ADP LEARNING SOLUTIONS

Training Bytes:
Increasing Emotional Intelligence

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Training Bytes: Increasing Emotional Intelligence

Table of Contents
Handout #1 ................................................................................................................................ 2
Stay in Control! Managing Your Emotions at Work.................................................................... 2
Handout #2 ................................................................................................................................ 3
Handout #3 ................................................................................................................................ 4
Handout #4 ................................................................................................................................ 5
Handout #5 ................................................................................................................................ 6
Handout #6 ................................................................................................................................ 7
Handout #7 ................................................................................................................................ 8
Half Full or Half Empty? Choosing to Be Positive ...................................................................... 8
Participant Guide
Handout #8 ................................................................................................................................ 9
06/2014_PK
Handout #9 .............................................................................................................................. 10
Handout #10 ............................................................................................................................ 11
Handout #11 ............................................................................................................................ 12
The Big Picture Keeping Things in Perspective ....................................................................... 12
Handout #12 ............................................................................................................................ 13
Handout #13 ............................................................................................................................ 14
Handout #14 ............................................................................................................................ 15
Handout #15 ............................................................................................................................ 16

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Training Bytes: Increasing Emotional Intelligence

Handout #1

Stay in Control!
Managing Your Emotions at Work

Program Objectives

At the end of the program, you will be able to:

Recognize what types of situations (triggers) tend to make you angry, frustrated, and
irritable
Use proven anger management techniques to diffuse emotion and refocus energy
Identify opportunities to proactively squelch anger tendencies

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Training Bytes: Increasing Emotional Intelligence

Handout #2
Stay in Control
Managing Your Emotions at Work
Emotional Triggers

What Triggers My Emotions

Why

Signs of Potential Emotional Behaviors in Others

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Training Bytes: Increasing Emotional Intelligence

Handout #3
Stay in Control
Managing Your Emotions at Work
Approaches to dealing with Emotional Situations

Approach
Avoidance

Pros

Cons

Smoothing Over

Confrontation

Collaboration

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Training Bytes: Increasing Emotional Intelligence

Handout #4
Stay in Control
Managing Your Emotions at Work
Managing Emotions
What May Have Triggered
Their Emotional Reactions

Managing Their Emotions

Example 1

Example 2

Example 3

Other Techniques for Managing Emotions::

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Training Bytes: Increasing Emotional Intelligence

Handout #5
Stay in Control
Managing Your Emotions at Work
Managing Emotions Exercise

What specific kinds of emotional behaviors do you encounter at work?

How do you usually react to these behaviors?

How could you manage your own emotions and reactions more effectively and
constructively?

How could you react to the emotional behaviors of others more effectively and
constructively?

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Training Bytes: Increasing Emotional Intelligence

Handout #6
Stay in Control
Managing Your Emotions at Work
Action Planning

What will I do differently to manage my own emotions more effectively?

Action
Start Date
Completion
Who Else is
Date
Involved

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Training Bytes: Increasing Emotional Intelligence

Handout #7

Half Full or Half Empty?

Choosing to Be Positive

Program Objectives

At the end of the program, you will be able to:

Recognize the importance of personal choice

Use proven techniques to turn seemingly negative situations into positive opportunities
Identify opportunities to be a positronic influence among peers

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Training Bytes: Increasing Emotional Intelligence

Handout #8
Half Full or Half Empty?
Choosing to be Positive
Choosing Positive and Negative Responses

Victim Mindset / Responses

Positive Mindset / Responses

Example
Jim

Choosing to be Positive

Nancy
(2 examples)
Gary and Bill

Other techniques for Choosing to be Positive:

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Training Bytes: Increasing Emotional Intelligence

Handout #9
Half Full or Half Empty?
Choosing to be Positive
Being Positive Exercises
What is a negative situation youre facing at work right now or one that has the potential
for becoming negative?

Why does the situation exist?

What will help put the situation into perspective?

What are some ways you can deal constructively with your emotions and negative
reactions to the situation?

What is at least one thing you will be able to gain from the situation?

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Training Bytes: Increasing Emotional Intelligence

Handout #10
Half Full or Half Empty?
Choosing to be Positive
Action Planning

What will I do differently to choose to be positive at work?

Action
Start Date
Completion
Who Else is
Date
Involved

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Training Bytes: Increasing Emotional Intelligence

Handout #11

The Big Picture

Keeping Things in Perspective

Program Objectives

At the end of the program, you will be able to:

Recognize the difference between importance and urgency

Use techniques to filter information to decide what to ignore and what to act on
Know how to accept what you cant control and how and when to act on what you can

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Training Bytes: Increasing Emotional Intelligence

Handout #12
The Big Picture
Keeping Things in Perspective
Gaining Perspective on Work

Change at Work

Impact on Me or Organization

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Training Bytes: Increasing Emotional Intelligence

Handout #13
The Big Picture
Keeping Things in Perspective
Techniques for Keeping Things in Perspective
Definition of

How to determine

Important

Urgent

Example

Techniques for Keeping Things in Perspective

1
2
3

Other Techniques:

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Training Bytes: Increasing Emotional Intelligence

Handout #14
The Big Picture
Keeping Things in Perspective
Keeping My Job in Perspective

What I Control

What I Can Influence

What I Can Neither Control

Nor Influence

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Training Bytes: Increasing Emotional Intelligence

Handout #15
The Big Picture
Keeping Things in Perspective
Action Planning

What will I do differently to keep things in perspective more effectively?

Completion
Who Else is
Action
Start Date
Date
Involved

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