Business Plan Template

PLEASE COMPLETE THIS FORM IN BLOCK LETTERS. All blanks must be completed. Use N/A if blank is not
applicable. If more than one borrower attach details of other borrowers on separate sheet of paper
BORROWERS PERSONAL DETAILS
Surname
First Name
Middle Name
CHITAYI
NIMROD
MUSUNGU
In the event that are not successful can Family Bank/ Kenya ICT Board share your plan with partners who
are interested in providing funding? No Yes
DECLARATION
I/We declare that all the information given herein and attached is true to the best of my/our knowledge
and belief: I/We further authorize Family Bank Ltd. to verify the information given herein and make
reference from any person(s)/institution(s) named herein or on the attached documents
I/We also authorize you to obtain any information you may require relating to this application from my
employers, if any and from any other source to which you may apply, each source hereby authorized by
me/us to provide you with such information.
I/We undertake to notify Family Bank Ltd immediately of any situation which materially changes the
representation of this application. I/We hereby authorize Family Bank Ltd. to disclose any and all
information in respect of my account to Kenya ICT Board, for as long as my/our debt to Family bank is
outstanding.
I/We confirm that I/We am/are in good health and accept and agree to be bound by the terms and
conditions as will be contained in the Pasha loan Terms and conditions
NAME
SIGNATURE
DATE dd/mm/year

For Official Use only

Date Received: ___/___/_____ Liability ID: ________________ Constituency:
__________________
Signed by: (Family Bank authorized official)
Name:

_______________________________________________Credit Officer

Signature: __________________________
Name:

Date____/____/________

_______________________________________________Manager

Signature: __________________________

Date____/____/________

SECTION I: BUSINESS DESCRIPTION

Business Name
Type of Business
Description

Date of Commencement
MM/DD/YYYY
Physical Location

Advantages derived from

the location of the
business
Nearest landmark
Postal Address
Telephone Numbers
Fax Numbers
Email Address
Form of Business
Ownership

INSTANT PASHA CENTRE

ICT BUSINESS

Tick as appropriate:
(a) new business
(b) takeover
(c) expansion
Other (please specify)
(When business started or proposed date for starting it)
APRIL 2ND 2011

Town/Shopping Centre Bamburi

Street/Road
Felix Mandle Avenue
Name of Premises
Constituency
Kisauni
County
Mombasa
Accessibility (tick as appropriate)
(a) Road
(b) Rail
(c) Water
Other (please specify)

(d) Air

Masters Garden Inn

P.O. Box 3105 - 80100
0723 - 457878
N/A
Stnym764@yahoo.com

Tick as appropriate:
(a) Sole
Proprietor
(d) Other specify:

(b) Partnership

(c) Limited Liability

Company

Brief History of the

Business and its Current
Status
SECTION II: OBJECTIVES OF THE BUSINESS
Vision
Mission

To provide the Bamburi community with quality brand-name Information Technology services,
business information solutions, reliable and professional Technical Support, and unparalleled
Customer Service through quality service delivery and to earn a fair profit for our centre by
embracing sound, ethical business practices.

Overall Objective

To make Instant Pasha Centre an environment that will bring people with diverse
interests and backgrounds together in a common forum.

Specific Objectives (In measurable terms)

2

1
2

3
4

Service Objectives
(Quality of Service)
Profit Objectives
(Provide actual %
and amount
targets)
Growth Objectives
Social Objectives
(Value and
contributions to
the nearby
community)

SECTION III: MARKETING PLAN

3.1 Description of the target market
Brief Description of the
Customer Groups
target market (customers)
segments

3.2 Strategies for attracting and maintaining market share

Provide descriptions of how you plan to attract and hold your target market and increase your market share
using the listed variables.
Products/Services
Prices of
Products/Services
Distribution of
Products/Services
Promotion of
Products/Services
SECTION IV: COMPETITION
4.1 Situational Analysis
List your current target market and competitors
4.1.1 Internal Analysis
List the strengths and weaknesses of your proposed business
Strengths

