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IIHT Franchise Report

Introduction

IT education is a lucrative business as students aspiring for an IT


career are required to continue to upgrade their learning due to
advancements in technology.
Being a major part of the India growth story, the Indian IT industry
has been growing in leaps and bounds. Both outsourcing and offshoring have increased as India is seen as a nation that can provide
cost effective solutions and the most talented manpower in the IT
arena .

Also, the country is going through a sea of changes in terms of


business and other management processes. India is geared up to
make a big impact on the world market with this change, bringing
competitiveness in quality and pricing. This entails the entire business community to invest in technical
infrastructure.
Thus telecom, petrochemical, banking, insurance, public undertakings, Government sectors, IT and ITES
firms and most of the corporate companies are opting for IT implementation on a big scale. In addition to
these, even the SOHO segment is growing fast.
To set standards in training, major IT companies have initiated vendor certification training programs through
their education divisions. IIHT happens to be their most favored partner and has trained over 10,00,000
professionals so far.
To ensure that a venture in IT education in hardware and networking is successful, it is necessary for the
investor to partner with a reputed company with the best technical know-how and the most successful
business model.

Company Profile
IIHT is amongst Asia's top IT training organizations. It was started in
the year 1993 and has continued to grow exponentially since then.
IIHT's business has grown at 40% CAGR year after year. During this
phase, IIHT had been successful in carving its goodwill in the
industry. As a result, some of the renowned Fortune 100
organizations rely on IIHT for catering to their manpower
requirements.
The goodwill is not only because IIHT provides skilled manpower in
the areas of hardware, networking, database management, security
and storage management, but also because the students are taught the latest technology advancements in
the industry. This is coupled with hands-on lab sessions where in the students are faced with simulations of
live situations that may arise on a day to day level in organizations. This equips the students to proactively act
to situations and implement the best possible solution befitting the situation.
IIHT has partnered with organizations like Microsoft, Red Hat, CompTIA, SMU, Prometric and others and
provides knowledge on the latest technological advancements of its partners. This has resulted in a
substantial increase in the student base for IIHT. IIHT's students include those studying 10th or 12th standard
or are pursuing/completed graduation, as well as Corporates. IIHT has over 200 centers in India and
presence in more than 15 countries worldwide
Over the years, IIHT has mastered the training delivery process and the trainers are internationally certified.
They travel across the globe in the quest for learning about the latest advancements in technology or to get a
hands-on experience on the upgrade in an existing technology.

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IIHTs SBUs

Enterprise
Learning
Solutions
(ELS)

Global
Learning
Solutions
(GLS)

IIHT Cloud
Solutions
(ICS)

Modular
Courses

Induction
Training

Certification
Courses

Learning
as a
Service

Career
Courses

Lateral
Training

SMU-IMS
Courses

Infrastructure
as a
Service

Testing

Training
Infrastructure

Corporate
Training

System
Integration

Learning Services Group

Individual
Learning
Solutions
(ILS)

Strategic partnerships and alliances


IIHT is recognized by the IT majors as the most preferred education partner. It closely works with all the IT majors
such as MICROSOFT, REDHAT, COMPTIA, PROMETRIC & institution like SIKKIM MANIPAL UNIVESITY etc., to
offer high-end and cost effective training.
IIHT's alliances with these major IT firms ensure that the training content provided by IIHT is accurate, latest and
applicable to the industry requirements.
Product based programs
IT industry is always in need of skilled professionals to harness the changing technology, so that they are at par
with changing technologies, hence professionals need hands on training on products.
The training is process driven with proper instructor manuals and training aids. There are student and instructor
manuals, ready reckoners and slide presentations to keep the trainer focused on the subject. Lab exercises,
mock tests and quizzes are well defined and simplified. IIHT, with the help of its principal IT companies has been
able to master a delivery mechanism that is independent of the trainers. Hence it has become possible to achieve
high standards and uniformity in the quality of education imparted across all the centers.
Comprehensive content
With an experience of more than a decade, IIHT has attained an enviable deal of dexterity in developing
simplified, clear, systematic and comprehensive course content to match ready reckoners, slides and other
audio visual aids. The quality of courseware in terms of look and content is the best that is available in the industry.
Provision is made to add all updates as and when required. IIHT also provides official course content from the IT
majors directly.

