Ecare Project Report

BCA Project
E-CARE
Submitted to Department of Information Technology

Institute of Technology & Management Dehradun
For the partial fulfilment for the award of Degree of

Bachelor of Computer Application
2011 to 2014
Submitted To:
Submitted By:
Mr.Sachin Jain
Suhani Gurung
Kritika Bohra
Megha Thapa
Deeksha Raturi
Coordinated By:
Mr. Ashutosh Uniyal - HOD BCA
Project Approval Performa
Project Proposal No________________________

(For office use only)
1. Name of the student
2. Enrolment of the student
3. E-mail:
-----------------------------------------------------------------------------------------------------------------
--------------------------------------------------------4. Mob. No.

--------------------------------------------------------5. Title of the Project
--------------------------------------------------------6. Name of the Guide
---------------------------------------------------------
For Office Use Only:

Signature of the Guide
Approved
Not Approved
Suggestions for reforming the Project:
1
2
3
4
5
6
7
Date: --------------------
INDEX
1. INTRODUCTION
1.1Background
1.2 Objectives
1.3 Scope and Purpose
1.3.1 Scope
1.3.2 Purpose
2. SURVEY OF TECHNOLOGIES
3. REQUIREMENTS AND ANALYSIS
3.1 Problem Definition
3.2 Preliminary Product Description
3.3 Hardware and Software Requirements
3.4 Conceptual Models
3.4.1 Use Case Diagrams
3.4.2 Data Flow Diagrams
3.4.3 Entity Relationship Diagram
3.4.4 Data Structures
4. SECURITY MECHANISMS
5. FUTURE SCOPE
6. REFERENCES
Acknowledgement
I am very grateful to my Project guide Dr./Mr./Ms. ________________________for giving

his valuable time and constructive guidance in preparing the Synopsis/Project. It would not
have been possible to complete this project in short period of time without his kind
encouragement and valuable guidance.
Date:
Signature
Name of the Student
Certificate of Originality
I ................................... do hereby declare that the Project entitled E-CARE submitted to the
Department of Information Technology, INSTITUTE OF TECHNOLOGY & MANAGEMENT
DEHRADUN, in partial fulfilment for the award of the Degree of BACHELOR OF COMPUTER
APPLICATION in session 2011-2014.
Place:
Signature of the candidate.
Date:
E-Care
E-care is customer care management system. E-care is called as E-desk or Help Desk System.
It is so called as Help Desk System because it tries to solve all the HD (helpdesk) problems,
which are coming from the users of E-care. E-care will take care of every request coming
from their users and try to solve and produce the solution of the particular request. E-care
also will store the responses for the future use.
E-care contains six main members who play very important role in this Help Desk System. They
include super user, level1 administrator, level2 administrator, level3 administrator, corporate client
user and corporate user (or end-user).
Super user is the chief head of the organization that assigns first level, second level, and third
level administrators. The super user is responsible for all the three level administrators
including the corporate clients. The Super user is the sole person who is responsible for
creating categories, modules and the support team.
Super user creates new categories only if HD problems dont belong to those categories present in Ecare and similarly with the creation of modules. When the super user creates new categories and
modules he will label these categories and modules as levels and appoint one administrator for each of
them. When the super user gets the HD problem as request he can modify the request or can answer it
by sending solution to the level3 or the support team who is responsible for messaging the response or
the solution to the end-user (corporate user).
Corporate client is the one who buys E-care product for his business purpose. He can create
corporate users for his product. Corporate user is the one who has to register himself to the
corporate client before he submits the HD problems to the super user and corporate user is the
actual end-user of the product or service.
Corporate user will register to the corporate client and corporate client sends all the
registration details to the super user, and after the registration the end-user will submit the
HD problems to the super user. When the super user gets the HD problems he will check the
details of the end-user and send the responses to the support team who will message the
responses to the corporate users.
E-care is very useful for the corporate clients who want their business to extend worldwide i.e., by
keeping contact and good relation with the corporate users who buy their products. The corporate
clients who buy E-care for their business can know what are the various problems of their product
which are coming from their users so that they improve their products to the user needs. Any user who
knows a little about of the computer can handle e-care.
INTRODUCTION
This project mainly deals with automating the task of the E-care system that helps many endusers to know the solutions for their request within no time. E-care can be done manually but
there may be problems that have to be faced so to overcome such problems we need to
automate the Help Desk System.
If the system is maintaining the list of all the details of
corporate users and corporate
clients manually it will take a lot of time to retrieve even single information such as
retrieving or deleting single information becomes very difficult task.
The updating for the list such as creating a new creating new end-user details or creating
new corporate client details and including the details of the categories and the modules
that are created newly by the super user becomes very difficult manually. Once all
information is provided manually it become quite difficult for updating the records with
new information manually, so we automate the system to overcome all such difficulties.
E-care, which is developed manually, is the existing system. This system generates
and delivers the services to the end-users, which depends on the response provided by the
support team who actually message the responses to the corporate users for their requests.
By manually the Help Desk System will face difficulties while updating and it is time
consuming and leads more errors. E-care automates the tedious job of maintaining the
corporate user details or corporate client details and manages the updating and sees that the
responses are sent to the corporate user as soon as possible. It includes main members like:
Super user
Corporate client
Corporate user
Level1 administrator
Level2 administrator
Level3 administrator or support team.
Super user will manage the entire organization that includes corporate clients, corporate
users, and level administrators and also he can create the new categories and also the
modules.
Proposed systems are those that are automated, so that it is easy to retrieve the responses
from the system fast and updating the details once the response or services are provided to the
end-users upon their request without any difficulty and saves time.
SURVEY OF TECHNOLOGIES
Introduction to Microsoft .NET
Microsoft .NET is Microsoft's new Internet strategy. .NET was originally called NGWS.
NGWS - Next Generation Windows Services. Before the official announcement of .NET, the
term NGWS was used for Microsoft's plans for producing an "Internet-based platform of
Next Generation Windows Services".
.NET is Microsoft's new Internet and Web strategy
.NET is NOT a new operating system
.NET is a new Internet and Web based infrastructure
.NET delivers software as Web Services
.NET is a framework for universal services
.NET is a server centric computing model
.NET will run in any browser on any platform
.NET is based on the newest Web standards
.NET is built on the following Internet standards:
HTTP, the communication protocol between Internet Applications
XML, the format for exchanging data between Internet Applications
SOAP, the standard format for requesting Web Services
UDDI, the standard to search and discover Web Services
.NET Framework
The .NET Framework is the infrastructure for the new Microsoft .NET Platform. The .NET
Framework is a common environment for building, deploying, and running Web Services and
Web Applications. The .NET Framework contains common class libraries - like ADO.NET,
ASP.NET and Windows Forms - to provide advanced standard services that can be integrated
into a variety of computer systems. The .NET Framework is language neutral. Currently it
supports C++, C#, Visual Basic, J Script (The Microsoft version of JavaScript) and COBOL.
Third-party languages - like Eiffel, Perl, Python, Smalltalk, and others - will also be available
for building future .NET Framework applications. The new Visual Studio.NET is a common
development environment for the new .NET Framework. It provides a feature-rich
application execution environment, simplified development and easy integration between a
number of different development languages.
Introduction to Microsoft ASP.NET

ASP.NET is the latest version of Microsoft's Active Server Pages technology (ASP).
ASP.NET is a part of the Microsoft .NET framework, and a powerful tool for creating
dynamic and interactive web pages. ASP.NET has better language support, a large set of new
controls and XML based components, and better user authentication. ASP.NET provides
increased performance by running compiled code. ASP.NET code is not fully backward
compatible with ASP. ASP.NET is a programming framework built on the common language
runtime that can be used on a server to build powerful Web applications. ASP.NET is a server
side scripting technology that enables scripts (embedded in web pages) to be executed by an
Internet server.
ASP.NET is a Microsoft Technology
ASP stands for Active Server Pages
ASP.NET is a program that runs inside IIS
IIS (Internet Information Services) is Microsoft's Internet server
IIS comes as a free component with Windows servers
IIS is also a part of Windows 2000 and XP Professional
ASP.NET File
An ASP.NET file is just the same as an HTML file
An ASP.NET file can contain HTML, XML, and scripts
Scripts in an ASP.NET file are executed on the server
An ASP.NET file has the file extension ".aspx"
MICROSOFT SQL SERVER
SQL (commonly expanded to Structured Query Language) is the most popular

computer language used to create, modify, retrieve and manipulate data from relational
database management systems. The language has evolved beyond its original purpose to
support object-relational database management systems. It is an ANSI/ISO standard.
Microsoft SQL Server is a relational database management system (RDBMS) produced by

