Beruflich Dokumente
Kultur Dokumente
Slingbox, SlingPlayer, SlingPlayer Mobile, SlingStream, and SlingBar are the property of
Sling Media, Inc.
Apple, Apple TV, iPod, iPod Hi-Fi, iTunes, Mac and Macintosh are registered trademarks of
Apple Inc.
All other products and services, screen images, logos, and trademarks are the property of their
respective owners. All names used are fictitious and the similarity to any person living or dead
is strictly coincidental.
SlingPlayer uses the SoundTouch Sound Processing Library, which is licensed under the terms
of the GNU Lesser General Public License.
(http://sky.prohosting.com/oparviai/soundtouch/#license)
SoundTouch Library Copyright © Olli Parviainen 2001-2007.
All video images are simulated.
2
Table of contents
What you need to know NOW .......................................................................... 7
What you need for viewing at home .................................................................................................... 7
A Slingbox ............................................................................................................................................ 7
SlingPlayer software for the Macintosh .............................................................................................. 7
A router, or a combined modem/router ................................................................................................ 7
A flashlight ........................................................................................................................................... 8
A Macintosh computer on a home network ......................................................................................... 8
Why these specifications matter .................................................................................................. 8
What you need for viewing away from home .................................................................................. 10
SlingPlayer or SlingPlayer Mobile software ...................................................................................... 10
A high-speed (broadband) Internet connection at home ................................................................... 11
A high-speed connection to the Internet wherever you’re viewing remotely ................................... 11
Connecting your Slingbox .................................................................................................................... 12
Before you connect any cables—get a flashlight ............................................................................. 12
Next, connect the cables .................................................................................................................... 12
Connect the IR Blaster ........................................................................................................................ 13
How does it all work? ........................................................................................................................... 14
How does it work when I watch at home? ........................................................................................ 14
How does it work when I do remote viewing? .................................................................................. 14
What’s the secret? .............................................................................................................................. 15
Where will you watch your TV? ......................................................................................................... 15
Page 3
If you watch more than one Slingbox ................................................................................................ 27
Where things are in SlingPlayer ........................................................................................................ 27
SlingPlayer controls ............................................................................................................................ 28
Parking SlingPlayer windows ............................................................................................................. 29
Changing Aspect Ratio ....................................................................................................................... 30
Audio options ..................................................................................................................................... 31
Muting and unmuting audio ........................................................................................................ 31
Audio only.................................................................................................................................... 31
Using SlingRemote ................................................................................................................................ 31
Resizing SlingPlayer ........................................................................................................................... 33
Control Mode ...................................................................................................................................... 33
Viewing your Slingbox over the Internet .......................................................................................... 34
The remote viewing experience ......................................................................................................... 34
Page 4
“Change Name and Passwords” ................................................................................................. 49
“Change Audio/Video Setup”...................................................................................................... 50
“Change Network Settings”........................................................................................................ 50
“Update Slingbox Firmware”....................................................................................................... 51
Information ......................................................................................................................................... 51
Troubleshooting ................................................................................................ 59
Solving problems ................................................................................................................................... 59
I see green lines onscreen/I hear sound but I see no video .............................................................. 59
I can’t change some settings/preferences, they’re grayed out ......................................................... 59
SlingPlayer Remote won’t control my device, but I can see video .................................................... 60
I can’t see my Slingbox in the Slingbox Directory/
My security or firewall software keeps popping up an alert ............................................................. 60
I can’t get remote viewing to work .................................................................................................... 60
Index ................................................................................................................... 64
Page 5
1
Chapter
What you need to know NOW
Thanks for buying a Slingbox™. We know you want to see it in action, so let’s get
started.
For information on using SlingPlayer for the Macintosh with your Apple TV™,
Front Row, iPod ® Universal Dock or iPod HiFi™, see our web site:
http://us.slingmedia.com/page/support.html
A Slingbox
Any of these models:
A flashlight
It’s probably dark behind your TV and behind your router. A flashlight will help you
connect the cables easily and correctly.
