).

Documents required:
o Passport size photographs

o Proof of residence
o An introduction as per Bank's norms
o IT Declaration (Form 60/61)

Baroda Savings Account

Depending on the nature of the account and the governing terms and
conditions, Bank of Baroda offers you under Savings Accounts, a
choice between Super Savings Account and General Savings
Account.
Click each product for more information.

General Savings Account

Super Savings Account

General Savings Account

This is the most basic saving account brought to you by Bank of Baroda.
It offers easy liquidity, security and good interest rates on deposits.
Key Benefits

Simplest deposit option available to the depositor.

Easy to operate. Terms and conditions kept lucid to facilitate a

layman's understanding.

Ease of withdrawal to conveniently meet all payment obligations on

time.

An ideal option to cultivate the habit of banking and saving amongst

the younger generation, without any complications.

Withdrawals can be made at Bank of Baroda branches with

withdrawal forms, in case the cheque book facility has not been
opted for.

Provision for nomination.

Terms & Conditions

Money can be deposited for any quantum of time; there are no

minimum or maximum deposit periods for this offering.

Minimum balance to be maintained (with or without cheque book

facility).
Minimum Balance
Rural

250/-

Semi Urban

250/-

Urban

500/-

Metro

1000/-

Model Policy on Bank Deposits of IBA

. PREAMBLE
One of the important functions of the Bank is to accept deposits from the
public for the purpose of lending. In fact, depositors are the major
stakeholders of the
Banking System. The depositors and their interests form the key area of
the regulatory framework for banking in India and this has been
enshrined in the

Banking Regulation Act, 1949. The Reserve Bank of India is empowered

to issue directives / advices on interest rates on deposits and other
aspects regarding
conduct of deposit accounts from time to time. With liberalization in the
financial system and deregulation of interest rates, banks are now free to
formulate deposit products within the broad guidelines issued by RBI.
This policy document on deposits outlines the guiding principles in
respect of formulation of various deposit products offered by the Bank
and terms and conditions governing the conduct of the account. The
document recognises the rights of depositors and aims at dissemination
of information with regard to various aspects of acceptance of deposits
from the members of the public, conduct and operations of various
deposits accounts, payment of interest on various deposit accounts,
closure of deposit accounts, method of disposal of deposits of deceased
depositors, etc., for the benefit of customers. It is expected that this
document will impart greater transparency in dealing with the individual
customers and create awareness among customers of their rights. The
ultimate objective is that the customer will get services they are rightfully
entitled to receive without demand.

While adopting this policy, the bank reiterates its commitments to

individual customers outlined in Bankers' Fair Practice Code of Indian
Banks' Association. This document is a broad framework under which the
rights of common depositors are recognized. Detailed operational
instructions on various deposit schemes and related services will be
issued from time to time

TYPE OF DEPOSIT ACCOUNTS:

While various deposit products offered by the Bank are assigned different
names.
The deposit products can be categorised broadly into the following types.
Definition of major deposits schemes are as under : i) "Demand deposits" means a deposit received by the Bank which is
withdrawable on demand;
ii) "Savings deposits" means a form of demand deposit which is subject to
restrictions as to the number of withdrawals as also the amounts of
withdrawals
permitted by the Bank during any specified period;
2 ii) "Term deposit" means a deposit received by the Bank for a fixed
period withdrawable only after the expiry of the fixed period and include
deposits such as
Recurring / Double Benefit Deposits / Short Deposits / Fixed Deposits
/Monthly Income Certificate /Quarterly Income Certificate etc.
iv) Notice Deposit means term deposit for specific period but
withdrawable on giving atleast one complete banking day's notice;
v) "Current Account" means a form of demand deposit wherefrom
withdrawals are allowed any number of times depending upon the
balance in the account or up to a particular agreed amount and will also
included.
ACCOUNT OPENING & OPERATION OF DEPOSIT ACCOUNTS:

