Beruflich Dokumente
Kultur Dokumente
04-Dec-2011
Table of Content
1
4
5
6
7
ALM Process/Configuration/Methodology.............................................................................4
1.1
What are the benefits/features of Quality Center?.........................................................4
1.2
What is the main purpose to storing requirement in Quality Center?.............................4
1.3
Are Use Cases treated as Requirements or Test Cases in ALM?..................................4
1.4
How do I get the Test Tollgate Reports from ALM?........................................................4
1.5
How do you identify a test case as UAT, SIT, System, etc?...........................................4
1.6
What is Test Lab Module?.............................................................................................4
1.7
What is coverage status, what does it do?....................................................................4
1.8
Can QC store test results?............................................................................................5
1.9
The RTM is missing 2 columns, Design Component and Code component. How do I
add them?................................................................................................................................ 5
1.10
Where do you find the RTM?.....................................................................................5
1.11
Does ALM support Business Process Modeling?.......................................................6
1.12
How can I activate defect email notifications?............................................................6
1.13
How can I enable project versioning?........................................................................6
ALM and SDP integration.....................................................................................................6
2.1
What is Requirements Group and Category?................................................................6
2.2
How do I create SDP reports?.......................................................................................6
2.3
Why cant I add additional requirement types or add data elements to the requirement,
test or defect entities?..............................................................................................................7
Data Loads/Data Migration...................................................................................................7
3.1
How do I export Excel files into ALM?............................................................................7
3.2
How can requirements, test cases and test scripts be migrated from QC10 to ALM11? 8
3.3
How will migration to the new instance affect my id?.....................................................8
3.4
Why did my requirement description disappear?...........................................................8
3.5
Can requirements in Caliber be migrated to ALM11?.....................................................8
3.6
How to export the file from Quality Center to Excel / Word?..........................................8
3.7
When we do a mass input/migration I do not want all of the email alerts to go out to the
people. What should I do?......................................................................................................9
3.8
How do you migrate from QC 9.2 to ALM 11?..............................................................10
Training............................................................................................................................... 10
4.1
What training is available on ALM?..............................................................................10
4.2
Is there any documentation that can be referenced for ALM?......................................11
Potential Errors................................................................................................................... 11
5.1
What happens if I receive an error creating or updating System or Business
requirements?........................................................................................................................ 11
5.2
What do I do if I receive a SQL error while generating an excel report in Analysis
module?................................................................................................................................. 11
5.3
What issues will I encounter when reporting on copied data?.....................................12
5.4
What programs are in conflict with Quality Center?.....................................................12
Performance Center/LoadRunner.......................................................................................14
6.1
Does GM have floating licenses for LoadRunner?.......................................................14
ALM Tool Installation and initial project setup.....................................................................14
7.1
What is the URL for ALM?...........................................................................................14
7.2
What is my ALM id?.....................................................................................................14
7.3
How do I reset my password?.....................................................................................14
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7.4
If I am the Project Admin, how do I change the roles of other users that were added as
viewers?................................................................................................................................ 16
7.5
How do I access ALM?................................................................................................17
7.6
Why is Change Password link not displaying?.............................................................19
7.7
How can I re-install ALM 11?.......................................................................................20
7.8
How to resolve ALM Performance issues?..................................................................22
7.9
How can I resolve ALM installation problem if I use Aventail VPN Connection?..........24
7.10
How do I install ALM 11 using IE9?..........................................................................25
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1 ALM Process/Configuration/Methodology
1.1 What are the benefits/features of Quality Center?
Quality Center is a comprehensive test management tool that is web-based and
supports high level of communication and association among various stakeholders
(Analyst, Developers, and Testers etc.). One can also create reports and graphs for
Analysis and Tracking for Test processes.
1.5 How do you identify a test case as UAT, SIT, System, etc?
In the ALM V11, there is no Test Type field.
Many tests are utilized for multiple
purposes. Test types will be identified through associating the tests with the Test Cycles
(ie. SIT, UAT).
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coverage status of the project is 35% Coverage status is helps keep track of project
deadline.
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sections of the Business Requirements. The category is just a further breakdown. When
adding a requirement, make sure you select the Group 1st then the category.
2.3 Why cant I add additional requirement types or add data elements to
the requirement, test or defect entities?
The core template that was created and is applied to all projects is based on the GM
SDP Methodology. The template aligns the tool to the SDP and also provides uniformity
for cross entity reporting.
Any change to the template will necessitate a change to the SDP. A change can be
requested but it will need to be reviewed and approved not only by the ALM team but the
methodology team as well.
