edmond weiss

consulting

115CooperRd.,Voorhees,NJ08043
8567533440/edweiss@aol.com/www.edmondweiss.com

VisualizingaProcedurewith
NassiShneidermanCharts

EdmondH.Weiss,Ph.D.

Thispaperappearedinadifferentforminthe
JournalofTechnicalWritingandCommunication,Vol20,No3,1990

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

www.edmondweiss.com

edweiss@aol.com

856-753-3440

Books by Edmond H Weiss

These and other works are available at Amazon and other book sources.

The Elements Of International English Style: A Guide To

Writing Correspondence, Reports, Technical Documents,
And Internet Pages For A Global Audience by Edmond H.
Weiss (Paperback - Feb 28, 2005)
Buy new: $21.95

21 Used & new from $14.27

(4)

How To Write Usable User Documentation: Second Edition

by Edmond H. Weiss (Paperback - Jun 26, 1991)
Buy new: $32.95 $19.67

28 Used & new from $6.98

(5)

Books: See all 45 items

100 Writing Remedies: Practical Exercises for Technical

Writing by Edmond H. Weiss (Paperback - Sep 4, 1990)
Buy new: $25.00

15 Used & new from $2.50

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856-753-3440

Seminars, Courses & Speeches

Business/Professional Communication
How to Sell in Writing
(Proposals &
Business Cases)

How to Write Globally

Themostimportantbusinesswritingistheadvocacydocument,thepitchfor
fundsorapproval.

AnalyzingyouraudienceandWinStrategy
Presentingthecasewithlogicandpersuasiveness

Usingbusinessgraphicstodemonstrateandprove

Internationalbusinessrequiressensitivitytothelanguage,culture,and
expectationsoftheinternationalbusinesspartner.

Editingforclarityandreadability
Screeningforfigurativeandidiomaticconfusion
Designingaccessiblelayoutsandappropriatefeedbackpaths
Final Draft:
The Especially Clear
Sentence

The Art of
the Pitch

The Art of
Effective E-Mail

Goodwritingisrewriting;onlyrevisioncanassureclarity,correcttone,freedom
fromerrors,andreadability.

Emphasisandmakingyourpoint
Twentyflawsinfirstdraftsentences
Stylecheckingsoftware:Canyoutrustit?

Awellmadepresentationisasmallfiveactplay,whereeachelement
contributestoeffectiveness.

Strategicplanninganddesign

Attentiongettingsubjectlines

Managingstagefright
UsingPowerPointandotherpresentationtools
Handlingquestionsandobjections

Creatingusefulhandouts

Touseemailwell,thewritermustexploititsstrengthsandadapttoits
limitations.
Emailstyleandgrammar
Disciplineandetiquetteforemailers
Toattachortoembed

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856-753-3440

Technical Communication
A Writing System for
Technical
Professionals

Preparing English
Tech Documents for
International Readers

Effective Quality
Manuals/
Usable Procedure &
Users Manuals

The Craft of User

Requirements &
Functional Specs

Technicalprofessionalscannotachievetheirprofessionalgoalsunless
theywritetheircorrespondence,reports,anddocumentationwith
powerandprecision.
Creatingdocumentsasengineeredinformationproducts
Eliminatingcommonerrorsandtimewasters
Writingfornontechnicalreaders

AlthoughcustomersandclientsaroundtheworldreadEnglishquite
well,itisstillnecessarytoeditinternationaltechnicalinformationfor
theE2reader.
Makingdocumentsculturefreeandculturefair
Correctingproblemsofstyle,idiom,andsyntax
UsingcontrolledEnglish
Adaptingtolocalsensitivitiesandcultures

Amanualisadevicethatsupportspeopleintheirwork;whenwell
designed,itteachesprocedures,enforcesstandards,andsavesmoney.
DocumentingISO9000andotherqualitystandards
Replacingunreadableandunmaintainableprosewithscripts,tables,
anddiagrams
Testingforusabilityandenforceability
Designingmodular,maintainablepublications
Storyboardingandprojectmanagement

