Buletin Ipq Bil 4. Edisi 1 2016

IPQ
TI
PEN
A JU K U A
LI
Buletin Kualiti
ER
UUM
FOCUSED. ACCURATE. SHARP. TIMELY

IPQ DRIVES UUMS ENDLESS POTENTIALS
BIL. 4 EDISI 1 2016
LEARN
LEAD
http://ipq.uum.edu.my
LEGACY
ISI kandungan
3. Dari Meja Pengarah
4. Institut Pengurusan Kualiti
Sidang
REDAKSI
5. Showcasing Excellence
6. IPQ on Leadership & IPQ on Technology
7. IPQ on Education & IPQ on Rating
8. IPQ on Communication & IPQ on Health
PENAUNG
Prof. Dato Seri Dr. Mohamed Mustafa Ishak
Naib Canselor, Universiti Utara Malaysia (UUM)
9. IPQ on Lifestyle & Kenapa Perlu 5S?

10. Majlis Penyerahan Watikah Pelantikan Penjawat Baru IPQ
KETUA EDITOR
Prof. Madya Dr. Haim Hilman Abdullah
2016 & Sesi Serah Tugas

11. UUM Julung Kali Tersenarai Dalam Kedudukan Ke-44
UI GreenMetrics Dunia
12. Kunjungan Hormat Akademi Pembangunan Belia
Malaysia
TIMBALAN KETUA EDITOR

Dr. Narentheren Kaliappen
EDITOR PENGURUSAN
13. IPQ Perkemas Agenda 5S Untuk Tingkat Daya Saing UUM
Budiman Syuwari Budiman Sobri
14. Pelan Strategik Fasa 2(2016-2020) Bakal Melonjak UUM Ke

EDITOR BAHASA MELAYU/ BAHASA INGGERIS
Arena Antarabangsa
15. Institut Pengurusan Kualiti (IPQ) Kekal PTJ Sokongan
Terbaik 2014/2015
16. Majlis Penyerahan Tugas Manual Prosedur Kerja (MPK) &
Fail Meja (FM) Kepada Jabatan Pendaftar
17. Mini Konvensyen KIK 4 Semarak Budaya Inovasi UUM
Dalam Persiapan Ke Arena Antarabangsa
18. Kreativiti G-Hard Mencuri Hati Juri Untuk Bergelar Juara
KIK 4
19. IPQ Berkongsi Pengalaman Audit 5S MPC Bersama PBS
20. IPQ Anjur Seminar Membina Daya Saing Organisasi Untuk
Mendepani Arus Globalisasi
21. IPQ Jadi Benchmark Agenda 5S UKM
22. Accounting & Finance Kekal 200 Terbaik QS World
Nur Shazwani Shariffudin

Lieyana Teo Mohd Zulkifli Teo
PEMBERITA
Siti Hajar Mat Isa
Mohd Farhan Ismail
Muhamed Nor Azman Nordin
Siti Khairunnisa Mohd Nor
Nur Hazlina Ghazali
Nurhadayah Abdul Rahim
Nurul Asyiqin Muhamad Zaini
JURUFOTO
Hairil Azuin Md Akil
Shahrin Azly Muhamad Yusuf
Seksyen Fotografi UKK
University Rankings By Subject 2016

PENERBIT
23. Kenali Rakan IPQ Anda
Institut Pengurusan Kualiti (IPQ)

Universiti Utara Malaysia
06010 UUM Sintok
Kedah Darul Aman
Tel: (04) - 928 4651 Fax: (04) - 928 4660
Email : ipq@uum.edu.my
Website: http://ipq.uum.edu.my
Diterbitkan 4 kali setahun
FOCUSED, ACCURATE, SHARP, TIMELY
DARI MEJA PENGARAH

MENGGILAP PERMATA DUNIA PENDIDIKAN
UUM terus mengorak langkah demi langkah. Kesungguhan pihak Pengurusan
UUM di bawah kepimpinan Prof. Dato Seri Dr. Mohamed Mustafa Ishak
untuk menzahirkan apa yang diimpikan negara iaitu untuk memiliki sebuah
universiti berfokus dalam bidang Pengurusan semakin menjadi kenyataan.
UUM terus menyerlahkan dirinya dalam QS University Rankings Asia di
mana berada dikedudukan 299 Asia pada 2012, 224 pada 2013, 219 pada
2014, dan 193 pada 2015 dan buat pertama kalinya dalam sejarah di mana
UUM tersenarai dikedudukan 701+ juga dalam QS World University Rankings
pada tahun 2015. Menariknya UUM hari ini berada dikedudukan lebih baik
dari Singapore Management University (SMU) yang merupakan sebuah lagi
universiti berfokuskan Pengurusan.
Menariknya tentang UUM ialah pengurusan tertinggi universiti dan warganya
terus berusaha untuk menjadikan UUM sebagai sebuah universiti penyelidikan
dalam bidang sains sosial. Semua tahu bahawasanya permasalahan
negara dan dunia hari ini bukan semata-mata berpaksikan kepada sains
dan teknologi sahaja. Kepincangan ekonomi, politik, kemasyarakatan dan
seumpamanya adalah isu sains sosial dan perlu ditangani menggunakan
ilmu sains sosial.
Keberanian UUM untuk terus mengorak langkah untuk menjadi pelopor
dalam penyelidikan di bidang ini telah mula menampakkan hasil. Pasti
proses untuk menggerakkan warga akademik sekitar 1200 agar faham
dan dukung context, content and process sains sosial yang benar-benar
berpaksikan kepentingan negara dan masyarakat global memakan masa
dan memerlukan perancangan dan tindakan rapi.
What makes UUM interesting is the university higher management and

denizens are working forward to emerge UUM as a research university in
the field of social sciences. It is well known that the setbacks of the country
and the world today is not solely centred on science and technology alone.
Shortcomings from the economic, political, society and such are the issues of
social sciences and needs to be addressed using the approaches of social
sciences.
Untuk itu UUM telah dan akan menambah bilangan Centre of Excellence
(CoE) di peringkat universiti dan di pusat-pusat pengajian. Usaha ini bakal
akan dimuktamadkan sekitar Jun 2016 ini dan dijangka mampu menzahirkan
idea menjadikan UUM sebagai sebuah universiti penyelidikan dalam bidang
sains sosial. UUM tekad untuk menjadi universiti dan pusat kajian berkaitan
daya saing perniagaan dan masyarakat menjadi kenyataan.
The courage of UUM to continue making strides to become a pioneer in

this research field has begun to bear fruit. UUM has to move a number of
1200 academic staff to understand and uphold the context, content and
process of social sciences that is really bounded with the national interest and
the global community. The effort will definitely take some time and requires
thorough planning and actions.
Kesungguhan ini dapat dilihat menerusi Pelan Transformasi UUM yang

dibahagi kepada 2 Fasa iaitu Pelan Strategik Fasa 1 (2011-2015) dan Pelan
Strategik Fasa 2 (2016-2020). Alhamdulillah Pelan Strategik Fasa 1 telah selesai
di mana pencapaiannya boleh dirumuskan sebagai membanggakan. Kini
UUM telah mula mengorak langkah untuk merealisasikan Pelan Strategik
Fasa 2. Menariknya akan Pelan Transformasi ini ialah ia telah berjaya menjadi
pemacu kepada pembentukan DNA UUM.
In order to make it a reality, UUM has and will be adding numbers of Centre
of Excellence (CoE) at the University and schools level. The effort will be
finalized around June 2016 and is expected to realize the idea of making
UUM as a research university in the field of social sciences. UUM is determined
to materialize its intention to become a university and research centre related
to business and society competitiveness.
DNA UUM yang sedang dibentuk adalah berpaksikan usaha untuk

memastikan terzahir dalam diri setiap warganya (ahli kademik, pentadbiran
dan pelajar/alumni) akan ketinggian ILMU, keluhuran BUDI dan kesungguhan
menabur BAKTI. Seperti diketahui ianya adalah juga moto UUM. Adalah tidak
mustahil untuk negara dan dunia menyaksikan UUM benar-benar menjadi
sebuah universiti pengurusan yang hebat ilmu, budi dan baktinya.
The commitment can be seen through UUM Transformation Plan which was
divided into two phases Strategic Plan Phase I (2011-2015) and Strategic
Plan Phase II (2016-2020). Praise to Allah, Strategic Plan Phase I has come to a
close and achieved astounding results. UUM is now in the move to realise its
Strategic Plan Phase II. Remarkably, the development of the Transformation
Plan has successfully steered the establishment of UUMs DNA.
Akhir kata, sekarang adalah masa yang sesuai buat Kementerian Pengajian
Tinggi khususnya dan negara amnya memberi perhatian, sokongan padu
kepada UUM dalam usahanya untuk menjadi universiti penyelidikan dalam
bidang sains sosial kerana dalam tempoh 10 tahun akan datang UUM
dijangka akan benar-benar menjadi permata yang bergemerlapan. UUM
menyeru semua pihak untuk berganding bahu dalam membangunkan
agenda universiti.
The formation of UUM DNA is oriented on the effort ensuring the denizens
(academic staff, administrative and students/alumni) of the value of
KNOWLEDGE, nobleness of VIRTUE and the determination to host SERVICE.
Known to all, it is also the UUM motto. It is not impossible for the country and
the world to witness UUM as an eminent management university with high
KNOWLEDGE, VIRTUE and SERVICE.
Finally, I believe now is the best time for the Ministry of Higher Education
specifically and the country, in general to pay attention and provide endless
support to UUM in its effort to become a research university in the field of
social sciences because in 10 years time, UUM is expected to sparkle. Hence,
UUM is calling everyone to be part of the journey.
POLISHING THE GEM OF EDUCATION WORLD

UUM continue to strive forward step by step. The determination of UUM
management under the leadership of Prof. Dato Seri Dr. Mohamed Mustafa
Ishak to materialized the countrys vision having a university focusing in the
field of management is becoming a reality. UUM continues to distinguish itself
in QS University Rankings Asia making it at 299th place during 2012, 244th in
2013, 213th in 2014, and 193rd in 2015, and for the first time in history, UUM was
listed at 701+ in QS World University Rankings in 2015. Noteworthy, UUM today
is in a better position compared to Singapore Management University (SMU)
which is also a university focusing on Management.
VIVA UUM.
ASSOC. PROF DR. HAIM HILMAN ABDULLAH A.M.K

Pengarah, Institut Pengurusan Kualiti
Director, Institute Of Quality Management (IPQ)
INSTITUT
PENGURUSAN
KUALITI
VISI IPQ
Menjadi peneraju dalam bidang Sistem Kecemerlangan Kualiti, Perancangan Korporat dan Daya Saing Global
To become a leader in the fields of Quality Excellence System, Corporate Planning and Global Competitiveness
MISI IPQ
Menawarkan perkhidmatan bermutu dan berprestasi tinggi kepada semua pemegang taruh khususnya dalam bidang Sistem
Kecemerlangan Kualiti, Perancangan Korporat dan Daya Saing Global.
Offer quality and high performance services to all stakeholders especially in the fields of Quality Excellence System, Corporate
Planning and Global Competitiveness
PIAGAM PELANGGAN
Institut Pengurusan Kualiti komited dalam memberi perkhidmatan yang cekap, berkesan dan berkualiti bagi memenuhi keperluan
dan kepuasan setiap pemegang taruh.
Institute of Quality Management is committed to providing efficient, effective and quality services to meet the needs and satisfaction
of each stakeholders.
OBJEKTIF IPQ

Menjadi jabatan yang menawarkan perkhidmatan pendidikan, latihan dan perundingan berterusan dalam bidang Sistem
Kecemerlangan Kualiti, Perancangan Korporat dan Daya Saing Global.
Menjadi pusat rujukan utama menerusi aktiviti penyelidikan, perundingan dan penerbitan hasil penemuan dalam Bidang
Sistem Kecemerlangan Kualiti, Perancangan Korporat dan Daya Saing Global.
Menjadi jabatan yang sentiasa Focus, Accurate, Sharp & Timely dalam memacu agenda berkaitan Sistem Kecemerlangan
Kualiti, Perancangan Korporat dan Daya Saing Global.
To offer educational services, continuous training and consultation in the fields of Quality Excellence System, Corporate
Planning and Global Competitiveness
To become a major reference centre through research, consultancy and publishing findings in the fields of Quality Excellence
System, Corporate Planning and Global Competitiveness
To become a department that drives the motto Focus, Accurate, Sharp & Timely in steering the agenda related to Quality
Excellence System, Corporate Planning and Global Competitiveness
SEJARAH PENUBUHAN IPQ

