T H E A C I E V E N T T H AT B R I N G S E U R O P E A N D A S I A T O G E T H E R

T O S H A R E S T R AT E G I E S F O R S U C C E S S

A C I

E U R O P E

&

A C I

A S I A - P A C I F I C

P R E S E N T

Hosted by:

1 1 - 1 3

N O V E M B E R

2 0 1 3 , D O H A
Official airline:

Q a t a r

Hosted by:

N a t i o n a l

Official airline:

C o n v e n t i o n

C e n t r e

Platinum Sponsor:

5 C O N F E R E N C E S / / 2 S O C I A L E V E N T S / / 6 airport tours

sho w
preview

Event theme:

BEYOND

AIRPORTS
PRESENTING THE IDEAS, PROCESSES, SOLUTIONS AND EQUIPMENT FOR FUTURE AIRPORTS

organisations spea k ing or e x hibiting include :

w w w . a i r p o r t - e x c h a n g e . c o m

CEIA
Threat Detection
through

Electromagnetics
Security
Metal DetectorS
pd140svr,
Enhanced Hand-held Metal detector

CEIA EMD application

EU
St andard 3
Cert ified

BottleD
liquiDS Scanner
CEIA EMA application

autoMatic
Screening DeviceS
for non-Metallic cargo

APPROVED

by Governm
ental
Securit y Au
thorities

CEIA EMIS application

Phone: +39 0575 4181 Fax: +39 0575 418298 e-mail: infosecurity@ceia-spa.com

w w w.c e i a .n e t

w e lc o m e to D OHA 2 0 1 3
Hosted by:

Official airline:

Message from our host

Official Partners:

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Platinum Sponsors:

It is a great privilege for Doha

International Airport to host the
2013 ACI Airport Exchange in the
State of Qatar.

new home for Qatar Airways Hamad

Established in 2006, ACI Airport

We at Doha International Airport are

Exchange traditionally alternates

extremely excited to host this years

between Europe and Asia, but returns to

ACI Airport Exchange and we will

the Middle East with this years edition

ensure we deliver the high levels

International Airport, which promises to

set a global benchmark in service and
quality.

Gold Sponsors:

fo

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being held in our capital city.

of hospitality for which our country

is so renowned, to complement the

The three-day event will take place at the

exciting and ambitious plans ACI have

iconic Qatar National Convention Centre

for the exhibition and conferences.

Bronze Sponsor:

between 11th and 13th November, 2013.

We look forward to welcoming you.
Airport Exchange is renowned for
delivering a world-class conference,

Yours sincerely,

exhibition and social networking

H.E Akbar Al Baker

programme, and it comes to Doha

Chief Executive Officer, Qatar Airways and

in a year of the opening of our brand

Doha International Airport

airport

Official Media Partners:

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Reasons to Attend
Expected attendance of more than 2,000
decision-makers for the worldwide
community of air transport stakeholders
Five individually tailored conference
programmes to meet the demands of many
areas of expertise, plus the Keynote Arena
Three workshops on baggage, commercial
development and airport design
Pick and choose conference sessions to
create your own unique agenda
Six tours of the new Hamad International
Airport to meet specific areas of interest
Large exhibition hall showcasing leading
products and services
Free passes to view showcasing
companies, and presentations from
the supplier conference stage on the
exhibition floor
A luxurious evening social programme to
maximise networking
See firsthand the exponential growth of Qatar
Speaker presentations provided to
delegates post-event
Enhanced networking both before the
event and onsite

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event overview

2006, 2007
Madrid

2008
Berlin

2009
Barcelona

2010
Istanbul

2011
Abu Dhabi

2012
Amsterdam

Now moving between Europe & Asia

The event has been hosted by Aena, Berlin Airports, TAV, ADAC,
Schiphol and now Doha International Airport since its launch in 2006.

EVENT THEME
In Amsterdam we introduced for the first time, to mass acclaim, an event theme of
Airports 2020 which permeated through every part of the show. In Doha we will take
that strategy one step further with our new event theme of Beyond Airports 2020, so
conference presenters and exhibitors will not only showcase their latest solutions to the
challenges of today, but also concepts and launches of brand new offerings ideal for the
airport of the future, which will have to be hospitable, efficient, reliable, inspiring and
sustainable if they are to succeed in the eyes of airlines, regulators and passengers.

BEYOND

AIRPORTS
PRESENTING THE IDEAS, PROCESSES, SOLUTIONS AND EQUIPMENT FOR FUTURE AIRPORTS

2013
Doha

The appeal of Doha

as a destination
Doha is the capital city of the State of
Qatar, situated on the Persian Gulf. Doha has
evolved from a small pearling and fishing
city to a multibillion dollar international
business, financial and cultural centre,
whilst maintaining traditional values
and preserving the countrys heritage
throughout its growth. Dohas culture is

dedicated to limitless hospitality, with

evident investment in impressive facilities
which serve the elite sporting community.
The encouragement of a public appreciation
for Islamic and Middle Eastern culture, with
works spanning three continents and 13
centuries on offer at the Museum of Islamic
Art and Souq Waqif showcases the history

and vitality of Dohas marketplace.

Doha offers a wide range of accommodation,
with well-known global hotel brands catering
to all levels of comfort and convenience
for business and tourists alike. There is an
extremely high calibre of restaurants available
with established international chefs such as
Gordon Ramsay and Guy Savoy on offer.

The global significance of Qatar

As one of the fastest growing economies in the
world, Qatar has rapidly become an important
destination on the global stage. Categorised
as one of the richest nations in resources
and culture, Qatar possesses the will and
determination to overcome all circumstances
and position itself as a unique destination on
the global platform.
Qatar is home to the finest cultural
landmarks, some dating back thousands
of years, demonstrating the nations rich
history and culture. In addition, Qatar is

home to the Al Jazeera network and has a

series of world-class museums that house
some of the worlds finest art collections. At
its cultural heart, Doha offers art galleries,
music concerts, opera and theatre for visitors
to enjoy.
Qatar has taken centre stage on the platform
of international events and the biggest
testimonial to its advancement in this field
is its winning bid for the upcoming 2022
World Cup, the event that will alter not only
Qatars but also the regions global position.

Jos Nijhuis, CEO, Schiphol Group passed the hosting baton

to Patrick Muller, Executive Vice President, Doha
International Airport at last years show in Amsterdam. Upon receiving
the honour Patrick said: What we just witnessed here was something
spectacular, but we are very much looking forward to topping that in Doha.

event overview
Since its launch in 2006, Airport Exchange has established
itself as ACIs largest meeting and continues to be the
premier industry event at which expertise is shared,
business relationships are formed and industry
development is the principal goal.

Who Should Attend?

This is a must-attend event for senior and middle management from airports, airlines, government agencies, regulators, ground
handlers, architects, engineers, consultancies, suppliers and buyers with responsibilities for the following areas and more...

Security / Planning / Operations / Airfield / Ground Operations

/ Ground Handling / Winter Services / Environment / Airside /
Technology / Information Systems / E-Commerce / Passenger
Processing / Procurement / RFID / Facilitation / Project Delivery /
Master Planning / Network Planning / PRMs / Marketing / Policy /
Training / Customer Service / Wildlife Control / Baggage Processing
/ Maintenance / Design / Financial / Check-in / Automation /
Technical / Engineering / Safety / Capacity / Commercial /
Human Resources / communications

08

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REGISTRATION
OPENING HOURS

EXHIBITION
OPENING HOURS

CONFERENCE
OPENING HOURS

Monday 11 November

Tuesday 12 November

Tuesday 12 November

16:00 18:00

08:00 17:30

09:00 17:30

Tuesday 12 November

Wednesday 13 November

Wednesday 13 November

08:00 17:30

08:30 15:00

09:00 15:00

World Business
Partner Meeting

DISCOUNTED
FLIGHTS of up to
25% WITH qatar
airways

Wednesday 13 November

08:30 14:00

BOOK YOUR
ACCOMMODATION
EARLY
ACI has reserved discounted hotel
accommodation at a number of hotels in
Doha, for Airport Exchange delegates,
which can be requested through our hotel
booking agency Congrex Travel.
Discounted rates are available for a limited
period only, after which they are subject to
availability and the best available rate at

Monday 11 November 2013

16.00 - 17.30
Location to be announced shortly
For more details, please contact Yulia
Plyusnina, Programme Development
Coordinator, ACI EUROPE,
via tel: +32 (0)2 552 09 83 or email:
yulia.plyusnina@aci-europe.org

the time. November is a very busy time in

Doha, with several large congresses taking

Sponsored by:

place so please book as soon as possible to

avoid disappointment.

