Sales Order B2B via E-commerce

1. Select product and create order (Web shop)

The business partner
logs on to the Web shop, and the system
performs a user and profile check. This check enables the system to
guide the business partner through the selection process.
The business partner can browse the product catalog hierarchy, or
use the quick or extended search function to find products. In

addition, the customer can select from former

transactions, for
example, orders, quotations, invoices, or order templates.
Business partners can configure products using the SAP Internet
Pricing and Configurator (IPC). During the
interactive
configuration process, SAP IPC displays the product options that can
be combined, and automatically checks the selected product
options are consistent and complete. They can also use the SAP IPC
to configure prices, including complex pricing, and get support
during a search for products that either partly or fully match their
selected search options. The Sales Pricing Engine determines the
price automatically.
The system determines if
product, and also displays

free goods are available for the

product proposals to the customer.

2. System creates order (SAP CRM)

3. System processes ATP check with temporary reservation (SAP
APO)
SAP APO determines
product availability, and reserves the items
each time orders are created or updated. The availability of the
customers products is displayed to them at item level.

You can also carry out the

availability check in SAP R/3.

4. System calculates tax (US)

Optionally, for example, for vendors in the United States of
America, you can use an external service provider to calculate tax.
5. Check and save order (Web shop)
The customer checks (delivery type, delivery address, and so on)
and saves the order. The order is transferred to the SAP CRM
system.
6. System performs credit card check (optional)

7. System replicates order to SAP R/3 (SAP CRM)

The SAP CRM system replicates the order to SAP R/3.
8. System receives and processes order (SAP R/3 Enterprise)
SAP R/3 processes the order.
9. System sends order confirmation and status to customer (SAP
CRM)
10. System provides invoice for customer (SAP R/3 Enterprise)
11. View order confirmation, status, and invoice (Web shop)
Business partners can view order confirmation and status and
display invoices in the Web shop. Business partners can change the
orders depending on the order status.

Sales order B2C

1. Select product and add to shopping basket (Web shop)

The customer can browse the product catalog hierarchy or use the
quick or extended search function to find products. In addition, the
customer can select from former
transactions, for example,
orders, quotations, invoices, or order templates. If the customer has
maintained a profile,
cross- and up-selling products are
displayed.
Customers can configure products using the SAP Internet Pricing
and Configurator (IPC). During the
interactive
configuration process, SAP IPC displays the product options that can
be combined, and automatically checks the selected product
options are consistent and complete. Customers can also use the
SAP IPC to configure prices, including complex pricing, and get
support during a search for products that either partly or fully
match their selected search options. The Sales Pricing Engine
determines the price automatically
2. Order product (Web shop)
To order products the customer must log on to the Web shop. The
system automatically creates a business partner master record
based on the data of the reference customer that was specified in
the Web shop profile. The master record is saved in the SAP R/3
system.
3. Select payment method and delivery type (Web shop)
4. System calculates pricing(SAP CRM)
SAP R/3 determines product availability and reserves the items
each time orders are created or updated. The availability of the
customers products is displayed to them at item level.
5. System performs availability check (SAP APO)
The system runs a

check on the availability of the product.

6. System calculates tax (US)

Optionally, for example, for vendors in the United States of
America, you can use an external service provider to calculate tax.

7. Send order(Web shop)

The customer checks (delivery type, delivery address, etc.) and
saves the order. The order is transferred to the SAP R/3 system.
8. System performs credit card check (optional)
9. System creates and replicates order to SAP ECC (SAP CRM)
10. System receives and processes order (SAP R/3 Enterprise)
11. System sends order confirmation and status to customer (SAP
CRM)
12. System tracks order (optional)
Optionally, you can use an external service provider to track the
order. For example, the carrier can display the delivery status.
13. System provides invoice for customer (SAP R/3 Enterprise)
14. View order confirmation, status, and invoice (Web shop)
Customers can view order confirmation and status, and display
invoices in the Web shop. Customers can change the orders
depending on the order status.