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EXECUTIVE SUMMARY
Employee welfare is a comprehensive term including various services, benefits and facilities
offered to employees by the employer. Through such generous fringe benefits the employer makes
the life worth living for employees. The welfare amenities are extended in addition to normal wages
and other economic rewards available to employees as per the legal provisions. Welfare measures
may also be provided by the government, trade unions and non-government agencies in addition to
the employer. The basic purpose of employee welfare is to enrich the life of the employees and keep
them happy and contended.
Mysore Sales International Limited, popularly known as MSIL, is a marketing organization
established in March 1966 to meet the marketing needs of Karnataka. Since then it has grown in
strength, to emerge as a dynamic marketing force with a national presence and international reach. It
is today, a vibrant, multi-product, multi-dimensional marketing and export organization, reflecting
the changing consumer profile of the country.
The project was basically done to find out the present satisfaction level of the employees
regarding the welfare measures provided to them, with this also to make the company aware about
the employee’s dissatisfaction with certain welfare measures and give them appropriate suggestions
to it.
I got to learn the new welfare measures which are in the corporate field and the way
employees performance are affected by the welfare measures and also the way the government firm
works.
CHAPTER 1
INTRODUCTION
Employee Welfare is an important facet of industrial relations, the extra dimension, giving
satisfaction to the worker in a way which evens a good wage cannot. With the growth of
industrialization and mechanization, it has acquired added importance. The workers in industry
cannot cope with the pace of modern life with minimum sustenance amenities. He needs an added
stimulus to keep body and soul together. Employers have also realized the importance of their role in
providing these extra amenities. And yet, they are not always able to fulfill workers demands
however reasonable they might be. They are primarily concerned with the viability of the enterprise.
Employee welfare, though it has been proved to contribute to efficiency in production, is expensive.
Each employer depending on his priorities gives varying degrees of importance to labour welfare.
It is because the government is not sure that all employers are progressive minded and will
provide basic welfare measures that it introduces statutory legislation from time to time to bring
about some measures of uniformity in the basic amenities available to industrial workers.
After employees have been hired, trained and remunerated, they need to be retained and
maintained to serve the organisation better. Welfare facilities are designed to take care of the well-
being of the employees, they do not generally result in any monetary benefit to the employees. Nor
are these facilities provided by employers alone. Governmental and non-governmental agencies and
trade unions too, contribute towards employee welfare.
Employee welfare is a comprehensive term including various services, benefits and facilities
offered to employees by the employer. Through such generous fringe benefits the employer makes
the life worth living for employees. The welfare amenities are extended in addition to normal wages
and other economic rewards available to employees as per the legal provisions. Welfare measures
may also be provided by the government, trade unions and non-government agencies in addition to
the employer. The basic purpose of employee welfare is to enrich the life of the employees and keep
them happy and contended.
Welfare means faring or doing well. It refers to the physical, mental, moral and emotional
well-being of an individual. Further, the term welfare is a relative concept, relative in time and
space. It, therefore, varies from time to time, from region to region and from country to country.
Employee welfare, also referred to as betterment work for employees, relates to taking care
of the well-being of workers by employers, trade unions and government and non-governmental
agencies. It is rather difficult to define the term labour welfare precisely because of the relatively of
the concept.
The Oxford dictionary defines employee welfare as “efforts to make life worth living for
workmen”. It is however, difficult to precisely define the scope of these efforts. Different writers
have defined it in different ways. Some writers say that only voluntary efforts on the part of
employers to improve the conditions of employment in their factories from the scope of employee
welfare efforts. Some others say that it includes not only voluntary efforts of the employer but also
the minimum standards of hygiene and safely laid down in general legislation. Here are some of the
definitions given by some of the experts.
“Employee welfare is a term which must necessarily be elastic, bearing a somewhat different
interpretation in one country from another, according to the different social customs, the degree of
industrialization and educational level of the workers”.
According to Dr Parandikar, “Employee welfare work is work for improving the health,
safety and general well being and the industrial efficiency of the workers beyond the minimum
standard lay down by labour organisation”.
Employee welfare refers to all those efforts of employers, trade unions, voluntary
organizations and governmental agencies which help employees feel better and perform better.
Employee welfare has 2 aspects—negative and positive.
On the negative side, employee welfare is concerned with counteracting the baneful effects
of the large-scale industrial system of production especially capitalistic, so far as India is concerned
on the personal/family, and social life of the worker. On its positive side, it deals with the provision
of opportunities for the worker and his/her family for a good life as understood in its most
comprehensive sense.
Employee welfare operates to neutralize the harmful effects of large scale industrialization
and urbanization. Provision of welfare amenities enables the workers to live a richer and more
satisfactory life and contributes to their efficiency and productivity. It helps in maintaining industrial
peace.
Some important objectives which actuate an employer to take up voluntary employee welfare
services are as follows:
To give expression to philanthropic and paternalistic feelings.
To make recruitment more effective (because these benefits add to job appeal).
and in conditions of freedom and dignity and that childhood and youth are protected against
exploitation and against moral and material abandonment.
Through social security and social justice are spelt in our Constitution, they are never put into
practice thanks to our Executives who only pretend to implement the programmes of the State. Some
of the important Statutory Welfare measures given by the government are as follows:
(i) The Factories Act of 1948
(ii) The Employees State Insurance Act 1948
(iii) The payment of Wages Act 1936
(iv) The Workmen's Compensation Act 1923
(v) The Employees' Provident Funds and Miscellaneous Provisions Act 1952.
(vi) The Payment of Gratuity Act, 1962
(vii) The Maternity Benefit Act, 1961
SAFETY
Section 21: Proper Fencing of machinery
Section 22: Precautions - Work on or near machinery in motion
Section 23: No Employment of young persons on dangerous machines
Section 24: Providing Striking gear and devices for cutting off power
Section 25: Precautions near Self-acting machines
Section 26: Casing of new machinery
Section 27: Prohibition of employment of women and children near cotton openers
Section 28: Providing Hoists and lifts
Section 29: Provision for Lifting machines, chains, ropes and lifting tackles
Section 30: Protection near revolving machinery
Section 31: Protection near Pressure plant
Section 32: Provision for Floors, stairs and means of access
Section 33: Providing and precautions near Pits, sumps openings in floors, etc.
Section 34: No Excessive weights
Section 35: Protection of eyes
Section 36: Precautions against dangerous fumes, gases, etc
Section 36A: Precautions regarding the use of portable electric light
Section 37: Explosive or inflammable dust, gas etc.
Section 38: Precautions in case of fire
Section 39: Power to require specifications of defective parts or tests of stability
Section 40: Safety of buildings and machinery.
Section 40A: Maintenance of buildings
Section 40B: Appointment of Safety Officers
WELFARE
Section 42: Providing Washing facilities
Section 43: Providing Facilities for storing and drying clothing
Section 44: Providing Facilities for sitting
(2) Where the employment of any person is terminated by or on behalf of the employer, the wages,
earned by him shall be paid before the expiry of the second working day from the day on which his
employment is terminated.
(3) The State Government may, by general or special order, exempt, to such extent and subject to
such conditions as may be specified in the order, the person responsible for the payment of wages to
persons employed upon any railway (otherwise than in a factory) from the operation of this section
in respect of the wages of any such persons or class of such persons.
(4) Save as otherwise provided in sub-section (2), all payments of wages shall be
made on a working day.
employee who is employed in a seasonal establishment and who is not so employed throughout the
year} the employer shall pay the gratuity at the rate of seven days' wages for each season.