A) The Bank before opening any deposit account will carry out due
diligence as required under "Know Your Customer" (KYC) guidelines
issued by RBI and or such
other norms or procedures adopted by the Bank. If the decision to open
an account of a prospective depositor requires clearance at a higher
level, reasons for any
delay in opening of the account will be informed to him and the final
decision of the Bank will be conveyed at the earliest to him.
B) The account opening forms and other material would be provided to
the prospective depositor by the Bank. The same will contain details of
information to be furnished and documents to be produced for
verification and or for record, it is expected of the Bank official opening
the account, to explain the procedural formalities and provide necessary
clarifications sought by the prospective depositor when he approaches for
opening a deposit account.
C) For deposit products like Savings Bank Account and Current Deposit
Account, the Bank will normally stipulate certain minimum balances to be
maintained as part of terms and conditions governing operation of such
accounts. Failure to maintain minimum balance in the account will attract
levy of charges as specified by the Bank from time to time. For Saving
Bank Account the Bank may also place restrictions on number of
transactions, cash withdrawals, etc., for given period.
Similarly, the Bank may specify charges for issue of cheques books,
additional statement of accounts, duplicate pass book, folio charges, etc.
All such details, regarding terms and conditions for operation of the

accounts and schedule of charges for various services provided will be

communicated to the prospective depositor while opening the account.
D) Savings Bank Accounts can be opened for eligible person / persons
and certain organizations / agencies (as advised by Reserve Bank of India
(RBI) from time to
time) Current Accounts can be opened by individuals / partnership firms /
Private and Public Limited Companies / HUFs / Specified Associates /
Societies / Trusts, etc.
Term Deposits Accounts can be opened by individuals / partnership
firms / Private and Public Limited Companies / HUFs/ Specified
Associates / Societies / Trusts, etc.
3 E) The due diligence process, while opening a deposit account will
involve satisfying about the identity of the person, verification of address,
satisfying about his occupation and source of income. Obtaining
introduction of the prospective depositor from a person acceptable to the
Bank and obtaining recent photograph of the person/s opening /
operating the account are part of due diligence process.
F) In addition to the due diligence requirements, under KYC norms the
Bank is required by law to obtain Permanent Account Number (PAN) or
General Index Register (GIR) Number or alternatively declaration in Form
No. 60 or 61 as specified under the Income Tax Act / Rules.
G) Deposit accounts can be opened by an individual in his own name
(status : known as account in single name) or by more than one individual
in their own names (status : known as Joint Account) . Savings Bank
Account can also be opened by a minor jointly with natural guardian or

with mother as the guardian (Status : known as Minor's Account). Minors

above the age of 10 will also be allowed to open and operate saving bank
account independently.
H) Operation of Joint Account - The Joint Account opened by more than
one individual can be operated by single individual or by more than one
individual
jointly. The mandate for operating the account can be modified with the
consent of all account holders. The Savings Bank Account opened by
minor jointly with natural guardian / guardian can be operated by natural
guardian only.
I)

The joint account holders can give any of the following mandates
for the disposal

II)

of balance in the above accounts :

i. Either or Survivor : If the account is held by two individuals say, A & B,

the final balance alongwith interest, if applicable, will be paid to survivor
on death of anyone
of the account holders.
ii. Anyone or Survivor/s : If the account is held by more than two
individuals say, A, B and C, the final balance alongwith interest, if
applicable, will be paid to the survivor on death of any two account
holders. The above mandates will be applicable to or become operational
only on or after
the date of maturity of term deposits. This mandate can be modified by
the consent of all the account holders.

