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CHAPTER ONE: DEFINING PUBLIC ADMINISTRATION
LEARNING OBJECTIVES
After reading Chapter 1 in the textbook, the student should be able to:
1. Define public administration within the context of its four frames:
a. Political
b. Legal
c. Managerial
d. Occupational
2. Locate public administration within its interdisciplinary context.
3. Define the subject matter that forms the core of public administration.
4. Provide a brief background of the study of administration and its key early players.
5. Explain the real meaning of the politics-administration dichotomy.
6. Understand the cycles of reform in public administration.
7. Define key terms at the bottom of the pages and at the end of the chapter.
8. Write short critical essays on major issues covered in the chapter.
SUGGESTED LECTURE
LECTURE ONE
I. Defining Public Administration: The term public administration encompasses a
complex set of interrelated concepts, thus a simple definition will not suffice. It draws from many
different academic disciplines, includes a variety of agencies, and is linked closely to several
distinct professions. The text has accordingly provided 18 definitions to capture the intrinsic
richness and subtlety of the broad phrase public administration. These are clustered into four
main categories: 1) political, 2) legal, 3) managerial, and 4) occupational.
II. Analyzing the Definitions of Public Administration: PoliticalPublic

administration is what government does. It exists within a political environment, and it is this
political context that makes it public. Public administration is about implementation of the
public interest. It is also about doing collectively what cannot be done as well individually. Legal
The foundations of public administration in the United States are legal ones and are bound by
instruments of law. Public administration is law in action in the form of statutes, regulations,
ordinances, codes, etc. ManagerialThe executive nature of public administration enables the
public will to be translated into action by the people responsible for running the public
bureaucracy. OccupationalPublic administration includes many occupational fieldsmedicine,
engineering, social welfare, economics, etc. It is within the framework of each of these fields that
the political, legal, and managerial aspects of public administration are transformed by public
administrators into the work of government.
III. Public Administration is an Academic Field: Public administration within an
academic interdisciplinary context draws primarily from political science, law, and management.
It also incorporates other fields in the social, behavioral, and natural sciences, including
economics, sociology, anthropology, criminology, psychology, engineering, medicine, and social
work. At the heart of public administration lies its core content: administrative theory,
bureaucratic behavior, public finance and budgeting, policy analysis, program evaluation, and
administrative ethics. Public administration is also a cross-governmental field: it deals with what
the federal, state, and local governments do, such as the federal government providing national
defense and local governments maintaining city and county roads.
IV. Public Administration is Both an Old and a Young Discipline: The practice of
public administration has been with us from the earliest civilizations. The Egyptians, Babylonians,
Chinese, Greeks, and Romans provided guidance on the art and science of management. Our
focus in this textbook, however, is on the occupational specialty and academic discipline of
American public administration in recent times. As a scholarly discipline, public administration is
relatively young. We chart its beginning with the seminal article The Study of Administration by
Woodrow Wilson in 1887. His famous politics-administration dichotomy which lay at the core
of this study was misunderstood. It was taken to mean that politics and administration should be
separate. However, in reality, Wilson meant partisan politics must be kept separate from public
administration. This is not easy, for public administration is closely tied to its political
environment.
V. Public Administration and the Cycles of Reform: Public administration is
continuously reforming itself depending on the prevailing political climate and theories within the
academic disciplines that bear upon it. Some presidents have seen government as the problem in
society and not as the solution to public problems. In the 1990s, and specifically linked under the
Clinton administration, reform of government has come to be known as the reinventing
government movement. In recent times the public and the media have become increasingly
focused on a broad form of governmental reformthe issue of ethics in government. Its
proponents believe this will go far in helping to restore the diminished public faith in public
administration.
Class Exercise
2
THE REINVENTING GOVERNMENT EXERCISE

Team A:
Team B:
Bureaucrats and Citizens (Con: Keep status quo)

Bureaucrats and Big Business (Pro: Make change)
Issue: Privatization of the Department of Public Services of the city of White Bluff, Oregon.
Organizational chart for areas of service attached.
Moderators: 2
Moderators: Toss coin to see which team begins. Each team presents for 58 minutes. Another 5
minutes for rebuttals of additional arguments. Keep order. Keep proceedings civil.
Teams: Choose a recorder to keep notes of your meeting and a spokesperson to present the
arguments. Everyone else on the team, be alert to assist the spokesperson as needed. Use the
board as needed.
Important concepts from Shafritz and Russell, Public Administration.
Some suggestions to get you started.
DEPARTMENT OF PUBLIC SERVICES

(White Bluff, Oregon)
DIRECTOR
BUREAU OF
PUBLIC WORKS
OPERATIONS
ADMINISTRATION
ENVIRONMENTAL
SERVICES
OPERATIONS
MAINTENANCE OPERATIONS
ACCOUNTING
COLLECTION DIVISION
ASPHALT OPERATIONS
ANIMAL CONTROL
INFORMATION SYSTEMS
HEAVY EQUIPMENT/REPAIR
RODENT CONTROL
PLANNING
FORESTRY
RECYCLING OPERATIONS
PAINTING DIVISION
CONSTRUCTION DIVISION/
FACILITIES MANAGEMENT
LAND & RECORDS/PERMITS
ARGUE FOR PRO AND CON

Politics-Administration DichotomyCan politics and administration really remain separate in
public bureaucracies? (Pro and Con)
Power Issues in the BureaucracySpecial interest power versus public interest power issues (Pro
and Con)
Ethics IssuesIs it ever acceptable for public administrators to dirty their hands for the public
good? (Pro and Con)
Arguments: Speak to the benefits of your position; costs of the opposing position.
CHAPTER TWO: THE POLITICAL AND CULTURAL ENVIRONMENT OF

PUBLIC POLICY AND ITS ADMINISTRATION
LEARNING OBJECTIVES
1. Identify the concept of public policy.
2. Distinguish public policy from public administration and link the two constructs together.
3. Explain how public policy is made in a democratic republic like the United States.
4. Identify and explain the five key stages of the policymaking process:
a. Agenda setting
b. Decision making
c. Implementation
d. Evaluation
e. Feedback
5. Explain the characteristics of power as a structural concept in the policymaking cycle.
6. Explain how power invariably enters the policymaking process through external and
internal force fields that affect the public organization:
a. The impacts of external power resulting from pluralism and social group power
in the United States
b. The impacts of internal power resulting from relationships, coalitions, negotiations,
and bargaining within American public organizations
7. Understand the meaning of organizational culture as it relates to public administration.
8. Explain how the following impact the cultures of public organizations:
a. External societal cultures
b. Internal cultures and subcultures of organizations
c. Professional socialization
d. Symbols, dramas, gestures, values, etc.
10. Write short critical essays on the major topics covered in the chapter.
SUGGESTED LECTURE
LECTURE TWO
I. Public Policymaking: Public policymaking is hierarchical in nature. The broadest policy is

made at the top, but officials at lower levels, also known as street-level bureaucrats, have
discretion in interpreting and even making policy. In the United States the people are considered
sovereign; they (through their elected representatives) make public policy, and this concept is
known as democracy. The legislative branch of government has the greatest number of
enumerated powers and makes the law. The executive branch administers and enforces these
laws, and the judicial branch interprets and enforces them. Each level of governmentfederal,
state, and localinvolves these three distinct entities, or branches, of government.
II. The Role of Executive Power in a Republic: The authors provide us with three views of
executive power. The conservative view maintains that the president, governor, or mayor is an
agent of the legislature. Thus, his/her powers are restricted by it. A more liberal view is the one of
executive prerogative, which holds that under certain circumstances the chief executive possesses
and can use extraordinary powers to safeguard the nation. The stewardship theory of executive
power is based on the belief that the president is a trustee of the people and can take any actions
not specifically forbidden by the Constitution on their behalf. All presidents assume one of these
three executive models.
III. The Policymaking Process: The policymaking process is a complex group of activities.
In our textbook these are explained as: 1) Agenda setting or identification of the policy issue,
where the citizens produce ideas for change or improvement. These bubble up through the
various political channels for consideration by the legislature or the courts. 2) Decisionmaking:
Here a decision is made, either rationally (based on complete information) or, more often,
incrementally (bit-by-bit at the margins of problems). 3) Implementation involves putting a
government policy into effect. Implementation is an inherently political process. Frequently the
agendas of those implementing the program seep into the implementation process itself. 4)
Evaluation is the appraisal process of policymaking to determine the effectiveness and the
efficiency of a given program. Generally, the executive branch of government undertakes the
evaluation, but courts also do so in their analysis and judgment of cases. 5) Feedback: This stage
of the policy process completes the cycle, and new agenda items evolving from the completed
process start the policymaking cycle all over again.
IV. The Role of Power in the Policymaking Process: The theory of force fields helps
explain the role of external and internal power that is brought to bear on an agency and its key
players from many directions. a. External Power Forces: Pluralism is a concept that begins in
the government itself. The three branches of governmentlegislative, executive, and judicial
exert power over each other. Additionally, American society is made up of competitive groups,
and power shifts from one to the other in time. Some hold the view that groups of interested
individuals with shared attitudes and special interests, not government, are the mechanism by
which social policies are formulated. Elite theory states that key members of the group have the
lions share of power in policymaking. The metaphor of the salad bowl explains that each sociopolitical group is a distinct power entity. Others believe that government itself is a group that
competes with other groups. b. Internal Power: Within organizations, coalitions jockey for
power to secure scarce resources. Dependency power explains that individuals or groups who
have control of key products and services make others dependent upon them. Those from the
rational-structural school believe that power resides in legitimate authority, while others suggest
that even those in authority are relatively powerless because their actions are invariably limited by
others.
V. The Role of Culture in Public Policymaking: Organizational cultures are about the
norms, values, symbolic behaviors, artifacts, and other tangible and intangible things that exert
influence upon a group and link it to its environment. a. Impacts of the External Environment:
In a diverse land like America, local and regional cultures impact in different ways on the culture
of public organizations. In this way, organizational culture reflects the overall values of society.
b. Impacts of the Internal Environment: The internal culture of an organization is transmitted
by socialization or enculturation processes. The professional socialization of organizational
membership helps maintain and enforce the organizational culture. The conscious use of symbolic
management, through dramaturgy, rituals, and emblems, preserves or develops the kind of culture
that organizational leaders find desirable.
Individual Exercise
Think Piece
The American Democratic Republic
Explain the meaning of the democratic republic as we know it in the United States of
America. Go to the library and search out why the Founding Fathers chose this form of
government. How does the constitution guarantee checks and balances between the
branches of governmentexecutive, legislative, and judiciary? Do you agree with Thomas
Jefferson that given the nature of judicial review, the Constitution is ultimately what the
judges of the Supreme Court say it is, and thus is a mere thing of wax in the hands of the
judiciary, which they may twist and shape into any form they please.
AFFIRMATIVE ACTION IN EMPLOYMENT
To remind students of issues covered so far in the textbook Public Administration, by Shafritz
and Russell, use a current example from world affairs to discuss the pertinent issues. We suggest
using the issue of Californias Proposition 209 as a springboard for discussion of a public policy.
Californians passed Proposition 209 to end affirmative action in 1997. Subsequently, in fall 1997,
the Supreme Court upheld the legality of Proposition 209. These actions have potential
ramifications
for other states that struggle with affirmative action statutes, case laws, regulations, and other
public policies.
Discussion Issues
1. Pluralism and multiculturalism in our society and increasing diversity due to globalization
of work.
2. Voices of special interests in America.
3. Expressions of dissent from those who have suffered reverse discrimination.
4. Elite interests versus minority interests.
5. Compensatory justice for underprivileged groups.
6. The meaning of a color-blind society.