Microsoft. Its primary query language is Transact-SQL, an implementation of the ANSI/ISO
standard Structured Query Language (SQL) used by both Microsoft and Sybase. SQL Server
is commonly used by businesses for small- to medium-sized databases, but the past five years
have
seen
greater adoption
of
the
product
for
larger
enterprise
databases.
Sybase SQL Server was the name of Sybase Corporation's primary relational database
management system product from 1987 to 1995. It was originally created for UNIX platforms
in 1987.
To adapt the SQL to Microsoft SQL Server, the company developed Transact-SQL as
Microsoft's implementation of SQL. Transact-SQL is the language used internally by
Microsoft SQL Server and MSDE. Although SQL Server highly adheres to the SQL
standards, it has some internal details that may not be applied to other database systems like
My SQL, Oracle, or even Microsoft Access, etc; although they too fairly conform to the
standard. As a computer language, the SQL is used to give instructions to an internal
program called an interpreter.
CONNECTIVITY
SQL Direct .NET is an enhanced data provider for SQL Server that builds on ADO.NET
technology and SQL Client to present a complete solution for developing SQL Server-based
database applications. As part of the Core Lab database application development framework,
SQL Direct .NET offers both high performance native connectivity to SQL Server and a
number of innovative development tools and technologies.
SQL Direct .NET introduces new approaches for designing application architecture, boosts
productivity, and leverages database application implementation.
ADO.NET Overview
ADO.NET is an evolution of the ADO data access model that directly addresses user
requirements for developing scalable applications. It was designed specifically for the web
with scalability, statelessness, and XML in mind.
ADO.NET uses some ADO objects, such as the Connection and Command objects, and also
introduces new objects. Key new ADO.NET objects include the Data Set, Data Reader, and
Data Adapter.
The important distinction between this evolved stage of ADO.NET and previous data
architectures is that there exists an object -- the Data Set -- that is separate and distinct from
any data stores. Because of that, the Data Set functions as a standalone entity. You can think
of the Data Set as an always disconnected record set that knows nothing about the source or
destination of the data it contains. Inside a Data Set, much like in a database, there are tables,
columns, relationships, constraints, views, and so forth.
A Data Adapter is the object that connects to the database to fill the Data Set. Then, it
connects back to the database to update the data there, based on operations performed while
the Data Set held the data. In the past, data processing has been primarily connection-based.
Now, in an effort to make multi-tiered apps more efficient, data processing is turning to a
message-based approach that revolves around chunks of information. At the center of this
approach is the Data Adapter, which provides a bridge to retrieve and save data between a
Data Set and its source data store. It accomplishes this by means of requests to the
appropriate SQL commands made against the data store.
The XML-based Data Set object provides a consistent programming model that works with
all models of data storage: flat, relational, and hierarchical. It does this by having no
'knowledge' of the source of its data, and by representing the data that it holds as collections
and data types. No matter what the source of the data within the Data Set is, it is manipulated
through the same set of standard APIs exposed through the Data Set and its subordinate
objects.
While the Data Set has no knowledge of the source of its data, the managed provider has
detailed and specific information. The role of the managed provider is to connect, fill, and
persist the Data Set to and from data stores. The OLE DB and SQL Server .NET Data
Providers (System. Data Ole Db and System. Data. SQL Client) that are part of the .Net
Framework provide four basic objects: the Command, Connection, Data Reader and Data
Adapter. In the remaining sections of this document, we'll walk through each part of the Data
Set and the OLE DB/SQL Server .NET Data Providers explaining what they are, and how to
program against them.
The following sections will introduce you to some objects that have evolved, and some that
are new. These objects are:
Connections. For connection to and managing transactions against a database.
Commands. For issuing SQL commands against a database.
Data Readers. For reading a forward-only stream of data records from a SQL Server
data source.
Data Sets. For storing, remoting and programming against flat data, XML data and
relational data.
Data Adapters. For pushing data into a Data Set, and reconciling data against a database
REQUIREMENTS AND ANALYSIS
Problem Definition
DESIGN PRINCIPLES & EXPLANATION
MODULES
E-Care [help desk system] is a customer care management system. The following are the
modules related to E-Care [help desk system] are as follows: -
User module
Super User module
Administration module
MODULE DESCRIPTIOIN
User Module
In this module user can register themselves to the e-Care if they are new users, otherwise they
can login directly and can then post their queries to e-Care or e-desk. First user has to register
with corporate client. In order to send request the end-user has to login and the login details
are stored in the database maintained by e-Care system. Database checks the details of the
user, if he is valid then allows the user to access the help desk system.
Super User module
In this module Super user is the chief head of the Organization who assigns 1 st level and 3rd
level administrators. The super user is responsible for all the three levels administrators
including the corporate clients. The super user is the sole person who is responsible for
creating categories, modules and support team.
Upper User will take all the registration details of the Corporate Users so as to check with the
queries which in turn consist of the query and also the user id.
Super user has the right to remove any level or add any level and also responsible for creating
modules and categories.
Administration module
Depending upon categories and modules created by super user the three levels are allotted.
They are three types of administrator:
Level 1 Administrator: the first level administrator is the one who can add HD problems to a
category created by the super user.
Level 2 Administrators: The second level administrator is the one who can add HD problems
to the modules.
Level 3 Administrators: The third level administrator is a member of the support team who
provides services to the
Corporate clients and corporate users:
Corporate Client user: A corporate client user is the one who buys e-desk products. He can
create corporate users for his product.
Corporate User: Corporate user is the one who registers himself with the corporate client and
who is the actual end-user of the product/service.
The product features are as follows:
Create & maintain levels
Create & maintain categories
Create & maintain administrators
Create sub category
Create support team
Assign 1st level administrator to a category
Assign 2nd level administrator to a sub category
Assign 3rd level members to support team
Create corporate client
Activate or inactivate all e-desk members
Check for HD problems submissions
Check solutions in repository
Scheduling of tasks.
Hardware and Software Requirements
Hardware Requirement
Processor
Core 2 Duo
RAM
1 GB
Operating System
Windows 7
Front End
Visual Studio 2010(.Net 4.0)
Database
SQL Server 2008
Software Requirement
DATAFLOW DIAGRAMS
Data flow diagrams can be used to provide a clear representation of any business function.
The technique starts with an overall picture of the business and continues by analysing each
of the functional areas of interest. This analysis can be carried out to precisely the level of
detail required. The technique exploits a method called top-down expansion to conduct the
analysis in a targeted way.
Data flow diagrams are used to represent the flow of data in the system. This gives the total
representation of data flow from start to end. Data Flow Diagram has certain symbols to
represent the flow in diagrammatic form. This representation can be done in several levels.
The symbols that we use are
Rules
External-Entities
It is normal for all the information represented within a system to have been obtained from,
and/or to be passed onto, an external source or recipient. These external entities may be
duplicated on a diagram, to avoid crossing data flow lines. Where they are duplicated a stripe
is drawn across the left hand corner, like this.
The addition of a lowercase letter to each entity on the diagram Processes
when naming processes, avoid glossing over them, without really understanding their role.
Indications that this has been done are the use of vague terms in the descriptive title area like 'process' or 'update'.
The most important thing to remember is that the description must be meaningful to whoever
will be using the diagram.
Data-Flows
Double headed arrows can be used (to show two-way flows) on all but bottom level
diagrams. Furthermore, in common with most of the other symbols used, a data flow at a
particular level of a diagram may be decomposed to multiple data flows at lower levels.
Data-Stores
Each store should be given a reference letter, followed by an arbitrary number. These
reference letters are allocated as follows:
'D'- indicates a permanent computer file
'M'- indicates a manual file
'T'- indicates a transient store, one that is deleted after processing.
In order to avoid complex flows, the same data store may be drawn several times on a
diagram. A double vertical bar on their left hand edge indicates multiple instances of the same
data store.
Zero Level
Id, password & query
Responses of Queries
E-care
User
Context Level
User
Id, password query
Responses of Queries
E-care
User
User
2.0
Client
process
First level
User database
User details
User
Update
3.0
Administrator
Process
1.0
Login process
Client id
Pwd
id
solved query
Super
4.0
Corporate user process
User
Invalid User Id
2.0
Client
process
2.2
2.1
Add/del/
Modify users
2.3
Company
profile
Add, or Delete Query
Second Level 2.0
User Details
3.0
Query No
Details
Company
Administrator
Process
Update
Update Query
Update user Status

Profile
Admin details
Administration Database
3.1
3.0
Super User
Administrator Process
3.4
Create/del/ modify levels
Second Level 3.0
3.2
Level data
3.5
Query
Level details
Modify company
status
profile
Query
3.6
Query
Details
Details
Add/delete
Client details
Client
No
3.2
Client details
Query status
Administrator Database
3.2.4
Create
1st Level
3.2.5
Create
2nd Level
Third level 3.2

Database
Administration
3.2.1
1st Level Admin

Module
3.2.3
Category
3rd level Administration
3.3
Messaging system
Unsolved
3.2.2
Query,
2nd level
Administrator
USER
Category
Name
Resolve details
Module, name
4.2. E-R DIAGRAMS
E-R DIAGRAMS
Entity Relationship Diagram gives the structural representation of the relationship between
entities in the system. This representation of relations gives the clear understanding how the
data flow between entities. This diagram also explains how many members involved in the
system.
The symbols we use in this representation is
Entity
Week Entity
Relationship
Attribute
U-Id
idId
Password
name
C-Id IdU
idId
Company
type
name
Use
r
Registers as
customer
Corporate
Client
Password
Registers
Ticketno
SQL Snapshots:
Module
IdU
name
password
IdC
Super
IDsCategory
User
name
Master page1 after Sign In
Source Code for Master Page 1

