Best Practices in WBSEDCL

A Presentation by WBSEDCL

WBSEDCL is one of the largest power distribution

Utilities in India

The distribution backbone is managed by 5 Zones, 18

circles, 62 divisions and 479 Electric Supply Offices.

Licensed area covered is 87,000+ Square Kilometers.

Total Consumer base is over 143 Lakhs.

Monthly Average Revenue is around Rs. 1250 Crores.

Employee Strength is 17000.

2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14,

Proper Energy Accounting and Controlling overall AT&C

loss
Direct tapping and power theft by unscrupulous
consumers
Fast Load growth leading to overloading of network.
Vast spread out electrical network across the state of
West Bengal.

3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15..

To improve reliability index by ensuring quality

power distribution and customer satisfaction.

To reduce Aggregated Techno-Commercial (ATC)

Loss

To develop the network in sync with the growing

load

To improve the administrative culture to enhance

the overall productivity

4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15,

Reach
the
Customer

Enhance Executive
Decision Making
Enhance products and
Services
Leverage Investments

Customer
Initiatives
Decision Support
Initiatives
Operational
Initiatives
Financial
Initiatives

Reduce Costs

5 ,6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16,

Major Achievements

System Driven
Energy
Accounting
Enhanced Customer
Satisfaction through
e-service/m-service
Creation of WBSEDCL
own data Centre
Zonal Data Warehouse
and Call Centre
Solution
Cash Collection Kiosk
and Spot Billing
100% Computerized
Billing & Prepaid
metering
7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17....

Technical

Commercial

Energy Billing
Energy Auditing
Spot Billing
Prepaid Meters
Cash Collection Kiosks
e-Service & m-Service
Administrative

Feeder Metering
DTR Metering
Boundary Metering
Automatic Meter Reading
GIS
Consumer Indexing
Zonal Data Warehouse &
Contact Centre

MIS
PIS
ERP
Employee Portal

8, 9, 10, 11, 12, 13, 14, 15, 16, 17....

SCOPE

STATUS

DC/DR/CCC Bldg.

Readiness of Buildings with Infrastructure Completed

GIS (Geographical
information System)

GIS based Electrical Mapping of entire Distribution Network, Asset Mapping

and Consumer Indexing. GIS based Integrated Network Analysis Module.
Completed

MDAS (Meter Data

Acquisition System)

Feeder, Distribution Transformer (DT) & Boundary Meter Installation,

Automatic data logging of all DT meters, Boundary Meters, HT consumer &
Feeder meters through AMR. Completed

MBC (Metering
Billing & Collection)

Meter Reading, Billing & Collection for L&MV and HV/EHV consumers.
Completed

Energy Accounting

Energy Accounting and Auditing. Reports are getting generated.

Completed

CCC (Centralized
Call Center)

Establishment of IT enabled consumer service centre to redress consumer

queries & grievances. Completed

Web Self Service

Web Self Service through portal for General Public, consumers, Stake
Holders, Employees, Vendors etc. Completed

First and only state to complete R-APDRP Program

TPIEA-IT verification is ongoing
Agency engaged and GIS regular update of network asset and consumer has
been started
9, 10, 11, 12, 13, 14, 15, 16, 17....

Data Centre (DC)

Disaster Recovery (DR) Site
Scheme Cost (Rs. Crs.)
Implementing Agency for
project
Towns
Population Covered (2001
census)

Kolkata
Berhampur
164.37
M/S TCS
Ltd
62
2.04 Cr

Substation

126

Customer Care Center

116

Divisional Office

44

Regional Office

17

Zonal Office

As per
RFP

Completed

L&MV
Consumers

15 lacs

30 lacs +

Bulk Consumers

573

5000 for
billing

5
10, 11, 12, 13, 14, 15, 16, 17, 18, 19,....

Meter Data
Acquisition

Contact Center

Metering, Billi
ng &
Collection

GIS

Network
Analysis

Connection
Management

Energy Audit
and
Accounting
Portal & Web
Self Service

MIS
Document
Management

11, 12, 13, 14, 15, 16, 17, 18, 19, 20....

Energy Accounting

MBC module
provides the
energy
consumption
of that given
set of
consumers
for that
defined
billing period

Energy
Audit Module

Meter
Reading, Billing and
Collection Module
(MBC)

Energy account
module extracts
the information
from GIS
database for the
number of
consumers
connected with
that DT and their
asset IDs, Meter
information

Geographical
Information System
(GIS) Module

Meter Data
Acquisition System
(MDAS)

13, 14, 15, 16, 17, 18, 19, 20 , 21 ,22....

GIS

Around 41 lac GIS assets created including

~4.7 lac Poles (LT & HT)
~14500 DTRs
~10000 Buildings
~13 lac Consumers

MDAS

Automatic meter reading from 126 substations

Automatic meter reading from ~15000 modems installed across
DTRs, Boundary Meters and Bulk consumer sites

MBC

MBC rolled out at 61 towns which include 122 supply offices, 44

divisional offices, 17 regional offices and 5 zones
Over 35 lac* LT consumers are being catered
Over 6000 HT consumers are being catered

Completed for all 61 towns

DT wise Energy Audit focusing on 12000+ DTRs.

Energy
Accounting

14, 15, 16, 17, 18, 19, 20 , 21 ,22....

Identifying Pocket - DT wise

Energy Audit
Categorization of DT based on the
losses

Monitoring

Trend Analysis of Collection Efficiency

83.5999

in Suri
80.3226

Billing Efficiency
Collection Efficiency
75.0219

06.2012

75.6828

07.2012

06.2013

07.2013

15, 16, 17, 18, 19, 20 , 21 ,22....

Regular system update

Business Processes has been
integrated with GIS (e.g. New
Connection, System
Augmentation)
Meter and Modems are being
installed in all DTs.

16, 17, 18, 19, 20 , 21 ,22....

Consumer Focus

24X7 hassle-free
Payment Facility
Through e-payment

SMS-based Fault
Management System
Reduces the fault
recovery time

Simplified New
Connection and
Online Meter
Reading Entry

24x7 Customer
Call Centre

Pre-payment
Metering System
Spot Billing

24 hour Mobile
Maintenance
Van

Cash Collection
Kiosks

18, 19, 20 , 21 ,22....

C
O
N
S
U
M
E

New Service
Connection
Bill Query
Payment Query

Misc

ZONAL
DATA
WARE
HOUSE
& CALL
CENTRE

Power System

R
Divisional
Computer
Centres

CCC

SUB
STATIONS

SLDC
ALDC

HIGHER
OFFICES

19, 20 , 21 ,22....

24X7 payment facility using epayment

Integration with multiple Payment
Gateways
Online Complaint Registration
Simplified New Connection Process
(Online Application)
Online Meter Reading entry (Trust
Bill)
Instant notification to consumer
when docket is closed
SMS based fault management
SMS notification to consumers

20 , 21 ,22....

Docket is sent to
concerned Managers
with email to Top
management

11KV/33KV
FEEDER fault
occurs

Escalation process continues

till fault is rectified
and Docket is closed

SMS is processed and

Docket is generated at ZCC
Engineer sends outage information

21 ,22....