A Handbook on SEM 2nd Edition

Zainudin Awang - Universiti Sultan Zainal Abidin

CHAPTER 8

THE SECOND ORDER CONFIRMATORY

FACTOR ANALYSIS (CFA)
The Second Order CFA is a statistical method employed by the researcher to confirm that the theorized
construct in a study loads into certain number of underlying sub-constructs or components. For
example, the theory posits that service quality construct consist of five underlying sub-constructs and
each sub-construct is measured using certain number of items using a questionnaire. The researcher
might want to estimate the effect of main construct on its sub-constructs. Here, the main construct has
become second order construct while the sub-constructs become the first order construct.

8.1 THE STEPS IN PERFORMING SECOND ORDER CFA

Step 1: Draw the Main Construct of the model followed by its Sub-Constructs.
Using the one sided arrow, link the Main Construct to all Sub-Constructs. Put the residual for
every Sub-Construct since the Sub-Construct has an arrow pointing into it from the Main Construct
(Figure A). Put a parameter 1 on one of the arrows of the Sub-Construct as a reference point if there
are more than two sub-constructs in the model. However if the Main Constructs has only two SubConstructs, then both Sub-Constructs must have parameter 1. The above condition only applies if the
researcher is doing second order CFA separately for every construct. However, if one is doing the
Pooled CFA, the above requirement does not apply at all meaning only one reference point is needed
regardless of the number of components in a construct.

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Figure A: The CFA for Second Order Construct namely Corporate Entrepreneurship

Step 2: Run the Second Order CFA for the main construct on its sub-constructs
In this step, the researcher estimate the causal effects from the main construct to all its subconstructs. The objective here is to estimate the factor loading of main construct on its sub-constructs in
order to confirm that the theorized second order construct loads into the respective sub-constructs. As
usual, the CFA procedure would also estimate the factor loading for every item.
The result of second order CFA of Figure A is given in Figure B. Using the output in Figure B,
the researcher could begin the analysis procedure for CFA using the same steps outlined for first order
CFA regarding fitness indexes, deleting the low factor loading items, and modification indices.

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First Order factor loading

Second Order
factor loading

Figure B: The CFA result shows the factor loading for items as well as for sub-constructs

8.2 PERFORMING SECOND ORDER CFA FOR A SINGLE CONSTRUCT

In this study, the researcher intends to validate the main construct namely Training Transfer. This
construct has three sub-constructs namely Knowledge, Skills, and Attitude. The three latent subconstructs are measured using certain number of items.
The researcher draws the main construct (Training Transfer) and three sub-constructs (Knowledge,
Skills, and Attitude). The main construct is linked to the sub-constructs using one sided arrow to show
the causal effect. Thus, each sub-construct must have a residual since it has an arrow pointing in from
the main construct. One of the sub-constructs must have a reference point 1. Finally every subconstruct has their respective items.

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The model is estimating the
effects of Training Transfer on
its sub-constructs. Thus, the
residual is required

Sub-Construct

Main Construct

Figure 1: Estimating the factor loading for a single construct namely Training Transfer

In the above diagram, Training Transfer is the main construct while Knowledge, Skills, and Attitude
are three sub-constructs. In second order CFA, the main construct Training Transfer will become
second order construct and the three sub-constructs will become the first order constructs.

The Second Order CFA results are presented in Figure 2.

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R2 for second
order construct

R2 for first
order construct

Factor loading for

second order construct

Factor loading for first

order construct

Figure 2: The factor loading for second order as well as the first order construct

First of all, observe that all fitness indexes have achieved the required level. Thus, no item deletion and
modification is required. The results showed that Training Transfer loads well on its three subconstructs. The factor loading of Training Transfer on Knowledge, Skills, and Attitude are 0.91, 0.97,
and 0.84 respectively. Furthermore, the R2 for all sub-constructs are high (0.83, 0.93, and 0.70), which
reflect the contribution of Training Transfer on its three sub-constructs is good. In other word, the
theory that Training Transfer consists of three sub-constructs is well supported.

One might want to examine the significance of the main construct on every sub-construct in the model.
For this purpose, he needs to obtain the output of Regression Path Coefficient (as shown in Figure 3)
and the results from the Text-Output (as shown in Table 1).

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Figure 3: The regression path coefficient of Training Transfer on its sub-constructs

Table 1: The regression path coefficient and its significance

Attitude

Estimate

S.E.

C.R.

Results

<---

TRAINING_TRANSFER

0.754

0.067

11.264

0.001

Significant

Knowledge <---

TRAINING_TRANSFER

0.909

0.063

14.341

0.001

Significant

Skills

TRAINING_TRANSFER

1.000

<---

Reference Point

Table 1 shows the effect of Training Transfer (main construct) on all sub-constructs are significant.