AIRPORT EXCHANGE
2013 OFFICIAL CARRIER
Qatar Airways will be offering
a special group discount of up
to 25% on published fares
For further information on making a
reservation please visit:
www.airport-exchange.com

Transport to and from the conference

venue as well as both social events will be
from the ACI Recommended Hotels only.
Visit www.airport-exchange.com for
further information
Further information can be found at
www.airport-exchange.com

VISAS
Qatar adopts a visa-exemption policy
for more than 30 countries, as well as
the GCC members, to boost tourism. The
current regulations are applicable to
GCC residence permit holders.

DINING
All attendees are invited to
lunch and refreshments on the
exhibition floor. Complimentary
refreshments are provided for
Conference Delegates and lead Stand
Personnel in the designated Delegate
Catering Area. Exhibition visitors
are invited to take advantage of the
exceptional public catering on offer.

airport

ACI
Committee
Meetings
These ACI committees will
also meet in Doha immediately
after Airport Exchange:
ACI Asia-Pacific Security
Committee
ACI World Facilitation and
Services Standing Committee

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Why visit the exhibition?

Our largest
ever
exhibition
Airport Exchange is
renowned for delivering
the most diverse
exhibition in the airport
sector, showcasing the
very latest products,
services and solutions in
the airport market, and
uniquely securing visitors
from all levels of airport
and airline management
from around the world.

latest airfield, apron and safety

equipment, visitors will also see many
new design and engineering concepts,
plus launches of brand new offerings
that exhibitors believe will be ideal for
the airport of the future.

10

airport

PRESENTING THE IDEAS, PROCESSES, SOLUTIONS AND EQUIPMENT FOR FUTURE AIRPORTS

Platinum Sponsors:

Gold Sponsors:

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processing systems through to the

AIRPORTS

security, baggage and passenger

BEYOND

(Correct at time of going to press)

As well as viewing the very latest

Event theme:

ndazi

ACI EUROPE EVENTS

ACI World
Airport Carbon Accreditation
Amor Group
Analogic
Aviation Media
BEMO USA
Beumer Group
Bruel & Kjaer Ems
Bruker Detection
CCM Airports
Ceia Spa
Cofely
Concessionaire Analyzer+
DSA Detection
Dubai Technology Partners
Esri
FLIR Systems
Gilardoni
Korea Airports Corporation
Morpho Detection Inc
NATS
Perin Generators
Rapiscan Systems
Routes
Searidge Technologies
Smiths Detection

Hosted by:

fo

future
concepts on
display

Exhibitors and
sponsors already
confirmed include:

Bronze Sponsor:

Exhibition
passes to
ACI Airport
Exchange
are free
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4 display
zones

now
70%
sold

to complement the myriad of

solutions and concepts in
the exhibition:

ARCHITECTURAL SHOWCASE
Highlights from the world tour of the
first-ever museum exhibition of airport
architecture, Now Boarding: Fentress Airports

Exhibitor Seminar Theatre

Visit the Exhibitor Seminar Theatre on the
exhibition floor where leading industry
suppliers will contribute their Beyond Airports
2020 ideas across the following subjects:
Baggage Advancements //
IT & Systems // Security Solutions //
Airfield Solutions

VEHICLE DISPLAY AREA

This area will highlight the latest vehicles
on the market for airport purposes, from
eco-friendly airside cars through to the latest
crash fire rescue trucks.

innovation showcase
A large digital display screen will showcase
innovative new initiatives improving
efficiency, performance and customer
satisfaction at airports across the world.

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Architectural zone
Highlights from the world tour of the

Denver Art Museum and renowned architectural

Korea; Los Angeles International in Southern

first-ever museum exhibition of airport

curator Donald Albrecht. This exhibition allows

California; and Denver International in Denver,

architecture, Now Boarding: Fentress Airports

visitors a rare opportunity to explore the evolution of

Colorado are showcased in the exhibition.

+ The Architecture of Flight, will be on

airport design and to discover the creative process

Discover the art, innovation and insight of modern

display at the Airports Council International

of Curtis Fentress, whose airports are known for

airport design at this special highlights exhibition of

conference Airport Exchange 2013 in Doha

their functionality and beauty, says Albrecht.

Now Boarding: Fentress Airports + The Architecture

from 11 through 13 November 2013. Now

Through film, animation, models, and

of Flight, sponsored in part by ACI Airport Exchange

Boarding takes visitors on a multi-media

photographs, the highlights from the exhibit

2013. The exhibition highlights will be on display

journey through the past, present, and future

showcase the advancements of design

only for the duration of the conference, before they

of airport architecture, focusing on the work

through the history of flight and air travel,

rejoin the full exhibition in Los Angeles, California,

of Curtis Fentress and the global architectural

three modern international airports, and the

which opened in March 2013. Now Boarding:

design firm he founded, Fentress Architects.

imagined future of airport architecture and

Fentress Airports + The Architecture of Flight will

Now Boarding is a collaboration between the

function. Incheon International in Seoul, South

be travelling internationally through 2015.

innovation showcase
A large digital display
screen in the exhibition
will showcase innovative
new initiatives improving
efficiency, performance
and customer satisfaction
at airports across the
world. These stories will
be delivered through video
footage and interviews with
the senior executives involved
in bringing these exciting
new efforts to fruition.

Singapore
Changi Airport
social tree

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Exhibitor Seminar Theatre

Visit the Exhibitor Seminar
Theatre on the exhibition
floor where leading
industry suppliers will
contribute their ideas to
meet our Beyond Airports
2020 theme covering
the following subjects:

 aggage Advancements
B
IT & Systems
Security Solutions
Airfield Solutions

Speaker schedule to be
announced shortly.

Vehicle Display Area

This area will highlight
the latest vehicles on the
market for airport purposes,
from eco-friendly airside
transportation through to
the latest crash fire rescue
trucks and safety machinery.

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Social
Events
Airport Exchange is
renowned for its events and
our host Doha International
Airport, will provide
attendees with a taste of
traditional Qatari culture
and hospitality. The welcome
reception and gala dinner
will be held in Doha in five
star locations ensuring for
delegates an unforgettable
and unique experience.

14

Airport Exchange 2013

Gala
Dinner

Welcome
Reception

Tuesday 12 November

Monday 11 November

19.30 - 21.30

19.30 - 23.00

exciting locations to be announced shortly

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six separate HAMAD INTERNATIONAL AIRPORT

TOURs CONFIRMED FOR ACI AIRPORT EXCHANGe
Monday 11 November. Details and timings will be made available upon registering.
The new state-of-the-art
Hamad International Airport has been
designed to be a luxurious and highly
efficient gateway to Qatar and the rest of
the world. At 590,000 square metres the
passenger terminal complex is the largest
building in Doha and has the design capacity
for 30 million passengers upon operation.
Hamad International Airport is set against
the edge of the Arabian Gulf and is partially
built on reclaimed land. The column free
check-in hall spans 25,000 square metres
to accommodate the 138 check-in counters
spread across five islands for passengers
comfort and convenience. The 28,000
square metre retail area is a focal point
in the terminal which includes stores
such as Qatar Duty Free and a number of
well-known brand names. Its state-ofthe-art facilities, welcoming atmosphere
and friendly personnel are poised to
redefine the way its customers travel and
do business. The airport has two 100-room
luxury transit hotels to offer passengers
an opportunity to relax, refresh and
rejuvenate themselves in-between flights.
Hotel guests, as well as Qatar Airways
First Class and Business Class passengers
will have access to resort quality facilities
that include 2 squash courts, a 25 metrelong swimming pool and 5-star spa for
passengers to relax while in transit.

With one third of the worlds population living

within a 4-hour flight from Doha and twothirds of the population within an 8-hour flight
(4.5 hours from Delhi, 5 hours from Moscow,
6.5 hours from London, 8 hours from Kuala
Lumpur) Qatar is quickly becoming a major
travel and transit hub.
Hamad International Airport has been
designed with the worlds largest passenger
aircraft in mind the Airbus A380. Both
runways have been designed to accommodate
a fully loaded Airbus A380 along with 6 contact
gates that will cater specifically for the A380
and the largest free span aircraft maintenance
hangar in the world.
The cargo terminal at Hamad International
Airport is one of the largest in the world and

airport

has the annual capacity for 1,400,000 tonnes of

cargo and features a fully automated storage
system. Hamad International Airport also
features a uniquely designed mosque for
passengers and the public, a crescent shaped
air traffic control tower, a catering facility with
the capacity to produce up to 100,000 meals
per day and an Emiri terminal.
DIA will offer the following six tours to
satisfy different areas of interest:
General
Technology
Security
Baggage handling
Retail / Passenger experience
Operations

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2013 conferences
The Best conferences in the business
by the industry, for the industry
ACI conferences are recognised to be of the highest quality in the industry and once again Airport Exchange
2013 will deliver a series of individually tailored conference programmes running parallel, highlighting the very
best case studies from around the world, and the best ideas for future airport facilities and operations.