(3) The amount of gratuity payable to an employee shall not exceed {three lakhs and fifty thousand}
rupees.
(4) For he purpose of computing the gratuity payable to an employee who is employed, after his
disablement, on reduced wages, his wages for the period preceding his disablement shall be taken to
be the wages received by him during that period, and his wages for the period subsequent to his
disablement shall be taken to be the wages as so reduced.
(5) Nothing in this section shall affect the right of an employee to receive better terms of gratuity
under any award or agreement or contract with the employer.
(6) Notwithstanding anything contained in sub-section
(a) The gratuity of an employee, whose services have been terminated for any act, willful omission
or negligence causing any damage or loss to, or destruction of, property belonging to the employer'
shall be forfeited to the extent of the damage or loss so caused.
(b) The gratuity payable to an employee {may be wholly or partially forfeited} -
(i) If the services of such employee have been terminated for his riotous or disorderly conduct or any
other act of violence on his part, or
(ii) If the services of such employee have been terminated for any act which constitutes an offence
involving moral turpitude, provided that such offence is committed by him in the course of his
employment.
(3) Without prejudice to the provisions of section 6, no pregnant women hall, on a request being
made by her in his behalf, is required by her employer to do during the period specified in sub-
section
(4) Any work which is of an arduous nature or which involves long hours of standing, or which in
any way is likely to interfere with her pregnancy or the normal development of the foetus, or is
likely to cause her miscarriage or otherwise to adversely after her health.
(4) The period referred to in sub-section (3) shall be -
(a) The period of one month immediately proceeding the period of six weeks, before the date of her
expected delivery;
(b) Any period during the said period of six weeks for which the pregnant woman does not avail of
leave of absence under section 6.
Section 5: Right to payment of maternity benefits:
(1) Subject to the provisions of this Act, every woman shall be entitled to, and her employer shall be
liable for, the payment of maternity benefit at the rate of the average daily wage for the period of her
actual absence, that is to say, the period immediately preceding the day of her delivery, the actual
day of her delivery and any period immediately following that day.
(2) No woman shall be entitled to maternity benefit unless she has actually worked in an
establishment of the employer from whom she claims maternity benefit, for a period of not less than
{eighty days} in the twelve months immediately preceding the date of her expected delivery.
Provided that the qualifying period of {eighty days} aforesaid shall not apply to a woman who has
immigrated into the State of Assam and was pregnant at the time of the immigration.
(3) The maximum period for which any woman shall be entitled to maternity benefit shall be twelve
weeks of which not more than six weeks shall precede the date of her expected delivery. Provided
that where a woman dies during this period, the maternity benefit shall be payable only for the days
up to and including the day of her death ; Provided further that where a woman, having been
delivered of a child, dies during her delivery or during the period immediately following the date of
her delivery for which she is entitled for the maternity benefit, leaving behind in either case the
child, the employer shall be liable for the maternity benefit for that entire period but if the child also
dies during the said period, then, for the days up to and including the date of the death of the child.
Medical facilities
Cultural facilities
Recreation facilities
Consumers co-operative society
Loans and various advances
Leave travel concession
Workers education
Schools for the employee’s children
Gifts to the employees holiday games
Labour welfare fund
Vehicle stand for parking
Libraries
Gym and health club
Cafeterias
CHAPTER 2
RESEARCH DESIGN
INTRODUCTION
Welfare of the employee is the welfare of the industry. They rise or sink together; the
country’s progress is bound up with the progress of industry and of employee. A worker’s wellbeing
inside as well as outside the factory is mainly out of employer’s concern, because it has a direct
bearing on the efficiency of his work and job satisfaction. It is the right of the worker as a human
being to get the minimum amenities, which in turn contributes to a very large extent towards
production efficiency.
Employee Welfare is a comprehensive term including various services, benefits and facilities
offered to employees by the employer. Welfare measures may also be provided by the government,
trade unions and non-government agencies in addition to the employer. The welfare amenities are
extended in addition to normal wages and other economic rewards available to employees as per the
legal provisions. The basic purpose of employee welfare is to enrich the life of employees and keep
them happy and contented. A study of employee welfare would benefit an organisation to improve
its productivity.
They are also the best kind of investment for employees as they promote industrial efficiency
and provide the workers facilities and amenities, which enable the workers employed to perform
their work in healthy and congenial climate.
This objective cannot be achieved unless and until the workers are highly satisfied with the
working environment and welfare facilities, which have an important impact in industrial relations.
MSIL is very eager to find out whether the present welfare facilities given to the
employee is satisfactory and is it affecting their performance in the organisation.
The study will help them to find out if they are fulfilling the needs of employees and if they
are following the legal provisions.
Hence, this project is undertaken to know the present welfare facilities at MSIL and an
assessment on their performance with reference to the welfare measures adopted and to suggest
suitable measures to further enhance them.
Unfortunately workers needs are high but employer’s will and capabilities are low. There
should be a balance between the two.
In this aspect, not only the statutory provision should be compiled with but the employers
must also strive to provide certain voluntary and mutual welfare measures to ensure employee
satisfaction. Therefore a study of the statutory, non-statutory and mutual measures provided by the
organisation and the satisfaction level of employees towards these welfare measures and its impact
on job satisfaction, but also to draw suggestions and conclusions which would enable the
organisation to make improvements in its welfare measure if necessary.
The study is extended only to the respondents working in the MSIL, head office at
Cunningham road, Bangalore. It does not cover all the employees working in MSIL. The study
covers only some of the levels in the organisation. The welfare measures studied includes both
statutory, non-statutory measures and mutual welfare measures.
REVIEW OF LITREATURE
Methodology
a) Database:
This study is based on both primary and secondary data. A structured interview
schedule would be used to collect the primary data from the employees of MSIL. The
secondary data for the study would be collected from annual reports and records of
MSIL including published material on the topic.
b) Sample design:
Stratified random sampling procedure would be followed to select the respondents. A
required data would be collected through a schedule. The sample size is 50 and the
schedules had been given to the employees in Bangalore branch.
c) Data Analysis:
Appropriate but simple analytical methods like cross tabulation, pie-charts, bar charts,
chi-square tests, etc would be employed to analyze and interpret the data collected
Limitations
The limitations in this study are:
1. The research cannot be generalized because findings are relevant to MSIL
2. Details regarding monetary remuneration by the respondents may not be accurate.
3. The respondents were not very interested in filling the schedules
To gain an insight into the legal provisions for welfare measures and how well they have
been followed by MSIL.
Chapter Scheme
1. Introduction
2. Research design
3. Company profile
4. Analysis and Interpretation
5. Findings, Conclusion and suggestions
CHAPTER 3
Company Profile
INTRODUCTION
Keeping pace with the winds of rapid industrialization that are sweeping Karnataka, MSIL is
today resting on a strong footing of excellent performance coupled with deep rooted trust and
confidence amongst its clientele.
A keen sense of business acumen, trade experience, managerial effectiveness and credibility
are a few of the hallmarks of this marketing giant; and its ability to manage a diverse range of
products and services through innovative marketing strategies is the secret of its success. In a
business where the prime motivator is people, MSIL has developed flexibility in its thinking and
management, enabling it to tackle every fresh challenge with an innovative approach.
From a modest turnover of just Rs.1.5 Crores in 1966, MSIL has today achieved a turnover
of Rs.1910.32 Crores. And, is one of the very few Public Sector undertakings to earn substantial
profits continuously.