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The architecture of progress


IIHT has been successful due to the distinct styling of courses. All courses offered by IIHT ae not just technologyspecific, but also job-specific. Many courses such as Cloud Computing, Big Data, Android, Java and others are
acclaimed platforms which will continue to be in vogue well into the next decade. This creates a huge brand pull
factor which ensures profitability to stakeholders.
Industry recognized faculty
IIHT has a core technical team which comprises global certified trainers who are highly rated. They have a proven
record of training the most demanding corporate companies in the world. The members of this core team travel
across the world to obtain highest standards of technical skills.
Experienced and certified professionals are appointed as instructors at IIHT centres and are trained by this core
team. The instructors at IIHT invariably get certified by the IT principals before induction. Regular quality audit is
conducted on all aspects of training including instruction. Faculty skill development is a continuous process at
IIHT's centres.
Online examination
Thomson Prometric and VUE are two worldwide examining bodies that conduct online testing for all international
certifications. Once a Prometric or VUE testing centre is set up at an IIHT centre; students can register for the
exam (such as Cisco's CCNA) on a day and time of his/her choice and appear for the exam. The examinee gets a
unique ID number once he/she registers. At his/her pre appointed time, the student can log on for the exam using
the ID number. An objective type question paper is downloaded from the exam site and the same appears on the
screen. The student can key-in the answers. At the end of the allotted time period, the system stops accepting
the answers and the answers have to be uploaded to the exam site. The results of the exam appear as a printout,
through the printer attached to the system. If the candidate passes the exam, the results are communicated to
the Certifying IT Company (for example Cisco issues the CCNA Certificate to the candidate). Thus the student
can appear for any international certification exam through these testing centres and obtain a global certification
from any of the IT majors.
Assessment Management System is a similar online testing application exclusively available to the students at
IIHT centres, through which a student can get his/her IIHT certificate.
Placements through IIHT
IIHT has a three tier architecture for placements; Central Placement Cell (CPC), Regional Placement Cell (RPC)
and Local Placement Cell (LPC). The consulting division ensures placement in the IMS industry to every
successful passout of IIHT through the said architecture. Monthly job fairs are conducted at centers, through the
placement portal of IIHT and campus placements.

Training Methodology
IIHT's training methodology adopts time tested global standards that includes elements such as:

Hands-on labs
These are online labs, which mean that there are no separate theory classrooms and labs. Each student is given a
computer to work with during the instructor led live sessions. Once the trainer demonstrates the implementation,
almost simultaneously the student applies the same on his/her system. Hence, the learning is online and in
presence of the trainer. Everything is practical oriented and taught through simulations of live environments.

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Consistent quality audit


IIHT always pays attention to the feedback on customer satisfaction, on every aspect of the instruction to ensure
that technology, technical update and accuracy are maintained. The core team at our corporate office studies the
feedback and implements necessary changes.

Training process includes:

Self-paced training sessions


Workshops, tests and group discussions
Industrial visits
Quiz sessions
Hands on experience/field training
Student study material and workbooks
Library facilities
Audio and video sessions

Home assignments
Interactive challenger tests
Newsletter
Live projects
Seminars and guest lectures
Personality development sessions
Interview handling techniques

Ten Distinct Advantages of


partnering with IIHT
Most reputed brand in the IMS training industry. It is a student's preferred

choice when it comes to IMS education. IIHT is also very well known
among the Corporates as a premier IMS training service provider
Provides total solutions in computer hardware and networking training

requirements. Has mastered the art of delivering quality training. The


technical and business know-how is readily made available to the partner
Affiliations with most of the world's IT leaders such as MICROSOFT, REDHAT, COMPTIA, PROMETRIC &

institution like SMU etc.


