Indian Staffing Federation

hosted

49th Ciett World Employment Conference

25th-27th May 2016, New Delhi

Event Report

KARMAYUG-New Era of Employment

Event Report 49th World Employment Conference

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Shri Bandaru Dattatreya

MoS (Independent Charge), Ministry of Labor and Employment, Government of India
Shankar Aggarwal,
Secretary, Ministry
of Labor and
Employment, Govt.
Of India

Arun Maira,
Former member
Planning
Commission, Govt
of India

R C Bhargava,
Chairman,
Maruti

C P Gurnani, CEO &

MD, Tech
Mahindra

Sandeep Dhir,
Chief HRM,
Tata Steel

Dheeraj Kumar, Jt.

Secretary, Ministry of
Labor and
Employment, Govt.
of India

Anil Dhankher,
Head Human
Resources, Abu
Dhabi Commercial
Bank India

John Healy, Board

Member, Ciett

Annemarie Muntz,
President, Ciett

Linda Kromjong,
Secretary-General,
International
Organisation of
Employers

Lenka Kint,
Executive
Secretary, World
Association of
Public
Employment
Services (WAPES)

Barry Asin, President,

Staffing Industry
Analysts

Angelo Lo Vecchio,
Country Manager
& MD, Adecco
(India)

Moorthy Uppaluri,
CEO, Randstad
(India)

Raja Sekhar Reddy,

VP, Indian Staffing
Federation ; COO &
Director, Innovsource

Asim Handa,
Trustee, Indian
Staffing
Federation; CEO, Gi
Group (India)

A G Rao, Trustee,
Indian Staffing
Federation ; MD,
Manpower Group
(India)

MARK REILLY,
PRODUCT
EVANGELIST
(EMPLOYER
INSIGHTS), INDEED

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RAJESH RANJAN,
PARTNER, EVEREST
GROUP

ADAM PODE,
DIRECTOR INTERNATIONAL
RESEARCH &
ANALYSIS, SIA

Denis Pennel,
Managing Director,
Ciett

Tom Hadley
Director -Policy &
Professional
Services,
Recruitment &
Employment
Confederation

Marcus Sawyerr,
Senior Director
EMEA,
CareerBuilder

Lin Tong, Deputy

Director - Research,
China Association Foreign Service
Trades

Ekaterina
Gorokhova,
President & GM
Russian APEA, Kelly
Services

Sanjay Vidyarthi,
MD, Jabil Country

Vander Morales,
President- Fenaserhtt
& Sindeprestem

Chaitanya N
Sreenivas, Director
HR IBM GTS
Delivery & India
Area North

Partha Pratim,
PLEA, Ministry of
Labor and
Employment,
Govt. of India

Kamal Karanth,
Trustee, Indian
Staffing Federation;
MD, Kelly Services
and Kelly OCG India

Judajith Das, Chief

Human Resources,
ICICI Prudential Life
Insurance

Sethuraman
Mahalingam,
Former CFO, Tata
Consultancy
Services

Mark Keese, Head of

Employment Analysis
and Policy Division,
OECD

Frederikus Scholte,
V P - Sales and
Marketing,
Manpower Group

Panudda
Boonpala, Director
(India),
International
Labor
Organisation

Virjesh Upadhyay, All

India General
Secretary, Bharatiya
Mazdoor Sangh

Bettina Schaller,
Ciett board
member, Chair of
the Eurociett PA
Committe

Rituparna
Chakraborty,
President, Indian
Staffing
Federation

Mekin Maheshwari,
Ex-Head of
Engineering & CPO @
Flipkart

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Contents
Executive Summary............................................................................................................................. 5
Inaugural Session ................................................................................................................................ 7
Session 1: WHAT MAKES INDIA AN INTERESTING DESTINATION FOR THE REST OF THE WORLD INDUSTRY VIEWPOINT ...................................................................................................................... 11
Session 2: GLOBALISATION OF WORKFORCE: ARE WE MOVING TO THE EMPLOYERS OR THE
EMPLOYEES MARKET ....................................................................................................................... 14
Session 3: CREATING WORK HOW TO SET THE SCENE FOR TOMORROW? ................................... 16
Opening Session: BRICs: changing dynamics of the global demand & supply for companies &
employment industry........................................................................................................................ 20
Session 4: WHAT SKILLS ARE NEEDED IN THE NEW ERA OF EMPLOYMENT? ................................... 21
Session 5: HOW TO MONITOR AND ENFORCE REGULATIONS ON PRIVATE EMPLOYMENT AGENCIES
GLOBAL PERSPECTIVE .................................................................................................................... 23
Closing address ................................................................................................................................. 26
Vote of Thanks .................................................................................................................................. 26
Annexure A Press Release .............................................................................................................. 27
Annexure B Event Partners ............................................................................................................ 29

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Executive Summary
The 49th Ciett World Employment Conference held in New Delhi, India, on 26 and 27 May 2016 brought together some 300
recruitment and employment specialists from over 35 countries and top-level policy-makers (ILO, OECD, IOM), key
stakeholders (IOE, WAPES), user companies (Tata Group, IBM, Flipkart, ICICI Prudential Life Insurance), international
organisations and partners (SIA) to discuss the role the industry can play in the changing world of work.
This years theme was: the employment and recruitment industry in the new era of employment, or in Hindi: Karmayug.
A topic currently much discussed at all institutional and political levels, the main one being the Future of Work Centenary
Initiative led by the International Labour Organisation.
India, the Conference host, was a central theme throughout the conference and was the topic of the first session on: what
makes India an interesting destination for the rest of the world? Indian Industry leaders provided their insights on Indias
ever globalising labour market.
With its young and skilled talent pool of 270 million, India is becoming one of the most important contributors to global
employment. However, structural challenges are holding India back to fulfil its full potential. Over complex regulation and
bureaucracy need to be adjusted to the new era of employment.
Day 1 (May 26th)
Opening the conference, Ciett President Annemarie Muntz, said that India has unlimited potential in terms of talents and
skills which are key to a successful labour market in the global economy, but structural challenges are holding it back to
fulfilling its full potential. "Over complex regulation and bureaucracy need to be adjusted to the new era of employment", she
added.
Addressing the conference, Shri Bandaru Dattatreya, MoS (Independent Charge)- Ministry of Labor and Employment, Govt
of India said: "The World Employment Conference has thrown valuable insights on global best practices. It showcased India
as an emerging talent powerhouse before the global counterparts. In sync with the objective of the event, we are committed
to consider the problems of the workers as well as the employers in a tripartite spirit and create a harmonious working
environment to facilitate employment creation for India's large pool of unemployed workforce."
Shri Bandaru Dattatreya, then officially unveiled the Indian Staffing Federation 2016 Report, showing that India might
become the third largest country with "flexi staff", employing 2.9 million by 2018. "With an acceleration rate of 12.3% over
2015-18, flexi-staffing is becoming the job creation engine where over nine million youth would be added to the organised
workforce in the next 20 years," stated ISF President Rituparna Chakraborty.
ISF president Rituparna Chakraborty said that India was one of the very few countries which had a young workforce with
every month, a million youth getting added to India's workforce and potentially to the world's workforce.
The first session WHAT MAKES INDIA AN INTERESTING DESTINATION FOR THE REST OF THE WORLD - INDUSTRY
VIEWPOINT was led by a panel comprising

Shankar Aggarwal, Secretary, Ministry of Labor and Employment, Govt. Of India

R C Bhargava, Chairman, Maruti
C P Gurnani, CEO & MD, Tech Mahindra
Ashok Reddy, MD and Co Founder, Teamlease

Session Chair: Arun Maira, Former member Planning Commission, Govt of India
The panel had a lively discussion with the audience about why India is an Interesting place for industries to set up their
bases.
The second session - GLOBALISATION OF WORKFORCE: ARE WE MOVING TO THE EMPLOYERS OR THE EMPLOYEES
MARKET provided insights on the changing world of work and employees types. The topics discussed were Supply Chain
Management, Work Mobility, Remote Working and the Gig-economy from the panellists and was led by

