Mainframe application support interview

questions
1. What is the difference between Production support/Application support
and Application maintenance?
2. What kind of work is done in Application support?
3. What is your role as a team member?
4. What is an abend?
5. What is ticketing tool? What ticketing tool is used in your project?
6. What job scheduling tool is used in your project?
7. How do you do the job monitoring?
8. What is ticket life cycle management?
9. How do you proceed if there is any production job abend?
10. How do you decide from which step the abended job to be restarted?
11. What is SLA(Service Level Agreement)?
12. What is Severity? How Severities are handled in your project?
13. How do you proceed when you get a high severity ticket and the
reason for the issue is not known?
14. What is RCA(Root Cause Analysis)?
15. What is temporary solution and permanent solution?
16. How user-raised tickets are handled in your project?
17. How do you handle the situation if your job stream is on HOLD due to
upstream system issue?
18. What process is followed if production file data to be changed to solve
any job abend?

19. How do you proceed if you job stream is on hold due to missing file?
20. How do you handle the situation if your application jobs are running
almost a day late?
21. When do you get S0C7 abend? How to resolve the S0C7 abend?
22. When do you get S0C4 abend?
23. How do you run a production job in test system?
24. How access control of data is managed in production environment?
25. What do you do if any of the jobs fail due to recent launch from
development team?
26. Have you anytime attended bridge call?
27. How do you handle the issue of server failure which doesnt come
under your teams control?
28. What is file status code? What status code you get if the program is
trying to read from a file which is yet to be opened?
29. How do you handle SPACE issues?
30. How do you handle array limit issue?
31. How do you resolve the DB2 SQLCODE -811 issue?
32. How do you resolve DB2 SQLCODE -803 issue?
33. When do you get job contention issue? How do you resolve contention
jobs?
34. If a job/program is running for a long time, how do you refine that one?
35. If a production job is running for very long time than the expected run
time, what are you going to do?
36. What kind of abends you mostly worked on?
37. Best practices followed in your team?
38. What is the process followed to move any changed components into
production?

39. How do you change the existing job schedule?

40. What do you do if one of your job fails due to DB2 unavailability?
41. What do you do if one of your job fails due to DB2 SQLCODE -805?
42. What do you do if your job fails while inserting data into a DB2 table
due to bad data records?
43. How do you handle if you are regularly getting bad data from upstream
application?
44. How do you fine tune DB2 queries which are taking longer time?
45. How do you handle the request if you are asked to rerun a job with few
records to correct an issue? What precautions do you take in this kind
of scenario?
46. How do you work with application development team during handover
of any application changes? What kind of information you request from
them?
47. If you come across any data security violation, what are you going to
do?
48. How do you handle a job schedule change request?
49. Have you participated in any data recovery process due to some wrong
processing?
50. What precautions you take if you get to know that there will be huge
delay to your job stream?