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D124 008




There have been numerous occurrences of the Close Front Cover message reported to the TSSC. Most
often this occurs because there was a loss of the 5v trigger which comes from the print heads through to the
MCU Board. This 5v line is used by the MCU to turn on the 37 volts coming from the Power Supply and
going through the Front Cover Door Switches. This false message is often tech induced, occurring when the
technicians are replacing a print head or working in and around the print head area.

There are two areas to watch to prevent shorts with the ribbon cables that run from the Print Heads to the
relay board (HRB):
1. Ink or cleaning solutions are being spilled onto the Print Head Ribbon Cables shorting out the
Piezoelectric Element of the head.
2. The Ribbon Cables are not squarely seated to the Relay Board (HRB) or mishandling of the Ribbon
Cable causes a break in the cable or its connector on the Relay Board allowing a short to occur.

As discussed in the service manual, any time you are looking to disconnect an ink line connection around the
head there are three things that should always be practiced:

1. Depressurize the Print Heads

The print heads are depressurized by depressing 2 plungers for each head, the illustration below
shows the plungers for the K1 and K2 heads

Copyright 2015 RICOH Americas Corporation. All rights reserved.

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Tech Service Bulletin No. D124 008

2. Cover the Print Head to prevent ink spills

When a new print head is ordered, each comes with a sheet protector that is inserted over the head
to protect it from any ink that drips to prevent the ink from getting down to the ribbon cables as
illustrated below. The protectors need to be used every time a head is installed to prevent damaging
the new head.

If youre not replacing a print head and for any reason are looking to disconnect any of the ink lines you
still need to take a precaution to prevent any ink from running down to the base of the head on the ribbon
cables. Technicians can make their own protective sheets using any mylar sheet or other plastic or they
can order the sheets using the part numbers below:

Black Protector

Color Protector

3. Cap any hose lines as they are disconnected

When installing a new head, youll receive accessory plugs and caps that are used to to seal the lines after
theyve been disconnected.

Accessory plug being used to seal a hose

Accessory plug and cap used together a hose port


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Tech Service Bulletin No. D124 008

Technicians can order the Accessory plug and caps as needed with the part numbers below:

P/N - J0187520 (qty 10)

P/N - J0254685 (qty 5)

The final area that technicians need to give extra attention is the ribbon cables and connections to the Relay
Board (HRB). The cables should seat squarely into each connector and then locked into place with the cable
locks. If youre not sure if one is seated correctly, pull very easily and see if the ribbon cable comes out of the

Cable Locks
In troubleshooting, when receiving the Close Front Cover message, check to see if Fuse 13 on the back of
the MCU Board has blown. If it is, the head caused this problem. Replace the MCU Board but you will first
need to identify what took out the MCU Board and fix or replace that item as well. If working with a particular
head, always start there and see if ink or cleaning solution could have spilled down onto the bottom of the
ribbon cables. With the illustration below it is pretty obvious that black ink has made it to the base of the
Spilled Ink

A clean
If the ribbon cables are clean all the way down to the base of the head as seen in the upper left photo, then
look closely at the ribbon cables to look for breaks/cracks in the cable and then move on to the connections
of the cables to the Relay Board. This board can be removed and inspected, look at the connectors for the
ribbon cables and look at the etchings on the back side of the board for defects. If this looks okay you next
need to follow the ribbon cable from the relay board at the back of the carriage up and over the top of the
machine and down the back to the MCU. Again youre looking for breaks/cracks in the cable and to see if
there is any issue with the connection of the cable at the MCU.


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Tech Service Bulletin No. D124 008

How to Troubleshoot the Close Front Door Message:

Before starting to troubleshoot:
1. Power OFF the unit
2. Unplug the unit.
Remove the MCU PCB and confirm that Fuse 13 which is located on the back of the board is blown. This is
done by making a continuity check across the fuse pins.

Fuse 13
Rear of MCU

When its confirmed that this fuse is blown, the next step is to identify which part of the 5 volt circuit took out
the fuse. This fuse is protecting the power supply when there is an issue with the heads. So with the fuse
blown, the MCU will not turn on the 37v line from the Power Supply giving us the error message.
If work was done in or around one or both of the two heads; revisit what was done and determine if one or
both of the heads is bad. As mentioned previously in this bulletin, if any ink and cleaning agents have been
spilled on the ribbon cables for the heads, it is recommended that head be replaced. The Fuse on the MCU
should protect the HRB PCB, but if both heads are being removed, at this point, it would also be advisable to
take the time to remove the HRB PCB from the rear of the carriage and check the boards etching on the
front and back for signs of bad etching. Also check for damage to the ribbon cable connector locks on the
front of the HRB PCB. If there are any damaged connectors or signs of damage to the etchings on the HRB
be sure to replace that item. Again, if there is no sign of damage there should be no reason to replace the
As a final note, when you come back to perform repairs for the Close Front Cover message, always install
the print head (s) first because if a new MCU is installed and the unit gets powered ON before any shorted
head is replaced, the fuse 13 will be blown again.
If a print head has run less than 65,000 sq/ft and you feel the need to replace it because of a continual need
to run cleanings, contact the TSSC for assistance with troubleshooting before just replacing the head.
Looking at the circuit to the left, the
components that can short to cause the
open door message are in RED.
When Fuse 13 is blown, it is trying to
protect the 37v circuit. To troubleshoot
start at CN205 tracking back to the HRB
and Print Heads 1-4 and replace any
components in red that were shorted or
they will take out Fuse 13 again on the
next MCU PCB.
The HRB does not have components to
determine if this is bad, so look for
broken ribbon cable connectors or burnt
circuit etchings.

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