1991:
Penubuhan Pusat Pengurusan Kualiti (PPQ).
1993:
Pusat Pengurusan Kualiti dinaik taraf menjadi Institut Pengurusan Kualiti (IPQ).
2008:
Institut Pengurusan Kualiti (IPQ) dijenama sebagai Pusat Pengurusan Kualiti (PPQ).
2011:
Pusat Pengurusan Kualiti (PPQ) telah dijenama semula sebagai Institut Pengurusan Kualiti (IPQ) dan digunapakai hingga
kini.
1991:
The establishment of Quality Management Centre (PPQ).
1993:
Quality Management Center was upgraded to Institute of Quality Management (IPQ).
2008:
Institute of Quality Management (IPQ) was renamed as Quality Management Center (PPQ).
2011:
Quality Management Center (PPQ) was rebranded as Institute of Quality Management (IPQ) and is used until today.
SHOWCASING EXCELLENCE
A BRIEF INTRODUCTION
Sr. Dr. Mohd Nasrun Mohd Nawi specializes in the area of integrated
procurement and value management. He holds a PhD in the
field of Construction Project Management from the University of
Salford, U.K. As an academician, he has been active in research
and consultation works related to the fields of offsite and modern
methods of construction such as the Industrialised Building System
(IBS), sustainable construction, and value management. Besides
actively involved in various academic activities, he is also an
active author with more than 200 published articles in various type
of publications.
Q: What are your strategies for publications?
A: Personally, I have few strategies for publications. Obtaining
a research grant is the very first crucial step to take, because it
will help initiate and facilitate the whole publication process.
From the grant, publication can be generated, based on solid
empirical data. Next is networking. It is very important to have a
large network of contacts especially in the same research area.
Since I actively attend conferences, participate in courses, and
get involved in other activities where academicians and industry
DEPUTY DIRECTOR (PUBLICATION) RIMC
players congregate, I would make it a point to get to know other
participants, especially if they happen to be editors or managing
editors of journals or publication related organisations. Grabbing opportunities to communicate and get to know these people would be
beneficial as it would be easier to gain insights about article publication opportunities. At the same time, attending courses, seminars, and etc.,
would create a platform of opportunities for me to get to know researchers from other universities, especially the Research Universities (RU). I
would be able to benefit from them especially in terms of strategies to increase paper citation and perhaps in creating future opportunities
to co-author new articles.
SR. DR. MOHD NASRUN

MOHD NAWI
In order to be current, I have to be alert at all times of the high impact journals, especially Scopus and WoS-indexed journals, where wise
selection and consistent periodical submissions are the keys to publication success. I will try to submit my articles to the top ranked journals,
such as the listed Q1 journals, if rejected, then I would try and submit to other journals levels such as the Q3 or Q4 classified journals. I need
to be alert with my journal selection. I will also look for call for papers announcements as some editors are keen to look for articles and
perhaps facilitate my articles to get published. Last but not least, as an academician, one knows that ones responsibility and mission is to
disseminate knowledge through publication, so, one needs to have a mindset that publication is fun and enjoyable, and not stressful.
Q: As the Deputy Director of RIMC, what are your expectations for the research and publication at UUM?
A: I really hope to inculcate publication culture among the academicians here. I expect every School to achieve their KPIs and increase
their research publications performance. Lastly, I wish that all the publication outputs are made available as open access to anyone
interested, especially students, in order to educate them and at the same time expose them to the knowledge of research and publication
knowledge. In the future, I hope that the number of UUM publication can be increased, especially in high impact journals as listed in the
Q1 category, in order to improve the number of citations and thus ultimately help in elevating the universitys ranking.
Q: Can you tell us the roles of RIMC in Research and Publication?
A: RIMC is responsible to increase the number of research and publications among the researchers in order to achieve the Universitys KPI.
We are also responsible to record all the research and publication outputs, such as articles, books, chapters in books, monographs, and
etc. We are also held accountable in enhancing the number of citations, either in WoS, Scopus, or Google Scholar.
Q: Where do you see UUM in Research and Publication in 5 years time?
A: In 5 years time, I believe the research and publication in UUM has become a culture among the academic staff and students. Recently,
we can see the numbers of Principal Investigator (PI) increasing. Same goes with the publications. I can foresee that the publication
among academic staff and students will increase especially in journals article publications. I am expecting to see positive increase of
articles published in journals indexed by Scopus and WoS (ISI).
Q: How to get there? Describe 3 major strategies?
A: Cooperation between RIMC, library and Schools need to be pushed to the maximum level. Sessions of briefings and workshops to expose
the importance of research and publications to the academic staff and students are essential in promoting the idea of enculturation of
research and publication. One of the strategies is the exposure to online indexed publications as it will increase the university ranking
through Webometrics. Secondly, to increase collaboration with other high ranking universities (local or abroad) in terms of research and
publication. Finally, the development of HiCoE and CoEs in order to improve the number of research and publication, where researchers
can concentrate and be more motivated to conduct research and produce publications as their research areas will be more specific
and focused.
Q: Is there any special incentives given by the university for publication? Please describe.
A: The current postgraduate incentives and other incentives schemes such as Skim Pembiayaan Yuran Penerbitan Jurnal (SPYPJ) and
publications incentives (Scopus and WoS) by RIMC will remain. At present, we are in the process to introduce new publications incentives.
We will start with giving incentives to authors who manage to publish articles in WoS (Q1) journal. We also will introduce research scheme
to match the grant especially when it involved the international and private sectors funding.
IPQ ON LEADERSHIP
IPQ ON TECHNOLOGY
Learn, Lead & Legacy
A Personal Point of View on

Technology
By : Assoc. Prof Dr. Haim Hilman

Abdullah
By : Dr. Mohamad Faizal Ahmad Zaidi
A contemporary business environment requires its own antennae

tuned to acquire and enhance its knowledge. Therefore, an
average organization with great degree of discipline will survive
or grow as projected. Nothing extraordinary will be recorded by
ordinary organization. Extraordinary commitment to learn and
understand internal and external environments would enable an
organization to compete better.
However, if we wanted to see extraordinary results then we need
to set very ambitious goals, which can be described as Big, Hairy,
and Audacious Goals (BHAGs). Many define BHAGs as impossible,
unrealistic, or crazy. For instance, a goal to position an organization
operating locally to the worlds top 100 in its respective field within
10 years would certainly make average people describe such
organization as nonsense or crazy.
However, do we really need to pay attention to those who always
say no to something uncommon to them? The answer is certainly
no. Tony Fernandes at Air Asia, Jack Ma at Alibaba.com, Richard
Branson at Virgin and Mark Zuckerberg at Facebook are among
the few people whom can be described as upholding BHAGs.
They will not be who they are today if they think, act or behave
like ordinary leaders. Achieving extraordinary results require
extraordinary commitment, discipline and drive to become the
best. Above all, the CEO or Managing Director must lead and
portray the extraordinary attributes.
Dare to be to be different, innovative, creative and willing to take
risk are among major criteria of organizations to make BHAGs
possible. Specifically, differentiation would make competition
irrelevant, innovation and creativity will enhance chances to create
differentiation and willing to take risk will make BHAGs possible.
The ability to act accordingly to all those criteria would enable
an organization to set its BHAGs. Every ambitious organization
regardless of its size should opt for BHAGs. Success will enable the
organization to lead others or specifically become among the
major player in its market segment, with improving market shares
and position.
Every ambitious leader will try his best to make sure people
summarize him as a great leader. In other words, it is about legacy. A
true leader will not only concerned with the financial performance
but other important aspects which will affect its performance such
as culture, tradition and DNA of his organization. A great leader is
a person who upholds the concept of Learn, Lead, and Legacy.
Assoc. Prof Dr. Haim Hilman Abdullah is an Associate Professor at

College of Business (UUM COB) and a Director at Institute of Quality
Management (IPQ)
I could not recall the first time I heard the word technology. One
thing for sure, it has been around long enough that I do not bother
to know. I have so far devoted myself to learn how to manage
technology for no less than a decade and end up having a career
teaching others on managing technology. Ironically, the more I talk
about technology, the more I questioned myself what technology
is really about. Honestly, I found it hard to describe technology in
a way to please everyone. I personally think there is any definition
that really fits all facets of technology and explained them in a
way easy to digest, particularly by the general public.
During my early years studying technology, my lecturer said it is
enough to describe technology as the ways we do thing. I really
have a hard time to understand the definition as it sounded as if
everything is related to technology. It is indeed. What more, we
use technology as we find logics behind it. For instance, we ride
vehicles rather than walk on foot as it is the faster way to reach
a destination; we send messages using email instead of walking
to the post office as it is the most convenient way; and we use
microwave oven instead of firewood as it is the safest way to
prepare our meals. Nevertheless, walking with shoes, writing letters
with a pen, and setting the fire with matches are also technologies
of themselves.
To some, it would sound trivial to discuss the term technology as
it is, but the technology that we claim to know could be just on
the tip of an iceberg. As such, it would be interesting to question
what technology is all about. Simply by googling the net we could
find hundreds if not thousands of definitions of technology. Without
denying the contributions of those definitions, just reading the
definitions could not help the readers to immensely understand the
true meaning of technology.
Looking back to what my lecturers definition of technology as the
ways we do thing, it becomes apparent that we accomplish all
sort things with the assistance of technology. Relatively, it would be
difficult to use our bare hands to accomplish something even with
little complexity to achieve quality level near to the machines. Even
a simple handicraft product will need basic tools to achieve some
level of esthetical values. Consequently, it would be impossible to
accomplish something with the high level of complexity with bare
hands, to some extent.
A quick look at the timeline of human civilisation has shown
different eras were identified according to technological progress,
i.e., stone age, copper and bronze ages, iron age, and all the
way to the industrial revolution, information and communication
technology (ICT), and etc. Accordingly, it is the early civilisations
brought us through the discovery of technological artefacts. For
instance, Egypt is known for the great pyramids of Giza, and China
for the Great Walls. With the benefits of ICT, all of this information
can be easily googled through the net.
So, now do we have a clear definition of technology? Not really
there yet. So far we could only associate technology as a tool for
assisting us to accomplish tasks. There is nothing wrong with this
statement, but as mentioned earlier, it only represents the tip of an
iceberg that can be clearly seen from the surface of an ocean,
while a larger portion of it is pretty much unseen underwater.
Dr. Mohamad Faizal Ahmad Zaidi is a Senior Lecturer at the College
of Business (UUM COB) and Manager for Quality Assurance at
Institute of Quality Management (IPQ)
IPQ ON EDUCATION
IPQ ON RATING
Gamification in Teaching and

Learning
University Ratings as
Complementary to University
Rankings
By : Dr. Narentheren Kaliappen
By : Dr. Shahrudin Awang Nor
In selecting the best or most suitable universities for prospective

students, many thought of using the university rankings. University
rankings of higher education institutions are made of combinations
of many factors. Rankings are mostly carried out by newspapers,
magazines, websites, independent body or government agencies.
In addition to the overall ranking of institutions, there are ranking by
faculty and subject too. Most rankings consider the measures of
wealth, research, publication, academic peer review, industries
peer review, students, and several other criteria. Some institutions
are ranked in within a single state, while some others are ranked
worldwide. There are a lot of arguments about the usefulness and
accuracy of rankings due to methodologies being used but the
popularity of ranking is keep growing.
Gamifying your classrooms...Is it possible?

This is an important question that needs to be addressed in order
to develop digital strategies in teaching and learning. Computer
games have long been a much-loved living room leisure among
teenagers. In modern years, it has been used to impact teaching
and learning process. For example, Minecraft has been used in
more than 7,000 classrooms in over 40 countries. Here are some of
the good examples of gamification in e-learning; Classcraft, Anki,
Memrise, Kahoot and etc.
Using video games or other gaming elements motivates students
and engage them more in the learning process. Besides,
gamification approach also helps students learn with fun and
keep them entertained and connected.
It is true that the position of a university in ranking is contribute

significantly to the popularity of the university. In general, there are
three most influential university rankings and they are Quacquarelli
Symonds (QS) World University Rankings, Times Higher Education
World University Rankings (THE), and Academic Ranking of World
Universities (ARWU). Besides rankings, rating has become another
important tool in measuring quality of a university. The rating
system can assist the universities name through a much broader
range of criteria. The goals are to enable institutions to be visible
and recognized their excellence.
When the instructor brings these gamicification concepts into

teaching and learning, it inspires and motivates students to
challenge new ideas in a positive way. The instructors can use
this game based approach in diverse ways; problem-solving,
motivation and expressing concepts in mathematics, history, art
and literature.
So far, QS is the leading body for university ratings. It is known by

