M33Reg. No.

MBA DEGREE EXAMINAIION, NO}IEMBER

2OT5

Second Semestsr

MB 13204 _ HUMAN RESOURCE MANAGEMENT

(For the candidates admittedfron the acaderfiic year 2013 _ 2014 omtards)

Time: Three

Hours

Max. Marks: 100

Answer ALL Questions

pART_A(10x2=20Msrks)
(Affwer should not exceed
1. What

30

words)

is the nature of HRM?

2. What are the fimctions of HRM?

3. Write a note on forecasting ofwastages.
4. Defrne Job analysis.
5. What are the benefits ofperfomratrce management?
6. Write a note on succession planning.
7. What is job classfication?
8. What is performance-rclated pay?
9. What are employee lelations?
10. Write

note otr employees, motivatior

pART_B(5x t0

= 50 Marks)
(Answer should not exceed 1S0 words)

ll.

a. Explain

b.
12.

the role of HR managers.

Describe facto$ inJluencing

a- Explain the

b.

rn

strate(ff)

steps in human resource planning process.

Describe the tlpes

ofreuuitnelt.

(oR)

13. a" Explain various methods oftraining.

b.

Describe

perform-"" urpruira -"*rjfl?

14. a" Explain analltical methods ofjob evaluation.

b.
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(OR)
Describe t;,?es of"orploy"" b.rr"fio.
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changes we need to

a- Explain HR in intemational arcna with suitable examples.

lYords)

(10

Marks)

(5

Marks)

Do you think a raise was justified in Ganguli's situation? Explain'

Describe the term project briefly.

b. (Amwer

PART-C(2x15=30Marks)
Case

our goals for the next t$'o years.'

a" (Answer should not exceed 150

(oR)

b.

fulfill

shoutd trot erceed 75

words)

What could have been done differently in the performance appraisal session?

studv:

17. Evaluatitrg Tbe Returos or Leadership Developmetrt at BP

Throulh mergers anct acquisitions, BP, global energi company, has doubled in size
in just fivJyears.-BP has moie than 97000 employees who wgrk in over 100 countries
thrlughout tie world. Bp is involved in gas stations and the exploration and production of
crude" oil and naturat gas; in refining marketing, supply, and tmnsportation; in the
manufacturing and marketing of petoochemicals; and in solar power generation You may
be familiar',itlt tom" of BP's brands, which include the Wild Beam Cafd, ar/pm,
Castrol, Amoco, and ARAL (in Germany).
Bi developed a First Level Leade$ Dcvelopment Program to provide a Common
Skill set for BP-'s leaders. Filst level leaders work in every BP business, including retail
operations, chemical plants, refineries, and drilling platforms .They also lead differcnt
numbers of emptoyeei. Some lead teams of Dlore than 10 employees, others work with
just few emptoyeei in firnctionat areas such as rcsearch and development' Despite these
diffo*""r, the decisions tha ftst level leaders make inlluence BP's tumover, cos!
program includes a fourQuality, sai'ety, imovation, and environmental perfomance. The
that focuses on how to lead teams, the role of First level leaders, and
&y t"uO"trttii
"o*t"
expectations of leaders at BP. Eleaming modules were used for he$ing fust-level leaders
understand safety, heattl, security legislation, ethics, and frnancial decisions ' A two and
one-half coruse iocused on performance goals, BP's company stuctue, an unde$tanding
ofthe BP's global and regional strategr.

16. What should guPta do?

Ptant maiager Ganguli wondered why his boss, Gupt4 had sent for him Ganguli
thought Gupta tiad been tough on him lately; he was slightly uneasy at being asked to
to Goptu't office at a time when such meetings were unusual' 'Close tlte door and
"o-J
sit down', G-anguli invited Gupta, 'I have been wanting to talk to you' After preliminary
conve$ation, Gupta said that because Ganguli's latest project had been finished, he
would rcceive the mise he had been promised on its completion'
Gupta went on to say tiat since it was time for Ganguti's performance appraisal,
they might as well do tllat now. Gupta explained that the performance appmisal was
basea oi four cdteda: (1) the amount of high-quality merchandise manufactured and
shipped on time, (2) the quality of relationship s with plant employees and peers, (3)
progress in maintaining employee safety and healttl and (4) reaction to dedands of top
*utr'rg"*"nt. The fust critJrion had a relative importance of 40 per cen! tlle rest had a
weight of 20 per cent each.
-On
the ifst item, Ganguli received an excellent rating. Shipments were at an a1[time high, quality was good, and few shipments had axrived late. On the seaond item,
Ganguti als; was mted excellent. Gupta said plant employees and peers related well to
Ganlut, his relations were excellent, and there had been no major grievance s ever since
Ganguli had become plant manager.
However, on attention to matteN of employee safety and health, the evaluation was
below average. His boss stated that no mattff how much he bugged Ganguli about
improving housekeeping in the plant, he never seemed to prcduce results' Gupta also
mted Gan;u[ below avirage on meeting demands from top managemeot' He explained
that Gatrguli always answered yes to any request and then di$egarded it, going about
his business as if nothing had happened.
Seemingty surprised at tlle comments, Ganguti agreed that perhaps Gupta was
right and tha; he would do a betterjob on these matters. Smiling as he left, he thari<ed
Gupta for the raise ald the ftank appraisal.
As weeks went by, Gupta noticed little change in Ganguti. He reviewed tlrc
situatiol with an associate. 'It's ftustating. In this time of rapid grorth, we must make
constant changes in work methods. Ganguli agrees but can't seem to make people break
their habits *d udopt more efiicient ones. I find myself riding him very hard these
days, but he just calmly takes it. He's well liked by everyone. But somehow, he's got to
take carc about safety and housekeeping in the plant. And when higher management
makes demands he can't mcet, he's got to say, "I can't do that and do all the other things
you want, too". Now he has dozens of unfinished jobs because he refuses to say no '
As he talked, Gupta remembered sometling Ganguli had told him in confidence
once, 'I am on prescribed medicines for a physical condition I have When I don't take
it, I get symptoms similar to a heart attaak. But I only take half as much as the doctor
pi"tirib"d.' No*, Gupta thought, 'I'm really in a spot. If the medicine is what is
making him so lackadiisicat, I can't endaager his health by asking him to quit taking
it. AndI certairlly cant fre him. Yet, as things stard, he really ca!'t implement atl the

a. (ADswer should trot xceed

150

words)

(10

Marks)

what outcomes should BP collect to determine the effectiveness of the First Level Leaders
Development Progmm?

b. (Answer should trot exceed 75 words)

(5

Marks)

What evaluation design should it use?

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