Any Intel processor 512 MB The maximum resolution of your monitor 10.4.7 and above
Tip:
What’s resolution?
Resolution is the number of pixels in an image (a pixel is one of those tiny dots on
your computer screen). In the previous table, resolution is shown as the number
of pixels in the width of the image, and then the number of pixels in the height of
the image.
When the two numbers are multiplied, you get the total number of pixels in an
image. The more pixels that are in an image of a particular size, the better the
image looks.
In practical terms, resolution refers to the level of detail in an image. The images
below simulate a low, medium and high resolution picture of a flower.
Low Resolution Medium Resolution High Resolution
Note that resolution is independent of size—if you enlarge a low resolution video,
the pixels get further away from each other and the picture looks worse. If you
reduce the size of a low resolution image, the pixels get closer together and the
image will probably look better.
Your computer’s processor and memory configuration determine the resolution of
the video image in SlingPlayer.
If you want, you can configure your Slingbox and router using a PC, and then watch
your Slingbox on a Mac. Follow the installation and configuration instructions that
come with SlingPlayer for the PC, and then install and run SlingPlayer for the
Macintosh. If your Mac is at home, on your home network, SlingPlayer will
automatically find your Slingbox on the network. If your Mac is away from home, see
“What you need for viewing at home” below.
Note:
You don’t need to leave your TV on to view the Slingbox remotely. You don’t need
to leave your home computer on, either, unless you’re using SlingPlayer to control
your Mac at home with Apple’s Front Row.
Your Slingbox, router, and modem must stay on. They must remain connected to
your home network.
You also don’t need to bring your Slingbox with you when you travel to watch your
TV. Your Slingbox stays at home and sends its signal through your home network,
then through your router and then out to the Internet.
Note:
SlingPlayer Mobile works with your current mobile carrier. It does not require a
separate mobile service.
Contact your existing mobile carrier for information about your particular data plan. An
unlimited broadband data plan is highly recommended. Mobile carriers usually have a
separate plan for data that doesn’t impact the minutes you use for phone calls.
Note:
A slow Internet connection at home can affect picture quality when using
SlingPlayer remotely.
The typical home broadband service has one “downstream” bandwidth and a different
“upstream” bandwidth (Bandwidth refers to the speed and the amount of data being
transferred.).
Usually the downstream bandwidth is faster—often by a big margin—than the
upstream bandwidth. This allows you to quickly download big web sites and large files
from the Internet. What you typically upload typically are much smaller files, such as
emails and text documents. Uploading, in most cases, requires much less bandwidth.
When you’re viewing your Slingbox remotely, it’s uploading data, so the faster the
upstream rate, the more video data your Slingbox can send out to the Internet. An
upstream bandwidth of 256 Kbps (Kilobits per second) or more is recommended.
Check with your ISP to find out what your broadband upstream bandwidth is, and to
discuss upgrading to a speedier service, if necessary.
If you’re not sure about the different types of connections, see “Connector
glossary” on page 57.
If you have more than one Slingbox, see “Adding another Slingbox to your
Slingbox Directory” on page 53.
If you don’t have your Quick Start Guide, they’re also available online:
http://us.slingmedia.com/page/documentation.html
Tip:
QuickTime® tutorials that step you through the process of setting up your
Slingbox TUNER, Slingbox AV or Slingbox PRO are available on our web
site. Look for them under “Top Tutorials” on this page:
http://us.slingmedia.com/page/support
With remote viewing, it gets even more exciting—you can watch your TV almost
anywhere. Just imagine all of the places that you can watch your TV:
• While you’re on the other side of the globe in a hotel room with broadband,
you can watch the TV news and sports from your home town.
• While you’re out of town, at an Internet cafe.
• When you’re commuting on a train that offers wireless service.
• While you’re waiting in an airport lounge. If they have broadband, you can
pass the time watching one of your movies.
