INSTRUCTIONS GUIDE

FOR BLUE AIR TICKETS ISSUANCE

A. INTRODUCTION
BLUE AIR Company is using an internet reservations system Open Booking, which is remarked for its
simplicity, the easiness in utilization and reliability. Also, driven by the desire of having successful
collaboration with the travel agents, BLUE AIR offers you the possibility of using this online reservations
system, which allows a better distribution of our services and a richer offer of your agency.

B. ACCESS
To access BLUE AIR Companys reservations system, you will have to register the agency on our website.
Open an internet browser window and type www.blueair-web.com . On this web page select from the
main menu the category BLUE AIR AGENCIES. Herewith, you will find the special button for AGENCY
REGISTRATION.

Following your registration, you will log in to the system by introducing the Username and Password
received. On BLUE AIR AGENCIES page on our web site, you will find a link named REGISTERED
AGENCIES LOGIN that you have to access.

A new page will open where you will have to fill in the identification data (username and password).

Blue Airs IT Department recommends for security reasons using both AVG antivirus and Spybot, thus to
protect your computer and the safety of the data transmitted on the Internet from eventual attacks of
the Spy programs or potential viruses, offering you in the same time the possibility to access the
reservations system in maximum secure conditions regarding the secured protection of the financial
transactions, and also regarding the credit/debit cards.
Blue Air is not responsible by any means of eventual frauds that might occur as a result of an
inappropriate usage of the reservations system or related software that doesnt assure an optimum
security.

By the time your access to the reservations module has been checked, the main page of the system will
appear to you.

In the left side corner you can see your credential. In the box you have 3 links: Search Flight, My
Bookings and Profile details. If you click the link Profile details you can set your own password. Once
you choose a new password that will be the password you login with, in the future.

On the left side of the screen you will see two buttons: Search Flight, from where you can make a
booking and My Bookings were you can view your booking and where you can make name, route, date
changes etc.

C. SELLING OF A TICKET
By the time your access to the reservations module has been checked, the main page of the system will
appear to you. Here you can create a booking.
For selling a ticket you shall follow 6 easy steps:
1. FIRST STEP- SEARCH

In the first part choose origin, respective the destination. Likewise, in the left side you can choose the
type: Round Trip or One Way. Fill in the travelling period, departure and return dates. You can choose
the currency to view the price of the tickets (RON, EUR, USD, GBP). Fill in the number of the passengers
that wish to travel in the boxes according to their age as Adult, Child, Infant. The difference between
Adult, Child and Infant will be reflected in the tickets fare.
For groups bigger than 10 persons, please contact BLUE AIR at the phone number 004 021 208 86 30 or
by e-mail at groups@blue-air.ro .
Click the search flights button to search for flights and receive the results.

2. STEP 2 - CHOOSING THE FLIGHT

From the Departure and Coming back chart choose the appropriate flight, depending on the date or fare
class (price). You can view more details for the flight in the pop-up window.

After you choose the flights from the Departure and Coming back lists, you will find below a resume of
the information regarding the chosen tariffs and taxes, as well as the fare rules.
The next field is Payment Type, where you can choose your credit card type you wish to pay with.
Very important, before going further, you must read the Travel Conditions and tick the box according to
whom you agree:

3. STEP 3 SERVICES
Within step 3 the flights are being presented and you can choose special services like hold luggage, taxi
pets and hold booking (for 24 h). At this step you can also choose to make free online check-in for
certain routes, and you can choose the seats in the airplane by clicking on them.

When using the hold booking option, please bear in mind that you have to keep a separate record of
your reservations, because they will not be listed in My Bookings. In order to confirm a hold booking
you have to retrieve the PNR by filling in the reference number and email address.

In case you wish to mention Special Services , tick the box I need to specify additional services and a
list will appear from where you can choose, like the one below:

4. STEP 4 PASSENGERS
First you need to fill in your agencys contact details and the contact numbers of the clients that will be
flying.
Following this, you will fill in client telephone and the passengers details:
The details of the passengers will be filled in correctly and complete, observing the mandatory fields:
full name, birth date an nationality.
Attention! For London flights there will be mandatory fields which include information about the
identity card that will be used by the passenger and destination address.
At the end click the button Continue.

5. STEP 5 PAYMENT
Within this step you will find all the flight details and final price. To make the payment you can
choose one of the payment methods that you see on the Payment Type.

Next step, fill in cardholders name, its number, the expiring date, the CVC of the card, then click Yes, I
confirm my payment.

6. STEP 6- RESERVATION
After the completion of the process, a new window will open containing all the details of your
reservation, of the itinerary and the passengers.

D. FINDING A BOOKING
With the option My bookings from the menu on the left side, you will be able to find and view a booking
by adding some filters: record locator, passengers name, etc.

If you wish to view a booking, click the button View from the border in the picture below:

This is how the itinerary of a viewed reservation should look like:

E. CHANGING A BOOKING
If you wish to modify a booking, use the Change button from the border in the picture below:

After you clicked this button, you will find in the menu on the left 4 links: Contact Change, Edit
Passengers, Flight Change and Modify Services:

If you choose to change flight dates, click the button Flight Change on the left and from a page like the
one below, you can change the Departure or Coming Back dates. To choose a new date you have to tick
the box Check this box to search for a new flight.

You can change the traveling date, the flight route or the passengers name and the costs will be
automatically updated by the system.
If you wish to add an SSR (Special Service Request, e.g. baggage, sporting equipment, etc) you will click
the Modify Services button on the left.
IMPORTANT: After you made the changes, dont forget to click Finalize button and proceed with the
payment in the next step.

F. MENTIONS
For any kind of information regarding the use of the system, please contact BLUE AIR at phone number
(004)021 208.86.00 or by e-mail at infoagentii@blueair.ro .
It is not allowed modifying or trying to modify the reservations system.
BLUE AIR reserves the right to modify the fees and taxes based on its own strategy.