J) A the request of the depositor, the Bank will register mandate / power
of attorney given by him authorizing another person to operate the
account on his behalf.
K) The term deposit account holders at the time of placing their deposits
can give instructions with regard to closure of deposit account or renewal
of deposit for further period on the date of maturity. In absence of such
mandate, the Bank will seek instructions from the depositor/s as to the
disposal of the deposit by sending an intimation before 15 days of the
maturity date of term deposit.
L) Nomination facility is available on all deposit accounts opened by the
individuals. Nomination is also available to a sole proprietory concern
account. Nomination can
4 be made in favour of one individual only. Nomination so made can be
cancelled or changed by the account holder/s any time. While making
nomination, cancellation or change thereof, it is required to be witnessed
by a third party. Nomination can be modified by the consent of account
holder/s. Nomination can be made in favour of a

INTEREST PAYMENTS:
i) Interest shall be paid on saving account at the rate specified by
Reserve Bank of India directive from time to time. However, term deposit
interest rates are decided by the Bank within the general guidelines
issued by the Reserve Bank of India from time to time.
ii) In terms of Reserve Bank of India directives, interest shall be
calculated at quarterly intervals on term deposits and paid at the rate
decided by the Bank depending upon the period of deposits. In case of
monthly deposit scheme, the interest shall be calculated for the quarter
and paid monthly at discounted value.
The interest on term deposits is calculated by the Bank in accordance
with the formulae and conventions advised by Indian Banks' Association.
iii) The rate of interest on deposits will be prominently displayed in the
branch premises. Changes, if any, with regard to the deposit schemes
and other related services shall also be communicated upfront and shall
be prominently displayed.
iv) The Bank has statutory obligation to deduct tax at source if the total
interest paid / payable on all term deposits held by a person exceeds the
amount specified under the Income Tax Act. The Bank will issue a tax
deduction certificate (TDS Certificate) for the amount of tax deducted.
The depositor, if entitled to exemption from TDS can submit declaration in
the prescribed format at the beginning of every financial year.

MINORS' ACCOUNTS:
i) The minor can open Savings Bank Account and the same can be
operated by the natural guardian or by minor himself / herself, if he/she is
above the age of 10 years. The account can also be opened jointly.
ii) On attaining majority, the erstwhile minor should confirm the balance
in his/her account and if the account is operated by the natural guardian /
guardian, fresh 5 specimen signature of erstwhile minor duly verified by
the natural guardian would be obtained and kept on record for all
operational purposes.
ACCOUNT OF ILLITERATE / BLIND PERSON:
The Bank may at its discretion open deposit accounts other than Current
Accounts of illiterate person. The account of such person may be opened
provided he/she calls on the Bank personally along with a witness who is
known to both the depositor and the Bank. Normally, no cheque book
facility is provided for such Savings Bank Account. At the time of
withdrawal/ repayment of deposit amount and/or interest, the account
holder should affix his / her thumb impression or mark in the presence of
the authorized officer who should verify the identity of the person. The
Bank will explain the need for proper care and safe keeping of the
passbook etc. given to the account holder. The Bank official shall explain
the terms and conditions governing the account to the illiterate / blind
person.

CUSTOMER INFORMATION:
The customer information collected from the customers shall not be used
for cross selling of services or products by the Bank, their subsidiaries
and affiliates. If the Bank proposes to use such information, it should be
strictly with the consent of the accountholder.
. SECRECY OF CUSTOMER'S ACCOUNTS:
The Bank shall not disclose details / particulars of the customer's account
to a third person or party without the expressed or implied consent from
the customer. However, there are some exceptions, viz. disclosure of
information under compulsion of law, where there is a duty to public to
disclose and where interest of the Bank requires disclosure.
10. PREMATURE WITHRAWAL OF TERM DEPOSIT:
The Bank on request from the depositor, at its discretion may allow
withdrawal of term deposit before completion of the period of the deposit
agreed upon at the time of placing the deposit. The Bank shall declare
their penal interest rates policy for 6 premature withdrawal of term
deposit. The Bank shall make depositors aware of the applicable rate
along with the deposit rate.
ADVANCES AGAINST DEPOSITS:
The Bank may consider request of the depositor/s for loan / overdraft
facility against term deposits duly discharged by the depositor/s on
execution of necessary security documents. The Bank may also consider
loan against deposit standing in the name of minor, however, a suitable
declaration stating that loan is for the benefit of the minor, is to be
furnished by the depositor - applicant.