4.1.2 External Analysis

List the opportunities and threats in your target market
3

Weaknesses

Opportunities

Threats

4.2 Environmental Analysis

List the social, political, regulatory, economic and technological changes are taking place that could impact
your business.
Environmental Factor
Environmental Changes & Impact on Business
Social
Political
Regulatory
Economic
Technological
(Infrastructural)
4.3 Competitor Analysis
4.3.1 The Competitors
List at least three (2) key competitors and indicate their respective strengths and weaknesses.
Name of Competitor
Strengths
Weaknesses
1.
2.
Others
SECTION V: MANAGEMENT AND ORGANIZATION
5.1 Organizational Structure
On a separate sheet of paper clearly marked Section 5.1 Organization Structure, provide a chart that
displays the planned organizational structure of your business; detail the functions of each position and
outline the reporting assignments.
5.2 Key Management Staff
List the details pertaining to the key management staff (current and planned), e.g., Pasha Managers and
Technical Staff.
Position Title

Qualifications & Experience

Duties & Responsibilities

5.3 Other Staff

List the details pertaining to the any other staff (current and planned), e.g., receptionist, book keeper.
Position Title
Qualifications & Experience
Duties & Responsibilities

SECTION VI: BUSINESS OPERATION

6.1 Product Development, Design & Facilities
Description of Premises
Ownership Status (i.e.,
rent/lease/own)
Initial Renovations Required
Products and Services to Be Offered
6.2 Machinery Tools Equipment and other Facilities
On a separate sheet of paper clearly marked Section 6.2 Machinery, Tools, Equipment and other Facilities,
provide a financial chart that lists each piece of equipment necessary for the business and include the
following details for each item: its name, a brief description of its function, its manufacturer, its supplier,
the number of units that will be at the business, the cost of each unit, and the resulting total cost of all
units.
Item

Quantity

Description

To be used by the Centres manager in

office and at home.

Toshiba

Dell

To be used for internet browsing by

clients

Training
Comps

Dell

To be used in the training classes for

ICT Courses

Server

To be used in controlling the entire

centres Network.

Dell

Mitsumi

Printer

LaserJet for faster black prints

HP

Spaceman

Printer

DeskJet for coloured prints

HP

Scanner

For scanning of pictures and

documents used by clients.

HP

Photocopy
machine

To be used in daily photocopying tasks

of customers and office documents.

Binding
Machine

Fuji

Bestell

6,630

6,630

Spiral Binder for binding books or

projects

Laminator

Used for lamination of Documents/ID

Cards e.t.c.

Fuji

Bestell

7,140

7,140

Paper
Cutter

A3. To be used for Trimming paper or

cutting of Business cards.

Bestell

2,300

2,300

Spirals

14

6mm 51mm for binding of small to

large books.

Bestell

14

280

3,920

Material used for laminating ID Cards.

Bestell

118

236

Office
Laptop
Cyber
Comps

ID
Laminatin
g pouches

Manufacturer

2 Packets
5

Supplier

Unit

Unit
Cost
(KES)

Total
Cost
(KES)

Bestell
1

41,900

41,900

18,000

126,000

16,000

96,000

45,000

45,000

Spaceman

3,500

7,000

Bestell

6,300

6,300

Labos Tech
Labos Tech

120,000

A4
laminating
pouches

2 Packets

Bestell

122

244

Web cams

For live video chatting

Creative

Spaceman

1,000

8,000

Headsets

For live voice chat and music listening

Creative

Spaceman

800

6,400

Projector

For workshops conducted training

Sony

Labos Tech

43,700

43,700

Switch

For Local Area Network connectivity

D-LINK

Spaceman

4,896

4,896

Router

For wireless internet connectivity

D-LINK

Spaceman

4,500

4,500

For taking passport size photos

Sony

Nakumatt

15,000

15,000

Mercury

Bestell

12

2,400

28,800

Lecol

35,000

35,000

Material used for laminating A4

documents

Digital
camera

UPS

12

For computer power backup storage

Air
Condition

For cooling the place to make it more

relaxing and accommodative

Camcorder

For video shooting

Sony

Nakumatt

35,000

35,000

Black & Decker

Spaceman

6,630

6,630

For removing dust in computers and

machines.