Why attend multiple conferences when you can learn about all
areas of the air transport business at just one?
Combining all of ACIs specialist conferences, this years programmes (developed in close collaboration
with ACI EUROPE and ACI Asia-Pacifics technical committees) are set to provide a fantastic
learning experience, bringing together the foremost experts in their fields to share knowledge and
expertise, as well as best practice case studies from airports across both Asia and Europe as well
as speakers from outside the sector to provide fresh input and alternative approaches.
At certain points the conference streams will come together also to debate topics
which should get input from different airport and airline departments.

The conferences are:

security summit &
border control

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operations
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The Security Summit is renowned as the

annual meeting place of airport security
managers and provides an invaluable forum
for industry discussion and progression. This
years conference will focus less on technology
and more on the human factor in airport
security processes.

16

This conference will assess how

technology initiatives and management
strategies can effectively deal with
crisis and disruption, and enhance
safety whilst facilitating growth for the
airport industry beyond 2020.

airport

This conference stream will deliver

case studies on broad development strategy
covering everything from real estate to
environment to new facilities, to help our
audience effectively plan how it should develop
and manage its facilities in the years to come.

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The Keynote Arena

Sponsored by:

Further to the success of its introduction in Abu Dhabi the Keynote Arena will return to Doha, and we have set aside a large conference room at
the QNCC where over two conference days a number of the air-transport sectors most influential figures will deliver keynote addresses relating to
our theme of Beyond Airports 2020, as well as the latest developments, strategies and lessons learned across their business.

speakers include:
H.E. Akbar Al Baker, CEO, Doha International Airport & Qatar Airways
Mr. Al Baker has been a successful businessman in Doha for more than 25 years, and is also Chief Executive Officer of several divisions
of Qatars national airline - these being Qatar Airways Holidays, Qatar Aviation Services, Qatar Duty Free Company, Doha International
Airport, Qatar Distribution Company and Qatar Aircraft Catering Company. He has been a Non Executive Director of Heathrow Airport
Holdings Ltd. since February 2013. He has been a Director of Cargolux Airlines International SA since September 8, 2011, and also
holds a private pilot license.

BERTRAND PICCARD, Initiator and President of the Solar Impulse project

Born into a Swiss dynasty of explorers and scientists, who conquered the heights and the depths of our planet - Bertrand Piccard is
a Psychiatrist, aeronaut and renowned lecturer, chairman of the Winds of Hope humanitarian foundation and goodwill ambassador
for the United Nations, and uses his family heritage to deal with todays global challenges. A pioneer of ultralight flying in the 70s, an
airplane and glider pilot, Bertrand Piccard achieved in 1999 the first ever non-stop round the world balloon flight, the longest flight in
terms of duration and distance in the history of aviation. Combining exploration and protection of the environment, he initiated the
Solar Impulse project to promote renewable energies and new technologies which in 2015 will see a solar airplane circumnavigation of
the globe. This revolutionary innovative project leveraging technological prowess and the spirit of adventure by means of an airplane
has recently completed the historic crossing of the United States, west to east, over a two-month period in the summer of 2013.

IT, Facilitation and

Customer Service
Conference

This conference will bring together

industry experts to share experiences and
solutions on existing and future IT infrastructure
and services. This conference will focus on
the development of self-service innovations
and technology, and if a fully automated
passenger experience is the ultimate goal.

The 1st ACI Digital

Engagement Summit

Inspired by the recent emergence of

how digital technology has created a direct
relationship between airport and passenger.
The summit will examine how airports
activities on social networks and the prevalence
of airport smartphone Apps are empowering
the passenger, and likely future developments.

more keynote arena

speakers to be
announced soon

Interactive
workshops

These interactive workshops will

provide an invaluable forum for learning
and debate on key subject areas where
there are significant developments afoot.
Each workshop will benefit from guest
speaker presentations providing case studies
on exciting new projects, and an expert
moderator who will stir discussion and
extensive interaction between the panel, and
the audience. Workshops will run on:
Airport Design and Facility Delivery
Baggage Advancements
Commercial Development

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tuesday 12 november

opening session/ first working session

keynote
arena

security
summit

airport
operations

Sponsored by:

Sponsored by:

In partnership with:
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Keynote Address in main hall

for all conference delegates

09.00 10.00
Keynote Address in main hall for all
conference delegates
Welcome Addresses:

Olivier Jankovec, Director General, ACI EUROPE

Beyond Airports 2020: Thinking beyond technology

and back to the most important element for all travel
facilitators people

Beyond Airports 2020: Driving efficiency

to create needed capacity with Europe
and Asias airport networks

11.00 11.45
Opening Session

11.00 11.45
Opening Session

Welcome Address:

Welcome Address:

David Trembaczowski-Ryder, Head of Aviation

Andreas Eichinger, Manager: Safety, Capacity, ATM &

Security, ACI EUROPE

Single European Sky, ACI EUROPE

Keynote Addresses:

Keynote Address:

The changing nature of security threats

Championing the role of airports as

beyond 2020

ground coordinators

Ronald K. Noble, Secretary General, Interpol

Normand Boivin, Chief Operating Officer,

What can passengers expect of airport security

Heathrow Airport

beyond 2020?
Patti Chau, Regional Director, ACI Asia-Pacific

Marjeta Jager, Director for Policy

Coordination and Security, DG MOVE,

keynote Address:

European Commission

Beyond 2020 intensive competition will

mean only exceptional service and
quality will differentiate theworlds

11.45 - 13.00
First working session

11.45 13.00
First Working Session
What could airport operations look
like beyond 2020, and what will be the
role of airports within an integrated
seamless global airspace network?

The approach to security and border

control at Hamad International Airport

Chairman: Brett Patterson, Director of Airside

Qatar Airways and Hamad International

Airport rise to the challenge?

Chairman: Brian Johnson, VP Security,

Chairman, of the ACI World Safety & Technical

Qatar Airways

Standing Committee

The role of iris-based identity

Panel with 5-minute presentation from

each to set the scene
Panellists:

greatest airlines and hubs. How will

verification systems at immigration

points in Qatar
H.E. Akbar Al Baker, Chief Executive Officer,

Brigadier Saleh Al Kubaisi, Head of the Information

Qatar Airways and Doha International Airport

Technology Systems, Department of the Qatar

Ministry of the Interior*

10.00 11.00 Official Exhibition Opening

and Coffee Break

Smiths perspective on delivering their

largest ever contract
Stefan Aust, Director Global Product Management,
Smiths Detection*
How HIAs CommandSpace system
integrates airside, landside and terminal
security and surveillance sensors
to provide real time, facility-wide
situational awareness
A FLIR Systems representative to be confirmed
13.00 14.15 Networking Lunch on the
exhibition floor

Operations, Vancouver Airport Authority and

Jeff Poole, Director General, CANSO

Thomas Brehmer,DirectorofAir Traffic
Management,Hochtief AirPort
Jim Jackalone, Head of Airport Efficiency,Honeywell
Joseph Suidan, Head of Ground Operations, IATA
Kevin Keniston, Long Term Concepts Manager, Airbus
Jorg Oppermann, VP Operations, Doha International Airport
John Swift, Middle East Director, NATS
Questions to consider:
Should airports play the role
of ground coordinator?
How extensive will the use of remote towers be
in the future?
Will all major airports use AOCCs?
Will Electric Green Taxiing Systems be the norm
beyond 2020?
Will all airside vehicles be battery
powered and driverless?
Will all airports use A-CDM within 10 years?
13.00 14.15 Networking Lunch on the
exhibition floor

Platinum Sponsors:

Gold Sponsors:

Bronze Sponsor:

Official carrier:

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IT, Facilitation
and Customer
Service
Conference

airport
development

Beyond Airports 2020: Where expansion and

sustainability go hand in hand

keynote
arena

Beyond Airports 2020: Leveraging new

technologies, improved processes and regulatory
support to provide even greater value and assistance
to passengers than traditional full service options

11.00 11.45
Opening Session

11.00 11.45
Opening Session

Welcome Address:

Welcome Addresses:

Chrystelle Damar, Manager: Environmental Strategy

Federico Bonaudi, Policy Manager - Manager

& Intermodality, ACI EUROPE

Facilitation, Parliamentary Affairs and Regional

Airports, ACI EUROPE & Arturo Garcia, Assistant

Keynote Address:

Director Facilitation and Airport IT, ACI World

How will design shape future airports?

