Compensation management system of FINCA Micro Finance

Bank Bahawalpur
Branch Manager:
Job description:
A branch Managers main responsibilities is to ensure the overall smooth operations of branch

-Directly communicate with customer and staff

-Keep staff motivating and increase profit
-Maintain Environment and discipline for staff
-Monitoring financial transaction
-Hiring new team members sometimes

Job specification:
*Having qualification equal to Master
*Having experience of 4 to 5 years related field
*Having Degree of Management in banking sector from well reputed institute
*Strong communications and interpersonal skills
*Knowledge of economies and know how about local competition

Salary+ Allowances:
We can say that this post is the combination of person and performance based.
Basic Pay

Medical
Allowance

Transport
Allowance

Telephone
Expense

45000

3000

8000

3000

House
Holding
expense
12000

Total Pay

71000

Operation Manager:
Job description:
His/her job description involves managing his/her banks operations team to deliver
effective financial services to clients.
Disperse loan on time

Job specification:
Having degree of Master or Bachelor
Having experience of 2 to 3 years in related field of finance
Effective leadership skills

Salary+ Allowances:
This is person based post
Basic Pay

Medical
Allowance

Transport
Allowance

Telephone
Expense

25000

3000

3000

2200

House
Holding
expense
10000

Total Pay

House
Holding
expense
5000

Total Pay

43200

Cashier:
Job description:
Maintain bank account record
Maintain cash and record
Cash out flow and inflow maintenance

Job specification:
Having degree of Account from well reputed institute
Fresh or 1-year experience

Salary+ Allowances:
This is person based post
Basic Pay

Medical
Allowance

Transport
Allowance

Telephone
Expense

15000

3000

1000

800

Credit secure officer(CSO):

Job description:
Analyze the client assets
Identify the customer has capacity of to repay loan
Authority to check the background of client

24800

Job specification:
Having degree of bachelor of auditing in finance
Having skills of Auditing and basic computer

Salary+ Allowances:
Salary is performance based
Basic Pay

Medical
Allowance

Transport
Allowance

Telephone
Expense

18000

3500

100 per file

800

House
Holding
expense
5600

Total Pay

House
Holding
expense
4000

Total Pay

27900+400
per file
passed

Customer representative officer(CRO):

Job description:

Disperse the loan to customers

Paper work maintaining
Deal with customer in office
Account opening work

Job specification:
Having degree of customer relation and courses
One-year experience of customer relation
Basic computer skills

Salary+ Allowances:
It is job description post.
Basic Pay

Medical
Allowance

Transport
Allowance

Telephone
Expense

15000

2000

1000

---------

Loan officer(LO):
Job description:
Find new clients and provide them loan

22000

 Achieve target of loaning

Recover installment on time
Advertisement of banking

Job specification:

Having degree of marketing or diploma

Effective communication skills
Work in any condition
1-year experience

Salary+ Allowances:
Its pay is performance based
Basic Pay

Medical
Allowance

Transport
Allowance

Telephone
Expense

15000

1000

3000

1000

House
Holding
expense
5000

Total Pay

House
Holding
expense
3000

Total Pay

25000

Security Guard:
Job description:
Secure the bank from any danger
Provide secure environment to bank

Job specification:
Army or any other organization retired person
Having Armed skills

Salary+ Allowances:
It is job based post
Basic Pay

15000

Medical
Allowance

Transport
Allowance

Telephone
Expense

18000

Van driver:
Job description:
Drive vehicle and maintenances
Know how about traffic rules

Job specification:
Having experience of driving for 2 years
Also license of LTV.

Salary+ Allowances:
It is job based post
Basic Pay

Medical
Allowance

Transport
Allowance

Telephone
Expense

15000

1000

1000

---------

House
Holding
expense
4000

Total Pay

House
Holding
expense
--

Total Pay

21000

Office Boy:
Job description:
Offer coffee to customers and employees
Maintain cleanness and decoration of Bank

Job specification:
Having experience of related field of work
Qualification of Matric.
Able to work in extra timing

Salary+ Allowances:
It is job based post
Basic Pay

Medical
Allowance

Transport
Allowance

Telephone
Expense

15000

--

--

--

15000

Policies:
Bank is following the whole policies of pay structure which is necessary for the performance of
bank. Policies ensuring the right people get the right pay for achieving the right objectives in the
right way.

Techniques:
Techniques that make up the compensation system is necessary.
There is some gap in the techniques which bank does not gave them proper attention.
Which are following here like Market definition and surveys.

Objectives:
To build a global network of sustainable and scalable social enterprises that improve lives
worldwide.
To achieve given above objective Finca also set their objectives of pay structure for the
performance, compliance, Fairness and Effectiveness.
Their objectives are very highly motivated for Employees.

Comparison among different post of Bank:

Operational Manager and Customer representative officer(CSO):
Although, both are responsible for the operation of bank. But I think customer representative
officer work more than operational manager.
Because of following reasons:

Work load:
Because of following reasons

Cso have number of assignment in the office then operational manager. They even work in the
late night to complete the job duties. They work very hard remain busy all the day in their work.

Less pay:
customer representative officer is paid less as comparison to operational manager. When they
take less pay their level of motivation also decrease. That is very negatively effect on bank
performance.

Responsibilities:
customer representative officer has almost equal responsibilities of operational work in bank.
They equally responsible for the work which they assign.

Recommendations:
According to me

There should be equally pay structure for CSO.

There should be paid leaves.
send them on trip also.
Working conditions should be flexible.

Summary:
Pay structure of Finca bank is very effective and good carrier development for the employees.
Although, there is some areas where they need to work more on it to align their strategies for the
organization. We take care every individual of our employee in our organization and align their
goals with organization strategy.
People are assets of any organization and we prove it.