Dheeraj Kumar, Jt. Secretary, Ministry of Labor and Employment, Govt. of India'

Annemarie Muntz, President, Ciett

Anil Dhankher, Head Human Resources, Abu Dhabi Commercial Bank India

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Lenka Kint, Executive Secretary, World Association of Public Employment Services (WAPES)
Sandeep Dhir, Chief HRM, Tata Steel

Session Chair: John Healy, Board Member, Ciett

Introduction by: Linda Kromjong, Secretary-General, International Organisation of Employers
The third session was titled CREATING WORK HOW TO SET THE SCENE FOR TOMORROW?, focused on growing the
employment industry in India, new HR services and Market consolidation as well as different forms of services and how large
talent pools can best be combined. The speakers at this panel were

A G Rao, Trustee, Indian Staffing Federation ; MD, Manpower Group (India)

Angelo Lo Vecchio, Country Manager & MD, Adecco (India)

Asim Handa, Trustee, Indian Staffing Federation ; CEO, Gi Group (India)

Moorthy Uppaluri, CEO, Randstad (India)

Introduction by: Barry Asin, President, Staffing Industry Analysts
Session Chair: Raja Sekhar Reddy, VP, Indian Staffing Federation; COO & Director, Innovsource
Master Classes:
A series of master classes took place in the afternoon:

Master Class The science of talent attraction, what makes people tick? - by Mark Reilly, Indeed

Master Class Recruitment technology obstacles that could hinder your success - by Marcus Sawyer- EMEACareerBuilder

Master Class Strategic shift in talent acquisition services - by Rajesh Ranjan, Everest Group

Master Class India in Global Context - by Adam Pode, Staffing Industry Analysts

Master Class The contribution of the employment and recruitment industry in the changing world of work - by
Denis Pennel, Managing Director, Ciett

Master Class - Seven ways to woo employers - by Tom Hadley, REC

Day 2 (May 27th)
The opening session: BRICs: changing dynamics of the global demand & supply for companies & employment industry,
focused on Commonalities, Talent Powerhouses and the BRICSgrowth potential. Emerging countries Brazil, Russia, India and
China were discussed during this session. Each country has disctinctive labour market issues such as unemployment, overregulation or hostile unions. All of them have a high rate of informal work. The speakers at this panel were
Country Opinion Presenters

Ekaterina Gorokhova, President & GM Russian APEA, Kelly Services

Vander Morales, President- Fenaserhtt & Sindeprestem

Lin Tong, Deputy Director - Research, China Association -Foreign Service Trades
Introduction by: Sanjay Vidyarthi, MD, Jabil
Session 4 - What skills are needed in the new era of employment? was introduced by Mark Keese (OECD) and focused on
new technologies, digitalisation, the role of apprenticeship and life-long learning. The speakers at this panel were

Partha Pratim, PLEA, Ministry of Labor and Employment, Govt. of India

Judajith Das, Chief Human Resources, ICICI Prudential Life Insurance
Sethuraman Mahalingam, Former CFO, Tata Consultancy Services
Chaitanya N Sreenivas, Director HR IBM GTS Delivery & India Area North
Frederikus Scholte, V P - Sales and Marketing, Manpower Group

Introduction by: Mark Keese, Head of Employment Analysis and Policy Division, OECD
Session Chair: Kamal Karanth, Trustee, Indian Staffing Federation; MD, Kelly Services and Kelly OCG India
Session 5 - How to monitor and enforce regulations on private employment agencies global perspective- Introduced by
Panudda Boonpala, Indian Director of the International Labor Organisation and chaired by Bettina Schaller, Ciett Board
Member focused on the ILO Convention 181, flexibility and security, undeclared work and finally decent work and job quality.

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The speakers at this panel were

Shankar Aggarwal, Secretary, Ministry of Labor and Employment, Govt. Of India

Virjesh Upadhyay, All India General Secretary, Bharatiya Mazdoor Sangh
Rituparna Chakraborty, President, Indian Staffing Federation
Denis Pennel, Managing Director, Ciett
Mekin Maheshwari, Ex-Head of Engineering & CPO @ Flipkart

Introduction by: Panudda Boonpala, Director (India), International Labor Organisation

Session Chair: Bettina Schaller, Ciett board member, Chair of the Eurociett PA Committee
The Conference was closed by Mr. Hans Leentjes Ciett Vice President, & Mr Raja Shekhar Reddy, Vice President ISF who gave
the vote of thanks.
Next years Ciett Annual Conference will be held in Paris from27th to 29th September 2017 and will mark a special occasion
as Ciett will celebrate its 50th anniversary!

Inaugural Session
The inaugural session began with welcoming the Delegates, Speakers, Ciett and ISF Executive board and Trustees of Indian
Staffing Federation (ISF).
On arrival of the Chief Guest, Honble Shri Bandaru
Dattatreya, MoS (Independent Charge)- Ministry of Labor
and Employment, Govt of India; Emcee, requested the
dignitaries to join the Chief Guest, on stage to light the lamp
and initiate the proceedings.
He was joined on stage by Ms Annemarie Muntz, President,
Ciett, Mr. Hans Leentjes, Vice President, Ciett, Ms Rituparna
Chakraborty, President, ISF and Mr Raja Shekhar Reddy,
Vice President ISF.
(L to R- Hans Leentjes, VP- Ciett, Annemarie Muntz, President- Ciett, Rituparna Chakraborty, President-ISF, Raja Sekhar
Reddy, V.P- ISF, Shri Bandaru Dattatreya, MoS (Independent Charge)- Ministry of Labor and Employment, GoI)
The lamp lighting ceremony was followed by,

Welcome Address: Ms. Suchita Dutta, Executive Director, Indian Staffing Federation

Opening Address: Ms Annemarie Muntz, President CIETT

Thoughts on WEC2016: Ms Rituparna Chakraborty, President, Indian Staffing Federation (ISF)

Chief Guests Speech: Honble Shri Bandaru Dattatreya, MoS (Independent Charge)- Ministry of Labor and
Employment, Govt of India

Report Launch Indian Staffing Federation- Indian Flexi Staffing Industry Research 2016

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Welcome Address:
Ms Suchita Dutta, Executive Director, Indian Staffing Federation took the stage
to give the welcome address. She welcomed Chief Guest, Honble Shri Bandaru
Dattatreya, MoS (Independent Charge)- Ministry of Labor and Employment,
Govt of India, all the ministers and joint secretaries, Annemarie Muntz,
President Ciett, Mr Denis Pennel, Managing Director of Ciett, CIETT secretariat,
Executive Board and Trustees of ISF.
She welcomed all the delegated who came to participate in the conference from
across 35+ countries.

Opening Address:
Opening the conference, Ms. Annemarie Muntz President, Ciett, said India is
becoming one of the most important contributors to global employment. With
its young and skilled talent pool of 270 million, which will be workforce ready by
2020, India will be a major global talent source that can definitely help, in terms
of labour mobility, in particular by circular migration, with addressing shortages
in high and lower skilled jobs that Europe and North America are bound to
experience due to demographics, their ageing population and low birth-rates.

I.

II.

In terms of our industry the employment and recruitment industry, there is a lot
of potential for growth. It is also true that there are many challenges that need
to be overcome in order to fully develop our industry. I would want to mention
two:The too complex, too bureaucratic regulatory
Ciett World Employment Conference in India, will help
environment. She said it is a well-known fact that
raise the profile of the industry in the region and
appropriate regulation for our sector can drive jobs
facilitate the political and social dialogue on the changes
and growth.
in the labour market that are needed to unlock the
The very high rate of unorganised, informal work in
untapped potential of our industry in order to enable
India. Around 92% of the working population
work, security, adaptation and prosperity
doesnt enjoy the benefits of a formal labour
contract with the protection that belong to this,
such as a sustainable income.

