ON THE JOB TRAINING REPORT AT LUXENT HOTEL

51 Timog Ave. South Triangle Quezon City,Metro Manila, Philippines

A Narrative Report Submitted to:

MRS. HELEN N. PARTIBLE, MBA

In Partial Fulfillment of the Requirements for

the course BSHRM

A Narrative Report Submitted by:

BIANAN, SHARLENE RUTH M.

May 2016

TABLE OF CONTENTS

CHAPTER I: INTRODUCTION
CHAPTER II: THE COMPANY
A. Mission and Vision
B. Company Profile
CHAPTER III: SUMMARY OF OJT EXPERIENCE
CHAPTER VI: ASSESMENT OF OJT PRACTICUM
A. New Knowledge
B. Theories actually seen in the practice
C. Feedback that can be given to the company or institution
D. Benefits gained
E. Problems encountered
CHAPTER V: APPENDICES
A. Company Brochure
B. Copy of endorsement
C. Copy of training platform
D. Copy of the signed waiver form
E. Daily Time Record
F. Quarterly Performance Appraisal
G. Certificate of Completion
H. Gallery

INTRODUCTION
Internship or on the job training is one way by which we students are given an opportunity
to apply the theories and computations that we have learned from school. It also helps us to
obtain applicable knowledge and skills by performing in actual work setting. Colleges and
universities require their students to undergo such training within a specific number of hours as
part of the curriculum.
For us students, an OJT or internship program provides opportunities to go through the
actual methodologies of a specific job using the real tools, equipment and documents. In effect,
the work place becomes a development venue for us student trainee to learn more about our
chosen field and practice what we have learn from academy.
On the other hand, a valuable OJT program also profits the companies who accept trainees. First
OJT or intern provides extra manpower for a less significant labor cost than a regular employee.
Most of them are all eager to learn the ropes so chances are high that theyll be given a chance to
work on the same company as an employee after graduating.
Employers can use this internship strategy as method in recruiting employees. Since the trainer
or supervisor can follow the trainees progress, he can gauge based on performance, behavior and
attitude if the trainee will make good recruit after the completion of his internship.
We trainees can bring fresh ideas into the organization. Given the opportunity to converse our
minds freely and without fear, we may be able to contribute significantly in brainstorming
sessions or research and eventually help improve the organizations productivity.
While training the interns, employers are in fact also teach their employees to guide the
trainees by stretching their patience, develop teaching skills and make them more sensitive to the
needs and mind set of the younger generation. The course of supervision also teaches them how
to share what they know and be receptive to questions. Hence, the internship also becomes an
avenue in training for future managers of the company.

II. THE COMPANY

A. LUXENT HOTEL MISSION
We are a business hotel that shines at the center of the entertainment city committed to
excellence by recognizing the value of our team members, giving delightful experience to our
guests and optimizing returns to our stakeholders.
LUXENT HOTEL VISION
To be the preferred premier hotel in Metro Manila, where business and entertainment
meets.

B. COMPANY PROFILE

Luxent Hotel is located along Timog Avenue, very near the rotunda linking to Tomas
Morato Avenue. Its central location is mere minutes from key government offices, and the
studios of ABS-CBN Broadcasting Corp. and GMA Network Inc. Further, the area enjoys
convenient access to main roads that lead to other major cities in the metro, specifcally San Juan,
Makati, Mandaluyong, and Manila.
Before, travelers see this part of Manila only and route to other hubs; Luxent Hotel in QC now
gives reason to make it their base. The ritzy lobby speaks volumes about the hotel experience to
look forward to arresting but quaintly beautiful. Grand but always accommodating.

Welcome to a new standard in corporate and leisure travel at a central, convenient location near
major media networks and key government offices. We will define such standard as elegant,
practical, and boutique service at par with the most high-end hotels but at very reasonable rates.
The rooms are spacious, generously furnished, and stylishly decorated. The food is heavenly, and

the services are deluxe: the ballroom and function venues, indeed, can cater to both high-profile
events and banquets. And leisure hotspots such as the infinity pool and well-equipped gym
additionally offer a panoramic view of the bustling neighborhood of Tomas Morato Avenue and
Timog Avenue.
At once, Luxent Hotel in Quezon City, Philippines redefines a business trip or a weekend
getaway in its district.
Luxent Hotel is a four-star hotel that boasts reasonable rates for its luxurious accommodations.
Towering 14 stories over the business, shopping, and entertainment centers in Quezon City, the
hotel provides the greatest value for guests.
Each tastefully furnished unit assures a comfortable and luxurious stay whether youre visiting
for a business summit or just eager for a retreat. Experience the services and amenities you
would expect from a 5-star hotel, complete with free Wi-Fi access and comprehensive security
system.
Common room amenities:

Queen or king beds

Flat-screen TV with cable channels
DVD player
Free Wi-Fi Internet access
In-room safe
Refrigerator with mini-bar set-up
Complimentary coffee and tea-making facility
Complimentary bottled water with daily replenishment
Complimentary daily newspaper
Individually controlled air-conditioning system
Spacious private bath with hair dryer and vanity mirror
Telephone facility
In-room dining

III. SUMMARY OF THE OJT EXPERIENCE

Luxent Hotel requires OJTs to rotate in their different departments and also, their
minimum required total hours of training is 400 hours thats why I had a chance to experience
the training in their Housekeeping Department. I had my first 100 hours there. I met their room
attendants, their different staffs, also, the Executive Housekeeper Mr. John Delos Santos and

their Housekeeping coordinators. At first, I was very shy and I am adjusting to my new
environment. Especially, living in Manila away from the province. The employees in the hotel
were very kind. In my first day, the housekeeping Team Leader 3, Mr. Bejay Trinidad oriented
me about the basics in the hotel. The different name of the places in the hotel, the different
locations of the guests areas and entertainment areas. In the housekeeping department, Ive
learned to use an actual vacuum for the room carpet. In my first 3 days in the hotel, I was
assigned at the lobby area and the guests comfort rooms. At first it was very difficult for me
because my feet hurts. I need to stand up all day. We are not allowed to loiter around the hotel.
After 3 days, I was already assigned in the rooms area. I was taught how to clean the rooms
especially the bathrooms. The room attendants taught me the set-up of amenities in the
bathroom. The room attendants were very kind. Sometimes they give me water if Im very tired.
The housekeeping department was really worth it because the Executive Housekeeper always
make sure that we are always okay and smiling.
After HK department, I was assigned at the F&B department. The HR endorsed me to one
of the food attendants there. In my first day, they oriented me about the F&B department, their
rates and promos, the breakfast buffet and the bar and a la carte. The hotel restaurant was is
called Garden Caf