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A report on

PMPML bus drivers survey

Prepared by :-

- Malkesh Patel, PGDM I (2010-11)

- Shravan Nishant, PGDM I (2010-11)

- Akash Jain, PGDM I (2010-11)

- Kishore Panda, PGDM I (2010-11)

- Arpit Shukla, PGDM I (2010-11)

- Prof. Abhijeet Shivane, Faculty In-charge

Guided by :-

- Dr. Susheel Kandalgaonkar, Director, IMDR Pune

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INDEX

S.No.

Topic

Page

 

No.

1

Context

3

2

Methodology

4

3

Findings & Interpretation

5-22

4

Report on Presentation delivered on 4 th Feb 2012

23

5

Acknowledgement

IMDR Pune 2011-12

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A report on PMPML bus drivers survey

Day by day transportation is becoming difficult in Pune city. Public transport service has been neglected and there is an unprecedented growth in private vehicles. There is a need to strengthen public transport service. Therefore from social point of view the students of IMDR have conducted a survey of PMPML bus drivers.

Context:-

Numbers of news items are published in various newspapers regarding the PMPML bus service. Most of the news describes the complaints of passengers about the bus failure or bus accident. At the first instance passengers blame the bus drivers and sometimes in anger they beat the bus driver. Nobody goes into the root cause analysis of bus accident or bus failure. Even the news reporters always give news from the point of view of passengers. This survey is an attempt to know the other side of the coin. The bus drivers’ were interviewed to know their views about the bus driving, roads, traffic, and their working conditions.

This report shares the findings and interpretation of the survey.

IMDR Pune 2011-12

METHODOLOGY

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Questionnaire was designed in English & translated in Hindi & Marathi.

The survey was conducted by 36 students from PGDM1.

179 PMPML bus drivers were interviewed.

The survey conducted at two depots (Kothrud Bus depot & Narvir Tanaji wadi Bus Depot).

Each Bus driver interviewed by pair of students, one student took the interview of the driver and other student noted down the views mentioned by the driver.

Data was tabulated.

Findings and interpretation were recorded.

IMDR Pune 2011-12

Findings:-

- Basic Data :-

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179 respondents (bus drivers’) were interviewed. Average age of respondents was found to be of 40 years. Average work experience of respondents was found to be 12 years. 95% respondents stated that they work for 8 to 10 hours in a day. Average number of family members in respondent’s family was found to be six. Average number of earning members in a family was found to be one.

IMDR Pune 2011-12

Following are the findings of the survey:-

Table 1

Q- Do you get your salary regularly in every month?

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No. Of

 

Observations

Employee

Percentage

A) Yes

177

98.88

B) No

0

0.00

C) Sometimes

2

1.12

Total

179

 
C) Sometimes 2 1.12 Total 179   Interpretation:- 99% respondents stated that monthly salary

Interpretation:-

99% respondents stated that monthly salary is paid on time.1% respondents stated that they do not get salary on time.

IMDR Pune 2011-12

Table 2

Q. Are you asked to do overtime work?

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Observations

No. Of Employee

Percentage

A) Yes

78

43.58

 

B) No

40

22.35

C)

Sometimes

61

34.08

Total

179

 
C) Sometimes 61 34.08 Total 179   Interpretation:- 44% respondents stated that they have to do

Interpretation:-

44% respondents stated that they have to do overtime frequently.

IMDR Pune 2011-12

Table 3

Q. If Yes, How many hours?

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Percentage

Overtime hours

No. Of Employee

(%)

A) 0-2

59

44.02

B) 2-4

36

26.86

C) 4-6

11

8.20

D) 6-8

4

2.98

E) 8-10

24

17.91

TOTAL

134

 

Interpretation:-

44% respondents stated that they are working for 0 to 2 hours extra in a day.

18% respondents stated that they are asked to do overtime for 8 to 10 hours in a day.

IMDR Pune 2011-12

Table 4

Q- Do you find overtime work stressful?