She said the World Employment Conference is not only about the contribution of our industry to the host country, but also
an opportunity to look at developments and challenges at the global level. We see a global workforce that is increasingly
mobile and accessible through the help of technology: online platforms are connecting workers and companies across the
world. Technological advancements are fast redefining the skills hard and soft - that will be needed in the near future.
Different skills and attitudes from today, as routine jobs will more and more disappear due to automation. In this dynamic,
complex and ever changing landscape, our industry has a central role to play.
We source our talent from the cloud, using social media
as Facebook and LinkedIn, next to our own extended
databases, international sourcing centres and job boards.

We are moving towards a new digital distribution model.

Our branches, outlets are changing character, from admin
take-in offices to modern, collaborative, sharing, working,
training centres. Our consultants job is changing from
matchmaker to trusted career advisor.

In this new collaborative and sharing environment enabled by technology, we investigate, invest in and develop online
platforms and apps, which represent what is commonly referred to as the gig economy, where you have players like
Upwork, Taskrabbit and Gigwalk that facilitate matching of tasks with available people. They and many others that
will follow shortly - belong to the future world of work intermediation. They are part of our ecosystem, our greater and
broader world of work.

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Thoughts on WEC2016
Ms Rituparna Chakraborty, President, Indian Staffing Federation took
the stage to share her thoughts on WEC16 India. She said Indian Staffing
Federation in our first year of inception had the opportunity to bid for
hosting the World Employment Conference. Today, hence the feeling of
seeing this event come to reality is beyond words. Would like to humbly
welcome you all to India, to New Delhi, to the World Employment
Conference 2016.
The question which is looking for an answer - What is ISF Indian Staffing
Federation? Well, our sole objective as ISF is to elevate flexi staffing as a
springboard for widespread formal job creation in India. We started our
journey about 6 years ago, 8 of Indias Staffing Organisations came
together to set forth in this journey. Today we have 54 member
companies. And ofcourse we couldnt have done that without Annemarie planting the seed and a healthy one.
At the moment there is no discussion around Contract Staffing and
Transforming Indias regulatory environment
Hiring in India which doesnt involve Indian Staffing Federation
isnt instant coffee hence patience and
whether it is at a bilateral level or at a tripartite level. Testimony of
relentless pursuit is key to meeting our
the inroads that we have made in public policy advocacy lies in the
objective and we stayed true to that.
fact that Ministry of Labour has trusted us enough to partner with us
in this event.
She said objective of World Employment Conference in India is to showcase India as the talent powerhouse of the world.
India is one of the very few countries which is growing younger by the day. And thats how its likely to be for the next 20
years. The event shall also provide an opportunity for us to learn about whats working in other parts of the world as well as
within the country leaving us better informed, motivated at the end of the two days.
She then mentioned about the ISF Annual Report for 2016 A sectoral and State Analysis. Its an insightful research which
talks about the 15 most lucrative sectors for staffing and how specifically 11 states are steaming ahead in employment
generation.

Note from Chief Guest:

Shri Bandaru Dattatreya, MoS (Independent Charge)- Ministry of Labor
and Employment, Govt of India addressed the audience and said
Ministry of Labor and Employment, Govt of India is happy to partner 49th
World Employment Conference. He mentioned that every year 1 crore
Indian youth are joining the workforce. And government of India has
taken three big initiatives to ensure job creation- 1. Make in India, 2. Skill
India, 3. Digital India.
He said though the world is facing the challenges in employment
scenario but the demographics dividend is in favour of India. With the
help of government initiatives, skill development and maximum use of
technology, micro, small and medium enterprises can be set up in a big
way.
He mentioned that Government of India has taken several initiatives, for ushering in economic environment and business
dynamism in India. We have undertaken various steps for creating a conducive working environment:

The Ministry is working to simplify, consolidate and rationalize the provisions of 43 labour laws in 4 labour codes.
ISF has worked closely with us by providing valuable and balanced recommendations towards writing the IR nad
Contract labour code.
Ministry of labour has also implemented NCS project for transforming and strengthening the public employment
services in the country. Around 3.6 crore job seekers are registered on the NCS Portal and over 9 lakh
establishments registered with EPFO/ESIC.

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Comprehensive governance reforms based on extensive use of informal technology have been undertaken in EPFO
to provide 24 x 7 online delivery of services.
Providing a minimum pension of INR 1000 per month is an effort to provide meaning subsistence to pensioners
who have served in the organised sector.

He then emphasised that India is a member of ILO and all decisions for amendment to the labour laws are taken by the wellestablished tripartite mechanism. We are committed to consider the problems of the workers as well as the employers in a
tripartite spirit and create a harmonious working environment.
Since independence, the major initiatives were taken only in the organised sector. The unorganised sector was neglected
and my main focus will be in the labourers in the unorganised sector. Government is committed towards its ambition of
creating a skilled workforce preparing for their better future.
Government priority lies in the welfare of workers of the country with primary focus on Job security, Wage security,
and social security. We are eager to support organised members of the Indian Staffing Federation to ensure a better
employment environment for workers.

Report Launch of Indian Staffing Federation- Indian Flexi Staffing Industry Research 2016
Ms Chakraborty invited the Honble Chief Guest, Shri Bandaru Dattatreya, MoS (Independent Charge)- Ministry of Labor and
Employment, Govt of India to launch ISFs new research report Indian Flexi Staffing Industry Research 2016: Sectoral and
State Analysis.
Current study aims to highlight on the scale and status of flexi staffing industry in India. The report has been made analytical
to bring forth the growth of flexi staffing in the next 2 years across high contributing sectors and in the top states of the
country. This shall help to have an understanding of the factors driving the economic and employment growth.
The study shows that India, at present is the 4th largest employer of flexi staff. With 12.3% pa growth, it is poised to become
the 3rd largest employer by 2018. This is despite the fact that the industry lacks official recognition, and the rigid laws are illsuited to its unique industrial structure. Most of the contribution to the overall flexi-staff size is likely to come from the states
-- Maharashtra, Karnataka, Tamil Nadu, Delhi and Gujarat.

( L to R: Mr. Hans Leentjes, VP- Ciett, Ms. Annemarie Muntz, President- Ciett, Shri Bandaru Dattatreya, MoS (Independent
Charge)- Ministry of Labor and Employment, GoI, Ms. Rituparna Chakraborty, President-ISF, Mr. Raja Sekhar Reddy, V.PISF)

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Session 1: WHAT MAKES INDIA AN INTERESTING DESTINATION FOR THE REST OF THE
WORLD - INDUSTRY VIEWPOINT
The speakers for the session were:

Shankar Aggarwal, Secretary, Ministry of Labor and Employment, Govt. Of India

R C Bhargava, Chairman, Maruti
C P Gurnani, CEO & MD, Tech Mahindra
Ashok Reddy, MD and Co Founder, Teamlease

Session Chair: Arun Maira, Former member Planning Commission, Govt of India

(L to R: Ashok Reddy - Teamlease, Shankar Aggarwal - Ministry of Labor and Employment, Govt. Of India, Arun Maira - Planning Commission,
Govt of India, R C Bhargava - Maruti, C P Gurnani - Tech Mahindra)

Arun Maira, Former member Planning Commission, Govt of India, introduced the
topic and kicked off the discussion with a few thoughts of his own.He shared his views
on Why India is a good place for market to produce? He said Indias population,
demographics & potential growth in consumption makes India of the largest market in
the world. But for Indian citizen to become consumer they should have jobs to earn
otherwise market growth will be very slow.
He then shared his views on What makes India an interesting place to produce? He
said smart sustainable strategy for any industry in a competitive world is to build your
process production on the resource you have in abundance than others may have.
Hence Indias vast population make it an interesting place to produce.
He stated that business Strategy in India should be based on engaging more human
resources and converting them into a source of competitive advantage.