<%@ Master Language="C#" AutoEventWireup="true" CodeFile="MasterPage.master.cs"
Inherits="MasterPage" %>
<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml">
<head id="Head1" runat="server">
<title></title>
<asp:ContentPlaceHolder id="head" runat="server">
</asp:ContentPlaceHolder>
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<body style="width: 1137px; height: 674px; margin-left: 142px;">
<form id="form1" runat="server">
<table class="auto-style1">
<tr>
<td class="auto-style5" colspan="3"></td>
</tr>
<tr>
<td class="auto-style10" colspan="3">
<asp:Image ID="Image1" runat="server" Height="151px" Width="1128px"
ImageUrl="~/images/Technology_Help_Desk.jpg" />
</td>
</tr>
<tr>
<strong>
<em>
<asp:Menu ID="Menu1" runat="server" BackColor="#F7F6F3" FontNames="Verdana" Font-Size="Large" ForeColor="#7C6F57" Orientation="Horizontal"
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<DynamicMenuStyle BackColor="#F7F6F3" />
<DynamicSelectedStyle BackColor="#5D7B9D" Font-Size="XX-Large" />
<DynamicItemTemplate>
<%# Eval("Text") %>
</DynamicItemTemplate>
<Items>
<asp:MenuItem Text="Home" Value="Home"
NavigateUrl="~/Default.aspx"></asp:MenuItem>
<asp:MenuItem Text="About Us" Value="About Us"
NavigateUrl="~/User/About us.aspx"></asp:MenuItem>
<asp:MenuItem Text="Our Services" Value="Products">
<asp:MenuItem Text="Mobiles" Value="Mobiles"
NavigateUrl="~/User/Products/Mobiles.aspx"></asp:MenuItem>
<asp:MenuItem Text="Laptops" Value="Laptops"
NavigateUrl="~/User/Products/Laptops.aspx"></asp:MenuItem>
<asp:MenuItem Text="I-Zone" Value="I-Zone">

<asp:MenuItem Text="Mac-book" Value="Mac-book"
NavigateUrl="~/User/Products/I-Zone/Macbook.aspx"></asp:MenuItem>
<asp:MenuItem Text="I-Pods" Value="I-Pods"
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<asp:MenuItem Text="Mobiles" Value="Mobiles"
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</asp:MenuItem>
<asp:MenuItem></asp:MenuItem>
</asp:MenuItem>
<asp:MenuItem Text="Jobs@E-Care" Value="Jobs@E-Care"
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<asp:MenuItem Text="Contact Us" Value="Contact Us"
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</Items>
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<StaticMenuItemStyle HorizontalPadding="20px" VerticalPadding="2px"
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<StaticItemTemplate>
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</em>
</strong>
</td>
</tr>
<tr>
<p style="text-align: right">
<asp:Button ID="Button2" runat="server" style="text-align: right" Text="Sign
Out !!" OnClick="Button2_Click" />
</p>
</td>
</tr>
<tr>
<td class="auto-style15">
<asp:Image ID="Image3" runat="server" Height="199px"
ImageUrl="~/images/helpdesk.jpg" Width="214px" />
</td>
<asp:ContentPlaceHolder ID="ContentPlaceHolder1" runat="server">
<p>
           &
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p;            &n
bsp;
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</td>
<br />
<br />
<marquee direction ="up" ><asp:Image ID="Image4" runat="server"
Height="102px"
Width="135px"
ImageUrl="~/images/Help-Desk-Applications-CloudComputing.jpg" /></marquee>
<br />
<br />
<marquee><asp:HyperLink ID="HyperLink1" runat="server"
NavigateUrl="~/User/Complaints.aspx">For
Complaints
click
Here
!!
</asp:HyperLink></marquee>
<br />
</td>
</tr>
<tr>
<td colspan="3">
ImageUrl="~/images/2bf77183b31d7098651e7a80878b173c48d34eaa.gif"
style="marginbottom: 13px" Width="1129px" />
</td>
</tr>
<tr>
<td colspan="3"><center>Design and Developed By: Mohit Bhandari
2007</center><br />
<center> IMS NOIDA </center></td>
</tr>
</table>
</form>
</body>
</html>
C# Coding
using System;
using System. Collections. Generic;
using System.Linq;
using System.Web;
using System.Web.UI;
using System.Web.UI.WebControls;
public partial class Master Page : System. Web. UI. Master Page
{
protected void Page_Load(object sender, EventArgs e)
{
}
protected void Button2_Click(object sender, EventArgs e)
{
Session["UserId"] = "";
Session.Abandon();
Response.Redirect("~/User/Signin.aspx");
}
}
Master Page2 before Sign In
Source Code for Master Page2 before Sign In

<%@ Master Language="C#" AutoEventWireup="true" CodeFile="MasterPage3.master.cs"
Inherits="MasterPage3" %>
<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml">
<head runat="server">
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<asp:ContentPlaceHolder id="head" runat="server">
.auto-style1 {
height: 231px;
width: 1111px;
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.auto-style17 {}
</style>
</head>
<body style="margin-left: 141px; width: 1137px; height: 599px;">
<form id="form1" runat="server">
<div class="auto-style3">
</div>
<tr>
<td colspan="2" class="auto-style2">
ImageUrl="~/images/Technology_Help_Desk.jpg" Width="1130px" />
</td>
</tr>
<tr>
<strong>
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CssClass="auto-style17">
<DynamicHoverStyle BackColor="#7C6F57" ForeColor="White" />
<DynamicMenuItemStyle HorizontalPadding="5px" VerticalPadding="2px"
/>
<DynamicMenuStyle BackColor="#F7F6F3" />
<DynamicSelectedStyle BackColor="#5D7B9D" Font-Size="XX-Large" />
<DynamicItemTemplate>
<%# Eval("Text") %>
</DynamicItemTemplate>
<Items>
<asp:MenuItem Text="About Us" Value="About Us"
NavigateUrl="~/User/About1.aspx"></asp:MenuItem>
<asp:MenuItem Text="Jobs@E-Care" Value="Jobs@E-Care"
NavigateUrl="~/User/Jobs2.aspx"></asp:MenuItem>
<asp:MenuItem Text="Complaints" Value="Complaints"
NavigateUrl="~/User/Default2.aspx"></asp:MenuItem>
<asp:MenuItem NavigateUrl="~/User/Signin.aspx" Text="SignIn"
Value="SignIn"></asp:MenuItem>
</Items>
<StaticHoverStyle BackColor="#33CC33" ForeColor="White" FontBold="True" />
<StaticMenuItemStyle HorizontalPadding="20px" VerticalPadding="2px"
Width="100px" BackColor="#FFFFCC" />
<StaticMenuStyle BackColor="#FFFFCC" />
<StaticSelectedStyle BackColor="#FF5050" />
<StaticItemTemplate>
<%# Eval("Text") %>
</StaticItemTemplate>
</asp:Menu>
</em>
</strong>
</td>
</tr>
<tr>
ImageUrl="~/images/bnrSubContact.jpg" Width="233px" />
</td>
<asp:ContentPlaceHolder id="ContentPlaceHolder1" runat="server">
<p>   </p>
</td>
</tr>
<tr>
<td colspan="2">
ImageUrl="~/images/2bf77183b31d7098651e7a80878b173c48d34eaa.gif" Width="1131px"
/>
</td>
</tr>
<tr>
<td colspan="3"><center>Design and Developed By: Mohit Bhandari
2007</center><br />
<center> IMS NOIDA </center></td>
</tr>
</table>
</form>
</body>
</html>
Web.Config Coding
<?xml version="1.0"?>
<!-For more information on how to configure your ASP.NET application, please visit
http://go.microsoft.com/fwlink/?LinkId=169433
-->
<configuration>
<connectionStrings>
<add name="MyCon" connectionString="Data Source=BHANDARI;Initial
Catalog=BCA;Integrated Security=True"
providerName="System.Data.SqlClient" />
<add
name="E-CareConnectionString"
connectionString="Data
Source=BHANDARI;Initial Catalog=BCA;Integrated Security=True"
<add
name="E-CAreConnectionString2"
Source=BHANDARI;Initial Catalog=BCAIntegrated Security=True"
<add
name="E-CareConnectionString3"
Source=BHANDARI;Initial Catalog=BCAIntegrated Security=True"
<add name="BCAConnectionString" connectionString="Data Source=BHANDARI;Initial
Catalog=BCA;Integrated Security=True"
<add
name="BCAConnectionString2"
<add
name="BCAConnectionString3"
</connectionStrings>
<system.web>
<compilation debug="true" targetFramework="4.5"/>
<httpRuntime targetFramework="4.5"/>
</system.web>
<appSettings>
<add key="ValidationSettings:UnobtrusiveValidationMode" value="None"/>
</appSettings>
</configuration>
Sign In Page
Source Code
<%@
Page
Title=""
Language="C#"
MasterPageFile="~/MasterPage3.master"
AutoEventWireup="true" CodeFile="Signin.aspx.cs" Inherits="Signup" %>

