CAPIZ STATE UNIVERSITY LIBRARY

CITIZENS CHARTER

Frontline
Services
1. Issuance of
Library
Cards

Processing Fee

Form

Responsible

Person(s)_

None

Registration
Form,
Application
Form,
Library Card

2 minutes and 40
seconds

Library
Staff

2. Validation of
Library Cards

None

Registration
Form,
Library Card

40 seconds

Library
Staff

3. Loaning Out
of
Books
(Circulation)

None

Library Card,
Book Card

1 minute and 40 Library

seconds
Staff

4. Loaning Out
of
Books
(Reserve)

None

Library Card,
Book Card

1 minutes and 35
seconds

Library
Staff

5. Receiving of
Loaned Books

P2.00/hr. for
overdue
reserve books

Library Card,
Payment Slip,
Official Receipt

40 seconds

Library
Staff

P5.00/day for
books
from the
circulation
section
10% of the lost
books
current price but
not

less than P50.00

processing fee
for
replacement of a
lost
book
6. Signing of
Clearance

None

Library Card,
Payment Slip,
Official Receipt

If student has no
liability, 40
seconds

Library
Staff

If students has
liability, 2
minutes and
30 seconds

Services
Schedule
Clients
Requirement
Processing Time

:
:
:
:
:

Issuance of Library Cards (For Freshmen and Transferees)

8:00 AM 5 PM, Monday to Saturday
Students
Registration Forms & 1x1ID picture
2 minutes and 40 seconds

STEPS

CLIENT

SERVICE
PROVIDER

Submits 2 pcs. 1x1

recent ID picture
and presents
students
Registration Form

Receives Registration
Form and ID picture
and provides
Application Form for
Library Card to the
student.

Fills out application

form

DURATION

PERSON
RESPONSIBLE

30 seconds

Library staff

Receives and checks

the filled-out form.

Registration
Form,
Application
Form for
Library Card
(Lib Form01)

Library Card
(Lib Form02)

2 mins
Prepares and issues
Library Card

FORMS

Library staff

Receives Library
Card and
Registration Form
and affixes name
and signature on
the log sheet

Services
:
Schedule
Clients
Requirement
Processing Time

STEPS

:
:
:
:

CLIENT

Presents students
Registration Form
and Library Card

Receives Library
Card and
Registration Form
and affixes name
and signature on
the log sheet

Stamps LC
RELEASED on
students Registration
Form and affixes
his/her initial and
indicates the date on
the space provided

10 seconds

Library Staff

Validating Library Cards (For old students)

8:00 AM 5 PM, Monday to Saturday
Students
Registration Forms & 1x1ID picture
40 seconds

SERVICE
PROVIDER

Receives Registration
Form and Library
Card from the student
and affixes initial in
the Library Card

Stamps LC
VALIDATED on
students Registration
Form and affixes
his/her initial and
indicates the date on
the space provided

DURATION

PERSON
RESPONSIBLE

30 seconds

Library staff

FORM
Registration
Form,
Library Card
(Lib Form02)

10 seconds

Library staff

Services
Schedule:

Clients
Requirements
Processing Time

:
:
:

Loaning Out Circulation Books

7:00 am to 5:00 pm Monday to Saturdays (for Main and
Pontevedra Campuses
7:00 am to 12nn; 1 pm to 8 pm Monday to Friday
Students, faculty and staff
Library card
3 minutes and 40 seconds

STEPS

CLIENT

SERVICE
PROVIDER

DURATION

PERSON
RESPONSIBL
E

FORM

Pulls out the

books to be
borrowed
from the shelf
and takes it to
the circulation
counter.

Asks student to
fill in the
information
needed in the
Book Card and
Library Card

30 min

Library staff

Library Card
and Book
Card (Lib
Form-04)

Library staff

Library Card
and Book
Card

Fills out the

Book Card
and Library
Card and
presents them
to the Library
Staff.
2

Verifies if all
data are
properly
provided

Indicates
books due date
and affixes
signature in the
book and

30 min

30 seconds

Library Card.

Receives
Library Card
and takes out
the book/s.