QS Stars University Ratings. It allows universities to see their own
potentials in depth. In other words, QS Stars is a rating system
which can help students to get a better overview of an institutions
qualities. The rating system can act as an additional tool to give
deeper information of the individual institutions. The QS Stars
rating in particular is derived from a score of eight performance
criteria such as the quality of research, teaching quality, graduate
employability, internationalization, university infrastructure and
facilities, innovation and knowledge transfer, social and civic
engagement, and special criteria. Universities can be evaluated
to get from one star to five stars, or five stars plus. Specifically, five
stars plus are for the truly exceptional and outstanding institutions.
Without doubt, this approach assists the instructors to do flips

classroom method, which really challenge the students ability.
While game-based learning is fairly new to most educational
systems across the world, but it is sure that the teachers and
students stand to gain from it.
In this modern era, students are very advanced and learn
almost everything via internet with just a click. This puts learning
institutions at a great disadvantage where educators have to be
really creative in creating the lessons that could offer students
experiences they cant get at home. Therefore, one of the most
effective approaches would be a well-designed game.
There are many advantages of good ratings for the institutions

such as improving its international recognition and at the same
time attract more students, increase in web presence and media
awareness, and also as an auditing tool to improve the institutions
performance. Moreover, it also provides the lower-ranking
and unlisted institutions the opportunity to get the attention
from prospect students, and to be visible for their distinction. In
conclusion, QS Stars University Ratings is an evaluation system, and
it is different from university rankings. It acts as complementary to
rankings. Nonetheless, the service comes with certain amount of
fees for the initial audit as well as for the annual license. In Malaysia,
only seven universities have participated in the QS Stars University
Ratings with only one university obtained five stars.
By gamifing your classroom, you provide exciting incentives for

learning while also promoting teamwork, healthy competition,
and a safe, fun classroom culture. Based on European Commission
In 2020, almost all jobs would require a high level of technical
competencies. So, this game based teaching and learning
approach will assist the students in developing technical skills and
assist them to grab the opportunity in the job market and reduce
graduate unemployment.
Dr. Narentheren Kaliappen is a Senior Lecturer at the College
of Business (UUM COB) and Manager for National & Global
Competitiveness at Institute of Quality Management (IPQ)
Dr. Shahrudin Awang Nor is a Senior Lecturer at the College of

Arts & Sciences (UUM CAS) and Manager for Rating, SETARA &
NHESP at Institute of Quality Management (IPQ)
IPQ ON COMMUNICATION
IPQ ON HEALTH
English Language
Acquisition
Benefits of Exercise
By : Lieyana Teo Mohd Zulkifli Teo
By : Mohd Farhan Ismail
Depending on ones level of intelligence, one may be able

to acquire a new language without any guidance, simply by
imitation and repetition; one can simply have the knowledge of
a new language. Sufficient exposure towards the language can
promote language acquisition subconsciously. For instance, by
watching long hours of Japanese or Korean movies and dramas
can subconsciously engage one with the language and by
imitating the language use, one can acquire the language.
As we know exercise is good for us. What you may not know is
just how good or exactly what qualifies as exercise. A deluge of
studies have documented the health benefits of exercise. Whats
impressive about the research, aside from the sheer volume, is
the number of conditions exercise seems to prevent, ameliorate,
or delay. Were used to hearing about exercise fending off heart
attacks.
Even though they may be regularly exposed to English drama

series and other English based programs on television, they could
simply turn themselves off, for example, not hearing the language
and only understand the show by reading the Malay or Mandarin
subtitles provided. Furthermore, they do not feel the need to make
use of the language or engage in any activities that used the
language.
If youre physically active, your heart gets trained to beat slower

and stronger, so it needs less oxygen to function well; your arteries
get springier, so they push your blood along better; and your levels
of good HDL cholesterol go up. Its also not much of a surprise
that physical activity helps prevent diabetes. Muscles that are
used to working stay more receptive to insulin, the hormone that
ushers blood sugar into cells, so in fit individuals blood sugar levels
arent as likely to creep up.
The standard of English in Malaysia has declined due to the fact

that many students, specifically, in the rural areas do not feel the
need to study or learn the language. This has led to their poor
proficiency in English Language even though they were exposed
to the language since they were young; from kindergarten to
Form 5 or 6 at secondary level. So, who is at fault? Instead of
pointing fingers, we Malaysians should ask ourselves how can we
work together to improve the matter. This phenomenon of poor
proficiency in English should be handled professionally and need
to be done in stages.
As we can see, students come from different background in
Malaysia and there are in some places where English is a total
foreign language even though English is actually the second
language in the country. The exposure of English is very low in
some places and this makes it hard for the students in rural areas
especially to understand some terms and even get the common
sense of the English language.
Furthermore, in Malaysia there are some people who disregard
the importance of English and highlighted that as a Malaysian,
one should be learning more Bahasa Melayu and have good
competencies in Bahasa Melayu. It somehow has reached the
mind of the children and some even think the same way in English
language learning. These scenarios have slowly corrupted the
mind of the children nowadays.
In addition, parents too were not involved in their childrens process
of learning and they are not aware of the matter that their children
have no interest in English or the children are not doing well in
English language. This has also led to the lack of proficiency and
competencies in English language among Malaysian students.
Mrs. Lieyana Teo Mohd Zulkifli Teo is a Language Instructor at

Language Centre and English Coordinator at the Institute of
Quality Management (IPQ)
But exercise as a soldier in the war against cancer? It seems to be,

and on several fronts: breast, colon, endometrial, perhaps ovarian.
Some research suggests that it takes quite a lot of exercise to make
a difference: four to seven hours of moderate to vigorous activity a
week. Three studies have found that if youve had colon cancer or
breast cancer, physical activity reduces the chances of it coming
back.
To top things off, moving the body seems to help the brain.
Several studies have found that exercise can reduce the
symptoms of depression, and it changes the brain in ways similar
to antidepressant medications. In old age, physical activity may
delay the slide of cognitive decline into dementia, and even once
that process has started, exercise can improve certain aspects of
thinking.
Most evidence suggests that the choice of the kind of activity is far
less important than whether to be active at all. About half of adult
Americans dont meet one of the most oft-cited guidelines, which
calls for 30 minutes of moderate-intensity activity (a fast walking
pace) most days of the week and you can accumulate that total
in bouts of 10 to 15 minutes. Clearly some of us are less athletic
than others and some unathletic individuals were simply born that
way.
Twin studies suggest that about half of the difference in physical
activity among people is probably inherited. And researchers are
making headway in identifying particular genes that may influence
how we respond to physical exertion. But genetic explanations
for behaviors like exercising only go so far. Many other influences
come into play: family, neighborhood, cultural attitudes, historical
circumstances. Research has shown, not surprisingly, that active
children are more likely to have parents who encouraged them
to be that way.
Mr. Mohd Farhan Ismail is an Assistant Registrar at the Institute of
Quality Management (IPQ)
KENAPA PERLU 5S
IPQ ON LIFESTYLE
Kitchen of the Future

: Cooking Goes Extreme
Kami warga kerja Institut Pengurusan Kualiti

UUM Sentiasa Mengamalkan Amalan 5S
Yang Membawa Kepada:
By : Siti Khairunnisa Mohd Nor
Future kitchen will be located at all locations on Earth plus beyond

the planets atmosphere as well. So, lets take a look at some of
the futuristic kitchen features that will make you are always want to
enter your kitchen and do love cooking so much.
1. SISIH
a. Penjimatan ruang
b. Tempat kerja lebih selamat
c. Suasana kerja lebih selesa
a. Space saving
b. Safer workplace
c. Comfortable work environment
Firstly, by using smart phone we will be able to check the supplies

in the refrigerator or cupboard and order more from the grocery
store. Smart refrigerator can diagnose nutritional needs with an
interactive 3D display. In the future also, we will not need to worry
about the presence of pests like rats and cockroaches because all
around the house being installed with small electricity that prevent
the pests to enter.
2. SAPU
a. Masa membersih lebih pantas

b. Kos kerosakan peralatan rendah
c. Moral kakitangan tinggi
a. Faster cleaning time
b. Reduce equipment damage cost
c. High morale staff
Beside that, by using barcode or RFID can help in alerting residence

when food in the kitchen, especially in the refrigerator or cupboard
is near their expiration date. Futhermore, the kitchen cabinet also
be improvised in the future in order to design based on kitchen
utensils and food that can be stored. They will add a sensor to
alert residence which part is suitable for certain utensils based
on the size and weight. The material design in the future is more
lightweight and compact. The size will be reduced in order to save
the space, but enough to store all the kitchen equipment.
3. SUSUN
a. Masa pencarian yang pantas

b. Proses kerja lebih pantas
c. Selamat di tempat kerja
a. Quicker searching time
b. Faster work process
c. Safe at workplace
In future, heavenly when you are cooking and your daughter

suddenly crying in the living room you can just leave the meal
without worry because your fry pan will turn itself off when your meal
is cooked. The part that I love the most is when your equipment
such as oven and fridge can suggest recipes based on what we
have. So we can save our time to search about the recipe and
worried about ingredient that are not enough to prepare the dish.
A small computer is installed in the kitchen to make a diary of what
we have eaten for a week or a month. With a smart software install,
it can tell us the calories of each food that we make. If we connect
with the internet, we can chat with friends and share recipes of
delicious dishes.
4. SERAGAM
a. Kecekapan proses kerja meningkat

b. Rungutan pelanggan rendah
c. Produktiviti kakitangan meningkat
a. Increase work process efficiency
b. Lower customer complaints
c. Increase staff productivity
To increase security in the kitchen and avoid from the fire, the home
control system can detect excessive gas that harm the house.
On detecting a large amount of gas, the gas sensor immediately
instructs the gas valve actuator node to turn off the valve using
its relay switch module. In this situation, there is no latent time to
exchange commands with the home control system. The gas
sensor autonomously operates, and later informs the home control
system.
5. SENTIASA AMAL
a. Disiplin kakitangan positif & inovatif

b. Budaya kerja berpasukan tinggi
c. Memperolehi sijil 5S MPC
a. Positive & innovative staff discipline
b. Teamwork
c. Obtain 5S MPC certification
Finally, I can conclude that they are many inventions nowadays in

order to meet human needs in a future. There are a lot of research
and innovation has been done basically on smart homes to
enhance our living environment. So just tap your chest and ask its
pleasure. You can choose the best for your life.
Mrs. Siti Khairunnisa Mohd Nor is a Social Research Officer at the
Institute of Quality Management (IPQ)
Jawatankuasa Promosi 5S IPQ UUM

2016
MAJLIS
PENYERAHAN WATIKAH
PELANTIKAN PENJAWAT BARU IPQ 2016 &
SESI SERAH TUGAS
10 Januari 2016 (Ahad) - Institut Pengurusan Kualiti (IPQ),

baru-baru ini telah mengadakan satu Majlis Penyerahan
Watikah Pelantikan Penjawat Baru IPQ dan Sesi Serah Tugas
bagi tahun 2016 bertempat di Bilik Mesyuarat Eksekutif 1, IPQ.
Majlis dihadiri oleh semua staf IPQ, mantan Timbalan Pengarah
Bahagian Perancangan Korporat, mantan Pengurus-pengurus
dan mantan Penyelaras Bahasa Inggeris.
Pengarah IPQ telah menyempurnakan watikah pelantikan
kepada Timbalan Pengarah Bahagian Perancangan Korporat,
Dr. Mazni Omar ; Timbalan Pengarah Bahagian Sistem
Kecemerlangan Kualiti, Dr. Noor Hasmini Abd Ghani ; Pengurus
Daya Saing Nasional & Global, Dr. Narentheren a/l Kaliappen
; Pengurus SETARA, PPMPT & Rating, Dr. Shahrudin Awang
Nor ; Pengurus Pengurusan Kualiti (ISO), Dr. Mohamad Faizal
Ahmad Zaidi; dan Penyelaras Bahasa Inggeris, Puan Lieyana
Teo Mohd. Zulkifli Teo.
Ucapan penghargaan dan terima kasih turut dirakamkan
kepada mantan staf IPQ 2015 iaitu Dr. Kadzrina Abdul Kadir,
Dr. Faizal Md. Hanafiah, Dr. Mohd Farihal Osman dan Puan
Peshamini a/p Munusamy atas sumbangan yang telah
dicurahkan sepanjang perkhidmatan di IPQ. Prof. Madya Dr.
Haim Hilman Abdullah dalam ucapannya mengharapkan
IPQ akan terus komited dalam menjayakan agenda strategik
peringkat universiti, nasional dan global. Tambah beliau lagi,
kejayaan sesuatu jabatan bergantung kepada kekuatan
kakitangannya, oleh itu semangat berpasukan perlu sentiasa
diutamakan dalam menjayakan tugasan yang diberikan.
Majlis turut diserikan dengan sesi penyampaian Surat Ucapan
Tahniah Penilaian Prestasi Cemerlang bagi tahun 2014 kepada
17 staf IPQ. Turut diadakan sesi penyampaian Anugerah
Staff of the Month bulan November iaitu Cik Siti Hajar Mat
Isa dan bulan Disember iaitu Tn. Hj. Yahaya Ismail. Dalam
majlis tersebut, Kelab Kebajikan Staf IPQ juga turut meraikan
hari kelahiran staf yang lahir di bulan Disember 2015 iaitu Dr.
Mohd. Farihal Osman, En. Muhamed Nor Azman Nordin, Cik
Nursyidah Abdul Wahab, Puan Norsaadah Mat Ali dan Puan
Siti Khairunnisa Mohd. Nor
Majlis diakhiri dengan bacaan ikrar oleh semua staf yang
diketuai oleh Pengarah IPQ. Semoga majlis ini dapat
mengeratkan lagi hubungan silaturrahim antara staf IPQ
dan diharapkan semua staf dapat meneruskan momentum
kecemerlangan dalam pelaksanaan projek-projek di IPQ
walaupun berhadapan dengan situasi mencabar kini.
The function was attended by all the IPQ staff, the former
Deputy Director of Corporate Planning, the former Directors
and the former English Language Coordinator.
The Deputy Director of Corporate Planning, Dr.Mazni Omar;
the Deputy Director of Quality Excellence System, Dr. Noor
Hasmini Abd Ghani;the Manager of National and Global
Competitiveness, Dr. Narentheren a/l Kaliappen; the Manager
of SETARA, PPMPT &Rating, Dr. Shahrudin Awang Nor; the
Manager of Quality Assurance, Dr. MohamadFaizal Ahmad
Zaidi; and the English Language Coordinator, Puan Lieyana
Teo Mohd. Zulkifli Teo were the newly appointed officials.
Dr. Haim Hilman Abdullah expressed his gratitude and
sincere thanks to the IPQ staff of 2015, Dr. Kadzrina Abdul
Kadir, Dr. Faizal Md. Hanafiah, Dr. Mohd Farihal Osman and
Madam Peshamini a/p Munusamy for their contributions. Dr.
Haim Hilman Abdullah in his speech hoped that IPQ will be
committed towards realizing the strategic agenda at the
university, national and global levels. He also added;that the
success of a department depends on the strength of the staff;
hence, any assigned task should prioritize teamwork in order to
make it successful.
The Director also presented the 2014 annual performance
appraisal letters to 17 members of the staff for their excellent
performance. He also presented the Staff of the Month Awards
to Ms. Siti Hajar Mat Isa (November 2015)and Tn. Hj. Yahaya
Ismail (December 2015).
At the same function, the IPQ Staff Welfare Club celebrated
the birthdays of the staff born in December: Dr. Mohd. Farihal
Osman, En. Muhamed Nor Azman Nordin, Ms.Nursyidah
Abdul Wahab, Madam Norsaadah Mat Ali and Madam Siti
Khairunnisa Mohd. Nor.
The ceremony ended with the Director of IPQ, Dr Haim Hilman
Abdullah, leading the staff in the reading of the service pledge.
He hoped this event would strengthen the relationship among
the IPQ staff and maintain the excellent momentum in IPQ to
face the challenges ahead.
FORMAL LETTER OF APPOINTMENT AND HANDOVER