Massimiliano Fuksas, Founder,
Fuksas Design*

Keynote Address:
Exploring the notion of digital airports
Professor Alexander Dreiling,

11.45 - 13.00
First Working Session

Associate Professor and Chair in Airport Innovation,

Queensland University of Technology (QUT)*

What will new airports and facilities

opening beyond 2020 look like, by
what methods will they be built and
delivered and how green will they be?

11.45 13.00
First working session

Chairman: Curtis Fentress, Principal-in-Charge of

Engagement Summit

Joint session with the 1st ACI Digital

Design, Fentress Architects

Panellists:
Nicholas Notebaert, Chairman,VINCI Airports
Mr. Fawaz Abdul-Aziz Al-Farah, President of Civil
Aviation, Kuwait International Airport*
Emanuel Fleuti, Head Environmental Protection,
Zurich Airport

What is the end-to-end travel

experience beyond 2020 from the
passenger perspective likely to
look like in terms of processes and
engagement?

Operations and Infrastructure, Adelaide Airport Ltd

The Chairman will deliver a presentation

to set the scene.
Chairmans Presentation:

Alexander Laukenmann, Senior Vice

Exclusive from the ACI EUROPE Facilitation

President, Fraport

and Customer Service Committee Final

Vince Scanlon, Executive General Manager, Airport

recommendations of Guidelines for Passenger

13.00 14.15 Networking Lunch on the
exhibition floor

Services at European Airports

Giorgio Medici, Customer Care Manager, SEA
Aeroporti di Milano and Chairman, ACI EUROPE
Facilitation and Customer Service Committee
Panellists:
Damien Kobel, Director, DKMA
Jrgen Wchtler, Director Airport Operations,
Hamburg Airport and Chairman of the ACI World
Facilitation & Services Standing Committee
Peter Spurway, Vice President Airport Experience,
Halifax International Airport Authority
Rob Broere, VP-IT PSS, Pax Experience,
Emirates Airlines*
13.00 14.15 Networking Lunch on the
exhibition floor

*invited

tuesday 12 november
second working session

workshop

security
summit

airport
operations

Sponsored by:

In partnership with:
fo

ndazi

ne

ott

ob

r
e
2001

Hamad International Airport Design

and Delivery Workshop

11.00 - 13.00
Hamad International Airport Design
and delivery Workshop
In this workshop speakers will give their

Beyond Airports 2020: Thinking beyond technology

and back to the most important element for all travel
facilitators people

14.15 - 15.45
Second Working Session

14.15 - 15.45
Second Working Session

Security culture and how

it improves security

Safety developments and dealing with

crisis situations

Chairman: Ross Falconer, Editor, Airport Business

Chairman: David McMillan, Chairman,

insights on HIA Design and completion. They

will discuss the vision, development and

Beyond Airports 2020: Driving efficiency to

create needed capacity with Europe and Asias
airport networks

Flight Safety Foundation

How do you establish a progressive

implementation of design in relation to

security culture and can Airport Security

A new runway safety concept devised by

the new Hamad International Airport, in

Management Systems (SeMS) contribute to

Brussels Airport

addition to the trials and lessons learnt

a culture that increases security levels?

Dirk Geukens, Safety Manager, Brussels Airport

from the operational preparation for this

Johnnie Mller, Head of Security,

new facility.

Copenhagen Airports

Chairman: Patrick Muller, EVP,

How do you measure security culture?

Doha International Airport

Anders Lennerman, Corporate Safety and Security

Addressing critical safety issues

Guillaume Auquier, Deputy Director SES,

Director, Swedavia AB
Lessons learned from the ORAT phase

Aroports de Paris
Conclusions from the new European
Action Plan on the Prevention of Runway

Walter Molitor, VP Operational Readiness / Airport

airport safeguarding

Excursions

Transfer, Qatar Airways

Ahmed Al Haddabi, Chief Operating Officer,

Paul Adamson, Head of Airports, EUROCONTROL

Abu Dhabi Airports Company

Operational preparation

Developments in improving safety culture

Jorg Oppermann, VP Operations,

Schiphol has a culture for innovation

at airports

Doha International Airport

and customer service and is developing a

Thomas Christensen, Safety Manager,

brand new security checkpoint facility

Copenhagen Airport

More speakers to be announced soon.

utilising the latest design, technology

and processing methods to create the

Special presentation: How the ACI APEX in

most satisfying security experience for

Safety program is leveraging technical

the passenger yet. What does it have

assistance and knowledge to improve

planned?

airport safety worldwide

Ron Louwerse, Director Safety, Security &

Adrian Cioranu, Project Manager Airport

Environment, Schiphol Group

Excellence Programme APEX, ACI World

15.45 16.30 Coffee Break on

the exhibition floor

15.45 16.30 Coffee Break on

the exhibition floor

more speakers to be announced more speakers to be announced more speakers to be announced more speakers to be announced more speake

Platinum Sponsors:

Gold Sponsors:

Official carrier:

Bronze Sponsor:

fo

ndazi

ne

ott

ob

r
e
2001

IT, Facilitation
and Customer
Service
Conference

airport
development

Beyond Airports 2020: Where expansion and

sustainability go hand in hand

keynote
arena

Beyond Airports 2020: Leveraging new

technologies, improved processes and regulatory
support to provide even greater value and assistance
to passengers than traditional full service options

Keynote Address in main hall for

all conference delegates

14.15 - 15.45
Second Working Session

14.15 - 15.45
Second Working Session

16.30 17.30

Case Studies on the latest

airport developments and
future proofing strategies

Joint session with the 1st ACI Digital

Chairmans Presentation:

Engagement Summit

The emergence of competitive major airlines and

How has MUC approached the

development and procurement for its
new Satellite 2 at Terminal 2?

new technologies & trends changing

the airport over the next three years;
how does your airport compare?

hubs has been a highly positive developmentfor

Philipp Ahrens, General Manager Project Team

Chairmans Presentation: The 2013 IT Trends Global

travellers.

Satellite T2 at Terminal 2, Management Company,

& Regional Survey results including two regional

Munich Airport

perspectives: India and China

Discussion with leaders from the region, and beyond,

Catherine Mayer, Vice President, SITA

will explain how this will play out beyond 2020 with

Keynote Arena for all delegates

An Aviation Leaders discussion

Abu Dhabis multi-billion dollar Midfield

the Middle East,providing thegateways formodern

inbound tourism, and creating vast choice for global

reference to:

Terminal mega-project is one of the

Experiences from YVR of tracking mobile

most ambitious airport projects in the

devices to trace passenger movement

world and will boost airport capacity to

through the airport and using that data to

New aircraft types

40 million passengers a year - a critical

support customer service improvements

Passenger experience

element in Abu Dhabis vision to become

and services to passengers.

The impact of technology

a global commercial hub and thriving

Joint presentation by:

The importance of environmental considerations

destination for international tourism.

Nigel Brownlow, Senior Vice President, InterVISTAS

What can we expect from this new facility

Consulting Inc

and how will it differentiate itself?

Reg Krake, Director Customer Care, Operations,

Tony Douglas, CEO, Abu Dhabi Airports

Vancouver Airport Authority

Competition between the Middle East hubs - and

with hubs in Europe and elsewhere

in consumer choice and facilitating growth

The paramount advantages of unquestioned
safety and security
Quality and customer service
The exceptional importance of retail attraction

Company (ADAC)
changi airport is renowned for its

both at the airport and onboard

The opening of Berlins new airport

outstanding commitment to customer

has been delayed a number of times and

services. where will it go next with

Chairman: CNN Anchor*

has been beset by challenges, which is

leveraging technology for that purpose?

not uncommon for major new airport

Joe Chiu, Changi Airport Group

how would the airport management have

gone about the project differently?

