BANK NAME HERE

POSITION DESCRIPTION
TITLE:

Wire Transfer Specialist

GRADE:

FLSA:

Non-Exempt

SEGMENT:

Operations

CATEGORY:

Full Time

SHIFT:

Monday-Friday; 8:00 a.m.5:00 p.m.

SALARY RANGE:
LOCATION:
REPORTS TO:
DATE:

00
$0000 - $0000 Per Month
LOCATION
SUPERVISOR
May 17, 2016

SUMMARY
The Wire Transfer Specialist is responsible for performing operational support duties of the Wire Transfer Department.
Assists the Wire Transfer Manager as directed; creates, verifies, issues and receives wire and funds transfers for
processing; performs daily callback and account reconciliation activities; monitors the status of wire and funds transfers;
investigates and researches disputes, and suspicious or fraudulent issues in accordance with state and federal
regulations. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special
department projects.
Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking
regulations.

ESSENTIAL DUTIES
1.

Provides support to all areas of the department as directed or where service or assistance is needed; demonstrates
superior customer service with appropriate follow through with involved customers and employees.

2.

Accurately creates, verifies, issues and receives wire and funds transfers for processing according to instructions
and within established deadlines, policies, procedures and authorization limits; reviews transaction for OFAC
compliance; ensures appropriate account has sufficient collected funds for outgoing wire transfer requests; credits
appropriate account for incoming wire transfer requests or forwards transaction to branch or department for
processing; monitors wire transfer systems operational status; prepares, processes and maintains related
documentation in compliance with Bank policy and audit standards.

3.

Maintains accurate and updated physical and electronic records of all correspondence related to wire or funds
transfer transactions; ensures physical documentation is scanned for historical archive purposes.

4.

Performs daily callback of transactions and account reconciliation activities; ensures settlement, general ledger and
customer accounts are properly balanced; researches and rectifies out of balance conditions; processes and ensures
timely clearing of all exception items for both issuers and acquirers; responds to inquiries.

5.

Provides a full range of professional, technical and general support to customers and Bank personnel regarding the
proper execution of wire transfer transactions; assists customers with Internet banking related transactions, settings
and overall product usage; handles routine inquiries and answers questions; provides step by step technical
instruction and support via telephone, e-mail or in person; responds to customer inquiries or complaints and
forwards messages as appropriate; troubleshoots and resolves problems within given authority.

6.

Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product
usage; accurately performs customer setups on the system; makes changes to existing customer setups; prepares
contracts and necessary documentation for customer signature; originates and maintains customer files; enters
customer information into various computer programs; follows up on missing information or documentation;
conducts daily callback of maintenance reports.

7.

Evaluates, responds to and corrects any audit exceptions or concerns related to wire transfers and postings.

WIRE TRANSFER SPECIALIST

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POSITION DESCRIPTION CONTINUED

8.

Reviews and monitors wire and funds transfer transaction activity through reports and computer terminals to track
trends, usage and ensure large or suspicious transaction reporting requirements are met; submits various periodic
reports to Bank management.

9.

Assists in the investigation of all issues related to disputes, suspicious or fraudulent wire transfer claims or activity;
prepares related reports for Bank management and appropriate law enforcement and federal agencies in accordance
with state and federal regulations.

10. Assists in the proposal process regarding corporate wire transfer services; conducts associated duties to ensure an
accurate and timely response; helps coordinate the establishment of such services for customers.
11. Assists in the development and implementation of new or enhanced wire transfer products and services; acts as
liaison between the Bank and system vendors for the purpose of troubleshooting and product development.
12. Helps coordinate wire transfer related training presentations with Bank personnel, including material presented to
employees during the new hire orientation process.
13. Maintains a proficient knowledge of all applicable banking rules and regulations.
14. Assists in special projects and tasks for the department as directed.
15. Operates computer terminal or personal computer to process account activity, determine balances and resolve
problems within given authority.
16. Answers telephones, answers questions and directs callers to proper Bank personnel.
17. Assumes responsibility for various department functions in the absence of staff members or in overload situations.
18. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity;
upholds organizational values; accepts responsibility for own actions.
19. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences;
educates others on the value of diversity; promotes working environment free of harassment of any type; builds a
diverse workforce and supports affirmative action.
20. Follows policies and procedures; completes administrative tasks correctly and in a timely manner; supports the
Banks goals and values; benefits the Bank through outside activities.
21. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to
report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and
all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to ones own actions
and conduct.

SECONDARY DUTIES
The position of Wire Transfer Specialist performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY
The position of Wire Transfer Specialist is not responsible for the supervision of any employee(s).

ENVIRONMENT AND PHYSICAL ACTIVITY

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The incumbent is in a non-confined office type setting in which he or she is free to move about at will. The position
includes driving a Bank or personal owned vehicle approximately PERCENT of the time which includes exposure to the
outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors,
drafts, etc.
The incumbent, in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to
NUMBER pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted
focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, cellular telephone, beeper, copy and
fax machines, adding machine (calculator), check protector, microfilm equipment, encoder, money counter, credit card
terminal, typewriter, computer terminal, personal computer and related printers.
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work,
problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical
reasoning, stress, training others, multiple concurrent tasks and constant interruptions.

MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the
satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or
ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from
these guidelines.

High school diploma or general education degree (GED); or TIME PERIOD of related experience and/or training; or
the equivalent combination of education and experience. Work related experience must consist of wire or funds
transfer support background in the financial services industry. Educational experience, through in-house training
sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.

Basic knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the
Banks products and services.

Basic experience, knowledge and training in wire or funds transfer activities, terminology and products and services.

Ability to write, pronounce, understand, process and accurately balance large dollar figures in foreign and domestic
currencies.

Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

Good organizational and time management skills.

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word
processing, spreadsheet and specialty software programs.

Intermediate typing skills to meet production needs of the position.

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Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add,
subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate
routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry
out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to
customers and employees.

Ability to deal with simple problems involving multiple facets and variables in standardized situations.

Ability to work with general supervision while performing duties.

Current STATE drivers license and a vehicle with appropriate insurance coverage if required to drive in the course of
performing assigned duties and responsibilities.

Management reserves the right to change this position description at any time according to business needs.

WIRE TRANSFER SPECIALIST

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