Valerie L.

Wilson
5563 Scarlet Dr.
Indianapolis, IN 46224
317-661-0095

Human Resource Manager

I am interested in joining your professional staff. Please find my resume enclosed, it will furnish you with
information relative to my experience, skills and education. References and any additional information will
be available at your request. As my resume indicates, I have completed my Masters Degree at Martin
University, in Psychology May of 2013. I have also completed a Master Level Certificate in Public
Management at Indiana University in 2005, and I am also degreed with a Bachelors of Science in
Paralegal Studies with a minor in Human Service.
My employment background and skills are in Social/Human Service, where my duties included case
management, with working knowledge of the ICES system for (TANF) Cash Assistance, Food Stamps
and Medicaid imbursement, and working knowledge with ICWIS system for Child Protective Services,
both under the State of Indiana. I have also trained clientele in workshop settings taught interviewing skills
and resume writing, completed Intakes/Interviewing/assessment of clients, and performed in-depth
analysis of assessment for data collected and provided reports of findings with recommendations of
desired fit in a work shop setting. During My Internships and work experience, I learned skills for Clinical
treatment of Patients, BPS Assessments, and developing individualized treatment plans, and discharge
summaries, also determine clinical diagnosis using DSM IV, I have also set and preformed group therapy
and individual therapy sessions for Adolescent and Adults in Mental Health and Addiction Treatment in
PHP, IOP and Outpatient, and the Adult IOP Dual Program (Co-Occurring), and Methadone Maintenance
Treatment.
I have worked with those who are economically disadvantage, physically and mentally handicapped, as
well as those who suffer from addiction to drugs and alcohol, both children and adults. I am experienced
in investigations of abuse and neglect of Indianas children through DCS, and investigated cases of fraud
for Indianas eligibility services of benefits through FSSA, and reported findings in a timely manner for
benefit recovery to prosecution. I would like to apply my talents and skills to a position within your
organization.
I can also offer the following additional qualification:
Experience in assessments, individualized treatment plans and Discharge summaries, group and
individual counseling. Investigation for Abuse and Neglect cases through the DCS, Collected data to
determine state benefits for TANF benefits, and checked information for accuracy.
A professional business demeanor, demonstrate excellent written and verbal skills, the ability to interact
articulately and courteously, time management skills, knowledge of Microsoft word, excel, PowerPoint,
etc.
Outstanding organizational skills combined with the ability to adapt to new challenges, a dependable
and punctual work ethic, and ability to work long hours
Provide leadership, for fellow employees.
Job Development, Resume writing, Job Search and interviewing skill, and Active listening skills.
Realizing that this summary cannot fully communicate the benefits I can provide, I would appreciate the
opportunity to speak to you personally, and discussed how I can benefit your company. Thanking you in
advance for your consideration.
Sincerely
Valerie Wilson

Resume
Valerie Wilson
5563 Scarlet Dr.
Indianapolis, In 46224
317-661-0095
valwilso@yahoo.com
Duties are to obtain a position that will utilize my skills and education.
Education:
Master of Science in Community Psychology
Martin University - Indianapolis, IN
05/2013
Certificate in Public Management
Indiana University Northwest - Gary, IN
12/2005
Bachelor of Paralegal Studies with a minor in Human Services
Calumet College - Whiting, IN
05/2004
Internships:
Advance Internship August 2012 to December 2012
Master in Psychology
St. Vincent Stress Center: Completed Advance Internship 300 hours
Under the Supervision of Sam Smith, LMHC, LCAC, and LFMT: Dual Diagnosis
Programming IOP for Drug and Alcohol addictions.

Duties are to provide therapeutic counseling and crisis intervention to

patients and families. Using the clinical skills and experience to assess,
plan, develop, coordinate and provide treatment, rehabilitation and support
services, case management
Services may include: developing individualized treatment plans, family
therapy, and group therapy; discharge planning from the IOP program;
using psycho-education on psycho-therapy. Assist in the 12 Step process.
Make insurance calls to check benefits

Internship May 2012 to August 2012

Master in Psychology: St. Vincent Stress Center - Internship 600 hrs.
Under the Supervision of Sam Smith, LMHC, LCAC, LFMT Dual Programming IOP
for Drug and Alcohol addictions also dealing with mental health issues.