Perfect organizational hierarchy (parallel verticals) to support the partners. There are time tested systems

and processes to effectively support the partners


Effective courses (international certification courses having global value) at reasonable prices. There is a

wide mix of courses such as ACHNP, GIMS, GNetPro, B.Sc. (IT-IMS) and DSN Diploma (from SMU), ICSD
- (IIHT Certified Software Developer), ICCE - (IIHT Certified Cloud Expert) which are offered at cost
effective denominations and ensure good career prospects
Excellent, comprehensive courseware coupled with quality teaching through video based education
The business model is proven and time tested. The feasibility of running an IIHT centre is proven from the

fact that no IIHT centre is incurring losses


Centralized and regionalized marketing activities are well planned and executed
IIHT has a number of consultants (senior and successful professionals from the industry) on board to

envision the goals and guide the company to achieve these goals
Above all, the company strictly practices business ethics, principles and values. There is a human touch

to every transaction.

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Organisation Chart at IIHT Centres

Centre Director

Centre Manager

Marketing
Executive (2)

Accountant

Counselor (2)

Placement
Executive

Technical
Head

Technical
Trainer

Technical
Trainer

Technical
Trainer

Technical
Trainer

Technical
Trainer

Software

MCSA, MCSE
A+, N+

Cloud
Computing,
Big Data

CCNA, CCNP,
CCIE

Redhat Linux
& Security
Products

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Model Center Layout

This layout is a representation. A customized layout will be planned depending on the


actual dimensions.
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IIHT Centre - Process of Inception


Sign up MOU / Franchise Agreement

Identification of Site
Plan the Layout

Make Interior

Recruit & Train Staff


Install Equipment

Pre Centre Certification

Centre Certification

Pre Launch activities

Launch

Live operations

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Running an IIHT Centre - The Flow

Advertisement & Promotional Activities

Enquiry Generation

Good word of
Mouth

Counseling

Conversion

Quality Training

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Placement

Training Process

Advertisement &
Promotional Activities

Student Admitted to Batch

Instructor-led Training
at Online Labs
Internal Seminar,
Personality Development,
Field Training etc.
Assessment
Management System
Prometric Exams,
International Vendor
Certification

Certified Professional
Placement through
Campus Interviews or
Company Interviews

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Upgradation

What we expect from our Franchisees


Commitment to quality training and a passion towards training
business
Required investment to start and operate an IIHT centre/s
A relationship befitting a long-term business partner
Integrity and loyalty with inculcated business ethics and
discipline
A partner in progress to achieve business objectives towards
business upsurge
Unity towards vision and mission
Free, fair, friendly and open communication system
Confidentiality of operations

Center Personnel and their Roles


Center Director / Center Manager
Center Director is the principal of the center. He/She is accountable for the P&L of the center and is
responsible for achieving revenue and enrollment target set for the center. He/She is also accountable for the
quality of training delivered in the center.

Business Development Manager (BDM)


BDM is responsible for generating business at the center and should be able to manage all market
opportunity. He/she should carry out innovation and effective promotional activities. Overall he/she is
responsible for enquiry generation and conversion.

Counsellor
The counsellor is responsible for maximizing
revenue by increasing conversion of the enquiries
generated at the center.

Business Development Executive (BDE)


BDE is responsible for generating maximum walkins to the center by implementing innovative
marketing plans in the region.

Placement Executive
Placement executive is responsible for identifying
the potential employers and generating job
requirement. He/she is also responsible for getting
the students ready for the job requirements.

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Center Coordinator
Course coordinator is responsible for the quality of training delivery, he/she will take frequent feedbacks from
the students and improvise on the quality of delivery. Course coordinator is responsible for documentation of
courses conducted.

Faculty
The faculty is responsible for delivery of high quality training as required by each course.

Technical Head
He/she is a senior trainer who will head the technical faculty team.