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3.2 How can requirements, test cases and test scripts be migrated from
QC10 to ALM11?
a) Requirements, test cases and test scripts can be downloaded to excel and then
uploaded to ALM11
b) When uploading test cases into ALM and receive a message Row: x, Column: A Field 'Subject': Value Subject\Test is not a valid list item, please contact the STR ALM
support team.
c) When migrating/mapping new projects user ids should be changed prior to migration
in the specific projects so that old is are not prorogated to the new ALM instance. Find
all/replace all can be used in the project that is migrated. The Data Mapper tool will
not address the user id migration
3.6 How to export the file from Quality Center to Excel / Word?
a) Requirement tab Right click on main Req/click on export/save as
b) Test plan tab: Only individual test can be exported. No parent child export is possible.
Select a test script, click on the design steps tab, right click anywhere on the open
window. Click on export and save as
ALM Frequently Asked
Questions
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c) Test lab tab: Select a child group. Click on execution grid if it is not selected. Right
click anywhere. Default save option is excel. But can be saved in documents and
other formats
d) Defects Tab: Right click anywhere on the window, export all or selected defects and
save excel sheet or document.
3.7 When we do a mass input/migration I do not want all of the email alerts
to go out to the people. What should I do?
Owners / creators of baselines need to notify projects that have imported the any of the
baselines of the library of the baseline change. This should be done by using the built in
email functionality in ALM.
Navigate to the Alert Rules section of customization, note you may not see all of the below
options depending on your access level.
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Turn off the alert rule for When a requirement is modified, alert the associated tests and When
a requirement is modified or deleted, alert traced to requirements and child requirements
You can then sign out, export from excel without the alert rules. Once done, turn those two
rules back on.
4 Training
4.1 What training is available on ALM?
1. ALM QC and PC product features are available via Help
a. Product Feature Movies
b. Knowledge base
2. ALM QC and PC Welcome Page
a. Product Feature Movies
b. User Guides
c. Tutorials
3. ALM GM QC standards presentation is available and will be sent with onboarding
materials
4. Instructor Led training will be available after November 1st.
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5 Potential Errors
5.1 What happens if I receive an error creating or updating System or
Business requirements?
Solution need to reinstall ALM client; contact Debra.hart@hp.com ,
Cyndi.Hall@hp.com and Nadeem.Shuttari@hp.com for the .bat file before proceeding
with the fix below
1) Remove the Excel Add-In if you have it:
Start -> Control Panel -> Double click Add or Remove Programs -> Wait for
the list to come up.
Select HP ALM Microsoft Excel Addin -> Select the Change/Remove button
-> choose the Uninstall option follow the prompts.
2) Uninstall the existing Quality Center client:
Obtain .bat file from contacts above
Rename the file to Uninstall_ALM11.bat
Double click the .bat file to run the QC client uninstall it will open a command
window so you can watch it work it takes a few minutes.
3) Access the Quality Center URL to have the client automatically re-installed:
Go to the QC URL: https://almgm.saas.hp.com/qcbin/
Select the Application Lifecycle Management Link
Let the install complete
Logon and verify you can now create Business or System Requirements
4) Reinstall the Excel Addin if you need it:
Go to the QC URL: https://almgm.saas.hp.com/qcbin/
Select the Add-Ins Page Link
Select the More HP ALM Add-Ins Link
Select the Microsoft Excel Add-In link -> Select Run Follow Prompts
Select Back
Select HP ALM Client Registration Link
Scroll to the bottom of the page and select Register HP ALM Client allow
the install to complete
Run Excel and make sure the Export to HP ALM Addin shows up in the Add
Ins Tab
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Follow the
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a.
b.
c.
d.
e.
f.
g.
Oracle IMeeting
Windows Desktop Search
JetAudio
WebEx
Oracle JInitiator
Veritas Enterprise Vault user Extension 6.0
PCAnywhere 11.0.1
Mekko Graphics
Microsoft SharePoint
Compuware's DevPartner Studio
(http://frontline.compuware.com/nashua/kb/doc/1711.asp)
Microsoft Discussion Forum (see Document ID 29995 - Error: "Win32 Error.
Code: 1400. Invalid window handle" ) HIDAPI.DLL from McAfee Entercept(a host
intrusion prevention software)
Informix MaxiVista
Close Quality Center on your machine and disable these applications on your
machine. Open the Task Manager and verify the processes for these applications
are not running. Then, log back into your Quality Center project and try to
duplicate the issue.
If you do not have any of the above programs running on your machine, close all
applications on your machine and start Quality Center to see if you can
reproduce the error message. If you cannot, then open up one application at a
time until your issue is reproduced.
Another way to confirm that the issue is caused by some application running on
the client machine is to re-start your computer in "Safe Mode" and see if the
issue can be duplicated again. If you are unsure how to start your computer in
"Safe Mode" then please get help from your IT personnel.
If you still have this issue, then perform the following steps to see if you have
another application installed that may cause this issue.