Tip:
Here’s a non-technical explanation of DHCP
Your network is a lot like a small community. The mayor and postmaster for this
community is your router. In order for “packages” (electronic signals) to be sent
and delivered properly, each community member (each device) must have a
unique address. Being the postmaster, your router is also in charge of assigning
these addresses. When you enable DHCP, you tell your router that it’s time to
make sure that all of the community members have a unique address (an IP
address) and if there are new community members (like your new Slingbox) to
give them an address, too.
Note:
If you have an Airport Extreme, see the documentation that came with it for
information on setting it up to enable DHCP.
There’s additional information on setting up an Airport Extreme on our Support
web site. Search for “Airport Extreme” on this web page:
http://us.slingmedia.com/page/support.html
If you need more information during setup, click the Help button. It’s at the bottom of
each screen.
Your browser may open the file for you if you’ve set it to automatically open
“safe” files.
3. When you click Agree, the .dmg file opens and the SlingPlayer disk image
appears on your desktop.
4. A window opens, showing you the icon for the application and an icon for
the documentation. Drag the icon for the Application into your Applications
folder. You can place the documentation anywhere on your computer.
6. After you’ve gone through the setup assistant and you watch your Slingbox
for the first time, you’re asked to register. Follow the onscreen instructions.
One of the first things that you’re asked to do is check for updates. This is always a
good thing to do, and the Setup Assistant makes it easy.
When you click the Check for Updates Now! button, a browser window automatically
opens to the Sling Media Check for Updates web page. If you currently have the latest
SlingPlayer software that’s available, the page that’s displayed tells you so.
If the cables for your Slingbox are connected correctly, video starts streaming in the
Setup Assistant window.
If you don’t see any video in the Setup Assistant window, recheck your connections.
and make sure all the cables are securely fastened. If the Slingbox has been previously
configured, you may need to enter your Slingbox password before you see video.
.
Note:
If you prefer, click the Mute Audio button to mute the sound while you’re setting
your SlingPlayer up. The Mute Audio button appears on each screen, so you can
always change your mind if you like.
Your Slingbox shares your TV’s video source, usually using one of the three methods
displayed in this window:
Connection Description
RF/Coaxial Cable. If you have cable service or your own TV antenna, usually you’ll
connect using coaxial cable (sometimes called just “coax”). Coaxial cable is easy to
spot: it has a highly-visible center wire protruding from each end, and almost always
has threaded caps at each end as well.
Composite. If you use a TiVo, or some satellite TV services, your TV probably gets its
signals via “composite” cabling that consists of three separate cables, one cable
with a red connector, one with a white connector, and one with a yellow connector.
All you have to do to connect composite cable wiring is press the connections firmly
in place.
S-video S-video. Costlier video equipment often uses this kind of cabling.
S-video cables have multi-pin connectors. Since they carry no sound, they are used
in conjunction with red and white audio cables, as shown (The diagram shows a
composite cable being used with S-video. The yellow connector is not used).
Important:
Make sure you specify the correct brand and model for your video source. If
you’re in doubt, look on the underside of the device, or check the box that the
device came in. It’s important that you enter this information correctly. Your
Slingbox uses this information to display the correct remote control for your
device (In almost all cases, it is an exact on-screen duplicate of your actual
remote control.).
Once you’ve finished setting up your Slingbox, if the incorrect remote control
appears onscreen, check to make sure that you told the Slingbox the correct
brand and model.
Remote viewing
You do remote viewing when you watch the video device connected to your Slingbox
outside of your home network. You do this, for example, when you watch on a laptop
in a hotel room halfway around the world.
If you plan to watch your Slingbox outside of your home network, select the box on
the Remote Viewing screen during setup.
Port forwarding
Part of configuring your router involves setting up what’s called “port forwarding.” Port
forwarding allows remote devices (like a computer located away from your home, or
your mobile phone) to connect to a specific device (like your Slingbox) within your
home network.