Franchisee Qualification Parameters


Prospective entrepreneurs, with a good business acumen and zeal to
succeed can actively consider the proposal of becoming an IIHT
franchisee and join a select brand of technocrats who can create the
technology experts of tomorrow and also look forward to good returns.
Business acumen
Technical background
Ideally both technical background and business acumen
Sound finance
Good reference
Honesty and integrity

Basic Franchise Costs


Investments for
Set up costs
License fee and other affiliation fees as
necessary
Extra payment for new products as and
when they are launched
20% royalty on course fees per student

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Support to franchisee centres


We know that by helping you achieve dominance in your market, we will continue to lead in our industry. As
an IIHT franchise owner, you will be provided with an intensive training program at our headquarters,
covering everything from daily operations to management and marketing strategies. Our Start-Up Manager
will work with you one-on-one from the moment you join the IIHT team. We will continue with one week of
focused training for you and your staff. Additional support is provided by Regional Managers, Corporate
Sales Managers, and other corporate staff, all dedicated to your success.

Implementation consultancy
IIHT will provide Consultancy to all the IIHT centres to establish IIHT centres in the respective cities. This
consultancy includes the support provided in selecting a site, interiors, furniture, training kits, equipments,
advertisements and other promotional activities.

Project consultancy
IIHT will provide consultancy to the franchisee in getting their projects through. IIHT is also involved in
computerisation projects on turnkey basis, annual maintenance contract and any other projects in the area of
computers and electronics. If franchisees undertake any projects in these areas, IIHT will extend support to
the franchisees.

The brand name that really gels!


IIHT is a reputed company in the area of computer hardware and networking (IMS) education. An IIHT
franchisee can use the name IIHT in all respects for the promotion of the business. IIHT, being a well known
company with collaborations in India and overseas will help the franchisee centre in establishing itself.
IIHT will provide full technical and administrative support to the franchisees for professionally managing IIHT
centres. The centre will be fully managed and owned by the entrepreneur under professional monitoring of
the franchisee support team of IIHT.

Franchise Support Initiatives & Implementations


National campaigns: Promoting IIHT by participating in major IT seminars/events. Sponsorship of relevant
social and cultural events. Advertisements in TV prime channels, radio spots and national IT magazines.
Press releases: Regular press releases and news coverage in leading newspapers, IT journals- English and
vernacular. Major announcements on the happenings in IIHT.
Affiliations: Build brand equity with latest tie-ups and affiliations. Renewal of existing tie-ups.
Franchisee meets: Conduction of franchisee
cultural meets with sponsorships from other major
firms to promote IIHT name and goodwill among
parents and students.
Seminars/workshop: Technical seminars
conducted on a monthly basis. Guest lecturers
invited for IT presentations and workshops.

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Examination: Centralised quarterly examinations conducted for students of all franchisees. Certificates
awarded based on the merit of performance.
Course material: Latest upgraded course material issued on a modular basis. Syllabus and material are
constantly upgraded.
Franchisee network development: Strategic implementation of new franchisees in the state to spread the
IIHT network and improve publicity. This helps improved promotional activities at shared costs.
HR development: Assistance in releasing appointment advertisements through centralized advertising
scheme and assistance in recruitment of qualified staff members. Suitable training and inception to IIHT is
given.
Promotion and marketing support
a) Guidance on conducting local marketing activities such as career counseling camps, posters, banners,
inserts, cable television and radio advertisements
b) Centralised advertising
Designing artworks
Timely releases
Budgeting
c) Designing of course brochures, cable/radio advertisements and promotional material
d) Conducting training programs on business promotion for counselors and implementing marketing
programs
e) Contacting IT houses to conduct training in hardware and networking and establishing a strong
corporate image

Marketing and standardization


Quality assurance is maintained at every level through out the franchises through effective control and
correction procedures
Uniformity in teaching procedures, technical outputs, colour codes, syllabus, fee structures and student
commitment is maintained
Administration
Provide the following documents for support:

Weekly business reports


Monthly business reports
Admission forms and enquiry form maintenance
Follow-ups on fees and enquiries
Manpower management
Log sheets
Stock reports
Student feedback