OF THE POSTS TO 2016 IPQ NEWLY APPOINTED STAFF
CEREMONY
10 January 2016 (Sunday) - Institute of Quality Management
(IPQ) held a function to present appointment letters to the
newly appointed staff, and also the official handing over of
duties at the Executive Meeting Room 1in IPQ.
10
UUM JULUNG KALI TERSENARAI DALAM KEDUDUKAN

KE-44 UI GREENMETRIC
DUNIA
22 Januari 2016 (Jumaat) - Buat julung kalinya, Universiti Utara

Malaysia (UUM) disenaraikan pada kedudukan ke-44 dalam
UI GreenMetric World University Ranking.
Tujuan ranking ini adalah untuk memberikan hasil kaji selidik
dalam talian tentang syarat-syarat dan dasar-dasar yang
berkaitan dengan kampus hijau dan kemampanan di
universiti-universiti di seluruh dunia.
Naib Canselor, Prof. Dato Seri Dr. Mohamed Mustafa
Ishak berkata, pencapaian ini adalah satu yang amat
membanggakan kerana penyertaan UUM buat pertama kali
pada tahun lalu mendapat pengiktirafan dunia. Menurutnya,
dengan kedudukan ini, UUM kini berada di tangga ke-9 dalam
Asia, ke-7 dalam Asia Tenggara dan ke-2 di Malaysia.
Laman sesawang rimbahijau.uum.edu.my ini antara salah
satu kriteria untuk disenaraikan dalam web IU GreenMetric
selain dinilai berdasarkan enam kriteria ditetapkan iaitu
Setting and Infrastructure, Energy and Climate Change,
Waste, Water, Transportation dan Education. Kita telah
memenuhi semua kriteria tersebut sehingga membolehkan
universiti disenaraikan bersama 407 universiti lain dari seluruh
dunia, katanya.
Beliau berharap, warga UUM dapat terus berusaha untuk
mengekalkan kehijauan alam sekitar yang terdapat dalam
universiti ini. Tambahnya lagi, dengan tersenarainya UUM
dalam UI GreenMetric ini, secara tidak langsung telah
mempromosikan UUM sebagai University in a Green
Forest juga bersempena dengan Discover UUM yang turut
berlangsung pada tahun ini.
Kita mahu UUM dikenali di pelosok dunia dengan keindahan
flora fauna, selain pelbagai kemudahan yang disediakan di
sini, bukan sahaja untuk kegunaan warga kampus, malah
untuk pelancong luar dan generasi akan datang, ujarnya.
UUM MADE A DEBUT IN THE UI GREENMETRIC

RANKING 2015
22 January 2016 (Friday) - Universiti Utara Malaysia (UUM) made
a debut in the UI GreenMetric World University Ranking 2015
when it is ranked 44th place yesterday. The UI GreenMetric
Ranking is the first and the only ranking which measures
each participating universitys commitment in developing an
environmentally friendly infrastructure around the world.
Vice-Chancellor, Prof. Dato Seri Dr. Mohamed Mustafa
Ishak expressed his deepest appreciation and gratitude to
the staff members of UUM for their efforts in carrying out their
commitments in order to gain this world recognition. According
to him, with this achievement, UUM is now ranked 9th in Asia,
7th in Southeast Asia and 2nd in Malaysia.
The UI GreenMetric has ranked universities throughout the world
according to appointed indicators of campus environmental
issues such as Setting and Infrastructure, Energy and Climate
Change, Waste, Water, Transportation and Education.
We have fulfilled all the criteria and the university is listed
along with 407 other universities from around the world, he
said.
Apart from that, he also urged UUM denizens to increase their
awareness on sustainable development and environment
protection of the institution. He added that the university latest
achievement would indirectly promote UUM as the University
in a Green Forest which also coincides with Discover UUM
2016. UUM will endeavour to the best of its ability to ensure
the programme runs smoothly, he added.
11
He also expressed his hope that greater efforts would be made

to further develop tourism sector as many places of interest
waiting to be explored.
Among the priceless treasures which can be found in the
Sintok forest are trees which are hundreds of years old. The
uniqueness of this particular type of tree rests in its size which is
said to reach up to 10 hugs, he said.
KUNJUNGAN HORMAT
AKADEMI PEMBANGUNAN BELIA

MALAYSIA
26 Januari 2016 (Selasa) - Institut Pengurusan Kualiti (IPQ) telah
menerima kunjungan hormat Akademi Pembangunan Belia
Malaysia (APBM) baru-baru ini. Kunjungan ini diketuai oleh
Pengarah APBM, Tn Haji Othman bin Abdul dan turut disertai
oleh Timbalan Pengarah APBM, Puan Puziah Binti Mahiddin,
Pegawai Keusahawanan Puan Isma Baizura Binti Ismail dan
Puan Nik Noorazlin Binti Nik Mohd Nor.
Kunjungan ini bertujuan untuk membincangkan kerjasama
dalam pembentukan modul dan program keusahawanan
kepada para belia. Pengarah APBM telah memperkenal
APBM dan melahirkan hasrat untuk memeterai memorandum
persefahaman bersama Universiti Utara Malaysia kelak.
Taklimat berkaitan IPQ, UUM turut disampaikan oleh Prof. Madya.
Dr. Haim Hilman. Turut hadir bersama ini adalah Pengurus Daya
Saing Nasional dan Global (IPQ), Dr. Narentheren Kaliappen.
COURTESY CALL FROM

DEVELOPMENT ACADEMY
MALAYSIA
YOUTH
26 January 2016 (Tuesday) - Institute of Quality Management

(IPQ) receives a courtesy call from Malaysia Youth Development.
The visit was led by the Director of APBM, Tn Haji Othman bin
Abdul accompanied by the Deputy Director, Puan Puziah Binti
Mahiddin, Entrepreneurship Officer Puan Isma Baizura Binti
Ismail and Puan Nik Noorazlin Binti Nik Mohd Nor.
The courtesy call envisioned to discuss collaboration in
entrepreneurship module and programmes for the youth. The
Director of APBM introduces APBM and expressed his intention
to sign the memorandum of understanding with Universiti Utara
Malaysia soon.
At the event, Assoc. Prof Dr. Haim Hilman gave a short
briefing about IPQ. The Manager of National and Global
Competitiveness, Dr. Narentheren Kaliappen also presents at
the same event.
12
IPQ PERKEMAS AGENDA 5S

UNTUK TINGKAT DAYA SAING
UUM
26 Januari 2016 (Selasa) - Institut Pengurusan Kualiti (IPQ)
baru-baru ini telah menganjurkan Bengkel Semakan dan
Penyeragaman Kriteria 5S UUM berasaskan kriteria 5S MPC
yang bertempat di Bilik Mesyuarat Utama. Seramai 44
orang peserta yang terdiri daripada Juruaudit 5S UUM telah
menyertai bengkel ini.
Tujuan utama bengkel ini diadakan adalah untuk membuat
semakan semula terhadap kriteria penilaian 5S UUM yang
mana pendekatan terkini kriteria penilaian 5S universiti akan
mengguna pakai kriteria penilaian 5S MPC.
Bengkel ini turut dijadikan sebagai platform untuk
membincangkan jalan terbaik bagi meningkatkan kompetensi
pengauditan 5S di kalangan juruaudit UUM dan seterusnya
mampu untuk membantu UUM meningkatkan amalan 5S ke
peringkat yang lebih baik.
Menurut Prof. Madya Dr. Haim Hilman Abdullah, Pengarah
IPQ dalam ucapan aluannya menyatakan bahawa universiti
menyasarkan semua PTJ dan PP memperoleh Sijil 5S MPC
peringkat nasional menjelang 2018. Untuk permulaan 5 PTJ
dari 4 kategori dipertandingkan dijemput untuk menyertai
Fasa 1 pensijilan 5S MPC. Dr. Haim turut mengucapkan jutaan
terima kasih kepada ketua PTJ dan PP yang membenarkan
staf masing-masing menjadi juruaudit 5S UUM.
Justeru, menurut Dr. Noor Hasmini Abd Ghani, Timbalan
Pengarah Bahagian Sistem Kecemerlangan Kualiti (BSKK),
kriteria penilaian 5S MPC ini akan dikeluarkan dalam bentuk
Manual 5S UUM yang bertujuan untuk menyeragamkan
perletakan skor pemberian markah semasa pengauditan
dalaman 5S dilakukan. Manual 5S UUM ini dijangka mampu
untuk membantu juruaudit-juruaudit 5S UUM di dalam
menyeragamkan pemberian markah semasa pengauditan
5S dilaksanakan.
Harapan IPQ, semoga dengan pembentukan kriteria baru
ini dapat membantu dan memudahkan juruaudit dalam
memberikan markah dan skor semasa Penilaian Amalan
Persekitaran Berkualiti (5S) yang akan diadakan pada 1-15
Mei 2016 nanti.
13
IPQ ENHANCES 5S AGENDA TO UPLIFT UUM