FORCE FIELD EXERCISESPOWER AND CULTURAL FORCES
(Designed for Individual Players)
1. POWER INFLUENCES ON PUBLIC ADMINISTRATION:
Draw a circle representing a public organizationfor example, the Environmental Protection
Agency (EPA), federal government level; or the State Department of Transportation, state
government level; or the County Jail, local government level. [Class or Instructor chooses one.]
Draw power forces from fields that impact on this agency as follows:
a. Straight line arrows for negative power influences.
b. Dotted line arrows for positive power influences.
c. Explain your model.
2. CULTURAL INFLUENCES ON PUBLIC ADMINISTRATION:
Draw a circle representing a military organization such as the army, navy, air force, marines; or a
paramilitary organization such as the police, jail security guards, or coast guard. [Class or
Instructor chooses one.]
a. What sort of organizational culture is your chosen organization likely to have?
b. Describe what symbols, artifacts, and emblems reinforce the culture of this organization.
c. What, if any, is the local, state, or regional impact on this organizations culture?
CHAPTER THREE: THE CONTINUOUS REINVENTING OF THE

MACHINERY OF GOVERNMENT
LEARNING OBJECTIVES
l. Understand the concept of reinventing the machinery of government.
2. Understand the administrative structure of the federal government, in particular the
executive branch machinery.
a. Executive Office Agencies
b. Executive Departments
c. Independent Public Bodies
3. Understand the administrative structure of state and local government, in particular:
a. State Government
b. County Government
c. Municipal Government
d. Towns and Special Districts
4. Understand the major government reform movements in this century, in particular the
implications of:
a. The Brownlow Committee
b. The Hoover Commissions
c. The Ash Council
d. The Grace Commission
e. The Reinventing Government Movement
f. The Gore Report
g . Reinventors versus Micromanagers
5. Define key items listed at the bottom of the pages and at the end of the chapter.
6. Write critical essays on topics covered in the chapter.
SUGGESTED LECTURE
LECTURE THREE
I. The Machinery of Government refers to all of the structural arrangements that allow
government to function at the federal, state, and local levels. In time, after a process of internal
evaluation, and, more often, after suggestions or demands from their external environment, all
organizations come to realize that deficiencies and errors exist within their systems. They may
then undertake the process of reorganization or reinvention of government. The first such
reinvention was the Constitutional Convention of 1787, but the actual phrase entered our lexicon
around the time of the first Clinton presidential campaign in the early 1990s and the publication of
Reinventing Government by Osborne and Gaebler (1992). Government is in a constant state of
fine-tuning its machinery. Each time the government makes new public policy or amends an old
one, government must put into place new machinery to implement it. On a less frequent basis,
government may also retire outdated machinery.
II. The Administrative Machinery of Government: The U.S. Constitution structures the
political, economic, and social lives of the people, and so, appropriately, it begins with the opening
phrase, We the people. This puts the decision-making control into the hands of the citizens. The
Constitution assigns powers to various branches of government and establishes a system of checks
and balances.
III. Executive Branch Machinery: The most complex machinery of public administration
resides in the executive branch, which contains a variety of organizational categories: a. The
Executive Office of the President (EOP) is a collective term that includes the top presidential
staff agencies, which provide advice to the president in a variety of administrative areas and on
issues of significant national priority. b. Executive Departments: The presidents cabinet is a
collective phrase for a group of 14 executive departments that advise the president. c.
Independent Public Bodies: There are two entities here: First there are government
corporations, such as the U.S. Postal Service; second, there are regulatory commissions set up
by Congress to regulate some aspect of the U.S. economy, such as the Securities and Exchange
Commission. The administrators of these bodies are appointed by the president and confirmed by
the Senate. Some regulatory functions are also provided by traditional cabinet departments.
IV. State and Local Government Machinery: State and local governments parallel the
national model. The Tenth Amendment to the Constitution provides that powers not delegated to
the federal government by the Constitution, nor prohibited by it to the states, are reserved to the
states respectively or to the people. The Constitution does not specifically mention local
governments. Hence, their powers are derived from state law. Dillons rule outlines criteria
developed by state courts to determine the nature and extent of powers granted to local
governments. State government: The elected chief executive of the state is the governor,
assisted by agencies and individuals similar to the federal model. Local government is a broad
term that includes a hierarchy of levels: county government, municipal (or city) government,
towns, and special districts.
V. Reforming the National Machinery of Government: The twentieth century witnessed a
number of major reform committees and commissions that scrutinized government machinery. a.
The Brownlow Committee: Government grew rapidly and haphazardly during the New Deal.
To help the president manage his assignments, the Brownlow Committee substantially increased
the size of the presidential staff in 1936. b. The Hoover Commissions were set up following
World War II in an attempt to reorganize the federal government. c. The Ash Council: During
President Nixons term of office, this council called for a major restructuring of cabinet agencies.
d. The Presidents Private Sector Survey on Cost Control (PPSSCC) (the Grace
Commission): Undertaken during the Reagan administration, this commission produced a report
which was too detailed and not very useful.
VI. Reinventing Government: By 1980, the tax revolt movement in 38 states forced the
government to reduce or stabilize tax rates. Then the Reagan revolution came along, with its
slogan government is the problem. The deficiencies apparent in government were taken up
again in the 1990s with the reinventing government movement and its reports, such as the
National Performance Review (the Gore Report), that spoke to the mushrooming national debt,
the enormous waste in government, the diminishing of public trust, and a variety of ills.
VII. MicromanagersA Consequence of Government Reform: A variety of other
executive branch reforms that tinkered with the machinery of government took place besides the
ones mentioned above. The combined effect of these laws was to unleash a mob of micromanagers
in government. Nowhere is this more prevalent than in Congress, where members spend
inordinate amounts of time micromanaging issues that make them look good to their constituents
rather than focusing on public policymaking.
Group Exercise
Think Piece
The Role of Government in the Twenty-first Century
Divide the class into two groups. Group 1 is the Invisible Hand of Government Group. This
group will argue for a lesser role for government in the twenty-first century. Group 2,
Visible Hand of Government will argue that government appropriately has a much
broader role to play in the lives of its citizens in the twenty-first century.
Class Exercise
You are a senior analyst in the firm of Quick and Devoe Associates, a management consulting firm
in Cannonsville, California. Cannonsville is basically a university town with the large
Cannonsville University as its core enterprisean organization that has special expertise in
veterinary medicine and in the management and biological sciences.
Your assignment concerns the local Cannonsville City Zoo. This is a local government entity that
has been having difficulty for several years. It has already been determined by a preliminary study
that if the zoo management could be turned around, the facility could be made profitable because
of its strategic location, which is close to several major metropolitan areas in southern California,
its spectacular scenic vistas, and its unique population of tropical animals.
PROBLEMS
- low revenues due to lack of visitor interest, development funding, and other funding
optionsretail sales, special programs, and exploration of government grant monies
- high expenses in the areas of animal diets, horticulture, and grounds management
- a seasonal employment workforce made up of part-timers who are difficult to manage
- animal health problems
- interference by political elites in government who use the zoo for political purposes and
for patronage appointments
GOALS
The zoo needs to be updated in terms of its three strategic goals:
- Recreation
- Conservation
- Education
You have been asked to look at several options for reinventing the zoo. Should it be privatized?
Should it become a non-profit entity? Could it remain a public entity, with some functions
outsourced to private vendors? The analysis is up to you. Based on the readings in Chapter 3,
what would you suggest? Back up your recommendations with strong arguments. Provide a one
or two page executive summary of your recommendations.
CHAPTER FOUR: INTERGOVERNMENTAL RELATIONS

LEARNING OBJECTIVES
1. Understand the evolution of the U.S. federal system of government.
2. Comprehend the dynamic structure of U.S. intergovernmental relations:
a. Dual Federalism
b. Cooperative Federalism
c. Creative Federalism
d. New Federalism
e. New New Federalism
3. Make connections to the various types of intergovernmental management:
a. Picket Fence Federalism
b. Councils of Government (COGs)
c. Costs of Compliance
4. Discern the many ways in which fiscal federalism works.
5. Know what the devolution revolution means and how it came about.
7. Write critical essays on topics covered in the chapter.
SUGGESTED LECTURE
LECTURE FOUR
I. The Evolution of the U.S. Federal System: The United States was originally a loose
confederation of independent states that delegated powers on selected issues to a central
government. By its very nature, this kind of central government is inherently weak and has few
independent powers. The Constitutional Convention of 1787 was assembled to address the
inadequacies of the system. In 1789 the United States provided itself with a Constitution which has
been continuously in force since then. A true federal system, such as ours, is one that has a written
constitution that divides government between the central government and constituent subnational
governments,
assigning powers to each. Such powers cannot be changed unilaterally or by ordinary processes of
legislation. Today we see three main categories of governments around the world: 1) Unitary
governments, such as the United Kingdom, 2) Federal governments, such as ours, and 3)
Confederations, such as the European Community, a commonwealth of sovereign states. There
are advantages and disadvantages to each.
II. The Dynamic Structure of Intergovernmental Relations: Intergovernmental relations are
like a marble cake, with the levels of government intermingled within each other. The relationships
have evolved over the years via various understandings of the term federalism. a. Dual
Federalism: this configuration no longer exists; however, in the last century, branches of
government could, and did, pretend that they were functionally separate and working
independently, but not against each other. b. Cooperative Federalism: As its name suggests, this
is a more collaborative relationship between federal and state governments. Cooperative federalism
also has an interstate dimension, as participatory programs were undertaken among several states
and the federal governmentsuch as prisoner extraditions, parks and wildlife activities, etc. c.
Creative Federalism: This came about in President Johnsons vision for the Great Society of
integrating the poor into mainstream America through programs such as Head Start, whereby the
federal government gave direct grants to local governments, bypassing the state entirely. However,
the notion that all wisdom rested at the federal level angered many states. d. New Federalism:
President Nixon attempted to return autonomy to the states that was taken away in prior eras. Yet
at the same time, President Nixon hoped to retain a strong national government. e. New New
Federalism was about revenue-sharingto arrest the rising fiscal burdens of many state and local
governments, to help offset the fiscal imbalances between states, and to use the accumulated
budget surpluses. When budgets became tighter and deficits increased, the policy was curtailed.
Because of this curtailment of federal funding, the subnational governments had no choice but to
cut back and to simultaneously try their hands at new ways to cut budgets, enhance, or save money
by privatization, outsourcing, etc. The reinventing government movement stems from this. In 1994
the Republican Revolution came along with yet another spin on the notion that Washington
ought to do less and states ought to do morea concept called devolution.
III. Intergovernmental Management: There are various concepts that illustrate
intergovernmental management. a. Picket Fence Federalism: Bureaucratic specialists represent
the horizontal pickets in the picket fence metaphor. They operate all along the federal, state, and
local levels and they interact constantly with each other on occupational levels. They are thus
more in touch and accord with each other than with their bosses, who are the elected officials
such as the president, governors, and mayors---who represent the vertical slats of the picket fence.
b. Councils of Government (COGs): Any multi-jurisdictional arrangements across governments
to provide for transportation, water, etc., that affect a region as a whole are called COGs.
Sometimes the COGs amount to special districts with their own taxing authorities. Mandates from
higher levels of government to lower levels of government, linked to grant monies, are often an
impediment to smooth intergovernmental relations because they usually express restrictions of
authority to states. c. Cost of Compliance: Complying with the mandates of higher levels of
governments and other micromanagers can be costly. To address this issue Congress passed the
Unfunded Mandate Reform Act of 1995, which declares that any future bill might be out of order if
it imposes a financial mandate of more than $50 million on any one state or local government.
IV. Fiscal Federalism: Following the money: In the beginning of our federal system, states
tended to have more autonomy due to geographic distances between them and the center. The
picture changed with advancements in technology and industry that overcame such difficulties. The
scene changed again due to program increases during the New Deal and with social laws of the
1960s, such as the Civil Rights Act of 1964. These laws and programs had mandates that had to
be uniformly applied across the nation (busing, welfare, etc.). One way to make the new programs
palatable to recalcitrant states and local governments was to provide grants-in-aid to the programs,
with strings attached. In the past, most of the grants were categorical, but since the Nixon
administration, multi-category grants, called block grants, have become popular. This allowed the
states and local governments more discretion on how the money would be spent, and it was an
attempt to give back to the states their appropriate statuses of governments in their own right.
V. The Devolution Revolution: In 1994, Republican governors held a convention at
Williamsburg, Virginia, to call for return of power from the federal government to the states in a
document known as the Williamsburg Resolve. It passed by an overwhelming majority. Across
the nation, however, many saw the resolve as somewhat hypocritical. It appeared that the
Republican governors were saying that they wanted federal money without federal mandates!
Many states could not have been settled with their present density without immense expenditures
by the federal government on water and engineering. a. The Public Choice Solution: Public
choice theory rejects the welfare economics that arose out of the New Deal. It questions whether
such federal intervention really is the intent of the citizens. Its exponents feel that governmental
action and expenditures should be placed at the lowest level of government because at that level
more experimentation, competition, and innovation can be achieved. Citizens are better able to
compare their taxation to the level of service provided and then vote out irresponsible
governments. Public choice advocates want to increase the discretion of the individual voter and
maximize user pays systems (fees for services). b. Race to the Bottom: The ultimate
devolution objective is to privatize goods and services. However, who is to make up the gap that
inevitably exists when private enterprise cannot or will not provide goods and services to certain
segments of our society? In such a climate of devolution, it is evident that many state and local
governments, depending on the power-elite structure and available resources, have gradually
diminished services to their own people, or may have denied services to people not from the state,
creating a whole new range of intergovernmental problems.
A Team Exercise
Read pages 159163 in Chapter 4 of your textbook.
GROUP 1: The Thesis
Less is More!
Washington must do less! States should do more!
A group of lieutenant governors of midwestern and western states have come together at the
Sheraton Hotel in Scottsdale, Arizona, to formulate the Publius Resolve. The resolve is about
returning power from the federal government to the states. Among other things, they say they are
tired of going to Washington to kiss the ring. They claim that they are not often treated as
governments in their own rights. They resent Washington bypassing them in dealing with local
governments, especially when providing grant monies.
GROUP 2: The Antithesis
The United States is a Republic1
A number of states and special interest groups disagree with this position and have asked for a
debate to precede the actual meetings. This was approved by the Publius group. Thus, another
group of lieutenant governors from opposing states and leaders of public interest groups have
arrived to present the opposing view. They say that many of the very states that want more
autonomy were beneficiaries of the federal system. They just want money without strings attached
and, hence, are really the Welfare Queens of the federal system. Public interest groups argue that
if it is to be left up to the states to determine certain social policies, then the power-elites in the
system will gobble up even more of the benefits. Who, they ask, will protect the rights of the poor
and disadvantaged if the federal government is taken out of the picture?
1) Divide into two teams. 2) Take the thesis and antithesis positions. 3) Elect a speaker. 4) Elect a
note-taker. 5) Caucus for about 1215 minutes. 5) Each side presents for 5 minutes. 6) There is a
2-minute rebuttal time between presentations. 7) Sum up for 3 minutes.
1See
page 137 in the textbook on why today "the United States" is a singular noun.
CHAPTER FIVE:
THE EVOLUTION OF MANAGEMENT AND