MSIL was established as a novel concept in the public sector – a centralized marketing unit
for various products of the state. With its subsidiary company Marketing Consultants and Agencies
Ltd; MSIL provides a comprehensive range of marketing and advertising services.
In the late 60’s, MSIL was merely a centralized marketing unit for the numerous state owned
industries but by the late 70’s, the company had long got over teething problems and proved its
capabilities. MSIL’s flexibility and adaptability helped it develop the necessary expertise and
infrastructure for different projects.
During the late 1970’s having established capabilities, MSIL began to extend its operations
beyond marketing in managing special projects for the government, like the distribution of imported
cement during a nation wide shortage and export of surplus white rice. The company was also
entrusted with the responsibility of manufacture and distribution of quality notebooks to students, at
reasonable prices. What resulted was the Vidya and Lekhak Notebooks, brand names in their own
right and popular not only in Karnataka but also in the neighboring states. The company was also
asked by the Indian Customs to manage the Bangalore Air Cargo complex, functioning as custodians
for air cargo. Each one of the activities required a new kind of expertise as well as infrastructure and
MSIL managed each activity with dedication.
In the 1980’s MSIL entered the consumer durables market through its hire purchase scheme,
MSIL Homaker which was basically intended to facilitate the government salaried class. MSIL then
ventured into the travel sector with the MSIL Tours and Travels, to help meet the growing travel
requirements of officials.
The early 90’s saw MSIL streamline the distribution of Indian Made Foreign Liquor (IMFL)
in the state. The company’s wide and well entrenched network took over the distribution effortlessly
and effectively.
MSIL is presently handling a very wide range of products and services catering to the needs
of the consumer on one hand and meeting the demands of principles / manufacturers on the other.
The company is involved deeply with its principles right from product planning to production,
packaging, advertising and marketing.
In early 2005, MSIL entered the Chit Funds arena to help the public have ready access to
money invested. The schemes introduced under the brand name MSIL Moneytree Chits are in
answer to a growing demand and have received a huge response. They cater to all income groups
and help channel money towards targeted needs.
MSIL also operates Karnataka State Lottery, introducing attractive new schemes and ticket
designs, for an ever growing consumer profile.
At the Bangalore Air Cargo Complex, a 50,000 sq. ft. state-of-the-art warehouse exclusively
for imports was inaugurated in July 2005 to ensure damage free imports for the people of Karnataka.
The joint Air Cargo Complex is a new joint venture which MSIL has entered into with HAL and
Concord.
7’s of MSIL
1) STRUCTURE
Managing Director
Director Marketing
GM GM
GM GM
Industrial Chit GM GM GM GM
Tours & Consumer
Product Fund Finance HRD Lottery Air Cargo
Travels Products
Deputy
GM
Deputy
Manager
Assistant
Manager
Supervisor
Representative
Assistants
Clerks
2) SYSTEM
Quality Policy System:
Motivating and involving everyone in the organization for active participation towards
continuous improvement in its activities.
3) STYLE
In MSIL positive leadership style is followed and a democratic group effort. Here all
employees play an active part in giving suggestions for decision making. All major
decisions are taken in the branch concerned. Managing Director and Assistant
Managing Director of the concerned department take the major decisions.
4) STAFF
The main strength of MSIL company; being a trading service organisation is its man
power. In order to train and motivate the employees; the company has planned a
continuous services of training programs to equip the employees for higher
responsibilities and to secure higher levels of participation from them to strengthen
the company operations. The company has engaged National Product Council (NPC)
for organizational analysis and manpower assessment of the company.
5) SHARED VALUES
Values of the company uphold the most, they are as follows:
Customer Satisfaction
Quality Products and services
Provide every facility to its employees
Cost and time consciousness
6) SKILLS
In MSIL there are employees who are having different skills and their skills are used
in their jobs. Company also gives job according to their skills which gives company
to attain its objectives and goals.
7) STRATEGY
In MSIL different strategy are used to make employees their jobs interesting and
different strategies are implied at different levels of management. Strategies are
applied to attain employees and companies objectives and goals.
Objectives of MSIL
1. To carry all kinds of Agency business
DIVISIONS:
MSIL’s operations are divided into distinct divisions – each self sustained but working
towards and in harmony with a corporate philosophy.
There are 10 divisions:
1. Lottery
2. Bangalore Air Cargo
3. Paper
4. Exports
5. Chit Funds
6. Hire Purchase
7. Tours and travels
8. Consumer Products
9. Industrial Products
10. Silk Showrooms
1. LOTTERY:
MSIL was appointed the sole selling agent of Karnataka State Lottery (KSL) by the state
Government. KSL, marketed by MSIL’s Lottery division, has the distinct identity of being the most
trusted lottery in the country.
Having been associated with the marketing of lottery tickets right from inception, the
division has over 30 years of experience in a highly competitive market and has held the lead among
a host of private and public sector players. Regular innovative draws held with public participation,
immediate announcement of result and prompt disbursement of prize money are what have
contributed towards KSL’s popularity.
KSL is recognized as the best managed lottery in India. The division has 4000 accredited
dealers, sub-dealers and sellers and gives direct employment to more than 45,000 people. More than
two lakhs people depend on KSL for their livelihood. Mobile sales units are provided for
handicapped people. Over the years, the lottery division has introduced several novel schemes
catering to all income groups with tickets ranging from Rs 5 to Rs 100.
In May 2003, the Lottery Division totally revamped KSL schemes to withstand increasingly
stiff competition from other States. The changes effected have proved successful resulting in a
record turnover and high dividends to the Government.
In 1977, MSIL was appointed as custodians of air cargo under section 45 of the Customs Act
1922 by the Customs Department and has since been serving the needs of exporters and importers.
MSIL through its Bangalore Air Cargo Complex today handles over 45,000 tones of import and
export cargo annually and has all the facilities required for customs examination and clearance. An
X-ray machine has also been installed for screening of export cargo. With APEDA’s (Agriculture
and Processed Food products export development Authority) help, a 4,200 sq. ft. (20 tonnes
capacity) cold room has been set up for storing perishables.
In 2004, MSIL constructed a state-of-the-art export warehouse of 80,000 sq. ft. The company
has over 2,60,000 sq. ft. of warehouse land near the airport, sufficient for the growing needs of the
cargo industry.
In July, 2005, MSIL began operations from a newly constructed and modern 50,000 sq. ft.
warehouse space adjoining the Bangalore Airport. This is used exclusively for the safe storage of
valuable import cargo.
3. PAPER DIVISION
MSIL’s association with the student’s community dates back to 1977 when the company was
entrusted with the responsibility of distributing subsidized notebooks.
A special marketing programmer was conceptualized and the brand “Lekhak” was born
subsequently. Lekhak became the brand name for notebooks in Karnataka.
The Vidhya notebooks have carried on this tradition of quality at reasonable prices and have
also emerged as the brand leader in the current scenario. Apart from notebooks, Vidya caters to other
student requirements like drawing books, graph books, geometry boxes, color pencil sets, crayons
and a range of colorful school bags in various sizes, with attractive designs. The school bags are
manufactured by over 100 small scale industries which has created employment to a large number of
skilled laborers. Under the Lekhak brand name also comes a complete range of school and office
stationary, now extended to cover computer stationary as well.
The company encourages the supply of notebooks directly to schools / colleges and co-
operative societies. These notebooks have not only made deep into the roads of Tamil Nadu, Kerala
and Maharashtra but are also exported to several countries in South Africa countries.
