Problem Solution

ID: KBA00026997
Updated: 04/13/2016 15:52:24
Related Products:bizhub C284,bizhub C364,bizhub C454,bizhub C554
Related Options:
Problem
Scan to Email failure using Gmail. "Server connect error" message.
Solution
CAUSE: Google has made SSL Security changes from TLS 1.0 to TLS 1.2.
Currently, our non-4e products only have TLS 1.0 support with base firmware
GXX-72.

SOLUTION: There is a workaround available until an official Base Level

Firmware is created with TLS 1.2 support.
Upgrade the MFP with two specific firmwares to allow it to have the same
functionalities that a 4e series has (GB2-K5). This is a 2-step process and a
softswitch change is required.
IMPORTANT: Please precisely follow the steps below or the MFP may become
inoperable.

1. Before updating the machine firmware to GB0-A9

a. Set Software Switch 25 to HEX 20.
b. Install GB0-A9 firmware.
Note: If the bizhub is not updated to GB0-A9 firmware, the update to GB2-K5
will not install successfully.
2. Version GB0-A9 A1610Y0-F000-GB0-A9.exe (for Web Browser LK-101v3
support)
3. Version GB2-K5 for bizhub C554 series and C364 series A1610Y0-F000GB2-K5.exe

CRITICAL ITEMS TO BE ADDRESSED (PLEASE READ)

1. Back up the Network Settings, Address Book, and Remote Access (vCare)
settings. These values will be initialized during the upgrade process.
a. Export the Network Settings, Address Book, and Remote Access settings
to a USB stick using the External Memory Backup function
b. If using Firmware versions GP7-65, GPK-68, GPR-68, GP4-70, or GPC-70,
check the TCP/IP Address and DNS Server settings manually and write them
down.

2. Determine whether or not Voice Data exists. If it is present, delete it.

a. Enter Service Mode.
b. Navigate to System 2 -> Next Page.
c. Press Install Data. If Voice Data exists, highlight it; then press Delete.
d. Press End -> Exit.
e. Turn the machine OFF.

3. If a Code CE301 is indicated

Code CE301 may occur in two specific environments.
Serverless Ubiquitous Print (LK-114)
Thin Print (Firmware version GPS-65)
If this occurs:
1. Enter Service Mode.
2. Navigate to System 2 -> Software Switch Setting.
3. Set Switch 156 to HEX 08; the press Fix. The HEX value will return to 00
automatically.
4. Reboot the machine.
5. Update the machine firmware to GA0-A9.

a. Set Software Switch 25 to HEX 20.

b. Install GA0-A9 firmware.
6. Set Software Switch 25 to HEX 60 (Function version 7).
a. Turn the machine ON and let it boot normally.
b. Enter Service Mode manually.
c. Navigate to System 2 -> Software Switch Setting.
d. Set Software Switch 25 to HEX 60.
e. Press Fix; then wait for a soft beep to indicate that the value has been
set.
f. Press END.
g. Turn the machine OFF.
7. Install the version GB2-K5 firmware that corresponds to the MFP model.
a. Insert the USB stick into the service port.
b. Turn the machine ON and wait a few minutes for it to boot into Service
Mode.
c. Press the Start button, which will begin flashing.
d. Wait while the firmware is installed. When it is done, the Start button will
be steady blue (not flashing).
e. Turn the machine OFF and remove the USB stick.
8. Install the Movie Data and Voice Data.
a. Turn the machine ON and let it boot normally.
b. Enter Service Mode manually.
c. Navigate to System 2 -> Next Page.
d. Select Install Data.
e. Insert the USB stick containing the Movie Data and Voice Data into any
USB port.
Movie Data
- Press Movie Data. Be sure to deselect any other option that may be

highlighted.
- Press Set.
- Press the Start button and wait for the data to be written.
- When finished, the Movie Data version will be displayed.
Voice Data
- Press Voice Data. Be sure to deselect any other option that may be
highlighted.
- Press Set.
- Press the Start button and wait for the data to be written.
- When finished, the Voice Data version will be displayed.

f. Press END.
g. Remove the USB stick and exit Service Mode.
h. Turn the machine OFF/ON.

9. Install the Loadable Driver (only if a card reader such as the AU-201H is
installed). Follow the installation directions that accompany the Loadable
Driver.
10. Restore the Network Settings, Address Book, and Remote Access (vCare)
settings which were backed up.
a. Import the Network Settings, Address Book, and Remote Access settings
using the External Memory Backup function.
b. If the Network Settings were written down, enter them manually.
11. Reinstall bizhub Marketplace, if applicable.
12. Update the drivers on users computers to the appropriate version to
work with this updated machine firmware.
13. If applicable, perform the following steps to have the MFP communicate
with the vCare system.
a. Enter Service Mode.

b. Press the CS Remote Care button twice.

c. Press the ID Code button.
d. Enter the Tech ID number (must be 7 digits).
e. Press the ID Code button.
f. Press the Detail Setting button.
g. Press the Date & Time button.
h. Enter the current date and time (24-hour format).
i. Set the time zone; then press the Set button.
j. Press the Basic Setting button.
k. Press the Initial Transmission button.
l. Press the Initial Transmission button in the lower right corner. The
status will display Completed in the upper left corner of the screen.
Technical Notes
This is only a temporary solution. Ultimately a new base firmware and all
future base releases will contain TLS 1.2 support. The request will be for all
the non-4e and C552 series machines.
2016 - Konica Minolta Business Solutions U.S.A., Inc.