Operation Manager GSTT-2710-1015

Summary of Position
Grand Sunset Travel and Tour is looking for an Operation Manager who will be in charge with plan, direct and coordinate the
operations of an organization. The general operations manager is responsible for ensuring and improving the performance,
productivity, efficiency and profitability of departmental and organizational operations through the provision of effective
methods and strategies.
At least 3 years related working experience.
Perform strong communication of English Skill.

Main Duties and Responsibilities

Coordinate, manage and monitor the workings of various departments in the Company
Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational
budgets. Control inventory. Plan effective strategies for the financial well-being of the company. Maintaining the
financial account details and other budgetary reports
Improve processes and policies in support of Company goals. Formulate and implement departmental and
organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures
Plan the use of human resources. Organize recruitment and placement of required staff. Establish Company
structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate
performance
Analyzing the reports to ascertain the growth of the company and if needed, employing better work strategies to
improve the business aspect
Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate
coordination and communication between support functions
Responsible for Business Development, Business Plan, Project Works Product Evaluation and Costing
Manage customer support. Plan and support sales and marketing activities
Responsible for customer satisfaction, problem and other related issues
Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and
manage operational plans
Strategies for the business development
Co-ordinate with travel suppliers such as Hotel and other travel agencies
Handling travel-related complaints and feedback from the customers and taking appropriate steps to rectify and
improve them
Assist in targeting new destinations and identifying potential travel, hotel and related suppliers
Other assigned tasks

Team Size
4 or 5 staffs

Reporting to
To the Finance & Accounting Manager/Non-Executive Director/ Chairwoman

Experience Required
At least 3 years related working experience

Minimum Educational Level Required

Bachelor's Degree

Minimum Career Level Required

Manager (Staff supervisor,...)

Languages Required
Perform strong communication of English Skill

Other Requirements

Bachelor degree in field of Tourism or related field

Perform strong communication skills in English esp. writing, listening & speaking or other languages is preferable
Good computer literacy in MS. Office, PowerPoint, Internet, Email and others
Good knowledge in booking system (such as ABUCUS and CALILIO)
Knowledgeable in supervisory, marketing, management ,sales, and negotiation skill
Dynamic, pleasant personality, Excellent Interpersonal and Customer Relation Skills Outgoing, friendly, self-driven
and highly motivated and service oriented attitude

Highly organized and have very effective time management skills

Hardworking, Dedicated to work overtime
Self-confidence with good integrity
Interest in tourism and travel sector

Key Competencies

Critical thinking and problem solving skills

Planning and organizing
Decision-making
Communication skills
Persuasiveness
Influencing and leading
Delegation
Team work
Negotiation
Conflict management
Adaptability
Stress tolerance

Application Deadline
Friday 11 March 2016