Arun Maira opened the session by asking R C Bhargava, Chairman, Maruti- What is
the role that Indian talent has played- Management talent as well as workmen
talent in the success of the Maruti Suzuki, India.
R C Bhargava, Chairman, Maruti said that it was people who enabled them to become
most competitive manufacturing company in the market. They achieved it achieved
by communicating and educating their workers. They made their workers believe that
if company prosper, the workers will prosper and if company will go bankrupt, the
workers will lose their job. It was the mutual interdependence between the interests
of the worker and of the co. which led to success.
He stated that Issue is not of using Human Resources in India. It is of skilling and
motivating them, so that the same people produce continuously increasing
productivity, lower costs and better quality.

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He then shared some figures to prove how it worked for themI.

1986-87- Value added per employee- INR 335000
II.
1994-95- Value added per employee- INR 1.07 mn
III.
2004-05- Value added per employee- INR 3.45 mn
IV.
2014-15- Value added per employee- INR 6.01 mn
It showed about 20 times increase in value added per employee in period of 30 years.
Employers must not look upon workers as mechanical asset which deteriorate over time but as appreciating asset which with
skill and motivation can do far more than imagined.

Mr. Maira then asked Mr. C P Gurnani, CEO & MD, Tech Mahindra- Do you see
Indian people continuing to be a source of competitive advantage and what are
you doing to nurture it?
Mr. Gurnani stated that IT industry grew on the basis of following1.
We have the intellectual capital but somebody else make the intellectual
product out of it.
2.
People could not go always to the place of work, so we will bring work to
where the people are.
3.
Fundamental fact that we had the raw capital of humans and we had a
globalised workforce which was willing to participate in economies of 100+
countries around the world.
Mr. Gurnani told that the size of IT industry is 150 billion dollars this year. It
accounts for almost 38% of the Indian exports. This 150 billion dollar industry is
backed by 3.5 million people who impact the ecosystem.

Mr. Gurnani said Every Uber is having a tough time by an OLA, every Amazon is having a tough time by Flipkart. All of this is
powered by the technology developed by Indians.
Mr. Maira then asked Shankar Aggarwal, Secretary, Ministry of Labor and Employment, Govt. Of India- What are your
views on Labour Laws and what is government doing to improve the industrial relations climate to combine flexibility with
Fairness.
Shri Aggarwal said labour laws plays very important role. Today we have 43-44
central labour laws, it becomes extremely difficult for any entrepreneur to take care
of all these 44 laws, so government is replacing them with 4 labour codes.
He said that Government is also looking at the contract act because
contractualization is a reality today because in globalized economy it is very
necessary that we must have the flexibility in hiring. For that Government is trying to
bring in changes in the contract act without compromising on the rights of the
workers.
When worker are not required and de-hired they should be able to acquire new skills,
they should have enough money to sustain themselves. This is what government is
proposing in labour laws.

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Mr. Maira asked Ashok Reddy, MD and Co-Founder, Teamlease- How do you
describe the essence of what you do?
Mr. Reddy said over 30% of the employment is outsourced in India. Out of which only
1.5% placed to the formal space, which is the staffing industry and rest 98.5% being
informal is a bigger challenge.
The challenge is not Temp job or Perm job, its informal vs formal!
He said staffing companies comes to play because they effectively becomes the
clearing house to the job market. They match demand and supply, they remove
information asymmetry and create an element of access to candidates to the formal
job market.
He said staffing company approach the whole element as flexi security. There is
flexibility aligned with element of security because at the time of employment its all
formal. The elements of benefits, the elements of adherence to labour laws, the elements of aligning with the drive of the
government, and aligning with interest of individuals and the companies are work for the staffing companies. At end of the
day all of this play that happens to address the individual interest are done at no cost to the candidate or the associates.
Staffing industry plays important role in creating those first time job opportunities for individuals to learn on job and
also to earn. Flexi jobs are opening balance on which kids are able to build their future on.
The floor is opened to the Audience.
Q1. How employers currently perceive the staffing market and staffing providers?
R C Bhargava, Chairman, Maruti said in their industry it is required that we have a certain amount of flexibility with the
workforce to cater to changes in demand. It is required that people who work in factory develops skill and if staffing
organization is able to ensure that these people who we have trained and have worked with but have to be temporarily laid
off are available to us when we come back, then it is very useful to us. Otherwise I have to look for a different pattern because
we dont want to lose the skill that we have developed in these people.
C P Gurnani, CEO & MD, Tech Mahindra explained by giving an example he said if in a foreign country I am looking for a local
interface skill for 6 or 8 months and not need them permanently then I will work with a flexi staffing partner to borrow those
skills for 6-8 months and plan it so that the execution is flawless.
Shankar Aggarwal, Secretary, Ministry of Labor and Employment, Govt. Of India said he would want staffing agencies to
focus on 3 thingsI.
Commitment
II.
Passion
III.
Idealism
Staffing company at the time of recruitment must look into the character of each and every person to find out whether they
have got the commitment, idealism and the passion to perform a particular job.
Mr. Narayan Bhargava, Chairman & CEO, CalibeHr Human Capital Services Private Limited presents mementos to all the
panelists

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Session 2: GLOBALISATION OF WORKFORCE: ARE WE MOVING TO THE

EMPLOYERS OR THE EMPLOYEES MARKET
The speakers for the session were:

Dheeraj Kumar, Jt. Secretary, Ministry of Labor and Employment, Govt. of India'
Annemarie Muntz, President, Ciett
Anil Dhankher, Head Human Resources, Abu Dhabi Commercial Bank India
Lenka Kint, Executive Secretary, World Association of Public Employment Services (WAPES)
Sandeep Dhir, Chief HRM, Tata Steel

Session Chair: John Healy, Board Member, Ciett

Introduction by: Linda Kromjong, Secretary-General, International Organisation of Employers

(L to R: Sandeep Dhir, Chief HRM, Tata Steel, Lenka Kint, Executive Secretary, World Association of Public Employment Services (WAPES),
Dheeraj Kumar, Jt. Secretary, Ministry of Labor and Employment, Govt. of India, John Healy, Board Member, Ciett, Annemarie Muntz,
President, Ciett, Anil Dhankher, Head Human Resources, Abu Dhabi Commercial Bank India, Linda Kromjong, Secretary-General,
International Organisation of Employers)

Introduced by Ms. Linda Kromjong (International Organisation of Employers) provided insights on the changing world of
work and employees types through her presentation. The topics discussed were Local to Global, Diversity of Jobs, Increasing
Mobility and shared her perspective to Who is in the lead Employers or Employee.
Mr. John Healy, Board Member, Ciett, who chaired the session asked Mr. Dheeraj Kumar, Jt. Secretary, Ministry of Labor
and Employment, Govt. of India the Role of Government in ensuring that regulations are established are fit for purpose
and How consolidation and simplification of Labour Laws impacts India and Global companies who want to participate in
Indian economy and vice versa.
Mr. Dheeraj Kumar, Jt. Secretary, Ministry of Labor and Employment, Govt. of
India said Ministry of Labour and Employment, Govt. of India is now considering to
consolidate 44 Labour Laws into 4 labour codes. While consolidating the labour
laws the focus will be on simplifying processes, compliance mechanism, brining
transparency and accountability in the enforcement system and to ensure that
there is rationalization which take place- taking into account the change in the
economy of business system that has evolved in our country and the change in the
employer- employee relationship which has evolved during last 30-40 years.
Main objective of formulation of 4 labour codes is to protect the interest of the
workers/employees, ensuring them Wage Security, Social Security and
Employment Security. Also to facilitate job creation by making it easier to run a
business.
He then said government is proposing certain changes in the current Contract
Labour Act as it was enacted in 1970. Now the act will focus on manpower staffing
agencies who are supplying manpower to an establishment. Registration process
will be such that only those Agencies who can ensure rights and interest of workers will get registered.

