Introduction to Quality Management

(BAGB2043)

Individual Assignment 1 (15%)

(Covers topic review on Chapter 1, 2 and 3)
Due Date: Week 6 (3rd Meeting)
___________________________________________________________________________

Briefly

discuss

Garvin's

eight

dimensions

of

quality.

Is

Garvin's

multidimensional approach a step forward in improving our understanding

of quality? Why or why not?
10 marks
2

Describe the three spheres of quality. How do these spheres provide

another way to place the field of quality in perspective?
10 marks

Explain the contribution of the following gurus in the field of quality

management. How their approach resulted in better improvement in
business?

Joseph M. Juran

Kaoru Ishikawa

Philip Crosby
15 marks

4. When an organization chooses to make quality a major competitive edge,

it becomes the central issue in strategic planning. Discuss the differences
between strategy content and strategy process in strategic quality
planning.
10 Marks
5. Cost of quality is an important measures of strategic content. What is
meant by the phrase cost of quality? How can this phrase help a firm
address its quality concerns?
10 Marks

- END OF ASSIGNMENT QUESTION -

Submission Guidelines:

1. Cover page with course tittle and course code, tittle of assignment, student
name and matric number.
2. Text should be typed with Times New Roman using 12-point font size.
3. Each sentences much use spacing of 1.5.
4. All pages, except the title page, must be numbered at the bottom, center.
5.

The writing assignment is due on 16th July 2016. Please submit the hard copy
of your assignment on the mentioned dateline and it is advisable to start as
early as possible.