<asp:Content ID="Content1" ContentPlaceHolderID="head" Runat="Server">
.auto-style16 {
width: 108%;
height: 398px;
margin-top: 0px;
}
.auto-style21 {
height: 77px;
width: 405px;
}
.auto-style23 {
height: 57px;
}
.auto-style24 {
height: 77px;
width: 206px;
}
.auto-style25 {
height: 66px;
width: 206px;
text-align: center;
}
.auto-style26 {
height: 66px;
width: 405px;
}
.auto-style27 {
height: 67px;
}
.auto-style28 {
height: 85px;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
ContentPlaceHolderID="ContentPlaceHolder1"
Runat="Server">
<tr>
<td
colspan="2"
class="autostyle23">           &n
bsp;

<asp:Label ID="Label1" runat="server" style="font-weight: 700; font-size: x-large;
font-style: italic;" Text="SIGN IN !!" ForeColor="Red"></asp:Label>
</td>
</tr>
<tr>
<td
bsp;

<asp:Label ID="Label2" runat="server" Text="UserId"></asp:Label>
</td>
<asp:TextBox ID="TextBox1" runat="server"></asp:TextBox>
<asp:RequiredFieldValidator ID="RequiredFieldValidator1" runat="server"
ControlToValidate="TextBox1"
ErrorMessage="UserId
Required"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>
<asp:Label ID="Label3" runat="server" Text="Password"></asp:Label>
</td>
<asp:TextBox ID="TextBox2" runat="server"
TextMode="Password"></asp:TextBox>
ErrorMessage="Password
Required"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>
<td
class="auto-style28"
colspan="2">          &nbs
p;
  <asp:DropDownList
ID="DropDownList1" runat="server">
<asp:ListItem>Choose Type </asp:ListItem>
<asp:ListItem>Admin</asp:ListItem>
<asp:ListItem>User</asp:ListItem>
</asp:DropDownList>
           &
nbsp;
<asp:CheckBox ID="CheckBox1" runat="server" Text="Remember me !!" />
<br />
            &nbs
p;      <asp:RequiredFieldValidator
ID="RequiredFieldValidator3"
runat="server"
ControlToValidate="DropDownList1"
ErrorMessage="Please
Choose
Type"
InitialValue="Choose
Type
"></asp:RequiredFieldValidator>
           &
nbsp;
    & nbsp;
<asp:Button ID="Button1" runat="server" Text="Log In"
OnClick="Button1_Click" />
</td>
</tr>
<tr>
<td
colspan="2">          &nbs
p;
<asp:HyperLink ID="HyperLink2" runat="server"
NavigateUrl="~/User/PasswordRecovery.aspx">Forgot Password ?</asp:HyperLink>
</td>
</tr>
<tr>
<td
colspan="2">          &nbs
p;
<asp:Label ID="Label4" runat="server" Text="New User ??"></asp:Label>
            &nbs
p; & nbsp;
<asp:HyperLink ID="HyperLink3" runat="server"
NavigateUrl="~/User/Registration.aspx">Sign Up !!</asp:HyperLink>
</td>
</tr>
</table>
</asp:Content>
C# Coding
using System;
using System.Collections.Generic;
using System.Linq;
using System.Web;
using System.Configuration;
using System.Data.SqlClient;
public partial class Signup : System.Web.UI.Page
{
{
string s = ConfigurationManager.ConnectionStrings["MyCon"].ToString();
con = new SqlConnection(s);
}
SqlConnection con = new SqlConnection();
SqlCommand cmd = new SqlCommand();
SqlDataReader dr;
{
if (DropDownList1.SelectedValue == "User")
{
//Session["UserId"] = TextBox1.Text;
con.Open();
cmd = new SqlCommand("select * from User1 where UserId='" + TextBox1.Text + "'and
Password='" + TextBox2.Text + "'", con);
dr = cmd.ExecuteReader();
if (dr.Read())
{
Session["UserId"] = dr[0].ToString();
Response.Write("Login Sucessful");
Response.Redirect("~/User/Home.aspx");
}
else
{
Response.Write("Login Not sucessfull");
}
}
if (DropDownList1.SelectedValue == "Admin")
{
con.Open();
cmd = new SqlCommand("select * from Admin where UserId=" + TextBox1.Text +
" and Password='" + TextBox2.Text + "'", con);
if (dr.Read())
{
//Session["UserId"] = dr[1].ToString();
Response.Write("Login Sucessful");
Response.Redirect("~/Admin/Admin_home.aspx");
}
else
{
Response.Write("Login Not sucessfull");
}
}
}
}
Sign Up Page
Source Code
<%@
Page
Title=""
Language="C#"
AutoEventWireup="true" CodeFile="Registration.aspx.cs" Inherits="Registration" %>
.auto-style6 {
width: 404px;
margin-left: 0px;
}
.auto-style22 {
width: 280px;
height: 8px;
}
.auto-style23 {
width: 644px;
height: 8px;
}
.auto-style32 {
width: 280px;
height: 28px;
}
.auto-style33 {
height: 28px;
width: 644px;
}
.auto-style34 {
width: 280px;
height: 30px;
}
.auto-style35 {
height: 30px;
width: 644px;
}
.auto-style36 {
height: 31px;
}
.auto-style37 {
height: 55px;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
Runat="Server">
<tr>
           &
nbsp;
            &nbs
p;            &n
bsp;
<asp:Label ID="Label1" runat="server" Text="SIGN UP !!" style="font-weight:
700; font-size: x-large; font-style: italic;" ForeColor="Red"></asp:Label>
</td>
</tr>
<tr>

            &nbs
p;
<asp:Label
ID="Label2"
runat="server" Text="UserId"></asp:Label>
</td>

<asp:TextBox ID="username" runat="server" Width="157px"></asp:TextBox>
ControlToValidate="username"
Required"
ValidationGroup="1"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>

            &nbs
p;
<asp:Label ID="Label3" runat="server" Text="Password"></asp:Label>
</td>
  <asp:TextBox ID="password" runat="server"
TextMode="Password" Width="157px"></asp:TextBox>
ControlToValidate="password"
ErrorMessage="Password
Required"
</td>
</tr>
<tr>

            &nbs
p;
   <asp:Label
ID="Label4"
runat="server" Text="Confirm Password"></asp:Label>
</td>

<asp:TextBox ID="confmpass" runat="server" TextMode="Password"

Width="157px"></asp:TextBox>
ControlToValidate="confmpass"
ErrorMessage="Re-type
Password"
<asp:CompareValidator ID="CompareValidator1" runat="server"
ControlToCompare="password" ControlToValidate="confmpass" ErrorMessage="Password
Mis-match" ValidationGroup="1"></asp:CompareValidator>
</td>
</tr>
<tr>

            &nbs
p;
<asp:Label
ID="Label5"
runat="server" Text="E-mail"></asp:Label>
</td>
  <asp:TextBox ID="mail"
runat="server" Width="157px"></asp:TextBox>
</td>
</tr>
<tr>

            &nbs
p;
<asp:Label ID="Label6" runat="server" Text="Mobile"></asp:Label>
</td>

<asp:TextBox ID="mobile" runat="server" AutoCompleteType="HomeZipCode"
MaxLength="10" Width="157px"></asp:TextBox>
</td>
</tr>
<tr>

            &nbs
p;
<asp:Label ID="Label7" runat="server" Text="Security Question"></asp:Label>
</td>

<asp:DropDownList ID="Question" runat="server" Height="25px"
Width="165px">
<asp:ListItem>Choose Your Question </asp:ListItem>
<asp:ListItem>What is your Hometown name ?</asp:ListItem>
<asp:ListItem>Your 1 mobile number ?</asp:ListItem>
<asp:ListItem>Your 1 teacher name ?</asp:ListItem>
<asp:ListItem>Your Current City ?</asp:ListItem>
<asp:ListItem>Your Pet name ?</asp:ListItem>
<asp:ListItem>Your 1 salary ?</asp:ListItem>
<asp:ListItem>Your DL number ?</asp:ListItem>

</asp:DropDownList>

ControlToValidate="Question"
ErrorMessage="Security
Question
Required"
ValidationGroup="1"
InitialValue="Choose
Security
Question"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>

            &nbs
p;
<asp:Label ID="Label8" runat="server" Text="Security Answer"></asp:Label>
</td>

<asp:TextBox ID="ans" runat="server" Width="157px"></asp:TextBox>
ControlToValidate="ans"
ErrorMessage="Security
Answer
Required"
</td>
</tr>
<tr>