To help ensure that your machine is clean of known ad-ware/spyware programs
installed on your system, below is a URL to a site that has a freeware utility that
scans your system for known ad-ware and spyware programs on a system. Adware and spyware programs are known to be very malicious and almost
undetectable by a regular user, causing intermittent or persistent problems with
the system, especially the Web browsers.
http://www.lavasoftusa.com/support/download/
1. Download Ad-ware 6 and install the software (you can uninstall after you are
done checking).
2. Launch Ad-ware 6 and click <Start>.
3. Use the default scan mode and click <Next>.
4. Wait for the scan to complete (this will take a while).
5. After the scan completes, click <Next>.
6. In the Scanning Results, you will see a list of files/objects that are possibly adware, spyware, or cookies. If you are not comfortable clicking on all the options
before the "Next" button to remove these items, save the log file and review it
with your systems people to see if anything is needed for your environment.
7. Click <Next> to remove the selected items.
8. Close Ad-ware 6 after removing the items, and try Quality Center again.
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6 Performance Center/LoadRunner
6.1 Does GM have floating licenses for LoadRunner?
No.
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Step 3:
Change Password as required.
Password must contain at least 1 uppercase letters.
Password must contain at least 1 numeric characters.
Password must be between 6 and 20 characters in length.
Password must be changed every 90 days.
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7.4 If I am the Project Admin, how do I change the roles of other users that
were added as viewers?
a. Login to the project
b. Click on Tools Customize
d. Add or remove roles for the user by utilizing the > or < buttons.
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Please note: ALM is not compatible with IE 9.0 use ALM client
If you are Windows 7 running in 64 bit mode, try using a 32 bit IE session.
Due to an issue with GM Online PCs, there may be a few extra steps to
complete for installation
Steps:
Before clicking on the link a. Start programs and find internet explorer and right click
b. Click on Run as administrator
c. Brower will launch and type in url
d. If on Windows 7, click on Tools, Click on compatibility mode
Click on https://almgm.saas.hp.com/qcbin/
The application will download components to your PC
Security patch
Normally there is a Security patch that is required to complete the installation.
http://www.microsoft.com/download/en/details.aspx?id=8328
Select the 32 bit version (vcredist_86.exe) . It may take as long as 10-15 minutes
Cloader error:
If you did not apply the security patch, you may receive the following Cloader error.
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5) This will load all the client side components. This will take approximately 5 to 10
minutes based on your network speed.
6) Once this is complete close and re launch the browser
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Press and hold Ctrl key and move the external mouse wheel towards down slowly. All the links
will display after completing the above step.
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After completing the process for deleting ALM DLL files re-install ALM 11.
https://almgm.saas.hp.com/qcbin/
Step 2:
Open Internet Browser. Click on Tools. Click on Internet Options. Click on Connections.
Click on LAN Settings.
ALM Frequently Asked
Questions
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XP Configuration:
Increase IE memory by going to Tools:
Click on Internet Options .
Click on Browsing History.
Click on Settings .
Click on Disk Space to Use.
Increase to 250.
Optional for Some users:
Click on Internet Options.
Click on Browser History.
Click on Settings.
Click on Disk Space to Use.
Increase to 250.
Click on Disable auto-protect in Internet Explorer.
Click on Disable GM proxy or Auto detect setting.
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XP Configuration:
Increase IE memory by going to Tools:
Click on Internet Options .
Click on Browsing History.
Click on Settings .
Click on Disk Space to Use.
Increase to 250.
Optional for Some users:
Click on Internet Options.
Click on Browser History.
Click on Settings.
Click on Disk Space to Use.
Increase to 250.
Click on Disable auto-protect in Internet Explorer.
Click on Disable GM proxy or Auto detect setting.
7.9 How can I resolve ALM installation problem if I use Aventail VPN
Connection?
Before Installing the ALM, please ensure the following browser settings:
Go to Connections
First check the use proxy server for your LAN and to address add 144.72.325.21 Port 80
and then uncheck the use Proxy server for your LAN
Check Automatically detect settings
Check Use automatic configuration script
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3.1 Make sure you have the proxy/lan settings as follows if youre on a GM machine,
using the OnlineAtWork network.
3.2 If youre on a HP machine, using the HP VPN, on GM Guest network, use the
following settings.
3.3 If youre on any machine on the GM Guest network, use the following settings.
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If youre using a 64bit operating system, please use the 32bit IE that comes with windows under
Start -> All Programs -> Internet Explorer instead of the 64bit version.
Revision History
Project
Version
Number
11.0
11.1
Date
Updated
Revision Author
7-Nov-2011
16-Nov-2011
Debra Hart
Simi Ganjoo
11.2
08-Dec-2011
11.3
14-Dec-2011
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