Job Posting: 13845 - Position: Associate, Everyday Banking

Application Deadline
Application Method:
Posting Goes Live:
Job Posting Status:

Jan 11, 2016 11:59PM

Employer Website / Site Web de l'employeur
Dec 22, 2015 11:59PM
Approved

Company Info
Organization
Division
Website

BMO Financial Group

Personal and Commercial Banking
www.bmo.com/careers

Job Posting Information

Type of Student Wanted
Position Type
Position Status
Job Title
Job Location
Region
Aprox Job Start Date
Salary
Employment Category
Industry
Job Description

Current & Alumni/ actuelle et anciens

Full-Time / temps plein
Permanent / permanent
Associate, Everyday Banking
129 rue St-Jacques Ouest, Montral
Quebec - Montreal
01/25/2016
35,500
Customer Service / Service la clientle
Banking / bancaires

Whats in it for you?

Competitive salary ($18.20 an hour / $35,500 annually)
3 weeks paid vacation
Benefits coverage commencing first day of employment.
Free banking on most services and other great banking discounts, plus hundreds of other great
discounts with various vendors through Best of BMO offer.
A comprehensive paid training program to set you up for success
Participation in our Employee Share Ownership Plan and own common shares; bank matches half of
your contribution up to 6%.
At BMO, you have more than a job. You have an opportunity to build a career thats uniquely yours.
What is this role about?
You will be a trusted advisor to clients by listening to understand their needs and helping simplify and
guide their financial decisions. BMO offers clients a full range of products and services to meet their

needs and you will help in choosing from wide range of options. (Products and services include
investments, new accounts, MasterCard products, overdraft protection, telephone/web banking
registrations and support, bill payment registrations, processing and general inquiries.) You will identify
sales opportunities to grow the business while providing superior customer service.
Help us to deliver on our vision to be the bank that defines great customer experience, providing
exceptional customer service and sales support to our customers by bringing clarity to their financial
decisions and guiding them to the right product and services.
You will act as the primary contact for customer-focused conversations in a fast-paced, goal-focused,
dynamic, team environment. Bring your passion, skills, and commitment, and earn the opportunity to
build a career at BMO!
You recognize that by matching clients with the best products and services for their personal financial
needs we are helping to give customers confidence in BMO as well as deliver great customer
experience. BMO uses a balanced scorecard approach between sales, customer service, productivity
and compliance to measure employee performance.
Whether you are looking to begin a career, re-enter the workforce, or transition to a new career, the
Customer Contact Centre (CCC) is an excellent opportunity for you to turn your potential into
performance. The CCC offers in depth training and coaching, best-in-class contact centre practices and
continuous career growth opportunities.
What do you need to bring to this role to be successful?
The desire to proactively identify opportunities to help customers with their financial needs by
matching them with the best products and services that BMO offers, including cross-selling and
referral opportunities to other groups within BMO
The motivation to meet and exceed your personal sales targets
Strong listening and communication skills to identify and promote financial solutions that meet or
exceed the customers financial needs
Solid multi-tasking ability with above average keyboarding and internet/computer navigation skills for
searching on-line for client data and product information while simultaneously conversing with client
Possess the ability to be a self-starter and embrace change
Ability to take the complexity out of financial decisions by helping to simplify, understand and guide the
customer through the process
Put the customer and their needs first
Qualifications
What are we looking for?
Flexibility to work a schedule designed to meet your customers needs. The Customer Contact Centre

is a 7 day / 24 hour operation candidates must be available for a variety of shifts to cover the hours
of operation including day or evening shifts, weekends, and statutory holidays.
Candidates will be scheduled 37.5 hours per week via a schedule bidding process. Flexibility
comes based on tenure and performance.
Fluently bilingual (English & French)
1-2 years of equivalent work experience in customer service and sales (preferably in one position).
Availability for full time training between the hours of 8:30am and 5:00pm, Monday to Friday.
Attendance to all training sessions is mandatory.
Following the completion of training, candidates must be available to work for the day shift,
between 6:30AM and 9PM or for the evening shift, between 2PM and midnight.
As part of the BMO Financial Group family, heres what a career with us means for you:
A sense of accomplishment knowing you have the opportunity to help customers gain confidence in
their decisions by bringing clarity to their financial situation.
Growth Opportunities at BMO
The training you need to do your job and to turn your potential into performance, with support from
your peers and managers every step along the way.
A clear understanding of how your work contributes to achieving a great customer experience and
your teams results.
The opportunity to continually learn and grow, through our state-of-the-art learning centre Institute
for Learning and/or enrol in external courses.
Support from your Manager and Manager-once-removed with your career goals, whether you are
looking to:
Grow within and master your role by gaining additional skills and experiences in the same role,
Move across the company into jobs that will help you apply your skills, broaden your experience
and build your network, or
Move into a new role with greater scope accountability and authority.
Reward & Recognition at BMO
At our company, we have been helping our customers and communities for over 195 years. Working with
us means being part of a team of talented and passionate individuals with a shared focus on working
together to deliver great customer experiences. We stand behind your success with the support you
need to turn your potential into performance.
To find out more visit our website at www.bmo.com/careers.
BMO Financial Group is committed to an inclusive and barrier-free workplace. By embracing diversity,

we gain strength through our people and our perspectives.

Discipline(s) (one or more)

Targeted Programs

Languages
Required Years of Experience

Economics / conomie
Finance / Finances
International Business (IB) / International Business (IB)
All Programs
B.Admin
B.Comm
Francais/French
Anglais/English
None

Application Information
Application Procedure
If by Website, go to
Application Material Required

Employer Website / Site Web de l'employeur

https://bmo.taleo.net/careersection/2/jobdetail.ftl?job=1500026769&la
ng=en_GB
Cover Letter / Lettre d'accompagnement
Resume / CV