Panellists:
H.E. Akbar Al Baker, Chief Executive Officer,

facilities. With the benefit of hindsight

15.45 16.30 Coffee Break on
the exhibition floor

Qatar Airways and Doha International Airport

Tan Sri Bashir, President, ACI Asia-Pacific

Uwe Hrmann, Head of Strategy,

Tony Douglas, CEO, Abu Dhabi Airports Company

Berlin Brandenburg Airport

Arnaud Feist, CEO, The Brussels Airport Company

Adel Abdullah Ali, CEO, Air Arabia*

15.45 16.30 Coffee Break on

the exhibition floor

End of Day

ers to be announced more speakers to be announced more speakers to be announced more speakers to be announced more speakers to be an

wednesday 13 november
third working session

keynote
arena

security
summit

airport
operations

Sponsored by:

Sponsored by:

In partnership with:
fo

ndazi

ne

ott

ob

r
e
2001

Keynote Address in main hall for

all conference delegates

09.00 10.00

Beyond Airports 2020: Thinking beyond technology

and back to the most important element for all travel
facilitators people

Beyond Airports 2020: Driving efficiency

to create needed capacity with Europe
and Asias airport networks

10.45 12.15
Third Working Session

10.45 12.15
Third Working Session

Incheon International Airport has

Getting the best from your security

staff, whilst managing the threat
they can pose

Joint session with the Airport Development

established a reputation for being the

Chairman: Ahmed Bukallah, Director of Operations

and Environment Conference

worlds best and aims to become an airport

at the Department of Civil Aviation, Sharjah

the whole world wants to visit. What

International Airport, and Chairman of the

Can airports help airlines to reduce

their impact on climate change?

innovations will it have in place by 2020 to

ACI Asia-Pacific Security Committee

Chairman: Dr. Panagiotis Karamanos, Senior

Keynote Address in main hall for all

conference delegates

further enhance its outstanding reputation?

Environmental Expert, EU-India Civil Aviation

Mr. Chang-Soo Jung, CEO,

Optimisation of security processes

Incheon International Airport Corporation*

What are the best strategies to maintain

Cooperation Project

security levels when dealing with

Following opening remarks by the

overcoming cost-cutting initiatives such

Chairman we will get statements

the worlds first

as sequestration in the US, and what is

addressing the session topic question

intercontinental flight in a

the staffing level at which security can

from each speaker which will be

solar-powered plane.

no longer be maintained?

followed by Q&A and discussion

Bertrand Piccard, President, Solar

Lee Kair, Regional Director Europe & Africa, TSA

with the audience, and then a

Inspiration from the NGO behind

conclusion from the Chairman.

Impulse
Insider Threat: Mitigation

10.00 10.45 Coffee Break on the

exhibition floor

Wendy Reiter,Director, Aviation Security &

Panellists:

Emergency Preparedness, Seattle-Tacoma

Matthew Riley, General Manager, ATC,

InternationalAirport*

Dubai Air Navigation Services*

Jonas van Steckelenberg, Managing Director

baggage
workshop

Landside Security control - active

theGrounds, Schiphol Group

shooter and community engagement

Johnathon Counsell, Head of Environment,

Neville Hay, Detective Sergeant,Sussex Police UK

British Airways*
Darrin Morgan, Director Sustainable Aviation Fuels

Progressive strategies for security staff

Strategy, Boeing*

motivation and retainment

10.45 12.15

Marc Pissens, President Aviation Business

Center, Securitas

Chairmans presentation: IATAs

Beyond 2020 view on the evolution
of baggage processing
Andrew Price, Head of Baggage Services, IATA
The Hamad International Airport
approach to baggage
Mr. Klaus Toftgaard Spens, Managing Director,
BEUMER/Crisplant Group Middle East
Automation of baggage processes
including home printed bag tags, and a
new approach to sorting bags to airplane
with minimum manual handling
Anders Nielsen, Vice President Project and
Development, Billund Airport

12.15 13.30 Networking Lunch on the

exhibition floor

12.15 13.30 Networking Lunch on the

exhibition floor

Platinum Sponsors:

Gold Sponsors:

Bronze Sponsor:

Official carrier:

fo

ndazi

ne

ott

ob

r
e
2001

IT, Facilitation
and Customer
Service
Conference

airport
development

The 1st
keynote
ACI Digital
arena
Engagement
Summit

Beyond Airports 2020: Leveraging new

technologies, improved processes and regulatory
support to provide even greater value and assistance
to passengers than traditional full service options

Beyond Airports 2020: How can airports get to the next

level of engaging & empowering passengers?

10.45 12.15
Third Working Session

10.45 - 12.15
Third Working Session

10.45 - 12.15
First Working Session

Joint session with the Airport

How did the HIA Project Stakeholders

make decisions regarding their
approach to the IT, Facilitation and
Customer Service aspects of Hamad
International Airport?

What are the developments on the

horizon that will impact digital
engagement, and what are the most
effective methods of achieving real
success in this arena?

Beyond Airports 2020: Where expansion and

sustainability go hand in hand

operations Conference

Can airports help airlines to reduce

their impact on climate change?
Chairman: Dr. Panagiotis Karamanos, Senior

Chairman: Patrick Muller, EVP,

Doha International Airport

Environmental Expert, EU-India Civil Aviation

Cooperation Project
Following opening remarks by the

The Chairman will deliver a presentation to set the

scene before moving to a panel discussion, in which

Setting a global benchmark in service

panellists will each deliver a five-minute

and quality leveraging IT

presentation on the question posed, before a debate

Arasnipala T Srinivasan, CIO, Qatar Airways

amongst the panel and audience over the questions

Chairman we will get statements

to consider below:

addressing the session topic question

Qatar Airways on customer service in an

Chairman: Robert OMeara, Director,

from each speaker which will be

airport environment

Media & Communications, ACI EUROPE

followed by Q&A and discussion

Rossen Dimitrov, VP Customer Experience,

with the audience, and then a

Qatar Airways

conclusion from the Chairman.

What are the key tips for forging a long term

relationship with passengers, both offsite and

How Hamad International Airport is

travelling through the airport?

Panellists:

planning to monitor service delivery to

What is the road ahead for Smartphone Apps?

Matthew Riley, General Manager, ATC,

optimise the passenger experience

What will wi-fi developments like

Dubai Air Navigation Services*

Sujata Kumar Suri, Vice President Strategy and

Jonas van Steckelenberg, Managing Director

Customer Experience, Doha International Airport

airports make the most of them?

How is NFC technology set to change the

theGrounds, Schiphol Group

Johnathon Counsell, Head of Environment,

Understanding the passenger experience

British Airways*

of the future: A roadmap for airport

Darrin Morgan, Director Sustainable Aviation Fuels

service delivery measurement

Strategy, Boeing*

Martin Bowman, Sector Director Transport and

Alaistair Deacon, Chief Aviation Technologist,

12.15 13.30 Networking Lunch on the

exhibition floor

Hotspot 2.0 mean and how can

Amor Group

playing field & what will airports be able to do

with the resulting data and opportunities?
What are the best approaches to digital
engagement in a crisis or disruption scenario?
Geo-locational: How do you make the the most
of Foursquare, Facebook Check-in and other
location-based networks?

12.15 13.30 Networking Lunch on the

exhibition floor

Panellists:
Catherine Mayer, Vice President, SITA
Claude Martel, Professor in Educational
Technology, Concordia University & ACI Global
Training Instructor on Airport Communications and
Public Relations*
Salam Shawa, Senior Vice President Marketing &
Corporate Communications, Qatar Airways*
12.15 13.30 Networking Lunch on the
exhibition floor

wednesday 13 november
fourth working session

workshop

security
summit

airport
operations

Sponsored by:

In partnership with:
fo

ndazi

ne

ott

ob

r
e
2001

Hamad International Airport Commercial Strategy

13.30 15.00
Hamad International Airport
Commercial Strategy
In this workshop speakers from Doha International

Beyond Airports 2020: Thinking beyond technology

and back to the most important element for all travel
facilitators people

13.30 15.00
Fourth Working Session
How do we better meet passenger
requirements and needs in the future
security process?

Airport, Qatar Duty Free, SSP and Smart Design will

Beyond Airports 2020: Driving efficiency to

create needed capacity with Europe and Asias
airport networks

13.30 15.00
Fourth Working Session

Joint session with the IT, Facilitation and

give their insights on commercial strategies. They

Opening Presentation: What passengers

Customer Service Conference and Airport

will discuss the role of design and the importance

want and how they see security measures

Operations conference

of unique vision when creating food and beverage

Damien Kobel, Director, DKMA

Maximising the commercial

with families, disabled, non English

revenue potential across Hamad

speaking, first time travellers etc

Implementing A-CDM worldwide

and looking ahead to sharing
real time intelligence for both
the airside and the terminal to
deliver a more effective total
airport management approach

International Airport

Buti Ahmed Qurwash, Head of Security Assurance,

Chairman: Paul Adamson, Head of Airports,

Chairman: Michael Barrett, Executive Officer,

Dubai Airports

EUROCONTROL

environments, along with how these factors help

maximise revenues from a diverse passenger mix.