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No. Of

 

Observations

Employee

Percentage

A) Yes

124

75.15

B) No

41

24.85

Total

165

 
75.15 B) No 41 24.85 Total 165   Interpretation:- • 75% respondents stated that overtime

Interpretation:-

75% respondents stated that overtime is stressful.

IMDR Pune 2011-12

Table 5

Q- Do you find overtime work tiring?

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No. Of

 

Observations

Employee

Percentage

A) Yes

138

83.64

B) No

27

16.36

Total

165

 
83.64 B) No 27 16.36 Total 165   Interpretation:- • 84% respondents stated that overtime

Interpretation:-

84% respondents stated that overtime is tiring.

IMDR Pune 2011-12

Table 6

Q- Do you get adequate time for meals & rest in the scheduled working hours?

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Observations

No. Of Employee

Percentage

A) Yes

84

46.93

B) No

95

53.07

Total

179

 
46.93 B) No 95 53.07 Total 179   Interpretation:- • 53% respondents stated that they do

Interpretation:-

53% respondents stated that they do not get adequate time for meals and rest in the scheduled working hours.

IMDR Pune 2011-12

Table 7

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Q-Are you provided with facility of staff room to take meals & to take rest at bus stands or depots?

Observations

No. Of Employee

Percentage

A) At all places

19

10.67

B) At some places

47

26.40

C) Rarely

108

60.67

D) No where

4

2.25

 

178

 
60.67 D) No where 4 2.25   178   Interpretation:- • 61% respondents stated that they

Interpretation:-

61% respondents stated that they are not provided with facility of staff room to take meals and to take rest in any of the bus stand or depot.

IMDR Pune 2011-12

Table 8

Q-Do you have toilets at various bus stands?

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No. Of

 

Observations

Employee

Percentage

A) At all places

49

27.68

B) At some places

56

31.64

C) Rarely

72

40.68

Total

177

 
C) Rarely 72 40.68 Total 177   Interpretation:- • 41% respondents stated that the toilet

Interpretation:-

41% respondents stated that the toilet facility is rarely available in bus stands.

IMDR Pune 2011-12

Table 9

Q- Do you find driver's seat comfortable?

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No. Of

 

Observations

Employee

Percentage

A) Comfortable in all the buses

23

12.92

B) Comfortable in some buses

66

37.08

C) Comfortable in rare buses

89

50.00

Total

178

 
in rare buses 89 50.00 Total 178   Interpretation:- • 50% respondents stated that drivers’

Interpretation:-

50% respondents stated that drivers’ seat is comfortable in very few buses and 37% respondents stated that drivers’ seat is comfortable in some buses.

IMDR Pune 2011-12

Table 10

Q- Do you have to face some technical problems in the bus while driving it?

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No. Of

 

Observations

Employee

Percentage

A) Yes

113

64.20

B) No

11

6.25

C) Sometimes

52

29.55

Total

176

 
C) Sometimes 52 29.55 Total 176   Interpretation:- • 64% respondents stated that they to

Interpretation:-

64% respondents stated that they to face technical problems in bus while driving it.

30% respondents stated that sometimes they have to face technical problem in bus while driving it.

IMDR Pune 2011-12

Table 11

Q-Do you find frequent failure of buses?

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No. Of

 

Observations

Employee

Percentage

A) Yes

57

32.20

B) No

20

11.30

C) Sometimes

100

56.50

Total

177

 
C) Sometimes 100 56.50 Total 177   Interpretation:- • 32% respondents stated that there is

Interpretation:-

32% respondents stated that there is frequent failure of buses.

IMDR Pune 2011-12

Table 12

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Q- Do you think undisciplined driving by other vehicle drivers is the cause of bus accident?

 

No. Of

 

Observations

Employee

Percentage

A) Yes

113

64.20

B) No

20

11.36

C) Sometimes

43

24.43

Total

176

 
C) Sometimes 43 24.43 Total 176   Interpretation:- • 64% respondents stated that

Interpretation:-

64% respondents stated that undisciplined driving by other vehicle drivers is the cause of bus accident.