            &nbs
p;
<asp:Label ID="Label9" runat="server" Text="Dob"></asp:Label>
</td>

<asp:TextBox ID="dob" runat="server" TextMode="Date"
ControlToValidate="dob"
ErrorMessage="Dob
Required"
</td>
</tr>
<tr>
<td
colspan="2"
bsp;
            &nbs
p;
<asp:Button ID="Button1" runat="server" Text="Create user !!"
OnClick="Button1_Click" ValidationGroup="1" />
</td>
</tr>
</table>
</asp:Content>
C# Coding
using System;
using System.Linq;
using System.Web;
public partial class Registration : System.Web.UI.Page
{
{
}
SqlConnection con;
SqlCommand cmd;
{
con.Open();
cmd = new SqlCommand("INSERT
VALUES(@p1,@p2,@p3,@p4,@p5,@p6,@p7)", con);
cmd.Parameters.AddWithValue("@p1", username.Text);
cmd.Parameters.AddWithValue("@p2", password.Text);
cmd.Parameters.AddWithValue("@p3", mail.Text);
cmd.Parameters.AddWithValue("@p4", mobile.Text);
cmd.Parameters.AddWithValue("@p5",Question.SelectedValue);
cmd.Parameters.AddWithValue("@p6", ans.Text);
cmd.Parameters.AddWithValue("@p7", dob.Text);
int x = cmd.ExecuteNonQuery();
INTO
User1
if (x > 0)
{
//Response.Write("<script>javascript:alert(' you Registered');</script>");
}
else
{
Response.Write("<script>javascript:alert('Sorry! you can not Registered');</script>");
}
con.Close();
}
Home Page Before Sign In
Source Code
<%@
Page
Title=""
Language="C#"
AutoEventWireup="true" CodeFile="Default.aspx.cs" Inherits="_Default" %>
.auto-style6 {
font-size: medium;
}
.Apple-converted-space {
font-weight: 700;
}
.auto-style7 {
font-weight: 700;
font-size: medium;
}
.auto-style8 {
color: rgb(0, 0, 0);
font-size: medium;
}
.auto-style19 {
font-size: large;
}
.auto-style19 {
color: #3333FF;
}
.auto-style18 {
text-align: right;
}
.auto-style18 {
height: 45px;
color: #000000;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
Runat="Server">
<script>
javascript: window.histroy.forwad(1)
</script>
<span class="auto-style6" style="color: rgb(0, 0, 0); font-family: sans-serif; font-style:
normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height:
19.1875px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; whitespace: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-color:
rgb(255,
255,
255);
display:
inline
!important;
float:
none;"><em>A</em><span
class="Apple-converted-space"><em> E-care
</em></span><em>is a resource intended to provide the customer or</em><span
class="Apple-converted-space"><em> </em></span></span><a class="auto-style6"
href="http://en.wikipedia.org/wiki/End_user" style="text-decoration: none; color: rgb(11, 0,
128); background-image: none; background-color: rgb(255, 255, 255); font-family: sansserif; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal;
line-height: 19.1875px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none;
white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;
background-repeat: initial initial;" title="End user"><em>end
user</em></a><span style="color: rgb(0, 0, 0); font-family: sans-serif; font-style:
background-color: rgb(255, 255, 255); display: inline !important; float: none;"><span
class="auto-style7"><em> </em></span></span><span
class="auto-style6"
style="color: rgb(0, 0, 0); font-family: sans-serif; font-style: normal; font-variant: normal;
font-weight: normal; letter-spacing: normal; line-height: 19.1875px; orphans: auto; text-align:
start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; wordspacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display:
inline !important; float: none;"><em>with information and support related to a
company's or institution's products and services.
The purpose of a help desk is usually to</em><span class="Apple-convertedspace"><em> </em></span></span><a
class="auto-style8"
href="http://en.wikipedia.org/wiki/Troubleshoot" style="text-decoration: none; backgroundimage: none; background-color: rgb(255, 255, 255); font-family: sans-serif; font-style:
background-repeat: initial initial;" title="Troubleshoot"><em>troubleshoot</em></a><span
style="color: rgb(0, 0, 0); font-family: sans-serif; font-style: normal; font-variant: normal;
font-weight: normal; letter-spacing: normal; line-height: 19.1875px; orphans: auto; text-align:
start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; wordspacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); display:
inline
!important;
float:
none;"><span
class="autostyle7"><em> </em></span></span><span class="auto-style6" style="color: rgb(0, 0,
0); font-family: sans-serif; font-style: normal; font-variant: normal; font-weight: normal;
letter-spacing: normal; line-height: 19.1875px; orphans: auto; text-align: start; text-indent:
0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkittext-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important;
float: none;"><em>problems
or provide guidance about products such as computers, electronic equipment, food,
apparel, or software. Corporations usually provide help desk support to their customers
through various channels such as toll-free numbers, websites, instant messaging, or email.
<br />There are also in-house help desks designed to provide assistance to
employees.Existing Users can also file there complaints through there UserId.User can login
by clicking on the link
<asp:HyperLink ID="HyperLink3" runat="server" NavigateUrl="~/User/Signin.aspx"
style="font-weight: 700" CssClass="auto-style19">Sign In</asp:HyperLink>
.A typical help desk can effectively perform several functions. A help desk generally manages
its requests through the use of software such as</em><span class="Apple-convertedspace"><em> </em></span></span><span style="color: rgb(0, 0, 0); font-family:
sans-serif; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal;

0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkittext-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important;
float:
none;"><a
class="auto-style6"
href="http://en.wikipedia.org/wiki/Issue_tracking_system" style="text-decoration: none;
background-image: none; background-color: rgb(255, 255, 255); font-family: sans-serif; fontstyle: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height:
background-repeat: initial initial;" title="Issue tracking system"><em><span class="autostyle18">issue
tracking</span><span class="auto-style17"> </span><span class="autostyle18">systems</span></em></a><span class="auto-style6" style="color: rgb(0, 0, 0);
font-family: sans-serif; font-style: normal; font-variant: normal; font-weight: normal; letterspacing: normal; line-height: 19.1875px; orphans: auto; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-textstroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important; float:
none;"><em>. These systems often involve the use of a "local bug tracker"
(LBT).
<br />           This
system allows the help desk to track and sort user requests with the help of a unique number,
and can frequently classify problems by user, computer program, or similar categories. It
provides
a single</em></span><span
class="auto-style5"><a class="auto-style6"
href="http://en.wikipedia.org/wiki/Point_of_contact"
style="text-decoration:
none;
background-image: none; background-color: rgb(255, 255, 255); font-family: sans-serif; fontstyle: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height:
background-repeat: initial initial;" title="Point of contact"><em> </em></a></span>
<span class="auto-style6" style="color: rgb(0, 0, 0); font-family: sans-serif; font-style:
background-color: rgb(255, 255, 255); display: inline !important; float: none;"><em>
<asp:HyperLink ID="HyperLink2" runat="server" NavigateUrl="~/User/Contacts.aspx"
style="font-weight: 700">Contact</asp:HyperLink>
</em><span class="Apple-converted-space"><em> </em></span><em>for users to
gain assistance in troubleshooting, get answers to questions, and solve known problems.
Many software applications are available to support the help desk function. Some target the
the</em><span
class="Apple-converted-space"><em> </em></span></span><a
class="auto-style6" href="http://en.wikipedia.org/wiki/Enterprise_software" style="textdecoration: none; background-image: none; background-color: rgb(255, 255, 255); fontfamily: sans-serif; font-style: normal; font-variant: normal; font-weight: normal; letterspacing: normal; line-height: 19.1875px; orphans: auto; text-align: start; text-indent: 0px;
text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-textstroke-width: 0px; background-repeat: initial initial;" title="Enterprise software"><span
class="auto-style18"><em>enterprise level</em></span></a><span style="color: rgb(0, 0,
0); font-family: sans-serif; font-style: normal; font-variant: normal; font-weight: normal;
0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-
text-stroke-width: 0px; background-color: rgb(255, 255, 255); display: inline !important;