4. EXPORTS:
Karnataka’s exports have increased over the years, and MSIL has been exploring new global
trade markets. For many years now MSIL has been successfully selling sandalwood oil, soaps,
spices, coffee, rice, garments and other commodities to overseas buyers. The company also acts as
the local agent for international business buyers who wish to enter the Indian market and for foreign
buyers to source products to India.
In response to the market demand from China for iron ore today, MSIL is now diversifying
into iron-ore exports and has already exported 41,000 MTs of calibrated iron ore worth 2.48 million
US $ to China.
Currently, the company is engaged in finalizing long term contracts with reputed iron ore
mines in Karnataka, including the state owned Mysore Minerals Limited, for procuring and
exporting necessary quantities at required standards to buyers in China.
5. CHIT FUNDS:
Recognizing the growing need of consumers for safe investment and easy access to their
money, MSIL has set up the Chit funds Division and launched its own Chit Funds under the brand
name MSIL Moneytree.
The scheme blends to both saving and borrowing and is targeted at mobilizing the household
savings of lower and middle-income groups and channelising the money for their own welfare. The
MSIL Moneytree Chits has therefore received an enthusiastic response from the public, especially as
it offers schemes for every income bracket.
6. HIRE PURCHASE:
Today, when acquisition of consumer durables has become an essential part of life, MSIL
enables employees of Public Sector Undertakings and the Government to buy consumer durables of
renowned brands through the MSIL Homaker scheme. This easy and reliable hire purchase scheme
offers consumer durables like television sets, washing machines, refrigerators, audio systems,
VCR’s, computers, mixers, stoves, gas lamps, two wheelers, cars, etc., of renowned brands and at
reasonable interest rates. Purchases can be made in easy installments at nominal rates of interest.
The MSIL Homaker Scheme centers are at Mysore, Hubli, Gulbarga and Mangalore.
The MSIL tours and Travels was set up to look after the travel needs of officials of the
Government, State Boards and Corporations. It is recognized by IATA and in association with Orbit
Tours and Trade Fair Private Limited of Mumbai, MSIL has been promoting package tours to
various trade fairs abroad. The division also acts as an agent for Karnataka Tourism by taking on the
bookings of ITDC, KSTDC and Jungle Lodges and Resorts.
The Information Centre run by MSIL’s Tours and Travels Division at Mumbai and New
Delhi is a single point for travel arrangements within Karnataka, for hotel bookings and tour guides.
8. CONSUMER PRODUCTS:
Focusing on marketing of consumer essentials, the division has been responsible for the
launch of a wide spectrum of products from detergents, bath soaps, talcum powder and shampoos to
breakfast foods, edible oils and fruit juices. The nation-wide distribution network has helped MSIL
to cater to the needs of the most demanding consumers.
Currently, MSIL is producing and marketing “Total Detergent Bar” in Tamil Nadu and
Pondicherry. Elephant brand mustard oil, “Goldcrunch” cornflakes and Lumbini Dhoops and
agarbathis are marketed in the Northern and Western regions of the country.
It is now marketing Cool, packaged drinking water. Plans are afoot to extend Cool to include
Mineral Water Soda, Herbal water and flavored soft drinks.
9. INDUSTRIAL PRODUCTS:
The division provides technical and marketing support to its principals and product
applications guidance to its consumers. The division is marketing MSIL Hot Spring Solar Water
Heaters to encourage and facilitate the use of renewable sources of energy. By tapping the available
solar energy, Hot Spring solar water heater provides hot water free of cost, thereby helping
consumers to save substantially on power bills. Today MSIL Hot Spring is much in demand with
hospitals, industries, hostels, high-rise buildings and individual houses. One of the reasons why the
brand is popular is the technical advice available from the division’s team of engineers and the
prompt after sales service. Along with marketing support, the Industrial Products Division also
provides technical support to the manufacturers and keeps them informed of the requirements of
customers.
SOLAR LIGHTING:
The use of solar energy has been extended to include solar home lighting and solar street
lighting under the brand name Sunergy. Sunergy Solar Lighting systems are environment friendly,
with minimum maintenance and maximum reliability.
The Industrial Products Division has also taken up the marketing of ‘Global Energy Savers’,
a Korean brand of CPL, PL, HID, LED lamps and fixtures with superior technology.
INFORMATION TECHNOLOGY:
The division has diversified its activities and is in partnership with WIPRO to include IT,
hardware products and IT solutions. The WIPRO range includes the Super Genius desktops,
Netpower services, Little Genius notebooks and a range of peripherals.
Of late, MSIL has entered the shimmering world of silks with showrooms at Bangalore and
Mumbai. Mandaras, the recently opened elite showroom in a central location in Bangalore has a
vibrant collection of silk from across the country. The MSIL silk emporium at Mumbai promotes
pure Mysore silks, georgette’s, crepes and handloom silks from Karnataka
SOCIAL OBLIGATION
MSIL as an organisation has grown considerably. It has fulfilled its social obligations by
ploughing back into society some of its profits, through contributions to hospitals, educational and
cultural organizations. This has made MSIL a caring corporate. They also try to give a boost to the
traditions of the state by organizing cultural events.
With this aspect in mind MSIL has instituted annual state level light music
competition for students titled “MSIL NITYOTHSAVAM”. They are planning to organize many
such events in the future. As a part of MSIL’s initiative in spreading peace education, the firm has
printed and published a book called PEACE+ CHILDREN= PEACEFUL CHILDREN. On October
15th, 2003 MSIL has set up an art gallery of rare paintings by renowned artists from all over the
country.
DEPARTMENTS
1) Administration Department:
The department is concerned with the administrative functions like data capture,
information, retrieval, processing and recording data.
Payment of telephone bills.
Maintenance and upkeep of office equipments like air-conditioners, telephones and
computers
This department also gives importance to the cleanliness of the entire office premises
by keeping it neat and clean.
This department manages the finance of the company like raising capital, loans etc.
The main functions are recording all the financial transactions and maintain proper
accounts of income and expenses.
It also takes care of the payroll preparation and processing of the same for the
employees of the organisation every month.
This department provides the relevant information to the auditors, in preparation of
annual balance sheet, P/L account etc.
It provides the organisation with statistical data by calculation of various financial
ratios.
4) Estate Department:
The estate department of MSIL is responsible for overall maintenance of the
organisation, building it, supervises and oversees the use of space so that maximization of
productivity and effectiveness may be achieved at minimum cost. It also sees to the payment
of the office premises with good interior decoration and lighting, comforts….etc.
5) Security Department:
Security department of MSIL ensures the physical security of the organisation assets
also seek to the safe custody of goods at various godowns and depots located at different
places. This department ensures the observance of safety precautions to avoid accidents. Shift
timings for the security personnel is planned and organized by this department. If required,
round the clock security is also arranged by this department.
6) Marketing Department:
This department of MSIL caters to the need of customers functions such as market
research, advertisements, sales promotion and corporate communications are part of the
department. This department is the core department of entire organisation.
7) EDP Department:
This department deals with computerization operation of the task in some fields like
finance and accounts functions.