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8.3 PERFORMING THE POOLED CFA SECOND ORDER AND ITS

REPORTING PROCEDURE

Figure 1: The Pooled CFA - both first and second order constructs are in one measurement model

The output of the Pooled-CFA Second Order will be:

i. The Factor Loading for every sub-construct
ii. Factor Loading for items of the sub-construct
iii. The correlation between constructs (double headed arrow)

The reporting procedure is given in Table 2

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Table 2: The CFA Results for the Measurement Model for all Main and Sub Constructs
Construct

Item

Innovation
Corporate
Entrepreneurship Pro Activeness
Risk Taking

Innovation

Pro activeness

Risk Taking

Financial
Performance

Factor
Loading
.814

CR
(above 0.6)
0.746

AVE
(above 0.5)
0.500

0.928

0.649

0.838

0.567

0.939

0.689

0.914

0.641

.709
.554

Q60

.696

Q59

.760

Q58

.679

Q57

.863

Q56

.872

Q55

.850

Q54

.814

Q53

.790

Q52

.794

Q51

.754

Q37

.696

Q38

.760

Q39

.679

Q40

.863

Q19

.787

Q20

.846

Q21

.875

Q22

.802

Q23

.819

Q24

.842

Q25

.835

Q6

.779

Q7

.821

Q8

.876

Q9

.806

Q10

.791

Q11

.722

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Table 3: Discriminant Validity Index Summary
Construct
Corporate
Entrepreneurship
Financial
Performance

Corporate
Entrepreneurship
0.707

Financial
Performance

0.694

0.801

Once the requirement for Unidimensionality, Validity, and Reliability of the Measurement Models are
met, the researcher could proceed to modeling the Structural Model and testing hypothesis.

Figure 2: The Standardized Path Coefficient of the model

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Figure 3: The Regression Path Coefficient of the model

The testing of hypothesis for the effect of Corporate Entrepreneurship on Financial Performance

H1: Corporate Entrepreneurship has a significant and direct effect on Financial Performance

Table 4: The Regression Path Coefficient and its Significance

Construct

Path

Financial Performance <---

Construct

Estimate

S.E.

C.R.

Result

Corporate Entrepreneurship

.893

.120

7.460

***

Significant

The above hypothesis is supported.

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8.4 PERFORMING THE SECOND ORDER CFA FOR SERVICE

QUALITY (SERVQUAL) MODEL
The famous SERVQUAL model developed by Parasuraman et al. (1985, 1988) has 22 items in five
dimensions named as Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Shown in
Figure 1 are the components and their respective items. A study was carried out in 2015 using the same
items as proposed by the author (Parasuraman et al., 1988). One of the objectives of this particular
study was to re-examine and re-confirm that the measurement model for Service Quality construct with
five dimensions still holds. Thus this study needs to employ CFA to achieve its objective. The CFA
procedure was carried out as shown in Figure 2 and the results are shown in Figure 3.

Figure 1: The Measurement Model for Service Quality construct

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Figure 2: The output for Measurement Model after CFA

The Fitness Indexes in Figure 3 do not meet the required level as recommended by the literature even
though all factor loadings are above the threshold of 0.6. Thus, the researcher needs to examine the
Modification Indexes (MI) to identify the correlated items and make an appropriate modification to the
model in order to improve the fit.
Table 1 present the Modification Indices for the measurement model. Amos output in Table 1 presented
the Modification Indices (MI) based on the covariance between a pair of measurement error. The
symbol e represents the measurement error while R represents the residual of a component. In
determining which item to modify, one should look for high MI (greater than 15) which correlates
between a pair of measurement errors: [ei

ej ].

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Table 1: The Modification Indices (MI)
M.I.

Par Change

Notes

e10 <-->

R2

16.623

.119

Correlation between Measurement error and residual

e5 <-->

e14

16.558

.203

Correlation between Measurement error of different component

e4 <-->

R2

25.797

-.142

Correlation between Measurement error and residual

e4 <-->

e20

18.818

.220

Correlation between Measurement error of different component

e2 <-->

e5

17.416

.182

Correlation between Measurement error of the same component

e1 <-->

R3

18.136

.145

Correlation between Measurement error and residual

From the list in Table 1, the correlated pair between e2 and e5 is selected, and the modification to
the measurement model is made as shown in Figure 4.

Figure 3: The modification is made based the MI shown in Table 1.