Patients are diagnosed with a Mental Health Issue along with and addiction
(Dual). Primary is determined at assessment.
Skills acquired during internship: appropriate knowledge of the principles
of growth and development over the life span of the patient. Learn more
concerning the ability to assess patient data relative to age specific needs
and provide care as described in the department's policies and procedures.
Gained knowledge of the progression of the addiction and 12-step recovery
while working with patients with addiction. Developed good Oral, Written
communication skills within the clinical field.
Change Diagnosis if necessary, provides direct clinical services to groups
Assist patients in the completion of their first two steps moving them to AA
or NA meetings
Complete treatment plans, assessments, and orientation of services, and
discharge summaries
Organize group sessions allowing members to process with supervised
instructor Sam Smith from 6-8pm and do education sessions from 8-9pm
on Monday Wednesdays and Thursdays.
Complete insurance calls

Practicum Opportunity - January 2012 to May 2012

Master in Psychology: St. Vincent Stress Center (Practicum) completed 300.

Under the Supervision of Laurie A. Moyer, LMHC, LCAC: Adolescent IOP

and PHP Mental health
Learning requirements were to: Complete all documentation which
included Initial Assessments for Adolescent (PHP) Partial Hospitalization
and (IOP) Intensive Outpatient
Completed assessments/individualized treatment plans
Address problems in treatment plans
Complete treatment objective
Preform Group Therapy with instructor, PHP is daily and IOP is three days a
week, and outpatient twice a week
Preformed Family group every Monday for 1.5 hours
Prepared and preformed psycho-educational material to present in group
Perform psycho-therapy in group sessions
Learn Art Therapy concepts and how to present in Group
Learned Music Therapy Concepts and how to present in Group
Assessed and determined diagnosis on Axis from I through IV and
determined GAF after Initial assessments and after patient completed the
program
Work Experience:
Options Behavioral Health Systems- Indianapolis IN: January 4, 2016- Current
Employer
Mental Health Therapist:

Presently work in an inpatient setting on acute care unit for adults. Using
motivational interviewing skills, CBT techniques, DBT techniques, to insure that
patient are receiving evidence based treatments, and teaching coping skills and
allowing patient to recognize and understand their triggers. Primary diagnosis is
mental health.
Responsibilities:
Are to complete biopsychosocial assessments, group therapy, one-on-one
sessions, and complete discharge summaries.
Making sure that all therapeutic treatment plans are established and
treatment goals are met while patients are in the inpatient unit at options
Behavioral Health System.
Teaching coping skills and allow each patient to acknowledge and learn
that triggers while they're in the inpatient unit
Complete discharge summaries and aftercare plans for patients when
leaving within a 7 day period with a Therapist.
Valle Vista Behavioral Health Systems: May 16, 2016 to Current Employer
Intake Specialist:
The Access Center/Intake Clinician is responsible for the facilitation of requests
for services, resource referral, assessment of patient/family clinical needs, and
interfaces with managed care organizations, external reviewers, and other payers.
Responsibilities:
Received incoming calls in patient Access for emergency intake.
Conduct initial evaluation and client intake interviews; assess client's
presenting problems and formulate diagnosis.
Develop, implement and modify, as necessary, client treatment plans.
Carry out case management services related to clients' treatment.
Maintain an active caseload, providing individual, group, family, marital,
child, and adjunctive therapies as needed and within area of expertise and
limits of credentials; assure procurement of additional services as needed.
Provide crisis management for clients, including on-call, and school
consults; make recommendations for interventions as appropriate.
Follow Center procedures regarding the provision of client care and
documentation
Maintain client and program records in accordance with applicable
standards and regulations, grant requirements etc.
Acquire and maintain knowledge of child development and utilize ageappropriate and developmentally appropriate activities in treatment.
Participate in continuing education activities, remaining knowledgeable in
area(s) of expertise, and meet requirements for professional staff
membership

Attend meetings as appropriate and meet regularly with supervisor to

exchange pertinent information and receive supervision.
Serve as a resource person to Center and community in area(s) of
expertise, including presenting classes, speaking engagements and
agency consultation.
Maintain a high level of ethical conduct regarding confidentiality, dualrelationships and professional stature.
Ability to demonstrate competent use of Profiler
Perform any other duties as assigned.
Timely completion of HAP paperwork and reassessments within specified
deadlines
Monitor caseload to assure compliance for third-party payers, including
chart reviews, completing prior requests and pre-certification.
Perform the above listed duties with or without reasonable
accommodations.