PRODUCTS PROFILE
INDUSTRIAL PRODUCTS
Desktops
Laptops
Servers
Peripherals
SERVICES PROFILE
Brokerages
Agency
Imports and exports
Manufacturing
Trustees
Leasing/ hire purchasing
Trade dealers
1. Permanent
2. Temporary
3. Probationary
4. Contract
5. Casual
6. Trainee
1. Performance Employees:
A permanent employee is an employee who has been engaged on a permanent basis and
includes any person who has been duly confirmed in his appointments after he has satisfactorily
completed the probationary period in the same or another occupation in service of the company
including breaks due to sickness, accident, authorized leave, lock out, strike or voluntary closure of
establishment.
2. Temporary Employees:
A temporary employee is an employee who has been engaged for work which is essentially
of a temporary nature likely to be finished within a limited period or in a temporary post or in
connection with a temporary increase in work for a limited period.
3. Probationary Employees:
4. Contract Employees:
6. Trainees:
A trainee is a person who may or may not be paid salary or stipend during the period of his
training and who is not an apprentice or under Apprentism (i.e. Apprentice Act).
CATEGORY OF EMPLOYEE:
Staff category:
1. In category 1:
2. In Category 2:
3. In Category 3:
Non-graduate Clerks, Typists, Steno, Lift Operators, Punch Operators, Head Guards, Junior
Programmers, Junior Stenos.
4. In Category 4:
5. In Category 5:
6. In Category 6:
Management category:
The category of posts, the method of recruitment, promotion and the minimum qualification
for recruitment/promotion in the company is as specified in the company schedule manual.
Appointment:
The posts in the company are filled up by any of the following methods:
1. Promotion of the existing employees from the immediate lower category who meet the
prescribed standards.
2. Direct recruitment through employment exchange if applicable.
3. Recruitment through newspaper advertisement.
Employees are confirmed in accordance with the term of appointment only if the
performance during the probationary period is found satisfactory.
Promotion:
Employees of the company are considered for promotion after the completion of 5 years of
service from one promotion to another and strictly on merit basis depending on the assessment made
by the departmental head of their potential who will take up the new responsibility and the cases of
promotion are considered whenever any vacancy arises in the organization. If internal candidate at
the post is offered the job as a case of promotion and if the candidate is not found suitable as per
cadre and recruitment rule, then the same will be considered for external candidates.
Resignation:
The resignation letter must be sent by the employee of any department or division to the
M.D. and he will record his comments on it and send it to the personnel department for necessary
action. Employees who are in the regular cadre, who has not yet being confirmed, should give a
notice in 7 days.
Employee in the regular cadre, who is permanent, should give a notice before 1 month. If the
employee desires to be relived before the completion of prescribed notice, company may release him
at his discretion. In case of difference in the notice period, it is made good by recovery from the
employee’s salary for the said period. The relieved letter is handed over to the employee on
obtaining necessary clearance certificate from each department or division.
SWOT ANALYSIS
Strengths:
The organisation is quite extended with more branches having national and international
reach.
MSIL has 28 sales units spread all over India and 4 main branches in all metro cities having
strong potential in the market to promote with best results.
Highly Specialized products and services are provided to all the customers.
One of the strongest government companies in Karnataka.
Weaknesses:
Disproportionate composition of personnel in relation to functional areas.
Limited exposure to computer environment.
The company does not have an accurate profile about their end customers.
Inefficient utilization of human resources.
Resistance to change.
Fewer advertisements.
Government policies are very rigid.
Opportunities:
Entering the business of manufacturing and dealership in the leather dresses, leather goods.
There are wide ranges of products which can capture a huge market.
The company can take up projects by dealing with private companies.
The company has its own customer’s chain which has been established since many years.
Threats:
The very first threat of the company is budget because the government may ban lotteries at
any point of time, from which company will have to lose a major part of its company as well
as profits.
Availability of other duplicate products.
Manufacturing firms generally withdraw the marketing of the products after the products
have been well positioned in the market.
Chapter 4
Analysis and Interpretation
Table 4.1:
Below 25 5 10%
25 to 35 3 6%
35 to 45 28 56%
45 & above 14 28%
Total 50 100%
Source —Primary data
Analysis:
This table shows that 56%of the respondents are of the age 35 to 45 and 28% of the
respondents are of the age 45 & above. The percentage of the respondents below 25 and 25 to 35 are
very low.
Inference:
The analysis shows that MSIL is recruiting fewer youngsters and recruiting more of the
adults. In fact less number of youngsters is joining the government firms and all the youngsters
prefer private companies.
Below 60000 3 6%
60000 to 120000 5 10%
120000 to 180000 29 58%
180000 to 240000 10 20%
240000 & above 3 6%
Total 50 100%
Source —Primary data
Analysis:
The table shows that 58%of the respondents get their salary between 120000 and 180000 and
20%of the respondents get their salary between 180000 and 240000.
Inference:
Respondents who get below 60000 are mainly the peons and junior securities. Respondents
who get between 120000 and 180000 that is the major part of the respondents are assistants,
stenographers. The next part of the respondents who receive salary between 180000 and 240000 are
mainly the supervisors, sales assistant and the assistant managers.
Analysis:
This table shows that 70% of the respondents are male and 30% of the respondents are
female.
Inference:
From this analysis it is shown that most of the employees working in MSIL are men. In this
scenario most of the women are not joining government firms and the women are basically not
looking for job security instead they are also joining private firms and they are ready to compete
really hard
d) Table showing the ‘Qualification of the respondents’
Analysis:
The table shows that the major part of the respondents is under graduates and 36% of the
respondents are graduates and only 10% of the respondents are post graduates.
Inference:
As the most of the respondents are in the age of 35 to 45 and 45 & above, most of those
respondents are under graduates and when they have joined MSIL they were just under graduates
and till now they have not done there graduation and these employees have basically come up by
their performance and the seniority base.
Table 4.2
Analysis:
The table shows that 82%of the respondents are promoted based on performance based and
only 6% of the respondents are promoted on the seniority base.
Inference:
The analysis shows that MSIL mainly promotes their employees only in their performance,
this helps the competition to stay alive in the organisation and it motivates the employees to attain
their promotion.
Chart 4.2
45
40
35
30
25 Series1
20
15
10
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at
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Table 4.3
Analysis:
The table shows that 42% of the respondents are not satisfied with the rest room facility
given to them. And 12% of the respondents are not aware about the rest room facility given to them.
Inference:
The analysis shows that the respondents are not at all satisfied with the rest room facility
provided to them. As rest room is one of the main and important facilities in an organisation.
Chapter 4.3
Chart showing the satisfaction level of the respondents about the rest room facility
provided to them
Highly Satisfactory
Satisfactory
Not aware
Not satisfactory
Highly not
satisfactory
Table 4.4
Analysis:
The table shows that 96% of the respondents are very much satisfied with the drinking water
facility provided to the respondents.
Inference:
Drinking water facility provided by MSIL is mostly satisfied by the respondents.
Chart 4.4
Chart shows the satisfaction level of the respondents regarding the drinking water
facility.
Highly Satisfactory
Satisfactory
Not aware
Not satisfactory
Highly not
satisfactory
Table 4.5
Table showing ‘Opinion about Medical and first aid facilities provided to the
respondents’
Analysis:
The table shows that 92% if the respondents are satisfied with the medical and first aid
facilities provided by the company but there are 8 % of the respondents who are not satisfied with
the medical facilities given to them.
Inference:
The analysis shows that most of the respondents are satisfied with the medical facilities
provided by the company but the company also has to verify why the other 8% of the respondents
are not satisfied and verify them.
Chart 4.5
Chart shows the satisfaction level of the respondents about the medical and first aid
facilities provided to them.