COMPETITIVENESS
26 January 2016 (Tuesday) - Institute of Quality Management
(IPQ) has organised a workshop entitled UUM 5S Criteria
Review and Standardisation Based on 5S MPC. The workshop
was held at the Main Meeting Room with 44 participants from
the UUM 5S Auditors.
The objective of this workshop is to review the criteria in
UUM 5S and make use of the latest 5S university criteria
assessment which is 5S MPC. The workshop also acts as the
platform to discuss the approaches to improve the 5S auditing
competencies among UUM 5S and later support UUM to better
5S practice.
According to Assoc. Prof Dr. Haim Hilman Abdullah, the
Director of IPQ in his welcoming speech, the university aims all
department to obtain the 5S MPC certificate at the national
level by 2018. For the start, 5 departments were invited to
participate for 4 categories at the first Phase of 5S MPC
certification. Dr. Haim also thanked the head of departments
for allowing their staff to become UUM 5S auditor.
At the same event, Dr. Noor Hasmini Abd Ghani, the Deputy
of Quality Excellence System Division (BSKK) said, the 5S MPC
evaluation criteria will be distributed in form of UUM 5S Manual
with the purpose to standardise the marks awarding during
internal 5S audit. The UUM 5S Manual is expected to assist UUM
5S auditors in standardising the audit.
IPQ hopes the design of the new criteria will be able to
facilitate and ease the auditors in awarding marks during the
Quality Environment Practice Assessment (5S) which will be
held on 1st 5th May 2016.
PELAN STRATEGIK
FASA 2 (2016-2020) BAKAL MELONJAK UUM
KE ARENA
ANTARABANGSA
27 Januari 2016 (Rabu) - Menelusuri kejayaan yang telah dicapai dalam Pelan Strategik Universiti Utara
Malaysia (UUM) Fasa 1, tahun 2016 dilihat sebagai tahun untuk melonjakkan UUM ke arena antarabangsa
menerusi Pelan Strategik UUM Fasa 2 (2016-2020). Kejayaan-kejayaan tersebut menjadi platform kepada universiti
untuk terus mengorak langkah memartabatkan UUM di persada antarabangsa selepas mencapai pelbagai
kejayaan di peringkat nasional.
Dimulakan dengan imbasan 2015, Majlis Amanat Naib Canselor 2016 mengimbau pencapaian yang dikecapi
universiti dari semasa ke semasa dan Naib Canselor, Prof. Dato Seri Dr. Mohamed Mustafa Ishak melihat tahun
ini merupakan tahun mencabar bagi universiti, bukan sahaja dari aspek kewangan, malah rintangan yang harus
ditempuhi untuk menuju ke puncak sebagai Universiti Pengurusan Terkemuka bukan sahaja di peringkat nasional
tetapi antarabangsa.
Menurutnya, universiti mempunyai strategi tersendiri untuk membangunkan UUM sebagai sebuah kampus yang
hebat mengikut acuan sendiri dan strategi yang dirancang ini adalah mengikut kedudukan dan keadaan semasa
universiti yang bermula dengan Pelan Strategi UUM Fasa 1 (2011-2015). Melangkah tahun 2016, kita akan mula
fokus dengan Pelan Strategik UUM Fasa 2 yang terdapat empat teras utama iaitu Teras 1 (Mempertingkatkan
Kesarjanaan dan Pengantarabangsaan); Teras 2 (Pembangunan Modal Insan dan Pengurusan Bakat); Teras 3
(Membangun Mahasiswa Secara Holistik) dan Teras 4 (Menjana Kekayaan).
Jadi, untuk melaksanakan pelan strategik ini, kita menggariskan enam (6) Bidang Keberhasilan Utama (KRA)
iaitu penyelidikan dan inovasi berimpak tinggi, pengajaran dan pembelajaran berimpak tinggi, pelajar berprestasi
tinggi, modal insan dan institusi cemerlang, penjanaan kekayaan secara optimum dan strategik serta prasarana
dan persekitaran ilmu yang kondusif, katanya di hadapan warga UUM di Dewan Muadzam Shah, pagi tadi.
Dalam Pelan Strategik UUM Fasa 1 (2011-2015) dahulu memberikan fokus di peringkat nasional yang meletakkan
matlamat untuk menjadikan universiti ini sebagai universiti pengurusan di peringkat nasional, malah UUM turut
memperoleh pencapaian kira-kira 65 peratus dalam pelan strategik tersebut dari segi KPI.
Naib Canselor berkata, UUM telah menunjukkan peningkatan dalam bilangan staf akademik dengan PhD, bilangan
staf antarabangsa dan pelajar antarabangsa, peningkatan dalam dana penyelidikan, pertambahan penyelidik
utama, hasil perundingan dan penjanaan kekayaan sepanjang tempoh 2011 hingga 2015. Tambah beliau, untuk
membawa UUM ke peringkat antarabangsa bukan sesuatu yang mudah, malah ia lebih sukar dan mencabar
apabila hendak menuju ke puncak yang mana perlu melalui pelbagai halangan, justeru Pelan Strategik Fasa 2
dirancang begitu rapi termasuk berdepan dengan kekangan kewangan lagi. Katanya, semua warga kampus perlu
bersedia dalam menghadapi kesukaran dan kesusahan sebelum mencapai kesenangan.
The Vice-Chancellors Annual Address 2016 opened with a recollection of achievements attained by the university
and the Vice-Chancellor, Prof. Dato Seri Dr. Mohamed Mustafa Ishak, foresee that this year would be a challenging
year for the university, not only from the financial aspect but also other challenges that we must face in order to
become Eminent Management University; not only recognised at the national level but also at the international
level.
Prof. Dato Seri added that, UUM employs its own strategies to develop the university as an outstanding campus and
the approaches are tailored to concur with the standings and the current circumstances of the university, which was
set in motion by the UUM Strategic Plan Phase 1 (2011-2015). In 2016, we will put our focus on Phase 2 of the UUM
Strategic Plan which emphasised the four core thrusts i.e. Thrust 1 (Enhancing Scholarship and Internationalisation);
Thrust 2 (Developing Human Capital and Talent Management); Thrust 3 (Holistic Development of Students) and
Thrust 4 (Generating/Creating Wealth). Therefore, in order to facilitate the execution of this strategic plan, we have
outlined six (6) Key Result Areas (KRA) which include research and high-impact innovations, high-impact teaching
and learning activities, high performance students, exceptional human capital and institution, optimum and strategic
wealth creation as well as conducive infrastructure and learning environment, said Prof. Dato Seri in his annual
address to the staff of UUM at Muadzam Shah Hall.
Dalam amanat yang dibentangkan dua tahun lalu, saya menekankan kepentingan Sense of Urgency dalam
menjalankan kerja atau perancangan di universiti tetapi tidak banyak perubahan yang dilihat, sebaliknya warga
UUM cenderung disuruh atau ditanya baru hendak bergerak atau melakukan tugas selepas diarahkan. Kita
sepatutnya perlu cepat bertindak bagi mengelak peluang diambil orang lain. UUM sudah berusia 30 tahun dan
telah melalui banyak perubahan, malah dalam merancang Pelan Strategik ini juga kita perlu revised semula visi
dan misi supaya ada penambahbaikkan, katanya lagi. Ujar beliau, pada tahun ini juga, universiti akan membuat
penjenamaan semula dua pusat pengajian, selain memperkenalkan pusat pengajian dan program baharu.
UUM Strategic Plan Phase 1 (2011-2015) strived to establish this university as an Eminent Management University
at the national level. UUM has succeeded to attain 65 percent of the KPI listed in Phase 1 of the plan. UUM has
also demonstrated a steady increase in the number of academic staff with PhD, the number of international staff
and international students as well as an increase in research funding, increase in the number of the principal
researchers, revenue from consultation activities and wealth creation over the period of 2011 to 2015. He added,
the challenges and obstacles in setting the path for UUM to be recognised at the international level are certainly not
a walk in the park. We will face obstacles and challenges in our journey before we achieve any level of success. As
a consequence, Phase 2 of the UUM Strategic Plan has been meticulously planned and prepared; taking into account
the financial constraints faced by the university. Thus, the campus community must be prepared to encounter
difficulties and hardships before achieving the eventual success.
Tambahnya, selain itu, bagi memperkasakan lagi kedudukan UUM di peringkat nasional dan antarabangsa,
universiti meletakkan sasaran menjelang 2020 dalam QS World University Rankings untuk menjadi World Top 200,
Asia Top 50, SEA Top 10, Malaysia Top 5 dan OYAGSB-World Top 100 (Business School) serta memperkukuhkan
Pusat Penyelidikan Kecemerlangan (Penyelidikan) dengan penubuhan dan pengukuhan niche area di UUM COB,
UUM CAS dan UUM COLGIS.Beliau turut berkongsi intipati Amanat Tahun Baharu oleh Menteri Pendidikan Tinggi,
Dato Seri Idris Jusoh yang menekankan tentang Flexible Education, kedudukan universiti awam dalam QS
University Rankings, i su dan cabaran yang dihadapi pelajar dan pensyarah pada 2016.
In my annual address two years ago, I emphasised on the magnitude of the Sense of Urgency in carrying out
duties or completing tasks at the university but to this day, I do not see much evidence of change. Many staff still
need to be instructed and closely monitored when performing their duties. We should be quick to act and react.
UUM was established more than 30 years ago and the university has experienced numerous transformations. In
this strategic plan, we have taken a proactive approach to improve the mission and vision of the university so that
we can change for the better, he added. As a result, the university has taken a bold step to rebrand two schools as
well as introducing new school and academic programmes.
Pada majlis sama, Naib Canselor turut menyampaikan anugerah KPI, anugerah-anugerah kecemerlangan 20142015 dan merasmikan nama baharu Pusat Pengajian Pembangunan Sosial (SSD) iaitu Pusat Pengajian Psikologi
Gunaan, Dasar dan Kerja Sosial (SAPSP), seterusnya melancarkan UUM Mobile untuk kegunaan staf.
Furthermore, in order to strengthen UUM standings at the national and international levels, the university has set an
explicit target that by the year 2020, UUM aims to be listed among the World Top 200 in the QS World University
Rankings, Asia Top 50, SEA Top 10, Malaysia Top 5 and OYAGSB-World Top 100 (Business School) in addition to
intensify the effort to improve on the Research Centre of Excellence by instituting and strengthening the niche areas
at UUM COB, UUM CAS and UUM COLGIS. Prof. Dato Seri also shared the overview of the New Year Address by the
Minister of Higher Education, Dato Seri Idris Jusoh. The Minister of Higher Education drew attention to the concept
of Flexible Education, the rankings of public universities in the QS University Rankings, in addition to the issues and
challenges encountered by students and lecturers in 2016.
PHASE 2 OF UUM STRATEGIC PLAN (2016-2020) FUELS UUM TO

SUCCEED IN THE INTERNATIONAL ARENA
27 January 2016 (Wednesday) - Following the success of Phase 1 of University Utara Malaysia (UUM)
Strategic Plan, 2016 is seen as the year to spearhead and step up efforts to bring UUM to the international arena
through Phase 2 of the UUM Strategic Plan (2016-2020). The various achievements and accomplishments helped to
set the stage and map out the journey for the university to continue to forge ahead to the international arena after
attaining numerous successes at the national level.
14
At the event, Dato Seri Vice-Chancellor also presented the KPI awards, excellence awards 2014-2015 and he also
unveiled the brand-new name of the School of Social Development (SSD) which is now identified as the School of
Applied Psychology, Social Work and Policy (SAPSP). Dato Seri also launched UUM Mobile for staff.
INSTITUT PENGURUSAN KUALITI (IPQ) KEKAL

PTJ SOKONGAN TERBAIK 2014/2015
28 Januari 2016 (Khamis) - Institut Pengurusan Kualiti (IPQ)

sekali lagi menjadi pilihan untuk dinobatkan sebagai PTJ
Sokongan Terbaik dalam
Anugerah Kecemerlangan
UUM bagi sesi penilaian tahun 2014/2015. Anugerah
tersebut telah disampaikan oleh Naib Canselor UUM, Yang
Berbahagia Prof. Dato Seri Dr. Mohamed Mustafa Ishak
dalam Majlis Amanat Naib Canselor 2016 baru-baru ini.
Sesi audit telah diadakan pada tahun 2015 dengan
mengambilkira pencapaian tahun 2014. Aspek yang
dinilai ialah pengurusan perkhidmatan (60%), pengurusan
kewangan (20%), pencapaian pelan strategik (10%)
dan pencapaian markah penilaian laman web (10%).
IPQ sebelum ini pernah menerima Anugerah PTJ
Sokongan Terbaik bagi sesi penilaian 2013/2014 dengan
penarafan 4 bintang dan berjaya mengekalkan
kemenangan tersebut dengan peningkatan penarafan
kepada 5 bintang bagi sesi penilaian 2014/2015.
Pengarah IPQ, Prof. Madya Dr. Haim Hilman Abdullah dalam
pertemuannya bersama staf IPQ sebaik sahaja majlis berakhir
telah melahirkan perasaan gembira dan mengucapkan
tahniah kepada semua warga IPQ atas kemenangan tersebut.
Menurut beliau, kejayaan tidak akan datang bergolek
sebaliknya perlu disertakan dengan usaha keras dan passion
yang tinggi dalam menjalankan tugas yang diamanahkan.
Saya berharap anugerah ini menjadi pemangkin semangat
kepada semua warga IPQ untuk terus komited menjadi
pemudahcara kepada semua PTJ dalam usaha melonjakkan
UUM ke arena antarabangsa menerusi Pelan Strategik UUM
Fasa 2 (2016-2020) seperti yang disarankan dalam amanat
Yang Berbahagia Dato Seri Naib Canselor. ujarnya.
Naib Canselor turut menyampaikan Anugerah Pusat
Pengajian Terbaik yang dimenangi oleh Pusat Pengajian
Pengkomputeran, Anugerah PTJ Utama Terbaik kepada
Perpustakaan Sultanah Bahiyah dan Anugerah CoE terbaik
dirangkul oleh Institut Pemikiran Tun. Dr. Mahathir Mohamad.
15
INSTITUTE OF QUALITY MANAGEMENT (IPQ) REMAIN