SAFE DEPOSIT LOCKERS:

This facility is not offered through all bank branches and wherever the
facility is offered, allotment of safe deposit vault will be subject to
availability and compliance with other terms and conditions attached to
the service. Safe deposit lockers may be hired by an individual ( being
not a minor) singly or jointly with another individual(s), HUFs, firms,
limited companies, associates, societies, trusts etc.
Nomination facility is available to individual(s) holding the lockers singly
or jointly. In respect of lockers held in joint names, up to two nominees
can be appointed. Joint locker holders can give mandate for access to the
lockers in the event of death of one of the holders on the lines similar to
those for deposit accounts. In the absence of nomination or mandate for
disposal of contents of lockers, with a view to avoid hardship to common
persons, the bank will release the contents of locker to the legal heirs
against indemnity on the lines as applicable to deposit accounts.

. REDRESSAL OF COMPLAINTS & GRIEVANCES:

Depositors having any complaint / grievance with regard to services
rendered by the Bank has a right to approach authority(ies) designated
by the Bank for handling customer complaint / grievances. The details of
the internal set up for redressal of complaints / grievances will be
displayed in the branch premises. The branch officials shall provide all
required information regarding procedure for lodging the complaint. In
case the depositor does not get response from the Bank within one
month from date of complaint or he is not satisfied with the response

received from the Bank, he has a right to approach Banking Ombudsman

appointed by the Reserve Bank of India.

Debit Cards

Bank of Baroda offers a debit card in association with VISA, a product that
represents the most secure, convenient and reliable form of payment.
The Bank of Baroda Debit Card is accepted at over 4000 Visa Electron
ATMs and 780000 ATMs worldwide. The card is also accepted at any
45000 point of sales in India and around 10 million worldwide. The card
enables you to enjoy the convenience of cash-less purchasing power
without the fear of overdrawing your account.
Key Benefits

Take advantage of the most widely accepted card and be able to

withdraw from any ATM displaying the VISA logo, in India and
abroad.

At VISA Electron merchant shops, it can also serve as your

electronic purse, and money gets debited instantly from your
account, as you pay.

Services
Apart from the Loans, Deposits, Credit and Debit Cards, Bank of Baroda
offers other services to make financial dealings easy and convenient.

Remittances (The BoB Money

Express)
Business relations get strengthened and add to the trust when financial
dealings happen on time. The Bank of Baroda remittance facility
expedites payments and transfer of funds, saving you and your
associates from waiting endlessly for funds to get credited.
This facility is for both retail and corporate customers enabling efficient
and easy transfer of money. So no more delays in transfer of funds typical
of Banker's Cheque, Demand Drafts, Mail Transfers and
Telegraphic Transfers.
Key Benefits

Can be used to transfer money to the beneficiary's account in the

same bank, or another bank or even to their residential/office
address, thus offering convenient options.

This electronic remittance is the fastest way of transferring money

from one place to another, at no additional cost.

Added convenience of hassle free and quick customer service.

The facility is available at 345 branches across 53 centres in India

inclusive of all branches in Ahmedabad, Bangalore, Chennai, Delhi,
Hyderabad, Mumbai.

International Banking Services

Wide global network

Bank of Baroda opened its first branch outside the country in
Mombassa, Kenya in 1953. Since then Bank of Baroda has come a long
way in expanding its international network and today is a leading
International Bank of Indian origin.
We have a significant international presence with a network of 57
Offices in 19 countries including 38 branches of Bank , 17 branches of
seven Subsidiaries and two Representative Office and one Joint Venture
having 9 branches .We have recently opened new offices in Malaysia
and Tanzania.
Truly 'round the clock around the globe', Bank of Baroda is further in
the process of identifying / opening more overseas centres for increasing
its global presence.