Options Behavioral Health Systems: January 4, 2016 till present

In-patient Therapist:
Under the direction of Clinical Supervisor and Inpatient Nurse Practitioner, duties
were to provider group and one on one therapy sessions, using CBT, DBT, and
motivational interviewing techniques. Taught patients skills that enhanced
coping, and gave introduction and knowledge of individual triggers that cause
stressors, or relapse.
Responsibilities:
Completed Bio-psychosocial Assessments,
Individualized treatment plans,
Developed individual treatment goals, and safety plans
Worked with suicidal, homicidal, mentally ill and substance abuse patients.
Facilitated groups and 1:1 sessions with patients.
Complete discharge summaries, and provide aftercare appointment to all
patients being discharged with 7 days of the discharge.
Case Management duties and utilization review
Families First Indianapolis IN: January 7, 2015 to January 4, 2016
Drug and Alcohol Counselor:
Facilitated Groups using Psycho-education, Psycho-Therapy, using motivational
interviewing, CBT Techniques, and teaching DBT skills. Taught patients to
identify triggers and coping skills. Assessment writing for reports both DCS and
Court ordered patients on probation order to take drug treatment classes.

Completed exit interviews and discharge summaries. Primary diagnosis is

substance abuse.
Responsibilities:
Completed initial assessment BPSA
Complete all assessment reports for DCS Clientele.
Facilitated group sessions for IOP FOR 16 weeks 3 nights a week for
enrolled clients and facilitated aftercare group for 8 weeks for 1 night a
week.
Complete all monthly reports in a timely manner for DCS Clients and
probation clients
Indianapolis Treatment Center Methadone Maintenance Treatment FacilityIndianapolis, IN: November 2013 to February 2015
Drug Counselor:
Outpatient substance abuse treatment facility serving patients afflicted with the
disease of addiction. Work closely with Clinical Director, Clinical Supervisor,
other clinicians, and medical personnel In accordance with State and Federal
Regulations to provide care for patients. Under the supervision of the Clinical
Supervisor, our Counselors are ultimately responsible for providing individual
and group therapy to patients to clients with a primary diagnosis of chemical
dependency. Additional responsibilities include assisting our patients with
developing their treatment plans and reaching their treatment goals. Preparing
current patient progress reports and completion notices.
Responsibilities:
Providing paperwork to patients, courts, probation and parole departments
and referral sources;
Maintaining accurate records to ensure compliance with all Federal and
State regulations;
Coordinating and cooperating with local agencies and organizations
Complete Bio psychosocial, treatment plan, discharge summary
Counseling sessions Individual and group sessions.
Facilitate groups for Co-Occurring, Relapse Prevention, Early Recovery
Group
Psych-education and Psych-Therapy sessions
Meridian Health Services-Indianapolis, IN: December 2012 to October 2013
Behavioral Clinician:
Community based program provided counseling in an in-home setting.
CANS/ANSA Certified from 0-5, 5-17 and Adults
Responsibilities:
Connexxions Dual Diagnosis for DD/MR Clients

Treatment Plans every 90 days

Cans and Ansa assessment every 6 months
Interview Clients in crisis situations involving social, emotional, financial,
martial, health, or other problems to develop background and details of
problems.
Assess and evaluates cases and prepares and implements treatment and
case management plans
Counsels' clients, assisting them in identify and resolve problems and
make effective use of resources.
Organize and conduct support groups for clients
Work closely with families of clients an provides appropriate clinical
services to family members including individual counseling and group
work
Maintains working relationships with staff of other agencies and
institutions, homes, and facilities as acts as a liaison between clients and
agency or institution
Work collaboratively with medical staff serving clients
Develops and maintains contact with other agency staff and local service
providers to develop specialized services for clients and their families.
Assists clients in finding ways to adjust to changes that will allow for a
comfortable lifestyle as situation permits
Encourages clients to do things for themselves to retain feelings of
independence and self-esteem, and provided consultation to staff on
specific cases involving coordination of care.
Prepares and maintains written case records, reports and forms, performs
case follow-up and closing, and performs other administrative task as
required.

Anthem BC/BS-Indianapolis, IN- February 2010 to August 2011

Customer Service Rep:
Duties were to function in all aspects of customer service, claims and/or
membership helping with issues and resolutions to problems.
Responsibilities:
Performs research and analysis, of data for members and providers,
advocating on behalf of customers through whole case methods to
determine benefits to be paid, and processed for the members.
Provide full service to members, providers, group administrators, and
brokers by processing health care claims, handling inquiries, and/or
performing membership functions.
Performs at least two of the three functions routinely, research, processing
and correcting claims data while maintaining call handle time, and
adherences on phone system.
Receives inbound telephone calls or paper and electronic claims from
members and providers.