IMDR Pune 2011-12

Table 13

Q-Do you think bus drivers drive the bus rashly?

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No. Of

 

Observations

Employee

Percentage

A) Yes

52

29.05

B) No

69

38.55

C) Sometimes

58

32.40

Total

179

 
C) Sometimes 58 32.40 Total 179   Interpretation:- • 29% respondents stated that bus

Interpretation:-

29% respondents stated that bus drivers’ drive the bus rashly.

IMDR Pune 2011-12

Table 14

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Q-Do you think passengers entering when the bus is in transit is the cause of bus accident?

 

No. Of

 

Observations

Employee

Percentage

A) Yes

155

86.59

B) No

4

2.23

C) Sometimes

20

11.17

Total

179

 
C) Sometimes 20 11.17 Total 179   Interpretation:- • 87% respondents stated that passengers

Interpretation:-

87% respondents stated that passengers entering when the bus is in transit is the cause of bus accident.

IMDR Pune 2011-12

Table 15

Q-Do you think that passengers getting down the bus is in transit is the cause of bus accident?

20

Observations

No. Of Employee

Percentage

A) Yes

153

85.47

B) No

6

3.35

C) Sometimes

20

11.17

Total

179

 
C) Sometimes 20 11.17 Total 179   86% respondents stated that the passengers getting down the

86% respondents stated that the passengers getting down the bus is in transit is the

cause of bus accident.

IMDR Pune 2011-12

Table 16

Q- Do you think automated closing doors would be a solution to the problem stated above?

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Observations

No. Of Employee

Percentage

A) Yes

144

80.45

B) No

17

9.50

C) Sometimes

18

10.06

Total

179

 
C) Sometimes 18 10.06 Total 179   Interpretation:- • 80.5 % respondents stated that

Interpretation:-

80.5 % respondents stated that automated closing doors for buses would be a solution to the problem stated in the last two questions.

IMDR Pune 2011-12

Table 17

Q- Do you think unavailability of footpath for people walking on roads is the cause of accident?

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Observations

No. Of Employee

Percentage

A) Yes

136

76.40

B) No

9

5.06

C) Sometimes

33

18.54

Total

178

 
C) Sometimes 33 18.54 Total 178   Interpretation:- • 76% respondents stated that the

Interpretation:-

76% respondents stated that the unavailability of footpath for people walking on roads is the cause of accident.

IMDR Pune 2011-12

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Q-18 Are you provided training according to your job requirement?

 

No. Of

 

Observations

Employee

Percentage

A) Frequently

45

25.14

B) Sometimes

80

44.69

C) Rarely

52

29.05

D) Never

2

1.12

Total

179

 
29.05 D) Never 2 1.12 Total 179   29% respondents stated that training is provided to

29% respondents stated that training is provided to them for very few times.

IMDR Pune 2011-12

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Discussion with students after PMPML Survey presentation

Participants:- Mr. Deepak Pardeshi, Labour & Public Relation Officer, PMPML,

Mr. Vivek Velankar, Chairman, Sajag Nagrik Manch, IMDR Faculty Members & Students.

Mr.Pardeshi: - Let me know your views about PMPML. After conducting the survey what are your observations and conclusions?

Student: -Before conducting the survey we used to think about ourselves. We used to think that why the bus drivers are not stopping the bus? We were not aware about the problems faced by the bus drivers. We used to think that only bus drivers are responsible for bus accidents. During the survey we had discussed many things with bus drivers and our opinion changed. Now we could recognize their problems very well.

Mr.Pardeshi: - The bus drivers have raised their problems. In your opinion what are the short term and long term remedies for these problems? Give your suggestions from the point of view of management. How to improve service including bus drivers?

Student: -

To maintain the buses in good conditions.

Bus drivers can be provided with sufficient time for taking lunch.

PMPML buses are overloaded. People run for catching the bus. This could be avoided.

There is no Staff room facility available at “Narvir Tanaji depot”.