50
Number of respondents
45
40
35
30
25 Series1
20
15
10
5
0
re
No r y
ry
Sa tory
ry
wa
cto
cto
to
ta
c
fa
ac
a
fa
is f
tis
isf
tis
at
at
Sa
ts
ts
No
hly
no
g
ly
Hi
gh
Hi
Sa tisfa ction le ve l
Table 4.6
Table showing ‘The opinion regarding the canteen facilities provided to the
respondents’
Satisfactory -- --
Not aware 29 58%
Not satisfactory 20 40%
Highly not satisfactory 1 2%
Total 50 100%
Source —Primary data
Analysis:
The table shows that 58% of the respondents are not aware about the canteen facility in the
organisation and 40% of the respondents are not satisfied with the canteen facility. This shows none
of the respondents are satisfied with the canteen facility.
Inference:
As I have been a part of the organisation for a month during the project I found out that there
is no canteen in the organisation and they don’t have any snack shops in the organisation. So MSIL
have to start the canteen as fast as possible, this can be one of the motivating factor for the
employees.
Chart 4.6
Chart shows the satisfaction level of the respondents regarding the canteen facility.
Highly Satisfactory
Satisfactory
Not aware
Not satisfactory
Highly not
satisfactory
Table 4.7
Table showing ‘Opinion about the crèche facility provided to the respondents’
Analysis:
The table shows that 88% of the respondents are not aware of the crèche facility and 10% of
the respondents are not satisfied with the facility.
Inference:
MSIL do not provide crèche facility to the respondents and if they provide it would be of
great help to the female employees in the organisation.
Chart 4.7
Chart showing the satisfaction level of the respondents regarding the crèche facility.
45
40
35
30
Number of
25
respondent
20
s
15 Series1
10
5
0
Highly Not
Satisfactory satisfactory
Satisfactory level
Table 4.8
Table showing ‘Opinion about the occupational safety provided to the respondent’
Analysis:
The table shows that 92% of the respondents are satisfied with the occupational safety
provided by MSIL. Only 4 respondents are not satisfied with the occupational safety.
Inference:
In the analysis it is shown that most of the employees except a few are satisfied with the
occupational safety. So it means most of the employees are very secure about their job and very
comfortable with that.
Chart 4.8
Highly Satisfactory
Satisfactory
Not aware
Not satisfactory
Highly not
satisfactory
Table 4.9
Analysis:
The table shows that 78% of the respondents are satisfied with the earned leave provided to
them and 22% of the respondents are highly satisfied with the earned leave.
Inference:
There are no respondent who is not satisfied with the earned leave. Every employee is very
much satisfied with the earned leave provided to them.
Chart 4.9
Chart shows the satisfaction level of the respondents towards the earned leave.
45
Number of respondents
40
35
30
25 S eries 1
20
15
10
5
0
re
No ry
ry
Sa tory
wa
ry
cto
to
to
ta
ac
c
fa
ac
fa
is f
tis
isf
tis
at
at
Sa
ts
ts
No
hly
no
g
ly
Hi
gh
Hi
S a tisfa ction le ve l
Table 4.10
Not aware -- --
Not satisfactory -- --
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis:
The table shows that 88% of the respondents are satisfied with the sick leave provided by the
company. And none of the respondents are not satisfied with the facility. It shows that most of the
respondents are satisfied with the sick leave.
Inference:
Most of the respondents are satisfied with the sick leave, so it shows that MSIL is very liberal
in giving the sick leaves and they just have to inform the company with the leave notice.
Chart 4.10
Chart shows that the satisfaction level of the respondents regarding sick leave.
0% 12%
H ig h ly S a t is fa c t o ry
S a t is fa c t o ry
N o t a w a re
N o t s a t is fa c t o ry
H ig h ly n o t s a t is fa c t o ry
88%
Table 4.11
Table showing ‘Opinion about the maternity leave provided to the female respondents’
Satisfactory 13 26%
Not aware 35 70%
Not satisfactory -- --
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis:
The table shows that 26% of the respondents are satisfied with the maternity leave provided
by the company. And 70% of the respondents are unaware about the facility that is mostly male.
Inference:
The female respondents are satisfied with the maternity leave provided to them.
Chart 4.11
Chart shows the satisfaction level regarding the maternity benefit given to respondents.
0%4%
26%
Highly Satisfactory
Satisfactory
Not aware
Not satisfactory
Highly not satisfactory
70%
Table 4.12
Table showing ‘Opinion about the casual leave provided to the respondents’
Not satisfactory -- --
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis:
In the table it is shown that 88% of the respondents are satisfied with the casual leave
provided to them and 12% of the respondents are highly satisfied with the casual leave provided to
them.
Inference:
None of the respondents are dissatisfied with the leave; it is a great achievement for any
organisation.
Chart 4.12
Chart showing the satisfaction level of the respondents regarding casual leave.
0% 12%
88%
Table 4.13
Table showing ‘Opinion about the medical benefits given to the respondents’
Not aware -- --
Not satisfactory 3 6%
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis:
In the table 76% of the respondents are satisfied with the medical benefits provided to them.
And 6% of the respondents are not satisfied with the medical benefits given to them.
Inference:
As medical benefits are very important to any employee in the organisation, the employer has
to give any medical benefits, which is required to be given to them. The company has to just verify
the dissatisfied employees with the medical benefits.
Chart 4.13
Chart showing the satisfaction level of the respondents regarding medical benefits.
6%
0%
0% 18%
H ig h ly S a tis fa c to ry
S a tis fac to ry
N o t a w a re
N o t s a tis fa c to ry
H ig h ly n o t s atis fa c tory
76 %
Table 4.14
Not aware 1 2%
Not satisfactory -- --
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis:
In the table, 86% of the respondents are satisfied with the snack allowance provided to them
and just 2% of the respondents are not aware about the snack allowance provided to them.
Inference:
As in the analysis it is shown that only one person is not aware of the snack allowance given
to the employees, that employee should be newly joined in the company.
Chart 4.14
Chart showing the satisfaction level of the respondents regarding snack allowance.
0% 12%
2%
H ig h ly S a tis fa c to ry
S a tis fa c t o ry
N o t a w a re
N o t s a tis fa c to ry
H ig h ly n o t s a tis fa c t o ry
86%
Table 4.15
Table showing ‘Opinion about leave travel allowance provided to the respondents’
Analysis:
In the table it is shown that 56% of the respondents are satisfied with the leave travel
allowance provided to them, but 36% of the respondents are not satisfied with the allowance
provided to them and 6% of the respondents are not aware of this allowance.
Inference:
The analysis shows that most of the respondents are really satisfied with the allowance and
this is a very good allowance and it motivates the employees to go out of station and take a break
from the work pressure and can work better in the future.
Chart 4.15
Chart showing the satisfaction level of the employees regarding the leave travel allowance.
0%
2%
36% H ig h ly S a tis fa c t o ry
S a tis fa c to ry
N o t a w a re
N o t s a tis fa c to ry
56%
H ig h ly n o t s a t is fa c t o ry
6%
Table 4.16
Table showing ‘The opinion regarding the facilities provided to the physically handicapped
respondent’
Satisfactory 1 2%
Not aware 49 98%
Not satisfactory -- --
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis:
In the table it is shown that 98% of the respondents are not aware of the facilities provided to
physically handicapped, only 2% of the respondents are satisfied with the facilities given to them.
Inference:
As there is only one person who has agreed that they are satisfied, may be they are physically
handicapped and they are satisfied with the facilities provided to them.