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Mr. John Healy, Board Member, Ciett, then said that as we try to address the new world on New World on work, many of
service providers be they public or private are shifting the models in the market place like- How workers are being engaged,
how they are delivering services into the customer base.
He then asked Ms. Lenka Kint, Executive Secretary, World Association of Public
Employment Services (WAPES) to share her views form Public side and Ms.
Annemarie Muntz, President, Ciett to share her views from private side?
Ms. Lenka Kint, Executive Secretary, World Association of Public Employment
Services (WAPES) said apart from Jobs young people now wants quality of life. They
are asking to work from home whether their home is in same country or the other side
of the world.
Employers on the other hand must take young employees choices into consideration.
But they should also remember that they need to run their business smoothly. It can
only be achieved by properly communicating the requirements of the job with the
employee.
This activity helps employee in becoming more motivated and highly committed to the
job.

Ms. Annemarie Muntz, President, Ciett said that employment services are leading
the new world of work. We are in the middle of labour market. We offer services
to both Corporates and workers.
She said looking at the changing balance the employees and workers are reaping
the benefits from Globalization. Workers have more choices in terms of
workplace, working time, countries and contracts.
Employment Services offer to simplify and de-complex the labour market making
it more transparent and enhancing the matching process which helps increasing
the jobs creation. However due to it some people lose their jobs and it becomes
responsibility of society, Government, public/private employment services,
employers, unions to get them back into labour market rescaling and upscaling.
She then shared her views on Client
side. She said clients looks for total
talent approach, they need someone
who may offer trusted advice to them.
This is our function together with public employment services to try and better
match. The future will be about servicing the entire chain, not just matching of
workers and jobs. This makes it more complex, which is why appropriate regulation
is necessary.

38% of companies cannot fulfil

vacancies because people dont
have right skills, people lack
experience or are not happy
with wage level.

Mr. Healy then asked Mr. Anil Dhankher, Head Human Resources, Abu Dhabi
Commercial Bank India- What do you need from employment agencies, workforce,
Government to allow yourself to progress your business and improve the economy?
Mr. Dhanker said that we need to understand that today technology is making it
possible to deliver work or service in a very different way than it was done few years
ago.
People aspiration is changing, they do not want to work in traditional 9 to 5 job, and
they want flexibility. From social perspective change is coming. However the biggest
challenge is the attitudinal change and what can government do about it.

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Mr. Healy then asked Mr. Sandeep Dhir, Chief HRM, Tata Steel- With the growth of
Tata steels, how the attitude of the workers and different engagement model have
changed. And how it changed the way you run your business?
Mr. Dhir said from beginning TATA had policies which were employee friendly. As we
started growing globally, the entire models started changing with disruptive innovation
that digital has brought into the entire demography. He said the issue that he faces now
while speaking with employees is that today employee want to more towards smart
way of working. There expectations have changed. From TATA Steel perspective
industry was considered mens industry and had very few women working in this
industry. But as things have changed there are more women that we now employee.
He said now our objective is to double the number of women employee year on year
basis. Now lot of flexibility is required in policies as more women have started working.
We have come with lot of policies like work from home, mobility etc.
Times are changing, earlier we used to say we are the employer of choice and you need to come and join us. Today the
times have changed, now we have to go back and say you are a wonderful talent & I want you to join me. So that is
where shift is coming from.

Mr. Premlesh Machama, Managing Director - India at CareerBuilder.com presents mementos to all the panelists.

Session 3: CREATING WORK HOW TO SET THE SCENE FOR TOMORROW?

The speakers for the session were:

A G Rao, Trustee, Indian Staffing Federation ; MD, Manpower Group (India)

Angelo Lo Vecchio, Country Manager & MD, Adecco (India)
Asim Handa, Trustee, Indian Staffing Federation ; CEO, Gi Group (India)
Moorthy Uppaluri, CEO, Randstad (India)

Introduction by: Barry Asin, President, Staffing Industry Analysts

Session Chair: Raja Sekhar Reddy, VP, Indian Staffing Federation ; COO & Director, Innovsource

(L to R: Barry Asin, President, Staffing Industry Analysts, Angelo Lo Vecchio, Country Manager & MD, Adecco (India), Moorthy Uppaluri, CEO,
Randstad (India), Raja Sekhar Reddy, VP, Indian Staffing Federation ; COO & Director, Innovsource Panellists, Asim Handa, Trustee, Indian
Staffing Federation; CEO, Gi Group (India), A G Rao, Trustee, Indian Staffing Federation ; MD, Manpower Group (India))

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Session 3 was introduced by Mr. Barry Asin, President of Staffing Industry Analysts and chaired by Mr. Raja Sekhar Reddy,
Vice President, Indian Staffing Federation. It focused on growing the employment industry in India, new HR services and
Market consolidation as well as different forms of services and how large talent pools can best be combined.
Mr. Barry Asin, President of Staffing Industry Analysts (SIA) provided an
independent perspective on the industry. How they its changing and developing.
He said in 2015 SIA estimated spent of over USD 400B on Global Staffing Market.
Contingent work is much larger over $3 Trillion USD Independent contractors,
fixed term contracts, seasonal workers, and other platform workers. He said in
2015 SIA estimated spent of over USD 86B on Asia Pacific Staffing Market and
nearly $4.5 Billion Annually Spent on Staffing Services here in India. He then talked
about the Projected Change in Share of the Workforce over the Next Ten Years.
He then shared his views on future of the industry where he talked about Gig
economy and Human cloud. He said near term outlook for growth and cyclicality
technology change will be perhaps the most significant trend affecting the industry.
Human cloud and the gig economy will only accelerate in the years ahead. And
industry is already seeing impacts of other technology changes like video, mobility
and big data. He believe the next major impact will come with AI and Robotics
May well be the next big thing, comparable to the introduction of the internet.

Mr. Reddy, Vice President, Indian Staffing Federation said much of the growth in Indian Staffing business will come from
migration and from informal sector into formal sector. India expects to double its growth by 2020 and workers shift more
and more from informal to formal work. Several other factors like mobility, flexibility and technology will also determine how
staffing industry will going to shape and how staffing industry will going to influence Indian economy at large.
He then open the debate and asked Mr. Angelo Lo Vecchio, Country Manager &
MD, Adecco (India) to share his views.
He said world of work is changing very fast everywhere. Mostly in country like
India where the economy is doing very well and where outlook is looking very
bright for future. Currently 65% of the population is of working age (but with
more than 90% of people working informally) and in 2020, India will have the
youngest population in the world. In 2050, the median age will be 38 years in
India, while 54 years in Italy, 53 in Japan and 50 in Germany.
The challenge lies in making such a high number of young people employable in
the next ten years. He then said Government of India needs to invest in education
and training because according to Global Talent Competitive Index 2016, India
ranks 89th position out of 109.

Mr. Vecchipo shared breakdown of the employment of IndiaI.

II.
III.

50% Indian workforce is employed in Farming activities, contributing to 17% of GDP.

23% Indian workforce is employed in manufacturing, contributing to 24% of GDP.
27% Indian workforce is employed in service sector, contributing to 50% of the GDP.

He said currently, the number of talent mismatches is high and talent needs to not only be attracted but also retained.
Therefore, it is necessary that the Indian Government continues to invest and to simplify labour access and regulation.

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Mr. Moorthy Uppaluri, CEO, Randstad (India) shared his views on 3 segmentsChange, Opportunities and Trends.
He said lot of change is coming through technology and ecosystem.
1. Jobs are changing because of automation like robotics and machine
learning.
2. Job seekers are changing because of multi-generation workforce and
diverse talent.
3. How people will find jobs is also changing
He then shared his view on the opportunities which will drive the growth of both
staffing and recruitment business.
1.
2.

