Jeremiah Holmes

6465 120th Avenue Fennville, MI 49408 Cell: 616.283.1225 E-mail: woodmud@msn.com

Objective System / Network Administrator / Analyst

Work experience 7/13/2009 –Present Rhoades McKee PC Grand Rapids, MI

Network Administrator
 Provide Technical level problem isolation and resolution for
Network (LAN/WAN/Directory Services/Border Networks/Remote
Access/Wireless/Physical Infrastructure)
 Isolate Cable Issues
 Perform Diagnostics Servers, Workstations, Printers
 Configure Network Devices Routers Switches
 Problem resolution working rotating shifts with some requirements
for weekend and holiday coverage
 Manage and maintain all backup and recovery methods related to
voice and data networks
 Setup and recovery of audio/visual equipment in or outside the
office
 Server Admin 2003 and 2008 Systems Configuration and Security
 Exchange 2007 Mailbox Admin and Citrix Admin Publish Apps
 Hyper V and VM Ware Administration
 Shoretel User Support
 Symantec Backup Exec, Symantec Antivirus Configure and Deploy
 Active Directory and Group Policy Create, Edit, Troubleshoot
 User 25+ Application config and support, Office 2003 and 2007
 Printer Admin, HP, Dell, Canon
 OS Install, Configure, Image Admin Ghost and Acronis
 APC Smart UPS Network Mgmt Configuration

2005 – Present JH Internet Marketing and EcoSmart Electronics

Recycling LLC Fennville, MI
Manager/Consultant Home Business
 Repair Computers Hardware and Software, Recycle Electronics
 Contract Network and Systems Support Companies and Individuals
 Complete Business Administration Asset Management, Accounting,
Marketing, Sales, HR, IS Management and Maintenance
 Server, Network, Backup and Antivirus Administration
 Install and Configure All Microsoft Operating Systems
 Troubleshoot and Repair All Hardware, Software and Driver Issues
 Some Macintosh and Linux Experience
 Documentation of Procedures
 POS and QuickBooks

2/1/2010 – 4/23/2010 Macatawa Bank Holland, MI

Helpdesk Technician
 Citrix 4.0, XEN 5.0
 RDP, Log Me In Remote Support
 Server 2008, Windows 7, XP
 Print Server Management
 Printer, Copier, Scanner Troubleshoot
 Shoretel Configure and Support
 Active Directory Accounts
 Network Connectivity
 Approx. 100 applications, 10 were very common to troubleshoot
 Expedite, Navigator, Director, EZ Teller, Branch Capture
 9/29/2006 – 6/16/2008 Dr Pepper Snapple Group Holland, MI
Site Contact / 2nd Level Desktop Support Technician
 Build PCs and Servers with Microsoft Windows and Unix/Linux
 Create Multi-Unit Bootable Images With Scripting Using RIS, Ghost
and Sysprep for PC Deployment
 Active Directory Admin for 5000+ Users / 3000+ machines
 RDP and Server Admin
 Citrix Administration and Configuration of Thin Clients
 Troubleshoot Network Connectivity and Any User Concerns
 Configure all Microsoft Office Applications, User Software, Email,
Mapped Drives and Shortcuts
 Create and Delete Computer and User Accounts in Active Directory
 Participated in Domain Migration Team
 Use Remedy and Peregrine Helpdesk Ticket Tracking Systems
 Backup Tapes, Jobs, Rotation and Archive
 Handheld PDA Repair and Tracking, Flash, Software Configure
 Card Reader Door Security Administrator

1/2006 – 10/2006 Bibles for Mexico Holland, MI

Volunteer
 Computer Repair and Recycling
 Troubleshoot Power Supply, Motherboard, CPU, RAM, Hard Drive
 Troubleshoot CD-ROM, Floppy, Monitor, Keyboard and Mouse.
Previous Work 1992 – 2008 Restaurant Cook
2003 – 2005 Manufacturing Machine Operator and Parts Auditor

Education 08/19/2009 – Present BSIT Security, Network Management,

Software Systems Engineering
 Studying at Colorado Technical University Online.

Present Studying for CompTIA 2008 Security+ and 70-294

70-293 Planning and Maintaining a Microsoft Windows Server 2003

Network Infrastructure Certification
70-291 Implementing, Managing and Maintaining a Microsoft Windows
Server 2003 Network Infrastructure
MCSA Certification
70-290 Managing and Maintaining a Microsoft Windows Server 2003
Environment Certification
70-270 Installing, Configuring and Administering Microsoft Windows XP
Professional
MCP Certification
CompTIA Network+ Certification
CompTIA A+ Certification and Microsoft Word/ Excel 2002
Specialist Certifications
Internship Computer Repair – 6 weeks – 100 computers – mix good
parts and install Windows 98, Microsoft Works.

Skills
 DC, DNS, WINS, DHCP, RRAS, VPN, File Share, Active Directory,
Group Policy; Setup, Configure, Administer, Maintain
 Isolate Cable Issues, Perform Diagnostics Configure Network
Devices, Manage and maintain all backup and recovery methods
related to voice/data network
 Exchange 2007 and Citrix Admin Hyper V and VM Ware Symantec
Backup Exec, McAfee and Symantec Antivirus, Printer Admin, HP,
Dell, Canon
 OS Imaging, Sysprep, Scripting, Ghost, Acronis. Multi-Model
Compatible Images
 Provide Technical level problem isolation and resolution for
Network LAN/WAN/Directory Services/Border Networks/Remote
Access/Wireless/Physical Infrastructure
 AD, Manage Computer and User Accounts, OUs, and Groups
 Remote Administration RDP, VNC, Dameware, LogMeIn, HTTP,
 Team Viewer, etc. Phone Support
 Build Temporary machines for use pending repairs of user
machines. Rebuild user profiles, local, roaming, citrix.
 Communication with End Users.
 Hardware and Software troubleshooting.
 Network and Server Configurations and Troubleshooting.
 Printer/Copier/Scanner configurations and troubleshooting.
 Servers 2008, 2003, Exchange 2007, 2003,
 Backup and Restore
 Antivirus, Antimalware, Antispyware
 Documentation.