Tip:
Here’s a non-technical explanation of port forwarding
Again, your network is like a small community. Normally, the entrances (the ports)
to your home network are closed to anything from the Internet that tries to control
anything on your home network. These entrances are kept closed by the mayor
and postmaster (your router).
When you enable port forwarding, your router will open one of these entrances
only to those who have the proper “key.” In this case, SlingPlayer wants to enter.
To make sure that the entrance is open only to the right people and to limit their
access, SlingPlayer forwards the unique Slingbox ID, along with your Slingbox
password. When this forwarded information gets to your router, it opens the
entrance (the port).
Using your unique Slingbox ID, SlingPlayer automatically “finds” your Slingbox
regardless of its location.
If you didn’t write down your Slingbox ID during setup, you can access it again, as long
as you’re on your home network. See “Locating your Slingbox ID” on page 26.
Tip:
If you can, set up your remote device and test everything before you travel. You
don’t want to get to a hotel room far away and then realize that your Slingbox isn’t
plugged in.
Streaming This is the video bit rate. You can show or hide this number
bit rate by going to the View menu and selecting Show Statistics.
SlingBar left/right Parks SlingBar on the left or the right side of the screen.
Start/stop button Starts and stops streaming from your Slingbox. If you have
more than one Slingbox in your directory, you’ll be
prompted to choose one when you click the start button.
When you’re viewing video, the button looks like this .
Click it to stop the video.
Show additional If all of your Favorites in a particular list don’t fit within one
Favorites in this row, you can access them by clicking this triangle.
list
Note
You can also mute audio by clicking the speaker icon in the SlingPlayer window
(It’s to the left of the volume slider).
Audio only
You can also choose to stream only the audio (without video). This is useful when you
are streaming in a place where there’s a slow or poor-quality Internet connection, or
when you are listening to music only and do not want to clog the network.
To listen in audio only mode:
• Go to the Audio menu and select Audio Only.
The main SlingPlayer screen is replaced by an image of a speaker and only
the audio is streamed.
Using SlingRemote
SlingPlayer includes SlingRemote, an on-screen remote control that you use just like
the real remote control that you hold in your hand. SlingRemote displays the correct
remote control on screen, regardless of which video source you’re currently using.
For example, if you’re using a TiVo DVR, the SlingRemote looks and functions just like
the remote control that is supplied with the version of the TiVo DVR that you have. If
you’re using your DVD player, then the on-screen SlingRemote image looks and
functions just like the familiar remote that you use with your DVD player. And so on.
If you’ve parked SlingPlayer, or have reduced the SlingRemote window, you may not
be able to see the full remote control. If you can’t see the entire remote control image,
move the remote up and down by clicking the triangles at the top of the window.
You can also expand the SlingRemote window by dragging the resize handle at the
bottom of the window.
If you want to use menus instead of the buttons on your remote control, they can be
accessed by clicking the Remote button at the top of the remote control window.
Tip:
Many SlingRemote buttons have their own keyboard shortcuts. For example, you
can use the arrow buttons on your keyboard to navigate in your remote. You can
see these keyboard shortcuts when you select things in the Remote menus.
Note that our SlingPlayer software contains the remote control images for a large
number of video devices. However, it isn't possible for the SlingPlayer software to
display a remote control replica for every possible video device. If a remote control
image isn't available, SlingRemote displays a generic remote control image. This
generic image contains the basic functions you'll need as you watch your TV remotely.
By customizing your Favorites bar(s) with additional controls, you can increase your
convenience even more.
Click and
drag on the
edge to
expand it.
Control Mode
SlingPlayer is equipped with a feature called the Control Mode, which you can use to
switch between channels faster. Control Mode is also useful with your DVR, DVD
player, or VCR for extra control when locating a specific scene. While Control Mode
provides faster response times, it may also result in temporarily jittery video.