BEST SUPPORTING CENTRE OF AUTHORITY (PTJ)
28 January 2016 (Thursday) - The Institute of Quality
Management (IPQ) was awarded the Best Supporting
Centre of Authority (PTJ) in the UUM Excellence Award
2014/2015. The award was presented by the Vice
-Chancellor of UUM, Prof. Dato Seri Dr. Mohamed Mustafa
Ishak in the Vice-Chancellors Annual Address 2016.
The audit session was held in 2015 taking into account
the achievements throughout 2014. The assessed
aspects includes service management (60%), financial
management (20%), strategic plan achievements (10%)
and website performance assessment score (10%).
IPQ previously received the Best Supporting Centre of Authority
(PTJ) Award 2013/2014 with 4 star rating and successfully
retain the victory with improvement in the rating to 5 star in
2014/2015.
The Director of IPQ, Assoc. Prof Dr. Haim Hilman Abdullah
in a gathering with IPQ staff after the event expressed his
happiness and congratulated all the staff on the victory.
According to him, success does not come easy, it requires
hard work and passion in carrying out task entrusted.
I hope this award will serve as a catalyst to IPQ staff
to remain committed in facilitating other centres in the
effort to spearhead UUM to the international arena
through Phase 2 of the UUM Strategic Plan (2016-2020)
as expressed by the Vice-Chancellor in his address.
Vice-Chancellor also presented the award for Best
School Award to the School of Computing, Best Leading
Centre to Sultanah Bahiyah Library and Best CoE
Award to the Institute of Tun. Dr. Mahathir Mohamad.
31 Januari 2016 (Ahad) - Satu Majlis Penyerahan Tugas

MPK & FM telah diadakan di Bilik Mesyuarat Pendaftar,
UUM baru-baru ini. Majlis ini melibatkan Institut Pengurusan
Kualiti (IPQ) dan Jabatan Pendaftar UUM. MPK dan FM
sebagai dokumen rujukan sepertimana dinyatakan dalam
PKPA Bil 8 tahun 1991 yang telah diterbitkan oleh Jabatan
Perdana Menteri Malaysia.
Dalam Mesyuarat Majlis Kualiti Universiti Kali Ke-17 yang
diadakan pada 22 Oktober 2015 yang lalu, Dato Seri
Naib Canselor telah memutuskan bahawa MPK dan
FM pada tahun ini akan diserahkan kepada Jabatan
Pendaftar. Ini adalah kerana pembentukan, pengurusan
dan pemantauan MPK dan FM seharusnya di bawah
tanggungjawab Jabatan Pendaftar.
Dalam majlis penyerahan tugas tersebut, Prof. Madya Dr.
Haim Hilman Abdullah, Pengarah IPQ dalam ucapannya
menyatakan bahawa MPK dan FM perlu bagi mewujudkan
keseragaman dan kecekapan dalam cara menjalankan
kerja demi memastikan kelangsungan agenda-agenda
universiti. MPK dan FM ini juga dapat dijadikan sebagai
rujukan apabila berlakunya pertukaran staf dari satu
jabatan ke jabatan yang lain. Perkara tersebut disambut
baik oleh Tuan Pendaftar, En. Mohamad Akhir Bin Haji
Yusuf dan menyatakan bahawa Jabatan Pendaftar akan
mengambil serius akan keperluan setiap PTJ mempunyai
MPK dan setiap staf mempunyai FM yang mantap.
Sehubungan dengan majlis tersebut maka secara rasminya
pengurusan MPK dan FM yang sebelum ini di bawah IPQ
diserahkan secara rasmi kepada Jabatan Pendaftar.
Turut hadir bersama dalam majlis penyerahan ini adalah
pegawai-pegawai dari IPQ dan Jabatan Pendaftar.
WORK PROCEDURES MANUAL (WPF) & DESK FILE (DF)

HANDOVER CEREMONY TO THE REGISTRAR
31 January 2016 (Sunday) - A formal handover ceremony of
Work Procedure Manual (WPM) & Desk File (DF) was held at
the Registrars Meeting Room, UUM. The ceremony involved
the Institute of Quality Management and the Registrar
Department, UUM. The Work Procedure Manual (WPM)
& Desk File (DF) serve as reference document as stated
in Development Administration Circular Vol. 8 Year 1991
published by the Malaysia Prime Ministers Department.
In the University 17th Quality Council Meeting held on
22nd October 2015, the Vice-Chancellor decided the
Work Procedure Manual (WPM) & Desk File (DF) to be
handed over to the Registrar Department. The Registrar
Department should held responsible for the management
and observation of the WPM and DF.
During the ceremony, Assoc. Prof Dr. Haim Hilman Abdullah,
the Director of IPQ said WPM and DF are essential in
creating a standard and efficient working procedure to
ensure the continuity of the universitys agendas. WPM
and DF also act as a source of reference in the event of
staff exchange. The idea was welcomed by the Registrar,
En. Mohamad Akhir Bin Haji Yusuf. According to him, The
Registrar Department will take it seriously for every centres
to have WPM and each staff DFs are on an even keel.
The ceremony officially signify that the management of
WPM and DF previously administered by IPQ now handed
over to the Registrar Department. The officers from IPQ
and Registrars Department were also present at the
ceremony.
MAJLIS PENYERAHAN TUGAS MANUAL

PROSEDUR KERJA (MPK) & FAIL MEJA
(FM) KEPADA JABATAN PENDAFTAR
16
MINI KONVENSYEN KIK 4 SEMARAK BUDAYA

INOVASI UUM DALAM PERSIAPAN KE ARENA
ANTARABANGSA
17 Februari 2016 (Rabu) - Sebanyak 10 pasukan mewakili Pusat

Tanggungjawab (PTJ) berentap bagi merebut gelaran juara
Mini Konvensyen Kumpulan Inovatif dan Kreatif (KIK) Peringkat
Universiti Utara Malaysia 2016 yang diadakan selama dua hari
mulai hari ini di Dewan Seminar A, Pusat Konvensyen.
Pengarah Institut Pengurusan Kualiti (IPQ), Prof. Madya Dr.
Haim Hilman dalam ucapan aluan berkata, penyertaan
pasukan-pasukan yang mewakili PTJ masing-masing adalah
bagi memupuk semangat baharu dalam kalangan warga
kerja universiti iaitu berinovasi demi memastikan sistem
perkhidmatan UUM terus cemerlang. Walaupun kita belum
sehebat universiti di negara maju seperti Jepun dan Korea,
namun jika kita terus konsisten dalam berinovasi, kita pasti
akan berjaya seperti mereka suatu hari nanti.
Soal menang atau tidak, bukan lagi menjadi ukuran
sebaliknya kita ingin mengembalikan maruah bangsa Melayu
dan universiti kita bertanggungjawab untuk membuktikan
bahawa orang Melayu bukan lemah dan malas. Ini adalah
kerana universiti kita dipimpin oleh orang Melayu, hampir 90
peratus pekerja kita orang Melayu dan lebih penting universiti
ini di negeri Kedah, negeri orang Melayu. Atas sebab itu kita
perlu bekerja kuat, keras dan penuh integriti demi maruah
bangsa dan negara kita, ujarnya.
Tambah beliau lagi, semua pihak perlu suburkan dan gerakkan
pasukan masing-masing untuk membangunkan sesuatu
inovasi yang mampu mengubah jabatan menjadi lebih baik
atau setidak-tidaknya untuk diri sendiri. Menurutnya, setiap
ahli pasukan perlu terus istiqamah dalam usaha mengubah
jabatan masing-masing dan akhirnya UUM menjadi lebih
baik. Saya menyeru agar setiap kumpulan yang bertanding
bukan mengejar kemenangan semata-mata tetapi mencari
dan membina kekuatan luar biasa buat UUM dan negara
ujar beliau.
Sebanyak dua (2) kategori KIK dipertandingkan iaitu Kategori
Pengurusan yang disertai lapan (8) pasukan dan Kategori
Teknikal sebanyak dua (2) pasukan. PTJ yang mengambil
bahagian dalam KIK kali ini ialah Jabatan Canselori, CUIC,
PSB, PKU, UUMPress, IPQ, STHEM, STML dan SQS. Sepanjang
pertandingan dijalankan, setiap pasukan akan dinilai oleh
juri-juri KIK iaitu Haji Ahmad Murshid Abu dari Perbadanan
Produktiviti Malaysia (MPC), Petaling Jaya dan Abd Aziz Yusof
dari Institut Tadbiran Negara (INTAN), Kampus Wilayah Utara.
Mini Konvensyen KIK UUM bermula sejak 2012 yang diwujudkan
sebagai satu mekanisma bagi menyuburkan budaya kerja
berkualiti dalam penyelesaian masalah organisasi.
Winning or not, is no longer a yardstick, on the

contrary we want to restore the honour of the
Malays and the University has the responsibility to
prove to the rest of the world that the Malays are
not weak and lazy
17
UUM MINI ICC CONVENTION INCITES CULTURE OF

INNOVATION AMONGST UUM STAFF
17 February 2016 (Wednesday) - A total of 10 teams representing
various Centres of Responsibility (RC) will compete against
each other for two days for the title of champion at the
2016 Universiti Utara Malaysia (UUM) 4th Mini Innovative and
Creative Circle Convention (ICC), which began yesterday at
the Seminar Hall A, Convention Centre.
The Director of Institute of Quality Management (IPQ), Assoc.
Prof Dr. Haim Hilman in his welcoming speech said that the
participation of teams representing each Centers of Authority
aims to instil the innovative spirit amongst the administrative
staff to continue to think creatively and invent new ideas in
order to ensure that the servicing system in UUM continues
to excel. Although we may not be as greatly innovative as
universities in developed countries like Japan and Korea, but
if we continue to consistently innovate, we will certainly be
successful like them someday.
Winning or not, is no longer a yardstick, on the contrary we
want to restore the honour of the Malays and the University
has the responsibility to prove to the rest of the world that the
Malays are not weak and lazy. This is because our University is
in the state of Kedah, the land of the Malays. For that reason
we have to work and strive hard with utmost integrity for the
sake of the dignity of our people and nation, he said. He
reiterated that all parties should reignite and mobilise their
teams to develop an innovation that can transform and
position their department into a better stance, or if not for
themselves.
According to him, each team member must continue
to persevere in the efforts to transform their respective
departments and ultimately transforming UUM to become a
much better University. I urge all the competing groups not
to chase after victory but rather seek and build on strength
for UUM and the nation, he said. Eight teams are set to
compete in the ICC Management Category while two teams
will compete in the Technical Category. The Chancellery,
CUIC (Centre for University-Industry Collaboration), Sultanah
Bahiyah Library, University Health Centre, UUM Press, IPQ,
School of Tourism, Hospitality and Environment Management
(STHEM), School of Technology Management and Logistics
(STML) and School of Quantitative Sciences (SQS) are among
the Centres of Authority vying for the champions title for the
2016 UUM Mini ICC Convention .
Throughout the competition, teams will be evaluated by the
ICC judges namely Haji Ahmad Murshid Abu from Malaysia
Productivity Corporation (MPC), Petaling Jaya and Mr. Abd
Aziz Yusof from the Institute of Public Administration (INTAN),
Northern Regional Campus. UUM Mini ICC Convention which
started in 2012 was created as a mechanism to foster the
culture of quality work in solving organisational problems.
KREATIVITI G-HARD MENCURI HATI JURI UNTUK

