Theresa M.

Bright
8518 1st Ave. South
Bloomington, MN 55420
952-888-4805

SUMMARY OF SKILLS

• Excellent people and communication skills

• Strong attention to detail with ability to prioritize
• Good leadership skills
• Able to multi-task proficiently
• Very knowledgeable in all of Microsoft office software

EXPERIENCE
06/07-07/08 CBS Brokerage
• Administrative assistant
• Dealt with Life insurance agents to help them with their case load
• Answered all incoming calls and routed them to the correct people.
• Ordered all office supplies
• Took care of all shipping
• Ordered all medical record requests

10/06-06/07 ECA Marketing

• I started with the company to help them look over (scrub) life insurance
applications
• Corrected all mistakes on the applications
• Ordered Medical records
• Assisted all case managers with the applications

03/02-02/07 Carlson Companies - Customer Service Rep

• Started on the cards team taking calls for multiple accounts such as Mazda, Sony,
Pfizer just to name a few
• I was cross-trained on Gold Points taking a very high volume of calls
• I then applied for, and obtained, a position as a CSR on the Amtrak account. In
this position I was on the help line taking supervisor calls and assisting agents. I
also assisted with training new agents, making sure that they were knowledgeable
in all program related information and were prepared to take calls when their
training had been completed.
• While on the Amtrak account, I set up clerical procedures. I also assisted in A2K
when items were not received, lost in the mail or returned to us. I made outbound
calls when our members had won something, assisted in making outbound calls
for Mazda Burnin’ Rubber Program and I made sure that new hires knew what to
do when they were not taking calls.
2001.2002 CSR – Prostaff Temp Agency
• Carlson Companies – Took calls for multiple accounts
• Second Harvest Food Bank of Minneapolis – Took all donations submitted and
entered information into their database.

1999.2001 Medical Assistant – Park Nicollet Clinics

• Phlebotomy, Injections, practice aseptic technique, roomed patients, assisted in
procedures.

1998.1999 Medical Assistant – Interim Healthcare Temp Agency

• Worked in clinics such as Nephrology, Cardiology, CHF clinic, Dialysis clinic, and
transport as a float

1998.1998 Medical Assistant – (extern) Dermatology Center for Young

Children and Adults.
• Helped with: Mole removals, Biopsies, removal of stitches, inserting stitches,
roomed patients

1997.1998 Medical Assistant – (extern) HCMC

• Phlebotomy, injections, Roomed patients

EDUCATION
May 1997-Aug 1998 – High Tech Institute – Medical Assistant
Summer 1999 – North Memorial EMT Division – Emergency Medical Technician