3.
4.

Inclusive Growth- Shift from unorganized to organized. Once done will

multiply the economic growth.
Domestic consumption- He said so far lot of growth in IT and IT enable
sectors have been primed by the developed economies but now the
domestic market itself is becoming more attractive.
Just in time inventory- It applies to talent. Most companies do not want to invest in the talent, they want talent
when they need and where they need.
Talent on Cloud- If there is trained talent available which can be deployed immediately.

He then shared his views on a significant trend which he said will be reality in future. He talked about the concept of taking
the work to the people rather than people to job. He said it can be achieved if employee experience gets validated, CVs
are built and created by the people they worked with and assessments are conducted by those people who have worked
closely with you. It will enable to employee to directly walk on the job on the day 1.
Mr. Asim Handa, Trustee, Indian Staffing Federation; CEO, Gi Group (India) shared his
view on What is it that India staffing industry need to do to generate employment for
our huge population. He said partnership approach between government and staffing
industry or public private partnership or organizations and staffing industry working
together will play a huge role in putting people to work. He also said sooner or later we
may see a lot of International mobility and staffing industry have to play a huge role in
it by exporting jobs out of India. Staffing industry have to ensure that good employability
and job opportunities are available for our huge population not only in India but outside
the border.
He then said the growth of Indian staffing market in next 3-4 years will critically depend
upon migration from unorganized sector to organized sector.

Mr. A G Rao, Trustee, Indian Staffing Federation; MD, Manpower Group (India)
said if Indian staffing market has to grow then it has to be led by the economic
growth of the country. However last couple of years economy is growing but
industry is not growing at the same rate because equal numbers of jobs are not
getting created. He described below reasons1.

2.
3.

Automation- He said automation is important but in country like India

we have to create employability. We have to balance between
automation and employability.
Skill Issue- Staffing industry is facing core skills and soft skills issues.
Loyalty-Temp staff do not have job security. It can be eradicated by way
we treat the contractor, temp staff at par with the perm employees and
how we give them the job security.

This all will play very important role growing Indian Staffing market further.

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He then said we have to use technology to polish this industry. Technology can help identify right people and attitude for
the right job.
He said to grow the Indian staffing industry then Indian Staffing Federation and all its members need to put sincere efforts
in creating awareness about organized staffing among corporates and SMEs. We have to work with government and see
what all step we need to put in place to migrate unorganized sector to organized sector.
The floor is opened to the Audience.
Q. How are we going to address the cultural change in Indian market and how are we going to motivate the employees
to look at contract staffing rather than just going for the permanent jobs?
Mr. Reddy addressed this question and said if we are able to protect the job security, wage security and the social security
of temp staff then automatically its the value that we provide to them as a job will go up. And therefore our families will
start respecting the temp jobs.
Ms. Rituparna Chakroborty, President, Indian Staffing Federation presented the mementos.

Master Classes:
A series of master classes took place in the afternoon:
Master Class 1: The science of talent attraction, what makes people tick? - by Mark Reilly, Indeed
He focused on 3 segmentsI.
Sociology involved in job search
II.
Psychological barriers that people have to overcome in job search to become candidate and applicant
III.
5 key take away for talent acquisition teams
Master Class 2: Recruitment technology obstacles that could hinder your success - by Marcus Sawyer- EMEA- CareerBuilder
He focused on recruitment technologies and looked at 4 major area- 1. Big Data, 2. Candidate Experience, 3. Engaging
Candidates and 4. Mobile Technologies.
Master Class 3: Strategic shift in talent acquisition services - by Rajesh Ranjan, Everest Group
He focused on big fundamental changes that are happening in entire talent acquisition space and what they means for
organisations and for rise of sophisticated solutions that are coming in market and growing rapidly.
Master Class 4: India in Global Context - by Adam Pode, Staffing Industry Analysts
He delivered his presentation with respect to Indian context, unveiled the figures for Indian market. He talked about how
providers in Indian market feel about the market and what concerns the. Also shared views of top 15 largest staffing providers
in India.
Master Class 5: The contribution of the employment and recruitment industry in the changing world of work - by Denis
Pennel, Managing Director, Ciett
He shared his views on future of work, new era of employment and the role of the employment and staffing industry in
facilitating adaptation to change and why we should be seeing as labour market enablers.
Master Class 6: Seven ways to woo employers - by Tom Hadley, REC
He focused on recruiters and federation challenge-How employers perceive and work with them. He talked about 7 ways to
impress employers with practical case studies.

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Opening Session: BRICs: changing dynamics of the global demand & supply
for companies & employment industry
Country Opinion Presenters

Ekaterina Gorokhova, President & GM Russian APEA, Kelly Services

Vander Morales, President- Fenaserhtt & Sindeprestem

Lin Tong, Deputy Director - Research, China Association -Foreign Service Trades
Introduction by: Sanjay Vidyarthi, MD, Jabil

(L to R: Lin Tong, Deputy Director - Research, China Association -Foreign Service Trades, Sanjay Vidyarthi, MD, Jabil, Ekaterina Gorokhova,
President & GM Russian APEA, Kelly Services, Vander Morales, President- Fenaserhtt & Sindeprestem)

The opening session: BRICs: changing dynamics of the global demand & supply for companies & employment industry,
focused on Commonalities, Talent Powerhouses and the BRICSgrowth potential.
Emerging countries Brazil, Russia, India and China were discussed during this session. Each country has distinctive labour
market issues such as unemployment, over-regulation or hostile unions. All of them have a high rate of informal work.
Ekaterina Gorokhova, President & GM Russian APEA, Kelly Services indicated the importance of proper legislation for the
industry. There are currently many fraudulous outsourcing businesses operating in Russia profiting from the lack of
legislation. While a specific law regulating agency work entered into force this year, a regulatory framework on outsourcing
would help fight these illegal businesses and reach a level-playing field with other private employment agencies.
Lin Tong, Deputy Director - Research, China Association -Foreign Service Trades stated that in China, the current threats
are the slower economic development and ageing population. Chinese businesses are being outsourced to Bangladesh or
Vietnam. Regarding national politics, the one child rule has been relaxed and some families are now allowed to have two
children.
Vander Morales, President- Fenaserhtt & Sindeprestem said Brazil has been facing a mounting problem of corruption in the
past decade which has led to a significant decrease in agency work of over 70% and an inflation of 7% have led many staffing
businesses to close. However, the new Brazilian President acknowledges that agency work can play a role in rebuilding the
countrys economy.
Sanjay Vidyarthi, MD, Jabil said Indias main problem is a lack of skills and overcomplex regulation and bureaucracy. This
needs to be addressed in order to fight informality and illegality. Up skilling of workers and education are necessary in order
to empower Indias labour market.

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Session 4: WHAT SKILLS ARE NEEDED IN THE NEW ERA OF EMPLOYMENT?