float:
none;"><span
class="auto-style7"><em> </em></span></span><span
class="auto-style6" style="color: rgb(0, 0, 0); font-family: sans-serif; font-style: normal; fontvariant: normal; font-weight: normal; letter-spacing: normal; line-height: 19.1875px;
orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal;
widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color:
rgb(255, 255, 255); display: inline !important; float: none;"><em>help
desk and some target departmental needs.This project mainly dealswith automating
the task of E-Care that helps many end-user with no time.E-Care may be done manullay but
there may be problem that has to be faced so to overcome such problem . We need to
automate the Help Desk System.</em></span></span><em><br />
<asp:HyperLink ID="HyperLink1" runat="server" NavigateUrl="~/User/Contacts.aspx"
style="font-weight: 700; font-size: x-large">Contact us </asp:HyperLink>
today to find out how eCare can help your organisation meet the challenges of
tomorrow.
<br /></em>
</asp:Content>
About Us Page
Source Code
<%@
Page
Title=""
Language="C#"
AutoEventWireup="true" CodeFile="About1.aspx.cs" Inherits="User_About1" %>
.auto-style18 {
width: 100%;
height: 188px;
}
.auto-style19 {
width: 555px;
}
ul
{margin-bottom:0cm;}
li.MsoNormal
{margin-top:0cm;
margin-right:0cm;
margin-bottom:10.0pt;
margin-left:0cm;
line-height:115%;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
}
.auto-style20 {
margin-left: 161px;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
Runat="Server">
<p>
<b><i><span style="font-size:18.0pt;mso-bidi-font-size:
11.0pt;font-family:"Times New Roman","serif";mso-fareast-fontfamily:"Times
New
Roman"">About
E-Care</span></i></b><i><span
style="font-size:13.5pt;font-family:"Times New Roman","serif";
mso-fareast-font-family:"Times New Roman""><br />
<br />
The E-Care is a system which uses innovative technology to link
customer information between user and Executive memebrs sites over a protected network,
enabling the secure sharing of information. As a user, you will benefit in many ways,
including increased safety, enhanced quality of care, and improved coordination of care.E
Care Network also enables to read other caregivers notes and share their notes with others
within and outside the Premises all through this protected network.
<br />
<br />
</span></i><b><i><span style="font-size:13.5pt;mso-bidi-font-size:11.0pt;
font-family:"Times
New
Roman","serif";mso-fareast-fontfamily:"Times
New
Roman"">What
does
eCare
Accomplish?
</span></i></b><i><span style="font-size:13.5pt;
font-family:"Times
New
Roman","serif";mso-fareast-fontfamily:"Times New Roman""><o:p></o:p></span></i></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottomalt:auto;
line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt"><i><span style="fontsize:13.5pt;mso-bidi-font-size:11.0pt;font-family:"Times
New
Roman","serif";
mso-fareast-font-family:"Times New Roman"">Real-time
documentation</span></i><span
style="font-size:13.5pt;mso-bidi-font-size:11.0pt;fontfamily:"Times New Roman","serif";
mso-fareast-font-family:"Times New Roman""><o:p></o:p></span></li>
line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt"><i><span style="fontsize:13.5pt;font-family:"Times New Roman","serif";mso-fareastfont-family:
"Times New Roman"">Improved communications and
coordination</span></i><span
style="font-size:12.0pt;font-family:"Times
New
Roman","serif";mso-fareast-font-family:
"Times New Roman""><o:p></o:p></span></li>
line-height:normal;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt"><i><span style="fontsize:13.5pt;font-family:"Times New Roman","serif";mso-fareastfont-family:
"Times New Roman"">Enhanced quality of care<o:p></o:p></span></i></li>
</ul>
<p class="MsoNormal">
<b><i><span style="font-size:13.5pt;mso-bidi-font-size:
11.0pt;font-family:"Times New Roman","serif";mso-fareast-fontfamily:"Times
New
Roman"">Important
Features
of
ECare</span></i></b><i><span style="font-size:12.0pt;font-family:
"Times New Roman","serif";mso-fareast-font-family:"Times
New Roman""><o:p></o:p></span></i></p>
<i><span style="font-size:13.5pt;mso-bidi-font-size:11.0pt;
line-height:115%;font-family:"Times New Roman","serif";msofareast-font-family:
"Times New Roman"">An Electronic Record replaces your paper chart with a
secure, digital record. This electronic record is accessible to authorized Dealers via the secure
E-Care Network<o:p></o:p></span></i></p>
<i><span style="font-size:13.5pt;mso-bidi-font-size:11.0pt;font-family:
"Times New Roman","serif";mso-fareast-font-family:"Times
New
Roman";color:black">The
main
aim
of
developing </span></i><b><i><span style="font-size:13.5pt;
mso-bidi-font-size:11.0pt;font-family:"Times
New
Roman","serif";mso-fareast-font-family:
"Times
New
Roman";color:blue">E-Care
System</span></i></b><i><span style="font-size: 13.5pt; font-family: "Times New
Roman","serif";
mso-fareast-font-family:
"Times
New
Roman"; color: black; background: white"> is to provide best service to all
customers in an organization. The home page contains two options to login into the system 1)
login with corporate user and 2) login with help desk user. With the help of registration form
user can enter all his details and register himself into the website. Then he selects the
company name inside the tool bar and post any query related the electronic hardware. This
Asp.net application helps company management to solve the issues as early as
possible.</span><span
style="font-size:13.5pt;font-family:"Times
New
Roman","serif";
mso-fareast-font-family:"Times New Roman""><o:p></o:p></span></i></p>
<p>
<tr>
<asp:Image ID="Image4" runat="server" CssClass="auto-style20"
Height="176px" ImageAlign="Middle" ImageUrl="~/images/About eCare IMG.jpg"
Width="323px" />
</td>
<td> </td>
</tr>
</table>
</p>
</asp:Content>
Forgot Password Page
Source Code
<%@
Page
Title=""
Language="C#"
AutoEventWireup="true"
Inherits="PasswordRecovery" %>
MasterPageFile="~/MasterPage.master"
CodeFile="PasswordRecovery.aspx.cs"

.auto-style6 {
width: 115%;
height: 173px;
}
.auto-style7 {
width: 173px;
height: 65px;
}
.auto-style16 {
height: 51px;
}
.auto-style17 {
height: 65px;
}
.auto-style18 {
font-size: large;
}
.auto-style19 {
font-size: medium;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
Runat="Server">
<tr>
           &
nbsp;
<em>
<asp:Label ID="Label1" runat="server" Text="FORGOT YOUR PASSWORD ??"
style="font-size: x-large" ForeColor="Red"></asp:Label>
</em>
</td>
</tr>
<tr>
           &
nbsp;
<asp:Label ID="Label3" runat="server" Text="UserId" CssClass="autostyle19"></asp:Label>

</td>
Required"
CssClass="autostyle19"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>
<td colspan="2">
           &
nbsp;
            &nbs
p;            &n
bsp;
            &nbs
p;
<asp:Button ID="Button1" runat="server" Text="Submit"
</td>
</tr>
</table>
</asp:Content>
C# Code
using System;
using System.Linq;
using System.Web;
using System.Data;
public partial class PasswordRecovery : System.Web.UI.Page
{
SqlConnection con;
{
con
=
SqlConnection(ConfigurationManager.ConnectionStrings["MyCon"].ToString());
}
new

{
con.Open();
SqlCommand cmd = new SqlCommand("select * from User1 where UserId=@UserId",
con);
cmd.Parameters.AddWithValue("@UserId", TextBox1.Text);
SqlDataReader dr = cmd.ExecuteReader();
if (dr.Read())
{
Session["one"] = TextBox1.Text;
Response.Redirect("ResetPassword.aspx");
}
else
{
Response.Write("<script> javascript:alert('Wrong User Id ');</script>");
}
con.Close();
}
}
Password Recovery Page
Source Code
<%@
Page
Title=""
Language="C#"
Inherits="User_ResetPassword" %>
CodeFile="ResetPassword.aspx.cs"

.auto-style17 {
width: 102%;
height: 148px;
margin-top: 0px;
}
.auto-style18 {
height: 49px;
width: 366px;
}
.auto-style19 {
width: 366px;
}
.auto-style20 {
font-size: medium;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
Runat="Server">
            &
nbsp;

<asp:Label ID="Label3" runat="server" style="font-size: x-large; font-style: italic; fontweight: 700" Text="Enter the following details....!" ForeColor="Red"></asp:Label>
<br />
            &
nbsp;       <table class="auto-style17">
<tr>
<td
bsp;
<asp:Label ID="Label1" runat="server" Text="Security Question"
CssClass="auto-style20"></asp:Label>
</td>
<asp:DropDownList
ID="DropDownList1"
runat="server"
DataSourceID="SqlDataSource1"
DataTextField="Security_question"
DataValueField="Security_question" style="margin-left: 0px" Width="197px">
</asp:DropDownList>
</td>
</tr>
<tr>
<asp:SqlDataSource ID="SqlDataSource1" runat="server" ConnectionString="<%$

ConnectionStrings:BCAConnectionString2
%>"
SelectCommand="SELECT
[Security_question] FROM [User1] WHERE ([UserId] = @UserId)">
<SelectParameters>
<asp:SessionParameter Name="UserId" SessionField="one" Type="String" />
</SelectParameters>
</asp:SqlDataSource>
            &
nbsp;
<asp:Label ID="Label2" runat="server" Text="Enter Your Answer " CssClass="autostyle20"></asp:Label>
</td>
<asp:TextBox
ID="TextBox2"
runat="server"
Height="23px"
ErrorMessage="Answer
Required"
</td>
</tr>
<tr>
<td class="auto-style19"> </td>
<td>
<asp:Button ID="Button3" runat="server" OnClick="Button3_Click" Text="Submit !!" />
</td>
</tr>
</table>
<br />
<br />
</asp:Content>
C# Coding
using System;
using System.Linq;
using System.Web;
using System.Data;
public partial class User_ChangePassword : System.Web.UI.Page
{
{
con=new SqlConnection(s);
}
SqlConnection con;
{
con.Open();
SqlCommand cmd1 = new SqlCommand("update User1 set Password=@sp where
Security_answer='" + Session["one"].ToString() + "'", con);
cmd1.Parameters.AddWithValue("@sp", TextBox1.Text);
int row = cmd1.ExecuteNonQuery();
if (row > 0)
{
Response.Write("<script> javascript:alert('Password Succesfully Reset ');</script>");
Response.Redirect("Signin.aspx");
}
else
{
Response.Write("<script> javascript:alert('Password Not Reset ');</script>");
}
con.Close();
}
}
Change Password Page
Source Code
<%@
Page
Title=""
Language="C#"
Inherits="User_ChangePassword" %>
CodeFile="ChangePassword.aspx.cs"