Returns
students
Library Card,
files Book card
and records
transaction in
the Statistics of
Library
Materials
Utilization
Form for
statistical
purposes

10 seconds

Library staff

Library Card,
Book Card.
Statistics of
Library
Materials
Utilization
(Lib Form10)

Services
Schedule

:
:

Clients
Requirements
Processing time

:
:
:

STEPS

CLIENT

Loaning Out of Reserve Books

7:30 am to 5 pm, Monday to Saturday (for photocopy)
4 pm to 5 pm (for overnight use)
Students, faculty and staff
Library card
1 minute and 35 seconds
SERVICE
PROVIDER

DURATION

PERSON
RESPONSIBL
E

FORM

Asks for
particular
book to be
borrowed

Checks the
availability of
the book to be
borrowed. If
available, pulls
out the book
from the shelf
and gives it to
the client

1 minute

Library staff

Library Card
and Book
Card

Fills out the

Book Card
and Library
Card and
presents them
to the Library
Staff.

Verifies if all
data are
properly
provided

30 seconds

Library staff

Library Card
and Book
Card

Indicates
books due date
and affixes

5 seconds

Library staff

Library
Card, Book
Card.

signature in the
book and
Library Card.

Receives
Library Card
and takes out
the book.

Returns
students
Library Card,
files Book card
and records
transaction in
the Statistics of
Library
Materials
Utilization
Form for
statistical
purposes

Statistics of
Library
Materials
Utilization
(Lib Form10)

Services

Receiving Loaned Library Materials

(circulation and reserve books)
:
7:30 am to 5 pm
:
Students, faculty and staff
Library card for students, book to be returned, OR (of book is overdue)
:
46 seconds
:

Schedule
Clients
Requirement :
Processing Time
STEPS

CLIENT

Presents the
book to be
returned
together with
the
Library
Card

Receives the
Payment Slip,
pays at the
Collecting
Office
and
submits the
Official
Receipt to the
Library Staff

SERVICE
PROVIDER

DURATION

PERSON
RESPONSIBL
E

Receives
the 5 seconds
book
and
stamps the date
the book is
returned.

Library staff

Verifies if the 30 seconds

book
is
overdue or not.
If not, the
Library Card is
returned to the
client

Library staff

If overdue, fine
is
computed 1 min
and Payment
Slip is issued

Library
staff/Collecting
Officer

FORM

Library Card
and Book
Card

Payment
Slip
(Lib
Form-07),
Official
Receipt

Receives the Checks if the 10 seconds

Library Card. amount in the
Payment Slip
corresponds
with that in the
Official
Receipt, files
OR, and returns
Library Card.

Services

Schedule
Clients
Requirement :

:
:

Processing Time

STEPS

CLIENT

Presents
clearance.

Library Staff

Payment
Slip, Official
Receipt,
Library Card

Signing of Clearance (students)

7:30 am to 5 pm
Students, faculty and staff
Library card for students, book to be returned, OR (of book is
overdue)
If student has no liability, 40 seconds
If students has liability, 2 minutes and 30 seconds
SERVICE
PROVIDER

DURATION

PERSON
RESPONSIBLE

FORM

Receives and
verifies if client
has
accountability.

30 seconds

Library Staff

Clearance

If
none,
clearance
is
signed.

10 seconds

Library Staff

Clearance

If there is, fine

is
computed
and
payment
Slip is issued
(for
overdue
books)

30 seconds

Library Staff

Library Card,
Book Card
and Payment
Slip

Asks the client

to replace the
book (for a lost
book); issues
Payment Slip
for
the
processing fee
of
the
replacement

30 seconds

Library Staff

Library Card,
Book Card
and Payment
Slip

Receives the
Payment
Slip, pays at
the
Collecting
Office
and
submits the
Official
Receipt to the
Library Staff
Receives the
signed
clearance and
affixes name
and signature
in the log
sheet

Checks if the
amount in the
Payment Slip
corresponds
with that in the
Official
Receipt, files
OR,
signs
clearance

30 seconds

30 seconds

Library
Staff/Collecting
Officer

Payment
Slip, Official
Receipt,
Clearance