KNOWLEDGE BASE

Restricted View

Knowledge Base Article: 000446394

Adding Recipients to the Autosupport Email List (000446394)

Version: 2

Article Type: Break Fix

Audience: Level 30 = Customers

Last Published: Sat Feb 20 20:10:20 GMT 2016

Article Type: Break Fix

Audience: Level 30 = Customers

Last Published: Sat Feb 20 20:10:20 GMT 2016

Summary:
Version: 2
Summary:

Issue:

Notes:

Adding Recipients to the Autosupport Email List

SYMPTOMS
Alert emails from the Data Domain device are not received by internal users or are not being sent to Data Domain s autosupport email address for
automatic case creation.

APPLIES TO
All Data Domain systems
All Software Releases

PURPOSE
This article demonstrates how to check and add the appropriate addresses to the Data Domain system s email list. The addresses on this list will be
sent daily autosupports and new alerts as they occur.

SOLUTION
Verify that the Data Domain system is configured to send to the expected addresses including Data Domain s autosupport address.
Run the following command to verify the addresses in the email list:
# autosupport show all

If needed, add the datadomain autosupport email for tracking alerts.

Prior to DD OS 5.x:
# autosupport add autosupport@autosupport.datadomain.com

On DD OS 5.x and later, addresses can be added to the alert list and autosupport list separately:
# autosupport add {alert-summary | asup-detailed} emails <email_list>

e.g.
# autosupport add alert-summary emails autosupport@autosupport.datadomain.com
# autosupport add asup-detailed emails autosupport@autosupport.datadomain.com

REFERENCE
Autosupports Not Sending Link Error:
4.9 Administration Guidepages 55 & 56
5.0 Administration Guidepages 117 & 118
5.1 Administration Guidepages 120 & 121

Product: Data
Domain,DD200,DD410,DD430,DD460,DD560,DD510,DD530,DD565,DD580,DD120,DD690,DD660,DD880,DD140,DD610,DD630,DD670,DD860,DD890
Shared: Yes
Core
SFDC
ID:

000181908

Legacy dd85717
Solution
ID:
Article Properties:

Validation Status: Approved

Original Create Date: Wed Feb 08 00:00:00 GMT 2012

Channels: Customer , Internal App

First Published: Fri Feb 05 19:15:53 GMT 2016

Originally Created By: Ryan Montgomery

Last Modified: Sat Feb 20 20:10:20 GMT 2016