ORGANIZATION THEORY
LEARNING OBJECTIVES
After reading Chapter 5, the student should be able to:
1.
Understand the origins of public management:

a. The Military Heritage of Public Administration
b. The Continuing Influence of Ancient Rome
2. Comprehend the significance of administrative doctrine.

3. Understand the evolutionary nature of organization theory:
a. Classical Organization Theory
(1) Scientific Management
(2) Henri Fayols General Theory of Management
b. The Period of Orthodoxy
c. Theories of Bureaucracy
d. Neoclassical Organization Theory
e. Modern Structural Organization Theory
f. Systems Theory
SUGGESTED LECTURE
LECTURE FIVE
I. Early Influences upon Public Administration: The Roman military had the earliest and
most pervasive impact on public administration. Today, the lexicon of public administration
employs many words, phrases, and symbols reminiscent of this heritage. Regular pay and pensions,
concepts of loyalty to the legion, livery, and pride in the profession kept the military motivated and
disciplined. The Roman state government was a depersonalized entitynot owned by any
monarch. It was divided into units of command in a centralized hierarchical structure. Tax money
kept the army strong.
II. The Significance of Administrative Doctrine: The management principles from the
military relied on span of control and unity of command. This kind of authoritarian governance
demands order, precision, and obedience. A core set of principles promotes goal achievement,
coordinated actions, morale, loyalty, and staying power in public administration. However, the
administrative policies generally also permit flexibility and growth. Thus, administrative doctrines
are models that are constantly evolving. The principles approach to management is important
because it sought to make an art as well as a science of administration. It also sought to show that
management was a skill that could be taught.
III. The Evolutionary Nature of Organization Theory: We have seen many theories of
organizations live and die, as well as be changed and modified. The major groupings are: a.
Classical Organization Theory: While organization theory began with the authoritarian model
offered by the military, it came into its own during the industrial revolution when workers had few
rights, which explains why its tenets seem harsh. Adam Smiththe father of the discipline of
economicswas the first to set forth guiding principles for division and specialization of labor. 1)
Scientific Management: As the organization function became more complex, industrial engineers
sought the best way to keep people working while trying to come up with more scientific designs
of work. Frederick Taylors scientific management, with its time-and-motion studies, had its
genesis in such thinking. 2) Henri Fayols General Theory of Management was a theory that he
believed applied to all organizations: production of goods and services, commerce, finance,
security, accounting, managerial coordination and control, equity, scalar chains, and esprit de
corps. b. The Period of Orthodoxy: At the time of the New Deal, it was finally understood that
decisions in public policy and administration were blatantly political in tone. The second tenet of
the orthodoxy movement was a return look at the principles of management approach. Luther
Gulicks famous POSDCORBplanning, organizing, staffing, directing, coordinating, reporting,
and budgetingheld center stage and harkened back to Taylors one best way of management. c.
Theories of Bureaucracy: Bureaucracy has multiple meaningsfrom public offices and public
officials to red tape and waste. Max Weber's bureaucracy described an ideal type of bureaucracy
rational, classical, conservative. It included the Protestant work ethic, the need for a charismatic
leader, and a value-free approach to social research. d. Neoclassical Organization Theory was a
later variation of the classical rational-structural form. Its exponents sought to modify the
mechanistic, oversimplistic views of the classical school. Herbert A. Simon was the first to
challenge the rational-structural approach with his bounded rationality theory; he argued that
human beings have cognitive limits on rationality and, furthermore, the decision-making
environment can never include all information in a comprehensive way. Also at this time, from
Philip Selznick and sociological research, we learned that organizations did not exist like islands
isolated from their environments. e. Modern Structural Organization Theory: Thomas
Burns and G. M. Stalker identified two organizational types: mechanistic systems (reminiscent of
the one best way, useful in stable conditions) and organic systems (more evolutionary, like
biological organisms, useful in more dynamic conditions). f. Systems Theory: Systems thinking is
important to organizational theory because the whole world is made up of interrelated organic and
dynamic systems. James Gleick made his famous observation of this in the Butterfly Effect, i.e.,
the fluttering of a butterflys wings in Tokyo may influence the New York stock market because
systems theory views organizations as constantly acting and reacting to their internal and external
environments. Thus with decision making, unexpected and unanticipated outcomes may occur
throughout the system. Norbert Wiener argued that organizations strive to maintain a state of
dynamic equilibrium through a process of adaptation. Wiener explained that organizations selfregulate and adapt to survive. The learning organization was a concept developed by Peter
Senge, who sought to destroy the illusion that the world is compartmentalized, separate, and made
up of unrelated forces. His learning organization is about how organizations as organic entities
adapt and learn and survive by making better and better adjustments.
Class Exercise
THE LARGE CONSEQUENCES OF SMALL COURSES
1) For the want of a nail the shoe was lost,
For the want of a shoe the horse was lost,
For the want of a horse the rider was lost,
For the want of a rider the battle was lost,
For the want of a battle the kingdom was lost,
And all for the want of a horseshoe-nail.
Benjamin Franklin
Poor Richard's Almanac, 1758
2) The Butterfly Effect
James Gleick
Chaos: Making a New Science, 1987
Using Benjamin Franklins well-known poem (above) and Gleicks concept of the Butterfly Effect
explain:
1. The basic tenets of systems organization theory.
2. The modern organization as an organic system.
3. How does technology have a systems impact on the modern organization?
4. How does a more educated workforce have a systems impact on the modern
organization?
5. How can leadership affect dynamic equilibrium in the organizational system?
CHAPTER SIX: ORGANIZATIONAL BEHAVIOR

LEARNING OBJECTIVES
1. Understand the meaning of organizational behavior and, in particular:
a. Group Dynamics
b. Groupthink
c. Formal and Informal Groups
2. Recognize the concept of organizational development.
3. Comprehend the relationship between human personality and organizations.
4. Grasp the impact of bureaucratic structure on organizational behavior, in particular:
a. Bureaucratic Dysfunctionality
b. Bureaucratic Impersonality
c. Bureaucrat Bashing
5. Learn the prevailing theories of motivation, in particular:
a. The Hawthorne Experiments
b. The Needs Hierarchy
c. The Motivation-Hygiene Theory
d. McGregors Theory X and Theory Y
6. Understand the future of organizations, in particular:
a. The Postbureaucratic Organization
b. Postmodernism
c. The Feminization of the Workplace
SUGGESTED LECTURE
LECTURE SIX
I. Organizational Behavior: Hugo Mnsterberg pioneered the application of psychological
findings from laboratory experiments to organizational behavior with the goal of matching
employees abilities to job tasks, and to understand the impact of psychological conditions on
productivity. In the 1960s a more humanistic form of thinking came into vogue, in which it was
believed that organizational growth and development would flow from employee creativity and
prosperity, and organizational discourse moved from organizational-centered to employee-centered
management. Along with this came new understandings of organizational behavior. a. Group
dynamics is a subfield of organizational behavior concerned with how groups in organizations
have a set of norms and values that cause individuals to behave in certain ways, which makes for
group cohesion. b. Groupthink: Strict adherence to group norms makes for overconformity and
rigidity and can lead to groupthink, which is a special type of group dynamics defined by Irving
Janis as a dysfunction that is detrimental to organizational decision making. Alex Osborn suggested
the process of brainstorming as a useful antidote to this dysfunction because it protects creative
thinking from groupthink. c. Formal and Informal Groups: Within all organizations, there are
formal and informal groups. Command groups are the supervisors and those who report directly to
them; task groups are those that come together to perform specific tasks; informal groups are
those who associate voluntarily with each other for social needs.
II. Organizational Development (O.D.) is about planned organizational adaptation and
change geared toward increasing organizational effectiveness. O.D. involves deep change, not
superficial modifications. It has its origins in the Hawthorne studies and in organizational
behavior-centered change processes that came out of the sensitivity training of Kurt Lewin and his
associates, which attempted to focus on interpersonal communication, survey research
methodology, and feedback.
III. The Impact of Personality: In his book Personality and Organizations 1957, Chris
Argyris suggested that there was an inherent conflict between the personalities of mature adults
and needs of the organization, and that organizations tended to treat employees like children
most often seen in the classical, structural form of organizationswhich leads to ineffectiveness.
IV. Impact of Bureaucratic Structure on Behavior: Each organization has a unique
structure that defines how labor and technology will be used. The structures of a large bureaucracy
are conservative and slow to change and to match the organization to changing social conditions
and needs. However, no bureaucracy in a democratic government can do anything that is not
provided for in its enabling legislation. a. Bureaucratic Dysfunctionality is something very
common in our everyday lives. Bureaucratic structure stresses depersonalized relationships and
power and authority gained by virtue of organizational position, not innovative thought or action.
Victor Thompson calls this type of employee a bureaupath. b. Bureaucratic Impersonality:
Max Weber acknowledged that dehumanization was part of the ideal-type bureaucracy, and by that
he meant elimination of all personal traits from official business. c. Bureaucrat Bashing became
more fashionable than ever under President Ronald Reagan, who was elected to two terms in office
on his stand against bureaucracy. President Clinton pledged to clean up the bureaucracy. Under
both these leaders, public administration positions were lost in the federal government.
V. Motivation: Various theories of motivation have developed over time: a. The Hawthorne
Experiments: These were experiments at the Hawthorne Works of Western Electric Company,
Chicago. The results of the experiments revealed that work situations are first of all social
situations; that workers are motivated by peer pressure, the attention paid to them by significant
elites, and other complex sets of factors beyond remuneration. b. The Needs Hierarchy: In an
important but controversial work, A Theory of Human Motivation, Abraham Maslow asserted
that a persons needs are not all equal but ascend in a hierarchy. At the bottom are survival needs
while at the top are self-actualization needs. Once lower needs are satisfied, they no longer
motivate. Others built upon Maslows ideas. c. The Motivation-Hygiene Theory: Frederick
Herzberg argued that job content factors such as achievement, advancement, and responsibility are
motivators because they lead to growth and self-actualization; the environmental context of jobs
such as working conditions, interpersonal relations, and salary serve as hygiene factors because
they prevent unpleasantness. d. Theory X and Theory Y: In his classic work The Human Side of
Enterprise, Douglas McGregor set out his famous X and Y theories of opposite organizational
styles. Managers holding a Theory X vision of their workers tend to be authoritarian, old-style
leaders with a belief that people are lazy, irresponsible, and must be coerced to work. In contrast,
Theory Y has a belief in the intrinsic good of human beingsthat it is natural for people to work
hard and creatively if organizational goals are clear and if there is meaning in work.
VI. The Future of Organizations: a. The Postbureaucratic Organization: Dwight Waldo
in 1952 prophesied about a postbureaucratic organization. His view was taken up by Warren
Bennis who argued about the end of bureaucracy, predicting accurately that rapidly changing,
adaptive organizational systems would take its place. Alvin Toffler, in Future Shock (1970),
argued that future shock is the human response to the overstimulation of modern workplaces.
However, the demise and burial of bureaucracy is greatly exaggerated and premature.
Bureaucracy still has many virtues, and perhaps in the end these are best placed within bureaucratic
structures and systems and not eliminated entirely. Many new organizational theorists and
policymakersElliot Jaques, Michael Barzelay, and Leon Panettahave argued by word and
action in favor of this modified bureaucracy. b. Postmodernism: Shoshana Zuboff describes in her
book The Age of the Smart Machine her observations of workers isolated from each other, talking
to machines and staring into computer screens in a dehumanized workplace. Thus a sense of work
community is lost. William Bergquist suggested that the postmodern organization, while professing
to be open and adaptive, is in reality reverting to the age-old premise that people are rational and
value-free and that they behave in fixed ways. c. The Feminization of the Workforce: Women
constitute a larger percentage of the workforce today due to increased education of women in
colleges and universities. Thus a feminist perspective on public administration is deemed essential
in viewing organizational behavior.
Class Exercise
BUREAUCRACY
The authors have cleverly captured key aspects of bureaucratic dysfunction in this caricature of the
concept of bureaucracy from Gilbert and Sullivan's H.M.S. Pinafore.