The speakers for the session were:

Partha Pratim, PLEA, Ministry of Labor and Employment, Govt. of India

Judajith Das, Chief Human Resources, ICICI Prudential Life Insurance
Sethuraman Mahalingam, Former CFO, Tata Consultancy Services
Chaitanya N Sreenivas, Director HR IBM GTS Delivery & India Area North
Frederikus Scholte, V P - Sales and Marketing, Manpower Group

Introduction by: Mark Keese, Head of Employment Analysis and Policy Division, OECD
Session Chair: Kamal Karanth, Trustee, Indian Staffing Federation; MD, Kelly Services and Kelly OCG India

(L to R: Chaitanya N Sreenivas, Director HR IBM GTS Delivery & India Area North, Partha Pratim, PLEA, Ministry of Labor and Employment,
Govt. of India, Kamal Karanth, Trustee, Indian Staffing Federation; MD, Kelly Services and Kelly OCG India, Judajith Das, Chief Human
Resources, ICICI Prudential Life Insurance, Sethuraman Mahalingam, Former CFO, Tata Consultancy Services, Mark Keese, Head of
Employment Analysis and Policy Division, OECD, Frederikus Scholte, V P - Sales and Marketing, Manpower Group)

Session 4 was introduced by Mark Keese, Head of Employment Analysis and Policy
Division, OECD and focused on new technologies, digitalisation, the role of
apprenticeship and life-long learning.
New technologies, demographic changes, digitalisation and globalisation all
contribute to changing needs in skills. Upcoming markets are also dealing with young
people entering the job market. These young people are trained with the skills they
need today. Globalisation implies that you have to deal with employers all over the
world in supply chains while digitalisation results in the automation of jobs.
While some academic research shows that 50% of current jobs could be automated
in the next 20 years, the OECD came out with more cautious figures, stating that just
9% of jobs are at high risk of being automated. Automation does not necessarily
create unemployment as digitalisation creates many new jobs. While many (routine)
tasks are being automated, jobs will remain; it is the job contents that will change. To
keep up with this, it is important to adapt peoples skills and life-long learning plays
a central role in this endeavour. The employment and recruitment industry can help
provide workers with the skills they need to succeed.
Internet and mobile communications also change the way we work and the regulation of these new forms of work need to
be adapted to guarantee social protection. Work relationships are changing and employee ship is no longer the only option.
We are moving towards a world in which soft skills become increasingly important but employers still need technical skills.
It is thus paramount that people have access to information and know in which skills to invest. Automation can be an
opportunity to harness the potential of the private employment services industry.

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Mr. Kamal Karanth, Trustee, Indian Staffing Federation; MD, Kelly Services and Kelly
OCG India started the panel discussion by Mr. Sethuraman Mahalingam, Former CFO,
Tata Consultancy Services. Mr. Karanth asked Mr. Mahalingam that the scare of
automation is it really true from IT industry perspective?
Mr. Mahalingam said yes it is certainly true from IT industry perspective. While IT
industry has gone ahead and automated many things, it has also resulted in expansion
of the business environment itself.
One of the things that we now talk about is the 4th Industrial revolution which is going
to change the nature of things. IT is going to combine with many other areas to
completely transform the industries like health care industry where IT will provide
much greater capability to individuals to track the progress but at same time it is going
to demand the number of other paramedical skills, skills where even before expert
come along there is going to be fair amount of interaction and hopefully it is going to
be better for mankind. So yes automation is definitely changing the jobs and there will
be massive restructuring required.

Mr. Chaitanya N Sreenivas, Director HR IBM GTS Delivery & India Area North said that
automation is actually helping to things faster. Automation is not taking away the jobs
but it is a tool which is helping to complete a task faster. For example. In Healthcare
industry it is a tool which is helping doctor to do patient diagnosis faster.
He then shared his views on opportunities from automation. He said as we are trying to
add massive workforce in India, staffing industry need to scale up because industry
complaints about soft skills, technology etc. but the gap is increasing because of
automation. So there is an opportunity for staffing industry to staff, train and deploy
entry level at a very fast way and bring that workforce into the right entry point into the
workforce.

Mr. Karanth then asked Mr. Frederikus Scholte, V P - Sales and Marketing, Manpower Group that What will be the impact
of automation on jobs like Marketing and sales?
Mr. Scholte said that the Marketing, Sales and lot of jobs requires interaction between people. Some things cannot be
automated. Creativity, empathy will be there forever because it cannot be all algorithms in the end.
Mr. Karanth then asked Mr. Partha Pratim, PLEA, Ministry of Labor and Employment,
Govt. of India that Are we getting ahead of ourselves in terms of talking about the
skill which are becoming obsolete Vs possibly how do we create jobs?
Mr. Pratim said the automation will stay. India have aspirational workforce and it will
drive our economy. It will generate new jobs and obsolescence is a part of it.
Employers, workers and government will have to take it into consideration. We have
to take into consideration any policy which attempts to match employment with skills.
He said there is no denying the fact that obsolescence is going to happen but point is
whether new jobs are going to beat the rate of obsolescence. So there I think the
industry because of Global imperatives will push the technology frontier. The
workforce and government will naturally create the enabling environment with
emphasis on e-governance and big data. The workers will not be denied of
employment security, wage security and social security. The E- governance would
demand new set of skills
Mr. Karanth then asked Mr. Judajith Das, Chief Human Resources, ICICI Prudential Life Insurance that does Automation
made any significant difference in terms of people buying insurances online and number of jobs going away because of it.
And how does insurance sector in total looked at it?

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Mr. Das said in banking sector most of the paper processes have been digitized which
have eliminated many jobs. Now you dont need paper anymore, customers can fill up
their data online. The entire process of document collection and policy issuance now
can be done in couple of hours, which earlier used to 2-3 weeks time. He said that
digitization have made jobs easier. Now a sales person do not require product training,
they can present the product details to customer via video.
On the flip side new jobs are getting created like team of people who looks at process
side, software development, program development and to manage the entire
ecosystem you need certain set of skills.
At last Mr. Das said that organizations cannot run away from the fact that we will not
be responsible for skill development because for any new skill there is always going to
be a lag between the practice becoming mature and then getting codified and
translate in knowledge.
The floor is opened to the Audience.
Q. What should be the role of the staffing companies and HR departments of corporates to ensure that ground level
worker should not scared about losing their jobs as more and more technology is coming in?
Mr. Das addressed the question. He said typically skill and career growth happens in a particular function or department. It
makes people less flexible and adaptable because workers do same job over and over again. While there is some premium
in terms of skill development and skill quality but it becomes overrated when you are doing same job over 20-30 years. He
said today with so much change going around, employee should be flexible and adaptable. Solution is to rotate people
around departments so to increase the skill sets.
Mr. Mehul Shah, Managing Director, Collabera presented the mementos.

Session 5: HOW TO MONITOR AND ENFORCE REGULATIONS ON PRIVATE

EMPLOYMENT AGENCIES GLOBAL PERSPECTIVE
The speakers for the session were:

Shankar Aggarwal, Secretary, Ministry of Labor and Employment, Govt. Of India

Virjesh Upadhyay, All India General Secretary, Bharatiya Mazdoor Sangh

Rituparna Chakraborty, President, Indian Staffing Federation

Denis Pennel, Managing Director, Ciett

Mekin Maheshwari, Ex-Head of Engineering & CPO @ Flipkart

Introduction by: Panudda Boonpala, Director (India), International Labor Organisation
Session Chair: Bettina Schaller, Ciett board member, Chair of the Eurociett PA Committee

(L to R: Panudda Boonpala, Director (India), International Labor Organisation, Shankar Aggarwal, Secretary, Ministry of Labor and
Employment, Govt. Of India, Virjesh Upadhyay, All India General Secretary, Bharatiya Mazdoor Sangh, Bettina Schaller, Ciett board member,
Chair of the Eurociett PA Committe, Rituparna Chakraborty, President, Indian Staffing Federation, Denis Pennel, Managing Director, Ciett,
Mekin Maheshwari, Ex-Head of Engineering & CPO @ Flipkart)