BERGELAR JUARA KIK 4
18 Februari 2016 (Khamis) - Kreativiti Kumpulan G-Hard dari
Perpustakaan Sultanah Bahiyah (PSB) telah melayakkan
mereka merangkul gelaran juara Mini Konvensyen Kumpulan
Inovatif dan Kreatif (KIK) Peringkat Universiti Utara Malaysia
(UUM) 2016 yang berlangsung selama dua hari di Dewan
Seminar A, Pusat Konvensyen UUM. Kumpulan G-Hard yang
dianggotai tujuh ahli termasuk seorang fasilitator berjaya
menewaskan sembilan pasukan lain yang mewakili Pusat
Tanggungjawab (PTJ) masing-masing bagi merebut gelaran
juara dengan membawa pulang hadiah berupa wang tunai
berjumlah RM2,000, piala pusingan dan sijil penghargaan
pada majlis penutupan petang semalam.
Ketua kumpulan, Norhardi Saad berkata, mereka yang
mengetengahkan tajuk Kelewatan Mengaktifkan ID Pelajar
Baharu di Perpustakaan Sultanah Bahiyah tidak sangka akan
bergelar juara pada Mini Konvensyen KIK tahun ini. Selama
sebulan kami dikuarantin semata-mata ingin menjana idea
dalam penyelesaian masalah yang dihadapi oleh staf PSB
ketika mengaktifkan kad pelajar di PSB. Kami juga tidak
menduga dengan tajuk yang dibawa tidak kelihatan gah,
berjaya menambat hati juri, katanya.
Norhardi berkata, pihaknya sering menghadapi masalah
untuk mengaktifkan ID pelajar memandangkan ia mengambil
masa yang lama sehingga mencecah selama tiga hari.
Katanya, sebelum ini mereka terpaksa mengaktifkan kad
pelajar dengan menggunakan kaedah manual yang mana
staf perlu mengambil data pelajar secara terlebih dahulu
dan mengadakan bengkel bersama pelajar baharu. Hal ini
menyebabkan kelewatan dan banyak membuang masa yang
mana sepatutnya tempoh untuk mengaktifkan ID tersebut
hanya mengambil masa selama 30 saat setiap orang dan
semua urusan dapat disiapkan sekurang-kurangnya dalam
tempoh sehari sahaja.
Kini, masa dan tenaga dapat dijimatkan dan masalah
kelewatan terutama membabitkan pelajar baharu pada sesi
kemasukan bulan September dan Februari sudah dapat diatasi
dengan menggunakan sistem yang lebih efektif, ujarnya.
Bakal mewakili UUM ke peringkat kebangsaan, Norhardi
berkata, sebagai persediaan pasukannya akan memperbaiki
kekurangan yang terdapat dalam projek tersebut sehingga
mencapai kriteria yang ditetapkan. Majlis penutup Mini
Konvensyen KIK telah disempurnakan oleh Timbalan Naib
Canselor (Penyelidikan dan Inovasi), Prof Dr Noor Azizi Ismail
dan hadir sama Pengarah IPQ, Prof Madya Dr Haim Hilman
Abdullah. Prof Dr Noor Azizi berkata, amalan inovasi dan
kreativiti bukan sahaja mampu menggalakkan daya saing
sesebuah organisasi, malah memberi nilai tambah untuk terus
bersaing dalam menuju kejayaan dan kemajuan.
Ujar beliau, dalam Islam sendiri mementingkan kreativiti dan
inovasi untuk menghasilkan perbezaan yang mampu memberi
nilai tambah yang tinggi demi kecemerlangan perkhidmatan
yang disampaikan. Saya berharap semua kumpulan dapat
menggunakan platform ini untuk mendalami ilmu baharu
tentang inovasi dan kreativiti serta bergerak dalam satu
kumpulan ke arah menyokong hasrat murni organisasi,
katanya. Tempat kedua Mini Konvensyen KIK 4 telah dimenangi
Kumpulan Aura dari IPQ yang menerima hadiah berupa wang
tunai bernilai RM1,500 berserta sijil, manakala tempat ketiga
dimenangi oleh Kumpulan Energetic juga dari IPQ yang
menerima hadiah berupa wang tunai bernilai RM1,000 dan
sijil. Anugerah Terbaik bagi kategori Fasilitator dan Inovasi
diungguli oleh Kumpulan Energetic dan kategori Persembahan
dimenangi oleh Kumpulan Aura.
Mini Konvensyen KIK 2016 merupakan anjuran kali keempat
oleh IPQ bertujuan menggalakkan budaya inovatif dan kreatif
serta memberi peluang kepada warga UUM untuk menggilap
kebolehan dan kompetensi diri. Setiap pasukan telah dinilai
oleh juri-juri KIK dari Perbadanan Produktiviti Malaysia (MPC),
Wilayah Utara dan Institut Tadbiran Negara (INTAN), Kampus
Wilayah Utara. Pada majlis itu juga turut disampaikan anugerah
bagi Penilaian Amalan Berkualiti 5S 2015 yang dijuarai oleh DPP
Yayasan Al-Bukhary (Kategori DPP), Pusat Pengajian Psikologi
Gunaan, Dasar dan Kerja Sosial (Kategori Pusat Pengajian),
Pusat Ko-kurikulum (Kategori Jabatan B) dan UUM Press
(Kategori Jabatan A).
18
G-HARD WOWS JURY AT THE 4TH MINI ICC CONVENTION

18 February 2016 (Thursday) - Noteworthy creativity displayed
by G-Hard Team from the Sultanah Bahiyah Library (PSB) has
enabled them to grab the championship title during the 4th.
Mini Innovative and Creative Circle (ICC) Convention, Universiti
Utara Malaysia (UUM). The two-day Mini ICC Convention was
held at Seminar Hall A, Convention Center, UUM.
G-Hard, the seven-member team (including the facilitator);
defeated nine other teams representing various Centres of
Authority (PTJ). They took home a cash prize of RM2,000, a
challenge trophy and certificates.
G-Hard Team leader, Norhardi Saad said, their team decided to
focus on the delay in activating new student ID at the PSB. They
never expected to win the title at the Mini ICC Convention this
year. We spent one month in quarantine just for the purpose
of brainstorming ideas to help solve the problems faced by
PSB staff. We never thought that our ideas managed to grab
the attention of the jury, he said. The delay in activating new
student ID can be overcome especially for the September and
February intakes, he added. G-Hard will represent UUM at the
National ICC Convention.
The closing ceremony of the 4th ICC Mini Convention was
officiated by the Deputy Vice-Chancellor (Research and
Innovation), Prof. Dr. Noor Azizi Ismail. Also present at the
ceremony was the Director of IPQ, Assoc. Prof. Dr Haim Hilman
Abdullah. In his speech, Prof. Dr. Noor Azizi said, being innovative
and creative will intensify the sense of competitiveness in
an organisation. It also provides an added value to the
organisation to continue providing quality services. I hope
that all teams will use this platform to explore new knowledge
on innovation and creativity, he said.
The runner-up of the 4th. ICC Mini Convention is the Aura team
from the Institute of Quality Management (IPQ). They took
home a cash prize of RM1,500 and certificates. The second
runner-up is the Energetic team, also from IPQ. They took home
a cash prize of RM1,000 and certificates. The Best facilitator
award went to the Energetic team and the Best Presentation
went to the Aura team.
This is the fourth Mini ICC Convention organised by IPQ. The
convention aims to encourage innovative and creative
culture, and provides an opportunity for UUM staff to hone their
skills and improve their competencies. The presentation was
judged by the ICC jury from Malaysia Productivity Corporation
(MPC) Northern Region and the National Institute of Public
Administration (INTAN), Northern Regional Campus.
At the same ceremony, awards were also presented for the
winners of the 5S Quality Practice Evaluation 2015 i.e. DPP
Yayasan Al-Bukhary (Student Residential Hall Category), the
School of Applied Psychology, Social Work and Policy (School
Category), Co-Curriculum Centre (Department Category B)
and UUM Press (Department Category A).
24 Februari 2016 (Rabu) - Seramai dua puluh satu (21) orang

staf dari Pusat Budaya dan Seni (PBS), Universiti Utara Malaysia
yang diketuai oleh Pengarah PBS, En. Huzaidy Haji Hussain
telah mengadakan lawatan 5S ke Institut Pengurusan Kualiti
(IPQ), UUM bagi berkongsi pengalaman IPQ berkenaan 5S
mengikut kriteria Malaysia Productivity Corporation (MPC).
Majlis dimulakan dengan aluan oleh Pengarah IPQ, Prof.
Madya Dr. Haim Hilman Abdullah. Seterusnya tayangan
Montaj 5S IPQ dan pembentangan ringkas berkaitan aktiviti 5S
oleh Ketua Jawatankuasa Promosi, Puan Siti Khairunnisa Mohd
Nor. Turut berkongsi pengalaman adalah daripada semua
ketua zon dan ketua jawatankuasa 5S IPQ bagi membantu
PBS menghadapi lawatan audit MPC yang dijangka pada
bulan Oktober 2016.
Timbalan Pengarah Bahagian Sistem Kecemerlangan Kualiti
(BSKK), Dr. Noor Hasmini Abdul Ghani juga memaklumkan
kepada warga PBS bahawa IPQ akan mengeluarkan Buku
Panduan Kriteria Penilaian Amalan Persekitaran Berkualiti 5S
MPC Peringkat Universiti yang akan digunapakai oleh UUM
semasa Penilaian Audit Dalaman Universiti pada 17-31 Mei
2016.
Setelah selesai taklimat, warga PBS meneruskan sesi lawatan
ke sekitar pejabat IPQ bagi melihat persekitaran dan inovasi
yang dilaksanakan. Pengarah IPQ berharap lawatan ini
dapat meningkatkan lagi hubungan dua hala antara PBS
dan IPQ. Majlis diakhiri dengan sesi lawatan persekitaran di
dua bahagian IPQ itu Bahagian Pentadbiran dan Daya Saing
(BPDS) dan Bahagian Sistem Kecemerlangan Kualiti (BSKK).
IPQ SHARE 5S MPC AUDIT EXPERIENCE WITH PBS

24 February 2016 (Wednesday) A number of 21 staff from
the Art and Culture Centre (PBS) Universiti Utara Malaysia led
by the Director of PBS, Mr. Huzaidy Haji Hussain paid an official
visit to the Institute of Quality Management (IPQ), UUM to gain
insight regarding the experience on 5S audit in accordance to
Malaysia Productivity Corporation (MPC) criteria.
The event begin with a welcoming speech by the Director
of IPQ Assoc. Prof. Dr. Haim Hilman Abdullah. Later, IPQ 5S
Montage screening and a brief presentation related to 5S
activities by the Head of Promotion Committee, Puan Siti
Khairunnisa Mohd Nor. Zone leaders and IPQ 5S leading
committees also shared their experience to help PBS to deal
with MPC audit visits expected in October 2016.
Deputy Director of the Quality Excellence System Division
(BSKK), Dr. Noor Hasmini Abdul Ghani who was also present
informed that IPQ is coming out with 5S MPC Quality
Environment Evaluation Criteria Manual at the university level
which will be used by UUM during the University Internal Audit
Evaluation on 17-31 May 2016.
At the end of the briefing, delegation from PBS took a tour at
IPQ office areas to look at the environment and innovation
implemented. The Director of IPQ hopes the visit would be able
to strengthen the relationship between PBS and IPQ. The event
ended with a visit to the Administrative and Competitiveness
Division and Quality Excellence System Division.
IPQ BERKONGSI PENGALAMAN AUDIT 5S MPC BERSAMA PBS
19
IPQ ANJUR SEMINAR MEMBINA DAYA SAING ORGANISASI

UNTUK MENDEPANI ARUS GLOBALISASI
3 Mac 2016 (Khamis) - Institut Pengurusan Kualiti (IPQ) telah menganjurkan Seminar Membina Daya Saing Organisasi di Lost World
Hotel, Tambun, Perak baru-baru ini. Seminar ini telah memberi pendedahan kepada para peserta akan isu dan cabaran untuk
menjadi seorang pemimpin dan warga kerja yang kompetitif, penjenamaan organisasi dan kepentingan ICT dalam membina
daya saing kompetitif.
Pembentang kertas kerja pertama iaitu Dr. Noor Hasmini Abd Ghani telah mengupas isu, cabaran dan strategi membina jenama
organiasi. Pembentang kertas kerja kedua iaitu Prof. Madya Dr. Haim Hilman Abdullah pula mengupas isu dan strategi untuk
menjadi pemimpin berprestasi tinggi di semua peringkat pengurusan. Pembentang kertas kerja ketiga iaitu Dr. Mazni Omar
mengupas isu berkaitan strategi berorientasikan ICT dalam membina sebuah universiti bertaraf dunia.
Seminar ini banyak memberi input kepada saya. Tajuk bagi setiap slot juga amat menarik dan penceramah juga banyak
berkongsi video-video yang bersesuaian dengan topik-topik kertas kerja yang mereka bentangkan, ujar Cik Norzalida, salah
seorang peserta seminar. Seorang lagi peserta, En. Muhamed Nor Azman Nordin berkata, seminar ini mampu membuka minda
para perserta khususnya berkaitan cara membina kekuatan pasukan iaitu mampu mempertingkatkan mutu kerja dan juga
organisasi.
Seminar ini berjaya menyedarkan diri saya bahawa insan biasa juga boleh menjadi seorang yang hebat jika kita berusaha
bersungguh-sungguh dan pada masa yang sama berani menonjolkan bakat dan kelebihan diri yang mungkin selama ini
terpendam. Seminar ini juga berjaya dalam mengenengahkan input-input baru berkenaan pengetahuan dalam bidang
pemasaran dan juga ICT yang amat penting dalam tabdir urus organisasi hari ini, ujar En. Hairil Azuin, salah seorang peserta
seminar ketika diminta berkongsi pandangan. IPQ merakamkan setinggi-tinggi ucapan terima kasih kepada semua pihak yang
terlibat dalam menjayakan seminar ini dan diharapkan segala ilmu yang diperoleh dapat dimanfaatkan dalam meningkatan
prestasi kerja setiap peserta yang hadir.
IPQ ORGANIZES ORGANIZATION COMPETITIVENESS SEMINAR TO FACE GLOBALIZATION

3 March 2016 (Thursday) - The Institute of Quality Management (IPQ) has organized the Organization Competitiveness Seminar at
Lost World Hotel, Tambun, Perak. The seminar gave the overview of the issues and challenges to become a competitive leader
and staff, branding of an organization and the importance of ICT in building competitiveness.
The first presenter, Dr. Noor Hasmini Abd Ghani talked about the issues, challenges and organization branding strategies.
Meanwhile, the second presenter, Assoc. Prof. Dr. Haim Hilman Abdullah discusses the issues and strategies to be a prestigious
leader at all management level. Last but not least, the final presenter, Dr. Mazni Omar talked about issues related to ICT-oriented
strategies in building a world class university.
The seminar provides a lot of input to me. Each slot draws my full attention and the presenters shares interesting clips to us, says
Mrs. Norzalida, one of the seminar participant. Another participant, Mr. Muhamed Nor Azman Nordin said, this seminar is a mindopener to the participants, especially in building teamwork the ability to enhance work quality and the organization.
The seminar made me realize that ordinary person too can be great if he is willing to work hard and show his hidden talent
and potencies. The seminar highlighted new knowledge inputs especially in the field of marketing and ICT which is important in
todays organization governance, said Mr. Hairil Azuin, one of the participants during a sharing session. IPQ would like to extend
our highest gratitude to everyone involved to the realization of this seminar. Hopefully the knowledge will be able to benefit the
participants.
20
IPQ JADI BENCHMARK