.auto-style17 {
width: 104%;
height: 243px;
}
.auto-style18 {
}
.auto-style19 {
width: 426px;
}
.auto-style20 {
font-size: large;
}
.auto-style21 {
width: 505px;
}
.auto-style22 {
width: 111%;
height: 243px;
font-size: x-large;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
Runat="Server">
<tr>
<td
colspan="2">          &nbs
p;            &n
bsp;
<asp:Label ID="Label3" runat="server" Text="Change Password !!!" style="font-size: xlarge; font-weight: 700; font-style: italic" ForeColor="Red"></asp:Label>
</td>
</tr>
<tr>
<td
bsp;
<asp:Label ID="Label1" runat="server"
Text="New Password" CssClass="auto-style20"></asp:Label>
</td>
<asp:TextBox ID="TextBox1" runat="server" TextMode="Password"></asp:TextBox>

ControlToValidate="TextBox1" ErrorMessage="New Password Required" CssClass="autostyle20"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>
<td
bsp;
<asp:Label ID="Label2" runat="server" Text="Confirm Password" CssClass="autostyle20"></asp:Label>
</td>
<asp:TextBox ID="TextBox2" runat="server" TextMode="Password"></asp:TextBox>
ControlToValidate="TextBox2" ErrorMessage="Re-type Password" CssClass="autostyle20"></asp:RequiredFieldValidator>
<br />
<asp:CompareValidator ID="CompareValidator1" runat="server"
ControlToCompare="TextBox1" ControlToValidate="TextBox2" ErrorMessage="Password
Mismatch" CssClass="auto-style20"></asp:CompareValidator>
</td>
</tr>
<tr>
<td class="auto-style19"> </td>
<asp:Button ID="Button3" runat="server" OnClick="Button3_Click" Text="Confirm !!"
/>
</td>
</tr>
</table>

<br />

<br />
<br />
</asp:Content>
C# Coding
using System;
using System.Linq;
using System.Web;
using System.Data;
public partial class User_ResetPassword : System.Web.UI.Page
{
SqlConnection con;
SqlDataReader dr;
{
con
=
new
}
{
con.Open();
SqlCommand cmd = new SqlCommand("select * from User1 where Security_answer='"
+ TextBox2.Text + "' and UserId='" + Session["one"].ToString() + "'", con);
if (dr.Read())
{
Session["one"] = TextBox2.Text;
Response.Redirect("ChangePassword.aspx");
}
else
{
Response.Write("<script> javascript:alert('Wrong Answer');</script>");
}
}
}
Admin Home Page
Source Code
<%@ Page Title="" Language="C#" MasterPageFile="~/MasterPage.master"
AutoEventWireup="true" CodeFile="Admin_home.cs" Inherits="Admin_Login"
%>
.auto-style16 {
width: 100%;
}
.auto-style17 {}
.auto-style18 {
width: 460px;
height: 715px;
}
</style>
</asp:Content>
<asp:Content ID="Content2" runat="server" contentplaceholderid="ContentPlaceHolder1">
<tr>
<asp:GridView ID="GridView1" runat="server" AutoGenerateColumns="False"
DataKeyNames="UserId" DataSourceID="SqlDataSource1" AutoGenerateDeleteButton="True"
AutoGenerateEditButton="True" AutoGenerateSelectButton="True" AllowPaging="True">
<Columns>
<asp:BoundField DataField="Dob" HeaderText="Dob" SortExpression="Dob" />
<asp:BoundField DataField="Security_answer" HeaderText="Security_answer"
SortExpression="Security_answer" />
<asp:BoundField DataField="Security_question" HeaderText="Security_question"
SortExpression="Security_question" />
<asp:BoundField DataField="Mobile" HeaderText="Mobile"
SortExpression="Mobile" />
<asp:BoundField DataField="Email" HeaderText="Email" SortExpression="Email" />
<asp:BoundField DataField="Password" HeaderText="Password"
SortExpression="Password" />
<asp:BoundField DataField="UserId" HeaderText="UserId" ReadOnly="True"
SortExpression="UserId" />
</Columns>
</asp:GridView>
ConnectionStrings:BCAConnectionString2 %>" SelectCommand="SELECT [UserId], [Password],
[Email], [Mobile], [Security_question], [Security_answer], [Dob] FROM [User1]">
</asp:SqlDataSource>
<br />
<br />
ConnectionStrings:BCAConnectionString3 %>" SelectCommand="SELECT [UserId], [First_Name],
[Last_Name],
[Email],
[Mobile],
[Complaints]
FROM
[Complaints]"
ProviderName="System.Data.SqlClient"></asp:SqlDataSource>
<br />
<asp:GridView ID="GridView2" runat="server" AutoGenerateColumns="False"

DataKeyNames="UserId" DataSourceID="SqlDataSource2" Width="886px" AllowPaging="True">
<Columns>
<asp:CommandField AccessibleHeaderText="Reply" ButtonType="Button"
HeaderText="Reply" ShowSelectButton="True">
<ControlStyle BackColor="#B9DCFF" BorderColor="#003366" BorderStyle="Solid"
BorderWidth="2px" Font-Bold="True" ForeColor="#003366" Height="25px"
Width="100px" />
</asp:CommandField>
<asp:BoundField DataField="UserId" HeaderText="UserId" ReadOnly="True"
SortExpression="UserId" />
<asp:BoundField DataField="First_Name" HeaderText="First_Name"
SortExpression="First_Name" />
<asp:BoundField DataField="Last_Name" HeaderText="Last_Name"
SortExpression="Last_Name" />
<asp:BoundField DataField="Email" HeaderText="Email" SortExpression="Email" />
<asp:BoundField DataField="Mobile" HeaderText="Mobile"
SortExpression="Mobile" />
<asp:BoundField DataField="Complaints" HeaderText="Complaints"
SortExpression="Complaints" />
</Columns>
</asp:GridView>
<br />
First Name:-<asp:TextBox ID="TextBox2" runat="server"></asp:TextBox>
<br />
<br />
Query:
<asp:TextBox ID="TextBox3" runat="server" Height="25px" Width="427px"></asp:TextBox>
<br />
<asp:TextBox ID="TextBox1" runat="server" Height="99px" TextMode="MultiLine"
Width="501px" ></asp:TextBox>
<br />
Resolve Date:<asp:TextBox ID="TextBox4" runat="server" Height="25px"
<br />
<br />
<asp:Button
ID="Button1"
runat="server"
Text="Reply"
Width="129px"
<br />
</td>
</tr>
</table>
</asp:Content>
C# Coding
using System;
using System.Linq;
using System.Web;
using System.Data;
public partial class Admin_Login : System.Web.UI.Page
{
{
}
SqlConnection con;
SqlCommand cmd;
SqlDataReader dr;
protected void GridView2_SelectedIndexChanged(object sender, EventArgs e)
{
Session["fname"] = GridView1.SelectedRow.Cells[1].Text;
Session["query"] = GridView1.SelectedRow.Cells[5].Text;
TextBox2.Text = Session["fname"].ToString();
TextBox3.Text = Session["query"].ToString();
}
{
cmd = new SqlCommand("insert into solution values('" +
GridView2.SelectedRow.Cells[1].Text + "','" + GridView2.SelectedRow.Cells[4].Text + "','"
+ TextBox2.Text + "','" + "','" + TextBox3.Text + "')", con);
con.Open();
con.Close();
if (x > 0)
{
Response.Write("<script>javascript:alert('successfully..')</script>");
}
}
}
Complaints Page
Source Code
<%@
Page
Title=""
Language="C#"
AutoEventWireup="true" CodeFile="Complaints.aspx.cs" Inherits="User_Complaints" %>
.auto-style24 {
width: 102%;
height: 661px;
}
.auto-style26 {
width: 235px;
font-size: large;
}
.auto-style27 {
width: 235px;
height: 66px;
}
.auto-style28 {
height: 66px;
}
.auto-style29 {
width: 235px;
height: 65px;
}
.auto-style30 {
height: 65px;
}
.auto-style31 {
width: 235px;
height: 68px;
}
.auto-style32 {
height: 68px;
}
.auto-style33 {
width: 235px;
height: 64px;
}
.auto-style34 {
height: 64px;
}
.auto-style35 {
width: 235px;
height: 81px;
}
.auto-style36 {
height: 81px;
}
.auto-style37 {
width: 235px;
height: 59px;
}
.auto-style38 {
height: 59px;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
Runat="Server">
<script>
</script>
<tr>
<td colspan="2">
           &
nbsp;
            &nbs
p;
<asp:Label ID="Label8" runat="server" style="font-weight: 700; font-style: italic;
font-size: x-large; text-align: center;" Text="FILE YOUR NEW COMPLAINT.....!!"
ForeColor="Red"></asp:Label>
</td>
</tr>
<tr>
<td
bsp;
<asp:Label ID="Label2" runat="server" Text="UserId" CssClass="autostyle17"></asp:Label>
</td>
Required"
</td>
</tr>
<tr>
           &
nbsp;
<asp:Label ID="Label3" runat="server" Text="First Name" CssClass="autostyle17"></asp:Label>
</td>