There are no charts shown for this data as it is understood from the above table.
Table 4.17
Analysis:
In the table it is shown that 74% of the respondents are satisfied with the accident scheme
given to them and 10% of the respondents are not satisfied with the scheme provided to them.
Inference:
As the analysis shows that nearly 88% of the respondents are very much satisfied with the
personal accident scheme, which is really good to the organisation as it helps the employees during
their bad times.
Chart 4.17
Chart showing the satisfaction level regarding the personal accident scheme.
10% 0% 14%
2%
H ig h ly S a t is fa c t o ry
S a t is fa c t o ry
N o t a w a re
N o t s a t is fa c t o ry
H ig h ly n o t s a t is fa c t o ry
74%
Table 4.18
Table showing ‘opinion regarding the conveyance allowance given to the respondents’
Not aware -- --
Not satisfactory -- --
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis:
In the table it is shown that 94% of the respondents are satisfied with the conveyance
allowance given to them and 6% of the respondents are highly satisfied with the allowance given to
them.
Inference:
The analysis shows that full 100% of the respondents are satisfied with conveyance
allowance to the employees.
Chart 4.18
0% 6%
94%
Table 4.19
Analysis:
In the table, it shows that 68% of the respondents are satisfied with the recreation facility
provided to the employees and 12% of the respondents are not satisfied with the recreation facility
given to them.
Inference:
The analysis shows that more than 80% of the workers are satisfied with the recreation
facility provided to them.
Chart 4.19
Chart showing the satisfaction level of the respondents regarding the recreation facility
provided to them.
2%
0%
12%
Table 4.20
Analysis:
In the table it shows that 94% of the respondents are satisfied with training given to them in
the organisation, and only 4% of the respondents are not satisfied with the training given to them.
Inference:
Most of the respondents are satisfied with the training program given to them and they
should have more effective programs for better performance and better profits.
Chart 4.20
4% 0%
2% 0%
94%
Table 4.21
Table showing ‘the opinion regarding the distress and relief funds provided to the
employees’
Satisfactory 34 68%
Not aware 10 20%
Not satisfactory 4 8%
Highly not satisfactory 1 2%
Total 50 100%
Source —Primary data
Analysis:
In the table it is shown that 68% of the respondents are satisfied with the relief funds
provided by the company.
Inference:
Most of the respondents are satisfied with the fund provided but some of them are not aware
about the fund given, so the company has to make sure inform the employees about the facilities
given to them.
Chart 4.21
2%
2%
8%
H ig h ly S a t is fa c t o ry
20%
S a t is fa c t o ry
N o t a w a re
N o t s a t is fa c t o ry
H ig h ly n o t s a t is fa c t o ry
68%
Table 4.22
Table showing ‘opinion regarding the education facilities provided to the respondents’
Satisfactory 30 60%
Not aware 4 8%
Not satisfactory 16 32%
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis
In the table it shows 60% of the respondents are satisfied with the education facilities to the
respondent’s children
Inference:
From the analysis it shows that most of the employees are satisfied with the education
facilities provided to the respondents. It will be of great help for the respondents but the company
will give only the standard allowance for education facilities that is the reason 32% of the employees
are not satisfied.
Chart 4.22
Chart showing ‘the satisfaction level of respondents regarding the education facilities provided
to them’
0%
0%
32%
Highly S atis fac tory
S atis fac tory
Not aware
Not s atis fac tory
60%
Highly not s atis fac tory
8%
Table 4.23
Table showing ‘opinion regarding the comfort and convenience at work place’
Satisfactory 47 94%
Not aware -- --
Not satisfactory 2 4%
Highly not satisfactory -- --
Total 50 100%
Source —Primary data
Analysis:
In the table shown above 94% of the respondents are satisfied with the comfort and
convenience provided to the employees.
Inference:
Most of the respondents are very much satisfied with the comfort and convenience provided
to them, they have a spacious office and not at all over crowded.
Chart 4.23
4% 0%
0% 2%
94 %
Table 4.24
Strongly agree -- --
Agree 33 66%
Undecided 16 32%
Disagree 1 2%
Strongly disagree -- --
Total 50 100%
Source —Primary data
Analysis:
The table shows that 66% of the respondents agree that if better employee welfare is given
then absenteeism and labour turnover can be reduced.
Inference:
The analysis shows that most of the respondents agree that if better welfare is given then
absenteeism and turnover will be reduced.
Chart 4.24
Chart showing ‘the agreement of the respondents when more welfare measures are given the
absenteeism and labour turn over reduce’
0%
2% 0%
Table 4.25
Table showing ‘the relationship between the employees and the supervisor’
Total 50 100%
Source —Primary data
Analysis:
The table shows that 60% of the respondents are satisfied with the relationship between their
employees and supervisors, and 40% of the respondents are highly satisfied.
Inference:
This analysis shows that all the employees in the organisation are satisfied with their
employees as well as their supervisors.
There are no charts shown for these data as it is very much understood from the above table.
Table 4.26
Table showing ‘the overall satisfaction level of the welfare facilities provided to the
respondents’
Analysis:
In the table it is shown that 96% of the respondents are satisfied with the over all employee
welfare in the company.
Inference:
Out of 50 respondents only 2 respondents are not completely satisfied with welfare measures
provided to them.
Chart 4.26
Chart showing ‘the satisfaction level of the respondents regarding the over all welfare
measures’.
4% 0%
0% 0%
H ig h ly S a t is fa c t o ry
S a t is fa c t o ry
N o t a w a re
N o t s a t is fa c t o ry
H ig h ly n o t s a t is fa c t o ry
96%
Table 4.27
Table showing the age of the respondents with respect to the years of the service in the
company.
Analysis:
In the table it is shown that 28 respondents in the age of 35 to 45 have a service of 16 to 20
years. And 14 respondents are having an experience 21 years and above at the age of 45 and above.
Inference:
The analysis shows that more number of respondents is having an experience of 16 to 20
years at the age of 35 to 45. This shows that the respondents working there are having so much of
experience but there is no such growth in there carrier. They must have got at the most of 2
promotions which is very less compared to the present world scenario.
Table 4.28
Table showing the qualification of the respondents with the years of service in MSIL.
Qualification Years of
service
Analysis:
In the analysis it is shown that 70% of the respondents are under graduates and they are
having an experience of 16 to 20 yrs of service. And 39% of the respondents are graduates and they
are having an experience of 21 and above years.
Inference:
The analysis shows that though employees with not even a graduation are still staying in the
company, so it shows that when they were appointed they were not appointed on the basis of their
qualification and they should have been appointed through recommendation.
Table 4.29
Table showing absenteeism & labour turn over and years of service.
above 20years 8 5 1 14
57.1% 35.7% 7.1% 100.0%
Total 33 16 1 50
66.0% 32.0% 2.0% 100.0%
Source —Primary data
Analysis:
In the table it shows that 67.9% of the respondents who are having an experience of 16 to 20
years agree that if better welfare is given then absenteeism and labour turnover would reduce.
Inference:
The analysis shows that most of the respondents agree that if better welfare facilities are
provided then there will be a reduction in absenteeism and labour turn over.
CHAPTER 5
FINDINGS, CONCLUSIONS AND RECOMMENDATION
The study was conducted at MSIL to make the analysis of the statutory and non-statutory employee
welfare measures provided by the company. A schedule was administered to the respondents
comprising of 50 employees of the company. The data collected was tabulated and analyzed. On
evaluation of the primary data collected from the respondents the following findings, conclusion and
recommendation are recorded.
