Qualification: Food and Beverage

Services NC II

Trainer/s: Azel V. Luces

Class Progress Chart

Competen
t

BASIC COMPETENCIES

Not Yet
Competen
t

Date Started: Apr. 18 2016

Date Finished May 03, 2016

NAME

Prepare
financial
reports

CORE COMPETENCIES

Develop work plans

Monitor personal

Review internal control system

according to the Produce accurate

requirements and complete data

Participate in
negotiations

Perform computer operations

to solve problem

Maintain/ enhance
relevant technology

Use mathematical concepts and

techniques

Apply relevant
technology

Identify appropriate
technology

Analyze results

Apply mathematical
procedures/ solution

Identify mathematical
tools and techniques

Explain the analytical

techniques

Determine the
possible cause/s of

Identify the problem

Explain the analytical

techniques

Document areas for

agreement

the problem

Apply quality
standards
procedures to Use appropriate
transfer files/data devices and

Identify relevant
information in

Solve workplace
problem related to work
activities

and software
Prepare and use
according to taskappropriate hardware

improvementEngage in quality
Prepare policy
compliance reportcapabilities of both Identify and explain
hardware and the functions, general
software
features and

Assess own work

Manage own performance

Assess clients needs

COMMON COMPETENCIES

planning negotiations

Develop and practice

negotiation skills

workClarify standard of

managementApply guidance from

guidance fromGet advice and

performance

Supervise team
performance

Set performance
expectation for team
members

Assign
responsibilities
among members

Provide team
leadership

arising in the
Identify and
workplace communicate issues

Lead workplace
discussions

Communicate
information about
workplace processes

Lead small teams

Check policy
compliance

statementsAnalyze financial with work schedulesKnow and comply

deadlinesMeet and comply

each taskAllocate time lines to

Prepare trial
balance

statementsPrepare financial

balanceSummarize trial

each taskAllocate priority to

accuratelyIdentify tasks

Build credibility with

customers/clients

Meet client/customer
requirements

Maintain a
professional image

Maintain an effective
relationship with
clients/customers

from the ledgerTransfer balances

Post
transactions

List account titles

Summarize ledger

entriesTransfer journal

Journalize
transactions

Prepare ledger

Prepare journal entry

Analyze documents

accountsPrepare chart of

Lead workplace
communication
Use relevant
technologies

Handle complaints/ conflict

situations, evaluation and
recommendations

technology

Handle queries through use of

common business tools and

Deliver service to customer

Set and meet work priorities

Perform basic first-aid procedures

Maintain OHS awareness

Control hazards and risks

Evaluate hazards and risks

Identify hazards and risks

development Maintain professional growth and

Perform workplace and safety practices

Identify needs of customers

Greet customer

Maintain a safe and secure

workplace

Maintain safe personal presentation

standards

Work in socially diverse environment

Work effectively with colleagues

Work as a team member

Practice career
professionalism

Deal with emergency situations

Observe and monitor people

COMMON COMPETENCIES

organizational goalsIntegrate personal objectives with

Perform computer
operations

Perform child protection duties

relevant to the tourism industry

Maintain computer equipment and

systems

systemsMaintain computer equipment and

systemProduce/output data using computer

Access information using computer

Observe
workplace
hygiene
procedures

within team Identify own role and responsibility

Describe team role and scope

documents Complete relevant work related

Work in team
environment

Input data into computer

undertakenPlan and prepare for task to be

Identify and prevent hygiene risks

Develop and update

industry knowledge

and discussionsParticipate in workplace meetings

level Speak English at a basic operational

information Obtain and convey workplace

Participate in
workplace
communication

Follow hygiene procedures

customersPromote products and services to

Develop and update local knowledge

Update industry knowledge

Perform basic first-aid procedures

BASIC COMPETENCIES
Practice occupational health and safety procedures

Provide effective customer service

Record complaint

Take proper action on the complaint

Apologize to the guest

Provide room service

Listen to the complaint

Clear away room service equipment

Present room service account

beverage orders to guestsPresent and serve food and

Provide food and beverage

services to guests

Set up trays and trolleys

Take and process room service

orders

Manage intoxicated persons

down dining areaConclude food service and close

Process payments and receipts

Serve Beverage Orders

service Perform banquet or catering food

Promote food
and beverage
products

Assist the diners

Serve food orders

Carry out Upselling

strategies

Undertake Suggestive selling

Welcome guests
and take food and
beverage orders

Know the product

areasLiaise between kitchen and service

Take food and beverage orders

Seat the guests

Prepare the dining

room/restaurant
area for service

Welcome and greet guests

dining area4. Set the mood/ambiance of the

Set up the tables in the dining area

equipment Prepare service stations and

Take table reservations

CORE COMPETENCIES
Receive and handle guest concerns

BASIC COMPETENCIES
B1. Participating in
Workplace
Communication

B1.1

B1.2.

B1.3

B2. Working in a
Team
Environment

B2.1

C1. Applying Quality

Standards

C1.1

C1.2

C1.3

B2.2

C5.2

C5.3

B3.3

B3.1

B3.2

B4. Practicing Occupational Health and Safety

B3.3

B4.1

B4.2

C2. Performing Computer Operation

C2.1

C5. Using Hand Tools

C5.1

B3. Practicing
Career
Professionalism

C5.4

C2.2

C2.3

C2.4

C2.5

C2.6

C7.1

C7.2

C6. Terminating and

Connecting
Electrical Wiring and
Electronic Circuit
C6.1

C6.2

C6.3

B4.3

B4.4

C3. Performing
Mensuration and
Calculation

C4. Preparing and

Interpreting Technical
Drawings

C4.
C4.
1
2
C7. Testing Electronic Components
C3.1

C3.2

C7.3

C3.3

C4.
3

C4.
4

C7.4

CORE COMPETENCIES
CC1. Installing and
Configuring
Computer Systems

CC2. Setting-up
Computer Networks

CC1.
1

CC2.
1

CC1.
2

CC1.
3

CC2.
2

CC2.
3

CC3. Set-up
Computer Servers

CC3.
1

CC3.
2

CC3.
3

CC4. Maintain and Repair Computer Systems and

Networks

CC4.
1

CC4.
2

CC4.3