See page 230, textbook.
Play tape recording of this music. Have students follow from the text.
Break up into teams of two.
What concepts have you learned so far about bureaucracy, pathologies in organizations, and
political dysfunctions that relate to this amusing song? List at least five, and more if you wish.
CHAPTER SEVEN: MANAGERIALISM AND PERFORMANCE MANAGEMENT

LEARNING OBJECTIVES
1. Define the concept of managerialism as a new public administration doctrine.
2. Understand the notion of reengineering as radical organizational reform.
3. Learn about the concept of empowerment as it relates to the managerialist doctrine.
4. Comprehend the meaning of entrepreneurialism in the public sector.
5. Discern the meaning of performance management, in particular:
a. The Politics of Performance Management
b. Management Control
6. Relate to the issue of contracting for performance in the following areas:
a. Individual and Organizational Contracts
b. The Purchaser-Provider Model
7. Understand the notion of productivity improvement in the public sector with particular
attention to the following areas:
a. Productivity Measurement
b. Barriers to Productivity Improvement
c. Total Quality Management
d. Pleasing the Customer
9. Write short critical essays on the major issues covered in the chapter.
SUGGESTED LECTURE
LECTURE SEVEN
I. Managerialism: In the 1980s and 1990s a new paradigm of public administration emerged
within the reinventing government movementthe theory of managerialism. Managerialism, or
entrepreneurial management, as a concept originated with the recognition by scholars and theorists
that society was moving to a type of work community in which leaders of the system were seen to
be unleashing their creative abilities to develop and transform organizations. It signals a movement
away from participative and employee-centered management. In the 1980s this was the prevailing
public sector doctrine. In harsher terms, managerialism is seen by many as a more romantic version
of the paternalism encountered in the scientific management days. Managers continue to be
comfortable with authoritarian structures and styles, with a constant search for the one best way
to widen the organizations market niche. Those in senior management are expected to be policy
revolutionaries or entrepreneurs who forcefully develop, argue for, and sell new and often creative
solutions to vexing public problems. In todays lexicon, these solutions are called reengineering,
empowerment, and entrepreneurialism.
II. Reengineering: This is more radical and sophisticated, and it employs greater use of the
technological and behavioral sciences to achieve its objectives than simple reorganization.
Reengineering in public administration is about reinventing outworn government machinery in such
areas as cost, quality, service, and speed.
III. Empowerment: One way of doing this is by the self-directed work team concept. The
idea is that work groups will take on the responsibility for their work processes and products, as
well as responsibility for the work of individual group members. Self-directed work teams
download duties to a lower level, and thus release managerial expertise to the level above. This
gives executives time to engage in strategic planning and mid-managers time to engage in coaching,
championing innovative ideas, and working with vendors and customers.
IV. Entrepreneurialism: This aspect of organizational change calls for transformational,
catalytic, and charismatic leadership. Entrepreneurial vision should not be limited to the topmost
rungs of strategic management, but should influence all levels of management. Managerialisms
flaw for public sector bureaucracies lies in its premise that, given transformational leadership, the
organization will be whipped into shape in no time. The managerialist view has been grasped by a
public weary of higher taxes and poor services. The citizenry have come to believe (often
erroneously) that a public administration based on private sector principles will work better.
However, the political context of public administration always creates complications for the
bureaucracy.
V. Performance Management: A key feature of performance management is strategically
integrating all aspects of the enterprise with a view toward performance outcomes. a. The Politics
of Performance Management: Planning in the public sector, as noted before, is never rational or
straightforward because of the political process, informational constraints, and other factors. b.
Management Control: Control systems monitor how well the organization is responding to or
deviating from its goals. Organizational goals can, and do, get lost as organizational members
especially leadersmodify organizational goals to suit personal goals. Thus, systematic integration
of performance via control systems is seen as helpful in avoiding goal displacement (Robert Merton)
and in assisting managers to keep the organization in dynamic equilibrium (Chester Barnard).
VI. Contracting for Performance: a. Individual and Organizational Contracts: Today, in
addition to roles and responsibilities, the terms and conditions of hire and retention often contain
language about the goals and targets of the job with rewards and sanctions attached. b. The
Purchaser-Provider Model: The relationship between the government, as sole buyer or purchaser
of a good or service, and its providers is structured in the purchaser-provider model. In that
structure there are desired outcomes based on goals and objectives of the purchaser.
VII. Productivity Improvement: a. Productivity Measurement: Productivity in the public
sector is a perennial concern of citizens, the bureaucracy, and lawmakers. Productivity is measured
by the relationship between quantity and quality of outcomes minus the quantity of resources used
to produce the goods or service. b. Barriers to Productivity Improvement: Productivity
improvement is much easier talked about than done in the public sector. If the organization lends
itself to factory-like operations, one can undertake measurements of productivity. However, service
workers such as police officers, school teachers, etc., provide tangible as well as intangible outputs,
which are not easily measured even by broad social indicators. c. Total Quality Management:
TQM became a buzzword in the 1990s. It was the brainchild of W. Edwards Deming, who used
statistical quality control measures to achieve TQM. Deming believed that the key to quality was
that management needed to create the kind of organizational culture that was receptive to the
quality concept. d. Pleasing the Customer: Pleasing the customer has been a government focus in
the 1980s and 1990sat least in word if not actually in deed. This perspective arises directly out of
TQM, the managerialist movement, and the reinventing government theory.
Class Exercise
This exercise is designed to make you think creatively and radically as an organizational leader---in the
managerialist, reengineering, and entrepreneurial spirit that you have been introduced to in Chapter 7,
Managerialism and Performance Management.
INSTRUCTIONS
You are a senior manager in the Pennsylvania Department of Transportation who has just completed
a management training course that emphasizes reengineering and entrepreneurialism. You are
prepared
to think creatively and innovatively. Now you are being asked by the Committee on State Highways
in the legislature to come up with a plan to connect nine key transportation points in the state with a
highway system. They give you the following instructions:
1.
2.
3.
4.
Using only four sections of highway, connect all nine points.

Use only straight lines, no curves.
You must begin at the point where the last section stopped.
Do not retrace your steps.
Think entrepreneurially to solve this puzzle!

*
WHITE HILLS
*
STATLER
*
GROVE CITY
*
OAKMONT
*
RIVERSIDE
*
CLEARVIEW
*
MARY'S POINT
*
READING
*
BROWN BLUFFS
Adapted from Ralph E. Strauch, A Critical Look at Quantitative Methodology, Policy Analysis,
vol.
II, 1976: pages 121144.
CHAPTER EIGHT: STRATEGIC MANAGEMENT IN THE PUBLIC SECTOR