Strategies for reducing queues and

supporting travellers who are elderly,

Asia-Pacific Travel Retail Association (APTRA)*

How do we make security feel more

A worldwide perspective on the

The retail and F&B vision for Hamad

intuitive and natural to the passenger

implementation of A-CDM

International Airport to create a unique

like an iPad style experience?

David Booth, Airport CDM Implementation Manager,

commercial experience for the passenger

Do-Kyun Ra, Executive Director-Security & Safety,

EUROCONTROL

Keith Hunter, Senior Vice President,

Incheon International Airport Corporation*

Qatar Duty Free

Understanding the business case for

Airport Collaborative Decision Making

The strategy behind the unique

(A-CDM) in Asia

mix of original and international

Velissarios Eleftheriou, Aeronautical Strategy

brand F&B concepts to maximise

Manager, Dubai Airports

revenues from the diverse passenger

mix travelling through HIA

Lessons learned from full

Nick Inkster, CEO Western Europe, Middle East,

implementation of A-CDM in Europe

Asia-Pacific, SSP

Peter Schmitz, Executive Director Operations,

Fraport AG

The role of design in creating a unique

food and beverage environment at Hamad

How is Avinor approaching operational

International Airport

procedures and management across the

Nick Baker, President and CEO, Smart Design

network to deliver these benefits?

Flemming Hlvold, Portfolio Manager Airport
Terminal Systems, Avinor

more speakers to be announced more speakers to be announced more speakers to be announced more speakers to be announced more speake

Platinum Sponsors:

Gold Sponsors:

Bronze Sponsor:

Official carrier:

fo

ndazi

ne

ott

ob

r
e
2001

IT, Facilitation
and Customer
Service
Conference

airport
development

Beyond Airports 2020: Where expansion and

sustainability go hand in hand

13.30 15.00
Fourth Working Session

Beyond Airports 2020: Leveraging new

technologies, improved processes and regulatory
support to provide even greater value and assistance
to passengers than traditional full service options

13.30 15.00
Fourth Working Session

Airport Carbon
Accreditation Workshop
Moderated by Chrystelle Damar, Manager,
Environmental Strategy & Intermodality,
ACI EUROPE
Over the past 4 years, Airport Carbon Accreditation
has successfully established itself as the carbon
management certification standard for the
airport industry. Airports efforts to manage and
reduce their carbon emissions are certified by the
programmes independent adminstrator at one
of 4 available levels of accreditation: Mapping,
Reduction, Optimisation & Neutrality. Since its
launch in Europe in June 2009, the programme
has steadily gathered momentum, expanding into
Asia-Pacific In November 2011 and Africa in June
2013. The 89 airports currently certified by the
programme account for 22% of the worlds airport
passenger traffic.
The purpose of this workshop will be to practically
assist airports contemplating or applying for
accreditation under the programme at any of the 4
available levels of accreditation. It will first outline
the strategic and cost-benefits of participation,
then work through the process of application
from preparing a carbon footprint, through how to
choose a verifier, what is meant by airport carbon
management, what to do when developing a
stakeholder engagement plan, what offsets to use
and how, if seeking carbon neutrality. The workshop
will be delivered in conjunction with ACI EUROPE
and airports participating in the programme, who
will also share their experiences. During or after

The 1st
ACI Digital
Engagement
Summit
Beyond Airports 2020: How can airports get to the next
level of engaging & empowering passengers?

13.30 15.00
Second Working Session
Case studies on some of the most
dynamic digital engagement efforts
Chairman: Rod OShea, EMEA Regional Director, Intel *

Joint session with the airport operations

Conference and IT, Facilitation and
Customer Service Conference

Implementing A-CDM worldwide

and looking ahead to sharing
real time intelligence for both
the airside and the terminal to
deliver a more effective total
airport management approach

Engaging passengers & the media,

through creative use of social media
Paul OKane, Public Affairs Director, Dublin Airport

Engaging the offline passenger to

meet them online
Mandie Armstrong, Digital Communications
Manager, Gatwick Airport*

Chairman: Paul Adamson, Head of Airports,

EUROCONTROL

Digital Engagement to drive

commercial success

A worldwide perspective on the

Nik Anis Nik Zakaria, Corporate Communications,

implementation of A-CDM

Malaysia Airports (tbc)

David Booth, Airport CDM Implementation Manager,

EUROCONTROL
Understanding the business case for
Airport Collaborative Decision Making
(A-CDM) in Asia
Velissarios Eleftheriou, Aeronautical Strategy
Manager, Dubai Airports
Lessons learned from full
implementation of A-CDM in Europe
Peter Schmitz, Executive Director Operations,
Fraport AG
How is Avinor approaching operational
procedures and management across the
network to deliver these benefits?
Flemming Hlvold, Portfolio Manager Airport
Terminal Systems, Avinor

the workshop, provision will be made for one-to-one

consultation with interested airports.

ers to be announced more speakers to be announced more speakers to be announced more speakers to be announced more speakers to be an

*invited

airport exchange 2013

exhibition highlights
Amor Group
Challenges facing airport operators are no
longer simply about processing passengers as
quickly as possible and ensuring flights depart
on time. Major hubs are embracing the notion
of the Next Generation Airport, where they can
get an accurate picture of every facet of their
operation as and when they need it, in real time.
There are multiple drivers for airports to
embrace this Next Generation concept, with
maximising terminal capacity and non-aviation
revenue key.
Amor Group is a specialist provider of core
airport operational systems key to the Next
Generation Airport via the Chroma Airport Suite.
Chroma provides a fully integrated set of
operational systems that allow operators to
establish and monitor service levels, enabling
increased performance and efficiency across
the airport.
Central to Chroma is Amors unique Airport
Collaboration Database or ACDB. Taking the
experience of delivering AODB solutions for
more than a decade, the ACDB collates data
from across the terminal to deliver truly
passenger focused operations.
Whether its helping Dubai Airports run
the worlds largest airport service delivery
measurement programme, enabling Avinor
to run the entire Norwegian airport network
more efficiently, or supporting Toronto Pearson
in delivering a premier guest experience; the
worlds most ambitious operators chose Chroma.

Stand 199

Smiths
Detections
solutions provide
high throughput
and generate
excellent, high
quality dual
view images,
making it easier
for the operator
to detect
explosives and
identify illegal
or dangerous
objects.

Smiths Detection
When reliable, high quality security systems
are required to screen carry-on or hold
baggage, Smiths Detections latest X-ray
solutions for automatic explosives detection
are said to be the answer.
The HI-SCAN 10080 XCT is its next generation
high speed scanner for checked baggage. It
combines a dual-energy X-ray line scanner with
full 3D volumetric Computed Tomography (CT)
and provides a high belt speed of 0.5 metres per
second, enabling it to handle up to 1,800 bags
per hour. Its large tunnels size can screen bags
of 100x80cm, which offers great potential for
operational cost savings. This premium X-ray
system meets the EU EDS (Explosives Detection

DSA Detection

26

DSA Detection manufactures and distributes its

own brand of compatible DHS approved consumable
products used in the operation and maintenance of
Smiths Detection and Morpho Detection electronic trace
detection instruments.

DSA Detection manufactures and distributes

its own brand of compatible DHS approved
consumable products used in the operation
and maintenance of Smiths Detection and
Morpho Detection electronic trace detection
(ETD) instruments operated by homeland
security agencies and the military. DSA also
manufactures precise training aids and test
articles that verify security checkpoint X-ray

airport

Systems) Standard 3, required by European Civil

Aviation Conference (ECAC).
To screen carry-on baggage and personal
belongings at the security checkpoint,
the HI-SCAN 6040-2 is Smiths Detections
advanced X-ray inspection system which
offers an operator-friendly interface, a
compact footprint and weighs less than 850kg,
providing more flexibility for installation into
areas with limited space.
Both solutions provide high throughput
and generate excellent, high quality
dual view images, making it easier for
the operator to detect explosives and
identify illegal or dangerous objects
that pose a threat to our society.

Stand 95

and walk-through metal detector systems

properly detect IEDs and weapons. Its superior
products and services coupled with DSAs indepth ETD and threat recognition training are
said to make DSA the best single source for all
checkpoint needs.
DSA Detection is located in North Andover
Massachusetts, just outside Boston, with
distribution from Salt Lake City and London.
DSA serves all international markets with over
23 representatives.