ControlToValidate="TextBox8" ErrorMessage="Enter ur first name" CssClass="autostyle17"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>
           &
nbsp;
<asp:Label ID="Label4" runat="server" Text="Last Name" CssClass="autostyle17"></asp:Label>
</td>
ControlToValidate="TextBox9" ErrorMessage="Enter your last name" CssClass="autostyle17"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>
           &
nbsp;
<asp:Label ID="Label5" runat="server" Text="Email" CssClass="autostyle17"></asp:Label>
</td>
ErrorMessage="Email
Required"
</td>
</tr>
<tr>
           &
nbsp;
<asp:Label ID="Label6" runat="server" Text="Mobile" CssClass="autostyle17"></asp:Label>
</td>
ControlToValidate="TextBox11" ErrorMessage="Mobile no Required" CssClass="autostyle17"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>
           &
nbsp;
<asp:Label ID="Label7" runat="server" Text="Complaint" CssClass="autostyle17"></asp:Label>
</td>
<asp:TextBox ID="TextBox12" runat="server" Height="72px"
TextMode="MultiLine" Width="196px"></asp:TextBox>
ControlToValidate="TextBox12" ErrorMessage="Field cannot b empty. " CssClass="autostyle17"></asp:RequiredFieldValidator>
</td>
</tr>
<tr>
<td class="auto-style27"></td>
<asp:Button ID="Button1" runat="server" Text="Send..."
</td>
</tr>
<tr>
<asp:Button ID="Button2" runat="server" OnClick="Button2_Click" Text="Message" />
</td>
<td class="auto-style38"></td>
</tr>
<tr>
<td class="auto-style26">Resolution........</td>
<td>
<asp:Label ID="Label1" runat="server" Text=" "></asp:Label>
</td>
</tr>
</table>
</asp:Content>
C# Coding
using System;
using System.Linq;
using System.Web;
public partial class User_Complaints : System.Web.UI.Page
{
SqlConnection con;
SqlCommand cmd, cmd1;
SqlDataReader dr, dr1;
{
con
=
new
if (Session["Email"] != null)
{
}
else
{
cmd = new SqlCommand("select UserId,Email,Mobile from User1 where UserId='" +
Session["Email"] + "'", con);
con.Open();
if (dr.Read())
{
TextBox7.Text= dr[4].ToString();
TextBox8.Text = dr[0].ToString();
Session["Email"] = dr[2].ToString();
}
con.Close();
}
}
{
cmd = new SqlCommand("insert into Complaints values('" + TextBox7.Text + "','" +
TextBox8.Text + "','" + TextBox9.Text + "','" + TextBox10.Text + "','" + TextBox11.Text +
"','"+TextBox12.Text+"')", con);
con.Open();
if (x > 0)
{
Response.Write("<script>javascript:alert('Complaint Sent..')</script>");
}
}
{
con.Open();
cmd1 = new SqlCommand("select solution,date from solution where Email='" +
Session["Email"] + "'", con);
dr1 = cmd1.ExecuteReader();
if (dr1.Read())
{
Label1.Text = dr1[0].ToString() + " Resolution date up to : " + dr1[1].ToString();
}
con.Close();
}
}
Contact Us Page
Source Code
<%@
Page
Title=""
Language="C#"
AutoEventWireup="true" CodeFile="Contacts.aspx.cs" Inherits="Contacts" %>

.auto-style18 {
text-align: center;
}
.auto-style19 {
color: #FF0000;
font-size: x-large;
}
</style>
</asp:Content>
<asp:Content
ID="Content2"
Runat="Server">
<script>
</script>
<table style="height: 134px; width: 652px; font-style: italic;">
<tr>
<td class="auto-style18"><span class="auto-style19"><strong>CONTACT
US</strong></span><br />
<br />
A-8B,IMS Campus, Sector-62,<br />
Noida-201303(U.P) India<br />
Ph:+91-120-4798800-02 Fax: +91-120-4798808<br />
E-mail : <a href="mailto:info@imsnoida.com">info@imsnoida.com</a><br />
www.imsnoida.com</td>
</tr>
</table>
</asp:Content>
4. Security Mechanisms
A Security Mechanism is a mechanism designed to detect, prevent, or recover from a security

attack. These mechanisms need to be incorporated at appropriate protocol layer. I enlist some
of the mechanisms used in this report are:
Decipherment- Transforming the data to a form that is not readily
intelligible.
Access Control- A variety of mechanisms (ACLs, user permissions etc.)
that enforce access rights to resources
Data Integrity- A variety of mechanisms Hashing etc. used to assure
the integrity of data
Authentication Exchange- A mechanism intended to ensure the
identity of an entity by means of information exchange
Traffic Padding- Insertion of bits into gaps in a data stream to frustrate
traffic analysis attempts.
Routing Control- Enables selection of particular physically secure
routes for certain data and allows routing changes
Notarization- The use of a trusted third party to assure certain
properties of a data exchange
Security Audit Trail- Data collected and potentially used to facilitate a
security audit, which is an independent review and examination of system
records and activities
In my software I tried to establish a mapping between the various security requirements and
security mechanisms which fulfill these requirements. The mapping is usually many to many,
i.e a security tactic can be satisfied by many mechanisms and vice-versa.
5. FUTURE SCOPE OF THE PROJECT
The software can be made compatible as per future technologies and strategies and is easily
extensible and upgradable according to organization need with little or no changes and can be
made upto-date and to incorporate necessary changes for both students as well as for college
staff.
BIBILIOGRAPHY
1. Study Material Provided By Multisoft Systems.
2. www.microsoft.com
3. http://www.santanu.in/forums/
4. www.dotnetspider.com
5. Wrox Visual C# 2010
6. Black Book Asp.Net 4.0

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BCA Project

Submitted to Department of Information Technology

For the partial fulfilment for the award of Degree of

Project Approval Performa

Project Proposal No________________________

--------------------------------------------------------4. Mob. No.

For Office Use Only:

Suggestions for reforming the Project:

I am very grateful to my Project guide Dr./Mr./Ms. ________________________for giving

Signature of the candidate.

corporate users and corporate

Level3 administrator or support team.

Introduction to Microsoft .NET

.NET is Microsoft's new Internet and Web strategy

.NET is NOT a new operating system

.NET is a new Internet and Web based infrastructure

.NET delivers software as Web Services

.NET is a framework for universal services

.NET is a server centric computing model

.NET will run in any browser on any platform

.NET is based on the newest Web standards

.NET is built on the following Internet standards:

HTTP, the communication protocol between Internet Applications

XML, the format for exchanging data between Internet Applications

SOAP, the standard format for requesting Web Services

UDDI, the standard to search and discover Web Services

Introduction to Microsoft ASP.NET

ASP.NET is a Microsoft Technology

ASP stands for Active Server Pages

ASP.NET is a program that runs inside IIS

IIS (Internet Information Services) is Microsoft's Internet server

IIS comes as a free component with Windows servers

IIS is also a part of Windows 2000 and XP Professional

An ASP.NET file is just the same as an HTML file

An ASP.NET file can contain HTML, XML, and scripts

Scripts in an ASP.NET file are executed on the server

An ASP.NET file has the file extension ".aspx"

MICROSOFT SQL SERVER

SQL (commonly expanded to Structured Query Language) is the most popular

Microsoft SQL Server is a relational database management system (RDBMS) produced by

Connections. For connection to and managing transactions against a database.

Commands. For issuing SQL commands against a database.

REQUIREMENTS AND ANALYSIS

Super User module

Corporate clients and corporate users:

Create & maintain levels

Create & maintain categories

Create & maintain administrators

Create sub category

Create support team

Assign 1st level administrator to a category

Assign 2nd level administrator to a sub category

Assign 3rd level members to support team

Create corporate client

Activate or inactivate all e-desk members

Check for HD problems submissions

Check solutions in repository

Hardware and Software Requirements

Visual Studio 2010(.Net 4.0)

SQL Server 2008

The symbols that we use are

Id, password & query

Id, password query

Add, or Delete Query