LEARNING OBJECTIVES
1. Understand the concept of strategic management as it applies to the public sector, with
particular respect to:
a. Strategic Management and Planning
b. Matching Agency Capabilities and Agency Requirements
2. Learn about Management by Objectives (MBO).
3. Discern the future challenges for strategic management in the public sector.
4. Learn to perform a SWOT analysis on a given public agency.
SUGGESTED LECTURE
LECTURE EIGHT
I. Strategic Management: We derive the concept of the art of generalship, viz., strategic
management, from its military heritage. Strategic management is about the management of
resources to attain the goal in its entirety. Tactics, a word also derived from the military, is about
gaining a part of the goalor the objective. In administration, the concepts of strategy and tactics
involve the selection of philosophies, policies, and practices to achieve efficiency and effectiveness.
a. Strategic Management and Planning: Public management has been slower than the private
sector in embracing the strategic management and planning concept. Today, however, it is seen as
imperative that a public organization have strategic intent to proactively shape the future for the
organization the way that private corporations do, rather than merely reacting to events. Private
corporations do strategic planning all the time, to specify long- and short-term horizons. Because
of the inherently political nature of public administration, however, short-term thinking is often
more the case. Public budgeting procedures, due to their annual nature, also contribute to short,
yearly cycles. The annual
budget submission often gives opportunities for posturing, patronage, and politicizing. However,
long-term planning is not impossible in the public sector. Many public projects, like space science,
defense, etc., require long-term planning horizons and enormous capital investment, which is most
appropriately done by government. Long-term planning is often done at the federal level and can
draw national attention to a cause. However, sometimes little is achieved and planning efforts are
merely a goal in themselves, undertaken to give exposure to political elites. Planning is messy in
more wealthy democratic governments where competing interests must be accommodated. In his
1959 article The Science of Muddling Through, Charles E. Lindblom argued that incremental
decision making was more achievable in the messy, complex, disorderly, ill-structured world of
politics, where completely rational decision making is never possible. All strategic management
plans have essentially the same components: identification of goals and objectives; adoption of a
time frame for achievement; systematic analysis of current circumstances and capabilities; looking
at the overall organizational environment; selection of a strategy by comparing various alternatives;
the integration of organizational efforts around this strategy; and evaluation. b. Matching Agency
Capabilities and Agency Environments: When the environment is stable, a more custodial,
authoritarian strategy might suffice, but when the organization is turbulent, a more risk-taking
entrepreneurial capability is required. When a mismatch exists between environment and capability,
management must take action to match its technological and human resources to what is required.
An organizational tool to identify the strengths and weaknesses of an organization, as well as
potential opportunities and threats, is the SWOT analysis. This is a technique widely employed by
organizations to provide another test of strategic viability. It uses interactive brainstorming
techniques. Attention to strengths and weaknesses highlights capability. Opportunities and threats
turn attention to the opportunistic as well as the predatory aspects of an organizations survival.
An assessment of an organizations present and future environment is a critical aspect of strategic
management planning. Demand forecasting is used to determine the likely population growth and
consumer behavior of the region. Futures analysis is another form of analysis used in the 1980s.
II. Management by Objectives (MBO): Management focus on goals and objectives was
pioneered by Peter Drucker in 1954 with the publication of The Practice of Management. Many
other books on MBO followed, each with the basic premise that measurable goals have to be
established and accomplished by both membership and leadership of the organization to be realized
over a period of time. Part of strategic management responsibility is providing a broad statement of
philosophy in public organizations in its mission statement, which is set forth in terms of the ideal.
A statement of goals is more specific, and the list of objectives is about means to get to the goals,
sometimes referred to as targets.
III. Strategic Management Future Challenges: Strategic management in the public sector
has evolved from its traditional functional management focus to one which now looks toward
measurable objectives. As it relates to government, the term strategic management refers to a
statement of goals that can be translated into a statement of specific targets or objectives. Because
the original sponsors of legislation may not have a precise idea of how the end results are to be
reached, goals may be far more philosophical than the objectives. Hence, explicit statements are
purposely avoided, and the intent of the policy is often stated in broad, general terms. A variety of
challenges to strategic management are faced by public sector managers today. The widespread use
of privatization around the world is one that will increasingly be a topic confronting government in
the next decade.
A Two-Group Exercise
Discussion on Case Study
How the Military General Staffs Became the First Strategic Think Tanks
Divide into two groups.
Group 1 is a private think tank called Ogden Associates. Think back on the year that has just
passed. What one thing in your opinion was the most significant thrust of strategic thinking at the
federal executive and/or legislative levels in the U.S.? Do you think that the effort and expenditure
were worth it? Analyze and develop your ideas.
Class Exercise
A SWOT ANALYSIS
Analysis of Organizational
Strengths, Weaknesses, Opportunities, and Threats
(Individual or Team Game)
You are the newly appointed warden of the Cedarville County Jail. Because there are many
problems existing in the jail administration in Cedarville, you have been brought in as a change
agent. You have come to your position from a previous position in Illinois in the same capacity.
You are known there for being an entrepreneurial and transformational leader. You will bring with
you part of your strategic management teamyour deputy warden for human resources and your
deputy warden for administration.
The jail in Cedarville is a recently built incarceration facility with the latest in security technology
and inmate housing for the two separate parts of the jailAdult Offenders Incarceration Facility
and the Juvenile Facility. The physical space serves as a model for this type of incarceration
facility. There is willingness on the part of the county government to put additional revenue and
resources into the facility to make it work; you have a honeymoon period of two years to do this.
Among the issues raised in your appointment documents as CEO to this facility are the following:
Security issues and keeping inmates inside the prison is the paramount concern. Beyond
this, strategic management needs to be strengthened with additional talent in the
area of financial management. The accounting system is in disarray.
There are employee morale problems. Officers are not properly trained in the use of restraint
and safety techniques. There are some drug and alcohol abuse problems among the
employees. Women have traditionally been employed only in the lower clerical ranks. The
jail has a macho culture, which the county wants to see being changed to a more
caretaking
culture with emphasis on rehabilitation and training for inmates and a special-needs
program
for juvenile offenders.
Counseling, library, and chaplain services are not available to staff and inmates. The
organization
could outsource (privatize) gardening, laundry, and janitorial services more
cheaply than what
is provided in-house through work.
There will be a state review of how the juvenile offenders are managed in Cedarville. If there are
continuing problems in this area, the state is considering a voucher program to enable juvenile
offenders to be moved to the Catholic Juvenile Male Institutional Facility, a non-profit organization
outside Cedarville, or to the Raleigh Institution for Young Men, a private detention center in
Cedarville. If the review is bad, the Cedarville jail stands to lose a substantial portion of its budget.
Conversely, if the state review shows that juveniles should be retained at Cedarville, the state and
federal governments will kick in with substantial grant-in-aid funding.
The county supervisors want you to accomplish the following major strategic tasks within your
first three months in office.
YOUR ASSIGNMENT
I.
Develop:
1. A Mission Statement
2. A Statement of Goals
3. A Statement of Key Objectives
Remember your model:

MISSION GOALS OBJECTIVES
-------------------------------------
broad philosophy --------- more focused ------ very focused and specific
II. Develop:
STRENGTHS, WEAKNESSES, OPPORTUNITIES, and THREATS analysis
(SWOT analysis) for the Cedarville Jailsee page 334 of textbook for your model.
CHAPTER NINE: LEADERSHIP AND ACCOUNTABILITY

LEARNING OBJECTIVES:
1.
Understand the kinds of power that leadership exerts upon the organization.
2.
Learn about the prevailing theories of leadership, in particular:

a. Trait Theories of Leadership
b. Transactional Theories of Leadership
c. Contingency Theories of Leadership
d. Transformational Leadership Theories
3.
Comprehend the more dysfunctional aspects of too much leadership, in particular:

a. Micromanagement
b. Overmanagement
4.
Discern the role leaders play in moral guidance of public organizations.
5.
Learn about the need for leaders to be accountable in public administration.
6.
Understand the oversight role that legislative leadership plays in government.
7.
Define key terms at the bottom of the pages and at the end of the chapter.
8.
Write short critical essays on major issues covered in the chapter.
SUGGESTED LECTURE
LECTURE NINE
I. Leadership: Leaders are those who get people in organizations motivated to do things they
may never have done before or may not wish to do. Leadership is about the exercising of authority
and it is done both formally and informally. French and Raven suggest five types of leadership
power: expert power, referent power, reward power, legitimate power, and coercive power.
Charismatic leadership, described by Max Weber, is power similar to referent power. Chester
Barnard described three essential functions of the leader: to provide a system of communication; to
promote the securing of essential efforts; and to formulate and define the mission, goals, and
objectives of the organization.
II. Theories of Leadership: a. Trait Theories of Leadership: The trait approach suggests that
leaders have unique characteristics or traits that are distinct from followers, and that leaders are
born and not made. However, these trait theories have fallen into disfavor, mainly because the
theorists could never identify which traits make an effective leader. b. Transactional Theories:
After the 1950s it became standard practice to view leadership as a series of transactions. Because
a leader could be successful in one set of interactions with one group of individuals and not in
another, the theory of transactions fits better than trait theories. The famous Lewin, Lippitt, and
White studies of transactions identified three types of leadersauthoritarian, democratic, and
laissez-faire. They found that the groups led by authoritarian leaders were very aggressive and had
low job satisfaction. The groups were productive, however, probably due to the coercive power of
the leader. Democratic leadership provided the most satisfied and productive workplaces because
it allowed for peaceful negotiation, change, and participative management. Workforces with
hands-off, laissez-faire leaders had low productivity and satisfaction and behaved aggressively. c.
Contingency Approaches: This approach defines leaders who take their cues and develop
leadership styles from the situation rather than following the one best way. Tannenbaum and
Schmidt provided one of the first studies that suggested that leaders need to evaluate the factors of
the situation prior to making changes in the organization. d. Transformational Leadership: A
transformational leader is someone with the ability to change an embedded organizational culture
by creating a new vision for the organization. This is similar to trait theories because it posits the
belief that leaders are born and not made.
III. Too Much Leadership: a. Micromanagement: This term has emerged in the last decade
to describe situations in which leaders supervise too closely and do not delegate. When this occurs
the personal and professional growth of subordinates is stifled. Micromanagement can drive
employees to extreme stress and even violence. It does not make an incompetent employee more
competent; it only damages interpersonal relationships and distracts managers from development
of overall long-term strategy for the unit and for the organization. Legislators at all levels of
government tend to be micromanagers. They look too closely into rules and processoften for
partisan and special interest concerns. b. Overmanagement: A variation of micromanagement is
overmanagement, when there are too many managers for the task. As computer-based systems
have come into use and negated the need for layers of management, those managers who are
fearful of losing their jobs tend to create fiefdoms. This kind of turf-building, and its
accompanying waste in overmanagement, is a structural cause of organizational incompetence.
IV. Moral Leadership: A leader should not just be expected to be an expediter of
organizational resources to meet the goal, but also through the respect and trust generatedvia
his/her charismatic and referent powerbe able to keep the workforce in voluntary acceptance of
moral codes and values.
V. The Challenge of Accountability is about administrators being accountable for general
notions of ethics, democracy, and legal mandates. Taken together, internal standardsprofessional
and organizationaland external standardslegislative and popular controls keep the
bureaucracyaccountable. Public administrators often take an oath of allegiance to the
Constitution and must uphold that pledge. Thus, to do their jobs properly, public administrators
need to understand the countrys constitutional framework as well as the substance and structure
of individual rights. a. Excessive Zeal for Accountability often leads to bureau incompetence.
When individuals show themselves to be incapable of taking responsibility, rules are often set up
that are rigid and sometimes irrational, often taking up valuable time. b. Avoiding
Accountability: Often, when wrongdoing occurs, officials stonewall, deny, and point fingers
elsewhere, even when involved.
VI. Legislative Oversight: The legislatureeither in the form of the city council, the state
legislature, or the congressmonitors the executive branch to see that laws are faithfully executed.
Oversight takes many formsCongressional hearings on the budget or investigations on special
issues; Senate confirmation of appointees for cabinet positions and Supreme Court nominees. Any
member of Congress can instigate an investigation, and Congress operates as a kind of grand jury
ready at all times to hear testimony on improper actions.
Group Exercise
Think Piece
Transforming the Postal Service
The twenty-first century has brought new challenges to the U.S. postal service. As group,
brainstorm what some of these might be (e.g., anthrax mailings, pornographic material, the need to
provide e- services). Each student should choose one of the themes derived from the
brainstorming session or should write a one-page analytical essay in the form of a memorandum
from the Postmaster of a local postal service to his/her employees.
Class Exercise
A HUNT-AND-PECK EXERCISE ON PUBLIC ADMINISTRATION CONCEPTS
You are a human resources specialist in the city government offices for the industrial city of
Lamont, Nebraska. You have just graduated with a B.A. in Public Administration from the
University of Nebraska. A complaint has been brought to the attention of your boss from a group
of employees in the Department of Administration against their director, Ms. Beverly Huxtable.
The report, which has been formally written up by the hearing officer, is given below. Your boss
has asked you, as a first step, to look over the complaint and list any public administration
concepts embedded in the complaint. You remember your classes in public administration clearly
and have no trouble in picking out at least eight concepts.
REPORT
Ms. Beverly Huxtable is the director of administrative services in the city of Lamont. She has been
in this position for the last six months. Her prior position was assistant director of policy and
planning, which she held for two years. There were a number of serious problems with her work in
that job. Despite these problems, when the director of administrative services position became
available, she was promoted to this position with the support of her brother-in-law, Michael
Huxtable, the deputy mayor of Lamont. Prior to her assistant director position, Ms. Huxtable
served very successfully over a ten-year period as a budget analyst in the accounting department.
Ms. Huxtables immediate problems stem from her management style. She gives very little
flexibility for independent decision making by her staff and insists that rules and regulations be
adhered to very closely, regardless of the circumstances involved. Her employees feel like robots
and that their creativity and initiative are being stifled. Ms. Huxtables own opinion is that she is an
excellent leader. She believes that she has the intelligence, energy, and aptitude that is needed to be
a good leader; but that her problems have been inherited. Her staff, says Ms. Huxtable, are
complainers, incompetent, lazy, and irresponsible. This came about because the previous manager
had a hands-off style of leadership, which created problems of laxness and discipline, and she will
not tolerate either of these things in her department. Because of Ms. Huxtables insistence on
sticking to the rules, rigidity, and overconformity, the public is not being served in an efficient and
timely fashion by the departments that report to her.
Meanwhile, citizens of Lamont are expressing their frustrations and calling for a new catalytic,
entrepreneurial government. They have been calling for greater performance standards and
accountability of city services. The mayor has undertaken a review of city operations with a view
to making radical changes in the way the city delivers its efforts to the public. However, the
mayor has been stymied at every turn by his director of administrative services, Ms. Huxtable.
This latest complaint from the employees in her department gives the mayor added ammunition to
add to the case for dismissal of Ms. Huxtable.
CHAPTER TEN: PERSONNEL MANAGEMENT AND LABOR RELATIONS

