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Ken Ruinard Independent·Mail
diti
Brian Bolt, executive director of the South Carolina Cattlemen's Association, looks back Monday at some of the prot
Angus cows he raises to breed beef cattle on Mountain View Road in Anderson. He said the state's other cat ere,
tle farmers are on the alert for any signs of the foot-and-mouth disease that has decimated British cattle herds. pIal
Airline service
continues to decline
A new study found that complaints
by airline passengers are on the instead agreed on a package of substantial improvements in
rise , along with the number of voluntary standards. customer service.
baggage that was mishandled . among major airlines, followed
by Alaska and Southwest. The department's inspector "To ignore the positive steps
Passengers bumped, per 10,000 America West received the general reported in February that have been taken is simply
2000 1.04 lowest ranking. In 1999, that customer service had disingenuous and misleading
Southwest was the highest improved but still had a long to the public," said Michael
1999 0.88
ranked airline and United was way to go. Wascom, a spokesman for the
Complaints, per 100,000 the lowest, with Delta third The Senate Commerce Air Transport Association, the
passengers from the top. United was Committee approved a bill this trade group for the major air
ranked next to last this year. year to make the airlines' vol lines. "No one can argue that
2000 ~\i:f;~?;!fu1:~%r~411 2.98 untary consumer guidelines a we are not fulfilling our com·
"We're obviously pleased to legal contract with passengers; mitments."
1999 2.48
be recognized," Delta require airlines to disclose on In addition, airline industry
Mishandled bags, per 1,000 spokesman John Kennedy time performan.c_e of tJjghts
said. "It acKhowledges Delta's ' when customers1 buy tickets or ?fficials (ire e]{llected . to
2000 5.29
improvement in customer ser· make announce thIS week that volun
1999 5.08 reservations; and tary service commitments will
vice. What we're doing ... is to require the industry to estab become part of the legal con
On-time flights, by percent' focus our efforts on customers' lish a timetable for reducing tract with passengers begin
2000 ,. '" ,",. , 72.6 needs in these critical service thenumbet offlights delayed at ning May 1; and a new task
1999 76.1
areas." least 30 minutes. Legislation force of airline, airport and
America West spokeswoman also has been introduced in the Federal Aviation
Quality of passenger service, Patty Nowack said the airline House. Administration representa
by airline has dramatically improved ser The professors said they tives has been set up to develop
2000 1999 1998 vice since the end of 2000. believed Congress ultimately ways of providing timely and
Rank/airline rank rank "If the study was conducted would pass some legislation to accurate information about
L .DeJ.!? __.__ . _____ _~._.. ____4___ in the first quarter of 2001, you help airline passengers. delays and cancellations to pas
2. Alaska 5 8 would see America West's per· "We cannot see many years sengers.
~·.~.·.·.·$.9..·~.thw..~.§f.·.·.·.·~.·.·..... -.·.~~:. .···
.....·. _.f:.~····-.~·.·~. . . .Q... ... formance going against the of continuous airline quality Industry officials have
~L _ll~Al~.gy? . ____.. _..€ L___..J..... trend," Ms. Nowack said. diminishing without some sort blamed the problem largely on
5. Northwest 4 9 "We've improved our on-time of regulatory action," said the
6. Arrierican·- --.. ·--y--- --3 ..
an air traffic system inade
performance, have less mis report's other co-author, Brent quate to handle the sharp
· 't:'¢6ntr6~6taC ··::::: g . . . ...:2 ....
handled bags and fewer cus Bowen, director afthe aviation
§,,:IWf)__ ._ _. ____.__...~ ..... _ ..Z.__ growth in airline traffic.
9. United 10 10
tomer complaints." institute at the University of The number of passengers
·iO:·Ame·iICaWest' ·······-s·· ·· ·····6····· When Congress was consid Nebraska at Omaha. on U.S. airlines rose from 600
.. Of the 10 major carriers.
ering legislation in 1999, the Airline industry officials million in 1995 to 733 million in
airlines and the noted that the inspector gener 2000, the Federal Aviation
SOURCE: Compiled from AP wire reports. Transportation Department al in his February report cited Administration says.