Phillip Schiller

Dawsonville, Georgia 30534

706-216-2141 Office 404-909-9044 Cell

pschiller@windstream.net

Summary
Results oriented professional with extensive experience delivering meaningful, measurable outcomes by solving and
creating solutions to complex and multi tower business requirements. An inspirational leader able to make those
around me better. A proven leader that has the ability to recruit top performers, tutor and maintaining high retention
rates. Recognized problem solver with repeated success in turning around at risk engagements. Demonstrated leader
in contract development as well as financial and contractual risk abatement. Well organized with ability to identify,
provide metrics and implement process improvement.

Skills

Leadership
Virtualization
Virtualization
Cloud Computing
*aaS
Modeling
Storage
Management
Security
AWS Certified Solutions Architect
(In process)

Six Sigma Green Belt

Process Improvement
ITIL Foundations
Apple Product Professional
Engineer/Architect Management
Unified Communications
Pricing/Financial modeling
Risk Assessment/Management
New Product Introduction (NPI)
VMWare Certified Associate
(In process)

Contracts
Development
Negotiation
IT Outsourcing
IT Operations
Professional Services
CISSP (In Process)

Work Experience
COMPUCOM SYSTEMS INC., DALLAS, TX
Vice President, Solution Services, Nov 2004 Present

Lead a team of 15 Solution Directors with the following responsibilities and objectives:
o
Collaborate with staff to understand specific system requirements of clients.
o
Develop engagement costs, design concepts, and/or design changes.
o
Collaborate with engineers to select appropriate design solutions and ensure client needs are addressed.
o
Lead contract negotiations
o
Ensure successful hand off to the delivery teams.
o
Drive additional services and renewals of engagements
o
Create proposal responses

Responsible for Risk Management and Commercial Worthiness

Accomplishments
o

For the past 7 years my team was responsible for nearly 66% of the annual Services revenue ($1 billion in annual service sales)

Maintained a turnover rate of less than 5%

Continuous coaching and training transformed low performing resources to valued associates

Developed and promoted several team members to management roles

Called upon assess, advise and correct contracts with commercial risks for entire organization

Proposed and received Investment Counsel approval to create a workforce tracking system to identify sales pursuit costs, and level of
effort. Led a team to evaluate and select the platform through development, implementation, training and ongoing enhancements.

GE CAPITAL, FAIRFIELD, CT
Director, Feb 2001 Nov 2004
Joined this GE company as they entered the marketplace to resell personal computers, servers, related software, accessories and services. This company
was divested and sold to CompuCom Systems, Inc. Brought in as an individual contributor and promoted to a Director leading a team of solution
development resources. Member of the transition team integrating with CompuCom.

Participate with sales team to understand requirements of clients.

Provide advice on costs, design concepts, and/or design changes.

Develop pricing for the engagement

Create and negotiate client contracts

Ensure successful hand off to the delivery teams.

Identified incremental service opportunities and renewals of engagements

Create proposal responses

NETEFFECT CORP., ATLANTA, GA

Business Development Manager, Jul 2000 Feb 2001
Recruited by this Dot Com startup focusing on IP Telephony and Unified Communication systems.

Develop marketing plans, service offerings and training for the sales teams.

Confer with customers and engineers to assess equipment needs and to determine system requirements.

Researched and identified potential customers for products or services.

Kept informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging
technologies, and the latest product-line developments.

BELLSOUTH, ATLANTA, GA
Business Development Manager, May 1999 Jul 2000
Brought on to the startup of a deregulated subsidiary of the Regional Bell Operating Company. This group focused on partnering with the regulated side
of BellSouth to sell LAN & WAN equipment with associated installation services.

Develop marketing plan, service offerings and training for the sales teams

Confer with customers and engineers to assess equipment needs and to determine system requirements.

Collaborate with sales teams to understand customer requirements, to promote the sale of products, and to provide sales support.

Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific
solutions.

Prepare and deliver technical presentations that explain products or services to customers and prospective customers.

INACOM, OMAHA, NE
District Business Development Manager, May 1995 May 1999
INACOM was a distributor of Personal Computers, related software and accessories. Hired to develop a team to resell UNIX based computers and
Professional Services.

Plan and modify product configurations to meet customer needs.

Confer with customers and engineers to assess equipment needs and to determine system requirements.

Collaborate with sales teams to understand customer requirements, to promote the sale of UNIX based computers products, and related
professional service offerings.

Prepare and deliver technical presentations that explain products or services to customers and prospective customers.

PYRAMID TECHNOLOGY CORP., SAN JOSE, CA

Systems Engineering District Manager, Oct 1988 May 1995
Manufacturer of multiuser super-micro UNIX based computers. Hired as an individual contributor and promoted to manager covering the Southeast US
District

Support sales team in promoting and selling Pyramid Technology computers.

Plan and modify product configurations to meet customer needs.

Confer with customers and engineers to assess equipment needs and to determine system requirements.

Collaborate with sales teams to understand customer requirements, to promote the sale of company products and to provide sales support.

Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific
solutions.

Prepare and deliver technical presentations that explain products or services to customers and prospective customers

PLEXUS COMPUTERS, SAN JOSE, CA

Regional Systems Analyst, Mar 1983 Oct 1988
Manufacturer of multiuser super-micro UNIX based computers.

Support sales team in promoting and selling Plexus computers.

Plan and modify product configurations to meet customer needs.

Confer with customers and engineers to assess equipment needs and to determine system requirements.

Collaborate with sales teams to understand customer requirements, to promote the sale of company products and to provide sales support.

Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific
solutions.

Prepare and deliver technical presentations that explain products or services to customers and prospective customers

NATIONAL DATA CORP., ATLANTA, GA

Senior Systems Analyst, Feb 1982 Mar 1983
Managed a team of Tandem developers in support of ACH clearing house offerings.

Develop, test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

Develop, document and revise system design procedures, test procedures, and quality standards.

Supervise computer programmers and serve as project leader.

ISA COMMUNICATION SERVICES, ATLANTA, GA

Systems Analyst, May 1981 Feb 1982

ISACOMM began as a concept within Insurance Systems of America (ISA) founded in 1970 to write and license applications software for the
insurance industry.

Developed applications and a common format to allow transfer of claim information between insurance companies diverse computer systems.

Implemented the SNA and BSC protocols to be directly transmitted via satellite from a Tandem computer

FREYBERG SYSTEMS ASSOCIATES, NEW YORK, NY

Consultant, Sep 1979 May 1981

Developed wire transfer systems using Tandem fault toreant computers

o

Deployed at Crocker National, Wells Fargo and Bank of America

Modified the Tandem File Utility Program (FUP) source code to add functionality and run more efficiently. Code was given to Tandem for
international distribution.

Developed code to communicate to FedWire and SWIFT

TAL STAR COMPUTER SYSTEMS, PRINCETON, NJ

Programmer Analyst, Mar 1978 Sep 1979

Member of a team that ported the UNIX Operating System to General Automation computers

Worked to develop an Editorial Newspaper system for the Toronto Star newspaper. Key aspects of the system were:
o
Fault tolerant with automatic cut over
o
Capture feeds from major news wires
o
Producing page layouts and direct connection to printing press.

Education
NEWARK COLLEGE OF ENGINEERING (NJIT), NEWARK, NJ
Bachelor of Science, Computer and Information Sciences, May 1978

Minor in Industrial Engineering

Additional Certifications

General Electric Six Sigma Green Belt Certification

ITIL Foundations Certification