Control Mode can be set to Automatic or Manual:
• Automatic (default): When you select any SlingRemote button, SlingPlayer
automatically toggles into Control Mode to give you fast response. It
toggles back out of Control Mode when you’re done using SlingRemote.
• Manual: If you choose Control Mode from the Slingbox menu, your
Slingbox will remain in Control Mode until you deactivate it by choosing
Control Mode from the menu again. Manually selecting Control Mode can
be helpful when you’re focusing on controlling a device, such as finding a
specific scene in a video.
Important:
If you want to watch your SlingPlayer remotely on a remote computer or remote
mobile device, SlingPlayer must be installed on that computer or device.
Note:
As you watch TV with your Slingbox, it’s actually controlling the TV source (DVR,
DVD player, tuner, VCR, etc.) that it’s connected to. This means is that if anyone is
watching the TV that’s sharing that source with the Slingbox, there may be a
battle.
As you change channels, fast-forward, set recording options, and so on, anyone in the
room watching the video source will see the changes you make—just as if you were
in the room using the actual remote control. And you’ll see remote control commands
that they make, too. (The Volume and Mute settings work independently.)
Favorites
One of the most useful customizations is adding Favorites buttons. These buttons act
like one-click shortcuts, or “presets” for channels or controls. You can dress up
Favorites buttons by having them display the icons of the channels they take you to.
SlingPlayer offers many popular channel logos, but if you can’t find the one you want,
you can use your own custom picture as a channel logo.
Favorites buttons aren’t limited to changing channels. You can also use them for control
functions, such as Channel Up and Channel Down.
For quicker access, you can group Favorites buttons into sets, called Favorites Bars.
For example, you can combine all the sports channels into one Favorites Bar, and the
news channels into another.
2. From the SlingPlayer window, click the icon. It’s below the video.
The Favorites window opens.
Tip:
You can make any onscreen remote more useful by adding controls to your
Favorites.
Click here
Important:
The new Favorites Bar is not saved unless you add at least one button to it.
Important:
When you delete a Favorites Bar, you also delete the channel buttons and the
control buttons belonging to that Favorites Bar.
Tip:
You can also download additional Favorites Bars from:
http://us.slingmedia.com/page/slingcentral.html
Important:
Some preference buttons and options may be unavailable and grayed out if you’re
watching something in SlingPlayer. Click the Stop button in the SlingPlayer main
window to enable changing these preferences.
“Warning”
• Before switching to full-screen. This warning appears when you attempt
to watch your Slingbox at different resolutions than normal TV. Deselect this
option to stop seeing the warning.
• When Control Mode is enabled. The SlingStream Control Mode
technology gives you rapid response when you are changing channels or
otherwise controlling your cable/satellite box or DVR. However, this faster
response time may result in temporarily jittery video. You can choose to
have this alert display to remind you to turn Control Mode off to return to
normal viewing mode.
• When video quality problems are detected. SlingPlayer can detect if your
video quality has problems. It can also alert you to such problems if you
enable this option. Deselect this option to disable this feature.
“Other options”
• Automatically reconnect to last Slingbox when starting SlingPlayer.
Select this option, and whenever you launch the software, SlingPlayer
reconnects to the last Slingbox you were watching. If you only have a single
Slingbox, you may want to select this to streamline launching SlingPlayer.
• Select Language. You can change your language settings in SlingPlayer.
Select the language of your choice from the drop-down list. Select Auto
selection to base the language on the language of the operating system.
SlingStream optimizes your viewing experience. But you can also choose custom
settings if:
• you have more than average bandwidth available for your video stream.
• you want to see the stream with a specific resolution.
• you want to know the characteristics of what you’re watching.
• you don’t want the SlingPlayer software to consume more than a certain
bandwidth.
• you still see a poor video quality image with SlingStream set to the default
options.
First, here’s how to make changes. An explanation of all of the terms and options in
these windows follows the steps.