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Session 5 - How to monitor and enforce regulations on private employment agencies global perspective- Introduced by
Ms. Panudda Boonpala, Director(India), International Labor Organisation and chaired by Ms. Bettina Schaller, Ciett Board
Member focused on the ILO Convention 181, flexibility and security, undeclared work and finally decent work and job quality.
Ms. Boonpala (ILO) stressed the importance of the ratification of ILO Convention C181 (Private Employment Agencies
Convention), which specifies rules for agency workers such as social protection and the prohibition to charge fees to
jobseekers.
Ms. Schaller began the panel discussion and asked Shri Shankar Aggarwal,
Secretary, Ministry of Labor and Employment, Govt. Of India to share What
steps Government of India are taking to ratify convention 181 of ILO
Shri Aggarwal said ILO convention 181 has become the roadmap to create a
regulatory framework for all staffing agencies. Indian government want to have
a regulatory framework for all staffing companies because they play a very
important role in millions of generating employment.
Government of India wants staffing agenciesI.
To be Fair to Workers and Employers
II.
Must create equal job opportunities irrespective of caste, creed, color,
social or economic status.
III.
Entire recruitment process to be absolutely transparent
IV.
Do not charge anything from the candidates.
V.
Must be accountable in terms of legal processes and legal framework.
Government want to eliminate all those staffing companies who charges from job seekers and do not adhere to the labour
laws. He said that government will create such a regulatory system which will keep the entire ecosystem of staffing agencies
whether public or private commercially viable. And will help in creating an ecosystem where there will be healthy
competition between staffing companies. However before ratifying ILO convention 181 in India it is necessary that we must
have legal framework within the country to eliminate unorganized staffing players.
Mr. Denis Pennel, Managing Director, Ciett said that Ciett supports proper and
updated regulation on the industry, striking the right balance between the protection
of workers and the possibility for the industry to grow further. He then shared his
views on regulations in BRIC countries. He said in Brazil there is regulation but have
not been updated since its inception in 1974. Regulation is important but it should
be updated with time. In Russia there was no regulation since Jan 1, 2016 and now
they have over restrictive regulation. While in other countries like India and China
we are trying to bring regulation in the industry, but it is the foremost responsibility
of its National Government to make sure that the laws are in place and are enforced
and complied with.
He then emphasized on the National License for companies to operate in manpower
business. He then said as in coming years staffing companies in India will require a
National License to operate therefore to monitor it government of India can involve
trade unions in it. As it has worked well in UK, Belgium, France and many other parts
of the world.
Ms. Rituparna Chakraborty, President, Indian Staffing Federation shared her views on
the regulation of Indian staffing market. She said India is a country where 29-30% (129
mn) of entire workforce are working on third party outsourcing. Out of 129 mn people
only 1.5% are engaged in formal flexi staffing.
She said today in India we should shift our focus from Perm vs Temp to Formal vs
Informal. And it can only be achieved if we have lighter simplifier regulation. She
mentioned that OECD recently conducted a research where they stated that India is one
of the most regulated market in the world. And yet one of the least protected in terms
of the interest of the youth. It means these regulations which were created to protect
the youth are not fulfilling its purpose and may be they are coming in way of job
creations. Labour reforms have to lead the way if job creations have to happen that
every look and corner of this country. And if that happens then percentage of people

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who work in formal flexi will increase. It means Indian youth will be covered under decent pay ensured with all type of social
securities. ISF is working closely with Ministry of labour and Employment to create protected environment for the youth and
yet flexible environment for employers. In India staffing companies pay India agencies pay their workers 1.5 times the
minimum wage, as people cannot survive on the legal minimum wage.
The National licensing is going to be a critical regulation that can eradicate the unorganized staffing companies and will also
help trade unions who face issues of employee exploitation and discrimination.
Mr. Virjesh Upadhyay, All India General Secretary, Bharatiya Mazdoor Sangh
shared his views on What are the key elements that need to be looked to ratify ILO
convention 181?
Mr. Updadhyay said in his opinion the legislation enactment and ratification of ILO
convention 181 will not work. In todays global economy staffing companies have
to play a bigger role. Currently staffing companies are not playing role of a
middlemen. They also supply manpower to the employers. Now is the need for
these staffing companies to evolve their role! Staffing companies should not restrict
themselves only to supply the manpower. They must act as a parent of the worker.
They should check the condition of the workers once they joins an organization.
Currently workers are not treated properly, they are not getting fair salaries, not
receiving minimum wages, and their rights to social securities are not protected.
Government need to focus on regulation. Currently there is no public domain which
carries information on authentic and reliable staffing companies, which sort of jobs
they are offering and the working conditions.
In India we have more than enough laws and policies but the basic problem is in their enforcement and implementation.
Until and unless rules with ethics will not be implemented then having so many rules and laws will not serve the purpose.
He then said Ministry of Labour and Employment cannot alone is sufficient to ratify ILO convention 181 because it consists
of different segments like contractors, migrant workers etc. Hence there should be an umbrella organization consisting of
Ministry of External affairs, Ministry of Commerce, Ministry of Law, Ministry of Labour and Employment and Trade Unions
who works together from Policy formulation till implementation.
Mr. Mekin Maheshwari, Ex-Head of Engineering & CPO @ Flipkart focused his
conversation on What are the things that we have could possibly think about to
monitor and enforce regulations on private employment agencies
He said simplification is required for enforcement and monitoring of regulation. The
guidelines and regulations have to be simple enough for them to be understood by
multiple stakeholders and then to be enforced. He said that we also have to give
active thought around modernization because technology and other global forces are
rapidly changing the employment and task and we still have not shifted our
definitions of employment. It is very important because to have both simplification
and modernization because 90% of workers remains outside the ambit of formal
workforce and remains unaware of the opportunities available in the industry.
He gave an example of Flipkart, he said they run a Big Billion Day where on one single
day they have massive sale. Now to deliver products to customers they need 10-15
times more workforce than the regular days. This is when they need support from
staffing companies. Support companies arranges the additional workforce and manages their payroll in all compliant way. It
helps companies like Flipkart to remain tension free about the regulations.
Mr. Sashi Kumar, Director Sales, Indeed presented the mementos.

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Closing address
The Conference was closed by Hans Leentjes, Vice President, Ciett. He said India is
a key market in many ways but for sure in size and while a lot have already been
developed, there are also still a lot of challenges to be dealt with. If India will be
able to reduce the % of informal workers and replace them with formal contracts
this will be an accelerator for economic growth, jobs and rightly skilled talent. Our
industry can and will play an important role in this.
Our aim with bringing the conference to India was to create more focus and
attention for our industry in India and underline how we can enable economic
growth, work and prosperity. ISF grasped this opportunity with both hands. The
best proof for this was the opening of our conference in attendance of the minister
of labor and many officials from the ministry. Over the last months the ISF has been
able to use the fact that the conference was organized in India to get more
attention from and intensify their relationship with the ministry of labour. This by
itself is an achievement our industry will benefit from in the years to come. With
only this outcome we can already say: goal achieved.
Next years Ciett Annual Conference will be held in Paris from27th to 29th September 2017 and will mark a special occasion
as Ciett will celebrate its 50th anniversary!

Vote of Thanks
Mr R S Reddy, Vice President, ISF then offered the closing address and vote of
thanks and brought the days events to a close. He thanked the speakers, sponsors,
audience, Team ISF and the hotel staff for helping to make the event a grand
success.

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Annexure A Press Release

Press release for immediate publication:
Clipping 1
Name of the publication- The Mint
Headline- Large staffing companies seek
better regulation

Clipping 2:
Name of the publication- Daily News and Analysis
Headline- Should jobs come first or skilled
workforce

Clipping 3:
Name of the publication- The Financial
Express
Headline- India needs formal regulation of
flexi staff

Clipping 4:
Name of the publication- Financial Chronicle
Headline- India likely to employ 2.9 mn flexi staff by
2018: Report

Clipping 5:
Name of the publication- The Hindu
Business Line
Headline- India likely to employ 2.9 mn flexi
staff by 2018: Report

Clipping 6:
Name of the publication- Deccan Herald
Headline- India likely to employ 2.9 mn flexi staff by
2018: Report

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Clipping 7:
Name of the publication- The Tribune (Jobs
& Careers)
Headline- 2.9 million flexi staff to be hired by
2018

Clipping 8:
Name of the publication- The Hindu
Headline- Norms soon to weed out fraud in staffing
industry

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Annexure B Event Partners

For further details please connect at info@indianstaffingfederation.org

www.indianstaffingfederation.org

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