External Commercial Borrowings

The foreign currency borrowings raised by the Indian corporates from
confirmed banking sources outside India are called "External Commercial
Borrowings" (ECBs). These Foreign Currency borrowings can be raised
within ECB Policy guidelines of Govt. of India/ Reserve Bank of India
applicable from time to time. ECBs includes the following:
1. Commercial Loans
2. Syndicated Loans
3. Floating/ Fixed rate Notes and Bonds
4. Lines of Credit from Foreign banks and Financial institutions
5. Import loans, loans from the export credit agencies of other
countries.
6. Foreign Currency Convertible Bonds (FCCBs) before conversion
7. Commercial loans from multilateral agencies such as IFC, ADB, CDC
etc.
The ECBs route is beneficial to the Indian corporates on account of
following:
1. It provides the foreign currency funds which may not be available in
India.
2. The cost of funds at times works out to be cheaper as compared to the
cost of rupee funds.

Correspondent Banking
The extensive worldwide network of branches of Bank of Baroda offers
Correspondent Banking services to the Indian Banks as well as banks
from other countries.
Our branches are capable of providing the services that an international
correspondent Bank can offer. All the branches of the Bank are well
equipped to handle the business of Correspondent Banking.
The New York, Brussels and London Branches of the Bank are equipped
with latest technology and are having trained and experienced staff for
handling the maintenance of Nostro accounts in US$, Euro and GBP
respectively.
The overseas presence of the Bank is further supported by a large
number of correspondent Banks (more than 500) which gives Bank of
Baroda access to every corner of the Globe.
The main services provided are:
1. Collection of bills both Documentary and Clean.
2. Advising / confirming of L/Cs opened by Indian Banks.
3. Discounting of Bills drawn under L/Cs as well as outside L/Cs.
4. Maintenance of foreign currency accounts (Nostro in US$, Euro, GBP at
New York, Brussels and London respectively) for settlement of
transactions (Link).

GENERAL QUESTIONS ON LOAN

How do I approach ICICI Bank for a Car Loan?
You can approach us in any of the following ways

Apply online

Write to us at customer.care@icicibank.com

Call us at our 24 hour Customer Care Center

You can just walk into any of our branches

Contact any of our direct sales agents.

How

much

time

will

it

take

for

my

loan

to

be

approved?

The loans are generally approved within 24 hours of submission of complete

documentation.
Who can be the co-applicants for the loan?
Your spouse or any blood relative staying in the same residence can be a coapplicant.
Is a personal guarantor a must?
No, a personal guarantor is not a must..
How do I repay the loan?
The loan can repaid through post dated cheques drawn on ICICI Bank Ltd.
Alternately, if you have a Bank account with ICICI Bank, you can issue a direct
debit mandate to your existing ICICI Bank account for the repayment.

.
What are the stages involved in availing a loan?
The stages involved are:

Application

Processing

Documentation

Sanctioning of the loan

Disbursement

We offer:

Credit Card Scheme: You can submit the last 4 billing statements of a

premium credit card that you hold and you can be free of income
documentation

Repayment Scheme: If you have availed of a car loan/ home loan from a

leading financier/ bank / finance company, all you need to do is provide us the
repayment record.

No Income Proof Scheme: If you are a self-employed individual who has

been in business for at least 3 years and own a house or office, this special
scheme is designed for you. No need to provide your income details under this
scheme.

RECOMMENDATION
ICICI BANK:
OBSERVATION

CONCLUSION

Product offers

Does

not

RECOMMENDATION

provide Should

provide

education loan
No set type of quota

Quota setting
Planning

style

for Top down

budget

education loan
Use particular type of
quota
Apply feed back from
bottom also

KOTAK MAHINDRA BANK:

OBSERVATION

CONCLUSION

RECOMMENDATION

Quota setting

Budget and activity Sales volume quota

quota

Territory allocation

Geographically

See market and product

also

Sources

of

sales Within the break

force recruit

Take

outside

Do you know about Banking?

Yes
No

for

new ideas and concept

FINDINGS & INTERPRETATION

1.

also

75%
25%

Yes
No

Yes
No

2.

Have you taken any personal loan from Bank?