LEARNING OBJECTIVES
1. Understand the personnel function in the public sector and its role in:
a. Recruitment
b. Merit Selection
c. Position Classification
d. Performance Appraisal
e. Training
f. Management Development
2. Comprehend the history and current challenges of civil service reform.
3. Explain the issues surrounding patronage appointments, including:
a. The role of patronage in the political process.
b. The function and importance of the Plum Book.
c. The questions of the constitutionality of the process.
d. The preference quandary.
4. Understand the principles that govern labor relations in the public sector, including:
a. The process of collective bargaining.
b. The legal foundation of the process.
c. The impact of strikes in the public sector.
SUGGESTED LECTURE
LECTURE TEN
I. The Personnel Function deals with the technical functions of employment, such as
recruitment, selection, training, and evaluation. Personnel requires an understanding of law as well
as the major developments in the social and behavioral sciences. Personnel administration has
evolved from being largely a clerical function into a professional practice. a. Personnel Merit
Selection: This process began with civil service reform in the late nineteenth century, which gave
birth to the Pendleton Act in 1883. The act created the U.S. Civil Service Commission. It
mandated open competitive examinations, probationary periods, and protection from political
pressures for the federal bureaucracy. The Pendleton Act mandated that examinations had to be
practical in their character. The primacy of practicality was later reaffirmed in Griggs v. Duke
Power Company (1971), which upheld the notion of examination validity based on the character of
the work. b. Position Classifications: Traditional position classifications organize all jobs in a civil
service merit system into classes on the basis of duties for the purposes of establishing chains of
command, salary scales, and delineating authority. c. Performance Appraisal is about the
documentation of work performance of employees. Most appraisals are too subjective and
impressionistic to be useful because they are done in-house, and thus evaluators are reluctant to
destroy group harmony with negative evaluations. Because of this, outside consultants are
sometimes hired to do the ratings. d. Training: Training has always been considered an option, or
a luxury, in organizations. In the 1950s it was the premise that since employees were hired on the
merit system, they were qualified, thus training was superfluous. As opinion changed to view
public service as a career that constantly needed upgrading, attitudes about providing training
changed as well. In 1958, Congress passed the Government Employees Training Act, which
mandated training in federal agencies. e. Management Development: This is undertaken in
organizations as an organizational investment in human capital to develop leadership for the
organization. Assessment programs are geared toward distinguishing which individuals have the
potential for selection to a management program, and they typically observe individuals in
simulations of problem solving, often within stress situations.
II. Civil Service Reform: Any government employee who is not in the military is in civil
service. There are two groups of employees in the civil service: those who come up through the
so-called merit system and those individuals who were appointed for reasons other than fitness for
duty as patronage appointments. a. From Spoils to Merit Systems: While civil service reform
dates from the post-Civil War era, its political roots go back to the beginning of our republic when
reinventing public personnel systems first began. Jefferson faced the problem of a hostile
bureaucracy in his presidency but refused to replace them with Republicans on the grounds that
only malconduct is justification for dismissal, although he did make partisan appointments on
occasion. Other presidents permitted the spoils system to a greater or lesser degree. b. The
Pendleton ActFederal Reform: Clamors for a merit-based civil service system, increasing after
the assassination of President Garfield by a disappointed office seeker, led his successor, President
Arthur, to sign into law An Act to Regulate and Improve the Civil Service of the United States,
better known as the Pendleton Act of 1883. c. State and Local Reform: Influenced by the
Pendleton Act, state and local governments began to institute civil service commissions. Today, 88
percent of cities with populations over 50,000 have merit systems on the booksbut patronage
instead of merit may still exist in practice. d. The Civil Service Commission: The commission, a
bipartisan group of appointees, was mandated to keep the bureaucracy as free as possible from
political influence. As time went on, however, nonpartisan career managers found themselves
burdened by the restrictions set up to thwart the spoils system and called for an integration of
personnel functions with the administrative functions of the executive to whom they reported. e.
The Civil Service Reform Act (CSRA) of 1978: This was enacted under President Carter in
response to the complaints of red tape and the ongoing abuse of employee rights. The name of the
Civil Service Commission by then was besmirched by incompetence and scandal and had to be
retired. The CSRA divided the commission into three agencies: the Office of Personnel
Management, to oversee the human resource function; the Merit Systems Protection Board, to
provide recourse to aggrieved employees; and the Federal Labor Management Authority (FLRA),
to oversee federal labor management policies. f. Reinventing Public Personnel Administration:
Recently, public personnel management has been heavily impacted by the reinventing
government movement. The 1993 Gore Report emphasized public personnel reform, suggested
decentralization of personnel management, and promoted a customer-service focus.
III. Patronage Appointments: Patronage comes from the word patronin order to get
certain plum jobs, you need a patron in high places. a. The Plum Book: This is the informal name
for the publication U.S. Government: Policy and Supporting Positions, which comes out right
after a presidential election and lists all the patronage jobs that a new president can fill at his or her
discretion. b. The Constitutionality of Patronage: In Rutan v. Republican Party, the U.S.
Supreme Court ruled that traditional patronage is unconstitutional. In the earlier decisions Branti
v. Finkel and Elrod v. Burns the Court held that the First Amendment forbids government officials
to discharge or threaten to discharge public employees solely for not being supporters of the party
in power, unless political affiliation is an appropriate requirement for the position involved. c.
Veterans Merit Preference: The special merit earned by honorable military service is a variant of
patronage that has been in place since the end of the Civil War, when veterans were first given
preference in civil offices. In 1919 the privilege was extended to wives and widows of veterans.
IV. Public Sector Labor Relations: a. The AFL-CIO: The American Federation of Labor
Congress of Industrial Organizations is a voluntary federation of over 100 national and
international labor unions in the United States, but it is not a union and it does no bargaining. The
purpose of the AFL-CIO is policy and activity development. Each member union of the AFL-CIO
is independent and conducts its own affairs. Major public sector unions are members of the AFLCIO. b. Administrative Agencies: In the context of labor relations, an administrative agency is a
private or government organization that facilitates the labor process. The agencies oversee
collective bargaining, make rulings on unfair labor practices, judge legitimacy and scope of
bargaining, interpret contracts, make decisions on the appropriateness of bargaining units, oversee
authorization elections, and certify bargaining units. The National Labor Relations Board (NLRB)
was created in 1935 by the National Labor Relations Act to oversee and facilitate bargaining in the
private sector. The companion agency in the public sector is the Federal Labor Relations Authority
(FLRA) created by the Civil Service Reform Act of 1978. A general counsel investigates and
prosecutes labor cases before the FLRA. Also within the FLRA is the Federal Service Impasses
Panel (FSIP) to solve negotiation impasses. States have their own agencies, generally called Public
Employment Relations Boards (PERBs). Typically their functions are parallel to those of the
NLRB. c. Collective Bargaining: This is a comprehensive term that encompasses the negotiating
process that leads to a contract between labor and management on wages, hours, and other
conditions of employment. The process involves four basic stages: establishment of bargaining
units, formulation of demands, negotiations, and the administration of the contract. In terms of
collective bargaining, the public sector model comes from the private sector, but employing
collective bargaining in the public sector is problematic because no union is equal to the
government and to the people as a whole. d. Impasse Resolution: An impasse exists during
labor-management relations when either party feels that no further progress can be made toward a
settlement, and parties go to arbitration, mediation, and fact-finding for resolution. e. Strikes: A
strike is a mutual agreement by workers to a work stoppage. In the past, unions used the strike as
a powerful tool to attain their goals. Public opinion began to turn against unions in the later years
of the twentieth century, and unions have lost their clout in the harsher economic climate of recent
times. Today workers and management have come to the realization that they have one thing in
commonthe economic viability of the enterprise. Thus we see unions and management in an
unlikely marriage of convenience because of their mutual interests.
Group Exercise
Think Piece
Stress Levels in the Air Traffic Controllers Workplaces
The air traffic controllers at American airports reportedly have very stressful jobs. An additional
element of stress was added by the events of September 11, 2001. What additional kinds of
stress-relief measures should be considered by leadership to help air traffic controllers do their jobs
safely and securely?
Class Exercises
PERSONNEL MANAGEMENT EXERCISES ON THE CIVIL RIGHTS ACT OF 1964,
Title VII
Scenario A: Mary Louise Davies interviews applicants for professional and management positions
at MAXCom, Inc., a computer company in the Silicon Valley. She has been asked by the director
of human resources to attend a one-day conference on Title VII, affirmative action, and EEO, in
San Francisco. Mary Louise has a very hectic schedule, as her company is rapidly expanding, and
she asks to be excused. After all, she explains, all she does is conduct the interviews. The final
decisions are made higher up in the human resources department. a. Is Mary Louises excuse
justification for not going? b. If you were the human resources director, what would you do?
Scenario B: Pete Chavez graduated with high honors from the Columbia University School of
Journalism in the area of sports journalism. He then applied for the position of assistant sports
writer with a local paper to cover basketball and football. Petes credentials were verified and he
was made an immediate offer over the telephone. When he arrived for the interview, however, he
sensed that something was amiss. He was told that the position had been withdrawn. Later Pete
learned from a valid source that it was his height, 5'3, and slender build, 120 lbs., that disqualified
him. The editor had judged that a taller sports writer would have a better rapport with tall players
than a short one. Pete plans on filing a disparate impact claim. a. Does he have a case? b. On
what basis?
Scenario C: Tim Fujie, a Japanese-American, and David Dougherty, an Irish-American (white),
are both applicants for promotion for the same job as detective sergeants in the Miniqua Police
force. Tim has a bachelors degree in physics and three years on the police force. David has a
bachelor's degree in criminal justice, a certificate in conflict resolution, and three years in the police
force. David Dougherty is hired. Tim Fujie sues on the grounds of color and race discrimination.
Does Tim have a case?
CHAPTER ELEVEN: SOCIAL EQUITY