AGENDA 5S
U
K
M
6 Mac 2016 (Ahad) - Seramai 21 warga Pusat Pembangunan

Profesional dan Kepimpinan, Universiti Kebangsaan Malaysia
(UKM) telah mengadakan lawatan ke Institut Pengurusan
Kualiti (IPQ) baru-baru ini. Lawatan kerja yang diketuai oleh
Pengarah, Prof. Madya Dr. Rohayu Abdul Ghani bertujuan
untuk menimba pengalaman dan perkongsian maklumat
berhubung pelaksanaan pengurusan Amalan Persekitaran
Berkualiti (5S/QE) di IPQ khususnya dan UUM amnya.
Ketibaan delegasi disambut oleh Pengarah IPQ, Prof.
Madya Dr. Haim Hilman Abdullah, pihak pengurusan dan
Ahli-ahli Jawatankuasa 5S IPQ. Majlis dimulakan dengan
pembentangan fungsi serta peranan IPQ oleh Pengarah
IPQ, Prof. Madya Dr. Haim Hilman Abdullah. Seterusnya
tayangan Montaj 5S/QE IPQ dan pembentangan ringkas
berkaitan aktiviti 5S oleh Timbalan Pengarah Bahagian Sistem
Kecemerlangan Kualiti merangkap Pengerusi 5S IPQ, Dr. Noor
Hasmini Abd Ghani.
I am really interested in the management and the 5S

acculturation at IPQ especially and UUM. I would like to
challenge members of the Professional Development
and Leadership Centre to put the efforts to obtain 5S MPC
certification this year, says Assoc. Prof Dr. Rohayu Abdul
Ghani in her speech.
The Director of IPQ hopes the visit will strengthen the twoway relationship between Professional Development and
Leadership Centre, UKM and IPQ. The event was concluded
with visiting session to IPQ divisions Division of Administrative
and Competitiveness (BPDS) and Division of Quality Excellence
System (BSKK).
Saya amat tertarik dengan pengurusan dan pembudayaan

5S di IPQ khususnya dan UUM amnya. Saya ingin memberi
cabaran ini kepada semua warga Pusat Pembangunan
Profesional dan Kepimpinan agar kita turut berusaha bagi
mendapatkan persijilan 5S MPC pada tahun ini juga, ujar
Prof Madya Dr. Rohayu Abdul Ghani ketika menyampaikan
ucapan.
Pengarah IPQ berharap lawatan ini dapat meningkatkan lagi
hubungan dua hala antara Pusat Pembangunan Profesional
dan Kepimpinan, UKM dan IPQ. Majlis diakhiri dengan sesi
lawatan persekitaran di dua bahagian IPQ itu Bahagian
Pentadbiran dan Daya Saing (BPDS) dan Bahagian Sistem
Kecemerlangan Kualiti (BSKK).
IPQ BECOMES THE BENCHMARK FOR UKM 5S AGENDA

6 March 2016 (Sunday) - A number of 21 staff from the
Professional Development and Leadership Centre (UKM)
visited the Institute of Quality Management (IPQ). The working
visit led by the Director, Assoc. Prof Dr. Rohayu Abdul Ghani
aims to enhance the experience and knowledge sharing
about the implementation of Quality Environment Practices
management (5S/QE) at IPQ specifically and UUM in general.
The delegation was welcomed by the Director of IPQ, Assoc.
Prof Dr. Haim Hilman Abdullah, the management and IPQ
5S Committees. The event started with a presentation of the
functions and roles of IPQ by the Director, 5S/QE montage
screening and a brief presentation about 5S activities by the
Deputy Director of Quality Excellence System, also IPQ 5S
Chairperson, Dr. Noor Hasmini Abd Ghani.
21
ACCOUNTING & FINANCE
KEKAL
200 TERBAIK QS WORLD

UNIVERSITY RANKINGS BY
SUBJECT 2016
23 Mac 2016 (Rabu) - Subjek Accounting & Finance sekali lagi
tersenarai dalam kelompok 200 terbaik dunia untuk QS World
University Rankings by Subject 2016 berdasarkan keputusan
yang dikeluarkan pada 22 Mac 2016 melalui laman web www.
topuniversities.com.
Ini kali kedua berturut-turut subjek Accounting & Finance
tersenarai dalam kelompok 200 terbaik dunia setelah pada
tahun 2015 berada di kedudukan yang sama.
Pada tahun 2016 QS menyenaraikan 42 subjek, bertambah
sebanyak 6 subjek berbanding tahun sebelumnya. Sebanyak
2,691 daripada 4,226 universiti telah dinilai berjaya melepasi
kelayakan penilaian, daripada jumlah tersebut 945 universiti
telah tersenarai.
QS World University Rankings by Subject mengambil kira
empat indikator utama iaitu Academic Reputation, Employer
Reputation, Citation per Paper dan h-index. Namun demikian,
setiap subjek yang dinilai mempunyai pemberatnya tersendiri.
Selain subjek Accounting & Finance yang tersenarai, sembilan
lagi subjek yang telah berada dalam senarai radar QS World
University Rankings by Subject ialah Modern Languages,
Computer Sciences & Information System, Mathematics,
Business & Management Studies, Communication & Media
Studies, Development Studies, Education, Economics &
Econometrics, dan Social Policy & Administration.
Modern Languages, Computer Sciences & Information System,

Mathematics, Business & Management Studies, Communication
& Media Studies, Development Studies, Education, Economics
& Econometrics, dan Social Policy & Administration were the
other 9 subjects listed within the radar of QS World University
Rankings by Subject.
IPQ as the secretariat would like to express our heartiest
congratulations to the School of Accounting, School of
Banking and Finance and Islamic Business School which
indirectly contributed to this success. IPQ hopes this success
will be able to encourage other Schools to keep striving and
plan their strategies to ensure their subjects to be listed in the
near future.
IPQ sebagai sekretariat merakamkan ucapan tahniah kepada

Pusat Pengajian Perakaunan, Pusat Pengajian Perbankan
dan Kewangan, dan Pusat Pengajian Perbankan Islam yang
secara tidak langsung menyumbang kepada kejayaan ini. IPQ
berharap kejayaan ini menjadi pembakar semangat kepada
rakan-rakan di Pusat Pengajian lain untuk terus berusaha dan
merangka strategi bagi memastikan subjek pusat pengajian
tersenarai pada masa akan datang
ACCOUNTING & FINANCE REMAIN IN WORLDS TOP 200

QS WORLD UNIVERSITY RANKINGS BY SUBJECT 2016
23 March 2016 (Wednesday) - UUM Accounting & Finance
subjects once again made it to the top 200 worlds best
QS World University Rankings by Subject 2016. The result was
released on 22 March 2016 at www.topuniversities.com.
This is the second time in a row, UUMs Accounting & Finance
subjects made it into the worlds top 200 since 2015 at the
same position. In 2016, QS has listed another 6 additional
subjects to the rankings. 2,691 out of 4,226 universities passed
the qualification assessment and only 945 universities were
listed successfully.
QS World University Rankings by Subject takes into account four
main indicators - Academic Reputation, Employer Reputation,
Citation per Paper and h-index. However, each subject was
assessed with its own weightings.
22
KENALI RAKAN IPQ ANDA
DR. MOHAMAD FAIZAL BIN AHMAD

ZAIDI
Reality is a projection of your thoughts or
the things you habitually think about
Mohamad Faizal merupakan anak ketiga
daripada lima orang adik-beradik. Beliau
dilahirkan di Sibu Sarawak dan kerjaya
beliau di UUM bermula sebagai tutor di
Fakulti Pengurusan Teknologi pada tahun
2005. Beliau yang berkelulusan doktor
falsafah dalam bidang pengurusan
teknologi merupakan pensyarah kanan
di Pusat Pengajian Pengurusan Teknologi
dan Logistik, Kolej Perniagaan. Beliau
menumpukan kajiannya dalam bidang
keupayaan dan inovasi teknologi. Pada
tahun 2016, beliau ditempatkan di
Bahagian Sistem Kecemerlangan Kualiti,
Institut Pengurusan Kualiti UUM sebagai
pengurus kecemerlangan kualiti.
LIEYANA TEO BINTI MOHD ZULKIFLI TEO
NORSAADAH BINTI MAT ALI
There is no mistake so great other than

the mistake of not going on
You never know how strong you are until

being strong is the only choice you have
Lieyana dilahirkan pada 27 November 1986

di Medical Centre Melaka dan sekarang
menetap di Changlun, Kedah. Anak sulung
daripada pasangan Encik Mohd Zulkifli
Teo Abdullah dan Puan Nor Rani Jaafar
@ Rahim ini berkelulusan Sarjana Muda
Sains serta Pendidikan (TESL) dari Universiti
Teknologi Malaysia. Beliau mula bertugas
di Universiti Utara Malaysia sejak tahun 2011
dan kini ditempatkan di Institut Pengurusan
Kualiti (IPQ) sebagai Penyelaras Bahasa
Inggeris di Bahagian Pentadbiran Daya
Saing (BPDS) sejak Januari 2016.
Norsaadah dilahirkan pada 27 Disember

1984 di Marang, Terengganu dan
merupakan anak bongsu daripada 8
orang adik-beradik. Beliau kini menetap di
Changlun, Kedah. Ibu kepada dua orang
anak ini berkelulusan Ijazah Sarjana Muda
Matematik Pengurusan dari UiTM, Shah
Alam. Mula bertugas sebagai Penolong
Pegawai Perangkaan di Universiti Utara
Malaysia pada tahun 2007 dan kini di
tempatkan di Bahagian Perancangan
Korporat, Institut Pengurusan Kualiti.
ROZAIME BINTI ILYAS
HARISHAH BINTI AHMAD

The best preparation for tomorrow is
doing your best today
Push yourself, because no one else is

going to do it for you
Harishah dilahirkan pada 09 April 1969 di

Kampung Paya Nongmi, Changlun Kedah
dan sekarang menetap di Kampung Hilir,
Jelempok, Perlis. Beliau merupakan anak
ketiga dari lima adik-beradik. Beliau mula
berkhidmat di Universiti Utara Malaysia
pada Januari 2002 sebagai Pembantu
Tadbir (Perkeranian/Operasi) di Fakulti
Perakaunan dan kemudian bertukar ke
Pejabat Penolong Naib Canselor, UUM
COB bermula dari tahun 2008 hingga 2013.
Pada Disember 2013 hingga kini, beliau
berkhidmat di Institut Pengurusan Kualiti
(IPQ).
Rozaime dilahirkan pada 19 Julai 1982 di

Kuantan, Pahang dan sekarang menetap
di Changlun, Kedah. Beliau merupakan
anak bongsu daripada 4 adik-beradik.
Beliau telah berkhidmat selama 15 tahun
di Institut Pengurusan Kualiti (IPQ), Universiti
Utara Malaysia sebagai Pembantu Tadbir
(Perkeranian/Operasi). Mula ditempatkan
di Unit Kualiti Dalaman (UQD)
tahun
2001, Unit Pentadbiran pada tahun 2006,
Bahagian Akreditasi dan Penarafan pada
tahun 2014, Bahagian Daya Saing Global
(BDSG) pada tahun 2015 sehingga kini.
23
NORSILA BINTI ELLIAS

Together everyone achieves more
Norsila dilahirkan pada 15 November
1978 di Kampung Tanah Merah Pendang
dan sekarang menetap di Sintok, Kedah.
Anak sulung kepada pasangan Encik
Ellias bin Darus dan Puan Munah binti
Chik. Beliau telah berkhidmat selama 12
tahun di Universiti Utara Malaysia dan
kini ditempatkan di Institut Pengurusan
Kualiti (IPQ) sebagai Pembantu Tadbir
(Pengkeranian/Operasi) di bahagian
Sistem Kecemerlangan Kualiti sejak
Januari 2014.
IPQ klik
Jan-Mac 2016
Majlis Bacaan Yassin setiap hari selasa di Bilik

Mesyuarat Utama IPQ
Sesi penyerahan bantuan kepada mantan

staf IPQ, En. Imran Ismail
Majlis Grand Dinner IPQ di Sunway Lost World Hotel, Tambun Ipoh
Majlis Bacaan Yassin dan tazkirah yang diadakan di
IPQ pada setiap hari Selasa jam 8.30 pagi
IPQ menerima 2 pelajar Mobiliti dari

UNIKOM, Bandung
Senamrobik bersama staf IPQ yang diketuai oleh

En. Shahrin Azly

Buletin Ipq Bil 4. Edisi 1 2016

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FOCUSED. ACCURATE. SHARP. TIMELY

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Depending on ones level of intelligence, one may be able

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But exercise as a soldier in the war against cancer? It seems to be,