HP

Bestell

20,000

20,000

For Digital photo processing and high

quality commercial color prints.

Technical
comp

Acer

Capital
Software

34,000

34,000

For Video editing and graphic

designing

Chairs

25

For cyber, training class, reception,

office, media room and waiting room

Fairdeal
furniture

Fairdeal
Furniture

25

1,500

37,500

Original
Windows
Software

18

Windows operating system for cyber

and training computers.

Microsoft XP

Bestell

18

12,000

216,000

Microsoft
office
student(3
user)

Microsoft office applications for cyber

and training computers.

Microsoft Office

Bestell

4,300

25,800

Computer
Tables

13

For cyber and training computers

Fairdeal

Fairdeal
furniture

13

4,500

58,500

Counters

For reception area and retail shop

Fairdeal

Fairdeal

15,000

30,000

50,000

50,000

Electric
Blower
Digital
Photo
printer

Other
facilities

For office, reception, cyber, media

room and training room.

Total

6.2 Legal RequirementsItem

Business Name
Licenses (name each)

VAT Certificate (if applicable)

1,122,396

Source

Cost (KES)

Attorney Generals Chamber

1000

Single Business Permit

Music Copyright license
Publishers copyright license

18,000
5800
1250

Kenya Revenue Authority (K.R.A)

Free

PIN number
By-laws
Employment Act / Labour Laws
Tax Schedule / Reports
Environmental, Health & Safety
Regulations
Patents & Copyrights

K.R.A

Free

Municipal council

250

Ministry of Labour

200

K.R.A

Free

National Environmental Management Authority

(NEMA)

Free

Owners

Free

6.3 Remuneration (list of proposed staff)

Position
Number of Personnel
Manager
Secretary
Trainer
Technician
Cyber Attendant
Security Guard

Monthly Salary/Wages
(KES)
18,000
10,000
8000
8000
7000
6000

1
1
1
1
1
1

6.6 Monthly Overhead Expenses

Item

Monthly Costs
(KES)
30,000
57,000
5000
2000
3000
3000
4000
4000
3000
1153
500
2088
3000
117,741

Rent
Wages & Salaries
Electricity
Telephone
Transport
Stationary
Advertising
Repairs & Maintenance
Taxes
Insurance
Bank Charges
Legal Fees
Licenses & Permits
Any Other Expenses
Total

Annual Total
(KES)
216,000
120,000
96,000
96,000
84,000
72,000

Annual Cost
(KES)
360,000
684,000
60,000
24,000
36,000
36,000
48,000
48,000
36,000
14000
6000
25050
36000
1,412,892

6.7 Professional and Support Services

Services
Legal Services
Banking Services
Accounting Services
Technical Support (Maintenance)
Quality Controls

6.8 Operational Plan

Activity

Service Provider &

Contact
Family Bank
Eric Tel: 0721 973445
Rockko Consulting. Tel:
0727 940216
Total

By Whom?

When?

Monthly Fees
(KES)
500
3000
4000

Annual Cost
(KES)
6000
36000
48000

7500

90,000

Success Indicator

6.9 Start-Up Expenses

Expense

Cost
(KES)
2,553,000
1,122,396
200,000
25,050
65,000
20,000
70,000
3000

Total Available Cash

Total of Capital Equipment (Find this total on the next page)
Beginning inventory of merchandise for retailing business
Legal Fees
Accounting
Licenses & Permits
Deposits , e.g., public utilities, etc.
Advertising & Promotion of Opening
Refurbishment
Other Expenses

Total Start-Up Expenses

Beginning Cash Balance

1,505,446
1,047,554

SECTION VII: FINANCIAL PLAN

7.1 Assumptions
The proposed business proprietor(s) have put in place the following assumptions:
1. That the security situation in the country will continue to improve and hence disturbances caused by
insecurity will not be experienced.
2. The rate of inflation will not escalate so as to cause price disturbance, thus the given prices will hold
for five years.
3. The projected human resource requirements will be obtained at the given costs.