Resolves issues for members, providers, group administrators and

brokers (trouble shooting)
Analyzes the situation and completes research to ensure no rework or
follow-up issues.
Applies knowledge of policies and procedures, products, legislation and
claims workflow.
Interacts with systems to ensure claims are paid or denied based on terms
of contract, and Initiates interaction with other areas to ensure claims are
handled properly and thoroughly
Interprets claims to determine primary or secondary liability and recognize
when additional information is needed.
Makes decisions on claims payment while considering benefit status,
provider status, and impact on WellPoint, the provider and the member.

IPS School Corp-Indianapolis, IN: August 2008 to February 2010

Substitute Teacher
Substitute teachers should assume all of the duties and responsibilities of the
regular teacher. Check the mailbox of the teacher for whom you are substituting
at least twice during the school day for materials to be distributed and special
bulletins. Consult the teacher's plan book for the day's lesson plans.
Responsibilities:
Sending the attendance report to the office.
Submitting the lunch count to the office.
Extra duties" for which the regular teacher might be scheduled (i.e. bus
duty, hall duty).
Familiarization with evacuation plans in case of a drill, correcting of daily
written work if answer keys are available, and created curriculums for
students on weekly basis, until regular teacher returned.
Department of Child Services (CPS) - Indianapolis, IN: September 2006 to June
2008
Family Case Manager II
The purpose of the position is to protect children from abuse and neglect and
either maintain or reunify families whenever possible and, when in the best
interest of the child, to achieve a permanent home or independent living for
children unable to be reunited with their families in a timely manner.
Responsibilities:
Investigates reported incidents of child abuse, neglect, makes a
determination of whether or not the incident is substantiated and develops
recommendations to a Juvenile Court for disposition
Assess level of risk to the child for additional injury or harm, including
whether the child is in imminent danger, and may recommend removal of
the child from the family as the situation warrants.

Performs needs assessments to determine treatment options for families

and children.
Testifies in either a Juvenile or Criminal Court of Law concerning the
needs of the families and children
Maintains case files and develops briefing reports for the community child
protection team, in-office case staffing or out-of-home placement agency
staffing.
Develops plans with families and children in their home to divert children
from the juvenile justice system.
Develops case plans to assist families and children to become more selfsufficient in a safe and nurturing environment and to assure a permanent
home for the child.
Accepts on-call responsibility (includes weekends and holidays)
periodically to receive and investigate allegations of child abuse/neglect
Conducts home studies, family histories and recommends placement for
adoption to an adoption team.
Recommends foster families and child care homes for licensure and
assists in the development of foster home recruitment and training, as
needed

Charter School of the Dunes - Gary, IN: April 2005 to September 2006
Instructional Assistant
Monitor behavior with special student that is considered Emotionally
Handicapped and complete daily reports to Special Ed instructor
Responsibilities:
Work with student as a one-on-one assistance to ensure academic
improvement
Take active role in student's behavior plan and IEP meetings to ensure the
best possible intervention plans for student.
Provide mediation services to all students when needed.
Gary and Hammond IN - Hammond, IN: May 2001 to August 2004
Family Case Coordinator
Interview Clients in order to determine eligible for state and federal benefits of
food stamps, medical and TANF Cash Assistants, conducted case review,
monitored cases using data exchange through the ICES system for other
agencies making sure benefits are accurate.
Responsibilities:
Maintained case records through data system (ICES) and hard copies of
case files
Case management, worked with clientele to seek out job opportunities
and give job leads

Daily computer usage using Microsoft professional Office XP

Provided supported services for Impact Participants
Worked along with contracted providers to achieve self-sufficiency
successes for Impact Clientele
Collection of data to assist in making determination from information given
by interviewed clientele to determine eligibility
Division of Aging and Rehabilitation Services, Gary IN

Blind and Visually Impaired Services- Based in Indianapolis Office in Gary, IN:
June 1998 to May 2001
Rehabilitation Teacher for the Blind and Visually impaired
Facilitated workshops and symposiums that were to give information about free
services that Blind and Visually Impaired Services, in five counties offered for the
citizen within the State of Indiana were blind or visually impaired.
Responsibilities
Instructed those who were blind or visually impaired on daily living skills
needed to function continually in their homes and community
surroundings
Taught skills using computers, tape recorders and other adaptive
equipment, as well as instructed on Braille for reading purposes for the
blind
Ordered and trained in the use of all adaptive equipment ordered for the
clients use to assist them to continue skills learned by our services,
equipment to enhance their daily living: CCTV's, magnifiers, cooking
equipment, templates for check writing, and writing purposes as well as
reading material written in Braille for continual practices.