LEARNING OBJECTIVES
1. Understand the concept of social equity in America.
2. Comprehend the major points in the challenge for equality:
a. Racism in America
b. The Bitter Heritage of Slavery
c. Second-Class Citizenship in America
d. Legislative and Administrative Remedies
3. Appreciate the notion of equal employment opportunity:
a. The Origins of Affirmative Action
b. The Case for and against Affirmative Action
4. Grasp the key areas of nonracial discrimination:
a. Sex Discrimination
b. Pregnancy Discrimination
c. Age Discrimination
d. Disabilities Discrimination
5. Understand the importance of public administrators being cognizant of the letter and
the spirit of social equity laws.
SUGGESTED LECTURE
LECTURE ELEVEN
I. Social Equity: Although the United States aspires to social equity in principle, it has not
always been able to achieve it in practice. In the nineteenth century social Darwinism inhibited the
growth of social equity through its principles of survival of the fittest and natural selection.
American social Darwinism thus justified child labor and many other abuses of U.S. citizens, which
reformers tried to rectify. Reinforced by civil rights laws, social equity is one of the foremost
concerns in public administration today.
II. The Challenge of Equality: The 1776 Declaration of Independence proclaimed that all
men are created equal. Yet both the Declaration of Independence and the Constitution denied this
right to African-American residents and women. a. Racism: Our textbook defines the term racist
as a person who overtly or covertly practices racial discrimination on the basis of color and ethnic
origin and supports the supremacy of one race over another. b. The Bitter Heritage of Slavery:
The importing of people from Africa to provide slave labor on American plantations began in
colonial times. It was supported by the Constitution in Article I, Section 2. The Supreme Court
upheld slavery in many decisions, the most famous of which was Dred Scott v. Sanford. It took a
civil war, the Emancipation Proclamation, several amendments to the Constitution, and a vast
change in social attitudes to bring us to the point at which we are today. Yet, even today, all
people are not equal in our society. c. Second-Class Citizenship in America: After the Civil War
the racial question was still not settled, and many states enacted Jim Crow segregation laws. Again
the Supreme Court upheld the so-called separate but equal philosophy in its Plessy v. Ferguson
decision of 1896. More than half a century later the Plessy decision was overturned in Brown v.
Board of Education (1954). The Court declared that separate but equal was actually unequal. This
was the beginning of the civil rights movement. c. Legislative and Administrative Fixes for
Racism: With the passing of the Civil Rights Act, the Equal Employment Opportunity Commission
(EEOC) came into being in 1964 to combat discrimination in the private sector. The coordination
of all equal employment activity was assigned to the Civil Service Commission until its retirement
by the CSRA in 1978at which time these duties were transferred to the Office of Personnel
Management. The passage of the Equal Employment Opportunity Act in 1972 brought state and
local governments under the EEO umbrella.
III. Equal Employment Opportunity (EEO): EEO applies to employment procedures and
practices that are intentionally or unintentionally discriminatory in the areas of race, color, gender,
religion, and national origin. It now also includes age, pregnancy, and disabilities. a. Origins of
Affirmative Action: President Kennedys Executive Order 10925 in 1961 first used the term
affirmative action. It meant the removal of artificial barriers to employment of women and
minority groups in the federal service. President Nixon issued an executive order on affirmative
action in his administration. During the 1970s, federal courts issued specific goals and timetables
for minority hiring and compensatory opportunities for disadvantaged groups. By the 1990s,
support
for affirmative action dwindled. A poll taken by Newsweek in 1995 showed that 75 percent of
whites feel that the current system of affirmative action and righting wrongs in society is not being
served well by EEO. b. The Case for and Against Affirmative Action: Proponents argue that
affirmative action, by bringing all segments of society into the mainstream, elevates the moral and
social consciousness of the whole society. They claim that affirmative action is not about hiring the
unqualified, or about quotas, preferences, or denying the rights of white males. Reverse
discrimination is a term that has developed over the years through a series of Supreme Court
rulings. Well-disposed as well as bigoted opponents of affirmative action argue that merit and
fitness get pushed to the side when affirmative action programs come into play. Some argue that
compensatory benefits should be given to members of society based on class, not race. Today many
states are considering reversal of their affirmative action policies following Californias Proposition
209 of 1997.
IV. Nonracial Discrimination: a. Sex Discrimination The Civil Rights Act, as amended by
the Equal Employment Opportunity Act of 1972, declared sex discrimination illegal, and today
sexual harassment is included in the sex discrimination provision. The Equal Employment
Commission in 1980 set forth guidelines on what constitutes workplace sexual harassment. In 1986
the landmark Supreme Court ruling in Meritor Savings Bank v. Vinson set forth case law on this
issue. b. Pregnancy Discrimination: Employment practices that exclude pregnant women (or
women contemplating having children) were classified as discrimination in a 1978 statutory
amendment to Title VII of the Civil Rights Act. The Family and Medical Leave Act of 1993 was the
latest companion statute. c. Age Discrimination: The Age Discrimination in Employment Act
(ADEA) was first passed in 1967 and often amended thereafter. It covers all employees in the
public and private sectors. d. Disabilities Discrimination: In 1990 Congress passed the
Americans with Disabilities Act (ADA) to ban discrimination against physically and mentally
handicapped individuals in employment and to require reasonable accommodation for these
individuals.
V. Public Administration and Social Equity: Public administrators must be cognizant not
only of the details of public law, because they must administer its provisions in a fair and equitable
manner, but they also need to be aware of its spirit, so as to proactively support it.
Class Exercise
THINK PIECES ON SOCIAL EQUITY
You are the Director of an organization called Pennsylvania Diversity, a non-profit organization in
Harrisburg, Pennsylvania. You have a B.P.A. (bachelor's degree in public administration). You
have been asked by the Governor of your state to present arguments for diversity in its broadest
context for a policy report he is making to the Vice President. In order to respond, you are
planning a strategic retreat for your senior management on November 24. You wish to present
them with two issues: 1) Diversity and multicultural issues concerning the workplace context and
2) Diversity of natural systems, dealing with the environmental context. You expect to hear
arguments pro and con (the thesis and antithesis) and a vigorous debate among your staff during
the brainstorming process and the policy development process. You would like to have some
thoughts about these issues to bring to the table yourself. The four issues noted below are provided
as guidelines to begin thinking, but they are only guidelines. Think broadly about the issues for the
next two weeks.
I.
SOCIAL DIVERSITY IN THE WORKPLACE CONTEXT

a. Balancing the rights of individuals versus the rights of the group.
b. Balancing the rights of a white minority versus a collectively larger multicultural
majority.
II. DIVERSITY OF LIFE IN THE ENVIRONMENTAL CONTEXT

a. Balancing the rights of human beings versus the rights of other living things to exist.
b. Balancing the rights of presently living people in your state against the rights of
future
generations.
CHAPTER TWELVE: PUBLIC FINANCIAL MANAGEMENT

LEARNING OBJECTIVES
1. Understand the importance of public financial management and the duties of the
public administrators involved.
2. Know the rules and understand the politics of the budget game.
3. Understand the theories behind the budgeting process and their applications.
4. Comprehend the new innovations impacting the budgeting process.
5. Identify the various methods of financing public expenditures.
6. Understand the role that debt plays in the budgeting process.
7. Comprehend the role that monetary and fiscal policy have in public administration.
SUGGESTED LECTURE
LECTURE TWELVE
I. Public Financial Principles: No public policy or function can survive unless it is associated
with the flow of funds that make it possible. Public financial management is a dynamic system with
which citizens interact every day. At the heart of the design of the American system of public
financial management are six principles.
1. Democratic consent: Taxation and spending should not be done without consent of
the governed.
2. Equity: Governments should be equitable in raising and spending capital.
3. Transparency: What governments do in raising and spending funds should be open
to public knowledge and scrutiny.
4. Probity: There must be scrupulous honesty in dealing with public funds, of which
the legislators and administrators are the stewards, not the owners.
5. Prudence: Stewards should not take undue risks with public funds.
6. Accountability: Those who deal with public funds can and should be regularly
called to account for their stewardship through legislative review and audit processes.
II. Balanced Budgets: The balanced budget, where receipts are equal to or greater than the
government outlays, is the sign of a financially healthy government. There are also advantages,
however, to unbalanced budgets where extra spending can stimulate a slow economy. Such
actions may adversely impact the value of currencies as well as having a crowding-out effect on
capital markets. All budgets function within a designated twelve-month fiscal calendar. As the
budget process is often slow, funding can be extended into a new fiscal year through the use of
continuing resolutions.
III. The Budget Game: The budgeting process is highly political. There are winners and
losers in the process. The main currents in the politics of budgeting in the past 30 years seem to
suggest a decidedly individualistic, multicentered decision-making milieu. Budget makers, both
conservative and liberal, are impacted by lobbyists and special interest groups. Congress relies on
the Congressional Budget Office to provide data , while the Office of Management and Budget
provides data to the president.
IV. Budget Theory and Practice: A public budget has four dimensions. First, it is a political
instrument that allocates scarce public resources. Second, it is a managerial and administrative
tool that specifies the ways and means of providing public programs and services. Third, it is an
economic instrument that can drive an areas growth. Fourth, it is an accounting instrument that
holds government workers accountable for the expenditure of funds with which they have been
entrusted.
V. Historical Highlights of Budgetary Reform:
The Taft Commission (1912)
recommended a national budgeting system. William Willoughby wrote The Movement Towards
Budgetary Reform in the States (1918), which suggested additional reforms on the state and local
levels. The General Accounting Office (GAO) was established in 1921 with the passage of the
Budget and Accounting Act. V. O. Key, Jr., wrote in 1940 bemoaning the lack of budgetary theory
among budget writers. John Keynes influenced the administration of Franklin D. Roosevelt and all
succeeding administrations with a theory that called for using fiscal and monetary policy to
positively influence a capitalistic economy. Aaron Wildavsky wrote in The Politics of the
Budgetary Process in 1964 that budgeting is a political and economic process rather than simply a
mechanical series of steps.
VI. Objectives of Budgeting: Budgeting has four objectives: allocation, distribution,
stabilization, and growth. Within these objectives, two types of budgets exist: operating and
capital.
VII. Waves of Innovation: The structure and format of budgets have been subject to waves
of innovation which have led to the evolution of different types of budgeting. These include:
Executive Budgeting: submitted by the chief executive to the legislature for action.
Line-Item Budgeting: classification of accounts according to detailed objects of expenditure.
Performance Budgeting: performance requirements to be stated alongside line items.
Incremental Budgeting: focuses on incremental increases and decreases in a budget.
PPBS: planning programming budgeting systems detailing objectives and measures.
Zero-Based Budgeting: calls for rejustification of the entire budget.

Unified Budgeting: consolidation of receipts and outlays in one budget.
Multiyear Budgeting: covering a time span of numerous fiscal years.
VIII. Financing Public Expenditure: Governments may raise monies in the following
ways:
Imposing a direct tax paid by the taxpayer directly to the government.
Imposing an indirect tax paid to a third party who then pays the government.
Imposing user charges for government customers.
Attaining grants from other levels of government.
Generating profits from activities of public enterprises.
Borrowing from the public through bonds or from private lenders through loans.
Using innovative finance techniques such as public-private partnerships.
Generating earnings from savings or investments.
IX. The Problem of Debt: The national debt is the total outstanding debt of the national
government. The level of debt must be viewed in historical and comparative perspective. The
historical perspective looks at the particular debt position today compared with its long-term trend.
Is the level of debt today in accord with a normal position or is it extraordinary? The comparative
perspective looks at the debt level of one nation in comparison to others. Both the Republicans
and the Democrats seek to show the American public that their way of solving the debt crisis is the
best way to lower the level of debt. The government can borrow money when a clear purpose
exists for doing so. This tool, however, is subject to abuse, especially when politicians find the
borrowing of money preferable to raising taxes. A second method of raising money is the sale of
municipal bonds. These bonds, which are rated and graded by rating agencies, are sold to raise
funds for everything from sewer systems to ball parks, with interest paid by the issuing
municipality.
X. Financial Management in Local Government: There are 80,000 local governments,
school districts, and other small bodies. The small units have very simple budgets, while the larger
municipalities may have extremely complex budgets. The three major methods for raising revenue
for local governments are the property tax, the school tax, and the local sales tax.
XI. Economic Policy: Economic policy is the process by which a nation manages its trade,
business, and finances. It traditionally consists of three dimensions: fiscal policy, monetary policy,
and those facets of public policy with economic implications such as farm, energy, and labor policy.
Monetary policy basically exercises control over the quality and cost (interest rates) of money and
credit in the economy. Fiscal policy deals with the size of the budget, deficits, and taxes.
Group Exercise
Think Piece
To Tax or Not to Tax? That is the Question.
The city fathers of Bridgepoint suffered a budget shortfall last year. In their planning for the new
fiscal year, they feel they can raise the needed revenue by imposing a sales tax on the consumption
of the citizens of the community. They are particularly entranced with the possible tax revenue that
can be gained from a redeveloped mall in the center of the city. The mall, a joint project between
the city and a developer, was rebuilt from the ruins of an abandoned shopping center that had been
an eyesore for many years. The new mall serves many of the inner city residents who rely on public
transportation and live either below or at the poverty line. The mall has been a huge success and
has been hailed as the vanguard of a new revived downtown shopping area. A sales tax, however,
would impact to a greater extent the many low and middle income shoppers who shop downtown
for they would pay a greater percentage of their income to this tax than wealthier shoppers. Is a
sales tax a good move for the city of Bridgepoint?
Class Exercise
THE SCHOOL TAX CRISIS OF MEADOWBROOK
Meadowbrook is a municipality with a population of 112,000. On Tuesday, June 20, the
Meadowbrook School Board informed the City Council Budget Committee that extensive
renovations would be required in the high school gymnasium. The high school had recently hired
new basketball coaches for both the girls and boys basketball teams. Both teams had winning
seasons last year, and the girls' team played in the state championships. They lost in the third
round, but it was still a very impressive performance for a team's first trip to the playoffs. Two of
the games were played at Meadowbrook and resulted in an increase in business for motels,
restaurants, and retail establishments. The Chamber of Commerce teamed up with the Basketball
Boosters Club to have a parade on Main Street and a pep rally in the park. This resulted in a lot of
interest in the team. Unfortunately, the small gym could not accommodate all those who wished to
attend, and an opportunity for increased revenue for the school system through ticket sales and
concessions was lost.
The renovations would include
: the construction of new locker rooms.
: the building of a training facility, including a weight room.
: the replacement of the gym floor
: the expansion of the grandstands to allow for increased seating.
Total estimated cost: $1.2 million
School Property Tax Demographics:
36% Business and manufacturing (represented by the Chamber of Commerce)
10% Singles and couples with no children
31% Couples with children under the age of nineteen
23% Retired singles and couples on fixed incomes
A town meeting has been scheduled to discuss a possible increase in the school tax to cover the
cost of the renovations.
School Tax: A school tax is a local property tax imposed by a school district to cover the cost of
providing education and related activities.
CHAPTER THIRTEEN: AUDITING, ACCOUNTING, AND EVALUATING
LEARNING OBJECTIVES
1. Define an audit and understand the role auditing plays in any organization.
2. Understand the role of the General Accounting Office.
3. Identify the different types of audits and how they are executed.
4. Define and understand accounting and its function in an organization.
5. Discern the differences between policy analysis and policy evaluation.
6. Understand the reasons for policy analysis and evaluation.
7. Discuss the standards under which evaluation takes place.
SUGGESTED LECTURE
LECTURE THIRTEEN
I. The Audit: An audit is any independent examination or objective assessment of an
organization. In public administration, the audit refers to two very common activities. It is an
official examination of a financial report submitted by an individual or an organization to
determine whether it accurately represents expenditures, deductions, and other allowances
determined by laws or regulations. The audit is the final phase of a government budgetary process.
It reviews the operations of an agency, especially its financial transactions, to determine whether
the agency has spent its money in accordance with the law, in the most efficient manner, with the
desired results.
Auditing has become a major branch of the accounting profession. Accounting in public
administration is similar to its function in the private sector. It remains the process of classifying,
measuring, and interpreting financial transactions to provide management with information upon
which to base economic decisions. Auditing continues to evolve with multiple applications that
now include independent assessments of such things as environmental, social, and infra-structural
issues.
Auditing in the federal sector is the responsibility of the General Accounting Office (GAO).
Established in 1921, the office serves as a support agency to audit federal government expenditures
and assist the Congress in its legislative oversight responsibilities. A comprehensive audit program
under GAO should include the following three types of audits:
1. Financial and compliance, which determines whether funds are properly spent and the
spending is in compliance with the law.
2. Economy and efficiency, which determines whether resources have been used appropriately.
3. Program results, which determines whether the desired results have been achieved.
Criteria have been developed to ensure that the auditors stand independent of the organizations
they are auditing. These criteria for auditors include a location in the bureaucracy outside of
management, a high reporting line for the audit results, and a reasonable latitude for the auditors in
selecting the assignments for the audits.
II. Accounting: The traditional method of accounting in the public sector was cash
accounting, which simply sought to control and track the flow of funds allocated to and spent by
the agencies. This system proved to be too simple and was gradually replaced by the accrual
system, which allowed for the recording of debt owed to and by the organization when the debt
became a legal obligation. This in turn has been replaced in the United States by modified accrual
accounting, which seeks to achieve a matching between revenues raised and costs incurred.
III. Program Evaluation and Policy Analysis: The two are often confused. A policy analysis
is a set of techniques that seeks to answer the question of what the probable effects of a policy will
be once they actually occur. An analysis undertaken on a program already in effect is more
properly called a program evaluation. Evaluations refer to the standards against which a program
can be evaluated. These standards include compliance, efficiency, and effectiveness/relevance.
Zealous evaluators believe that everything is subject to evaluation. Evaluations will take place
within the discipline or paradigm in which they are conducted, and these may vary widely. The
standards noted above, however, indicate the fundamental questions that must be answered of any
program.
Class Exercise
Think Piece
Rabbits and the Taxpayer
You are the manager of a pre-school/daycare center partially funded with tax dollars. In an
effort to assist former welfare recipients in getting back into the workplace, the city set up the
center. Parents pay based on their income level with tax dollars making up the difference. As part
of the program you provide lunch to the children. Last week an audit team from the city came in
to audit your operation. The auditor informed you that it was noticed by the audit team that one of
your employees, Myrna, was seen taking a bag of lettuce leaves home at the close of shift. You
informed the auditor that Myrna raised rabbits and that you have previously given her permission
to take home the leaves from the outside of the lettuce that would be thrown away and feed them
to her rabbits. The auditor then informed you that a member of the audit team had watched Myrna
take off more lettuce leaves than were normally removed by the average person and that this was
not a sound practice when dealing with the taxpayers money. How do you feel about the audit
teams observations?
CHAPTER FOURTEEN: HONOR AND ETHICS