Stand 202

change

co

airport exchange 2013

exhibition highlights
Korea Airports
Corporation
KAC offers creative solutions for airport
construction, operation, navigational aid
equipment, and training courses accumulated
from 30 years of experience of operating airports.
Through these creative solutions, from the
feasibility study to the master plan that encompass
all angles of airport management, KAC makes an
airport that is customised to customers needs.
KAC operates 14 airports and Air Route Traffic
Control Centres, as well as 10 VOR Tactical
Air Navigation Control Centres. KAC takes
into account the airport size and number
of passengers in order to maximise user
convenience and operation efficiency and starts
from the planning stage, also considering the
operation method, application technology, and
environment in order to find the strategy that
best fits the customers needs.
Gimpo International Airport, operated by KAC,
ranked number one middle size airport in airport
service quality by ACI for the third consecutive
year, receives high satisfaction and trust from
the local residents as well as government and
clients by efficiently managing civil engineering,
aviation, plant, and electric power facilities, and
also by spending a lot of effort to manage aircraft
noise in the airport vicinity.
Especially, KAC has self-developed digitalised
navigational aids. This R&D product line has
been acknowledged globally as convenient and
trustworthy because it is made by an operator
who knows the airport the best.
KAC genuinely hopes for its business partners,
who are furthermore its customers, to grow and
develop, and also to walk by their side as a coexisting and co-prospering partner and friend.

Stand 54
KAC operates 14 airports and Air Route Traffic
Control Centres, as well as 10 VOR Tactical Air
Navigation Control Centres.

BEUMER Group brings together two

powerhouse brands within baggage handling
Crisplant and BEUMER. Together they have
what is said to be an unmatched reference list,
including some of the worlds largest airports.
Their combined integration know-how and
technical capabilities allow BEUMER Group
to excel at every step of the process from
concept, analysis and design to integration,
maintenance and lifecycle support.
BEUMER Group Middle East will showcase
integrated end-to-end baggage handling
systems using the CrisBag tote-based
conveyor system, which was developed by
BEUMER Group company, Crisplant. The
system uses the concept of transporting
one bag per tote; one tote per section to
enable each item of baggage to remain in
the same tote from check-in, through the
sorting and screening processes. Modularity
and ease of integration, combined with
sophisticated adaptive tote tilting for static

Bruker Detection
The new Bruker DE-tector is the latest
innovation in trace drugs and explosives
detection. It is the first table top device
with a combined non-radioactive
ionisation source and a unique third
generation twin tube IMS design.
DE-tector has been designed and built to
meet the needs of the market, combat current
and emerging threats; whilst maintaining the
high quality and reliability expected of Bruker
products at a competitive price.
The innovative twin tube system enables
dual drugs and explosive detection and
does not split the sample, meaning no
dilution and greater sensitivity. DEtector has been designed with the
operator in mind and is simple to use and
maintain with low through life costs.
Bruker Detection enters the aviation security
market with 30 years of experience in IMS
technology for adjacent applications and wants

airport

and dynamic tilting at baggage discharge, has

led to the installation of CrisBag systems in
international airports such as Munich, Helsinki,
Singapore, Calgary and Dsseldorf.
BEUMER Group Middle East has the experience
and expertise to approach every project
individually and in the context of specific BHS
requirements. This means we are at home in
all environments, from the largest airport hub,
to terminals looking for cost-effective, quality
baggage handling.

Stand 89

BEUMER Group Middle East has the experience and

expertise to approach every project individually and
in the context of specific BHS requirements.

to expand the DE-tector product line into the

market of handheld explosives and drugs
detection in 2014.

Stand 194
The new Bruker DE-tector is a table top device with
a combined non-radioactive ionisation source and a
unique third generation twin tube IMS design.

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BEUMER Group

airport exchange 2013

exhibition highlights
Brel & Kjr

CEIA

Brel & Kjr is a leading supplier of noise

management and community engagement
tools and services for airports. Its systems and
services help expand environmental capacity;
the constraints put on an airport, not by
infrastructure, but by the local community.
NoiseDesk Noise Management Made Easy.
NoiseDesk is a web-based airport noise
monitoring application. Instead of delivering
a mountain of data to sift through, NoiseDesk
informs you of what needs attention. Airport staff
work with an easy-to-learn, task focused interface,
while ANOMS and Brel & Kjr manage the
background data collection and processing.
WebTrak Community Engagement.
Transparent and open engagement with
the local community significantly increases
goodwill. WebTrak is a dynamic, live and
interactive public noise and flight display
system that gives users the ability to view noise
and flight data around the airport, search and
replay historical data, view graphs and reports,
and lodge complaints directly to the noise office
if further investigation is necessary. WebTrak
significantly reduces the number of complaints
made to the noise office by enabling community
members to self-investigate.
WebTrak MyNeighbourhood Helping
Communities Understand Airport Noise. With
new noise metrics for better understanding
of airport noise impact, WebTrak
MyNeighbourhood enables the public to
explore noise and flight information and view
how this has changed over time.

CEIA is a leading manufacturer of Security

Metal Detectors with more than 40 years of
experience. CEIA Metal Detectors for airport
security comply with the requirements
specified by the competent authorities
providing automatic detection of metal
targets/threats over the entire body, even in
cavities,and the maximum flow-rate thanks to
unsurpassed discrimination of personal metal
belongings. In order to increase the security
and the throughput of an Airport Security
Checkpoint, additional equipment provided by
CEIA includes the SAMD Shoe Analyzer and the
EMA Bottled Liquid Scanner.
For Cargo Screening CEIA also offers a solution
designed to drastically improve the screening
of non-metallic commercial cargo such as
produce, seafood, meats, printed materials,
flowers and apparel. The EMIS (ElectroMagnetic Inspection Scanner) quickly and
accurately screens packages or pallets using
a harmless, low intensity electromagnetic

Stand 73

28

Brel & Kjr is a leading supplier of noise

management and community engagement tools
and services for airports.

Morpho Detection
For more than 20 years, Morpho Detection has
been developing, installing and servicing advanced
solutions that detect explosives, narcotics and
other threats at airports worldwide. Today,
some of the most widely deployed solutions at
airports, including walk-through metal detectors,
X-ray machines, and body scanners only identify
anomalies and dont detect the presence of
explosives. Morpho Detection believes more
advanced technology explosives detection is needed
at all entry points into the global aviation system
passenger checkpoint, checked bag screening
and air cargo to significantly reduce the risk of
concealed explosives being loaded onto a plane.
Visit the Morpho Detection booth for:

field to ensure there are no explosive devices

hidden within. This method of inspection does
not require visual interpretation of an image,
unlike typical X-ray scanners. Threats can be
identified throughout the entire stack of cargo
minimising operator interaction with the goods.

Stand 186
CEIA Metal Detectors for airport security comply
with the requirements specified by the competent
authorities providing automatic detection of metal
targets/threats over the entire body, even in cavities.

B
 riefings on XDi, Morpho Detections
Type D checkpoint solution, which will
allow passengers to leave liquids in
containers and inside bags for screening at
checkpoints. Currently under development
at Morpho Detections R&D centre in
Hamburg, Germany, XDi will be available
for commercial demonstrations in 2014,
with deployment anticipated in 2015.

Stand 192

Morpho Detection
will be demonstrating
solutions including the
Itemiser DX desktop
explosives trace
detector (ETD).

Demonstrations of solutions widely

deployed at leading global airports to
detect explosives, including CTX 5800
DSi compact explosives detection
system (EDS), and Itemiser DX desktop
explosives trace detector (ETD)

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airport exchange 2013

exhibition highlights
DTP
DTP is a leading aviation services provider
in the MENA region. It specialises in
developing solutions for clients across the
aviation industry, backed by 16 years of
experience in delivering Special Aviation
Systems, system integration, project
management, support and training to a
wide range of airports and airlines.
DTP is eager to introduce its new Cloud
Computing solution Airtilus, the multi airport
operation management system in the Cloud.
This offers its clients a cost effective and
scalable solution to manage their airport(s)
operations. Airtilus services include AODB,

Rapiscan Systems

Rapiscan Systems will showcase the RTT110 (Real Time

Tomography) ultra-high speed hold baggage screening
solution at the 2013 ACI Airport Exchange Exhibition.

GILARDONI
GILARDONI was established in 1947 with a mission
to design and manufacture advanced X-ray
and ultrasound equipment for Security, NonDestructive Testing (NDT) and Medical applications.
Based in Mandello del Lario, Italy, and with products
installed and serviced worldwide, GILARDONI is
supported by a global network of distributors.
GILARDONI offers a complete line of X-ray
based luggage screening systems for security
applications, ranging from small hand baggage
control systems to systems for large objects.

strategic relationships and location gives it an

edge in being in the centre of where the action
is taking place.

