Q1

1
2
3
4
5
6
7
8
9
10
11
12

Q2

Q3

Q4

Q5

Q6

Q7

Q8

Q9

Q10

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
0
1
1
0
1
1
1
1
1
1
1
0
1
1
1
0
1
1
0
1
1
0
1
1
1
1
1
0
0
0
1
0
0
1
1
0
1
1
1
1
0
0
1
1
1
1
0
0
1
0
0
0
1
1
1
1
1
0
0
0
0
0
0
1
0
1
1
0
0
0
0
1
1
0
0
1
0
1
0
0
0
0
1
1
1
0
0
0
0
0
0
0
1
0
0
1
0
0
0
0
0
0
10
9
9
9
8
6
5
5
4
3
0.139 0.188 0.188 0.188 0.222 0.25 0.243 0.24 0.22 0.188
k

var

11
2.146
6.521
0.738

Q11

Total
1
11
0
9
0
8
0
7
0
6
0
6
0
5
0
5
0
4
0
3
0
3
0
2
1
69
0.076 2.146

A. RECEPTIONIST
1.
2.
3.
4.
5.

When you made inquiries, were you dealt with efficiently?

Were you offered an appointment time convenient to you?
Were you given clear directions going to clinic?
Were you greeted in a warm welcome manner?
Are waiting facilities comfortable?

Patient
1
2
3
4
5
6
7
8
9
10

k
Very Satisfied

Satisfied
Adequate
Unsatisfied
Very Unsatisfied

Var

4
3
2

qa1
4
4
4
5
4
4
5
3
4
3
40
0.4
19
1.83
2.61
0.315

Patient

B. NURSE

1.
2.
3.
4.
5.

Identified you right as the patient.

Explained things so you understood.
Provided privacy for you as necessary.
Listened and answered your concerns you had.
Treated you with courtesy and respect.

3
4
5
6
7
8
9
10

qb1
3
2
3
1
3
3
2
3
4
3
27
0.61

k
Very Satisfied

Satisfied
Adequate
Unsatisfied
Very Unsatisfied

Var

4
3
2

C. PHYSICIAN
1.
2.
3.
4.
5.

Listened to you.
Spend time enough to you.
Was your treatment given on time?
Were you given explanation on your diagnosis?
Did you feel your treatment was effective?

Patient
1
2
3
4
5
6
7
8
9
10

k
Very Satisfied

Satisfied
Adequate
Unsatisfied
Very Unsatisfied

Var

4
3
2

qc1
4
5
3
4
3
4
3
4
2
3
35
0.65
16
4.12
7.2
0.456

D. FACILITY
1.
2.
3.
4.
5.

13
3.35
5.01
0.359

Neat and Clean Building.

Ease of finding where to go
Parking and ease of access acceptable.
Comfort rooms are safe for disable patients.
Elevators and escalators are safe to use.

Patient
1
2
3
4
5
6
7
8
9
10

qd1
4
5
4
5
5
5
5
5
5
4
47
0.21

k
Very Satisfied

Satisfied
Adequate
Unsatisfied
Very Unsatisfied

Var

4
3
2

E. OVER ALL PERFORMANCE

1. What was your view of the practice over all?
2. The likelihood of recommending to your families and friends

Very Satisfied

Satisfied
Adequate
Unsatisfied
Very Unsatisfied

14
1.305
3.64
0.691

Patient
1
2
3
4
5
6
7
8
9
10

Var

4
3
2
1

qe1
4
3
5
3
3
4
4
4
3
2
35
0.65
7
1.1
1.4
0.25

qa2

qa3
3
4
3
3
3
4
3
3
4
4
34
0.24

qb2

qa4
3
3
3
3
4
3
2
3
3
4
31
0.29

qb3
3
2
3
3
4
3
4
3
4
4
33
0.41

qa5
4
5
4
4
4
3
3
3
4
3
37
0.41

qb4
3
4
3
5
4
2
3
3
3
4
34
0.64

Total
5
5
4
4
4
4
4
3
5
3
41
0.49

qb5
2
1
4
3
2
2
2
3
3
3
25
0.65

19
21
18
19
19
18
17
15
20
17
183
1.83

Total
2
2
5
2
2
1
2
3
2
3
24
1.04

13
11
18
14
15
11
13
15
16
17
143
3.35

qc2

qc3
3
3
4
4
3
5
3
3
4
3
35
0.45

qd2

qc4
4
3
5
4
3
5
3
2
5
4
38
0.96

qd3
2
2
3
4
3
3
3

3
2
25
0.39506

qc5
2
4
6
5
3
3
3
4
3
4
37
1.21

qd4
2
3
2
2
3
3
2
2
2
2
23
0.21

qd5
3
3
2
2
3
3
2
2
3
2
25
0.25

Total
3
4
4
5
2
3
3
3
5
3
35
0.85

16
19
22
22
14
20
15
16
19
17
180
4.12

Total
3
14
3
16
3
14
3
16
3
17
3
17
2
14
2
11
2
15
2
12
26
146
0.24 1.305062

qe2

Total
3
3
5
4
3
4
3
3
3
4
35
0.45

7
6
10
7
6
8
7
7
6
6
70
1.1

PATIENTS

1
2
3
4
5
6
7
8
9
10

RECEPTIONIST
NURSE
QUESTIONS
QUESTIONS
#1 #2
#3
#4
#5
#1
#2
#3
#4
#5
#1
4
3
3
4
5
3
3
3
2
2
4
4
4
3
5
5
2
2
4
1
2
5
4
3
3
4
4
3
3
3
4
5
3
5
3
3
4
4
1
3
5
3
2
4
4
3
4
4
4
3
4
4
2
2
3
4
4
3
3
4
3
3
2
2
1
4
5
3
2
3
4
2
4
3
2
2
3
3
3
3
3
3
3
3
3
3
3
4
4
4
3
4
5
4
4
3
3
2
2
3
4
4
3
3
3
4
4
3
3
3
40
34
31
37
41
27
33
34
25
24
35
0.4 0.24 0.29 0.41 0.49 0.61 0.41 0.64 0.65 1.04 0.65
K

var

69
11.71
27.56
0.584

cronbach's alpha

PHYSICIAN

PHYSICIAN
FACILITY
QUESTIONS
QUESTIONS
#2
#3
#4
#5
#1
#2
#3
#4
#5
3
4
2
3
4
2
2
3
3
3
3
4
4
5
2
3
3
3
4
5
6
4
4
3
2
2
3
4
4
5
5
5
4
2
2
3
3
3
3
2
5
3
3
3
3
5
5
3
3
5
3
3
3
3
3
3
3
3
5
3
2
2
2
3
2
4
3
5
2
2
2
4
5
3
5
5
3
2
3
2
3
4
4
3
4
2
2
2
2
35
38
37
35
47
25
23
25
26
0.45
0.96 1.21 0.85 0.21 0.395 0.21 0.25 0.24

OVER ALL PERFORMANCE

QUESTIONS
#1
4
3
5
3
3
4
4
4
3
2
35
0.65

VER ALL PERFORMANCE

QUESTIONS
#2
3
3
5
4
3
4
3
3
3
4
35
0.45

TOTAL

69
73
82
78
71
74
66
64
76
69
722
11.70506