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Sustaining profitable
marketing.
operations
with
focus
on
budgeting
&
Customer Service
Implementing world-class service strategies.
Ensuring rendering of high quality services, resulting in customer
delight.
Interaction with guests to troubleshoot on complaints.
Business Development
Exploring profitable opportunities to enhance business volumes.
Designing/implementing promotional strategies for routine
corporate business.
&
Operations
Handling operational functions like pre-shifts staff briefings, creating
the duty roster, shift management and daily sales report.
Identifying and developing a dedicated alternate vendor source for
achieving cost effective purchases of raw materials and reduction in
delivery time.
Actively involved in overseeing store operations, thereby ensuring
availability of stock while maintaining the inventory level.
People Management/Training
HRM, Staffing, recruitment, performance review & appraisal.
Supervising, managing and monitoring a team of 50 staff members,
ensuring optimum performance.
Practical and theoretical training to enhance skills & motivation
levels.
Achievement
Won COMMUNITY INVOLVEMENT AWARD (LSM) -2008 & 2009 for
McDonalds Agra
Education