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The Fitness Indexes achieved the required level after the modification is made. Once the Fitness
Indexes have been achieved, the study needs to compute the value of CR and AVE for every construct
as well as every component of the construct as shown in Table 2.
Table 2: The CR and AVE for the main construct and its components
Construct
Service Quality

Empathy

Assurance

Tangibility

Reliability

Responsiveness

Item
Empathy

Factor
Loading
.97

Assurance

.96

Tangibility

.83

Reliability

.93

Responsiveness

.97

emp1

.85

emp2

.74

emp3

.73

emp4

.81

emp5

.77

asu1

.75

asu2

.81

asu3

.82

asu4

.78

tan1

.84

tan2

.83

tan3

.76

tan4

.73

rel1

.73

rel2

.79

rel3

.80

rel4

.82

rel5

.84

res1

.78

res2

.78

res3

.82

res4

.76

CR
(above 0.6)
0.871

AVE
(above 0.5)
0.971

0.886

0.610

0.869

0.625

0.870

0.626

0.897

0.635

0.865

0.617

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8.5 The Reexamination of Perceived Service Quality (PSQ) Model

Through Second Order CFA
There were six service quality components in PSQ Model which was developed few years ago for the
customers in Muslim countries. The current study is trying to re-examine the robustness of the model
after certain period of time to see whether the structure of components are still intact or certain items
are no longer meaningful in measuring their respective components. This particular study is being
motivated by the opinion that certain variables might have changed after certain period of time due to
changes in socio-economic status of the target population, especially with regard to the customers
perception towards services. The study employed the Second Order Confirmatory Factor Analysis
(CFA) to achieve the above objective the construct consists of several sub-constructs.
Firstly, the researcher needs to execute CFA for the first order constructs. The purpose here is to ensure
that the underlying components are mutually exclusive or the discriminant validity is achieved. The
result obtained from CFA is shown in Figure 1.
Secondly, the researcher needs to examine the Fitness Indexes to determine whether they achieve the
required level. If not, then examine the factor loading for every item measuring the component. Delete
one item at a time with lowest factor loading (less than 0.6) to be deleted first and run again the model
until the Fitness Indexes achieved the required level. If it is still not achieved, then obtain the output for
Modification Indices (MI).

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.
Figure 1: The CFA for PSQ Components. The figure at the double-headed arrow indicates the correlation between
components while the figure at the single-headed arrow measure the factor loading of the items

The output shows the correlation between components is below the threshold of 0.85 reflecting the nonexistence of redundancy among the components measuring the PSQ construct. All factor loading values
are above the threshold 0.6 indicating all items are still meaningful in measuring the respective
components. All Fitness Indexes have achieved the required level which indicates the validity of the
constructs forming PSQ Model.
The output in Table 1 shows all diagonal values (in bold) are higher than the values in their respective
rows and columns indicating discriminant validity among the PSQ components.

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Table 1: The Discriminant Validity Index Summary for PAKSERV PSQ Construct
Tangibility
Tangibility
0.858
Reliability
0.64
Sincerity
0.58
Assurance
0.54
Familiarity
0.59
Personalization
0.51

Reliability
0.857
0.45
0.62
0.58
0.57

Sincerity

0.838
0.55
0.55
0.56

Assurance

0.840
0.56
0.52

Familiarity

Personalization

0.823
0.62

0.838

Figure 2: The Measurement Model for PAKSERV PSQ Model

The values in Table 2 further confirm the validity and reliability of the PSQ Model.

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Table 2: The Validity and Reliability Indexes for PAKSERV PSQ Model
Construct
Perceived
Service Quality

Tangibility

Reliability

Sincerity

Assurance

Familiarity

Personalization

Item
Tangibility
Reliability
Sincerity
Assurance
Familiarity
Personalization
g1
g2
g3
g4
g5
f1
f2
f3
f4
d1
d2
d3
d4
c1
c2
c3
c4
c5
b1
b2
b3
a1
a2
a3
a4

Factor
Loading
.77
.77
.71
.74
.78
.73
.87
.85
.85
.86
.86
.86
.86
.86
.85
.84
.82
.82
.87
.84
.86
.85
.82
.83
.84
.81
.82
.86
.84
.86
.79

CR
(above 0.6)
0.885

AVE
(above 0.5)
0.563

0.933

0.736

0.917

0.735

0.904

0.702

0.923

0.706

0.863

0.678

0.904

0.702

Figure 3 illustrates the regression coefficient of the construct on every sub-construct. The significance
of this regression coefficient is shown in Table 3.

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Figure 3: The Regression Path Coefficient for Every Component in the PSQ Model

Table 3: The Regression Path Coefficient and it Significance for PSQ Model
Component
Tangibility

Path
<---

Construct
Perceived_Service_Quality

Estimate
.826

S.E.
.057

C.R.
14.581

P
.001

Results
Significant

Reliability

<---

Perceived_Service_Quality

.840

.058

14.528

.001

Significant

Sincerity

<---

Perceived_Service_Quality

.799

.060

13.388

.001

Significant

Assurance

<---

Perceived_Service_Quality

.886

.064

13.913

.001

Significant

Personalization <---

Perceived_Service_Quality

.831

.062

13.335

.001

Significant

Familiarity

Perceived_Service_Quality

1.000

<---

Reference point

The p-values in Table 3 shows all components in the PSQ model are highly significant since their
respective p-value is lower than 0.01. Thus, the PSQ Model is still intact after few years of its
development. In other words, the PSQ Model is robust against time even though the socio-economic
status of the population has changed.

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