Yes
40%
No
60%

(a) Yes
(b) No

This figure identifies the minimum number of people take the

personal loan.

3.

Have you taken any current account In Bank of baroda?

Yes
40%
No
60%

(a) Yes
40%

(b) No
60%

A 40% person prefers current account of bank of baroda.

4.

How did you come to know about Banks?

(a) Advertisement

50%

(b) Word of Mouth

30%

(c) Referred by your

20%

company / Friend

(c) Referred
by your
company /
Friend
20%
(b) Word of
Mouth
30%

(a)
Advertiseme
nt
50%

What make you to select a particular bank for the Banking?

(a) Service

40%

(b) Brand name

25%

(c) Facilities

20%

(d) Policies

15%

(d) Policies
(a) Service
(c) . Facilities .

(b) Brand
name

Brand name of any bank with best services than a person will
choose that particular bank.

7. Do you like the products & services of bank of baroda ?

(a) Yes
40%
(b) No
60%

8.

Which bank would you prefer if you have never applied for Retail

Banking?
SBI

25%

Bank of baroda

20%

HDFC BANK

10%

ICICI BANK

20%

CITI BANK

5%

KOTAK MAHINDRA BANK

10%

HSBC BANK

10%

Government Sector Banks are on the top but in private sector ICICI
Bank is taking as a leading bank .

Suggestions

In view of the strengthand weakness of financial system public and private

sector banks and findings from the study following suggestions can be given.

a. Kotak Mahindra Bank has to provide some risky finance to sheen

then the financial position of priority sector and for their growth
because every person cannot mortgage their land and building for
getting loan lower the trend of such finance should be estimated.
b. Kotak Mahindra should provide some liberalized and adequate
finance for

marketing activities. So that solvency position of

priority sector could be increased.

c. Kotak Mahindra Bank has to improve their customer service by
which customer feel satisfy.
d. Bank should open the saving account at 5000 rupees also.
e. Bank also increases their branches so that they cover all type of
customers.
f. Kotak bank should give the advertisements because of this
customer will know more about Kotak Mahindra Bank.
g. Kotak Mahindra Bank should provide best facilities to its customers.

h. Bank of baroda should provide new schemes to its customers.

CONCLUSION
There is a very important role-play by the Kotak Mahindra Bank in the present
time. They provide a better quality product to their customer and they also try
to provide a high return to their investment. By which they satisfy their
customer and improve their business in the market.
Conclusion related to financial poison of Kotak Mahindra Bank
a)

Kotak Mahindra Bank is the growing private bank in India in terms of profits,
assets deposits, branches and employees.

b)

The domestic branches of Kotak Mahindra Bank represents approximately

110 in march 2007.

c)

About 12% of domestic deposits of Kotak Mahindra Bank are in the form of
interest free current account and about 27% are in the form of low interest
saving account.

d)

Kotak Mahindra bank Ltd. has been authorized to under take primary dealer
business with effect from March 20, 2007 and concurrently, the
unauthorization given to Kotak Mahindra capital company Ltd. As primary
dealer, stands withdrawn.

e)

The solvency position of Kotak Mahindra Bank is also a story. In 2004-05 the
Solvency ratio is 1:02:1, which is increased and comes to 1:045:1 in 2005-

06.
f)

Interest earned in mar 2007 is 433.66 crore which was high on Dec.2006
which is 357.10 crore.

g)

Total income is Rs. 13924 crore in Mar.2007 of Kotak Mahindra Bank.

h)

ICICI Bank is a brand name in private sector bank that is why Kotak
Mahindra Bank is facing the problem as a new entrant in the field of
marketing.

i)

ICICI Bank has more customers in front of Kotak Mahindra Bank.

j)

Kotak Mahindra Bank and ICICI Bank both provide best product and facilities
to its customer.

BIBLIOGRAPHY

WEBSITES:

www.icicibank.com

www.kotakindia.com

www.google.com

Annual report of the Kotak Mahindra Bank and ICICI Bank (2006-2007).

Brochures of both the banks.