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Master of Business Administration- MBA Semester 4
PM0017-Project Quality Management
(Book ID: B2013)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each.
Each Question carries 10 marks 6 X 10=60.
Q1. Explain various terms used in quality management? In a group of about
3 to 5 people, discuss the benefits of traditional method and contemporary
method of quality assurance. List the benefits on a flipchart or the
whiteboard. Which benefit do you think is the most beneficial and why?
Answer. Total Quality Management (TQM): This quality assurance theory
emphasises on product quality. The definition of TQM is it is a management approach
to long-term success by satisfying customers. According to this concept, all the
members of an organisation contribute towards the improvement of products,
processes, and services, thereby improving their working culture. TQM focuses on the
customer/client requirement and the ways in which it can be best achieved. It
emphasises on continuous improvement and customer satisfaction.

Q2. Explain the major project management standards and frameworks.

Answer. Project Management Frameworks and Standards: Here I have covered
some well-known project management standards and frameworks that primarily deal
with project management processes. The major project management standards and
frameworks are:
ISO 10006: ISO 10006 is a standard published by the ISO for providing guidance on
quality management in projects. It is not meant to serve as a project management
standard, and deals only with the

Q3. What are the benefits of quality metrics? Explain the 3 categories of
quality metrics.
Answer. Quality Metrics: The selection and adoption of standards and best
practices do not automatically translate into quality products. These standards
provide a basis for a projects performance, but it is the metrics that measure the
performance against the standards. The metrics define the extent to which the
standards should be applied. They link together the requirements, specifications, and
assurance activities as depicted in the quality assurance plan template. They also
help in process improvement and

Q4. Discuss the major barriers to project quality improvement.

Answer. Barriers in Improving Project Quality: The most obvious barrier in
improving project quality is resistance to change. Employees prefer the status-quo
because they are comfortable with the existing methodologies and ways of doing
business. Any change threatens them. Those who are enjoying powerful positions in
an organisation might fear losing their privileges because of the change. Then, there
are those

Q5. What is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)?

Which 3 factors should you focus on developing SIPOC? Explain.
Answer. SIPOC: The Suppliers, Inputs, Process, Outputs, and Customers (SIPOC)
process provides a template to define a process in order to map, measure, and/or
improve it. It is represented in a five column tabular format. In the 1980s, SIPOC was
used in the TQM programmes of different organisations. Today, it is used as a tool in
the Measure phase of Six Sigmas Define, Measure, Analyse, Improve, and Control
(DMAIC) methodology to identify the key elements of an improvement process. To
understand the
Q6. Explain Statistical Process Control (SPC) along with SPC theory and
tools?
Statistical Process Control (SPC)
SPC theory and tools

Answer. Statistical Process Control (SPC) is an important statistical quality

control tool. Its concept originated from the manufacturing industry, but is now
applicable for analysing, controlling, and improving any kind of repeatable process.

Spring-2016
Get solved assignments at nominal price of Rs.125
each.
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09882243490