THE JURAN TRILOGY

The Juran Trilogy is an improvement cycle that is meant to reduce the

cost of poor quality by planning quality into the product/process.

Juran: Quality Trilogy

Managing for quality consists of three basic quality-oriented processes:
quality planning,

quality control, and

quality improvement.
The role of quality planning is to design a process that will be able to
meet established goals under operating conditions.
The role of quality control is to operate and when necessary correct the
process so that it performs with optimal effectiveness.
The role of quality improvement is to devise ways to take the process
to unprecedented levels of performance.

Juran Trilogy
1. Quality Planning
Quality planning stems from a unity of purpose that spans all functions of
an organization.
The subject of planning can be anything -- an engineering process for
designing new products, a production process for making goods, or a
service process for responding to customer requests.
Quality Planning involves
Identifying customers, both internal and external
Determining their needs
Specifying the product features that satisfy those needs at minimum
cost.
Designing the processes that can reliably produce those features.
Proving that the process can achieve its goals under operating
conditions.

Jurans Quality Planning Roadmap

Juran Trilogy
2. Quality Control
The process of managing operations to meet
quality goals.
The process of Quality Control involves:

Choosing control subjects

Choosing units of measurement
Establishing a measurement procedure
Measuring
Interpreting differences between measurement and goal.
Taking action to correct significant differences

Juran Trilogy
3. Quality Improvement
Juran addresses quality improvement in terms of breakthrough
Dynamic, decisive movement to new and higher level of
performance
The object of quality improvement is
improvement of fitness-for-use
error reduction and to reduce chronic waste to a much lower level
seeks a new level of performance that is superior to any previous
level, and
Attainment by applying breakthrough thinking.

 According to Juran, all breakthroughs follow the same sequence & steps
in Quality Improvement
Policy making
Prove the need for improvement
Setting objectives for breakthrough
Identify specific projects for improvement
Organize to guide the projects
Breakthrough in attitude
Use of Pareto principle
Organizing for breakthrough in knowledge
Organize for diagnosis
Creation of steering arm
Creation of diagnostic arm
Diagnosis
Breakthrough in culture pattern
Provide remedies
Prove that the remedies are effective under operating conditions
Transition to new level
Provide for control to maintain the gains.

 The quality improvement

methodology of Juran
requires project-by-project
approach
committees of managers
are formed to solicit
project nominations and
addressing, analysing
and problem solving
process.
Two kinds of teams are
formed: Steering Arm
and Diagnostic arm
Two types of Journey:
Diagnostic journey:
Journey from
symptom to cause
Remedial Journey:
Journey from cause
to remedy