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Troubleshooting in R12
Karen Brownfield
Oracle Ace
Oracle Certified Specialist (EBS and Fusion)
Over 20 years E-Business Suite support
OAUG Board 1994-2009, 2014-2015, former President
Member ATG Customer Advisory Board
Co-Chair Oracle EBS User Management SIG
Over 100 presentations worldwide
Co-author multiple books on E-Business Suite
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About Infosemantics
Established in 2001
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Agenda
Introduction
Workflow Dashboard
Workflows and Events
Setups and Prepare for Cleanup
Access Health of Active Workflows
Solve and Remediate Errored Workflows and Events
Cleanup
Special Cases
References
Q&A
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Introduction
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The Problem
SYSADMIN has hundreds of emails
Workflow Analyzer evaluated my environment as RED
I closed a bunch of WFERRORs, but the errored
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Audience?
Role ?
DBA
SYSADMIN
Workflow Administrator
Functional SuperUser
Release ?
11.5.10
12.0.x
12.1.x
12.2.x
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Workflow Dashboard
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Workflow Dashboard
Mailer Not Required, Purge can be run manually, all
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Setups
Prepare for Cleanup
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administrators
Use Functional Administrator and create grant
your environment
Enable Export button in Personal Worklist
Set WF: Enable Bulk Notification Response profile
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12.1.3+
See list from Workflow Analyzer
12.2.3 / 12.2.4
See MOS note 1583092.1
AD/TXK Delta 5
Apply at same time (12.2.n AD/TXK MUST be at same delta)
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Process
Assess Health
Was has errored? How many?
Dont forget errored events
Triage
Most Recent
Most Numerous
Stop the Bleeding!!
Take action on errored workflows
Clean up associated WFERRORs
Take action on errored events
Clean up associated WFERRORS
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Access Health
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/ most recent
Workflow may be errored in multiple points, so count may
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Workflow Analyzer
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workflow at a time
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Diagnostics
MOS note 1083807.1 12.1.3+ catalog
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Diagnostics
Use <CTRL>F to search for tests in other sections
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Diagnostics
Need Application Diagnostics responsibility
MOS note 753979.1
Must use User Management and assign at least one of
following roles
Application End User
Application Super User
Diagnostics Super User
Many responsibilities (PO Super User, System Administrator,
Order Management Super User) have had Diagnostics Super
User role attached to the responsibility
For further information, see OAUG paper database Maximize
Efficiency of Oracle E-Business Suite Release 11i/12 through
Diagnostics by Susan Behn
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Triage
Stop the Bleeding!
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Where to start
Start with workflow or event that has errored most
fixed
Still need to clean up workflow that errored and associated
WFERROR
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Export to Spreadsheet
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Take Action
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How to Retry
Notifications or status monitor one at a time
Bulk Response from Notifications
OAM Retry All
Retry Errored Workflow Activities concurrent program
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Message Name
Different
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Change to 1
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Selectively Abort
Do you really want old POs, Requisitions, Expense
Reports, .. to restart?
Aborting workflow does not remove data from application
tables
What does the event do? Is there an alternative
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Use OAM to
Abort All
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Repeat Preparation
Run Purge for Temp and Perm
Reduce noise
Run Workflow Statistics programs
Workflow Mailer Statistics Concurrent Program
Workflow Agent Activity Statistics Concurrent Program
Workflow Work Items Statistics Concurrent Program
Run Gather Schema Statistics at 30% for APPLSYS
Rerun Workflow Analyzer
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% is actually
> 100
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Special Cases
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Notification Preference
Resend Notifications
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workflows
References to MOS notes
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References
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Thank you!!
Karen.Brownfield@Infosemantics.com
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