Thosewhouseinformationtechnologyandthosewhocreateoracquire
itmustcommunicatetheirneedsandexpectationsclearly,especiallyat
thebeginningofthedesigncycle.
HowUser:Developercommunicationfails
BeyondtheWaterfallModel
Toolsandprocessesforfunctionalspecification

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856-753-3440

Organizational Communication
Meetings that Work

Theres Only Now:

Managing the
Professionals Time

Raising Culture
Consciousness

Turning Words
into Money:
Business Plans & Cases

Meetingsshouldbeenergizingandproductiveneverboringora
perceivedwasteoftime.
Objectivesandagendas:stayingonmessage
Twowarringcultures:ratificationvs.exploration
Rolesandgamesplayedbyparticipants
Secretsofmasterfacilitators
Culturalvariablesininternationalmeetings

Despitethearrayofelectronictimemanagementtools,toomany
professionalsfeeloverworked,stressed,andneverquiteontopof
theirwork.
Attitudesabouttime
Fiveimmutablerulesoftimemanagement
Timemanagementtrapsandhowtoavoidthem
Productsandtoolsandhowtochoose/adaptthem
Gettinglongtermgoalsandprojectsintoyourshortterm
calendar

Anurgentneedforinternationalbusinessprofessionalsistolearn,
andadaptto,thecultureofthecommunitiesorcountrieswherethey
wishtodobusiness.
Dimensionsofdifference
Contextandcommunication
Individualismversuscollectivism
Timingandpacing(thehiddendimension)

Projectsneedfunding,capital;eventhebestideascanfailforlackofa
convincingbusinessplan/case.
Whatimpressesfundingsources
Missions,visions,andgoals
Thelogicofthebusinesscase
Clear,persuasivelanguageandgraphics
Presentationsforexecutivesandsponsors

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856-753-3440

Speeches/Short Programs for

Professional Gatherings and Meetings

How to Sell an Idea

The Secret of
Professional Fulfillment

Re-Inventing the
Memo

The Odor of
MendacityWhy
People Dont Believe
You Anymore

Does Grammar Count

in the Era of E-Mail?

Business Basics for

Technical Professionals

Edmond Weiss Seminars

Phone: 856/753-3440
www.edmondweiss.com

Whywontpeoplefollowyouradvice?Thereareeightbarriersthat
keepusfromacceptingnewplansandapproachesandspecific
techniquestoovercomethem.

Thekeytomentalhealthandproductivityonthejoborathomeis
equilibrium:keepingalloflifeseightcompetingvaluesinbalance.The
tendencyistoneglectsomewhilepursuingothers,apracticethatleads
toanxietyandalienation.

Doyouhavetroublegettingyourpointacrosstocoworkers?Amemo
isNOTaworkofliterature,but,rather,anengineeredproduct,
designedforclarity,power,andspeed.Twelvetacticsincreasethe
chancethatamemo(oranemail)willberead.

Inschool,welearnwaystoimprovethetruthbypuffingupour
writingwithwordsthatinflate,obscure,anddisguise.Businessand
professionalspeechandwritingarefilledwiththesebadlanguage
habits,whichmakeussoundasthoughwearehedgingandevading
evenwhenwehavenothingtohide.

Isemailtheendofcorrectcommunication?Dospelling,punctuation,
andgrammarmatteranymore?Onlyasmuchastherecipientofthe
messagematters.Allprofessionalsshouldcareabouttheimagethey
communicate,evenintheirinformalmessages.

ThemostimportanttechnicalquestionisHowsBusiness?Technical
professionalsmustlearntopitchimprovementsandchangesintheir
departmentsthroughbusinesssavvybusinesscases:proposalsaimed
atonesownmanagement.Businesscasesmustshowhowthenew
proceduresortechnologywilleithermakeorsavemoney,andwithin
anacceptablenumberofmonths.

115 Cooper Road

edweiss@aol.com
edweiss@aol.com

Voorhees NJ 08043
www.edmondweiss.com
856-753-3440