7.2 Pre-operational Costs (costs before start-up)- to be filled by start ups ONLY
Instant Pasha Centre
Pre-Operational Costs
Item
Land, Building & Construction Lease
Renovations
Equipment
Electricity
Security, e.g., watchmen, alarm system
Water
Telephone & Postage
Survey Fees
Legal Fees
Registration Fees
Licenses & Permits
Patents & Copyrights
Rent
Furniture, Fixtures & Fittings
Installation, e.g., networks, switches
Stationary
Stock of retail, material goods
Reproduction of documents
Wages & Salaries
Staff Training
Bank Charges
Transport
Insurance
Advertising
Other Expenses

Cost (KES)
40,000
1,122,396
5,000
20,000
1,000
6,000
1,300
25,050
90,000
176,000

Total

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7.3 Working Capital- to be filled

Instant Pasha Centre
Working Capital
Item
A. Current Assets
Prepayments (deposits)
Cash at Bank
Cash in Hand

Year 1

Amount (KES)
Year 2

Year 3

Total
B. Current Liabilities
Short-term Loan
Bills Payable
Creditors
Total
A B = Working Capital Total
7.4 Revenue (Cash sales) Projections
[Show projections and justification for each product & Service Line to be offered. Be realistic in the rate of
build up from year 1 to year 2, and Future Growth]

Items ( for Examples- Stationery, ICT

items, Photocopying, Scanning,
Training, Mobile air-time sales etc)

Instant Pasha Centre

Revenue Projections
Units
Unit price
Quantity
(pieces)
sold

Totals

11

Year 1

Amount (KES)
Year 2

SECTION 8: Current Financial Status

FINANCIAL DETAILS
4.1 Bank Accounts: kindly provide details of all bank accounts held (Please provide 6 months Account
statements for all accounts listed)
ACCOUNT TYPE
BANK
SAVINGS
NATIONAL BANK OF KENYA

BRANCH
PORTWAY HOUSE

ACCOUNT NUMBER
0124597117800

Credit History
Do you have any credit facility from any other bank or institutions? Yes No
If the answer is yes please provide details on each and provide copies of repayment receipts/ or loan
statements for the last 3 payments.
1

Type of Loan
Name of Lender
Date Loan Paid-off/ to be Paid -off
Loan Amount Disbursed
Amount Outstanding
Monthly Instalment Amount
Number of payments made on
time
Number of payments paid late
Security Held
Do you plan on borrowing any money from any organization during the tenure of the loan been currently
applied for? Yes No If yes, please provide terms and purpose.
Are you a guarantor for any other loans not listed above? Yes / No
If yes, please provide full details.
Kindly list all significant personal assets owned and any liabilities against them,

SECTION 9: REFERENCES
Please provide the details of 3 (three) non-family referees below:
Full Names: ___________________________________________________________________________
Relationship:________________________________________ Occupation: ________________________
P.O. Box ___________________Code______________ Town: _________________________
12

Telephone Numbers
Mobile: ______________________/_____________________/_____________________
Office:

______________________/_____________________Residential:_____________________

Email address: Persoanal:_____________________________Office:______________________________

Full Names: ___________________________________________________________________________
Relationship:________________________________________ Occupation: ________________________
P.O. Box ___________________Code______________ Town: _________________________
Telephone Numbers
Mobile: ______________________/_____________________/_____________________
Office:

______________________/_____________________Residential:_____________________

Email address: Persoanal:_____________________________Office:_____________________________

Full Names: ___________________________________________________________________________
Relationship:________________________________________ Occupation: ________________________
P.O. Box ___________________Code______________ Town: _________________________
Telephone Numbers
Mobile: ______________________/_____________________/_____________________
Office:

______________________/_____________________Residential:_____________________

Email address: Persoanal:_____________________________Office:_____________________________

13