To change the Video Preferences:
1. Select Preferences from the SlingPlayer menu.
2. The SlingPlayer Preferences window opens.
3. Click Video.
4. Change the settings you wish, as described in the paragraphs below.
5. When you’re done, click OK to save the changes.
“Buffer settings”
You can change buffer settings from automatic to manual. Here’s an explanation of
what’s controlled by this option.
People often save money in savings accounts to protect them in case of unexpected
expenses. If there is an unexpected expense, they can take money out of the savings
account to cover the expense, rather than running out of money.
A buffer works in the same way. SlingPlayer tries to receive your video content faster
than it needs to display it, so it can store the extra—and always have just a bit more
content than is needed at any one time. If the Internet connection that SlingPlayer is
“SlingStream”
For most people the original settings that SlingPlayer came with are best. But you can
also change how the video stream is delivered to you if you like.
• Optimizer enabled. SlingStream is Sling Media’s patented technology. It
keeps the video playing smoothly, even in low or varying bandwidth
situations, without rebuffering.
• Fast start enabled. This will allow you to enjoy video as soon as you select
a Slingbox and press Start. You can enable this only if you enable
SlingStream.
When you first connect to your Slingbox, you may see the word
“Optimizing...” in the SlingPlayer status display. When fast start is active,
SlingPlayer connects and begins streaming video as soon as possible but
you may see lower quality video for the first few moments. When you
disable fast start, you have to wait for the buffer to fill up before video
playback begins. While the buffer fills, you may not see any video. You
should only disable fast start if you're having serious video playback
problems, or if you’re dealing with audio streams where the effect of fast
start is more noticeable. Audio streams may play more slowly while fast
start is on.
• High-Quality for local network viewing. High-Quality mode provides the
best video possible but it uses a lot of bandwidth. A LAN (a Local Area
Network), like your home network, in most cases, can accommodate this
high bandwidth, so this box is selected by default. Typically, the video and
audio information doesn’t need to travel very far over a LAN and therefore
doesn’t need to be compressed very much.
Even when you’re at home, if you see video quality problems when you
view SlingPlayer (such as jumpy video, out-of-sync audio, or color that looks
“chunky” or doesn’t transition correctly) you should deselect the box.
Connection preferences
Some companies use firewalls to prevent unauthorized entry into their network
systems. This might cause trouble if you’re trying to use your Slingbox from the office.
If you’re having trouble connecting to your Slingbox at work, try to connect to a Web
site from which video is playable. If you can’t stream from this site, you may not be
able to stream your in-home Slingbox from the office.
Additionally, some office locations use proxy servers for security between office
workstations and the Internet.
If you use a proxy server to connect to the Internet, you may need to enter this
information if you are having trouble viewing your Slingbox.
To enter proxy server information:
• Slingbox Alias
Here, you enter the alias for your Slingbox. An alias is the name that appears
in the Slingbox Directory. You can name your Slingbox according to where
it’s located in your house, for example. The alias that you type in here may
be the same as or different from your Slingbox’s name. If you have more
than one Slingbox, you can use aliases to help you distinguish between
Slingboxes with similar names.
• Password
Enter your password here. By default, the password that you enter is
assumed to be your user password. If you want to log in as Administrator,
select the checkbox.
Configuration
When you click Configuration in the Slingbox Info window, you can change the
following:
Important:
Select a unique password (both user and administrator) for your Slingbox. This
will also reduce the chances of someone else using your Slingbox without your
permission.
A good way to create a unique password is to use the first letters of the words in a
saying or the first letters of the words to a song. To make these passwords harder to
guess, add some numbers in the middle of them.
Here are a few tips for creating and safeguarding your password:
• Change your passwords periodically.
• Don’t share your passwords with others.
• Avoid words in the dictionary, first names, pet’s names and so on.
• Use a good mix of upper case and lower case letters and numbers.
Additional audio settings are available. To change these, go to the Player menu and
select Audio.
Information
The Information window summarizes your Slingbox and SlingPlayer configurations. It’s
helpful if you need to call Customer Support. The settings that you see here cannot be
changed from this window.