LEARNING OBJECTIVES
1.
Understand the meaning of honor and distinguish it from ethics.
2.
Be able to identify and discuss corruption in government.
3.
Comprehend ethical issues as they relate to public administration in such situations as the
dirty hands dilemma.
4.
Understand the meaning of conflict of responsibilities in public administration

as it relates to impacted stakeholders.
5.
Distinguish between the different levels of ethics in public administration.
6.
Understand the concept of whistleblowing and the protections for whistleblowers.
7.
Understand how codes of honor, conduct, and ethics relate to public administration
through understanding standards of conduct.
8.
Define key terms at the bottom of the pages and at the end of the chapter.
9.
Write short critical essays on the major issues covered in the chapter.
SUGGESTED LECTURE
LECTURE FOURTEEN
I. Honor: Western thinking about honor dates back to ancient Greece and Rome. Codes of
honor evolved in the military. Honor was, and is, something that a soldier was supposed to uphold
and even die for. Today it remains one of the core influences on human behavior. Honor comes
before ethics because a person without honor has no moral compass about what is good and bad.
Honor is a particularly apt choice for emphasis in a text of public administration because, from
ancient times, to be trusted with the publics business required honorable administrators.
II. Corruption in Government: Briberyhe pervasiveness of bribery in public administration
is something that cannot be contested. It comes as a result of individual greed. When the ethical
base of an agency is low, bribery is much more rampant. The Watergate scandal that drove Richard
Nixon
out of the office of president exemplified a violation of public trust. It has become an enduring
example of corruption at the highest levels of government in America and resulted in calls for
reform.
III. Ethical Issues in Public Administration: Lies Big and LittleAdolph Hitler and Joseph
McCarthy are two of the most prominent examples of big liars who have hurt society as a whole,
but on a smaller scale lying is common in government. It takes many forms, from outright lies to
innuendo, omissions, etc. It can be argued that public administrators in a democracy can be
excused for lying when there are dire national priorities to consider. The quandary of lying for the
public good has been a topic of debate from the time of Plato, who spoke about the noble lie.
The dirty hands dilemma, like the noble lie, is another famous quandary encountered in ethics.
Public officials dirty their hands when they commit an act generally considered wrong to further
the public good. Machiavelli upheld this dilemma in his famous statement: when the act accuses,
the result excuses.
IV. Conflicts of Responsibilities: The public is composed of diverse stakeholders each with
conflicting, but often deserving, interests. This presents the quandary of viable alternatives because
the public administrator cannot satisfy the ideal of universal happiness. Thus it becomes important
to keep the concepts of justice, equality, and the inviolability of individual rights in mind when
choosing the best course of action for the majority. Dennis Thompson argued that there can be no
administrative ethics because of an inherent conflict in the nature of the duties of a public
administrator and the administrative structures of the position. These people must be morally
neutral and yet follow the structural dictates of policy; hence, he argues, they cannot be held
accountable. Yet the I was just following orders defense conflicts with the personal moral
obligation to do the right thing.
V. Hierarchy of Ethics: The four levels of ethics are personal morality, professional ethics,
organizational ethics, and social ethics.
VI. Whistleblowing: Whistleblowing takes place when an employee decides that obligations to
society come before obligations to the organization. When Daniel Ellsberg leaked the Pentagon
Papers, which documented the step-by-step judgments that brought America into the Vietnam War,
he was charged with espionage. While the charges were later dismissed, Ellsbergs actions
suggested that he believed that his obligation to society outweighed the proscriptions of law. Even
in lesser cases, whistleblowing can have serious consequences, and for this reason the government,
beginning with the Civil Service Reform Act in 1978, has issued a variety of whistleblowing
protection policies. Even with these in place, whistleblowing often has damaging consequences for
the whistleblower.
VII. Codes of Honor, Conduct, and Ethics: Codes of honor have their origins in ancient
precepts about how individuals should behave when faced with danger or difficult choices. Many
of the important precepts on how to behave are embodied in religious teachings such as the Ten
Commandments. Many civilian government agencies set up codes of conduct and formal guidelines
for ethical behavior. Professional codes of ethics exist as well, such as the physicians Hippocratic
Oath. Most of these codes are not binding, but dishonor falls upon those who openly violate them.
Group Exercise
Think Piece
Blowing the Whistle at Micro Systems Inc.
James Allen, a purchasing agent with Micro Systems Inc., discovers that his boss is getting
kickbacks from one of the major suppliers of the firm. He blows the whistle on his boss and is
subsequently fired for incompetence. Allen has received satisfactory ratings on his performance so
far, hence he assumes that it was due to the whistleblowing that he was terminated. Does he have
recourse under statutory law for wrongful discharge?
Class Exercise
MR. ARJMENIAN BLOWS HIS WHISTLE
Proposition: A democratic society benefits from moral dissent.
Mr. Arjmenian, an Armenian-American, is the deputy finance director in the city of Pine Falls,
California. Pine Falls is situated on the Sacramento River in California, where an annual event
known as the Pine Falls Regatta is held. The regatta receives state, county, and local funding.
Recently, in a 100-page letter to the regatta board of directors, Mr. Arjmenian accused Dr.
Lawrence Pierpont Foster, the chairman of the regatta, of misusing nearly $200,000 of the
regattas funds for personal purposes. A week after this disclosure, Mr. Arjmenian was fired as the
deputy finance director by the mayor of Pine Falls, the Honorable Willy Boyle, who is a close
personal friend of regatta chairman Foster. The charges are incompetence and hostility, but the
evidence produced is vague. Mr. Foster has denied all charges but has been unable to explain
satisfactorily the large sums of money deposited into his personal bank accounts following the
annual regatta events.
1. Based on your readings and prior knowledge of ethics, pick out from the list below the relevant
ethical issues involved:
noble lie
conflict of interest
theft
conscientious objection
Machiavelli
burglary
bribery
graft
dirty hands dilemma
embezzlement
corruption
whistleblowing
honorific
deception
lying
2. Explain the concepts you have chosen as they relate to ethics in the case of Pine
Falls.

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CHAPTER ONE: DEFINING PUBLIC ADMINISTRATION

II. Analyzing the Definitions of Public Administration: PoliticalPublic

THE REINVENTING GOVERNMENT EXERCISE

Bureaucrats and Citizens (Con: Keep status quo)

DEPARTMENT OF PUBLIC SERVICES

LAND & RECORDS/PERMITS

ARGUE FOR PRO AND CON

CHAPTER TWO: THE POLITICAL AND CULTURAL ENVIRONMENT OF

I. Public Policymaking: Public policymaking is hierarchical in nature. The broadest policy is

6. The meaning of a color-blind society.

CHAPTER THREE: THE CONTINUOUS REINVENTING OF THE

CHAPTER FOUR: INTERGOVERNMENTAL RELATIONS

THE EVOLUTION OF MANAGEMENT AND

Understand the origins of public management:

2. Comprehend the significance of administrative doctrine.

CHAPTER SIX: ORGANIZATIONAL BEHAVIOR

concept of bureaucracy from Gilbert and Sullivan's H.M.S. Pinafore.

CHAPTER SEVEN: MANAGERIALISM AND PERFORMANCE MANAGEMENT

Using only four sections of highway, connect all nine points.

Think entrepreneurially to solve this puzzle!

CHAPTER EIGHT: STRATEGIC MANAGEMENT IN THE PUBLIC SECTOR

Remember your model:

CHAPTER NINE: LEADERSHIP AND ACCOUNTABILITY

Learn about the prevailing theories of leadership, in particular:

Comprehend the more dysfunctional aspects of too much leadership, in particular:

Discern the role leaders play in moral guidance of public organizations.

Learn about the need for leaders to be accountable in public administration.

Understand the oversight role that legislative leadership plays in government.

Write short critical essays on major issues covered in the chapter.

CHAPTER TEN: PERSONNEL MANAGEMENT AND LABOR RELATIONS

CHAPTER ELEVEN: SOCIAL EQUITY

SOCIAL DIVERSITY IN THE WORKPLACE CONTEXT

II. DIVERSITY OF LIFE IN THE ENVIRONMENTAL CONTEXT

CHAPTER TWELVE: PUBLIC FINANCIAL MANAGEMENT

Zero-Based Budgeting: calls for rejustification of the entire budget.

CHAPTER FOURTEEN: HONOR AND ETHICS

Understand the meaning of honor and distinguish it from ethics.

Be able to identify and discuss corruption in government.

Understand the meaning of conflict of responsibilities in public administration

Distinguish between the different levels of ethics in public administration.

Understand the concept of whistleblowing and the protections for whistleblowers.

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