At the 2013 ACI Airport Exchange Exhibition,

Rapiscan Systems will be showcasing the
RTT110 (Real Time Tomography) ultra-high
speed hold baggage screening solution.
Meeting the ongoing threat to airline security,
Rapiscan continues to invest into research and
development to build solutions that offer stateof-the art security screening technology to
meet the most demanding standards for threat
detection. The Rapiscan Systems RTT baggage
screening solution is the first ultra-high speed
system to pass the ECAC Standard 3 threat
detection test, the highest standard for the
detection of baggage-borne explosive threats.
The RTT system is a revolutionary liquid
explosive detection technology with the detection

capability of Computerised Tomography (CT) and

can screen baggage at speeds of up to 1,800 bags
an hour. The innovative design of a non-rotating
gantry reduces the level of maintenance required
and allows operators to generate detailed 3D
images of the scanned item. Furthermore, the
RTT systems resolution and reconstruction
process not only delivers optimal performance
for the detection of prohibited materials but it
generates fewer false alarms, which improves
baggage handling efficiency and throughput,
whilst lowering operational costs. RTT can also
detect density levels in liquids, alerting the
operator to potentially concealed explosives.

Multi-energy X-ray technology meets EU

scanning and inspection requirements,
and is used worldwide in airports, ports,
cruise ships, public and private buildings,
mail rooms and customs facilities.
Single view system FEP ME 640 and compact
design multiview FEP ME 640 AMX equipped
with the Liquid Explosive Detection hardware
and software module meet ECAC performance
standard as LEDS Type C Standard 2.
Multiview X-ray images simulator and operator
workstation will be on display during the show.

Stand 82

airport

Stand 52

DTP is introducing its new Cloud Computing solution

Airtilus, the multi airport operation management
system in the Cloud.

Stand 55

GILARDONI offers a complete line of X-ray based

luggage screening systems for security applications,
ranging from small hand baggage control systems to
systems for large objects.

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Flight Information Management, RMS, FIDS,

MIS and Integration platform. It supports
multi-airport operation processes end to end.
DTP is also revealing its Hub and Connection
Management solution for Airlines and
Ground Operators, a solution that has
improved the efficiency of multiple
international airlines and is currently under
implementation in Emirates Airlines.
Furthermore, it is displaying its flagship
product U-FIDS, a Flight Information Display
System that is so robust and advanced it will
capture customers attention.
The MENA region is one of the most potentially
lucrative and fastest growing markets in the
world. This growth is clearly reflected by
the number of large expansion projects that
airports and airlines are going through. DTPs

airport exchange 2013

exhibition highlights
COFELY Services

Searidge
Technologies
Visit the Searidge Technologies, where the
company will showcase how its innovative
surface management solutions can address
airports operational needs, such as:
Air traffic lighting control
Apron management, gate
assignment and billing
Intrusion detection
Centralised operations
Incursion prevention
Searidges extensive knowledge of airport
operations, coupled with its advanced
engineering capabilities, offer airports:
Decision support tools for enhanced
situational awareness
Live summary of core operational
information
Increased airport efficiency and capacity
Higher throughput on the airfield
Smoother aircraft hand-off
More efficient use of human resources
Reduced operator workload, and
Decreased airline/airport-operating costs.
Searidge has been bringing airport and ATCgrade solutions and services to market for over
a decade. Its solutions have been selected by
leading airports around the world to improve
safety, efficiency and throughput of their airside
operations. Some of its airport customers include
Amsterdam Airport Schiphol, NAV CANADA/
London International Airport, Dubai Airports, and
Fort LauderdaleHollywood International Airport.

Stand 111

30

Searidge Technologies solutions have been selected

by leading airports around the world to improve safety,
efficiency and throughput of their airside operations.

COFELY Services is recognised as a global

leader in the operation and maintenance of
airport facilities, including:
Baggage Handling Systems BHS;
Baggage Security Screening HBSS;
Passenger boarding bridges;
Aircraft guidance systems;
Facility and energy management.
COFELY Services Airport Group operates in
more than 25 airports, including Boston-Logan,
Louisville Kentucky, Montreal Pierre-ElliottTrudeau, Paris Charles-de-Gaulle, Athens,
Brussels, and London Gatwick. In cooperation
with key partners, COFELY Services also
handles the purchase and financing of airport
facilities and equipment for replacement or
procurement projects.
In airports, timing and availability of quality
services for passengers and air carriers is
vital. With this in mind, COFELY Services
can provide personalised, sustainable
operating and maintenance solutions at a
competitive cost; solutions under results-

Concessionaire
Analyzer+
Airports around the world are increasingly
focusing on non-aviation sector revenues to
boost profitability. And as airports continue to
rely on retail and F&B for the maximisation
of revenue, so does the importance of such
revenue management grow.
Concessionaire Analyzer+ (CA+) is the first
software solution designed specifically to allow
airports to maximise and optimise their revenues
from retail and F&B operations. This innovative
solution currently handles five main elements:
Collection of sales data from retail and
F&B concessions with which flight and
passenger information can also be
connected;
Management of concession agreements,
details of revenue shares, minimum
guarantees, rents and additional charges;

airport

based agreements that can include several

service levels. COFELY Services guarantees
an effective and efficient operations and
maintenance mode.
Its expertise extends to several other technical
fields, such as HVAC systems, electrical
facilities, building control systems, sanitary
systems, security systems and fire protection
and detection systems, communications
systems, access controls, etc.
From conceptual engineering to installation
and maintenance, it has the expertise to take
on multi-technical and customised airport
projects.

Stand 93

COFELY Services is recognised as a global leader in

the operation and maintenance of airport facilities.

Calculation of revenue shares on sales and

subsequently billing to concessionaires;
Business

intelligence allowing airports to
assess performance, calculate sales per
passenger per flight, by destination, carrier
and gate. This enables operational decisions to
be taken, benchmarking concessions against
others and enabling measurement of specific
operational and marketing tactics; and
Airport.POS optional point-of-sale
software solution that directly integrates
with CA+.
CA+ collects data either at category total
levels or at a transaction level, allowing the
richest form of analysis to be extracted. This
invaluable retail intelligence enables airports
to understand retail flows better and to
undertake more effective negotiations with
carriers and concessionaires, as well as to
optimise the retail mix within the airport.

Stand 72

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Smart
innovations.

Seamless
operations.

What makes smart technology so smart?

The smartest technologies enhance the consumer
experience by delivering tangible, concrete results.
At Aroports de Montral, we understand the
importance of results.
Over the past 10 years, weve been busy making
a name for ourselves as a world leader in innovative
airport management: self-service check-in and
baggage drop-off, mobile and internet check-in,
baggage tracking systems, eco-friendly smart
shades you name it, weve got it.
(And quite often, we had it first.)

We made investing in innovative infrastructure a

priority because we knew what it would mean for
our customers: less lining up, more convenience,
enhanced efficiency. Simply put, the airport is an
easier place to be, which means passengers have
more free time to enjoy our 90 restaurants and
boutiques.
Using smart technology in a smart way thats how
we create the ultimate traveller experience.

unrivalled networking
Developing relationships
can be time-consuming,
particularly in fast growing
markets such as Asia, but
attending Airport Exchange
can give you access to
all tiers of air transport
management from around the
world in one place, making
this a highly cost-effective
way to share knowledge.
With the most comprehensive
social programme in the
sector too, you have plenty
of scope to engage with
other executives planning
their future strategies.

Registration fees

EURO rate
BEFORE 20th
September 2013

$USD rate
BEFORE 20th
September 2013

EURO rate
AFTER 20th
September 2013

$USD rate
AFTER 20th
September 2013

ACI member / airline. . ...................................... 870............................. $1187 . . ............................ 1170........................... $1596

ACI EUROPE COMMITTEE MEMBER.................. 653 . . ............................ $890.............................. 878 . . ........................... $1198
ACI member AIRPORT: ....................................... 653 . . ............................ $890.............................. 878 . . ............................ $1198
less than 500,000 traffic units
NON ACI MEMBER . . ............................................... 1740 . . .......................... $2374. . ........................... 2340........................... $3193
non ACI member airport: . . ........................... 1305 . . .......................... $1780. . ........................... 1755............................ $2395
less than 500,000 traffic units
spouse / partner (Aci member) ................. 175.............................. $239 . . ............................. 250.. ............................ $340
spouse / partner (non Aci member) ....... 350.. ............................ $478. . ............................. 500............................. $682

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