To open Slingbox Directory, go to the Window menu and select Slingbox Directory.
You can also open the Slingbox Directory using the keyboard shortcut, D.
The following table describes what’s shown in the Slingbox Directory.
A Slingbox with a red light. This Slingbox is unavailable. It’s being used by someone
else.
A Slingbox with the light off. This Slingbox is outside of your current network.
If you’re viewing remotely, this Slingbox is typically your
Slingbox at home. To see if it’s available, select it, and
then click Watch.
Alias A Slingbox that you’ve manually Typically, if you’re viewing remotely, your Slingbox at
added to the Slingbox Directory home will appear as an Alias.
using its Slingbox ID, or its domain
name and its IP address.
Note:
If you haven’t set up a static IP address with your Internet Service Provider, your
public IP address will change from time to time. This will break the connection
between SlingPlayer and your Slingbox if you’ve used an IP address instead of a
Slingbox ID.
Slingbox 1 Connect it
TUNER directly to
your cable
Cable TV input TV line or
antenna.
You can also use the “pass-through” feature of your Slingbox PRO.
This passes the connection from your A/V source through the Slingbox
and then back to your television. Just make sure that you connect the
same cable type for the output back to your TV that you used for the
input to the Slingbox. For example, if you used the S-Video connection
to your Slingbox, make sure that you also use an S-Video connection
to your TV.
Important:
*This port is for the Slingbox HD Connect cable only. Its physical design is not
intended to accommodate an HDMI connection. To connect the Slingbox PRO to
an HD source, use an HD Connect cable, available separately from your retailer.
For more information, go to our web site:
http://www.slingmedia.com
Solving problems
I see green lines onscreen/I hear sound but I see no video
Make sure that your Macintosh meets the minimum hardware and operating system
requirements. See “What you need for viewing at home” on page 7 for more
information Also, double-check your cable connections.
If that doesn’t resolve the problem and you’re connecting to an iPod in an Apple iPod
Universal Dock, make sure that your iPod has TV Out enabled. Go to the main menu
for your iPod and choose Videos, then Video Settings. In Video Settings, choose
TV Out, and then set TV Out to On.
Troubleshooting • Page 59
SlingPlayer Remote won’t control my device, but I can see video
Your IR emitter may not be positioned so that it can signal your device’s infrared
sensor. Use a flashlight to locate the infrared sensor on your cable/satellite box or DVR.
The infrared sensor is on the front of your device, usually behind a dark, sometimes
reddish plastic window. If you don’t see the sensor, shine a flashlight through the
window and look for a small bulb similar to the one on the end of the emitters.
The emitter
Troubleshooting • Page 60
• Check your router and network settings
While configuring your router for port forwarding, it’s possible a typo or
other minor mistake was made. Click Change Network/Router Settings
to double-check Slingbox settings and confirm your router is properly
configured for port forwarding.
Troubleshooting • Page 61
• Continue Anyway
Sometimes it’s not convenient or easy to set up your router for Slingbox
remote viewing when you know the problem isn’t with Slingbox but with
your network. Fortunately, you can continue with the rest of the Slingbox
setup. Later, you can come back to the remote viewing activation when
you’ve resolved your network issues.
Troubleshooting • Page 62
7
Chapter
If you need more help
There are several ways to get additional help.
Additional documentation
Updated guides for our hardware devices and software applications are available at:
http://us.slingmedia.com/page/documentation.html
Technical Support
Email help for the Mac is available on our web site at:
http://us.slingmedia.com/page/contactsupport
There are also those times when nothing can substitute for talking with one of our
skilled Technical Support agents. Give them a call at:
1.877.GO.SLING (1-877-467-5464)
Feedback
We really want your feedback on our products, documentation and services. We’ve
made it easy—in SlingPlayer, go to the SlingPlayer menu and choose
Provide Feedback. Here’s the direct link:
http://us.slingmedia.com/object/macfeedback.html