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Robust support systems


Specific cells have been formulated to assist the Franchisees down to the smallest detail. Distinct teams are
available 24x7 to address specific issues such as marketing, placement, courseware, exam & certificates,
training of trainers and others.
Technical support
1. Technical training for faculty skill upgradation
2. Conducting seminars on latest market trends and teaching methodologies
3. Technical upgrade of syllabus and course material
Placement
a) Establishing a strong placement cell by tieing up with various IT companies both domestic and
internationally
b) Inviting IT companies to conduct campus interviews at various centres
c) Ensure 100% placement to all the students in order to strengthen word of mouth

You can find IIHTians in companies like:

Franchise director meet


a)

Periodical franchisee meets are conducted so that:


1) Franchisee can share their experiences with others
2) Decisions on advertisements and new marketing strategies can be made
3) Quality audits and evaluation of performances of centres be achieved

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Manpower recruitment and training assistance


IIHT will extend all its support to the franchisees in recruiting manpower. The manpower recruited will also be
trained by IIHT before they start to train.
Details of courses
IIHT will provide the list of courses offered. The courses will be modified and new courses would be
introduced depending on the need of the industry. If a franchisee feels that any particular course may
augment revenue, then IIHT will design the course and help the centre in launching the course.
Library recommendation
A library will be maintained at each centre. The list of books will be provided to each IIHT centre.
Course material
IIHT provides all the necessary course material to franchisees. Franchisees will distribute the courseware to
all the registered students free of cost. The course material has been designed based on industry trends and
the demands of the IT industry. All books and kits of IIHT are copyrighted. Reproduction or copying of IIHT
courseware in any manner is prohibited.
Examination and issuing of certificates
All examinations for the various courses will be conducted by IIHT. IIHT will provide all the centres with the
necessary software (IIHT interactive challenger) for conducting online examinations. The question bank for
the same will be prepared and sent to the franchisees by the corporate office.

Guidance on Business
Potential and Growth
IIHT will introduce new products and schemes from time to time. Information about new products and
schemes will be extended to all franchisees periodically. IIHT will also guide the franchisees in the field of
electronics and comprehensive knowledge about the growth of the computer industry and the potential of
business will be extended to the franchisee from time to time.
Promotional campaigns
This involves placing of the product, positioning the new franchisee centre and launch of new products. IIHT
will publicise by way of advertisements, press write ups in newspapers, magazines etc. This publicity will
provide support to establish IIHT centres.
Technical evaluation
Technical evaluation of students is done by conducting quizzes, seminars, technical reviews, semester
exams and practical exams. Online examinations are conducted at the end of the semester. Faculty training
programmes and assessments are also conducted to ensure that the faculty keep themselves abreast with
the latest trends and developments in the industry.

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Marketing communication materials


IIHT will make available marketing and promotional materials to all the centres. These will be made available
to the centres at actual cost.

Terms of References
1.

Your centre will follow similar appearances, procedures and practices as per IIHT's standards

2.

You will follow the IIHT's manual of operation in letter and spirit. There shall be no deviation

3.

There shall be no deviation from the methodology provided by IIHT

4.

No courseware will be sold outside the Institute except with the express sanction of IIHT

5.

All advertisement released by the centers will have prior approval of IIHT

6.

Secrecy in the nature of products and business matters will have to be totally maintained by the center
director

7.

All business transactions need to be accounted for

Documents to be Submitted
by a Prospective Franchisee
1.

Proprietor / partnership / private / public / limited / incorporation details

2.

Lease / rent agreement of the premises

3.

Address proof

4.

Pan card copy

SUCCESS IN ONE SHOT

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Corporate Office:
No. 15, 4th Floor, Sri Lakshmi Complex,
St. Marks Road, Bangalore - 560 001.

Regional Offices:
DELHI
A-72, 1st Floor, Sector-64, Noida-201301.
CHANDIGARH
SCO No. 83, 84, First Floor, Sector 34 - A,
Chandigarh - 160022
PUNE
No. 64 & 65, 3rd Floor, Shreenath Plaza,
F.C. Road, Pune - 411005.
KOLKATA
3rd Floor, Chowringhee
Mansion 30, Jawaharlal
Nehru Road, Kolkata-700016.

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