FINDINGS
1. MSIL is a dynamic marketing force and can take up any huge project.
2. MSIL promotes to enrich the heritage and culture through various cultural programs.
3. MSIL is an organisation with national presence and international reach.
4. MSIL has a vast infrastructure to support all needs.
5. MSIL’s main motive is to satisfy their customer needs.
6. Most of the respondents are in the age group of 35-45 and 45 & above. So most of the
employees are adults and MSIL should appoint youngsters so there will be some vibrant in
the organisation and there will new innovative ideas coming from such youngsters.
7. Most of the respondents are male.
8. Most of the respondents are under-graduates and graduates. So the company has to appoint
employees with good education and very fast at there work.
9. Most of the respondents receive there salary of 10000-15000 per month
10. Most of the employees are rewarded or promoted only according to their performance and
very few are promoted through seniority based rewards.
11. Nearly 50% of the respondents are not at all satisfied with the rest room facilities provided to
them. The company has to provide a better rest room facility.
12. Most of the respondents are satisfied with the drinking water facility provided by the
company.
13. The medical and first aid facility provided should also be improved in a great extent.
14. Majority of the respondents are not at all satisfied with the canteen facility, infact there is no
canteen provided for the employees in the organisation. So the company MSIL is
recommended to start a new canteen provide them with good facilities and it acts as a
motivating factor.
15. The respondents are very well satisfied with the casual leave, sick leave and earned leave
provided by the organisation.
16. All the women are satisfied with the maternity benefits as well as maternity facilities
provided by the organisation.
17. It is found that proper space allocation per worker and seating arrangement.
18. It is found that there is no welfare officer or a councilor for the employees to solve the
problem.
19. Workers are satisfied with the vehicle benefits and it should be improved a little.
20. Most of the respondents are satisfied with the leave travel allowance but there are some
employees who are not satisfied.
21. Most of the respondents are satisfied with the personal accident scheme provided to them.
22. Most of the respondents are satisfied with the conveyance allowance given to them. Infact all
the employees are satisfied with the conveyance allowance.
23. As nearly to 60% of the respondents have agreed that if better welfare measures are given
then absenteeism and labour turn over would reduce.
24. Most of the employees are satisfied with the over all employee welfare provided to them.
Though they are not satisfied with some of the facilities provided to them but mainly they are
looking for job security which they are provided.
25. All the employees are satisfied with the relationship between the employees and their
supervisors.
CONCLUSION
Employee welfare refers to taking care of the well-being of the workers by employers, trade
unions and by the governmental and non-governmental agencies. Recognizing the unique place of
the worker in the society and doing good for him/her retaining and motivating employees,
minimizing social evils, and building up the local reputation of the company are the arguments in
favor of employee welfare.
The project was basically done to find out the present satisfaction level of the employees
regarding the welfare measures provided to them, with this also to make the company aware about
the employee’s dissatisfaction with certain welfare measures and give them appropriate suggestions
to it.
Doing my project with MSIL has been a great experience as I got to learn the new welfare
measures which are in the corporate field and also the way the government firm works.
Finally I would like to conclude hoping MSIL to excel in the years to come and to reach
greater heights and to have an entrenched presence in the global market.
RECOMMENDATION
5. The company should take some measures like intensive personality and career development,
and there should be suggestion boxes which will the management to recognize the new
6. The technology and computers available should be effectively utilized to avoid paperwork.
7. MSIL should promote their company and their services more often.
8. The main office at Cunningham road in Bangalore should be kept clean and the building
BIBLIOGRAPHY
Websites
www.msilonline.com
www.hrm.com
www.google.com
35 to 45 [ ] 45 & above [ ]
c) Gender : Male [ ] Female [ ]
d) Designation while joining MSIL: ____________
e) Designation at present : ___________________
f) Years of Service : Below 10 [ ] 10 to 15 [ ]
16 to 20 [ ] 20 & above [ ]
Others [ ]
j) Number of Leaves availed: _______________
k) Type of Rewards received by you:
Membership & Seniority based rewards [ ]
Job status based rewards [ ]
Competency based rewards [ ]
Performance based rewards [ ]
b) How would you rate your satisfaction level with regard to the following welfare
measures?
1) Highly Satisfied [HS] 2) Satisfied [S] 3) Not Aware [NA]
4) Not Satisfied [NS] 5) Highly Not Satisfied [HNS]
HS S NA NS HNS
Earned leave [ ] [ ] [ ] [ ] [ ]
Sick leave [ ] [ ] [ ] [ ] [ ]
Maternity leave [ ] [ ] [ ] [ ] [ ]
Casual leave [ ] [ ] [ ] [ ] [ ]
Medical benefits [ ] [ ] [ ] [ ] [ ]
Snack allowance [ ] [ ] [ ] [ ] [ ]
Leave travel allowance [ ] [ ] [ ] [ ] [ ]
Physically handicapped [ ] [ ] [ ] [ ] [ ]
Salary allowance/ advance [ ] [ ] [ ] [ ] [ ]
Personal accident scheme [ ] [ ] [ ] [ ] [ ]
Death relief fund scheme [ ] [ ] [ ] [ ] [ ]
c) How would you rate your satisfaction level with regard to the following extra-mural
facilities provided by MSIL?
1) Highly Satisfied [HS] 2) Satisfied [S] 3) Not Aware [NA]
4) Not Satisfied [NS] 5) Highly Not Satisfied [HNS]
HS S NA NS HNS
• Social Insurance
(Gratuity, Pension, PF etc) [ ] [ ] [ ] [ ] [ ]
• Maternity benefits [ ] [ ] [ ] [ ] [ ]
• Old age benefit [ ] [ ] [ ] [ ] [ ]
• Invalidity benefit [ ] [ ] [ ] [ ] [ ]
• Survivors benefit [ ] [ ] [ ] [ ] [ ]
• Conveyance allowance [ ] [ ] [ ] [ ] [ ]
• Recreation facilities [ ] [ ] [ ] [ ] [ ]
• Vocational training [ ] [ ] [ ] [ ] [ ]
• Transportation facilities [ ] [ ] [ ] [ ] [ ]
• Allied welfare facilities [ ] [ ] [ ] [ ] [ ]
• Distress relief & cash benefits [ ] [ ] [ ] [ ] [ ]
HS S NA NS HNS
Vehicle benefits [ ] [ ] [ ] [ ] [ ]
House building advance [ ] [ ] [ ] [ ] [ ]
Consumer Co-operative Societies [ ] [ ] [ ] [ ] [ ]
Education allowance [ ] [ ] [ ] [ ] [ ]
Paper allowance [ ] [ ] [ ] [ ] [ ]
4. How do you rate the comfort and convenience at the work place?
I. Highly Satisfied [ ] II. Satisfied [ ] III.
6. Do you think absenteeism and labour turnover could be reduced if better welfare measures
are provided by MSIL?
I. Strongly Agree [ ] II. Agree [ ] III. Undecided [ ] IV.
7. How would you rate the overall employee welfare measures and benefits provided by the
company?
I. Highly Satisfactory [ ] II. Satisfactory [ ]
III Not Aware [ ] IV. Not Satisfactory [ ]
8. How would you rate the relationship with the supervisor and to the other workers?
9. Can you suggest the other welfare measures that you want your organisation to offer and
also state any improvement required in the existing welfare measures?
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