We should create awareness about traffic rules for example people should use footpath and give free roads to drivers.

Providing Comfortable seats to drivers.

Replacement of old buses.

Increasing the strength of drivers to avoid over time work

Providing buses exclusively for women.

Automated closing doors should be repaired.

Mr.Pardeshi: - You shared many things which are sounding like complaints. Whatever you described is the fact. Now you tell me why are the things happening like this?

Guest: - Management is not taking care of drivers.

Mr.Pardeshi: -Who is the decision maker and what should happen? Suppose you are the decision maker. What will you do?

Student: - There should be co-ordination between management and bus drivers.

Mr.Pardeshi: -See, there is coordination. I know we must provide uniform to all the bus drivers. When will I do it? When we have sufficient money, then only this can be done.

IMDR Pune 2011-12

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Student: - Increase the bus fare.

Mr.Velankar: - Already our bus ticket fare is high in comparison to other cities. Even if bus ticket charges increase it will not lead to increase in revenue. It affects in other way round. If prices go up, revenue goes down because lot of passengers will stop using PMPML bus service. The class which goes with PMPML can’t afford high cost therefore PMPML can’t go for high bus fare. See it’s a very complex situation.

I want some good suggestions and thoughts from you as management students.

Student: - In long distance travel, there is no need of conductor, driver can collect money and issue tickets. By this we can do cost cutting.

Mr.Pardeshi: - When we go with new things it will automatically increase expenditure. If I go for electronic ticket machine it will lead to increase in expenditure.

We get air tickets at home why don’t we go online?

In public organizations decision making is slow in comparison to private organizations.

Mr.Velankar:-

When you study a project, my suggestion is study the topic in depth. I know that basic facilities like lavatory to drivers, uniform for drivers; facility for taking lunch must be provided to drivers. Why these things don’t happen? You are all management students. What does this show? Poor management! Have you studied what is the management of PMPML? Which is the director board of PMPML? Anybody knows? There lies the solution.

Friends I request you, being MBA students go through all aspects of organization and management. And then come out with your report you will have better findings and better suggestions only when based on very strong plat form of unbiased data. Please do that.

Dr. Kandalgaonkar: -Your suggestions are well taken. Focus was on the survey. Definitely survey has lot of limitations. This was conducted by first year students. They are just introduced to management subjects. It requires diagnostic studies and diagnostic studies require perspective. This kind of study is possible only in public sector organization. I must appreciate the openness for allowing us to conduct interviews. I doubt whether private sector would have allowed us to conduct such studies. Secondly as you rightly said it is the question of management. The major force today is civil society. They are pushing management in a better way. Again I appreciate the openness and participation shown by PMPML authorities.

Prof. Shivane:- The survey was designed by faculty members. The field study was carried out by the students. The suggestions given by Mr.Velankar would be useful for studying the subject research methodology.

Message from Mrs. Leena Mehendale, IAS , Member Administration, CAT Banglore & renowned writer:-

Dear shri Kandalgaonkar and shri shivane. First of all I congratulate you for this experiment on quick-survey methodology that needs to be developed as a desirable and usable skill among college-students.

IMDR Pune 2011-12

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I am sure that students who have participated in this survey would get a different insight on assessing problems and solutions in the implementation. For example here we find that most drivers are not getting proper rest -- then if they cause accident, the safety of passengers is compromised. This definitely gives a new perspective to the students. They learn to look at the human side of various problems. I wish all the success to you for future schemes too and let me express once again my desire to remain associated with your institute in these endeavors.

Hearty Thanks to:-

Mrs. Leena Mehendale, I.A.S., Member Administration, CAT Banglore & renowned writer.

Mr Deepak Pardeshi, L.P.R.O., PMPML Head office, Swargate, Pune.

Mr. Vikram Shitole, Depot Manager, Narvir Tanaji wadi

Mr. Satish Gate, Depot Manager, Kothrud.

Director and Faculty members of IMDR, Pune.

IMDR Pune 2011-12